Name: The Monsaraz San Diego, Tapestry Collection
Address: Rosecrans St, 1451 3, San Diego, 92106, US

10/10

Exceptional

17 Jul 2026

Daniel

Good vibes good staff horrible parking, unless you tryna pay for vallet parking trash.

Business

10/10

Exceptional

17 Jul 2026

Olivia

Staff was very friendly. What clean and up-to-date

Family

6/10

Pleasant

16 Jul 2026

Justine

The rooms were clean, nice size. Negative the air-conditioning was not working in the rooms. Unknown until check-in. Portable units available. Worked ok once sealed properly for ventilation. Staff kept checking on me to ensure I was comfortable. Great location.

Self

10/10

Exceptional

12 Jul 2026

Pamela

We always choose this hotel for the location, design, cleanliness & comfort.

6/10

Pleasant

12 Jul 2026

Judy

We were informed by the front desk clerk that the A/C was not working that day, but there was a portable A/C in the room. He offered a 30% discount if we chose to stay or can give us a full refund. We checked the room if it was comfortable, and it was cool enough for us so we stayed. The room was noisy due to the street motorcycles. The portable A/C was already loud and the street noise added to it. There were three of us in the room which I had put on my reservation, but the towels were for two people only. We didn't mind staying there since it was only for one night, but we wouldn't stay there for more than one.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

steven

Resort was very nice and in a good location. Central air didn’t work, so they had portable units in some rooms.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Oswaldo

Did not like that the AC did not work and the temperature of the room was about 80 degrees. Did not give us any heads up before getting there and from past reviews seems like it’s been not working since May! Did not get the rooms we booked and when we asked they said their rewards members get priority. Also their valet parking lot had no room and they have no other parking lot other than a ACE parking lot down the street.

Partner

6/10

Pleasant

11 Jul 2026

Michelle

The location was good and convenient but the hotel itself wasn’t the greatest. Looks much better in pictures. The hotel online states that they have Air conditioning and unfortunately that’s not true and we had to ask for a fan which was disappointing and they do not have their own parking for the hotel which forces you to pay $40 a day to valet park . I wouldn’t stay here again.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

JENNIFER

Hotel staff was nice enough to let me know that the AC wasn't working. They said they tried to call me but didn't have my phone number because I booked through expedia. I was some what concerned having a room with no AC during the summer, but that weekend wasn't so hot and they offered giving me a fan during my stay and a discounted rate. Overall our stay wasn't too bad. One thing I wasn't to keen bout our stay is parking. Either we had to have

4/10

Poor

10 Jul 2026

Kimika Nicole

The staff was not helpful. They failed to inform us or accommodate us when the AC had broken. They had left equipment inside of our room and acted like that was normal. No free drink or any compensation was offered.

Friends

4/10

Poor

06 Jul 2026

Khrizza

We arrived about 2 hours early for check-in and upon arrival a trainee receptionist, who was by themselves, told us the AC units in most if not all rooms weren’t working. He then lets us know that there is a room ready without AC, but we can wait until check in time for a small, unlikely chance to get a room with AC. The trainee tells us if we do wait we will likely not get a room with AC. It was highly disappointing and frustrating to arrive to such an inconvenience and have it be dealt with an employee who could not deliver bad news well. He falsely tells us that the hotel can give us a 30% off. I had to check with another receptionist on another day and was told they cannot honor that since I booked through hotels.com and had to contact that customer service for a resolution.

Partner

4/10

Poor

06 Jul 2026

Khrizza

We arrived about 2 hours early for check-in and upon arrival a trainee receptionist, who was by themselves, told us the AC units in most if not all rooms weren’t working. He then lets us know that there is a room ready without AC, but we can wait until check in time for a small, unlikely chance to get a room with AC. The trainee tells us if we do wait we will likely not get a room with AC. It was highly disappointing and frustrating to arrive to such an inconvenience and have it be dealt with an employee who could not deliver bad news well. He falsely tells us that the hotel can give us a 30% off each night stay. I had to check with another receptionist on another day and was told they cannot honor that since I booked through hotels.com and had to contact that customer service for a resolution.

Partner

2/10

Poor

06 Jul 2026

Robert

They allow you to book knowing full well their AC has been out for months on end - and let you find out your room is 90 degrees just as you check in, with no regard for your trip.

Given this deceit has been going on for months now, this is all but routine to the staff and owners.

Avoid this place at all costs.

2/10

Poor

04 Jul 2026

Robert

They allow you to book knowing full well their AC has been out for months on end - and let you find out your room is 90 degrees just as you check in, with no regard for your trip.

Given this deceit has been going on for months now, this is all but routine to the staff and owners.

Avoid this place at all costs.

2/10

Poor

21 Jun 2026

Tanmay

The AC in the room was broken. No other room available. We arrived late so no other hotel in the vicinity were available. Had to sleep with a table fan that blew “cold air”. The bathroom was dirty.

Partner

6/10

Pleasant

20 Jun 2026

Katlin

The AC was not functioning and no one was notified after booking to give people an opportunity to rebook somewhere else. My room was then switched to a room with a portable AC unit that was duck taped to the window and kept falling off. The window had to be opened the entire time which let in a bunch of noise.

However it was clean and the balcony and courtyard was well maintained. The food in the restaurant wasn’t the best either but it was quick for a small kitchen.

Self

6/10

Pleasant

19 Jun 2026

Cindy

The pictures were deceiving.

Friends

6/10

Pleasant

13 Jun 2026

Sabrina

A/c was not working, no windows opened for fresh air. Did bring up a fan the second day. Property is cute though

Partner

6/10

Pleasant

11 Jun 2026

Amanda

The hotel overall was very clean, cute and conveniently located. But… the AC in the building was out but they did give us two box fans. There was glass on the floor on the patio. Outside of that it was okay. No pool although the pictures show a pool

6/10

Pleasant

11 Jun 2026

Melonee

The hotel is changing their thermostats, so a lot of the rooms don't have fully functioning AC. I ended up in three different rooms before I felt comfortable.
My first room had two big fans, but the room was still 80° at midnight. I moved to another room with a portable AC unit that had a big hose taped to the window. It was loud and inefficient. The air was only cool right where the unit was blowing. The rest of the room was hot and weirdly humid. The tape failed, the hose wouldn't stay attached to the window, and the room got even hotter.
My third room had working AC with the new thermostat, and it was comfortable. By that point, though, it was my last day. Needless to say, I never really got comfortable during my stay.
I had also strategically chosen a room in the Hilton app because it had a cute courtyard view and was close to the outdoor terrace. Instead, I ended up with a view of a tree. Twice.

Self

8/10

Excellent

08 Jun 2026

Debbie

Nice rooms, great location.

Family

4/10

Poor

08 Jun 2026

Alexzandra

The staff was so helpful, but the air conditioning wasn't working the entire time we were there. We had a portable air conditioner, but it kept filling up with water and we needed to dump it in the shower. Two of my colleagues had issues with power to their rooms. We loved the location though, just have to be ready for some technical issues.

Family_with_children

4/10

Poor

06 Jun 2026

Timothy

Air conditioning and TVs don’t work. Look at the other reviews, been an issue for 6+ months.

We received ~25% discount for both rooms we booked (both had the same issues) but would not have booked if we had known.

Very clean and perfect location but cmon’ air and tvs need to work.

Family_with_children

2/10

Poor

04 Jun 2026

Wayne

No A/C or TV in room. This has been a concern with other guests for months and the property is really doing nothing about it! There are reviews from 4 a 5 months ago sighting these issues. Rooms and furniture are tired and showing wear. I think there was water damage in the room we stayed in. Was there for a birthday and anniversary and NO acknowledgement after calling weeks ahead to ask! I should not had to pay for my entire stay, unacceptable for a premier Hilton property!

Partner

10/10

Exceptional

02 Jun 2026

Joanna

The courtyard was so welcoming and chill! And our bartender Mitch was awesome. Good drinks and good vibes all around.

Partner

10/10

Exceptional

01 Jun 2026

Dana

This was hands down one of the best hotel experiences I’ve ever had. From the moment I arrived, every single staff member I encountered was incredibly friendly, attentive, and genuinely helpful. You can tell customer service is a priority here because even just passing staff in the hallway, everyone made me feel welcomed.

A special shoutout to the front desk employee who checked me in — he was incredibly kind and professional, gave the best recommendations, and made me feel instantly welcome. That level of hospitality really set the tone for my entire stay.

The hotel itself was wonderful, but it was truly the people who made this experience exceptional. I left feeling so well taken care of and will absolutely be staying here again.

Self

2/10

Poor

26 May 2026

James

I can't believe this place is a Hilton. Absolutely brutal experience. They were OUT OF TOWELS FOR AN ENTIRE DAY! Morning, noon, and night. We arrived at 230 in the morning with a clogged toilet and they couldn't fix it for 16 hours! To make matters worse the a/c is apparently out in over half the rooms, so there is literally a garbage bag duct tapped to an open window with a ghetto rigged stand alone a/c and you can hear EVERYTHING on the street. Individually, these things would be disappointing but potentially manageable, but the collective response and every single one was just \"Meh, yeah it is what it is...we're out towels...I know it's been ten hours but there is nothing we can do about it...I know your toilet is still clogged but there is nothing we can do about it....yeah the street is super loud because you can't close your window but there is nothing we can do about it\" AND FINALLY THEY CHARGE THE WRONG CREDIT CARD! TWICE! UNREAL?!?! We will never stay here again and seriously consider what is means to be a Hilton Rewards member, because there was nothing rewarding about this stay.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Claudia

Upon checking in to the hotel, the front desk informed me the AC went down. I asked when will it come back up? He said to be honest not any time soon, looks like until Thursday. I said okay, I have special events planned next to the area so… I’ll check in and see if the room is too hot as I have my pet. He waived my pet
Fee $75 and offered me a fan. I went to my room and it was cute, felt modern Mediterranean inspired decor. But upon walking into the bathroom, the sink was wet and there was a towel on the counter. The toilet was dirty. I went up to front desk to inform them and the same gentleman handed me clean towels and a credit for free drink and apologized. I started looking for another space to book but literally it’s Memorial Day wknd and I ended up having to cut my trip short. I couldn’t find anything near my event and I refused to pay $600 for two nights. I noticed someone ate and threw their trash in the room trash can and I realized, what if someone else got the same offer as I to “try” the room and if too hot cancel reservation. The front desk man came to bring me the fan and I pointed it out informed him It grossed me out, he apologized. The only parking is valet and charge. The drains stink. The bar tenders drinks were good, it’s too bad the ambiance looked beautiful and seemed affordable but maybe no AC was the reason why!

Pet

8/10

Excellent

19 May 2026

Jesse

The room was very pretty and the hotel was super nice. The only bad thing that happened is that the AC was not working in most rooms and all of the ice machines were not working. The hotel staff was very friendly and it’s understandable that there wasn’t much they could do to fix the situation.

Friends

6/10

Pleasant

19 May 2026

Pearla

Today checked out 5/18th.

It was disappointing for a four star rating Hotel-room AC did not work. Also, a mold odor in the sink faucet when on in room 301.

The gentleman staff Manny offered compensating for half of our stay along the two purchased items, which was accommodating. 🙏 Credit TBD in credit card.

Friends_and_family Family

4/10

Poor

18 May 2026

Lisa

Ac wasn't working. It was humid. Bathroom wasn't so clean and had a smell to it. Ice machine broken.

6/10

Pleasant

16 May 2026

Michelle

Property has nice modern design in the lobby, restaurant and rooms. Beds are comfortable, restaurant staff was helpful and the food was good. One block walking distance from the marina which has some restaurants. This was our 2nd time at this property. We stayed here a year ago and everything was perfect. Unfortunately maintenance of the property has gone downhill. We walked into our room where the thermostat read 80 degrees. We tried to turn the AC on but it wasnt working. We requested a different room but the front desk lady said they were booked up for our stay and had no rooms to move us to. She offered staff bring us a box fan but after 2 hours none showed up. Spoke to the manager who was able to move us to a room with a temporary window unit which was more comfortable but still not what we would expect for a hotel. He said one whole wing of the hotel had no AC which is not acceptable. They should alert customers ahead of their stay so they can make arrangements elsewhere if needed. The safe in our room did not work and another room’s refrigerator was not working. Hopefully they can bring the property up to Hilton quality. There is limited self parking on the surrounding streets. You will most likely have to Valet.

Friends

4/10

Poor

16 May 2026

Hema

Decent location but have to find street parking

Family

8/10

Excellent

04 May 2026

Staci

Great courtyard. Room was nice. Beds are super comfortable. A/C was out when we stayed so they had portable fans.

Family_with_children

6/10

Pleasant

27 Apr 2026

Tyler

Nothing works. On the terrace patio there were 3 propane heaters, but none of them worked, no propane, the TV didn't work, none of the ice machines worked. When we called the front desk, the lady confirmed none of those things work, she said she would call the bartender to see if he could do something, but nobody ever followed up.

Family

4/10

Poor

27 Apr 2026

CANDACE

Room did not have air conditioning working and they put us in the wrong room. Lady at reception desk said there were no other rooms available. We could get a discount or get a refund and go somewhere else. Manager stepped in gave us another room with air and facing the courtyard as I booked a couple months ago.

Bar was nice and the bartender (Mitch) was very friendly.

Partner

2/10

Poor

27 Apr 2026

Lien

I had booked a 2 queen room and when I got my room it was a 1 king room. I called the staff and she said they gave away the room and there were no other rooms available. No one notified me that they had changed my room stay and that this is what happens when you book through a third party. I called up Expedia and they did not offer any resolutions except a $25 credit to Expedia which I did not think was acceptable for what happened.

Friends

10/10

Exceptional

27 Apr 2026

Jesse

This property was better than pictured. Room was extremely clean, spacious and had great amenities. Parking was easy and it’s centrally located. I would definitely stay here again.

Family_with_children

2/10

Poor

22 Apr 2026

Madeline

The hotel has had no AC for a month now. Room never got cooler than 79 degrees, and I was at warned that the AC was broken prior to my check-in. When I checked in, they told me they were simply having a little AC problem and there was a fan in my room however they never mentioned it was broken. The room in my window did not even open while I’m on the property did. When I asked to switch rooms both days they told me the answer was no and offered me a $30 refund. People looked miserable and were sweating profusely. I do not know why we were not warned about this considering it has been an ongoing issue for a month. I would not ever recommend staying here.

2/10

Poor

21 Apr 2026

Curtis

The air conditioning was broken, and the staff kept making promises, but never kept one

8/10

Excellent

14 Apr 2026

Jose

Every was great, but the ac wasn’t working and the shower glass didn’t have a privacy screen, but everything else was great

Family_with_children

8/10

Excellent

13 Apr 2026

Tony

The room was very nice, extra nice bathroom and shower. Only thing we could have used was a microwave. Very nice bar area. Parking was a bit of a issue, had to drive around and around to find street parking, or pay the over priced garage parking. $35.00 seems crazy high to charge customers. Staff was very friendly and helpful, overall, we would come back.

Pet

8/10

Excellent

12 Apr 2026

Amanda

Staff was super friendly and accommodating, the bartender was friendly drinks pricey but probably normal. The room was clean. We we there with our grand daughters so the bar door to the bathroom was strangely interesting..you had it adjust it’s position to feel secure and I sure you had privacy

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Robert

None of the ice machine were working and the cleaniness of the rooms and open areas needed some cleaning. Plus the hotel is showing some wear.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Janessa

We loved this location and the staff. From the moment we arrived, we felt like we were with friends. We had a dog with us and staff was so kind and accommodating. The spaces and amenities were great. A very nice place to stay in the San Diego area.

Friends

6/10

Pleasant

08 Apr 2026

Tyler

The staff was very friendly and helped problem solve quickly. However, the AC was mid. Our room would never cool below 75 degrees Fahrenheit. When staff was informed they brought me a box fan but the AC was never looked at. We had to ask for towels everyday, we stayed for 4 nights. We had to ask for more toilet paper.

The biggest negative was they didn’t offer off street parking. They only offered valet at $31 a night. I had to circle the local area blocks numerous times to find parking spots. In my opinion, if someone is paying to stay at your business…you should offer free or reduced parking fees.

Every other hotel on the same street had off street parking.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Teresa

While the hotel was clean and the staff were pleasant there were a lot of issues with my stay. Overall, there’s a lack of maintenance and care at this property. I typically don’t leave negative reviews but there were so many challenges to note. First, the AC was not working for the three nights of my stay. I tried calling front desk about it three times over the course of 6 hours. They said they’d get back to me, they didn’t until I went to talk to them in person. The staff said they would try to move me to another room and it never happened so my room was 79-80 degrees all day and night despite being given a (loud) fan.

I was hoping to work in my hotel room on the Friday daytime but there was no chair (like in the photos) at the table in my room.

Everytime I ran water in the sink the drain smelled absolutely rotten.

The ice machine wasn’t working on my floor.

After getting housekeeping on the second day, they took my hand towel and face washing towel but didn’t replace them so I used the same singular towel for everything. Glassware also wasn’t replaced.

Finally, (I recognize it was out of their control and could not be anticipated) a car ran through the front of the hotel during my stay - needless to say that the lobby was turmoil during my last night and morning there.

Self

2/10

Poor

03 Apr 2026

Maria

Property was fine however the ac was not working. The staff was rude instead of offering a solution they told me we could just check out.
So I did and I had to find another hotel last minute which caused a large expense

Family

4/10

Poor

31 Mar 2026

Diego

AC wasn’t working, the fridge wasn’t working, shower a little dirty, but the staff was nice

Partner

8/10

Excellent

30 Mar 2026

Tanya

Air conditioner was not working well in room.

Self

2/10

Poor

29 Mar 2026

Stephanie

I booked a room

10/10

Exceptional

26 Mar 2026

JOSE

Great property and location

Partner

10/10

Exceptional

25 Mar 2026

Robert

Great little gem

Partner

2/10

Poor

24 Mar 2026

Kelly

I wasn’t able to check in due to issues with AC

Partner

2/10

Poor

22 Mar 2026

Ashleigh

Hotel canceled my reservation upon arriving due to no AC now im fighting to get my money back.

Family_with_children

4/10

Poor

21 Mar 2026

Kirsten

When we arrived we were directed ro our room, we immediately noticed that the air conditioning was not working. We promptly contacted the front desk. Their reply: did we not tell you ? No, you did not. They provided us with a floor fan. The room was super stuffy, no window to open. San Diego had an unusual heat wave. It was miserable. The ice maker was broken as well. This is a nicely renovated property,but it lacks the amenities it states it has. I would be cautious about booking here again

Partner

8/10

Excellent

19 Mar 2026

Skyler

Was nicely remodeled, and accessible to local shops restaurants, and the waterways. However, AC was out and only had minimal valet parking. Staff was friendly

Friends

10/10

Exceptional

18 Mar 2026

Greg

Nice room and good restaurant

2/10

Poor

16 Mar 2026

Alicia

dirty blankets, no working ac, dirty rooms. ice machines broken

4/10

Poor

15 Mar 2026

Lisa

This hotel did not tell us at check in but their AC was not working properly. The room was stale and did not have working AC or any moving aor and the room did not have an open window concept. The staff was unable to move rooms apparently. Unfortunately, the staff was unable to produce clean and dry towels when we asked on several occasions. We waited over 3 hours for clean and dry towels. Overall, this property did not meet any expectations for the price point. We were disappointed and the shortcomings far outweighed anything else (I.e. NO A/C or air flow in our room). Not a good experience at all.

Partner

6/10

Pleasant

14 Mar 2026

April

Upon arrival patient the lobby looked great. It was clean, and it was nice that they had an in-house bar and restaurant.

Our room wasn’t ready yet, but they allowed us to leave our bags, which was very convenient and appreciated.

Once our room was ready, we were a bit disappointed to see that the restroom was not the cleanest. There was only half a roll of toilet paper left, the shower head had visible buildup, and the shower itself still had leftover soap residue as if it hadn’t been wiped down properly. The soaps also seemed to be placed incorrectly in the holders—hand wash was in the shower while the body soap was placed near the sink.

On the positive side, when we requested extra towels and bags for the trash bin, the staff were very prompt in bringing them.

The main thing that kept me from giving a higher rating or wanting to return was that the AC was out during the days we stayed. It happened to be a very hot weekend, and unfortunately there was no offer to send up a fan or provide updates on when the AC might be fixed.

Overall the staff, location, and overall atmosphere of the place were great. It was really just those small details that affected our experience.

Friends

6/10

Pleasant

10 Mar 2026

Yara

room was clean, however staff failed to inform us the A/C was not working so we walked into a hot room with a floor fan as ventilation

Partner

8/10

Excellent

07 Mar 2026

Wen Zhi

Good place to stay

8/10

Excellent

02 Mar 2026

Edgar

Great spot!! The location of it was perfect for the weekend, the building is beautifully designed and the staff was great. The valet service was well coordinated so we never had to wait.

Partner

6/10

Pleasant

02 Mar 2026

Gustavo

the hotel was clean, however the curtains were falling off the railing. i reported it 2 the front desk and was not taken care. also they charged me for valet that i did not use.

Family

2/10

Poor

01 Mar 2026

Luis

Room didn’t have working a/c. Staff would not give us a different room. Would only offer a discount or refund.

Family_with_children

8/10

Excellent

23 Feb 2026

James

Friendly staff and interesting rooms, the fitness room was nice

Business

10/10

Exceptional

23 Feb 2026

Leslie

The amenities were great!

4/10

Poor

22 Feb 2026

Shelley

The refrigerator in our room broke on the first day and spoiled a lot of the food we had bought for our way of eating. We went and got food after eating in the dining room after check in. That night when we checked in, it wasn't very good and there was only one bartender. There had been over 30 people seated for dinner with no server.

They did not fix the refrigerator. They said they had fixed it while we were gone. But it was still broken, and I told them, and it didn't get repaired. I tried to talk to the food and beverage manager about some items and he said the cook had quit and they wouldn't be having dinner that evening. There was no restocking of the sundries. The bins were empty with just a few items and chips for 3 days. Although people could see them that work there, no one went to the store to restock things. There was no water available for purchase. The smart water stand was empty. It looked pretty, but it felt unattended.I didn't see any general manager 4 four days...
There is no coffee creamer in room. The shower situation as a wet bathroom was not ideal. The whole bathroom would get wet when we would take a shower and there weren't many towels to clean it up. I prefer a tub.
Ty

Family_with_children

4/10

Poor

22 Feb 2026

Abigail

The AC was not working. The property itself was beautiful, but the room came with weird stains on comforter, a broken shower nozzle, and a broken chain for the shades. And the AC was not working!

Partner

4/10

Poor

18 Feb 2026

Shanti

Our fridge did not work, complained nothing done, just offered to keep our stuff cold if we brought our refrigerated down to the front desk, air conditioners stop working our second day, the housekeeper refolded a dirty towel and made it look like we had a fresh clean towel and didn’t give us two towels—- had to call for more towels. The front desk person was the only person on nights so, if you needed the front desk no one to answer phone because they were out delivering stuff. The bar staff was very nice!

10/10

Exceptional

17 Feb 2026

Gary

Cool vibe and staff.

10/10

Exceptional

16 Feb 2026

Violeta

Staff was great and helpful! Very accommodating, would stay here again.

Leisure Pet

10/10

Exceptional

14 Feb 2026

Mohammad

Fantastic hotel with very friendly staff. It’s in a perfect spot to stay at. Would recommend to anyone!!

Leisure Partner

10/10

Exceptional

11 Feb 2026

Lucas

Staff was very friendly and accommodating
Rooms are clean and fresh
Fun games in the courtyard

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Michael A

Staff was great. Room was clean and quiet

Leisure Partner

6/10

Pleasant

24 Jan 2026

Steven

one of the 2 elevators is broken. Valet parking very expensive for a side street hotel. Restaurant is terribly expensive for 2 eggs a diced potato and one sausage cut in half. Staff is kind and friendly, rooms are nicely decorated. fitness center needs newer equipment.

Leisure Self

6/10

Pleasant

14 Jan 2026

Xi

Room decor is very nice and modernized. But there was some noise from the ventilation. I asked front desk, they told me their manager will stop by but he never showed up.

Also there was no breakfast provided or order-to-cook during our stay, we were told the staff was off because of the holiday, which doesn't make sense.

Leisure Family

8/10

Excellent

12 Jan 2026

Elisa

The staff were great throughout our stay. Room cleanliness wasn’t perfect but still good. Shower faucet was loose and would fall off if you tried to turn it without paying attention. Street parking worked great for us, we were able to park right out front every day. Would definitely stay again.

Leisure Partner

8/10

Excellent

10 Jan 2026

Too

So cutesy, veryyy nice patio area, super nice staff.

Leisure Self

6/10

Pleasant

10 Jan 2026

Esperanza

Food menu was small,

2/10

Poor

09 Jan 2026

Michael

Did not get my deposit back it’s been a month already had to file a claim with my bank!!!!!

10/10

Exceptional

09 Jan 2026

MARIA

The Staff was wonderful from the time we walked in at check-in to when we checked out. 3 night stay from Dec 28th - Dec 31st. From Angelica, Manny, Kevin and Mitch the bartender. Great Customer service and we love the area the Hotel is located. Thanks again from my Brother, my son and myself for a family fun getaway to end the year ❤️

Friends_and_family Family

8/10

Excellent

08 Jan 2026

David

Room was super clean, staff were very nice, and I liked that the hotel is conveniently located right by a bus stop.

10/10

Exceptional

07 Jan 2026

Vanessa

Super nice

10/10

Exceptional

04 Jan 2026

Yining

The room was very clean. The staff who helped me were both kind and professional. The interior was also new and clean.

Leisure Pet

8/10

Excellent

04 Jan 2026

Gullremo

N/A

10/10

Exceptional

04 Jan 2026

Kuldeep

Clean room

6/10

Pleasant

04 Jan 2026

Bryan

I didnt know we got breakfast

10/10

Exceptional

03 Jan 2026

Bryant

Staff was friendly and very clean and comfortable room.

4/10

Poor

30 Dec 2025

LaDawn

There was trash in the room upon check-in, unfortunately the bathroom had a very strong odor of urine, especially in the shower. The thing that sent us home a day early is upon returning to the room mid day we noticed it was almost 85 degrees in the room, attempted to turn on the AC, fan, everything we could attempt to do to make it turn on with no such luck. We went down to the front desk and they said they’d get right to work on it. By now 4 hrs had passed, no updates or attempts to come fix it. Lack of communication and little to no effort was ridiculous and disappointing, as well as the $300 incidental fees they charge upon check in with no mention of how high that fee will be. Will unfortunately not be returning there. We booked 4 days but a night driving home early was better than attempting to sleep in a room that was by then almost 90 degrees with no concern from staff. know

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Robert

Good value in a modern hotel.

Partner

8/10

Excellent

27 Dec 2025

Shawna

The hotel seems clean and the overall aesthetics are nice. The room was OK. The glass shower door had water spots from top to bottom making me question if it had been cleaned and the shower fixtures are peeling. The fixtures at the sink were so loose it felt like they could come off at anytime.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Jennifer

Courteous staff, clean comfortable room with nice decor - the Mexican-style tiles are pretty. The $37/day valet parking fee is a little annoying but we were forewarned; and the valet was very prompt in retrieving the car when we needed it. Our only real complaint is the bathroom design! Almost the entire wall facing the bedroom is translucent glass. The early bird in our party got up and the room was flooded with light when he used the shower. Why anyone thought this was a good design is a mystery to me. A friend who stayed in a smaller room said her bathroom had a shade that could be pulled over the glass. We were in a Queen \"deluxe\" that for some reason did not have this option.

6/10

Pleasant

24 Dec 2025

J L

Beautifully decorated hotel at a great location. However for the first three nights a terrible odour came out of the bathroom, getting unbearably strong in the middle of the night. It woke us up each night, it was that bad. Like sewage. Most likely a plumbing issue. Thankfully they

10/10

Exceptional

22 Dec 2025

Lydia

Staff courteous, very beautiful entry, room was perfect.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Ha-Trang

I love the room and bathroom design. It's beautiful, modern but cozy. The staff is very helpful and dedicated. Definitely will come back!

Friends_and_family Family

2/10

Poor

17 Dec 2025

Abdul Muhsin

mold in the room

6/10

Pleasant

17 Dec 2025

Gideon

We stayed 2 nights.
The place was nicely designed and the room was very nice and clean.
The stuff was pretty good except of the evening receptionist. She was very welcoming and helpful.
Our refundable deal included a breakfast ,it was one of the reasons we ordered this hotel, however upon arrival they told us that the kitchen will be closed for breakfast from that day. They didn't update us before though.
We got refund for the breakfast.

It will be nice if upon check-in, they will tall people that the room will not be taking care of every day unless they will ask for it.they can also write it somewhere in the room.

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4/10

Poor

16 Dec 2025

Janine

• We had planned to eat at the hotel restaurant Friday night after driving in late from LA but the kitchen was completely CLOSED the entire weekend of our stay. We had to scrounge around the area but by the time we got in an Uber only place still serving was a loud, low end bar pub. Not what we had envisioned our 1st night for a nice dinner on the hotel patio as shown in the online hotel photos
• Should have escalated any kitchen repairs to open in 1 day not be down for 3
• Body wash completely empty in shower, Kleenex box in room was empty
• Bathroom barn style doors broken so don't close correctly. Very awkward when we were showering as no privacy could see right in
• Limped to the entire opposite end of the hotel floor from my room for ice with a twisted / bad knee. Only to find the ice machine was also broken. Had to limp back with an empty bucket. It was down the entire weekend. Ice is really a bare minimum expectation.
• Barking dog for hours on Saturday early evening right next door. Understand if dog friendly hotel but a barking dog for hours on end disturburbing multiple rooms is unacceptable. Should have contacted owners directly by cell phone to return to hotel and handle dog
• Check out morning waited 45 minutes for a \"valet\" to finally come with a luggage cart to help me. Front desk told me several time \"we don't have a bellman\". Well, for $600 for the weekend, having a bellman is just simply an assumed amenity.•