Name: Homewood Suites by Hilton San Diego Downtown
Address: 2137 Pacific Highway Suite B, San Diego, 92101, US

2/10

Poor

02 Aug 2026

Serina

My family and I had a horrible experience. We were sent a message before our check in to remind us of the amenities. Upon arrival, it looks like an elegant hotel but when we asked for a luggage cart we were told by valet that they didn’t have any? We had to make 3 trips up and down with our kids to take our belongings. We freshened up and came back down to explore. We got hungry and asked where bayside grill & bar was… we were told they were now associated with candy land next door. The time was 8:23 PM & we were told by staff they close at 10;00. We were directed to exit the lobby and proceed next door. Upon arriving to candyland, the doors were locked and one of the workers inside the restaurant was giving us hand gestures asking us to leave. How do you associate yourself with a restaurant completely different from the information that is on the website but also one that decides to close early because they were “slow” for the night?? This would be a first and LAST time to ever stay here again unfortunately. Almost $900 for a 2 day stay and a HORRIBLE experience.

10/10

Exceptional

31 Jul 2026

Steven

Staff, breakfast, clean , overall very nice - pool and hot tub too and laundry

10/10

Exceptional

30 Jul 2026

Leroy

Good

10/10

Exceptional

28 Jul 2026

Daniel

Loved the staff. Saved a fee for signing up for Hilton Honors at check in. Tons of kids were here during our visit and families made messes in the shared spaces, such as the atrium. The staff were very attentive in cleaning up after large groups. The room was great. Felt like a well appointed condo and we enjoyed the harbor view. We are heading back in a couple of months for another stay. FYI / be prepared to pay $50 per day for valet only parking. Valet was attentive and quick - no complaints and worth every penny.

10/10

Exceptional

26 Jul 2026

Isaac

Very friendly staff

8/10

Excellent

26 Jul 2026

billie kay

The location was good, price good. The breakfast was not to shout out about but overall I guess the stay was worth the money.

8/10

Excellent

23 Jul 2026

Chelsea

I loved our stay here and had just a few minor hiccups that really didn’t hinder our stay. The check in was quick but we didn’t know about paying for parking until we were checking in. The parking is $65/night which is kind of insane. I’ve stayed at so many hotels and this was the most expensive parking I’ve ever paid for. During check in, Agape helped me and was SO kind!! I really appreciated her being so sweet and helpful. When my family went up to our room, we checked the room to ensure everything was good before unpacking and realized the living room tv did not work and the lights attached to the beds were broken. We immediately reported it at the front desk with Leilani who was SO sweet and trying her best to accommodate our large family but only one other room was available to move into and wouldn’t fit our family of 5. The breakfast was good, the ability to walk to so many places was amazing and the amenities were great! Overall, we loved this hotel!

8/10

Excellent

22 Jul 2026

Fong

The swimming pool fair is small

10/10

Exceptional

20 Jul 2026

Rachel

We had a wonderful stay at this hotel! The property was beautiful, clean, and very well maintained. The rooms were comfortable, spacious, and thoughtfully appointed, making our stay relaxing from start to finish. The staff was friendly, welcoming, and attentive, providing excellent customer service throughout our visit.

The location was convenient, and the overall atmosphere made it feel like a luxurious getaway. We truly enjoyed our experience and would definitely stay here again.

The only downside was the parking situation. There was no self-parking available, and valet parking was the only option at $65 per night, which felt quite expensive and added significantly to the overall cost of our stay.

Aside from the parking fees, everything else exceeded our expectations. I would highly recommend this hotel to anyone looking for a beautiful, comfortable, and well-managed place to stay.

Family_with_children

6/10

Pleasant

20 Jul 2026

rody

Room service is not good and breakfast is poor every day same and barking very much money for barking car's outside 😑

Family_with_children

10/10

Exceptional

19 Jul 2026

Carmen

The hotel was in a great location, and the room was clean and comfortable. Overall, we had a wonderful stay. The breakfast was excellent, and the customer service was friendly and attentive. I would definitely stay here again.

Family_with_children

10/10

Exceptional

13 Jul 2026

Magdalena

Room was clean and spacious.

Family

10/10

Exceptional

10 Jul 2026

Janine B

Really enjoyed my stay at Homewood Suites Bayside! The hotel was clean, quiet, and the room was spacious and comfortable. The staff was super friendly and made check-in and everything else really easy.

The free breakfast was a nice bonus with plenty of options to choose from, and the location was great—close to the waterfront, restaurants, and other places we wanted to visit.

Overall, it was a great experience, and I'd definitely stay here again the next time I'm in San Diego. Highly recommend!

Family

10/10

Exceptional

08 Jul 2026

Dario

Mal desayuno, buena habitación y buen personal

Family_with_children

8/10

Excellent

07 Jul 2026

Catherine

The room was spacious and accommodated my family. Served its purpose.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Josephine

well suited for families: buffet breakfast daily, games and a large area to hang out when you're in between things!

Family_with_children

4/10

Poor

06 Jul 2026

Shannon

The staff was perpetually occupied on the phones. Not once after waiting to check in did I receive an apology for the wait. The guy seemed miserable when checking me in. The room was a king suite with a harbor view, but there wasn’t one. A massive palm tree blocked the view, along with the tops of other buildings. It was baffling to me that they were comfortable charging that as a harbor view. I tried to tell them that but the phones were always busy, that they were always on the phone at the desk, or that I was too busy with my family. I checked out using the app to avoid the wait at the front desk.

Family_with_children

4/10

Poor

05 Jul 2026

Mariam

Staying at the Hilton was very disappointing. When people are on vacation, they wanna sleep in and the free breakfast and too early with the restaurant being closed for renovation. There was not a lot of options on the property. I use the gym. All three of the treadmill machines were not working properly paying $60 a night for parking was ridiculous. Location was great near the airport and Little Italy walking distance, the front office and valet was a little rude a few times. Rooms were spacious and clean. Pool was very small. If I had to choose to stay here again, I wouldn’t.

Family_with_children

4/10

Poor

30 Jun 2026

Brenda

The toilet have pee and hair. The staff at check in he not even say hi good night nothing, the valet parking people so not nice, and a lady in breakfast talking Spanish bad thing because it was very busy that morning, NO creo que no sepa que muchas personas hablamos y entendemos español. Bad because the rooms are nice and big and so close to sea world and the zoo. NEVER stay there again.
Thank you!

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Rob

Location: Little Italy
-Great for walking and finding nearby restaurants and bodegas for room supplies.
-Close to train stations (Padres games or going up to Carlsbad) and airport.
-No audible train/airplane noise from hotel room

Hotel: Service and building maintenance lacking
-Half the building is a Hilton Garden Inn the other is Homewood Suites
-Arrived early, hotel was unable to accommodate early check-in
-Cashless hotel - they were unable to break change for us to tip valet
-Received no rundown on building or amenities (pool, breakfast, etc) upon check-in
-Suite was spacious and had full size fridge, pull-out sofa, 2 TVs, and large bathroom
-Suite was clean but found a vape pen in between pullout cushions, indicating the sheets had not been changed
-Bathroom had no window or fan for ventilation
-Pool is 3.5 ft deep throughout and has incredibly slippery floor in the lounge area
-Ping pong table, ConnectFour, life-size Jenga and Foosball games were great for the kids (despite foosball table being on its last leg - literally)
-Fitness room adjacent to pool/ hot tub was great for balancing a workout with kids in the pool

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Denise

I loved the location. It was close to excellent restaurants and cafes. The room was clean and the staff was friendly and accommodating.

Pet

10/10

Exceptional

28 Jun 2026

Arnold

Spacious room and staff went out of their way to welcome and accommodate us.

8/10

Excellent

27 Jun 2026

Mannie

Nice place

Family_with_children

10/10

Exceptional

27 Jun 2026

Frank

Your listing said valet parking was available. Instead, it was mandatory at $60 per night. This was an unexpected expense. It made the stay almost $200 more than I was quoted.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Alvaro

Very pleasant stay and prime location! Unfortunately no parking provided and have to pay $60 daily if nearby street parking is full.

Family_with_children

10/10

Exceptional

17 Jun 2026

Steven

Found a sanitary wrapper in our restroom. Told staff and all they said was they’d check on it.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Pamela

We were supposed to have maid service 2nd day and they never came..We had to go down twice for towels..

Family

6/10

Pleasant

15 Jun 2026

David

There were no shower curtain in the bathroom. There was no television inside the bedroom area.

Business

10/10

Exceptional

07 Jun 2026

Emily

Love the location, if you don't mind hearing the train on the tracks early morning and at night behind you. Great place to stay!

Family_with_children

8/10

Excellent

01 Jun 2026

Carmen

Love the location and the breakfast

10/10

Exceptional

01 Jun 2026

Alyssa

Super sweet and helpful staff, great breakfast, nice amenities. Loved my stay!

Family

2/10

Poor

31 May 2026

Deepak

They make my trip to San Diego worst with my family. For cleaning they charge $250 + .
Staff and manager are rude. And they charge so much even .
Suggest never say in this hotel.

am writing to formally express my extreme dissatisfaction with my recent stay at your hotel and to request a full refund for the amount charged. This was, without question, one of the worst hotel experiences I have ever encountered. The level of service, professionalism, and customer care demonstrated by the hotel management was far below any reasonable hospitality standard.
From the moment I arrived, the experience was disappointing. The check-in process was unnecessarily difficult, and the staff appeared uninterested in assisting guests. Instead of receiving a warm welcome, I was met with an unprofessional attitude and a lack of courtesy. The front desk personnel seemed irritated whenever I asked basic questions regarding the property, amenities, and policies. As a paying guest, I expected respectful and professional treatment, but unfortunately, that was not the case.
The condition of the accommodation itself was also unsatisfactory. The room did not meet the standards that were advertised at the time of booking. Several aspects of the room appeared poorly maintained, and it was evident that guest comfort was not a priority. Rather than feeling relaxed and welcomed, I immediately felt frustrated and concerned about the quality of my stay.
What made the situation significantly worse was

Family_with_children

10/10

Exceptional

30 May 2026

Stacy

Newly remodeled, gorgeous rooms, friendly staff and great breakfast. We would stay again if in the area for sure!

Partner

10/10

Exceptional

28 May 2026

Britanny

It was our first time in San Diego and this hotel was perfect! It was very clean, the staff was super helpful and kind and the breakfast in the morning was perfect!

Friends_and_family Family

4/10

Poor

21 May 2026

Adriana

.

Business

8/10

Excellent

13 May 2026

Angelina

Breakfast

10/10

Exceptional

13 May 2026

Aramis

Clean room with a kitchen

Partner

10/10

Exceptional

12 May 2026

Javier

My wife and I recently stayed at Homewood Suites Hilton Bayside in Little Italy San Diego for our 3 year anniversary. Unfortunately, in the rush of checkout I accidentally left behind several valuables including 4 watches, shoes, clothing, and other personal items that carried a lot of sentimental value to our marriage.

After struggling initially to get answers, I spoke with Assistant Manager Thalia, who immediately reassured me she would personally conduct a full investigation and do everything possible to help. A few days later, she called back with the amazing news that they had found every single item.

I honestly became emotional hearing that, as some of those items meant a great deal to me personally. To make things even more impressive, Thalia insisted on covering the shipping costs to return everything to me.

Her professionalism, compassion, and dedication completely turned a stressful situation into an unforgettable example of outstanding hospitality. My wife and I are beyond grateful. Thank you again, Thalia, for truly going above and beyond.

Partner

10/10

Exceptional

12 May 2026

Simone

All of the staff was very nice.

Family_with_children

10/10

Exceptional

10 May 2026

Kristine

Family friendly, the whole place was clean and well kept, staff were amazing and very helpful, complementary breakfast was great, dining area was very clean. We enjoyed our stay.

Family_with_children

8/10

Excellent

08 May 2026

REBECA

everything great except for the toilet couldn’t flush. the valve was stuck

Partner

10/10

Exceptional

03 May 2026

Raymond

Yes

10/10

Exceptional

27 Apr 2026

Charles

A

10/10

Exceptional

27 Apr 2026

Ashley C

Room was lovely, very clean and large. Breakfast was delicious and everything felt geared to creating an exceptional experience for their customers

Family_with_children

10/10

Exceptional

18 Apr 2026

Isabel

The Bayside Kitchen and Bar staff and services at your location are top-notch. Highly recommend. I will be back next year.

8/10

Excellent

12 Apr 2026

uma

Couldn’t use the gym or laundry or pool due to construction which for the cost of the hotel made it less worth the price

10/10

Exceptional

10 Apr 2026

Sonia

Clean rooms. Surprisingly quiet considering proximity to train tracks. Staff was warm and pleasant. Pool was closed during our stay.

10/10

Exceptional

10 Apr 2026

Daniel

Very spacious rooms, clean and well kept property.

Business

10/10

Exceptional

09 Apr 2026

Barbara

Everything was great! Maybe more GF options for breakfasts! Great beds and great location!

10/10

Exceptional

09 Apr 2026

Creighton

Great

Family_with_children

4/10

Poor

08 Apr 2026

Christine

We were extremely disappointed with our stay. First we found out upon arrival that their pool was under renovation. We had 3 kids there for spring break and feel that we should have been notified of this before our arrival. We were able to go to another hotel pool but it was a 10-15 minute walk away, not exactly convenient when dripping wet for the walk back.
I asked for the managers information and was given her card which I then emailed Nina the next day in regards to possibly a refund and booking somewhere else. She never bothered to return my email (it’s now been a week, no response). We had to ask to have our room cleaned and for more towels as no one came the first 2 days.
I would never stay here again. The manager is apparently worthless.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

gary

My only complaint. Was the sleeping accommodations. The beds were beyond uncomfortable. The couch was old and dated, and the pullout bed was horrible. There were five of us in a suite. Not one of us had a good night sleep the entire three days we were there. Two people opted to sleep on the floor instead of the bed. It was very disappointing.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Andrea

The beds and pillows were uncomfortable. The bed was hard. The pillows were flat.

Self

10/10

Exceptional

06 Apr 2026

Carol

Staff was excellent room was just as advertised. Great area.

Self

4/10

Poor

04 Apr 2026

Anastasia

Never told the pool was not available. It was really nice they let us cancel.

Family_with_children

10/10

Exceptional

28 Mar 2026

Young Seon

Great, attentive staff. Convenient location to many local attractions. Nice room with extra space. Great breakfast. What was not so great: 1) we wanted to use the hot tub, but the water was murky…so yeah. 2) The valet parking for $60 and no self-parking option is not so great. The valet drivers did a great job, but next time I will probably choose a hotel with a self-parking option. 3) We had a room on the 2nd floor, some of the odd numbered rooms have a window facing the train track and though it’s not as loud as cargo trains, for light sleepers it can be disruptive.

Family_with_children

10/10

Exceptional

27 Mar 2026

ANNA

Beautiful hotel. Well maintained. Breakfast could be better. Water in the pool was cold.

Family_with_children

10/10

Exceptional

25 Mar 2026

Patrick

Big rooms, some with great views. Excellent location with Little Italy and marina very close. Parking at hotel is pretty expensive, we found a much cheaper alternative pretty close.

Partner

10/10

Exceptional

24 Mar 2026

MINGMAR

carpet could have been cleaner

10/10

Exceptional

18 Mar 2026

Darise

Will come again !

Family_with_children

10/10

Exceptional

07 Mar 2026

Antonio

Room was perfect size and the crib was very helpful. The complimentary breakfast was very delicious.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Dan

Clean and spacious rooms, nice pool and workout area, and just about the best hotel breakfast we've ever had! I'd highly recommend staying here.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Denise

Friendly staff clean hotel walking distance to many restaurants

10/10

Exceptional

24 Feb 2026

Yuhao

Room is spacious and clean. Staff is friendly. We had a good time.

8/10

Excellent

21 Feb 2026

Matthew

yes

10/10

Exceptional

15 Feb 2026

Michael

Excellent location; very walkable

10/10

Exceptional

14 Feb 2026

Daniel

This hotel was amazing. Everything from the friendly staff to the location. We are only a couple of blocks from great restaurants and hotel offered great accommodations for our stay. Looking forward to returning soon

6/10

Pleasant

01 Feb 2026

Cody

Staff was great but the bed was absolutely terrible and the pillows were so flat room was nice but the mirror was chipped bad on a corner and the wall was peeling

Leisure Partner

10/10

Exceptional

26 Jan 2026

Francisco

Clean rooms, very friendly staff

Business Self

10/10

Exceptional

18 Jan 2026

Debra

Beautiful room, great staff, loved the amenities. Wish parking wasn’t so expensive

Business_and_leisure Partner

10/10

Exceptional

17 Jan 2026

Joel

Clean

Family

10/10

Exceptional

14 Jan 2026

John

The breakfast option needs to stay open longer.

Leisure Self

10/10

Exceptional

13 Jan 2026

Jenna

We had a very pleasant stay. Nice locations, clean, comfortable, spacious, accomodating. Only complaint is the same thing for breakfast every day.

Business

2/10

Poor

06 Jan 2026

Youngil

The ceiling fan is broken and is so noisy and the dishwasher is broken too. The dishwasher doesn't stop beeping when it's 11pm. I paid $570+$120parking fee. We paid nearly $700 for two nights. But the service doesn't do much.

Leisure

10/10

Exceptional

04 Jan 2026

ian

Great breakfast, too was well kept

2/10

Poor

04 Jan 2026

Shashikant

Vallet parking was 60$ per night. That is egregious. Expedia reservations included free parking but that wasn’t the case.i will contact Expedia using email anyway

Leisure Family

6/10

Pleasant

02 Jan 2026

Victor

I booked for 5 people and the room only had 4. Valet parking people were not very kind to support

Friends_and_family Family

4/10

Poor

30 Dec 2025

Victoria

They over sold the rooms and didn’t have our room available for the first night. Placed us in a really dirty room with furniture in bad repair. Never contacted us for the replacement room like they said they would. The breakfast is really lacking. The pool was not clean. The laundry machine charged my credit card several times for faulty machine, no way to get credit.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Luke

The location was very convenient but beware it is close to the airport. The staff was super friendly and the room was very clean. Will use again

Family

10/10

Exceptional

30 Dec 2025

Lavanya

All good. Just a little noisy inside rooms with the walls being thin.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Asaf

Not many types on food, when the room is full there were many missing food.

Leisure Family

8/10

Excellent

28 Dec 2025

Sofiane

It was pretty good. We liked it.

10/10

Exceptional

27 Dec 2025

Sasmita

Great exp

10/10

Exceptional

27 Dec 2025

Yuan-Yuan

Love everything here! Rooms are clean and staff are so nice and helpful. We booked a room without bathtub mistakenly, and then we had problem taking shower for our baby, and the receptionist kindly find a room for us to switch to the next morning - even during the busy holiday season! Truly appreciate their help. Breakfast is nice as well. The potatoes and chia cup are tasty. Walkable distance to Little Italy is a plus.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Uber

Great time. Super Clean

8/10

Excellent

25 Dec 2025

Manoj

More breakfast options

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Ashly

Close to everything, clean, convenient, family friendly.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

RONALD E

Nice room

Partner

10/10

Exceptional

17 Dec 2025

Kayla

Amazing stay. Very clean. Wonderful staff

Leisure Family_with_children

8/10

Excellent

16 Dec 2025

david

Lovely stay in October. Friendly staff and nice breakfast. Room was good. My only complaint - having someone knocking at my door at 10.30 on the day of leaving to say - are you going soon? Still left a tip, but bit of a tarnish on a nice week. Pool area needs a lick of paint and the heating was not on - 24degs outside, so not a major issue.

Leisure Family

8/10

Excellent

09 Dec 2025

Rocio

Overall it wasn’t a bad stay however I did complain about an issue in my room and no one ever followed up with me. I had to report the issue 3 times.

Leisure Family

6/10

Pleasant

07 Dec 2025

YANSHAN

They provide breakfast every morning but the food was almost the same every day. They charge $60 for parking. The kitchen in the room has basic cooking facilities. The kitchen paper towels, toilet paper, and tissues they provided were of poor quality. Tne location is good.

Leisure Family

10/10

Exceptional

04 Dec 2025

GAURAV

Nice and Safe

4/10

Poor

30 Nov 2025

Daniel

Bath room

4/10

Poor

29 Nov 2025

Zuhair

Mattress under covers/bed sheets badly stained all over. Dirty bed sheets. No self parking available only valet parking for $60/night. Lucky we were able to find street parking. Management offered a discount for the night we stayed in the dirty room, and moved us to another room. I would not stay at this hotel again.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Madurai Devarajan Sundara

The room needs insulation from noise both through the walls and the ceiling. An additional wash basin should be in the washroom.

Leisure Family

10/10

Exceptional

15 Nov 2025

Kevin

Clean room excellent morning breakfast excellent valet service.