Name: Old Town Western Inn & Suites
Address: 3889 Arista St, San Diego, 92110, US

8/10

Excellent

04 Aug 2026

Gary

Room was hot upon arrival ac was off eventually cooled off, breakfast was not worth the effort

6/10

Pleasant

03 Aug 2026

Gail

The location was great; the hotel was clean but old and could have been maintained better. The fire alarm went off in our room (and only our room) at 4 am, we called the front desk, and it took them over 30 minutes to get it off. Not a great night sleep.
There was ample parking. e4asy in and out.

6/10

Pleasant

02 Aug 2026

DANIEL

no balcony

8/10

Excellent

31 Jul 2026

Josephine and Philip

Our room was very clean, the furniture looked new. It was an easy walk to Old Town good restaurants and where we began our trolley tour of the city. Great weekend.

4/10

Poor

30 Jul 2026

Kaitlyn

The room here was extremely clean and maintained. However, there was a weird dampness everytime we came back, due to staff turning off AC. The weird dampness left us feeling oddly sick afterwards.

The staff were extremely friendly and helpful! Specifically, the man working the front desk. Honestly, he was what made this review what it was.

Breakfast is extremely limited where if you don’t want waffles, you’re completely out of luck. The worst offender was not having water at the station, so you would be forced to go downstairs and spend $2 per bottle, just to have breakfast. It felt almost like a scam for something that the majority of places would include.

Parking isn’t outrageous at $15 per day, but BEWARE as exiting COMPLETELY SCAPED THE UNDERSIDE OF MY CAR, since the ramp was improperly made. It’s what prompted this review. I paid money for my car to be parked just for the exit to damage it. Genuinely, I wish I had taken a picture of the amount of scrapes of others paint there was.

Would I recommend? If you had nowhere else and you weren’t driving there, I guess if there was no other option. You won’t have the worst time, but don’t expect good either.

8/10

Excellent

29 Jul 2026

Rita

The room was clean, parking was great for the additional $15 a night, and the staff was wonderful. The amenities were lacking however. There were no tissues in the room, no wrapped bar of soap, and no hair conditioner in the shower. The hand soap, shampoo, and body wash were in box-like dispensers. WiFi was not very strong but the AC was good. There is no pool or gym, and the Continental breakfast was bare bones. However, the price was right, and we were in walking distance of Old Town and the trolley. It suited us.

4/10

Poor

28 Jul 2026

Barbara

When I came to check in, the staff on duty wasn’t very friendly. Very blasé & matter of fact. Not quite what I expect when checking into a hotel.

I was annoyed they charge for parking, but whatever. But also, that parking garage is so tight to get in & out.

I noticed the flooring is in real need of repair, & the AC units attached to each room (from the hallway) were falling apart.

My room was fine. Clean & plenty of towels, linens & space. But the TV is tiny & didn’t work.

Lastly, which I was fairly irritated about. The breakfast that is included is a joke! I know continental breakfast could mean a wide range of things but there wasn’t any protein options available. Items offered were: two cereal options, oatmeal, bread/toast, tiny muffins, waffles, terrible coffee & hot tea. No eggs, no bacon or sausage; just carbs & starch. There wasn’t even fruit offered. Honestly the breakfast was insulting. Also, all the plates, bowls, cups & utensils were disposable, tiny and of the cheapest quality. Which, come to think of it is fairly hypocritical. They had signs all around the room to “conserve energy” & “save the planet” attached to reuse your towels and be mindful of lights being on. For the record, I’m all about being environmentally conscious & responsible. But where’s that same logic when you don’t offer reusable kitchen utensils & plates for your guests at breakfast.

I would not recommend this hotel at all.

10/10

Exceptional

27 Jul 2026

Stacey

It was clean

10/10

Exceptional

26 Jul 2026

Joshua Philip

N/A

10/10

Exceptional

25 Jul 2026

Gopi

The front office person was extra helpful. Without me asking, he searched and provided print out of nearby print shops.

6/10

Pleasant

25 Jul 2026

Evelyn

Staff were courteous and friendly, the facility was clean but some things needed attention. We used the room small refrigerator for some leftovers brought from dinner and our food was frozen the next morning (we reported this to the front desk. Upon arrival we were notified of the $15 daily parking fee. Not outrageous but not transparent info either.
No Kleenex were provided, which is normally a basic staple. They did provide an extra blanket and pillow.

The continental breakfast included waffles made to order, however, the milk for the instant oatmeal or cereal was a gallon of whole milk set aside in a small refrigerator for everyone’s use. They offered packets of coffee or black tea. Personally, I can’t have caffeine so the alternatives were apple or orange juice. No fresh fruit or yogurts. No the best choices for anyone with special dietary constraints.

Next time we’ll call the hotels to verify what is included and other commodities available.

10/10

Exceptional

24 Jul 2026

Stephen

Couldn't ask for a better place to stay. Friendly staff, quiet clean rooms, beautiful location in old town. Just 5-10 min walk from historical museums, walking trails, cafes, restaurants, and the tram station. Whether you want to travel south to the border or up north to the Safari park this is the place to stay especially if you don't plan on driving.

We had an unexpected change in flights, and without hesitation, they went out of their way to juggle things around to ensure we could be accommodated despite it being SDCC weekend, one of the busiest weekends of summer. Amazing experience, and hope to be back soon.

10/10

Exceptional

24 Jul 2026

Sayeeda

Very friendly staff and clean rooms! Extremely close to transit lines which made travel very convenient

4/10

Poor

23 Jul 2026

Vanessa

The owner was a nightmare! Check out is 11 am and we were running behind, we overslept. From the bathroom, I can hear someone bang on the door on 2 separate times and the phone ring. When I was finally able to answer he was yelling about me checking out and why wasn’t I answering the door. I felt like I was being scolded by my parents.

There were insects all over the property’s including the shower where there was a big red spider. The property needs maintenance, it’s rundown. Their “free” breakfast was cereal, toast or muffins and coffee. It felt like I was camping. It was not great.

10/10

Exceptional

22 Jul 2026

Juanita

Everything was great!!!

8/10

Excellent

21 Jul 2026

NESSIE

Good location, walkable to dining and historic old town. parking structure was tight. Found ripped/holes in 2 of our room towels but clean. Reported to staff and was responsive. Overall had a good experience.

Partner

8/10

Excellent

20 Jul 2026

Cheryl

The property was easy to access and included parking. They offered a partial breakfast buffet which was tasty.

10/10

Exceptional

20 Jul 2026

Leslie

As a frequent traveler- I recommend this hotel. Consistently excellent :)

Friends

10/10

Exceptional

19 Jul 2026

Paul

Didn’t mention parking fees.

Family

4/10

Poor

18 Jul 2026

Jasmin

Hotels.com has a VERY misleading picture of the hotel on it.
Breakfast was terrible. Continental consists of having fruit, yogurt, PB on hand. No gluten free options. Coffee was terrible.
Parking garage begged for people to hit cars. Stalls were way too small to fit even sedans. SUV’s and Trucks took up two spots in order to fit.
Sofa bed was terrible and we had to ask for a roll away bed. Thankfully they had one available.
Dirty pillow , for the sofa bed, had food on it was left in a drawer. We couldn’t use the pillow.
The floor was very dirty. Needs to be mopped better or even at all.
Wifi signal was so weak we didn’t even use it most of the time.
Old hotel that smells. Needs renovations.
For $250 a night I would’ve thought we would have a better experience.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Patricia

The room was clean, the parking spots were very small and I was charged $15 for the spot

Family_with_children

2/10

Poor

15 Jul 2026

Fazal

The rooms are sti

4/10

Poor

14 Jul 2026

Eric

Old property with lipstick cosmetics done. Couch was ripped apart and flooring had major scratches all over.

Partner

6/10

Pleasant

13 Jul 2026

Linnea

A bit run down, breakfast was waffles or cereal… no protein options (not even peanut butter), no extra bedding in the room with the sofa bed, but we arrived so late, my son slept in his sweats with no covers.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Marlene

Hey for the price this place was excellent
Thank you easy and fast check in and out
No complains
Thank you again

Family

6/10

Pleasant

11 Jul 2026

Camille

Nice enough location. No pool. Rooms were dated. Breakfast is very poor. Pay $15 per night to park in the garage or park on the street.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Jon

Wasn't to bad for the price. Front desk lady was nice . The surrounding area was ok

Business

10/10

Exceptional

07 Jul 2026

Carlton

Staff was responsive and hotel was nice.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

maria

I loved the balcony room we upgraded to. The room was big and the beds were comfortable.

Family_with_children

8/10

Excellent

05 Jul 2026

Carol

Rooms have Feng Shui vibes. Bright, cheery modern. The staff is the nicest, most helpful. Lobby has 99.9% of the incidentals you may have left at home. The 1-star less is just because if no box of tissues or laundry bag in the room, and breakfast was missing a protein. Generosity and service greatly appreciated.

Family

6/10

Pleasant

01 Jul 2026

Roberto

The breakfast room is the size of a closet with no room to sit down. Your choices are pretty much a waffle or oatmeal. The staff is nice but let let breakfast be the deciding factor. They charge $15.00 for parking which is tight to maneuver if you have a truck or large vehicle.

10/10

Exceptional

01 Jul 2026

Terri R

Always a great stay here! Clean, friendly staff, quiet, nice.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Vivian

Parking was $15 but free street parking. Don't let the exterior fool you, seems the rooms were upgraded. We were able to pay for early checkin and enjoy the suite. Would totally stay there again.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

David

Easy check in and check out. Rooms were clean, did have an elevator. Breakfast offered had waffles and cereal, with toast or bagel, juices and coffee. Pleasant outside seating area. Meet some nice travelers there. Parking is available inside for a fee, it is tight. Street parking is available first come first park. Is walking distance to Old Town. Beds we're comfortable. Tub/shower is available. Plenty of space in the room with fridge and coffee maker. Nice, quiet area. Would stay here again.

Partner

8/10

Excellent

26 Jun 2026

Michael

The building and room were clean and the room looked like it was recently renovated. It was convenient to where I needed to be for 4 days and an easy walk to Old Town for dinner each night. I did not have a car, but walked or took a Lyft anywhere I needed to be. Convenient to grocery and retail stores just over a mile on the other side of the Interstate. Fridge, Microwave and small coffee maker in the room.

The A/C unit was a bit loud, but that's OK as it muffled the sounds of people coming to their room later at night.

I did not partake of the free breakfast and opted to go across the street to the Courtyard Marriott for coffee in the morning. Nothing wrong with what was offered, that's just my preference.

I would stay there again.

Self

6/10

Pleasant

21 Jun 2026

Ruben L

Location is a benefit for this hotel. Room was clean but a little dated. A window was cracked the length of the window. Notified front desk and they were aware of it but not sure when they plan to repair. Place was quiet and the staff was helpful. Continental breakfast has limited options. We stay in San Diego about three times a year and like staying at different places. Looking forward to next stay but pretty sure it will not be at this hotel.

Partner

4/10

Poor

21 Jun 2026

Charlotte

The hotel overall is run-down. The floors in the walkways are uneven because of water damage. The floors in the rooms are chipped and ripped. The beds were nice and the bathroom was nice. The parking garage was low and our truck couldn’t fit (which isn’t their fault) but finding on-street parking was very difficult and the roads are so narrow with parked vehicles that only 1 car could pass at a time. The continental breakfast consisted of a room as big as a closet with juice, tiny mini-muffins (like 5), Frosted Flakes, Cheerios, and 2 waffle machines. Only 3 people could fit in the room at a time. We paid extra for a hotel that offered breakfast and it was incredibly disappointing.

Family_with_children

8/10

Excellent

17 Jun 2026

Anthony

The staff was very attentive and quick to respond to our requests. Very courteous and knowledgeable.
We reserved 3 rooms and all were clean and well maintained.

Family_with_children

8/10

Excellent

15 Jun 2026

Javier

It was good

Partner

10/10

Exceptional

14 Jun 2026

Adella

The blonde lady has a permanent stank face. The Latina lady with an accent was very professional and cordial. Again, blonde lady was short with us and seemed annoyed to have to check us in. She gave monotone and annoyed information.

Family_with_children

8/10

Excellent

13 Jun 2026

Jamey

Good location, friendly and helpful worker, older hotel that needs renovated.

Partner

6/10

Pleasant

12 Jun 2026

Adam

It is an older place and doesn't seem to be the best area. Rooms were cleaned ok. Lad at the desk was very helpful and friendly. Small breakfast choices

Family_with_children

10/10

Exceptional

08 Jun 2026

Margie

Easy to walk to the shops. Cleaning staff was nice. Desk was nice enough, but couldn't really give us any information about old town. Would stay again.

Friends

8/10

Excellent

26 May 2026

Lesly

El cuarto estaba muy limpio , el señor que nos recibió en la mañana muy buena gente , lo único malo es el cuarto de breakfast , no cabe nadie adentro, tienes que hacer fila y tienen muy pocas cosas solo pan y café ,les falta un poco

Family_with_children

8/10

Excellent

24 May 2026

Erica

The rooms were clean & well kept. The cover photo for the hotel is for a park a few miles away, that felt pretty misleading. The breakfast was okay waffles, cold cereal, and toast. The parking garage was pretty tight quarters.

Self

6/10

Pleasant

24 May 2026

Danielle

The hotel is around the corner from Old Town which was a very nice and short walk. Although the freeway is next to the hotel it wasn't too loud. The breakfast was decent. The sheets blankets and towels were not very clean and that was probably my biggest issue. The room has a microwave and refrigerator which is very convenient. The bed linen was minimal and not very comfortable. I would say you get what you pay for.

Friends

10/10

Exceptional

20 May 2026

Debra

Everything was great, but breakfast was a bit meager. The waffles were good and it was a pleasant surprise to have them made for you. Real cream for the coffee would have been nice. Some fruit would have been nice too. Otherwise it was a pleasant stay!

Family

10/10

Exceptional

19 May 2026

Christina

Clean comfortable room. Enjoyed my stay.

Self

10/10

Exceptional

18 May 2026

George

Staff was friendly and very helpful. Room was clean and within walking distance to all Old Town spots.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Laura

El desayuno en realidad no es como tal.pero esta bien.

10/10

Exceptional

10 May 2026

Linda

Good location. Easy walking distance to the Transit Center, all trains, and free San Diego airport shuttle. The property is older, but the staff are wonderful, the room was clean, bed was comfortable, and we enjoyed our brief stay.

Partner

10/10

Exceptional

09 May 2026

Carla

Very good area for visiting the area

10/10

Exceptional

03 May 2026

Veronica

Our stay was peaceful. It is near the freeway but there was no noise at all. Rooms were clean and staff were very nice to talk to. It’s a close walking distance to the beginning of Old Town. Don’t count on that early check-in when it’s busy season. Rooms are descent and clean for families. My sister and I loved our stay.

Family

10/10

Exceptional

02 May 2026

Krysta

Clean, easy to find, close walking to Old town. Will stay again

Partner

2/10

Poor

02 May 2026

Nuruddin

EXTREME NOISE ALL NIGHT LONG!
DIRTY ROOM AND DIRTY HOTEL!
RUDE STAFF (WOMAN)
ABSOLUTELY HORRIBLE AND MOST DISGUSTING HOTEL!

Family

10/10

Exceptional

30 Apr 2026

Ariel

very nice stay, pretty quiet, breakfast and was light but good! always a good stay when we stay here.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

patrick

Yes

Self

10/10

Exceptional

27 Apr 2026

Mario

No comment on the breakfast. Rooms were spacious and clean.

Family_with_children

10/10

Exceptional

24 Apr 2026

Roberto

W

Self

8/10

Excellent

23 Apr 2026

Patricio Noriega

Room was wonderful, clean very nice. However I spent couple nights away, when I came back, the stench of cigarette in bathroom was BAD! No cool if employees did that, we don’t smoke, so will I ever stay there? NO!

10/10

Exceptional

20 Apr 2026

James

N/A

8/10

Excellent

16 Apr 2026

Michael

Good clean quiet place.

Self

6/10

Pleasant

16 Apr 2026

Cynthia

Comfortable, clean beds but thin walls, could hear the people’s children staying above us running around late into the evening making it impossible to sleep

6/10

Pleasant

07 Apr 2026

James

Meh. Cheap hotel in an ok part of town. You get what you pay for.

Self

10/10

Exceptional

06 Apr 2026

Juan

Staff was super friendly and located just short walk to downtown with good restaurants and coffee shop.

8/10

Excellent

05 Apr 2026

Maria

Breakfast was only a waffle, coffee or juice or toast. No fruit or yogurt and the space was extremely small to get breakfast from. Waffle was actually good just disappointed with the very limited options. Staff was all very nice.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Sonja

Great

Family_with_children

10/10

Exceptional

30 Mar 2026

Victoria

All was good

Self

8/10

Excellent

21 Mar 2026

Rachel

Good value. Close to shops.

Self

8/10

Excellent

20 Mar 2026

Diane

This hotel is in a great location. Walking distance to old town, shops and restaurants.

Partner

10/10

Exceptional

16 Mar 2026

Odalis

Clean room and friendly staff. The exit is not the greatest sidewalk to high and scratches under car.

Partner

10/10

Exceptional

16 Mar 2026

Ruth

Staff was great. Room was clean

Partner

8/10

Excellent

15 Mar 2026

Alan

Adequate. Very limited breakfast choices. AC ok.

10/10

Exceptional

14 Mar 2026

Melissa

It was nice to find a great place to stay near Old Town San Diego that was reasonably priced.

Self

10/10

Exceptional

08 Mar 2026

Paula

Clean, big room! Staff very friendly and helpful!!

8/10

Excellent

07 Mar 2026

Joanne

Convenient location close to restaurants and activities. Room was huge and very clean. Friendly staff.

Partner

4/10

Poor

07 Mar 2026

WALTER

The rooms allowed noise and light in through the gaps in the door. Convenient to Old Town but better options nearby. Spend the extra money and stay at another hotel nearby.

Partner

6/10

Pleasant

05 Mar 2026

Paola

Easy check in and check out. All the amenities worked well.

Partner

10/10

Exceptional

05 Mar 2026

Jennifer

The AC was colder in the early AM & that made it hard for me to sleep. As well as a hard stiff bed & it made my back hurt every night! Uncomfortable as it was I kept waking up stiff & difficult to walk around!

Self

10/10

Exceptional

27 Feb 2026

Bobbie

Great location and price. The water was always hot and the towels were thick and soft. The beds were very comfortable and we were allowed a late check out for a small fee.

Partner

10/10

Exceptional

27 Feb 2026

Shane

Great room, great staff, great

4/10

Poor

22 Feb 2026

Tracy

It was old, but appeared clean. Very loud if neighbors left their room. The breakfast was cereal or waffle or toast. The coffee was meh but there was juice

10/10

Exceptional

18 Feb 2026

David

Clean and very spacious room, staff were super nice. Breakfast was very basic but it's free so can't complain. There's plenty of street parking available so you don't have to pay the parking fee

10/10

Exceptional

17 Feb 2026

Diana

Room was nice, big and clean. Great location in Old Town. Not a good breakfast

8/10

Excellent

16 Feb 2026

Daniel

The room and staff were perfect. Would stay there again. Only thing missing was a pool.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Barbara

Room was clean, staff was pleasant.

10/10

Exceptional

13 Feb 2026

Danny

Clean room great customer service

Partner

10/10

Exceptional

12 Feb 2026

Brian

Great Room

Leisure Self

8/10

Excellent

08 Feb 2026

Tai Chun

The breakfast not good

Business

6/10

Pleasant

03 Feb 2026

Penny

Just ok, smelled like old motel smell

Business

10/10

Exceptional

29 Jan 2026

Glenda

Clean room and very quite. The Lady at the desk the night we got there was not friendly or nice. But everything else was great.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

jeaneth

My partner and I enjoyed how clean the room was when we arrived. We also liked how when we left to go out the bed was made and we would have new towels. The break fast was simple yet good and filling such as waffles, toast and coffee. The staff was very helpful and we hope to be back soon.

Leisure Partner

4/10

Poor

11 Jan 2026

April

We were exhausted after our flights were delayed and then missed/canceled. The front desk lady told us there was nothing open in the town. Just to find out they were in partnership with one place that they only wanted you to go to. After finding something to eat, we finally got back to the room to go to sleep and at 4 AM the fire alarm was going off for no apparent reason
The front desk guy told us there was nothing to be concerned about after we evacuated in the freezing cold But it kept chirping and blue lights, flashing, couldn't wait to get out of there.

10/10

Exceptional

10 Jan 2026

Jeffrey

Room and staff was great

Business

8/10

Excellent

02 Jan 2026

Simon

Great staff. Clean and comfortable rooms. Close to major transit station. Only negatives were the small breakfast area and rooms not very soundproof. If weather is nice, you can eat breakfast outside. Very budget friendly also. Overall, would recommend staying here.

Leisure Friends

10/10

Exceptional

02 Jan 2026

Linden

There is plenty of free parking in the neighborhood, the hotel is in a great location and they offer a hot (but basic) breakfast.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

GRAHAM

ROOM WAS LOVELY AND CLEAN, HOWEVER, DESPITE
THE SIZE OF THE ROOM, THERE WAS NOWHERE TO
HANG CLOTHES UP, POOR DESIGN.

THE STAFF WE ENGAGED WITH WERE VERY HELPFUL .

THE ONLY REAL COMPLAINT IS ABOUT THE BREAKFAST BAR, VERY SMALL AND HAD TO SIT ON
THE BALCONY OUTSIDE, JUST AS WELL IT DIDN'T RAIN. ALSO THE RANGE OF BREAKFAST WAS VERY
BASIC.

Leisure Partner

8/10

Excellent

29 Dec 2025

Raul

Clean, good staff, quiet, good location

Leisure Friends

10/10

Exceptional

14 Dec 2025

Lola

Friendly staff and clean rooms

Leisure Friends

10/10

Exceptional

13 Dec 2025

irina

Everything was clean. The room was spacious. Beds were comfy. The only thing could be imporved is breakfast. It was just carbs: waffles, muffins, white bread, cereal. No fruits or protein. Great hotel and location overall.

Friends_and_family Family