Town And Country Resort Hotel

United States , San Diego - CA
San Diego, 500 Hotel Circle North
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100 reviews shown

10/10

Exceptional

26 Jun 2026

Nkeruwem

Nice resort walk to mall or trolley was convenient. Most outdoor activities including pool was for younger age kids. Pool is quite shallow,
Gym was nice and large.
Restaurant bars was convenient

Family_with_children

10/10

Exceptional

25 Jun 2026

Barbara

The rooms were clean and had good amenities. The grounds were well maintained and there were several restaurants on site. We had a wonderful time.

2/10

Poor

25 Jun 2026

Luke

It took over an hour to check in, nothing broken, just an inefficient system with less than attentive staff. Will not be returning.

Partner

4/10

Poor

25 Jun 2026

Isaac Rene

Rooms are outdated.

Family_with_children

4/10

Poor

25 Jun 2026

Nazneen

90 minutes just to check in on a non holiday weekend…

Family_with_children

8/10

Excellent

25 Jun 2026

Diane Elizabeth

This was a surprisingly adorable location. I didn't delve too deep into the pictures when I made the reservation, this has a quint 50s vibe going on. The grounds were immaculate, staff was very friendly. We had a small issue with the bathroom but it was rectified as soon as it was mentioned to the front desk. The coffee shop can get a little busy in the mornings and there are no vending machines available, other than that there are zero complaints!

Friends

6/10

Pleasant

24 Jun 2026

Kelly

Room is out dated, bathroom door , floor is old, need refresh the looks to feel more fresh trendy looks, location is convenient but overall is average hotel
Resort fee should it be charged for customers who don’t use it

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Hugo

Housekeeping staff was amazing room was spotless. Every person we ran into was friendly and helpful.

Family_with_children

10/10

Exceptional

23 Jun 2026

JOEL

Very friendly staff going out of their way to help

Partner

10/10

Exceptional

22 Jun 2026

Maria

Jessica Escarcia was amazing! She has a lovely personality and greeted us so nicely when we checked-in. Thank you, Jessica!!!

Partner

4/10

Poor

22 Jun 2026

Claudia

When we arrived at our room, the door was stiff and difficult to open, requiring considerable force to close properly. Afterward, my kids checked the bathroom and found trash in the bin. I called the front desk, but they told me they couldn't help since it was full. I felt pretty disappointed, especially since I had high expectations for this hotel. I believed it would be a great experience, but I ended up quite let down. The room wasn't as comfortable as I anticipated, and I even noticed it was somewhat dirty. Overall, it just wasn't our day. I don't remember exactly which part of the hotel our room was in, but I understand mishaps happen. I might give it another try in a different section of the hotel to see if there’s a difference. But overall, that day was simply disappointing for us.

Family_with_children

10/10

Exceptional

21 Jun 2026

Mark

Very nice location! Lots of amenities for kids and family friendly with multiple pools (water slide) and kids activities throughout the day with a couple restaurants, coffee shop, ice cream, etc. very fun time!

Family_with_children

8/10

Excellent

21 Jun 2026

Rebecca

Our room was lovely. Some of the staff did not know where the rooms were located. And a 12 o'clock check out is now appropriate.

Family_with_children

10/10

Exceptional

21 Jun 2026

Heather

Kelly, the bartender at Arlo bar, was absolutely amazing. It was very understaffed she was just a bartender, and she turned into our waitress truly appreciate Kelly. Mike at the monkey bar was very attentive kind and took great care of us. Appreciate him.

Friends

8/10

Excellent

20 Jun 2026

ERIKA

Great beautiful hotel super kid and family friendly and the slide and pool super cool! The check in time was long but I think the World Cup and Father's Day weekend hope it's not this Long every time took us 1.5 hours to check in!

Family_with_children

2/10

Poor

20 Jun 2026

William

Took an hour to check in. Once we’re in our room, we couldn’t sleep because there was a sand volleyball court right outside our door, literally and kids and people playing on it super late at night. Absolute joke the room seemed like it was 50 years old and needed to be renovated.
They charge you for parking then you need to scan your room key to get out of the parking garage. The room key wouldn’t work to let me out so I have to use my credit card. It was charged additional $72 for exiting the garage and I am still fighting with them to get that refunded. Overall this place is terrible. Rooms are old super busy and loud.

6/10

Pleasant

20 Jun 2026

Celina

Check in and parking were a nightmare. Stood in line for about 40 minutes to check in, traffic around the registration area was an absolute zoo. The lobby stayed full with a huge line for check in well into the later evening.

Pool is full of kids...I understand it's a family resort, but the other Regency Pool doesn't have a spa, so you have to deal with the partying crowd and lots of children squealing and splashing if you want to sit in the hot tub. They have kid's movies in the pool from 8-10pm so no real opportunity for an adults only, quieter swim in the evening either. We skipped swimming all together. I think they showed have adults only hours or add a spa to the smaller pool area.

The rooms were nice, spacious...the resort is huge, it's just not what we expected. Thought it was going to be more of an upscale Town & Country vibe...but it's giving more Disney World resort centered around families with little kids, and 20 somethings looking to cram into 1 room and party.

Partner

6/10

Pleasant

19 Jun 2026

Freddy

The room felt like a tiny ghetto apartment. If you wanna enjoy the resort just get a pass cause staying there definitely is not worth it

Family_with_children

10/10

Exceptional

18 Jun 2026

Marilyn

Great stay!

Family

10/10

Exceptional

16 Jun 2026

Alejandro

Never get discouraged by other peoples reviews, we chose Town and Country for the aesthetics, proximity and to be honest the slide since our little one was uber excited for this trip. We traveled to San Diego for a graduation and made a mini vacay out of it, Lego Land followed by our stay at this resort. Everything from check in to check out was flawless. Only regret is we didn’t get to the bar until last call and we instantly regretted it since the tequila sunrises’ we ordered were exceptional. The facility is well maintained, staff is ever so helpful and our little one spent all day Saturday in the heated pool. The coffee at the Market was perfect and pastries were a good send off as we departed. We will definitely be returning here next time we come down to San Diego.

Family_with_children

10/10

Exceptional

16 Jun 2026

Dominique

Awesome resort I can’t wait to go back!

Family_with_children

8/10

Excellent

16 Jun 2026

Evelyn

The pool slide is fun for the children, the restaurants provided good food and service. The rooms were clean enough but the buildings are very old and musty. It looks cute and fresh on the website, but it's like putting lipstick on a pig, they really need to upgrade not just the façade and furnishings but the infrastructures, better ventilation, better air conditioning, redo the windows and doors. Find a way to rid the rooms of old building musty smells

Family_with_children

10/10

Exceptional

16 Jun 2026

Jose

Slide was great

Family_with_children

8/10

Excellent

15 Jun 2026

Ana

Fun resort style hotel with music playing at pool. Nic bar at lobby with indoor/outdoor seating. Pool is nice but it is way too small for such a large hotel. The pool was definitely past any legal capacity, no chairs inside so we were not able to use it. Rooms are ok, but there were lots of spider webs in corners - needed some cleaning. there was clothes hanging all over the rails outside. Walls in rooms are so thin, people walking outside sounded like they were in your room, you could hear every word. There is also an additional resort fee we had to pay even though we were not able to use the pool due to overcrowding. We only stayed one night.

Family

10/10

Exceptional

15 Jun 2026

Anneliese

Very clean property with nice restaurant options

Partner

10/10

Exceptional

15 Jun 2026

Juan

All views and property was excellent

Family_with_children

10/10

Exceptional

14 Jun 2026

Alysha

Great place to bring the kids or your ball team!

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Corinne

The pool was fun, our kids enjoyed the slide. We stayed in the Regency tower and our room was okay, except the sheets on one bed smelled like pee. The bottles in the shower with soap and shampoo were all completely empty though.
The food and drinks were good and the front desk was very nice.

Family_with_children

8/10

Excellent

14 Jun 2026

Sung

I absolutely loved the staff, the check-in process and the many restaurants/bars they had. Our room was great too except low water pressure. But still great. It was a little “busy” for me with all the little kids running around and a bit noisy though. They weren’t kidding when it said family friendly. Otherwise I would have given it 5 stars.

Family

10/10

Exceptional

13 Jun 2026

Terina

Staff was great

Family_with_children

10/10

Exceptional

13 Jun 2026

Silvia

Rooms are great and the pool and service were amazing. It’s the best place I’ve stayed in SD.

Family

10/10

Exceptional

12 Jun 2026

christian

Excellent resorts

2/10

Poor

12 Jun 2026

Christopher

Cockroaches were a nice touch, glad they charge a cleaning fee

Family_with_children

6/10

Pleasant

12 Jun 2026

Jonathan

It was fine

Family_with_children

10/10

Exceptional

11 Jun 2026

Andrea

Fun hotel, kids loved the pool and movie night.

Family_with_children

10/10

Exceptional

10 Jun 2026

Tiffany

Great property with easy to reach staff (via text) good places to eat as well.

Family_with_children

8/10

Excellent

10 Jun 2026

Nicole

For the price and location and pool area and restaurants this place was perfect…there was just two things that really upset me. The first being that there was major construction going on right next to our room. If we had been warned about that I would have just chosen a different room in one of the other towers. The next thing is, I’m a solo mom traveler and I didn’t see a single luggage cart and the parking lot is far from the rooms so I had to make several trips.

Family_with_children

10/10

Exceptional

09 Jun 2026

Kevin

Great location

Business

8/10

Excellent

08 Jun 2026

Blanca

More family friendly

Partner

10/10

Exceptional

08 Jun 2026

Sharice

The only issue I found was you had to pay 50.00 per day for a microwave. Parking was limited, and the children were running wild around the property and banging on the doors of the residents.

Partner

10/10

Exceptional

08 Jun 2026

Monica Isabel

Super clean and a fun resort

Family_with_children

4/10

Poor

07 Jun 2026

marcy

Perfect place to stay coming to San Diego to stay , was not expecting to pay for parking .

Family_with_children

10/10

Exceptional

07 Jun 2026

Maria

Everything was amazing would stay here again

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Alexis

Went to Padre game hopped on Trolley! Quick and Easy!

Friends

10/10

Exceptional

06 Jun 2026

Garland and Michelle

Front desk was great! Especially guy name ET! He explained how to find our room, where to park, and the amenities with such good detail, I was confident we could find everything with out any issues. Good job ET!

Partner

10/10

Exceptional

06 Jun 2026

Norberto

There was plenty todo with the family. Will for sure be back

Family_with_children

10/10

Exceptional

03 Jun 2026

Juan

A++++

Family_with_children

10/10

Exceptional

02 Jun 2026

Carlos

Great service. Awesome place.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

patsy

Everything!!!!

4/10

Poor

01 Jun 2026

Gerald

Rooms are clean and well maintained. I would never want a room next to the pool again. When we went to breakfast at 10 am we were asked if we had a reservation, and were the ONLY customers in the place. We didn't want another $45 breakfast at 10 and wanted to buy a quick breakfast Monday and went to your market where bananas are $3.50 each.. CRAZY

Partner

10/10

Exceptional

01 Jun 2026

ALBERTO

Great family hotel.kids loved the slide.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Perphelia

My granddaughter really enjoyed it, there were many other kids there that she played with. The pool was over packed, not sure if it a day thing or conference. They had food there to order/patio, coffee, drinks, or just hang out. Our room was good, loved the theme.

8/10

Excellent

31 May 2026

Sergio

It’s really nice huge resort & it’s great if u have kids

Partner

10/10

Exceptional

31 May 2026

Monica Gabriela

Everything kids friendly

Friends_and_family Family

6/10

Pleasant

31 May 2026

Cynthia

Low water pressure in the bathrooms and the toilet clogged.

10/10

Exceptional

31 May 2026

Maribel

Beautiful place great for kids and adults and all the food was DELICIOUS

Friends

10/10

Exceptional

31 May 2026

Renolda

Great place that has literally everything from the hotel stay to all the available amenities!

Family_with_children

10/10

Exceptional

31 May 2026

Steve

Amazing stay. Perfect for families with kids. We will be coming back!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Shannon

Very nice place to stay with easy access to freeways, food and shopping. The hotel was very nice!

2/10

Poor

30 May 2026

vanessa

First off, this is my favorite property. I stayed here last year and completely fell in love with the view. So when my fiancé asked what I wanted to do for our anniversary, I said I wanted to come back here. We drove 12 hours for this trip specifically because of how much I loved this place.

When I checked in, the lady at the front desk was very kind. I told her it was our anniversary and she gave us a $50 food credit. We checked in a little early, and I explained that the main reason I came back was for the view. She told me the rooms I wanted were not clean yet, but she offered another room in a different tower with a pool view. It was not what I expected.

After getting to the room, the view was not what I expected, so I called the front desk and spoke with a man named Jason. Unfortunately, the entire interaction went downhill from there.

Jason was rude, condescending, and argumentative from the moment he got on the phone. He repeatedly told me that because I booked through a third party, I “got exactly what I booked” and basically implied it was my fault for “trying to save money” instead of booking directly through the hotel. Instead of trying to help, he argued with me the entire conversation.

I explained that I drove 12 hours specifically for the view and simply asked if we could be transferred to the room type I originally wanted. He told me it would cost an additional $60. I explained that the front desk agent had already mentioned moving us at no charge.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Stephanie

Great place to take a family and chill! The rooms are spacious, and the pool area is lively!

4/10

Poor

29 May 2026

Megan

It definitely is a family hotel! Complete with allllll the kids that do not have parental control/supervision.
We stayed Memorial Day weekend, was “controlled” until it was nighttime and apparently many adults just didn’t want to parent anymore? Idk but there were many fights, throwing glass off the balconies (ALOT), and police called.
Idk how “family friendly” that is but I definitely won’t be coming back due to that fact. We don’t do that in my family. I saw kids just tearing apart signs.
Anyways, the pool opens at 7AM, there was not ONE single worker in there Monday morning (Memorial Day) to clean the pool until 7:20 and even that he was only picking up towels. It wasn’t til 10:20am that all the old food(that the birds didn’t get to), to go boxes, towels, and just literal trash was all picked up. INSANE
I have never stayed at a hotel that didn’t start cleaning at 7am.
Do better, control better, clean better.

Family_with_children

8/10

Excellent

27 May 2026

Delaney

Overall our stay was great. It is an older hotel/resort that is more newly renovated. Our room was very nice, spacious, and had a great balcony that overlooked the pool. Lots of things nearby in walking distance which was a plus. The on-site restaurant (Lapper) was delicious as well.
The only down side was the condition of the pool area. There was food/drink/trash left lying everywhere in the pool and hot tub area. Some that even fell into the hot tub. Lots of unsupervised kids in the hot tub. It was Memorial Day, however I did not see staff picking up any of the trash. Seagulls got into the left out food as well, causing them to swarm the pool.
Overall I really liked our stay here, but the pool/hot tub situation took away a star for me.

Partner

10/10

Exceptional

26 May 2026

Ramon Benjamin

Clean room

Family_with_children

10/10

Exceptional

26 May 2026

Regan

Staff were great! Huge property!

Family_with_children

4/10

Poor

26 May 2026

Erin

If you want to stay at an overpriced MOTEL, this is your place. On top of what you pay, how does a $68/day bill sound for parking and a discretionary fee?

The rooms suck, beds are terrible. The bathroom was very small.

Family_with_children

8/10

Excellent

26 May 2026

YVETTE

The atmosphere was pleasant

Family_with_children

8/10

Excellent

25 May 2026

Carly

The staff is fantastic. Just lovely people who work there! From the front desk to the Market- great staff! The property is older and could use a refresh. Our room was clean but old. The bathroom definitely needs makeover

Family_with_children

8/10

Excellent

24 May 2026

Diane

We enjoyed our stay at Town and Country Resort. They have a lot of activities for kids that my children loved. Service was a little slow when we were waiting for food and drinks at the pool but it was Memorial Day weekend so all things considered it wasn’t too bad. Easy checking in and checking out. Would definitely come stay here again.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Lisa

Resort was peaceful and clean. Good food at Arlo. Wonderful service.

Friends

4/10

Poor

18 May 2026

Matthew

Hotels.com was AWFUL
Hotel staff helped fix what they messed up.
The rooms were SMALL the bathrooms even smaller

Friends_and_family Family

6/10

Pleasant

18 May 2026

Phil

The amenities are a shock when you walk through the front door…..wow factor

Thousands of 6 to 15 year-old girls and their moms and costume suitcase pushing dads descended on the property for a dance convention. Apparently the fifth one in 2026. Girls turning cartwheels on the lawn, 25 10 -year-olds in the hot tub and the wait for the elevator to the rooms was awful.

We ended up walking multiple times up and down for the fifth floor room. Certainly not what I had planned on spending $450 a night for.

Before booking, call the hotel and see if there’s another on-site convention because you’ll want to book a different hotel if there is…….

The amenities are nice, but can’t withstand all of those people all on the same schedule.

The DJ is way too loud and way too close to the monkey bar that you can’t even have a conversation. The staff at the monkey bar are slow.

Had to return to the front desk multiple times because they didn’t activate all of the room keys they gave us and they didn’t give us parking access on the keys.

The rooms are a standard hotel room. Small and old if you are in the towers. Ours did not have a balcony and was the furthest walk from the main pool.

There are dozens of service charges and taxes added to the bill for San Diego County and the hotel.

I just cannot recommend this place for adults looking for a nice getaway.

Family

4/10

Poor

18 May 2026

randol

this property was unable to accommodate the large dance convention, with thousands of kids and parents as well as other guests. Trying to get service of any kind was a legitimate problem. Not worth it. Food was very expensive and the service was horrible.

Family_with_children

6/10

Pleasant

17 May 2026

Leonardo

Pool is nice.
The main door to the room was hard to open and close.

Family_with_children

2/10

Poor

17 May 2026

Silvy

Think twice before booking for this place!
Staff rude and not helpful.
They all need training on hospitality
Place was somewhat clean;
Good luck in getting great service when you go to any of their dining facilities
Talk about rude waiters thank you
Only restaurant was wonderful and helpful and staff was amazing. Was the restaurant by the pool-Lapper
Worst dining Arlo- they have no idea how to treat people

Family_with_children

8/10

Excellent

12 May 2026

Amber

Weve been to this resort twice now, we do enjoy it. The restaurants are a little pricey but thats to be expected at a resort, there is a mall behind the resort in walking distance with some good options for food to!. My kids love the pool area & with the waterslide it is a fun extra & the lawn games/activities they do is great! The rooms feel a little small but decently clean , the beds/pillows are comfy, my only real absolute worst thing I hate about the rooms is their shower set up in the bathroom it does not have a closing door or curtain its only half covered by glass & then open so especially with kids the entire bathroom floor just gets absolutely soaked & it is just so gross to have a soaking wet bathroom floor, I kept requesting extra towels to keep putting all over the floor/wiping up the floor. Its just an ick bad design in my opinion. The staff is very nice & helpful.

Family_with_children

10/10

Exceptional

11 May 2026

Dorian

Fun place to stay!

Self

6/10

Pleasant

10 May 2026

Elizabeth

The room was clean. The set up.of the shower is very inconvenient. It was a last minute stay. I was expecting it to be more since it's a resort. I wouldn't stay there again.

Family_with_children

10/10

Exceptional

10 May 2026

Juan

Property to big parking space to far away

10/10

Exceptional

09 May 2026

Kayla

We had a wonderful stay at this property for a dance competition weekend. Everyone on staff was amazing, friendly, and helpful. The property was clean and beautiful. We would definitely stay here again.

Family_with_children

10/10

Exceptional

07 May 2026

ROB

Great place and friendly staff.

Self

6/10

Pleasant

05 May 2026

Lola

Room missing a chair
Handle on Toilet upside
Outlet did not work, could not charge
Too many events at once, made it difficult to get food or coffee

10/10

Exceptional

03 May 2026

Sarah

Always an amazing time for the kids!

Friends

8/10

Excellent

03 May 2026

Leah

Great location, rooms are comfortable and clean. The bed is awesome. Shower is great, too. Awesome water pressure and got hot immediately. There is no hair dryer! Make sure to bring yours if you use one. Plenty of space and plugs. Balcony was lovely, too. It can get loud though if there are a lot of kids in the pool. I didn’t use the pool, but it’s big! Really nice hotel. Would totally stay again.

Self

10/10

Exceptional

02 May 2026

Marbel

Clean rooms. Staff really help full

Family_with_children

10/10

Exceptional

28 Apr 2026

Ryan

Awesome property. Awesome staff. ET at the front desk is great! Thanks so much for having us!!

Business Family_with_children

10/10

Exceptional

27 Apr 2026

Elaine

Such a nice little spot to getaway. So convenient with all the restaurants near or on the property. Great place

10/10

Exceptional

26 Apr 2026

Sean

Pool was just what we were looking for

4/10

Poor

24 Apr 2026

There were no drinking glasses in the room; when I asked the room service attendant, she didn't understand English.

Partner

10/10

Exceptional

24 Apr 2026

Nanette

Everything was wonderful. Pet friendly. Great food and drinks . The staff is excellent.

Partner

10/10

Exceptional

22 Apr 2026

Darcy

A tv in the lobby area would be great for those that don’t want to disturb their significant others week am I a. Shared room. Lobby coffee service super helpful for elderly.

10/10

Exceptional

20 Apr 2026

Christopher

One of the best hotels I’ve ever stayed at. Reminds me of a resort

4/10

Poor

20 Apr 2026

Melanie

Would not stay again. Good for families perhaps.
Room was poor quality.

Self

6/10

Pleasant

19 Apr 2026

Amy

Most of the staff were really nice, and the text feature to get help and support is great! We enjoyed the pools and overall feel of the hotel, but the hallways are outdoors and sound echoes a bit. We had loud people above us who were up very late at night, so we had to contact the front desk two nights in a row. There was also an issue with our bathroom door, which didn't close all the way.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Olga

It was an amazing experience

4/10

Poor

18 Apr 2026

michelle

10/10

Exceptional

17 Apr 2026

Jonathan

Loved it

Family_with_children

10/10

Exceptional

16 Apr 2026

Tannya

My family and I had such a beautiful Easter weekend—it was truly a vibe ✨

The pool was so much fun, the staff was incredibly accommodating, and we loved having multiple dining options on the property. We’ll definitely be back.

10/10

Exceptional

14 Apr 2026

Mary

Room was clean, gym was great!

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Nicolas

Love the vibe. As if in Hawaii

Family