Carte Hotel San Diego Downtown, C C by Hilton

United States , San Diego - CA
San Diego, 401 W Ash Street
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100 reviews shown

8/10

Excellent

07 Mar 2026

Andy

Great hotel and location! Staff was very welcoming, the only negative thing is the $75 valet parking

Overall great place to stay

Partner

10/10

Exceptional

01 Mar 2026

Jessica

Excellent staff

Friends_and_family Family

8/10

Excellent

23 Feb 2026

RICARDO

My stay at Carte Hotel San Diego Downtown, Curio Collection by Hilton was very good overall. The staff were extremely friendly, nice, and attentive from check-in to check-out, which really made the experience even better. The rooms were clean, comfortable, and well-kept, and housekeeping did a great job throughout my stay.

The gym was amazing—very well equipped and one of the highlights of the hotel. I also loved that everything was within walking distance, making it easy to explore downtown.

The only negatives were that the jacuzzi and the main pool were a bit dirty during my visit. Aside from that, everything else was great and I would definitely consider staying there again.

Partner

10/10

Exceptional

10 Feb 2026

Michelle

Beautiful room and front desk staff was awesome

10/10

Exceptional

02 Feb 2026

Diana

Started with Eva at check-in. Super friendly and informative. The room was really nice - beautiful finishes on the walls and in the bathroom. The make-up mirror is an especially nice touch. Although it was late and the area was closed, security guy allowed us into the pool area for a quick look. Valets were helpful with parking recommendations. The rooftop lounge was very cool. All in all, a lovely stay.

10/10

Exceptional

01 Feb 2026

Tommie

Great ambiance!

Leisure Family

10/10

Exceptional

20 Jan 2026

Mallori

Staff was very courteous. They checked on me to make sure my stay was goinf well throughout my stay. The rooms were nice and clean. The rooftop restaurant and bar was very fun to watch the NFL Playoffs.

Leisure Family

10/10

Exceptional

19 Jan 2026

Daran

customer service

6/10

Pleasant

18 Jan 2026

Katherine

Mattress was only on the bedframe -so was about a foot off the floor. Shower pressure poor. Shower leaked . Maintenance was notified but it was not fixed for the 3 days I was there . Leaked constantly

6/10

Pleasant

17 Jan 2026

Patricia C. Walker, Ana C. Walker, Eric A. Walker, Walker L.

Excellent location and very accessible to public transportation. The room was comfortable. The cleaning staff not at all efficient. Did not clean nor replace towels. Did not made the beds nor take the garbage out.
Did not have breakfast at the hotel.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Shamma

Clean and beautiful!

Leisure Partner

10/10

Exceptional

09 Jan 2026

Silvina

Really good

10/10

Exceptional

05 Jan 2026

Ada

Good: Clean room, very nice gym, and amazing location. A good amount of cafe and restaurants within walking distance (max 30 minutes), and it was short drive to everywhere else we wanted to go. Fast wifi as well. The room was also big enough where we had enough space for everything.

Down: on our first night, the lights went out for like 1 minutes twice, the staff came to look and said nothing is wrong. Although it didn't happen again, I was a little concerned each day, since one of the times it went out, I was in the shower. And another down side (not so much enough) is just the TV options are pretty limited, I thought it would be a smart TV, but it was just channels, and most of the channerls were sports.

Partner

6/10

Pleasant

03 Jan 2026

Maria A.

Air conditioning was not working in our room. Also the beds were extremely low. Deemed outdated. The higher floor rooms are much more updated.

10/10

Exceptional

03 Jan 2026

Fatime

Great location! Clean room- amenities, staff was helpful and welcoming

Leisure Family

8/10

Excellent

02 Jan 2026

Sarvesh

Bad - bedside night lamps were broken, the house keeping missed a day, when asked for a toilet paper, the house keeping rejected saying there are no more toilet papers. Phones are old and they don’t go through.

Good - The reception desk were helpful and cheerful, valet service was great and the canvas cafe service was good as well.

Leisure Partner

4/10

Poor

31 Dec 2025

Eboni

Our remote was wet and leaking, the tissue box was soaking wet. There was a weird blue thing on the floor. So many odd things and when I called front desk, nobody answered. I went down and there was a front desk girl talking to a valet.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Susanne

Amazing staff!

Leisure Family

8/10

Excellent

25 Dec 2025

Jennifer

Room had a few damages which made it not feel 4 start

Self

6/10

Pleasant

24 Dec 2025

Brenda

Room lighting is rough. Shower

4/10

Poor

22 Dec 2025

Maggie

Lights in the room only worked half of the time, several points during our stay our bathroom sink would fill up with filthy water and then drain again. The front desk staff were pretty rude, valet was OK. Was overpriced for the overall quality of the hotel.

Partner

6/10

Pleasant

09 Nov 2025

Christopher

We stayed in the junior suite, and while it was nice it was underwhelming for the price. I was expecting more out of the kitchenette, the fridge is undersized, doesn’t seem to be the right unit for the fridge slot, and doesn’t stay cold so leftovers went bad twice. However mid week we found out that it was plugged into the wrong outlet that turns off when the motion sensors aren’t triggered so maybe that was the issue. If you want to go to the bathroom in the middle of the night you have to tap a lap through the living room to trigger the sensors or the light switches don’t work.

Biggest issue for us was that it’s not really kid friendly. Restaurants don’t really have a kids menu so everything is audit size and priced, but the food is good. Service is meh in the restaurant and Apple juice was like $9. The manager gave me a hard time about plugging in a Nintendo to the tv, making it sound like plugging in HDMI can hurt the tv.

On the good side: location was great, super walkable to little Italy and harbor. Staff was mostly helpful and nice.

TLDR; don’t bring the kids and don’t pay for the upgraded room and it will be a great stay

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Ian or Colton

Friendly staff and excellent everything

10/10

Exceptional

30 Oct 2025

Carlos

Everything was great

Business_and_leisure Partner

6/10

Pleasant

24 Oct 2025

Alexis

Room was decently clean, but coffee machine was dirty, coffee pods were old and worn. Bedding had some spots on it, but all else was generally clean and pleasant.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Tracey

The room was oerfectand the staff was top notch!

Business Self

10/10

Exceptional

21 Oct 2025

Mario

My girlfriend and I stayed in the Carte Hotel for 1 night to celebrate her birthday at the Seneca Restaurant. We had the amazing pleasure to be helped by Desiree at the front desk who made our stay nothing short of amazing and made us both feel special by surprising us with Celebratory Room Service and greeted us with a huge smile and continued to ask how the birthday celebration was, provided suggestions for parking, and wished a big loud Happy Birthday. We found great comfort in our stay with the very clean environment and felt safe and taken care of. We loved the staff especially Desiree at the front desk, cleanliness, and pool/gym options and will definitely be back to the Carte Hotel soon!

Leisure Partner

10/10

Exceptional

17 Oct 2025

Rhina Joie

Staff is very friendly and approachable. They answered every question we had. Definitely coming back if we visit San Diego again

10/10

Exceptional

17 Oct 2025

Alejandra

I recommend staying at Carte, it is a clean and modern hotel close to Little Italy and harbor area. Many dining options close and it is quiet. I have stayed at several hotels in downtown SD and this is my favorite!

Leisure Family

10/10

Exceptional

15 Oct 2025

Jovani

Very nice!

4/10

Poor

13 Oct 2025

Stephanie

The people aren’t too friendly, at the rooftop bar the manager yelled at us from having a boba when we already ordered drinks. The next day at check out (11am) house keeper knocked and woke me up at 8am saying my room was supposed to be vacant! Someone charged our room for drinks and it was a nightmare to fix

Business Self

10/10

Exceptional

07 Oct 2025

Keveen

Very clean! Smells amazing when you walk in

Leisure Partner

10/10

Exceptional

06 Oct 2025

Ronald

Close to Little Italy and a trolley station. Streets not always clean, plenty of homeless people.

Leisure Family

10/10

Exceptional

05 Oct 2025

Ashley

From the time I arrived I was grateful the receptionist allowed me to check in early. I was super early however, Layla was understanding and accommodating. My room was very spacious and clean. Room temperature was pleasant, hot water was nice, the view was immaculate. The rooftop view was everything. Jeff was my bartender and he was such a sweet, respectful young man. I will definitely stay at Carte again when back in San Diego.

Leisure Self

4/10

Poor

02 Oct 2025

Farida

Staff was rude and not welcoming. Room was below average

Leisure Family

10/10

Exceptional

01 Oct 2025

Joel

The gym you get access to for this hotel is the best gym in SD. The staff at Carte was great as well.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Dean

Great hotel. Clean, great breakfast. Conveniently located. We had a wonderful stay

Partner

6/10

Pleasant

22 Sep 2025

Kalique

The Property charges an additional $30 dollars a day and parking is $75 dollars per day as well. The Night staff was amazing, But I can’t say that abt day staff including management

Business_and_leisure

10/10

Exceptional

15 Sep 2025

Steven

When we booked, we stayed during the rock and roll marathon and the finish line was very close to the hotel. The restaurant downstairs was super busy the morning of the marathon but overall they did a good job

6/10

Pleasant

13 Sep 2025

Robert

The bath towels were not soft and very scratchy.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Vicky

Great service! Comfortable rooms! Only downfall is if you want a sunny pool, this one is on the 4th floor and is limited to sun. The rooftop is a lovely space!

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Maylean

Great property. Perfect locatIon. I wish the pool was better sunlit; it’s in a wind tunnel between two high rises.

Business_and_leisure Partner

10/10

Exceptional

03 Sep 2025

Arlene

This property was awesome, the staff was top notch. The food was incredible. Needs to be more transparent about parking fees.

Leisure Family

10/10

Exceptional

01 Sep 2025

Benedikt

Shower was leaking

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Angela

Nice property!

Business

8/10

Excellent

25 Aug 2025

Robert

Great place

Leisure Family

8/10

Excellent

19 Aug 2025

Ralph Reynolds

Great hotel, location my only negative is there is no parking and i ended up paying $140 extra on safe parking.. i wasnt aware at all that there was no hotel parking. Outside of that 10 out of 10

Leisure Partner

8/10

Excellent

18 Aug 2025

Ian

New facility and very nice just need to have their exterior windows cleaned. Look forward to new bar on main floor.

Business_and_leisure Family

10/10

Exceptional

12 Aug 2025

Alek

The rooftop bar is excellent and a nice way to spend the night

Leisure Family

6/10

Pleasant

10 Aug 2025

Artur

It looked different in person than in the pictures, so I wouldn’t rate it 4 stars.

Family

6/10

Pleasant

10 Aug 2025

Alexandra

Rooms were clean and well kept. Beds were comfortable for
Tb

Partner

10/10

Exceptional

05 Aug 2025

luis

Our favorite hotel to stay while in San Diego

Business_and_leisure Pet

10/10

Exceptional

04 Aug 2025

Gacia

This was my first time at this hotel, and won’t be my last! The property and rooms were cleans, the check in and check out process was easy, and the staff (special shoutout to Desiree) were awesome. Cant wait to come back!

Leisure Partner

6/10

Pleasant

03 Aug 2025

Laylah

Arrived early before the 4pm check in. They took down my number and said they’d call when the room was ready. My fiancé and I waited in the lobby for the last hour until 4pm and watched 3 people get their room keys before us and I never got a call or text that our room was ready. After I saw others get their room keys, I asked the front desk about the room and she said it just became available and then gave us the key.

Leisure Partner

6/10

Pleasant

02 Aug 2025

Michael

I wouldn’t go back

On our first morning there, loud music from the gym woke us at 7am. Management was unhelpful.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Gary

I expected an awesome experience but was not told about the lobby reno’s in advance. So I am there as a non refundable guest with no options.

There were lots of other cool unique properties I would have stayed at if I had known.
Bathtub very old- too old to clean.
I was in 1409 and could here the noise in the background.
At the least I would have expected a partial refund, but none was offered.
Cool concept and expect the reno’s will be great in the future.
I was alone on business without my family so it was only my disappointment.

Business Self

10/10

Exceptional

30 Jul 2025

Michael

Great venue. Newer hotel. Gym was amazing.

10/10

Exceptional

22 Jul 2025

Persia

Nice simple property

8/10

Excellent

22 Jul 2025

Terry

Hotel needs to work out a few kinks with service Roof top bar lacked full menu options; really slow service. housekeeping forgot coffee cups and was unavailable when I tried to reach them. No answer.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Alora

10/10

Exceptional

19 Jul 2025

Nadesu

I had a fantastic stay at Carte Hotel San Diego. The property was exceptionally clean and modern, with a sleek design and well-maintained amenities. The staff was courteous, professional, and always ready to assist. The rooftop pool and bar offer stunning views of the city, and the location is perfect—just a short walk to Little Italy, dining spots, and waterfront areas. The atmosphere was both relaxing and upscale. Highly recommended for both business and leisure travelers.

10/10

Exceptional

14 Jul 2025

Cole

Great stay.

10/10

Exceptional

10 Jul 2025

Darrell

Clean and the staff is amazingly friendly!!!!

Business Partner

10/10

Exceptional

09 Jul 2025

Nadjeda

Beautiful hotel and helpful staff. The gym is amazing.

Leisure Partner

6/10

Pleasant

06 Jul 2025

April

Room wasn’t ready at guaranteed time and room wasn’t clean properly either. Check in is 4PM but I didn’t get my room until 5:15 and they didn’t even inform me about my room being ready. From that, I had to cancel my reservation for my anniversary. In addition to that, they double charged me, even though I had already prepaid for my room months in advance. The lack of readiness of this hotel was extremely disappointing. My family has been a part of Hilton ever since I was young and to see that this Hilton wasn’t up to par was very upsetting. Amenities like the gym and pool were great and staff was just okay. The reason I booked this location because it was at walking distance to everything and Hilton is a hotel that I grew up with but I’m not sure I would come back to this location.

Leisure Partner

4/10

Poor

04 Jul 2025

Daniel

Front desk was rude. They love to make tou feel like a criminal for not booking on their site.

Oh you booked on Expedia, lets treat you like you did not pay for the room and give you the worst room possible.

Family

8/10

Excellent

27 Jun 2025

ANTHONY

Excessive hold placed on credit card without any notice

10/10

Exceptional

15 Jun 2025

Mae

Early check-in was quick and easy. Hotel was clean, area was quiet at night and safe to walk. Variety of different restaurants in little Italy. Hotel is quiet at night as well. It was an amazing stay.

10/10

Exceptional

15 Jun 2025

Devin

This hotel was amazing. The room we were in had AMAZING views. It was comfortable. Valet was great. They took great care of my EV and made sure it stayed charged up. Have nothing negative to say.

4/10

Poor

09 Jun 2025

Michael

This was a return trip for my birthday. I stayed there once before and really liked the hotel s location and amenities.
Hotel is still very clean and well kept with comfortable beds.
My issue this particular time was with the staff. The first evening at the rooftop bar we felt kind of over looked and discriminated against. I figured maybe i was grumpy from my long drive and wasn't seeing the situation clearly so we just paid are bill and left. The next afternoon we went back to have a quick bite before going of to our other activities and it pretty much confirmed the ill feeling of discomfort the night before. After bringing it to the attention of the staff they were apologetic and offer to comp our meals. I was agitated and know longer wanted to eat there as i didn't feel comfortable bring treated with disregard. I explained to the manager that we were late for an event not interested in any meals or drinks.
When i returned later that evening there was an open bottle of wine a dessert platter and apology letter. While i appreciate the effort, my door was closed with a do not disturb marker outside. My anxiety kicked in realizing that my privacy and been violated. This made me and my lady very uncomfortable. After speaking with the night manager who was already aware of the event they moved us to another room.

Partner

10/10

Exceptional

09 Jun 2025

James

For management I was a bit disappointed in the lack of space to place and keep open one normal sized bag for each of us. I used the bench and she used the chair. A luggage rack would have worked and there was room for one. I would have asked for one if I was staying longer. The hanging area is very small and it made it a challenge to access the safe.

10/10

Exceptional

29 May 2025

Manuel

Great place

10/10

Exceptional

28 May 2025

Jordyn

One of the Best Hilton Hotel’s

Had an awesome experience, check in was smooth, the room was clean and the beds were comfy. We had a great night sleep and the water temperature was perfect. My family and I will be returning soon!

Friends_and_family Family

4/10

Poor

27 May 2025

Jose

I think there was bed bugs and the outside smelled terrible. Great staff though

10/10

Exceptional

26 May 2025

Kimberly

Great location and friendly, accommodating staff. Room was clean and the bed was comfortable. The water station was out of order on the 7th floor which was inconvenient but the staff provided extra water.

Leisure Family

10/10

Exceptional

22 May 2025

Young Baek

Staffs at the reception and Valet parking were very friendly

Business

10/10

Exceptional

21 May 2025

Verified traveler

Awesome hotel experience

My stay was excellent. No complaints.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Marla

High quality rooms. Great service. Nice pool and hot tub. Easy walk to restaurants in Little Italy.

Leisure Family_with_children

6/10

Pleasant

13 Apr 2025

Nelli

There was no parking. Valet was too expensive. Not enough people working at the facility. Staff was not knowledgeable about transportation.

Leisure Family

8/10

Excellent

11 Apr 2025

Andrew

At $500 per night, this hotel was overpriced for what was delivered. It was clean, quiet and in a good location, but $65/night for valet parking and nearly $100 for breakfast for two in the lobby restaurant was ridiculous. We ate breakfast in the lobby restaurant the first morning strictly out of convenience, but there are many other cheaper and better options close by. Given so many other options in the area, I probably would not stay here again.

Leisure Partner

2/10

Poor

10 Apr 2025

Blanca

Will not book again. Customer service was absolutely terrible plus the Roof top was not open AT ALL my entire stay.

Business Self

6/10

Pleasant

09 Apr 2025

Chris

The hot tub and rooftop lounge were advertised but unavailable which was disappointing since that is why we chose this place. When inquiring about this we were offered some free drinks which was nice.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Margaret

I was there on a business trip for 4 days. I have to say that the location of the hotel is absolutely amazing. It’s walkable to a lot of restaurants, cafes, pubs, and activities. The staff at the restaurants and bars are very friendly and welcoming. The room are a bit dirty. Housekeeping doesn’t sweep or vacuum the floor when you make up the room. Overall, I enjoyed my stay.

Business Self

10/10

Exceptional

03 Apr 2025

Jennifer

Gym is fantastic!

6/10

Pleasant

02 Apr 2025

David

The property was very nice and impressive. The suite we stayed in was not as expected. The room was nice, a bit sparse in amenities, but definitely spacious. One of the pillow was dirty and they had it changed. The automatic blinds were not working and the TV was not working as well. We were told the TV was an issue with the provider service and was confirmed to be working by morning. In all, for the money, I do not feel it was worth the cost, but it was a nice place.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Narek

No private parking

10/10

Exceptional

24 Mar 2025

Yao

Great hotel, bar and front desk staff and housekeeping were all amazing, and AC heat system was top notch thx

8/10

Excellent

24 Mar 2025

Oscar Humberto Rodríguez

The building and staff are great

Leisure Partner

6/10

Pleasant

21 Mar 2025

Gregory

Would not recommend it.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Anderson

It was a wonderful stay =]

Business_and_leisure Partner

10/10

Exceptional

12 Mar 2025

Noah

Great place!

8/10

Excellent

10 Mar 2025

Danny

Nice place but some of the areas around is not good

10/10

Exceptional

09 Mar 2025

Jesus

Rooftop

6/10

Pleasant

08 Mar 2025

murat

They should hire a more welcoming front desk employee instead of someone who seems uninterested in being there. The staff member I encountered was very disrespectful.

Business Partner

10/10

Exceptional

06 Mar 2025

Zlata

Very nice place

Leisure Friends

10/10

Exceptional

06 Mar 2025

Fatima

Wonderful time during my stay here. Very clean . The staff did a great job with daily cleaning as well.
Location is ideal. A lot of places at walking distance.
Would definitely recommend it

Business Self

10/10

Exceptional

01 Mar 2025

Savannah

This property was great. The location is right next to Little Italy with tons of food options and other places are only 5-10min drive away.
The facilities aren't clean and well managed and the staff was very friendly.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Darren

Nice place.

Leisure Friends

8/10

Excellent

27 Feb 2025

Kimberly

The property was fine but the water coming out of the bathroom faucets smelt like sulfur/ rotten eggs!!
The shower was fine thought, no sulfur smell