Name: Carte Hotel San Diego Downtown, C C by Hilton
Address: 401 W Ash Street, San Diego, 92101, US

10/10

Exceptional

20 Jul 2026

London

Sweet and and kind customer service!

Self

4/10

Poor

20 Jul 2026

Masoud

The room wasn’t clean, we found stains on the sheets and bathroom wasn’t vacuumed or mopped. The glass cup was greasy. For paying $500 per night wasn’t worth it at all. Parking was a nightmare. Won’t go back.

Family_with_children

10/10

Exceptional

12 Jul 2026

Eric

Convenient Location, right in the heart of \"Little Italy\". Close to the water. Staff was very accommodating, polite and helpful. The even sent a treat and toy for the dog.

Self

6/10

Pleasant

06 Jul 2026

Eduardo

Did not care for our door bringing knocked on everyday and staff walking in confused…not sure what was going on.

Partner

2/10

Poor

01 Jul 2026

Citlalli

You would have a better night’s rest sleeping on the floor. The beds are so stiff that we left restless and sore.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Je Min

Stayed here for four nights on a business trip. The hotel is in a great location and the staff were friendly. I dislike having to leave a negative review, but there were two massive downsides that ruined my stay.
First, my room faced the outdoor gym. Starting around 7 AM, I could constantly feel the vibrations and hear the noise from people throwing slam balls and dropping weights mindlessly; even with a personal trainer standing right there. The repetitive thudding honestly started making me feel paranoid. Second, the shower leaked badly, forcing me to lay down 2 to 3 body towels on the bathroom floor every single time I showered.

Partner

10/10

Exceptional

26 Jun 2026

Vicky

Nice comfortable hotel, enjoyed our stay

10/10

Exceptional

22 Jun 2026

Janos

Great location, spacious room and even the pool with the kiddos was sooo much fun.

Family_with_children

8/10

Excellent

21 Jun 2026

JUANITA

Was a wonderful stay except restaurant service. Staff was mostly pleasant but seemed over worked during early morning shift . Food was ok.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jessica

It was ok not worth the price and parking was hard to find

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Myrlene

The Hotel is extremely pet friendly! The staff were amazing, so friendly, helpful, & enjoyable during each interaction.

We will be back!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Shavon

Everything was perfect. From the 1st day I arrived

10/10

Exceptional

07 Jun 2026

Spencer

Great downtown hotel - convenient location and comfortable / clean stay. Rooftop is awesome as well, great views and drinks. Jordan at the front desk was especially accommodating and friendly. Would stay again!

Partner

10/10

Exceptional

01 Jun 2026

Natasha

Best stay in downtown San Diego.

Family_with_children

10/10

Exceptional

30 May 2026

samuel

Everything was amazing but the parking.

Sam

Partner

4/10

Poor

28 May 2026

Uriel

We recently stayed at this hotel location in SD, staff were welcoming and friendly.
•The pool, (which was the sole reason for options to choose to stay at this hotel location), on the other was very poorly kept. It seems like it hasn’t been cleaned in weeks. Aside from it looking like still water with what seemed to be mold on the floor and corners for the swimming pool there was all kinds of debris. Very unfortunate because my we chose to stay here because of the nice pool pictures we saw when browsing our hotel options. Very disappointing other guests seemed upset that they couldn’t get in themselves from how poorly kept the pool was.
• we then tried to go the the rooftop bar lounge restaurant to which we were immediately stoped at the elevator door by a woman claiming that this was a private area for exclusive guests apparently they were having some sort of party up there. Again no where was that clarified to us that on our set days of staying that would be the case and that the pool was so poorly Maintained and not clean at all. (Which I called and asked in advance and was told it was.) we felt lied to and disappointed overall. We ended up leaving for takeout to a local restaurant near by and calling it a night soon after.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Breanna

Nice

10/10

Exceptional

11 May 2026

Tommie

Very clean

10/10

Exceptional

11 May 2026

Celesta

Great pool, awesome gym, good rooftop bar and great breakfast

Partner

10/10

Exceptional

11 May 2026

Charles

The hotel was clean and neat, the elevator system is kind of cool once you get the hang of it. I would love to have been able to join the breakfast buffet unfortunately due to other obligations I couldn’t but it looked amazing.
The staff especially the valet staff were great. I asked them to have my car charged overnight and they did.

Partner

10/10

Exceptional

10 May 2026

Gregory

The location is excellent considering all of the different activities that we were into. Down to Spanish Landing, over to Humphreys, back to the hotel. For the cost 💲 spent, my wife (the boss 😊) loved the stay. Looking forward to my next stay!

Partner

4/10

Poor

10 May 2026

Hector

Honestly very disappointed. There isn't a good place to park. Valet is $70 a night. Currently live in Vegas and the Vegas valet is way less than that. When we checked in the room was so dirty and the fridge was broken. There were so many stains in the carpet. The rooms did not feel fresh or clean. We did get moved to another room where the fridge was also broken... However they did manage to fix it...

They also didn't clean our room at all... Was just extremely disappointed. I do not recommend to stay. Front staff was nice! However I don't feel the property is worth it.

10/10

Exceptional

04 May 2026

katrice

Nice place. Will stay again

Family_with_children

2/10

Poor

04 May 2026

Maria

Poor maintenance at my room, the personnel just changed towels, took the trash and poorly made the beds. I called to informed that my keriugh coffee machine was not working and the gentleman told me that a maintenance lady was on her way to deliver one, I waited a couple of hours and nothing, also I told him that I needed to get the coffee basket restocked and he said of course and as I left it was on the same condition. Floor and surfaces were dirty and never cleaned. But yet at the end they informed me that I needed to pay a resort fee that was not charged at the beginning, making me feel like it was my fault that no one informed or collected from me. Also American Airlines delayed my flight a whole day.

Family

10/10

Exceptional

03 May 2026

Jorge

Loved it super clean , best hotel ever

Friends_and_family Family

2/10

Poor

27 Apr 2026

Ric

The staff at the front desk upon arrival-was very unfriendly! Did not seem like they were happy or welcoming that I chose the Hilton. The first floor bar and dining room was not open during my stay, possibly only for breakfast. The rooftop bar was very nice, but only limited food. The kitchen was in no way ready to eat anything, no dishes silverware glasses or even a paper towel. I don’t know how they could call my room as a mini suite! Had a wonderful view, interior furniture was in need of definite upgrades, looks like bad rental furniture. I would say definitely overpriced for what you receive. I would definitely not recommend this particular property. I wish I would’ve chosen the downtown Marriott location. But I thought I would give the Hilton a shot. Unfortunately it was a mistake at this property. And this was a Curio collection for Hilton, definitely disappointing!

8/10

Excellent

27 Apr 2026

Blanca

Wasn’t clear about restaurant menus or operating hours !

Parking is expensive

Family_with_children

8/10

Excellent

26 Apr 2026

Kassandra

Clean, good location, decent rooms.

Partner

10/10

Exceptional

22 Apr 2026

Anela

Clean room, spacious lobby with restaurant for breakfast and coffee. Great location walking distance to a lot of fun in the harbor.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Jose

The gym is amazing. Sauna, Steam Room, Towels, Lockers, Showers, massage chairs, lots of exercise equipmemt. Pool and Jacuzzi are very large as well. Highly Recommend!

Family_with_children

10/10

Exceptional

11 Apr 2026

queosha

Wonderful

4/10

Poor

07 Apr 2026

Brianna

The location is definitely the highlight—perfectly situated within walking distance of tons of local spots, which made exploring super easy. The rooms were pretty clean overall, although the bathroom could use a little TLC, especially with some rust showing in the shower.

Now, onto the not-so-glamorous parts. Parking is… basically nonexistent unless you’re willing to pay for valet every single day. That’s the only option they offer, it comes with a daily fee. When we asked about nearby parking garages, we were met with zero helpful info, which felt a little surprising.

And then there’s the grand finale: the fees. What you see when booking is definitely not what you end up paying. There are multiple charges that aren’t clearly outlined ahead of time or even explained at check-in—daily deposits due upfront, plus a mix of amenity fees, destination fees, and extra taxes that just quietly get deducted. It all feels a bit sneaky and far from transparent.

Overall, great location—but between the parking situation and the surprise charges, just be ready to read the fine print… and then maybe read it again.

Friends

6/10

Pleasant

07 Apr 2026

Ani

Pool was dirty with hair and bugs, it was also not deep at all. The hotel was ok, prices were high to eat inside.

Family_with_children

8/10

Excellent

07 Apr 2026

Jennifer

Although checkin is guaranteed by 4P, our room was not ready when we arrived after 5P. Front desk staff couldn't really explain why. We had reservations at 6P and had to use their gym locker room to change and freshen up. They offered a drink at the rooftop bar but since we already had plans we couldn't enjoy it. Would stay again because the hotel is centrally located and easy to get around town. Room/bed was fine.

Friends

10/10

Exceptional

02 Apr 2026

Luis Arturo

Had a great stay at Carte Hotel San Diego Downtown, Curio Collection by Hilton. The rooms were modern, clean, and very comfortable. The staff was friendly and attentive, and the location is perfect for exploring downtown. The rooftop pool and views were definitely a highlight. Would absolutely stay here again!

Partner

2/10

Poor

22 Mar 2026

Stephen

Seems run down staff doesn’t clean rooms well tile was dirty shower floor was slimy

Partner

8/10

Excellent

21 Mar 2026

Debbie

Very helpful staff , great location- walkable to many areas downtown, and clean rooms .

8/10

Excellent

21 Mar 2026

Jennifer

Nice staff , great manager, my room was weird and sink kept clogging. Nice beds/ views , parking was expensive $70 night , $75 valet

Family_with_children

10/10

Exceptional

20 Mar 2026

Edison

Clean

Partner

10/10

Exceptional

18 Mar 2026

Kathryn

We had a such a good experience with all the staff we interacted with. They have a great breakfast, and the breakfast staff remembered our drink orders after the first day. Bartenders were friendly and the drink menu was fun. Front desk staff always welcomed us back. We loved the location, it was quiet but close enough to walk to Little Italy.

Family

8/10

Excellent

07 Mar 2026

Andy

Great hotel and location! Staff was very welcoming, the only negative thing is the $75 valet parking

Overall great place to stay

Partner

10/10

Exceptional

01 Mar 2026

Jessica

Excellent staff

Friends_and_family Family

8/10

Excellent

23 Feb 2026

RICARDO

My stay at Carte Hotel San Diego Downtown, Curio Collection by Hilton was very good overall. The staff were extremely friendly, nice, and attentive from check-in to check-out, which really made the experience even better. The rooms were clean, comfortable, and well-kept, and housekeeping did a great job throughout my stay.

The gym was amazing—very well equipped and one of the highlights of the hotel. I also loved that everything was within walking distance, making it easy to explore downtown.

The only negatives were that the jacuzzi and the main pool were a bit dirty during my visit. Aside from that, everything else was great and I would definitely consider staying there again.

Partner

10/10

Exceptional

10 Feb 2026

Michelle

Beautiful room and front desk staff was awesome

10/10

Exceptional

02 Feb 2026

Diana

Started with Eva at check-in. Super friendly and informative. The room was really nice - beautiful finishes on the walls and in the bathroom. The make-up mirror is an especially nice touch. Although it was late and the area was closed, security guy allowed us into the pool area for a quick look. Valets were helpful with parking recommendations. The rooftop lounge was very cool. All in all, a lovely stay.

10/10

Exceptional

01 Feb 2026

Tommie

Great ambiance!

Leisure Family

10/10

Exceptional

20 Jan 2026

Mallori

Staff was very courteous. They checked on me to make sure my stay was goinf well throughout my stay. The rooms were nice and clean. The rooftop restaurant and bar was very fun to watch the NFL Playoffs.

Leisure Family

10/10

Exceptional

19 Jan 2026

Daran

customer service

6/10

Pleasant

18 Jan 2026

Katherine

Mattress was only on the bedframe -so was about a foot off the floor. Shower pressure poor. Shower leaked . Maintenance was notified but it was not fixed for the 3 days I was there . Leaked constantly

6/10

Pleasant

17 Jan 2026

Patricia C. Walker, Ana C. Walker, Eric A. Walker, Walker L.

Excellent location and very accessible to public transportation. The room was comfortable. The cleaning staff not at all efficient. Did not clean nor replace towels. Did not made the beds nor take the garbage out.
Did not have breakfast at the hotel.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Shamma

Clean and beautiful!

Leisure Partner

10/10

Exceptional

09 Jan 2026

Silvina

Really good

10/10

Exceptional

05 Jan 2026

Ada

Good: Clean room, very nice gym, and amazing location. A good amount of cafe and restaurants within walking distance (max 30 minutes), and it was short drive to everywhere else we wanted to go. Fast wifi as well. The room was also big enough where we had enough space for everything.

Down: on our first night, the lights went out for like 1 minutes twice, the staff came to look and said nothing is wrong. Although it didn't happen again, I was a little concerned each day, since one of the times it went out, I was in the shower. And another down side (not so much enough) is just the TV options are pretty limited, I thought it would be a smart TV, but it was just channels, and most of the channerls were sports.

Partner

6/10

Pleasant

03 Jan 2026

Maria A.

Air conditioning was not working in our room. Also the beds were extremely low. Deemed outdated. The higher floor rooms are much more updated.

10/10

Exceptional

03 Jan 2026

Fatime

Great location! Clean room- amenities, staff was helpful and welcoming

Leisure Family

8/10

Excellent

02 Jan 2026

Sarvesh

Bad - bedside night lamps were broken, the house keeping missed a day, when asked for a toilet paper, the house keeping rejected saying there are no more toilet papers. Phones are old and they don’t go through.

Good - The reception desk were helpful and cheerful, valet service was great and the canvas cafe service was good as well.

Leisure Partner

4/10

Poor

31 Dec 2025

Eboni

Our remote was wet and leaking, the tissue box was soaking wet. There was a weird blue thing on the floor. So many odd things and when I called front desk, nobody answered. I went down and there was a front desk girl talking to a valet.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Susanne

Amazing staff!

Leisure Family

8/10

Excellent

25 Dec 2025

Jennifer

Room had a few damages which made it not feel 4 start

Self

6/10

Pleasant

24 Dec 2025

Brenda

Room lighting is rough. Shower

4/10

Poor

22 Dec 2025

Maggie

Lights in the room only worked half of the time, several points during our stay our bathroom sink would fill up with filthy water and then drain again. The front desk staff were pretty rude, valet was OK. Was overpriced for the overall quality of the hotel.

Partner

6/10

Pleasant

09 Nov 2025

Christopher

We stayed in the junior suite, and while it was nice it was underwhelming for the price. I was expecting more out of the kitchenette, the fridge is undersized, doesn’t seem to be the right unit for the fridge slot, and doesn’t stay cold so leftovers went bad twice. However mid week we found out that it was plugged into the wrong outlet that turns off when the motion sensors aren’t triggered so maybe that was the issue. If you want to go to the bathroom in the middle of the night you have to tap a lap through the living room to trigger the sensors or the light switches don’t work.

Biggest issue for us was that it’s not really kid friendly. Restaurants don’t really have a kids menu so everything is audit size and priced, but the food is good. Service is meh in the restaurant and Apple juice was like $9. The manager gave me a hard time about plugging in a Nintendo to the tv, making it sound like plugging in HDMI can hurt the tv.

On the good side: location was great, super walkable to little Italy and harbor. Staff was mostly helpful and nice.

TLDR; don’t bring the kids and don’t pay for the upgraded room and it will be a great stay

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Ian or Colton

Friendly staff and excellent everything

10/10

Exceptional

30 Oct 2025

Carlos

Everything was great

Business_and_leisure Partner

6/10

Pleasant

24 Oct 2025

Alexis

Room was decently clean, but coffee machine was dirty, coffee pods were old and worn. Bedding had some spots on it, but all else was generally clean and pleasant.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Tracey

The room was oerfectand the staff was top notch!

Business Self

10/10

Exceptional

21 Oct 2025

Mario

My girlfriend and I stayed in the Carte Hotel for 1 night to celebrate her birthday at the Seneca Restaurant. We had the amazing pleasure to be helped by Desiree at the front desk who made our stay nothing short of amazing and made us both feel special by surprising us with Celebratory Room Service and greeted us with a huge smile and continued to ask how the birthday celebration was, provided suggestions for parking, and wished a big loud Happy Birthday. We found great comfort in our stay with the very clean environment and felt safe and taken care of. We loved the staff especially Desiree at the front desk, cleanliness, and pool/gym options and will definitely be back to the Carte Hotel soon!

Leisure Partner

10/10

Exceptional

17 Oct 2025

Rhina Joie

Staff is very friendly and approachable. They answered every question we had. Definitely coming back if we visit San Diego again

10/10

Exceptional

17 Oct 2025

Alejandra

I recommend staying at Carte, it is a clean and modern hotel close to Little Italy and harbor area. Many dining options close and it is quiet. I have stayed at several hotels in downtown SD and this is my favorite!

Leisure Family

10/10

Exceptional

15 Oct 2025

Jovani

Very nice!

4/10

Poor

13 Oct 2025

Stephanie

The people aren’t too friendly, at the rooftop bar the manager yelled at us from having a boba when we already ordered drinks. The next day at check out (11am) house keeper knocked and woke me up at 8am saying my room was supposed to be vacant! Someone charged our room for drinks and it was a nightmare to fix

Business Self

10/10

Exceptional

07 Oct 2025

Keveen

Very clean! Smells amazing when you walk in

Leisure Partner

10/10

Exceptional

06 Oct 2025

Ronald

Close to Little Italy and a trolley station. Streets not always clean, plenty of homeless people.

Leisure Family

10/10

Exceptional

05 Oct 2025

Ashley

From the time I arrived I was grateful the receptionist allowed me to check in early. I was super early however, Layla was understanding and accommodating. My room was very spacious and clean. Room temperature was pleasant, hot water was nice, the view was immaculate. The rooftop view was everything. Jeff was my bartender and he was such a sweet, respectful young man. I will definitely stay at Carte again when back in San Diego.

Leisure Self

4/10

Poor

02 Oct 2025

Farida

Staff was rude and not welcoming. Room was below average

Leisure Family

10/10

Exceptional

01 Oct 2025

Joel

The gym you get access to for this hotel is the best gym in SD. The staff at Carte was great as well.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Dean

Great hotel. Clean, great breakfast. Conveniently located. We had a wonderful stay

Partner

6/10

Pleasant

22 Sep 2025

Kalique

The Property charges an additional $30 dollars a day and parking is $75 dollars per day as well. The Night staff was amazing, But I can’t say that abt day staff including management

Business_and_leisure

10/10

Exceptional

15 Sep 2025

Steven

When we booked, we stayed during the rock and roll marathon and the finish line was very close to the hotel. The restaurant downstairs was super busy the morning of the marathon but overall they did a good job

6/10

Pleasant

13 Sep 2025

Robert

The bath towels were not soft and very scratchy.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Vicky

Great service! Comfortable rooms! Only downfall is if you want a sunny pool, this one is on the 4th floor and is limited to sun. The rooftop is a lovely space!

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Maylean

Great property. Perfect locatIon. I wish the pool was better sunlit; it’s in a wind tunnel between two high rises.

Business_and_leisure Partner

10/10

Exceptional

03 Sep 2025

Arlene

This property was awesome, the staff was top notch. The food was incredible. Needs to be more transparent about parking fees.

Leisure Family

10/10

Exceptional

01 Sep 2025

Benedikt

Shower was leaking

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Angela

Nice property!

Business

8/10

Excellent

25 Aug 2025

Robert

Great place

Leisure Family

8/10

Excellent

19 Aug 2025

Ralph Reynolds

Great hotel, location my only negative is there is no parking and i ended up paying $140 extra on safe parking.. i wasnt aware at all that there was no hotel parking. Outside of that 10 out of 10

Leisure Partner

8/10

Excellent

18 Aug 2025

Ian

New facility and very nice just need to have their exterior windows cleaned. Look forward to new bar on main floor.

Business_and_leisure Family

10/10

Exceptional

12 Aug 2025

Alek

The rooftop bar is excellent and a nice way to spend the night

Leisure Family

6/10

Pleasant

10 Aug 2025

Artur

It looked different in person than in the pictures, so I wouldn’t rate it 4 stars.

Family

6/10

Pleasant

10 Aug 2025

Alexandra

Rooms were clean and well kept. Beds were comfortable for
Tb

Partner

10/10

Exceptional

05 Aug 2025

luis

Our favorite hotel to stay while in San Diego

Business_and_leisure Pet

10/10

Exceptional

04 Aug 2025

Gacia

This was my first time at this hotel, and won’t be my last! The property and rooms were cleans, the check in and check out process was easy, and the staff (special shoutout to Desiree) were awesome. Cant wait to come back!

Leisure Partner

6/10

Pleasant

03 Aug 2025

Laylah

Arrived early before the 4pm check in. They took down my number and said they’d call when the room was ready. My fiancé and I waited in the lobby for the last hour until 4pm and watched 3 people get their room keys before us and I never got a call or text that our room was ready. After I saw others get their room keys, I asked the front desk about the room and she said it just became available and then gave us the key.

Leisure Partner

6/10

Pleasant

02 Aug 2025

Michael

I wouldn’t go back

On our first morning there, loud music from the gym woke us at 7am. Management was unhelpful.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Gary

I expected an awesome experience but was not told about the lobby reno’s in advance. So I am there as a non refundable guest with no options.

There were lots of other cool unique properties I would have stayed at if I had known.
Bathtub very old- too old to clean.
I was in 1409 and could here the noise in the background.
At the least I would have expected a partial refund, but none was offered.
Cool concept and expect the reno’s will be great in the future.
I was alone on business without my family so it was only my disappointment.

Business Self

10/10

Exceptional

30 Jul 2025

Michael

Great venue. Newer hotel. Gym was amazing.

10/10

Exceptional

22 Jul 2025

Persia

Nice simple property

8/10

Excellent

22 Jul 2025

Terry

Hotel needs to work out a few kinks with service Roof top bar lacked full menu options; really slow service. housekeeping forgot coffee cups and was unavailable when I tried to reach them. No answer.

Leisure Partner

10/10

Exceptional

21 Jul 2025

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