Best Western Plus Island Palms Hotel & Marina

United States , San Diego - CA
SAN DIEGO, 2051 Shelter Island Drive
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100 reviews shown

10/10

Exceptional

28 Jun 2026

Roxanne

We stay here all the time and absolutely love everything about this property.

Family

6/10

Pleasant

28 Jun 2026

Lakecia

The rooms were a little smaller than expected and could be updated a little. Other than that, it was clean and comfortable

Partner

10/10

Exceptional

28 Jun 2026

Jonathan

Clean room amazing view of the harbor and yachts. Perfect spot to wake up to and walk to get coffee or fresh air. Staff was amazing and highly recommend

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Darby

Parking lot full when we arrived. Smooshed in like sardines. Too busy. Room was tired, worn—needed a refresh.

Family

10/10

Exceptional

27 Jun 2026

LuAnn

This is a great place to stay. Love the grounds. Marina view rooms are along a walkway with great views of the boat activities and birds. Several hotels with awesome happy hours and restaurants that look at the marina. Fabulous rooms. Great decor and high quality bedding.

Partner

10/10

Exceptional

27 Jun 2026

Susan

First stay here but was recommended by a family member. Great room which was the mini suite that was spacious and met our needs. We were in town for a family event do for but have time to use pool or jacuzzi but did get the Thursday Mai Tai special. Great view from hotel of San Diego and the bay.

Family

10/10

Exceptional

26 Jun 2026

Thomas

Nice pool and good, hot, hot tub! Great views of water and Marina. Easy parking. Very good tapas at restaurant overlooking the marina.

Family

10/10

Exceptional

25 Jun 2026

Jen-Kuan

Clean room nice stuff and delicious breakfast

Self

10/10

Exceptional

23 Jun 2026

Emily

This was a great hotel with excellent staff. The views were amazing. Both pool areas were fantastic. The staff was excellent. And it was clean!!! Cleaning service every day!! The restaurant bar was great.

Partner

10/10

Exceptional

23 Jun 2026

Tony

Location location location. Marina on one side fishing pier on the other. Navy base across the water.
Liked the vibe of an older property. Can’t beat Shelter Island location.

Partner

10/10

Exceptional

22 Jun 2026

Jose

Walk around the property along side the ocean on both side, it's pretty unique place to enjoy morning walks.

Family_with_children

10/10

Exceptional

21 Jun 2026

AnaMaria

AMAZING! STAFF WAS GREAT! BEAUTIFUL POOL

Family_with_children

10/10

Exceptional

21 Jun 2026

Ladeana

Very clean room and quiet!

Partner

10/10

Exceptional

21 Jun 2026

Macriszen

Big room

Family_with_children

8/10

Excellent

20 Jun 2026

Mario

It was clean, but ac was falling off the wall. The bathroom didn't have fan.

Family_with_children

8/10

Excellent

20 Jun 2026

Daisy

Good location

Family_with_children

2/10

Poor

15 Jun 2026

Raja V

The room did not have coffee machine, and the bathroom door would not lock. The coffee machine near reception dispensed what I believe was just hot brown liquid, not coffee. I don't intend to stay at this place in the future.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Beach To

Clean room staff very helpful and friendly
Enjoyed pool and bar was great

Family

8/10

Excellent

13 Jun 2026

Michael

Great location across from bay. Bed was very comfortable. No coffeemaker in the room; only a coffee machine in the lobby that didn’t work well. Overall the property in the older area is not aging well.

Friends

10/10

Exceptional

13 Jun 2026

Nedra

We had a wonderful three day get-away to celebrate our 35th Wedding Anniversary.
The staff was wonderful and the location relaxing. We enjoyed the outdoor fireplace for a relaxing evening and were able to walk to the waterfront and dinner. We were given the option to upgrade when we checked in and we happy we did. Our room #164 had outdoor chairs and a little table that looked out onto the marina. We enjoyed breakfast overlooking the pool every day and one dinner at the hotel. We will be staying here the next time we come to San Diego.

Friends

10/10

Exceptional

10 Jun 2026

Sierrah

Room clean, bed comfortable. Super nice and it’s on the water 10/10

Partner

8/10

Excellent

09 Jun 2026

Philip

Wonderful location, will consider staying here again if needed. However parking is limited, no coffee maker in room. It was only two nights, but worked for my family of 4.

Family

10/10

Exceptional

09 Jun 2026

chelsie

Great rooms and views! Parking was a little tight with our oversized truck but besides that it was a great stay

6/10

Pleasant

08 Jun 2026

Cindy

So, the room was nice & the view amazing!
The outlet in the bathroom didn't work. The dresser drawers were really in need of some work.
We had a full kitchen, but very limited supplies (no stem knifes only butter knifes)
Its a nice enough place to stay, just bring kitchen utensils for cooking.
You have to pay a fee for parking every day. Also they charge you to use there Hotspot for TV. Ice machine did not work either.

Partner

2/10

Poor

08 Jun 2026

Shelly

Horrible hotel, I asked for clean towels at the pool and they never brought any down. The ac in the room dis not work. The elevator was broken. Trash hotel for an expensive price.

Self

10/10

Exceptional

08 Jun 2026

Alexis

Great staff highly recommend

Partner

8/10

Excellent

07 Jun 2026

Teresa

Nice property, clean room, nice bedding

Partner

10/10

Exceptional

06 Jun 2026

Tiffany

We enjoyed our stay very much

10/10

Exceptional

03 Jun 2026

Ashley

I’ve been coming to this hotel since I was a kid with my parents. I now have taken my own children a few times and it’s our favorite hotel in San Diego. It’s a beautiful property and in a great location.

Family_with_children

8/10

Excellent

02 Jun 2026

Denise

Very nice “Resort type” property

Partner

8/10

Excellent

01 Jun 2026

Manu Mannethu

Location

8/10

Excellent

01 Jun 2026

Gilbert

The property is amazing, in a beautiful area. We used the fitness room, ate dessert in the restaurant which was delicious. I didn’t like the mattress or the $25 parking fee although these days I think is pretty standard. Also the glass door to enter into the rooms would not completely shut to lock. You had to pull it shut which most people didn’t do. For safety sake that needs to be repaired. I would still definitely stay again.

Partner

10/10

Exceptional

31 May 2026

Cipriano

Relax

Partner

10/10

Exceptional

29 May 2026

Amit

Good

8/10

Excellent

28 May 2026

Beverly

This hotelf has a friendly, helpful staff. It's a great location with nice amenities. Overall, it is clean and well maintained. Unfortunately our room had a shower/bathtub combination. The bathtub stopper was stuck and the tub filled with water when you showered.

Partner

6/10

Pleasant

27 May 2026

Alexandra

Room smelled musty. We think it was the carpet due to ocean moisture. Coffee machine kept breaking down in the lobby.

Partner

8/10

Excellent

27 May 2026

Steven

Property, staff and restaurant was great. Kept our boat in a slip in the marina they were awesome as well.

Only complaint is the toilets are a little low to the ground and low to its own water. Grown Men you know what i mean. The AC unit is a little loud but not horrible. And lastly the fancy coffee machine they offer in the morning at the front desk had issues every morning. Sometimes a basic coffee setup works just fine.

Overall we loved our stay, will stay again.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Parris

Best travel experience ever! The food and drinks were AMAZING. Views were absolutely beautiful. The room was my favorite part!!! And all the staff, including the brother who drove the golf cart around, were fantastic and very kind. I wanna go back!!!

Partner

8/10

Excellent

26 May 2026

Tesia

Great location. Comfortable rooms and great views.

Family_with_children

8/10

Excellent

26 May 2026

Deborah

Love the hotel but the room we stayed in this time was small and getting a little tired looking.

Partner

10/10

Exceptional

25 May 2026

Genevieve

Both pools were clean and service was fantastic!

Friends

10/10

Exceptional

25 May 2026

Joseph

Older hotel that has really been kept up.

Partner

8/10

Excellent

24 May 2026

Nancy Louise

It’s an excellent location within walking distance to lots of restaurants. The staff were super friendly and helpful and there is a fair quality restaurant on the property. The pools were lovely although the smaller pool definitely needs to be resurfaced and there’s issues with the doors getting into the pool and the fire pit was not operational so we couldn’t enjoy it in the evening other than that we had an excellent visit here and we look forward to coming back again!

Partner

10/10

Exceptional

24 May 2026

Susan

Loved the location. I had a room overlooking the harbor. Staff were terrific. I’ll be back!

Self

10/10

Exceptional

24 May 2026

Ali

I love it

Friends

8/10

Excellent

20 May 2026

Todd

We really loved this hotel, it felt like a resort and was in such an amazing location. Our only complaints were how dated the room was and the flicking switch in the bedroom at night. Our kids loved the pool, sitting outside smelling the beautiful floral was amazing and being so close to the water was really nice. Laundry is coin operated and they didn’t have any change available so be prepared if you’re going to do laundry, otherwise it was great. We stayed with kids varying in age and it was great for all. Close to the airport and cruise terminal!

Family_with_children

10/10

Exceptional

20 May 2026

Jason Paul

The staff were extremely nice and attentive. Great experience. Definitely recommend them for future stays.

Friends

10/10

Exceptional

19 May 2026

Melissa

Upon arriving we were delighted by the little fountain in the foyer. The staff at the desk was incredibly kind, I should have gotten the young man's name. He upgraded our room to a Marina View to give us a rare treat of enjoying the water. We spent a lot of time on that patio - we saw various birds and even a stingray when the tide was low. The shutters blocked out the light better than any hotel we've ever been to. It was incredibly quiet there. The beds were soft but admittedly a little hot underneath us. We still slept very well, though! As a short gal I can confirm the water pressure in the shower was actually good. I rarely get to say this so that was a great as well. We purchased drinks from the bar one evening and took them back to our room - they were well made. We walked the property and it was clean and felt safe. We were grateful for such a nice stay and would recommend them for a very quiet getaway, especially if you enjoy boating.

10/10

Exceptional

17 May 2026

Peter Paul

First time staying at a hotel in Shelter Island and I loved the place. Beautiful view of the bay and marina especially at sunset. Very peaceful and relaxing surroundings, perfect place for vacationing.

Family

8/10

Excellent

17 May 2026

James

Great place! Free parking across the street!

Family

2/10

Poor

14 May 2026

Heriberto

Room smelled really bad , like if the carpet was wet, also room looked old run down , staff came to the door with a loud knock at 9am to asked what time we were leaving.

10/10

Exceptional

14 May 2026

Randy

Everything is awesome! A very homey feeling every time it’s our favorite place to stay in San Diego!

Family

10/10

Exceptional

09 May 2026

ANDREW

Location was amazing. Staff were very helpful

Partner

8/10

Excellent

08 May 2026

Angelique

Great location & clean. Parking can be difficult. Rooms are older and could use an update. Staff was nice.

Partner

10/10

Exceptional

07 May 2026

John

The Marina was 15 feet from our doorstep. Stay here. You won’t believe how cool this place is to stay and relax. Secluded, yet everything is still easily accessible. I can’t wait to return.

Family

8/10

Excellent

06 May 2026

lynne

This place is a great value for a marina view room. We did take advantage of the pool, but unfortunately the Jacuzzi was kind of slimy. We also used the Pickleball court, which was awesome. You are pretty far walking distance from anywhere, so it’s a bummer they don’t have some sort of coffee available in the room. The beds are a little uncomfortable, but the pillows are terrible. Like I mean, bring your own pillow terrible.

On the good side, all of the staff were super friendly. They do have an on-site bar and restaurant which is pretty good if you’re too lazy to go to town. The sort of tropical landscape environment is well-maintained.

Partner

6/10

Pleasant

06 May 2026

Yoshiko

No coffee maker in the room and coffee is served at main building form 6 am to 12 pm only. No coffee is available when you check in. And only platic water cups are provided.

Partner

10/10

Exceptional

04 May 2026

Ruben

Went fishing in San Diego. This place is perfect if you own a boat and trailer. It’s right in front of shelters island boat ramp. Made this Gager’s convenient for me.

Self

10/10

Exceptional

04 May 2026

Lezlie

Fabulous! Love it there!!!

Partner

8/10

Excellent

03 May 2026

Rebecca

This hotel is on Shelter Island, a perfect place near the airport and downtown, but away from the busy streets and noise of the city. A lovely park alongside the bay is across the street, with a small playground for small children. One side of the hotel faces the marina, while the other side faces San Diego bay. Second floor rooms have the best views!

Friends_and_family Family

10/10

Exceptional

02 May 2026

Art

Great location on the bay.

Partner

10/10

Exceptional

30 Apr 2026

Katrina

We were upgraded to a suite and it was very comfortable. The pools are lovely.

Partner

6/10

Pleasant

30 Apr 2026

Kimberley

I liked that it was so close to the water... You can see the view of downtown and partial Coronado bridge... Whether you are by the pool, eating at Blue wave bar and grill, or using their free bike rental to scope out the area, you can rest assured THIS property feels very comfortable and inviting... I've been coming here for 18 years and it never disappoints...

Self

10/10

Exceptional

27 Apr 2026

Shannen

Location, location, location. This property is so well kept and the grounds are beautiful; awakened to the scent of the night blooming jasmine. The grounds surpass all expectations. Directly on the marina. Friday offered a Farmer's Market on the property and Saturday offered a Crab Boil. Love the activities.
Housekeeping staff is always friendly and accommodating. My favorites are the front desk staff, Clinton and Alex. I have stayed her dozens of times over the past seven years and these two both stand out. Exceptional service, always recognize, greet and welcome me. It makes all the difference to me and my family.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

sue

Would highly recommend it we did a girls trip Everthing was perfect even the weather

Friends

10/10

Exceptional

25 Apr 2026

Elizabeth

The location is amazing and the staff is kind!

Self

10/10

Exceptional

25 Apr 2026

Christina

Excellent location, a large variety of room types, safe, peaceful, great views

Family

10/10

Exceptional

25 Apr 2026

Aziz

This was a great stay for 2 nights, we had an amazing view across the bay.

Family_with_children

8/10

Excellent

25 Apr 2026

Julian

Great and comfortable stay

Partner

10/10

Exceptional

22 Apr 2026

Brian

pools are great! food and service at the bar and restaurant excellent

Self

10/10

Exceptional

22 Apr 2026

Brittaney

Great hotel in a great location! Clean rooms with a comfortable bed. Beautiful space with a friendly staff.

Family

2/10

Poor

21 Apr 2026

Kenneth

The problem with the hotel is, it’s close to the bay and by the military base. If we were informed that the military F 13 fighter jets would be doing nighttime flying for training, we would never stayed there. The afterburners from those planes were so loud it literally sounded like it was right outside the window
training was from 1130 at night to 2:30 in the morning not a pleasant
we were supposed to stay two nights
we canceled the second night stay
which the staff understood and were pleasant about it
we stayed at the town suites in liberty Station, which is 1 million times better.

Partner

2/10

Poor

21 Apr 2026

Wendy

Cockroach in our room. Floors dirty. Lampshade ha

10/10

Exceptional

19 Apr 2026

Julie

Comfortable beds, very quiet peaceful. Walking distance to venue for our concert at Humphrey's by the Bay. Friendly staff.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Catherine

Amazing comfy beds, clean and spacious rooms!

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Minoo

If you want to feel like you own your own little island condo by the harbor, this is your spot. The property is incredibly serene and beautifully maintained, with a calm, quiet atmosphere that feels both relaxing and private. It’s very family-friendly, and the staff and people around are some of the friendliest you’ll come across.

One of the highlights is the nightly view—watching the boats by the shore from your room is genuinely special and adds to the whole experience. The rooms themselves are modern, clean, and thoughtfully designed.

This is truly another San Diego treasure.

10/10

Exceptional

16 Apr 2026

Sarah Swiney

Beautiful property and clean.

Family_with_children

10/10

Exceptional

14 Apr 2026

Margaret

A wonderful location and stay.

10/10

Exceptional

12 Apr 2026

Joel

N/S

Partner

8/10

Excellent

12 Apr 2026

Gabriel

Property is huge. Just enough parking. Location is really nice. Room was clean but the shutters were a little dusty. Very quiet got a good nights rest. Overall enjoyed the stay.

Partner

6/10

Pleasant

09 Apr 2026

Ismael

There is not enough parking spaces for the guests. Even if you pay for the $25 a night parking fee to park your vehicle, there might not be enough parking spaces. Extremely frustrating. The parking garage is very limited. Looks like residents also park in the area and never move their vehicles from all the dust collected on them from never moving. Also, the night we stayed, police were patrolling the area and announcing on the loud speaker that they were looking for 3 robbery suspects from a robbery that just occurred.

Family_with_children

10/10

Exceptional

08 Apr 2026

KARLA

Close to airport… nice location for morning walks!
Nice pool & restaurant!

Partner

10/10

Exceptional

08 Apr 2026

KARLA

Very nice hotel with great restaurant and nice location.

Partner

8/10

Excellent

08 Apr 2026

Elaine Joyce

Clean room, very nice ambiance

10/10

Exceptional

08 Apr 2026

Marie

Staff was very professional

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Irene

Great location and quiet.

10/10

Exceptional

05 Apr 2026

Jose

Super-friendly staff and the supervisor upgraded our room for free!!

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Crysta

So happy we found this place, everything about this place was wonderful! Rooms, pools and the restaurant was amazing. We stayed on the Marina side and the view was just beautiful. Walked along the bay every morning and night. Beach across the street had fire pits, the kids loved watching all the cargo ships. We will definitely be back

Family_with_children

10/10

Exceptional

03 Apr 2026

Donna

Beautiful room. This is the only place we stay when we come to the San Diego area. Always great service.

Partner

10/10

Exceptional

03 Apr 2026

Judith

We loved it!!

10/10

Exceptional

03 Apr 2026

Maribel

Wonderful place for mini vacation.

Family_with_children

10/10

Exceptional

02 Apr 2026

Kenneth

I want to keep it a secret for myself but this is an amazing property. Conveniently located next to anything you need with tons of recreation and leisure within walking distance. I truly can’t wait to return.

Family_with_children

10/10

Exceptional

02 Apr 2026

Justin

Great Location, friendly staff, restraunt had great food and staff was beyond friendly. the room was overall very clean just the carpet felt sticky/ dirty.
I was overall very happy with our experience at this hotel. Will definitely be returning

Family_with_children

10/10

Exceptional

01 Apr 2026

Anthony

You just cannot beat the location of this hotel! Right across the street from the harbor, this provided a nightly getaway for a stroll along the beach. The location was also convenient to all of the areas in SD we wanted to check out. The facilities were clean, we didn't check out the restaurant or the pool, but everything looked great.

Partner

10/10

Exceptional

01 Apr 2026

Kerri Michele

Large room near the pool was great!

Family_with_children

10/10

Exceptional

31 Mar 2026

Debra

They accommodatwd an early check-in and placed me next to the pool as requested. Loved it!