Name: Westin San Diego
Address: 400 West Broadway, San Diego, 92101, US

Westin San Diego

San Diego - CA · United States

100 reviews shown

8/10

Excellent

03 Aug 2026

Dima

The hotel was ok I felt it was a little bit pricey compared with other hotels , some of towels were dirty.. the only thing was good is the valet parking

6/10

Pleasant

03 Aug 2026

weisheke

The room needs update and furniture needs to be replaced. It is very run doen

8/10

Excellent

03 Aug 2026

Erin

Great location, close to the trolly and within walking distance to USS Midway, grocery store (Ralph’s), gaslamp quarter and convention centre etc… all within a 20 minute brisk walk.

We were on a high floor and found our room quiet. The AC was very loud and the fan rattled a lot on our first night but the hotel staff was very quick to fix it the following morning and we had no issues after that. The renovations help the hotel rooms feel newer and the beds were very comfortable.

8/10

Excellent

01 Aug 2026

Gerardo

Central and good condition.

10/10

Exceptional

01 Aug 2026

Yung-An

Already reviewed earlier
Excellent

10/10

Exceptional

01 Aug 2026

Matthew

Great location for the convention centre

10/10

Exceptional

27 Jul 2026

Brandon

The staff are really helpful

10/10

Exceptional

25 Jul 2026

Cindy

The airport shuttle and bikes were nice. We had a very nice experience.

8/10

Excellent

23 Jul 2026

Oscar

Overall, we had a pleasant stay thanks to the clean property, comfortable bed, and complimentary evening social hour with wine and appetizers.

However, there were a few issues that impacted our experience. Our room keys were inconsistent throughout our stay, even after staff attempted to fix them. Housekeeping also came to clean our room before 9:00 a.m. each morning, which felt too early. In addition, housekeeping repeatedly left only three towels for a room with two guests. Since we each showered twice a day after long days of walking, having to call for a fourth towel every day was inconvenient.

Our biggest concern was with the airport shuttle process. We arrived in the lobby at 1:00 p.m. for our scheduled 1:30 p.m. shuttle, as instructed by the luggage attendant. When the shuttle was delayed, he told us to remain in the lobby and said they would call us over when they were ready. At 1:40 p.m., we saw a van leave, and when we asked if it was our shuttle, he apologized and said they had forgotten us, suggesting we wait for the next one. It was frustrating because we had followed his instructions, yet the missed shuttle resulted from a communication breakdown.

With improvements to housekeeping consistency, room key reliability, and shuttle coordination, this hotel would provide a much better guest experience.

Partner

4/10

Poor

23 Jul 2026

Changwon

I got different room that I booked. They do not even ask for any approval or understanding. I found some hairs on the bed and restroom.

10/10

Exceptional

22 Jul 2026

May

Clean and comfortable room. Bed was heavenly! One of our favorite places to stay in DTSD. Location is great!

10/10

Exceptional

22 Jul 2026

Sara

Room was great. I was there for work and there was plenty of space to spread out and get my stuff done.

6/10

Pleasant

21 Jul 2026

Nancy and Dennis

We stayed here for our 50th anniversary. It's a lovely location, common attractions are walkable. The valet service was excellent. Room was clean, well equipped. Bed very comfortable. We were upgraded to a bay view, which was nice. We liked that we could watch Netflix on our account. Food we ate there was very good.

However, our biggest issue was housekeeping, which was basically non-existent. I will not blame the housekeeping staff for this; I think the hotel is totally understaffed for housekeeping. The first day after we arrived, we got a knock on our door at 5:00 PM, asking if we needed anything. So we took the opportunity to load up on towels, water, and coffee. Sure enough, we never got a made bed, vacuumed floor, or cleaned bath area. By the time the knock on the door happened, we were too tired to complain about it, and just lived with it. But I think Westin management needs to address this issue seriously.

Partner

6/10

Pleasant

21 Jul 2026

Susan

You can see the bay from your room. So awesome. Had trouble getting our shower on took 45 minutes to get someone there. Missed our ride to airport thank heavens someone in our group was running 2 hrs late or would have missed our bus ride to the Baja.

10/10

Exceptional

19 Jul 2026

Sophia

Very nice stay for a quick weekend get away! Central location, close to the Gaslamp district, lots to do in the area. Will have to pay for self parking or valet. Great staff, good breakfast. Would recommend!

Partner

10/10

Exceptional

19 Jul 2026

Gemma

was in town for a wedding. walking distance to the bay, USS Midway and Seaport Village. Enjoyed our stay.

Partner

10/10

Exceptional

19 Jul 2026

Robert

I stayed there for the weekend.
Everything was great, location, staff, accessibility. Everything is 15-20min walking distance.

Parking i believe it was $65 for vallet parking ?
I parked across the street and it was $30 overnight.

The room windows were really dirty from the outside, impairing a really nice view of SD.

Every time we flushed the toilet an alarm went off in the bathroom? I don't know what that was about.

Other than that, great stay

Friends

2/10

Poor

19 Jul 2026

KENNY

I booked a Bay View King room and expected a relaxing stay after spending the day at SeaWorld. Unfortunately, the experience was extremely disappointing.

My room wasn’t ready until around 10:40 PM. When I finally checked in, the room had a very strong marijuana odor, and there was loud noise from a room across the hallway. My wife and I couldn’t tolerate the smell and both developed headaches. We were exhausted and unable to get the rest we needed.

After waiting even longer, the hotel moved us to a different room, but it was a downgrade from what we reserved. We lost the bay view and were given a room with a bathtub instead of the shower that came with our original booking.

The staff was courteous and eventually moved us, but the delays, room condition, and downgrade significantly impacted our stay. This experience fell well below what I expect from a Westin property. I hope the hotel will make this right through appropriate compensation and improve how these situations are handled in the future.

Partner

4/10

Poor

19 Jul 2026

Robert

The air conditioner did not work, they sent am engineer but he said it was working. The pool and gym is too small for the size of the hotel.

Partner

10/10

Exceptional

17 Jul 2026

Leslie

The property was beautiful and clean. I felt very welcomed.

Partner

8/10

Excellent

12 Jul 2026

DOUGLAS

Everything was great we just wish we had a microwave inside the room

Partner

6/10

Pleasant

12 Jul 2026

Dana

Pros:
1) A 5-8 minute walk from the Amtrak Station. I didn't want to drive in traffic to S.D. and thus took the 3+ hour Amtrak.
2) Friendly check in and was also able to check in early as the Amtrak train arrived around 2 hours before check in time.
3) Nice large room that was clean.
4) First night stay was quiet.

Cons:
1) Food inconsistencies as what's on the hanging card on the door if one wants breakfast in one's room the following day and what's on the in-room menu and what's offered on the menu in the actual restaurant. I had one in-room breakfast food meal and today had one in the restaurant.
2) Food-Abysmal-I need not say more.
3) AirCon-Stopped working at night. Thank goodness I brought my portable desktop fan with me and turned it on.
4) Lights in bathroom way too bright. Try going to the bathroom at night, One will be shock awakened.
5) Phone either didn't always work or line was busy. I had a meal in my room the first day, but when I came back after 6PM, the dishes were still there. I had tried to call to get them removed before I left my room.
6) Second night. Nightmare. Exhausted. Fell asleep into a nap, and around 7:20 PM was awakened by the VERY loud barking of a dog in the next room along with loud talking of a couple. That went on and off until I checked out today. No use in dialing zero today since I was checking out. $600+ to arrive home more exhausted than when I had left. And that was my first vacation in six years, along with my birthday trip.

Self

10/10

Exceptional

11 Jul 2026

Charles

Nice hotel right in the center of things to do. Really nice room with a little bit of water in our view.

6/10

Pleasant

11 Jul 2026

Marisol

The room was just okay. I expected more based on previous stays at a different Westin property. I will not be staying at this location again.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Geoffrey

Very helpful staff and wonderful atmosphere

Partner

10/10

Exceptional

08 Jul 2026

Shauna

Nice hotel and great location!

10/10

Exceptional

07 Jul 2026

Scott

The hot tub and pool were small but great. The fitness center was well kept and the rims were clean. Great location for waterfront event.

10/10

Exceptional

06 Jul 2026

Donna

Terrific location for walking to attractions. Every staff member we encountered was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

KENDALL

Parking was fine, I had to use Valet, because the hotel didn't offer self parking. The price was reasonable, and I could go in and out for one charge of $65 dollars.

Partner

10/10

Exceptional

05 Jul 2026

Tina

We have stayed here multiple times and it's always been great. The staff is always helpful and accommodating and the shuttle to and from the airport is very convenient. Pete the driver is super helpful and kind. The location is close to lots of things to do, bikes are available to get around but walking distance to Little Italy, Gaslamp, the Harbor and much more. I love staying here!

Partner

8/10

Excellent

04 Jul 2026

Wendy

I would have chosen something closer to water, pool and hot tub area could be updated.

Partner

10/10

Exceptional

02 Jul 2026

Kenneth

Always our go to spot for a San Diego stay. Super comfortable rooms and a great bar spot for apps and conversation

Partner

8/10

Excellent

02 Jul 2026

Mariana

I had booked a couple rooms with the Westin. However upon arrival we were told that the rooms I booked were not available due to over booking of the hotel. We still got access to all the rooms booked but I was given a king bed with a roll in bed instead of two double beds. In addition the hotel gave us a voucher to use for this mistake. Overall good hotel that is very central to downtown San Diego.

Family

10/10

Exceptional

01 Jul 2026

Mary Florencia

Amazing

Partner

10/10

Exceptional

30 Jun 2026

Ruben

Everything was closeby for transportation

Partner

10/10

Exceptional

30 Jun 2026

Jose

Location and service was great.

Family_with_children

10/10

Exceptional

29 Jun 2026

Kiel

Rooms were clean, beds were comfy, room staff were proper. Great airport shuttle system. Very enjoyable stay

8/10

Excellent

29 Jun 2026

Steven

Clean room, facility, and close to the Bay and Pier for the limited time we were to spend in San Diego after 10 days in Hawaii. Our flight didn't get in until after midnight and the crew working the late shift were a little less than enthused as I'd hoped after our long today, but I know they were chill because the smell of pot was in the air. Otherwise, not a bad little hotel.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Alexandra

Staff was so helpful ! You’re allowed to leave your luggage if your room isn’t ready before check in .

Partner

4/10

Poor

25 Jun 2026

Zachary

Called to check in early and was told no problem. Went to the hotel at 130 pm and was told my room would be ready in 30 min. I wasn’t able to Chek in to after 5 pm.

They waved some resort fee I was unaware of as a gesture.

Same problem the next morning as there were huge lines of people waiting to check in. Understaffed for a NASCAR race weekend or any weekend.

Not a $400+ night hotel.

Self

10/10

Exceptional

25 Jun 2026

Patrick Nikholas

Good

Partner

10/10

Exceptional

21 Jun 2026

Louis

The staff was always extremely helpful and helped ensure that we received a variety of packages for this work trip. The rooms we extremely clean and the perfect place to call home for almost 2 weeks.

Business

8/10

Excellent

17 Jun 2026

Ivan

Everything was pretty nice

Family_with_children

8/10

Excellent

16 Jun 2026

Daniel Okokon

Location and friendly staff

Self

8/10

Excellent

16 Jun 2026

Jessica Anne

Good location to visit downtown San Diego.

Family

6/10

Pleasant

15 Jun 2026

Alicia

Valet is $65, there is no self-parking, you have to find street parking or a nearby parking structure and the deposit was $200 for each room, the staff was sweet but the other room I booked took a long time before it was available and it was another $200 deposit.

Friends

10/10

Exceptional

12 Jun 2026

Judy

We loved the location. We had a little trouble getting through to get information about the shuttle. Everything else was great.

Partner

10/10

Exceptional

10 Jun 2026

Marco

10/10

Exceptional

07 Jun 2026

Joseph

From the front desk to the bartender, everyone was very nice and accommodating. Another great stay in Daygo!

Family

10/10

Exceptional

07 Jun 2026

Penney Renee

Great stay here

8/10

Excellent

05 Jun 2026

Susan

Stayed two nights of four night visit to area. Airport shuttle was excellent. Check in was fast. Room was high with bayview but next to staff room so heard music each morning by housekeeping staff who seemed surprised someone was in the room. Pool is much smaller than expected. Feels like an old Westin back home… same set up etc…. Public areas back memories of the 80s and 90s. Location is good for walking but my adult (college aged) daughter was startled by a man who came up quickly behind her and made comments about her appearance so she didn’t want to walk alone or after dark in the area. Not many people around after dark except homeless and occasional tourist. Did not take advantage of happy hour… second ticket was for evening after we were to depart. Front desk staff was great. TV screen read ‘welcome Barbara’ which is not my name. Was told they’d credit some Bonvoy points for some of the issues we had like gritty sheets but never got the points. Figured that was because I went through Expedia. Bathroom could be better … on par with a 2-star motel. Appreciated the in-room safe. Probably wouldn’t stay downtown again but hotel was okay especially location wise for walking during the day and the airport shuttle to/from hotel was helpful.

Family

10/10

Exceptional

03 Jun 2026

Hugo

Clean, offered options when they overbooked our original selection.

Family_with_children

2/10

Poor

03 Jun 2026

Ezarah

I requested to speak with a manager regarding additional fees that aren’t on the invoice that were charged after I left the property when I asked if she has my invoice up she advised no and told me someone else was on the line and put my on hold. Terrible
Customer service when I asked if she still has my invoice up to confirm my number and email she said no. I’ve booked with Westin before and never received this type of service before

Family_with_children

10/10

Exceptional

02 Jun 2026

Maureen

Excellent amenities, great staff!9

Duvet too heavy. Blankets too thin - ask for an extra blanket.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Amy and Dan

Our room was fabulous! It was clean and very comfortable. The Westin is always a good choice.

Partner

10/10

Exceptional

30 May 2026

Arcelia

Clean room and staff

Family_with_children

8/10

Excellent

29 May 2026

Alina

Park nearby- unless you NEED valet

Partner

10/10

Exceptional

29 May 2026

ANTHONY

The Westin Bayview delivers. It’s beautifully decorated with good bedding, a gracious staff, and is well situated near shops and restaurants, while within the vibrancy of downtown San Diego. As an Amtrak rider, I appreciate the Westin Bayview’s location, that’s only two blocks from Santa Fe Deport (Amtrak's San Diego terminus).

The Westin Bayview is walkable, or a short ride, from great sites. In terms of walking: Balboa Park is a 30-minute walk, the Gaslamp District in 20-minute walk, and the Seaport Village is a 10-minute walk, from the Westin Bayview.

Well done Westin Bayview. Cheers.

Self

10/10

Exceptional

29 May 2026

Kartika

The best hotel I’ve been to in San Diego!

Family_with_children

10/10

Exceptional

28 May 2026

Jessica

It was an amazing experience. I will return for certain.

8/10

Excellent

27 May 2026

Karla

The staff was helpful and friendly during our stay.

Family

10/10

Exceptional

27 May 2026

Holly

Front desk staff was great. Room view was great, can see the bay. Close walking proximity to many breweries, places to eat, and sites.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Eskarlethe

Had such a great experience at Westin! David, Ike, Carlos snd Monette from The Bar truly made our night. They were so friendly, welcoming, and attentive, and they made us feel safe and comfortable the entire time. Santa from housekeeping was attentive and helpful. We’ll definitely be coming back next time we’re in San Diego!

Family

10/10

Exceptional

26 May 2026

Shaukat

Breakfast was not included other wise se every thing was perfect .

10/10

Exceptional

26 May 2026

Gerry

Hotel is centrally located to what we were looking to do. Quick walk to Little Italy and Gas Lamp. Parking is valet only at $65 a night, but you can self park directly across the street for less than half. Small pool area and jacuzzi. Hotel is clean and safe. Enjoyed our stay and would return.

Partner

10/10

Exceptional

25 May 2026

Bethany

Our room was excellent and very clean. All hotel amenities were clearly explained and easy to access. The rooftop pool and hot tub was lovely and had outdoor games for families. I regret that we did not leave enough free, unplanned time to check out the spa. The hotel shuttle was timely and very helpful, we also found it so nice to be able to have our bags held after checkout while we explored on our last day in San Diego. Staff were kind and helpful throughout our stay. It’s centrally located, has a beautiful view of the bay, and is just a gorgeous property. Thanks for a wonderful stay, we will be back!

Friends

4/10

Poor

25 May 2026

Van Tin

The hotel lobby appears run down. It had a strange smell which was unpleasant and overall cleanliness was lacking. Our room was nice and clean, only downside was that the shower door collected a lot of water which sometimes almost flooded the entrance of the shower area.

Partner

10/10

Exceptional

25 May 2026

jessica

Social hour was fun

Partner

8/10

Excellent

25 May 2026

Rishi

Was lovely soacious room

Partner

10/10

Exceptional

25 May 2026

Erika

Stay was amazing in all aspects.

Self

10/10

Exceptional

25 May 2026

Miguel

This was probably the best hotel I've stayed at in a very very long time. The Westin runs circles around the Hilton and the Sheraton. Absolutely circles at a high rate of speed. What a beautiful and very very comfortable establishment. A very heartful well done to the staff. Thank you for all you did for me and taking care of me.

Self

6/10

Pleasant

25 May 2026

Jacqueline

Clean room. Very small low ceiling

10/10

Exceptional

25 May 2026

JAQUITA

10/10 stay at The Westin Bayview in San Diego! From the moment I arrived, the staff was friendly, welcoming, and accommodating. I even received a complimentary room upgrade to a beautiful bay view room, which made the experience even better.

The room was very clean and comfortable, and when I requested a microwave, it was delivered quickly with no issues. I also enjoyed the social hour — such a nice added touch to the stay.

Overall, excellent customer service, great atmosphere, and an amazing experience. I would definitely stay again!

Family

10/10

Exceptional

25 May 2026

Maria

I almost had nothing to say but I had a great stay, one of my favorite stays. The only thing that did t make it a perfect stay was that our ice machine on the 11th floor was not working so I had to keep getting my ice when I was on my way up to my room fro the bar. It was inconvenient that the ice machine wasn’t working. Also the night shift staff could have been a little friendlier. Other than that I definitely would come back

Partner

10/10

Exceptional

24 May 2026

Dolores

Made for a last minute beach trip-super fun!

8/10

Excellent

20 May 2026

Matthew

Great location, very walkable to the bay, little Italy, and gas lamp.
Room was very clean. Would absolutely stay here again.
Elevators were pretty dirty (all of them).

We parked across the street for half the price as valet.
Breakfast was incredible - shoutout to the sweet lady who made our breakfast burritos each morning.

Partner

8/10

Excellent

19 May 2026

Tiffany

My stay was pretty good, with one main exception, I went to breakfast and who ever set up the labels for the buffet style breakfast mixed up the chicken sausage with the pork sausage labels. I didn't know they were switched until I went back two mornings later and the signs read differently. HIGHLY DISAPPOINTING!!!

Business

8/10

Excellent

18 May 2026

Holly

Overall nice hotel downtown. The rooms have been updated but are small. The hotel was clean and the front staff was GREAT!!! The afternoon reception was nice and the airport shuttle was very convenient. The pool is small and there is no services provided at the pool. Adjacent bathroom were need of cleaning and out of all paper products.

Partner

6/10

Pleasant

17 May 2026

Bradley

AC units sounded like diesel generators. I changed rooms to avoid one and the second room did it too. Maintenance guy fixed it fast to his credit and was nice too.

Hot tub emits some horrible sucking sound. All the guests in the tub commented on it and it drove us crazy. It was like having a dentists suction device next to your ear at full volume.

Towels ran out at the pool and it took the property and extended amount of time and multiple guest complaints to refill.

Finally, the staff were making a ruckus in the room next to mine (705) at 10:45pm Saturday night while we were trying to sleep. Talking at full volume right outside our door, letting the door slam, etc. I had to come out and ask them to keep it down.

Would not return.

Partner

10/10

Exceptional

17 May 2026

Hope

Great breakfast!! Variety of different types to eat

Partner

10/10

Exceptional

17 May 2026

Karen

Staff very friendly, professional and helpful. Rooms very clean and fully equipped with necessities.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Susan

Friendly, clean, great location

Friends

10/10

Exceptional

16 May 2026

Grace

Staff could be friendlier and more attentive and responsive. The room itself was amazing. Almost bought their hotel sheets, blankets etc. they sell online. Room was so comfy did not do work after trade show, just Golden Girls and chilled. Conveniently located near the convention center, and the valet while a bit pricey, was super easy to use (text or call the number they give you before you come down so you’re not waiting for your car to be brought)

Business

8/10

Excellent

13 May 2026

Shirley

Convenient to all downtown options

Partner

10/10

Exceptional

11 May 2026

Paul

All aspects describing the property were aligned. FANTASTIC location; used public transport or walked to nearby attractions. During my 3.5 days, at this property, I never used Uber/Lyft….a surprise to me!!
An EXCELLENT and PEACEFUL stay!!!

Self

10/10

Exceptional

11 May 2026

CHARLOTTE

Loved the outdoor pool with stunning view, well equipped gym & great location. Walking distance to Santa Fe depot for the tram, walk to Little Italy. Local self parking options were confusing. Best to research ahead. Beds v comfy. Bedroom itself was a very good size. Just the the double bed room. I was pleasantly surprised.

Partner

2/10

Poor

09 May 2026

Panteh A

I suggest everyone to do in person check out , they charged me incorrectly for parking and it’s been 10 days they keep postponing the refund and sending the file to different departments.

Self

10/10

Exceptional

07 May 2026

Thomas

Easy to walk to harbor and get around.

Partner

10/10

Exceptional

04 May 2026

Jennifer

Wonderful and friendly staff. Great stay!

Self

10/10

Exceptional

04 May 2026

Sabrina

The gym was well equipment, 10 out of 10

Partner

8/10

Excellent

03 May 2026

Qi Xin

We really liked the location as it was close to the port. Breakfast was included and the pool and fitness centre was nice.

Family_with_children

10/10

Exceptional

03 May 2026

Linda

Wonderful staff, safe location, close to cruise port and 7/11

Family_with_children

10/10

Exceptional

03 May 2026

Gregory

Wonderful stay with easy access to the water

10/10

Exceptional

29 Apr 2026

Caroline

Nice welcome social w/drink and a couple of appetizers.

Self

10/10

Exceptional

26 Apr 2026

Lynette

Had great staff and enjoyed our stay

Family

8/10

Excellent

26 Apr 2026

Jennifer

Great location, awesome views, lovely staff.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Renee

Close to cruise terminal!

Partner

10/10

Exceptional

18 Apr 2026

Anna

Very nice hotel!
Walking distance to both Seaport Village and Gaslamp Quarter. Clean and nice room, friendly staff. Extra plus for free shuttle service to/from the airport.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Brian

Safe area, quiet, and very clean. Highly recommend.

Partner

10/10

Exceptional

08 Apr 2026

Antwaun

Clean room