Name: Hilton Garden Inn San Diego Downtown/Bayside
Address: 2137 Pacific Highway Suite A, San Diego, 92101, US

10/10

Exceptional

01 Aug 2026

Keith

Keep up good work!

10/10

Exceptional

31 Jul 2026

Nadia

M

10/10

Exceptional

31 Jul 2026

Mara

I loved our stay here! It’s so beautiful and close to a lot of places. Lauren was so sweet and helpful upon our early arrival and helped safely store our bags until check in time. Housekeeping staff kept our room smelling good and very clean all week! Thank you so much ladies! I loved the couch and spacious shower. The bed and pillows were so comfy! We did not get to use the amenities but we did check them out and everything was very well maintained. I loved that their gym had a roller and bands. Their convenience market was well stocked- we got our Evian waters every morning and they saved me by having contact solution available. I’d love to come back and stay here!

10/10

Exceptional

29 Jul 2026

Lisa

Excellent location in Little Italy, just a couple blocks from the water front! The front desk staff were so welcoming, helpful and knowledgeable. Housekeeping staff keep the rooms spotless! I would definitely stay here again.

8/10

Excellent

25 Jul 2026

Gloria

Good but no self parking

10/10

Exceptional

24 Jul 2026

Gabriel

The manager at checkout tried to have me pay for parking again after it had already been paid so I had to go dig through the garage to find the receipt cause housekeeping had gone through the room already and she didn’t even say sorry or a thank you for getting the receipt she just told the other gentleman working to remove the charges and walked away

4/10

Poor

22 Jul 2026

Shamsuddin

Hello everyone the stay was ok but the service was not good at all our ROOM AC WAS TERRIBLE MAKING CRAZY SOUNDS 24 HOURS WE MADE QUITE COMPLAINS BUT OF NO USE NO ONE CAME AT FIXED IT SHEER WASTE OF TIME.WHEN WE CHECKED OUT ON 21ST STILL MAKING COMPLAIN BUT SHE HAD NO COURTESY TO SAY SORRY AND WE WILL DO SOMETHING BUT SHE SAID WE ARE MAKING A NOTE THAT DO NOT MAKE ANY SENSE.THIS IS THE FIRST TIME WE HAD SO MUCH ISSUE WITH HILTON WE NEVER HAD ANY ISSUES IN PAST OUR ENTIRE FAMILY ALWAYS PREFER HILTON I KNOW IT'S EXPENSIVE BUT WE LOVE TO STAY AT HILTON BUT WE WILL THINK TWICE IF WE WANT TO STAY AT HILTONS ANYMORE. WE ARE SO HURT AND FEEL TERRIBLE OF THE SERVICE WE HAD IN HILTON SAN DIEGO.

10/10

Exceptional

22 Jul 2026

Candace

It was a very nice location.

2/10

Poor

20 Jul 2026

Tiffany

Pool was dirty. Dirt all in the bottom. Walls were thin and the people above us sounded like they were moving furniture. Arrived acouple hours early and when asked about early check in the employee looked annoyed. Parking attendants were too busy talking to each other than helping. I even held out a tip and he was too busy talking to see It.

Family_with_children

10/10

Exceptional

20 Jul 2026

Kenis

Great place to stay! Walking distance to Little Italy.

Family_with_children

10/10

Exceptional

20 Jul 2026

Camilo

Great location + very nice spacious rooms and super clean. The bed and pillows are amazing, I need to know what brand and exact model it is. Climate control worked perfectly. Most importantly, service was on point and Angel at front desk is the best at providing top notch service!

Partner

8/10

Excellent

20 Jul 2026

Katrina

Loved the location. Parking is $65 a day which was a bummer, and no hot coffee on site. So mainly you pay for the location and spaciousness of the property. Waiting area was super nice and relaxing. Room was good, not as clean as I expected but not terrible. Not enough to complain. Would maybe try somewhere else next time but I suppose in that area that’s just the cost. Stayed somewhere with much more amenities for a much better price closer to La Jolla. Staff was very sweet, energetic and helpful. Specifically Leilani and Joanne

Self

6/10

Pleasant

20 Jul 2026

Linh

Breakfast is sub standard for a Hilton.

10/10

Exceptional

19 Jul 2026

Jamie

Great stay, I wasn’t expecting the $65 a night parking charge however.

Partner

10/10

Exceptional

19 Jul 2026

Yesenia

Clean. Staff was always available at anytime of day/night. Close to lots of food places

10/10

Exceptional

18 Jul 2026

John

Great location

Partner

2/10

Poor

17 Jul 2026

Kijana

Property was misleading about amenities in fact if you stayed on the Hilton side there weren't any, correction there was a pool. There was no bar nor restaurant. The \"restaurant\" was for the Homewood Suites guests. They did have a pop up Candyland spot that opened on 7/9. The worse part was the manager who was dismissive. I've stayed at Hilton properties this was the worst.

Family

10/10

Exceptional

14 Jul 2026

Shyla

Fantastic bay access, beautiful property. Rooms were spacious, updated, comfortable and clean. Fantastic value on the bay. Only minor complaint is that parking is very limited other than pricey valet($65/day) Not a deal breaker for everyone tho.

Partner

8/10

Excellent

13 Jul 2026

Alaundre

Amazing room and amazing placement of the hotel but you do have to pay for like half the amenities like parking and breakfast

Friends

10/10

Exceptional

12 Jul 2026

David

The property was very clean my family enjoyed it.

Partner

4/10

Poor

12 Jul 2026

Debra

The staff were very helpful and welcoming. The rooms were very clean and maintained. The major issue is with the online advertisement stating the location had a restaurant and bar on site. It does not. When bought to the front desk manager’s attention regarding the lack of the amenities advertised online she became very dismissive and defensive. For the price that was paid to stay there I’d expect the stay to be what shown online and for the manager to understand and be empathetic. I wouldn’t recommend this location.

Family_with_children

8/10

Excellent

12 Jul 2026

Abby

We had a great stay in San Diego!! Really enjoyed this property and the staff were very friendly and quick to help and or answer any questions. It is a nice location to Little Italy and some other hidden gems but I will say the train and tram do run often so if you are on that side by the tracks it can be louder. Would stay again:)

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

alfredo

Could have a better breakfast menu and bar open.

Self

8/10

Excellent

11 Jul 2026

Jessica

All was great! Room was beautiful, everyone was super friendly. The only issue I have is the price of parking. $65 a day is absolutely absurd.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Sandra

Clean rooms, Staff Member at the front desk Agape and one other young gentleman at the valet, didnt catch his name but worked the afternoon of Jul 3, he was great too. Pool are is extremely slippery and unsafe. My daughter fell as well as another child. That is just a bad accident waiting to happen. Excellent views from Habor room. Walking distance to little Italy restaurants and other Harbor restaurants/museums, waterfront park. Price was good, beds were comfy. Parking is pricey.

Family_with_children

8/10

Excellent

09 Jul 2026

Arthur J

Good but when they cleaned our room they did not give us coffee cups or drinking cups

Partner

8/10

Excellent

07 Jul 2026

Tiara

Nice location. Close to the harbor and plenty of food within walking distance.

Family_with_children

10/10

Exceptional

07 Jul 2026

vernon

Very nice place, unfortunately the restaurant was under construction.
But, they had a temporary area set up for guests. Rooms were very clean , staff was very professional and great location close to little Italy, gas lamp district, Petco park and others.
Note: parking fee is outrageous ( $65 per night and very little public parking), no close banks or convenience stores near by. Also, the hotel is primarily a no cash transaction facility. Very hard to get change or break a $100 bill.

Partner

10/10

Exceptional

07 Jul 2026

Joseph

Excellent staff

Pet

2/10

Poor

06 Jul 2026

Montrail

Me and my family stayed 4 days and had 2 rooms. First off the valet guys were great. Check-in was quick. On the third day my elderly mother’s room wouldn’t open. No big deal when to front desk and they had to issue another key. So we went back up. Still wouldn’t open. We went back down and the gentleman stated the batteries probably needed to be changed, we asked should we wait in lobby and he said no, that someone would be right up. After waiting 12mins no one came and I had to go back down. My elderly mother has now been waiting for 25 total minutes in the hot hallway. The guy finally came and fixed door. Second I was charged the deposits for both rooms before I checked in and once I checked in I was charged the rate for the rooms. The next day I was charged the valet charge. So I’m thinking everything is good. Went to front desk to check out and and gave them the keys and was told hope you had a great stay and I would receive my receipt by email. 5hrs go by and I get a call saying my charges didn’t go through. I told them on my account it shows as pending for all the charges. They proceeded to charge me another $300. I’ve never had a problem like this staying at a hotel. I will be calling the manager because the young lady that called was rude. I probably won’t be staying here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Brian

Great hotel. Clean property and rooms were serviced daily.

Family_with_children

10/10

Exceptional

05 Jul 2026

Anthony

Clean room

10/10

Exceptional

05 Jul 2026

Veronica

Very clean room, staff was amazing at all times the only thing I will love to change is the parking it should be offered to all guess not just valet parking. Me personally will never do valet due to personal issues in the past but also due to my husband been a law enforcement we keep personal items in the car

Partner

10/10

Exceptional

05 Jul 2026

Edward

I come to San Diego 2 to 3 times a year because my daughter goes to college there. I stayed at this hotel for the first year and I loved coming back ever since the rooms are clean and have everything I need (bed comfort is subjective but No hotel has what I like) the location is perfect in all ways and there is always something going on so there is a feeling of excitement in the lobby and the fire pit amenities. There are only two things I dont like at this hotel 1) the restaurant always has a theme where they cater to the locals. For instance the place is set up right now to be Candyland to cater to local parents and their young children and thats not a bad thing but it removes a location for me to eat....and the second thing is the cost of Valet...which is $65 and to me that's $25 to high, so other than that I would definitely recommend this hotel and will continue to stay here.

Partner

10/10

Exceptional

03 Jul 2026

Andy

I had a wonderful time during my stay here. The staff was absolutely amazing and incredibly helpful with anything I needed. On top of that, the room was super nice, clean, and well taken care of. It was just a great experience overall, and I would be happy to stay here again!

Partner

10/10

Exceptional

02 Jul 2026

Maegan

The room was clean, and the staff was incredibly kind and helpful

Friends

10/10

Exceptional

29 Jun 2026

Amy

Clean room, quiet floor, great and helpful staff, amenities were perfect for a group of friends and kids. You’re right across the street from the beach, and little Italy is walking distance. Great stay all around.

Partner

10/10

Exceptional

28 Jun 2026

Ronald

Staff were amazing, will definitely book again.

8/10

Excellent

28 Jun 2026

Douglas

The staff was real swell. The elevator took some trial and error to figure out how to work it though lolololol

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Juanita

Everything was Good except i found a cockroach in the bathroom , the worst part is that my husband is allergic to them
Besides that the hotel is new and I love it that there is no carpet !!
Also an issue there were no self parking , only valet and to me was expensive

Partner

10/10

Exceptional

26 Jun 2026

Swati

Great stay

10/10

Exceptional

25 Jun 2026

Caren

stay was great beds very comfortable

Family_with_children

10/10

Exceptional

22 Jun 2026

Ara

Hospitable staff !

Self

10/10

Exceptional

19 Jun 2026

Raymundo

Excellent services.

Self

8/10

Excellent

19 Jun 2026

Michael

Overnight $60.00 a day Parking is ridiculous and probably will not return for that one reason.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Ricardo

The staff was friendly and helpful. The rooms were well maintained and clean. A lot of restaurants in walking distance.

Partner

10/10

Exceptional

15 Jun 2026

Diana Maria

Newly renovated

Family_with_children

4/10

Poor

15 Jun 2026

Isaiah

Property may be in an ideal location but DO NOT make the mistake of thinking you will get your $60 a day deposit back. They don't allow any self parking, ONLY Valet but make it seem like it is included and they state the $60 is a deposit for incidentals but when checking out they say it's applied to parking for the overnight valet parking around hotel is cheaper.

10/10

Exceptional

15 Jun 2026

Vanessa

I had the best experience! An employee named Agape helped me with changing my reservation to two double beds. She was so nice and accommodating. I knew my birthday trip would be amazing. My room was very clean and my husband and I loved the gym and pool. We also had dinner in the beautiful courtyard. Our stay was 10 out of 10.

Family

2/10

Poor

14 Jun 2026

Melissa

The front desk was not friendly. There was hidden expenses we couldn’t get coffee. We had no idea that breakfast or coffee was not for us in the am. No one explained it. I will stay another hotel when i return in few months

Partner

10/10

Exceptional

14 Jun 2026

Svitlana

The Hotel was amazing! Thank you so much!

Family

10/10

Exceptional

14 Jun 2026

Scott

Room was clean and very comfortable.
By far the best mattress and pillows , I had in a hotel .

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Mariana

This was a great venue for a couple nights stay. Location was prime and the onsite amenities made it easy to stay nearby. We will definitely stay here again. The rooms were fully stocked and super comfortable.

Partner

8/10

Excellent

09 Jun 2026

Kaylon

Overall decent. Further from everything but still walkable

Partner

10/10

Exceptional

07 Jun 2026

Elizabeth

Amazing! The front desk manager accommodated us to make sure we got rooms next to each other. Our stay was amazing!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Diem

Spacious room and very clean
Staff was friendly and helpful
Convenient location.

Friends

10/10

Exceptional

05 Jun 2026

Rudy

Excellent

Friends

8/10

Excellent

01 Jun 2026

Maria Irene

Location is TOP! staff super friendly! and great with my dog!. The only two things were they have construction with drilling starting saturday and sunday at 8 am (not Great!) and also the jacuzzi could use some cleaning! but other than that great location, great staff and amenities! walking distance to everything!

Pet

6/10

Pleasant

01 Jun 2026

Sade

Good location although no self-parking on site & limited street parking near-by. They have $60/day valet which becomes expensive if you are there for multiple days.
No complimentary breakfast or shuttle service.

Self

10/10

Exceptional

31 May 2026

Olga

Room was clean. Easy check in friendly staff.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Carlos

Great service from extremely friendly staff. Would recommend to anyone.

Partner

8/10

Excellent

30 May 2026

Desirae

I liked everything about the hotel except the pool. I should have looked closer to see if the pool was heated. I booked this hotel primarily for its close proximity to the zoo, airport and cruise terminal. The location was fantastic. They were undergo in my renovations during my stay and the hotel was extremely updated, clean and modern. However I also booked it because I had planned on a pool day for my kids and the pool looked very nice, but it was not a heated pool and it really was too cold for use. If I had known this I probably would have booked a different hotel.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Vlady

Excelente propiedad
Solo el estacionamiento es muy caro

Family_with_children

10/10

Exceptional

28 May 2026

Melissa

Excellent stay, very friendly staff! Even Valet was one of the best I've encountered. Only issue I noticed, is that the staff in all areas need training on not asking for room number and using last name instead. I even mentioned to a member of the front desk one evening about not asking for the room number and his reply was \" how else will I be able to charge the room\". My reply \"look up my room number when I give you my last name. \"

Family

4/10

Poor

27 May 2026

James

Too much train noise kept us up all night

Partner

8/10

Excellent

26 May 2026

Olga

Great location but the Balboa park is nit 15 minutes walking distance, it is 30 minutes!!

10/10

Exceptional

26 May 2026

Kookee

Room was clean
Staff was great
Only complaint was that we were not able to turn off the light at the entrance by the restroom

Partner

10/10

Exceptional

26 May 2026

Michael

First class service . Great price. Staff at front desk were great people. I plan on staying there again in 3 months.

Family

10/10

Exceptional

25 May 2026

Aren

We had a great stay at the property except the internet was not working in our room so we were unable to watch anything on the tv but the live tv. Also, the train was very close to the hotel and it was very loud in the middle of the night too.

Family_with_children

10/10

Exceptional

25 May 2026

MARIA ALEJANDRA

More options the breakfast

Family_with_children

10/10

Exceptional

24 May 2026

Tara

Wonderful staff!!

Pet

10/10

Exceptional

23 May 2026

Erick

They were under construction during our stay. The elevators were acting up as well.

8/10

Excellent

20 May 2026

Stephen

..

Partner

10/10

Exceptional

18 May 2026

Gonzalo

The room was very clean, comfortable beds and very quiet. Exactly what we need for the long trip we made

Business

10/10

Exceptional

17 May 2026

Clifford

Clean seemingly newly decorated rooms and restaurant. Good/easy to connect WiFi.

10/10

Exceptional

15 May 2026

A. L.

This was a perfect place for an our family of three to have a staycation! The views were terrific and the location was great. The rooms and common areas were well decorated and clean. Staff were all lovely and helpful and made our stay that much better.

Pet

10/10

Exceptional

15 May 2026

Kareem

A+++. Highly recommended.

10/10

Exceptional

14 May 2026

AuShain

Everything was good overall. I was a little disappointed to find no bodywash in the shower. After making the staff aware of this issue I expected it to be resolved. The disappointment to not having it replaced was pretty strong. Besides this dropped ball I enjoyed my stay.

Self

6/10

Pleasant

13 May 2026

Michelle

Booked and paid for a specific room & did not receive that. Don’t give people options to book a certain type of room if you’re not going to provide those exact accommodations… otherwise the hotel is clean & the beds are comfortable.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Novem

Staff are friendly and took care of the noise right away of the next room guess in the middle of the night. Perfect location when in San Diego

Partner

10/10

Exceptional

11 May 2026

jennifer

We had a nice Mother’s Day weekend. Sat in the Jacuzzi and it was great walking distance to everything!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Michael

It was all amazing! 10/10, no negative notes!

Friends_and_family Family

8/10

Excellent

11 May 2026

Melissa

The hotel is under construction. It costs $60/night for parking, but the valet service is very good. The beds are very comfortable. The hot tub was very foamy.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Julio

Wish the bed are the more comfortable

10/10

Exceptional

10 May 2026

Ricardo

Amazing stay super clean room and helpful nice staff. The bartenders were amazing. Would most definitely book again.

10/10

Exceptional

10 May 2026

Omar

Clean Rooms & Awesome bartenders!

Friends

8/10

Excellent

05 May 2026

Katherina

Just ok

10/10

Exceptional

04 May 2026

Victoria

Room was clean, pool was deserted, and Angel at the front desk was great.

Self

10/10

Exceptional

03 May 2026

Destiny

10/10

Family

4/10

Poor

03 May 2026

Ranjit

The temperature in my room was terrible and when maintenance came to help fix it, they made it like an ice box. My hair dryer was broken as well.

Self

10/10

Exceptional

03 May 2026

Gerardo

Great!

Family_with_children

10/10

Exceptional

03 May 2026

David

11/10 rec

6/10

Pleasant

02 May 2026

Chen

Stayed for several nights, room was not cleaned and supplies not refilled on 2nd day even requested to do it daily. Room still not cleaned and supplies not refilled even after 4pm on 3rd day. Have to request front desk for cleaning and refill supplies.

Family

10/10

Exceptional

30 Apr 2026

Bryan

We thought breakfast would be buffet style. You order one dish from a menu. Not worth it.

Partner

6/10

Pleasant

29 Apr 2026

Bungee

the hotel was in construction when we went. the wing we were next to was dirty and full of debris. vallet is expensive and there are barely any other parking choices nearby. the design was unassuming. clean and had a great view of the water and boats

Friends

4/10

Poor

27 Apr 2026

Cynthia

Staff incredibly unhelpful about merging a reservation. Room mediocre, breakfast very $$, gym terrible. Just not as nice as other Hilton properties we’ve stayed at.

Partner

6/10

Pleasant

26 Apr 2026

Rodrigo

Our stuff got wet due to the window not being seal right and loud music coming from downstairs !

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Renee

We loved the location and friendliness of the staff. Also the room was clean and they checked us in early. Renovations were happening which worried us because the hallways were dirty. Also the pool was small. Overall, we would stay here again. The bed was super comfy and the bathroom was large. Again, great location!

Partner

6/10

Pleasant

19 Apr 2026

Laurah

Check in was brutal. Once we were finally face to face, the staff was nice. One of the valet men was very professional. The other was blatantly rude. There were people in the lobby complaining about the same things. Feels woefully disorganized. There was a rotten orange behind the tv in our room and the shampoo and body wash bottles were empty. I would never stay here again.

10/10

Exceptional

18 Apr 2026

Eric

Staff was amazing Leilani was very helpful and hospitable. A great representation of the the company.

Partner