Town And Country Resort Hotel

United States , San Diego - CA
San Diego, 500 Hotel Circle North
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

30 Mar 2026

Amy

Great resort for kids. We visited during spring break. They had events for kids, nice slide and pool, dining areas and place to run around.

Family_with_children

4/10

Poor

29 Mar 2026

Edwin

Pool and restaurants are great. Staff was really good

The rooms were not what we expected they leave a lot to desire they are old and run down maybe even some safety concerns.

Family_with_children

10/10

Exceptional

29 Mar 2026

Alma

Perfect for kids

10/10

Exceptional

27 Mar 2026

Francisco

Awesome customer service.

8/10

Excellent

26 Mar 2026

Emily

My only complaint was the line forever other than that it was great! Loved this hotel!

10/10

Exceptional

24 Mar 2026

Francisco

Overall a great experience. The staff was very friendly, and the overall cleanliness of the resort was great. Check-in was smooth as well as checkout. If I had to pick one negative thing about my experience, it was the fact that there was a cheer event that was hosted by the resort. This allowed the people who were attending this event to have access to the bars, the pool, the restaurants. It was overcrowded. I plan to stay here again in the future, but I will definitely be doing my research to see if they are hosting an event like this. Overall great experience, but I’m hoping my next stay here will not be as crowded.

Family_with_children

8/10

Excellent

23 Mar 2026

Olivia

Great restaurant

10/10

Exceptional

23 Mar 2026

Rachel

Retro feel

Family_with_children

10/10

Exceptional

23 Mar 2026

Rachel

Small room, but still nice; could use better air conditioning during warmer days; Overall a nice property.

6/10

Pleasant

23 Mar 2026

Megan

The hotel property itself was great. However, there was an event going on for the cheerleaders competition, which resulted in being understaffed. Consequently, the pool experience was inadequate.

Family_with_children

6/10

Pleasant

23 Mar 2026

Aracely

Pool closes to early also they had an event today and it was really loud music really early in the morning. They have to be considerate that not everybody was attending that event and just wanted to sleep in for a few room service came knocking four hours or almost 3 hours and a half earlier than the checkout and their check-in is at 4 PM. Very inconvenient for people that are driving very far. I just wanna rest overall. The place is OK. I like that. It has a bunch of amenities like if you need a store they have a market in the resort. That’s about it and please ask before if you have to pay for parking because they do that in the last minute very unacceptable and also you have to pay extra for the cleaning crew. My room was completely clean. Overall, staff was wonderful check-in was easy and to check out was also easy. Can’t complain about that. There’s a lot of good stuff about it. There’s the mall and a bunch of shopping centers right across the street. If you would like to take a walk it’s a lovely walk.

8/10

Excellent

22 Mar 2026

Ivan

Yes

6/10

Pleasant

22 Mar 2026

Nadia

Definitely a resort hotel but there tends to be a lot of people which causes overcrowding in the pool and hot tub. Not sure why there's only one hot tub for hotel as big as this hotel is. Nice but don't know if I'd stay again especially with the added resort fee and mandatory paid parking. Definitely could use an adult only area for pool and hot tub. Also their marketplace gets really backed up when it's busy.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Alberto

Elevators are really slow and take forever

Partner

4/10

Poor

22 Mar 2026

Gabriela

Do not waste your money on this \"resort\". Not what the website promises. Got a balcony room only to check in and get to the room and have a beautiful view of A WALL. Contacted guest services and they were not help at all, unwilling to move us room. Why have balconies if you have a wall right in front of it. A warning about it would be nice. Went to lunch to lappers only to wait 45 minutes for our food.
Also parking situation is terrible, they have underground parking with no elevator, you have to walk up the ramp with your bags.
Total disappointment
Don't book here

Partner

10/10

Exceptional

22 Mar 2026

Michael

Great stay

Family_with_children

10/10

Exceptional

22 Mar 2026

Matthew Barry

Great location, resort feel

Family_with_children

10/10

Exceptional

17 Mar 2026

Dave

The cutest hotel ever! Everyone was nice and it was super clean

Business

10/10

Exceptional

16 Mar 2026

Vanessa

Love this hotel ! Always a good experience !

Friends

10/10

Exceptional

15 Mar 2026

Orlando

Rooms where clean hotel was excellent

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Catherine

Clean room, tiny bathroom though, not the greatest layout with buildings located far away from main entrance. with parking and resort fees more than 350$ per night, it’s not worth it

10/10

Exceptional

04 Mar 2026

Kristi

Family friendly resort. Clean room. Would book here again

6/10

Pleasant

02 Mar 2026

Waniya

I recently stayed at this hotel and had a mixed experience. The staff were truly nice and everyone I interacted with was friendly, welcoming, and very helpful. They went out of their way to answer questions and make sure we had what we needed. The amenities were also a nice touch and added to the overall appeal of the property.

That said, there were a few issues that made my stay less comfortable than I’d hoped. While the room was semi-clean, it could definitely use more attention to detail. The rooms don’t seem to be well insulated, and unfortunately, I was placed below the gym, which made it very difficult to sleep due to noise. Housekeeping was also quite loud in the hallways early in the morning.

Additionally, the pool in the tower area appeared dirty and didn’t seem to be properly cleaned during my visit, which was disappointing.

Overall, the staff and amenities were strong positives, but improvements in cleanliness, noise control, and pool maintenance would make a big difference in the guest experience.

Business Self

10/10

Exceptional

27 Feb 2026

Natalya

The location, swimming pool, hotel itself, cafe and restaurants were amazing.
Great stay. Shopping and publick transportation close by.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Amanda

Amenities

Family_with_children

10/10

Exceptional

23 Feb 2026

Hannah

Handed out lollipops at the front desk so cute

Partner

10/10

Exceptional

21 Feb 2026

Carl

Staff was awesome, there was a reptile show, and we had a great time at the valentines dinner.

Partner

10/10

Exceptional

21 Feb 2026

Donna

Staff was amazing atmosphere was even better. Restaurants had great food definitely will come back and definitely recommend.

Family_with_children

10/10

Exceptional

20 Feb 2026

Kristina

Excellent customer service

10/10

Exceptional

18 Feb 2026

Jayd

Loved our room, only stayed here one night but couldn’t have asked for a better stay.

8/10

Excellent

18 Feb 2026

Hector

Room was clean.

Family_with_children

10/10

Exceptional

18 Feb 2026

Olivia

Clean room, great pools, and service

8/10

Excellent

16 Feb 2026

Pamela

Clean room, nice staff. However the room was very noisy - some sort of equipment outside (HVAC?) and the sliding door whistled, plus the hot & cold controls were reversed on the sink faucet handles and not marked. That could be dangerous.

Business Self

6/10

Pleasant

16 Feb 2026

Joel

Exhaust fan in the room was broken and there was spiderwebs underneath the desk and next to the slider. Staff was friendly. Pools will corrode jewelry so take them off before you go for a swim.

10/10

Exceptional

15 Feb 2026

DEETTE

Very very impressed with The Town and Country overall! From checking in the room, dinner at the Arlo, the pool experience, and the location!! Couldn’t ask for a better hotel!

Leisure Family

4/10

Poor

15 Feb 2026

Sina

The room was very dirty and clearly not cleaned properly before our arrival. The furniture and overall condition felt old and poorly maintained. There was also a lot of noise, which made it hard to rest.

Check-in was extremely slow — we waited about 40 minutes in line, which was very frustrating after a long day.

Overall, it was a very disappointing experience and did not meet expectations.

6/10

Pleasant

14 Feb 2026

Brian

The grounds were Amarizing and the staff was equally so. The rooms themselves were decent but the squealing from the water pipes was horrendous. It kept me up during the night with random moments of loud squealing.

The “quirky” mention of weed on the room key cards and all over the walls was distasteful as well. There are kids that stay there and that’s a terrible example to set.

Business Self

10/10

Exceptional

13 Feb 2026

Noeun

Room and layout of hotel

10/10

Exceptional

13 Feb 2026

Shaun

Thanks

10/10

Exceptional

13 Feb 2026

Sabrina

Easy check in. Clean room. Comfy bed. Nice area. Easy walk to mall. On site food isn’t my fav but there are plenty of choices.

Business

2/10

Poor

12 Feb 2026

Anais

The room, amenities and the way they made ke qalk all the way to the entrance to pick up my food or anything I need it when I was almost at the end of the last tower

Leisure Family

10/10

Exceptional

11 Feb 2026

Alberto

Great room

10/10

Exceptional

09 Feb 2026

Monique

The room was spacious, clean, upgraded and comfortable. The property was large but very well kept with a lot of amenities.

Business

10/10

Exceptional

09 Feb 2026

George

Staff was great, rooms are dated but cozy. Entire property except the Lobby shows signs of excessive wear and tear. That said it felt safe and was very enjoyable.

Business

4/10

Poor

09 Feb 2026

Earl

Rooms were old, small, dated and super expensive with the \"addtiinal fees\".

Business

10/10

Exceptional

07 Feb 2026

Neyhoney

Our room was spotless, bed are comfortable. I love the bonfire in the common area. The staff are friendly and attentive.

8/10

Excellent

04 Feb 2026

Michael

Pool & bat

2/10

Poor

31 Jan 2026

Bethany

Over 30 minutes to check in. No parking or luggage support. Room was very small and sub par. When asking front desk staff politely if there was valet or luggage cart, front desk staff laughed and said “we’re not fancy like that.” Even cheap hotels usually have a luggage cart. 1/3 mile hike to the building with our room. They charged us extra even though it was noted we paid through hotels.com and did not use any amenities. No food after 10pm and no door dash permitted. Over the 2nd worst hotel experience I’ve ever had. I’m not one to usually complain. I will not stay there again

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Michael

Staff and amenities

Business Self

10/10

Exceptional

25 Jan 2026

Jacquelin

Staff were pleasant and helpful.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Odhiambo

6/10

Pleasant

15 Jan 2026

Brian

Check in was difficult, food really overpriced

Leisure Family

10/10

Exceptional

08 Jan 2026

Laura

Great everything!!!

Business

4/10

Poor

07 Jan 2026

Katy

They now charge $38 for parking and $30 “resort fee”. They no longer give specials to Expedia Gold members. The waterslide and restaurants were closed so not sure what the “resort fee” pays for. We have been coming her for years. This was a sad and disappointing stay.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Angela

N/A

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Robert

The room had a weird odor and the bed was uncomfortable.

Partner

10/10

Exceptional

17 Dec 2025

Zachary

Awesome

10/10

Exceptional

16 Dec 2025

Aryana

Great Resort, the staff were nice

Business Self

10/10

Exceptional

15 Dec 2025

April

This is a beautiful resort and the people who work there are so diligent and attentive and kind. We love the hotel. The rooms are cute and the retro decor is so much fun. we will be back for sure.

Business

4/10

Poor

12 Dec 2025

Takish

Lots of noises that didn’t allow us to sleep two nights. Front desk were nice and they waived car parking fees.

Business Family

6/10

Pleasant

10 Dec 2025

Barbara

The bed was not comfortable. Was charged a resort fee for a senior citizen. I didn't feel this was right and would appreciate a refund. I wasn't aware a breakfast was available.

Leisure Family

10/10

Exceptional

09 Dec 2025

Judy

Decorated beautifully for the holidays. Loved all the outdoor sitting areas.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Angela

We arrived late and checked out early and thus did not have an opportunity to explore the amenities and property. Based on the room and customer service, we rated a 5. Wonderful customer service! From what we saw, the facility is aging but seems to be well taken care of. Our room was great, but we did not get our booked room due to plumbing maintenance. Will stay again!

Leisure

8/10

Excellent

08 Dec 2025

Gail

Clean room, friendly staff.

10/10

Exceptional

07 Dec 2025

Daniel

Room was very clean. The resort is beautiful. What’s really cool is you can park and never need to leave the property if you do t want too. The ARLO restaurant had great food. There a convenient market for snacks and food and also they do room service. Great place to stay. I’d definitely visit them again.

Leisure

10/10

Exceptional

07 Dec 2025

Krystal

Clean room. 60/70s vibe and decor.. Nice area.

Leisure Partner

4/10

Poor

06 Dec 2025

Crystina

The Marco Polo room was in a creepy motel-style building. Room furnishings were nice but there was a spider web that wasn't dusted off in the room that could be seen directly under the room light and bugs (an ant and an earwig) in the bathroom. They're not harmful but still NOT what want to see when you come out of the shower.

Business Self

10/10

Exceptional

04 Dec 2025

May

Hotel amenities and room space. Elevator needs improvement and cleaning service. Would definitely stay there again and again

Leisure Family

10/10

Exceptional

28 Nov 2025

Cristina

snazzy room for the win...clean spacious, great view

Leisure Self

10/10

Exceptional

26 Nov 2025

Mark

Loved the room! Loved the grounds! Loved the staff.

Leisure Partner

4/10

Poor

18 Nov 2025

megan

Construction noise, small rooms, not great

Leisure Family_with_children

10/10

Exceptional

14 Nov 2025

Antoinette

Great amenities

10/10

Exceptional

12 Nov 2025

Dennis

Room was great and resort very convenient for the conference I attended.

8/10

Excellent

12 Nov 2025

Midori

They did not have the firepit room

10/10

Exceptional

09 Nov 2025

Isabella

Great

Leisure Partner

2/10

Poor

06 Nov 2025

Thais

Front desk clerk was very rude upon check in. Half of our floor are under construction and no information about it. Strong smell of dust in the room.

Business_and_leisure Friends

10/10

Exceptional

06 Nov 2025

Dania

Stay was amazing.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Karla Stephanie

Beautiful property / view.. wish I could say the same about the rooms.. because of the rooms and elevators I will not be staying here again.

2/10

Poor

02 Nov 2025

Mariecris

I did not get the room that I specifically reserved and paid for. The room is way too small than what I reserved. The shower water pressure sucks big time. There were too many bugs in the room. The room stinks so bad. The staff at the front desk was super rude to me when I checked in. Just overall experience was very bad. I will not stay here again. Being a resort mind you we thought that the water slide is open a bit late. But closes at 5PM.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Jasmine

10/10

Exceptional

02 Nov 2025

Leslie

Great place for family

10/10

Exceptional

30 Oct 2025

Leslie

Great family hotel

10/10

Exceptional

27 Oct 2025

Tony

We love it here at Town and Country. We come atleast once a year. Rooms are always very clean. The kids love the pools especially the water slide and entertainment they offer. We love the accessibility of the coffee shop and restaurants near by. As well as the shopping center right behind the resort.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Andrea

Enjoyed the pool and the facility was beautiful. Room was nice too

Leisure Partner

10/10

Exceptional

23 Oct 2025

Cristian

Be back soon

10/10

Exceptional

20 Oct 2025

Joe

We were pleasantly surprised at the comfort and ease.

Leisure Friends

6/10

Pleasant

20 Oct 2025

Kelley

Room and hotel were very nice. The room we had has been recently renovated. The hotel accommodates large groups for conferences. This caused the check in process to be painful. We were in line for over 45 minutes.

Partner

10/10

Exceptional

20 Oct 2025

ThuThao

we enjoyed our mini getaway!! kids love the pool and the water slide. will definitely stay again when in SD

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Kenneth

Clean and cute enough

10/10

Exceptional

19 Oct 2025

Diana

Clean rooms, staff is finally, and location is convenient.

8/10

Excellent

18 Oct 2025

Cynthia

Lobby, outdoor spaces including activities available were good. Plenty of fire places and seats to lounge in outside in the main courtyard. We were assigned a VIP room but the hotel placed us in the furthest, oldest building from the main lobby with a very small pool area. Also if you happen to go during an onsite convention, beware there may be groups of unattended teenagers/college students who like to yell throughout the night into the wee hours of the morning. Did not sleep well!

Leisure Family_with_children

6/10

Pleasant

18 Oct 2025

Natalie

Beautiful property by parking is limited and housekeeping never came.

Family_with_children

10/10

Exceptional

18 Oct 2025

Jennifer

Good

10/10

Exceptional

16 Oct 2025

Tenika

Very family oriented we had some neighbors who were there to party however that’s not the hotel‘s fault. The hotel itself was magnificent. Very well. Kept grounds plenty to do, especially for children. I love the fire pits and the fact that you get to buy s’mores packages.

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

D'Anne

Clean rooms. Family friendly

10/10

Exceptional

14 Oct 2025

Sergio

Its very enjoyable resort like feeling

Leisure Family

10/10

Exceptional

14 Oct 2025

Jacqueline

Rooms were quite, but cleaning was not up to standard upon arrival.

Business

4/10

Poor

13 Oct 2025

Ilda

I would like to start by saying this be careful what you sign and initial at check in when I got there the young lady at the front offered me free parking for our stay as it was our first time there I thought it was really nice I initialed and signed check in papers but at the time of check out they had added $70 parking fees when I asked they sent me a picture of what I had signed at check in and they just wrote down $30 each day on something I had initial that did not had that to begin with I was pretty upset I hate getting mislead, then one night we order food and my sons pbj sandwich had mold we noticed after he already ate half when I called I was promised a full refund for my order my son had an upset stomach the rest of the trip which was a bummer, I asked about the refund 3 times and they kept promising a manager would call me no one ever did and a refund was not issued that’s poor customer service they shouldn’t one promise something then turn around and charge you for it and two when something goes as bad as mold in your food a manager should immediately contact you not having you ask around for a refund or be looking for management those were my downs for this trip!!!

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Chloe

Loved our room and the pool and restaurants on property! We had a wonderful weekend

10/10

Exceptional

12 Oct 2025

Theban

Excellent venue options. Great food.. a little pricey but normal for California. Definitely recommend

Business