Best Western Plus Island Palms Hotel & Marina

United States , San Diego - CA
SAN DIEGO, 2051 Shelter Island Drive
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100 reviews shown

10/10

Exceptional

29 Mar 2026

Halo

Marvelous

Family_with_children

10/10

Exceptional

27 Mar 2026

Ignacio

Thanks great stay

Family_with_children

6/10

Pleasant

26 Mar 2026

isaac

Room looked very wore down as well as very small.

Partner

10/10

Exceptional

25 Mar 2026

Matthew

Clean room, friendly staff. Hotel restaurant was good and not over priced

10/10

Exceptional

24 Mar 2026

RaeAnn

The staff was so very friendly and accommodating as we were traveling to San Diego for a wedding and had my 88 year old mother with so they booked our room close to the lobby with the wonderful restaurant all close by for her to walk. Very scenic with the marina on one side and the bay on the other with great walking paths all around!

10/10

Exceptional

24 Mar 2026

Alexis

Great staff friendly environment.

Partner

6/10

Pleasant

22 Mar 2026

Nina

Whole property in need of a remodel.

Family

8/10

Excellent

22 Mar 2026

Noura

Check in was quick and easy, leooms need slight upgrade but overall it was nice stay.

Friends

10/10

Exceptional

21 Mar 2026

Joel

Clean room. Great view!

Partner

8/10

Excellent

20 Mar 2026

Jannine

Location & views are fantastic! Rooms are located in many different buildings. Had an injured leg so walking to the last building from the lobby was challenging. Saw golf carts being used (when checking out) BUT never offered or suggested by staff when I mentioned how far away our bldg was. Would stay here again……..

Partner

8/10

Excellent

20 Mar 2026

Ken

The property was great, our room was clean and the bathroom was very good. The only issue is the room smelled of cleaning or something. It was not overpowering but noticeable.

8/10

Excellent

18 Mar 2026

Mona

Really cute place! It’s older but seems well taken care of. We were pleasantly surprised with the size or our marina-view suite. We were looking for a place with a true separate bedroom, plus a fold-out for our 13-year old, and this fit the bill perfectly. We even had two bathrooms, plus an additiiinal sink in the bedroom. Three people easily all getting ready at the same time!

10/10

Exceptional

18 Mar 2026

Laura

Beautiful view and comfy beds! Great location

8/10

Excellent

18 Mar 2026

Christine

The property was great other than having to pay $25 a night to park our car in the parking lot.

Partner

2/10

Poor

17 Mar 2026

Nicole

Something was wrong with their phone system and the room phone rang repeatedly throughout night- they said others had same issue. Horrible night sleep. Management was too busy meeting to talk with me and no one really seemed to care. I would have given 5 stars if they hadn’t happened or at least someone cared more than just saying they’d send maintenance (who never came).

Family_with_children

10/10

Exceptional

17 Mar 2026

Katherine

Clean room great views

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Drew

Wonderful place to stay for a visit to San Diego. Nice rooms, scenic views of the marina, on site restaurant and bar, large heated pool and hot tub. Within 15-20 minutes’ drive of downtown and the airport. Playground, beach, and walking path across the street.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Samantha

Loved it

Family_with_children

10/10

Exceptional

14 Mar 2026

Brandon

Had a great experience. The property is in the perfect location. Room was perfect. Very clean. Staff was very friendly and helpful. Would definitely stay here again.

Partner

10/10

Exceptional

13 Mar 2026

Vanessa

Very easy and quick check in, our room was nice size and clean. We wasn’t told about anything that goes on on the property as far as food and entertainment, even though it seemed to be a lot going on. We loved the atmosphere, The view will definitely stay again. There wasn’t any parking on the parking lot. We parked across the street every night, which was convenient for us because our room faced the water.

Family_with_children

8/10

Excellent

10 Mar 2026

Bonnie Christine

I love the property, the area, the care, the general amenities. Coffee service appears to be a bit problematic. I did ask for a coffee maker in the room, and was accommodated. The main coffee machine in the lobby does not begin service until 7:00, although many are up by 6:00. Another machine, in another building was out of service. People waited and waited. More coffee, please.

Partner

4/10

Poor

10 Mar 2026

Robin

The Hotel looked nice from the outside. The room at first glance was ok until we found popped balloons on the tv cabinet and Cheetos near the bed. We received a phone wake up call at 12 midnight and 5 am. I called the desk and they said there was an ongoing computer problem regarding the calls. They should have warned me so I could disconnect the phones. Also the hot tub is 10 ft from the room, which is very noisy while trying to sleep. The landscaping crew came at 6:45 am and used blowers and rakes outside my door.(another unplanned wake up call).The staff seemed friendly.

8/10

Excellent

09 Mar 2026

Fonda C

10/10

Exceptional

09 Mar 2026

Ronald

Everything OK

Partner

6/10

Pleasant

09 Mar 2026

Kuong

Very friendly staff, a lot of extra charges, surprisingly for parking on their lot - not open about free parking across the street, plumbing in the room was leaking. The coffee machine was only accessible for a couple of hours a day.

Family

10/10

Exceptional

08 Mar 2026

Wendy

The rooms are very clean and the property is very well kept. It is in a good location with a great park/pier area right across the street.

10/10

Exceptional

08 Mar 2026

Jupiter

It was a really nice hotel! The pool was well kept along with the room and the areas around it. It was very nice being tucked back by the marina to go to and from the pool and room. The restaurant attached was also wonderful, and added to the great experience.

Partner

10/10

Exceptional

07 Mar 2026

akash kamble

It as got good restaurant too

10/10

Exceptional

07 Mar 2026

Anne

Very well done. Beautiful coastal rooms with water on both sides. Nice pool and restaurant areas. Close proximity to good food and airport.

8/10

Excellent

05 Mar 2026

William

Basically all was well as the location was excellent however it would have been nice to have The Golf Channel as a television option. Seems like a negative at most Best Westerns.

Partner

10/10

Exceptional

05 Mar 2026

Jordan

Everything was fantastic, we’ve already recommended this place to friends and family and definitely plan to be back! I would say our only minor complaint would be that the heater in our room didn’t work so great that first night, but other than that we loved it.

Family_with_children

8/10

Excellent

05 Mar 2026

Harold

Dated rooms, a mix of new shower and vanity but old low high water usage toilet and old beds and furniture. No in room coffee maker and limited coffee availability at reception. Great location.

Family

10/10

Exceptional

05 Mar 2026

Stephen

This was my fourth stay at my favorite hotel. I did however have a horrible first night with the people above me, dragging their chairs across a wooden floor and thankfully they left the following day and no more episodes. I would recommend doing away with the room to room calling available everyone, I had to unplug my phone. That first night someone called my room 5 times.

Self

4/10

Poor

03 Mar 2026

sunkyoung

There were no beddings for the sofa bed, so i asked for them but we got it after few hours later after midnight after the several reminders.
I got charged for the parking fee $25/day even though we didn't even have a car, so i requested a refund.

Friends_and_family Family

2/10

Poor

03 Mar 2026

ROBERT

Yes, the ocean was visible. The property was decent, the room. It was dusty. And was not cleaned properly. The patio was full of leaves, dusty chairs and spider wabs scared to sit down. I called a head to ensure that parking was available and what is the procedures. I was informed that they have a few more spots. I was never told that there was a fee for parking. As well until I arrived on the property, i asked a staff member who was on-site. How come I was not informed about the fee? When I had just called an hour ago, and ask about parking spot? Immediately got offended as if this is a ongoing problem.
I inform a staff that customer should be informed about parking. So they will have a chance to plan ahead. Especially if they call 1 hour before to ensure everything is in order. She informed me that it was on the website. I asked her if it's on the website, then staff should be fully knowledgeable. And should inform their guest especially when inquiring about parking again, the attitude and horrible customer service. I would not recommend my co-workers friends, our family. They have too many options in this area to settle
For unhappy employees. to deal with ignorance? horrible customer service

Partner

10/10

Exceptional

02 Mar 2026

Yelena

Clean rooms with nice showers and great cafe on premises

Partner

10/10

Exceptional

01 Mar 2026

Olivia

Room was comfortable
Great location

Partner

8/10

Excellent

28 Feb 2026

James

Helpful staff, clean rooms, nice location

6/10

Pleasant

27 Feb 2026

Pam

If i need a wristband for the pool why don't they tell me when i check in. Where do you get a wrist band?

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Jean

Good location near the ocean. The overall quality of the hotel room is mediocre.

8/10

Excellent

26 Feb 2026

Jodi

Clean room nice heated pool. Wish there was breakfast but had a restaurant

10/10

Exceptional

25 Feb 2026

Dawn

The amenities the hotel offered were great! We enjoyed the hot tub, bar and pool.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Cheryl

Room was great. Good location with pool outside our door.

Partner

10/10

Exceptional

23 Feb 2026

Amy

Clean room was able to check in an hour early. Great friendly staff.

Family_with_children

8/10

Excellent

23 Feb 2026

Laura L

I love love the location! It’s very pretty right by the harbor and beach. Food is awesome and the pool and jacuzzi are great. We stay here often in the suites and will be back… however…
I didn’t get any sleep bc car horns go off day and night due to delivery trucks and other things. Also, a window literally fell out and luckily I wasn’t under it. They came and “fixed it”. There were many things that needed updates- leaks outside that were ongoing.
Love the place, but at 850 for 2 nights- I want to sleep and not have windows falling out.
Otherwise a great place- just needs some updates

Self

10/10

Exceptional

19 Feb 2026

William Joseph

Clean , great location , good coffee, great hot tub and pool

Family_with_children

10/10

Exceptional

16 Feb 2026

Joseph

All was good

10/10

Exceptional

14 Feb 2026

Debra

Yes, room was spotless

Business

10/10

Exceptional

13 Feb 2026

Jillen

The room was really cool! It was literally off the beaten path and had a neat view of the marina. It was quiet and peaceful except for other guests slamming their room doors. The room was clean, the bathroom was spacious, and the beds were comfortable. The front desk staff is always so friendly and helpful. The location of the hotel is simply wonderful, right by the water.

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Dorothy

The room was clean and the staff was courteous

Partner

10/10

Exceptional

09 Feb 2026

Roderick

The room was extremely clean and the stay responded quickly to our need for more towels and to fix the microwave

Leisure Family

10/10

Exceptional

02 Feb 2026

Olga

This is one of my favorite hotels to stay at. It’s very family oriented and very quiet. I love the area and the prices are affordable

Leisure Family

10/10

Exceptional

01 Feb 2026

Justin

They upgraded us to a full suite!

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Lorenz

Very nice and clean room

Business

10/10

Exceptional

31 Jan 2026

Debra

Staff was great and room spacious

10/10

Exceptional

28 Jan 2026

Wilson

Very nice

10/10

Exceptional

28 Jan 2026

Eileen

Very clean. Spacious room with full kitchen and walk out patio lawn to marina. Beautiful sunrises. Very convenient location, walk to restaurants and great views of the harbor. We will be back!

Leisure Partner

10/10

Exceptional

23 Jan 2026

Jennifer Jeff

We love this hotel. We've stayed there in November several years in a row & just love the location.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

harry

Our room was wonderful and had a beautiful view of the marina

Leisure Partner

10/10

Exceptional

21 Jan 2026

Eddie

Very clean,Great view of area.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Lezlie

Love it!

Partner

10/10

Exceptional

18 Jan 2026

Alexis

Clean room and nice amenities with a view!

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Debra

Always enjoy coming to this place. Have stayed here a number of times. Great staff, great views from every room, and great restaurant/bar!

Business

4/10

Poor

11 Jan 2026

Jani

The best thing about this hotel is the location. There was a horrible smell radiating from the bathroom sink. When we first walked into the room, the smell hit us hard. Thank goodness there was a window in the bedroom that opened up to air it out. But we had to make sure that we kept the bathroom door closed throughout our trip so that it wouldn’t smell up the room. Another unfortunate thing is that there’s no coffee inside the room. They have coffee in the lobby that doesn’t become available until 7 AM. That was extremely inconvenient for us. We are early risers. We wake up around five or six. Also where we live we’re an hour ahead of California. So our natural alarm clock was waking us up very early. And having to wait until 7 o’clock to go get coffee just didn’t make any sense. It’s not like there wasn’t somebody in the lobby working. So I don’t understand why they couldn’t just turn it on. There’s another hotel down the road called Humphries. We ate dinner there one night and that is where we’ll be staying the next time we plan a trip to San Diego.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Dean

I stayed one night the room was clean everything worked I had no complaints at all and a beautiful view of the harbor. I did not pay extra for the beautiful view but it appears most all rooms have a nice view of either the harbor or the boats that are moored depending on which direction you're facing

Leisure Family

2/10

Poor

09 Jan 2026

Jeff

I was lied to several times about a charge and when i reached out to ask about it I was treated rudely and the person didn't give a damn about me.I will never stay there again!

Leisure Partner

8/10

Excellent

08 Jan 2026

Laura

Room very clean. Great location. Front desk was out of pool towels frequently. We had a small leak in our ceiling the one night it rained. Informed the front desk.

Leisure Family

10/10

Exceptional

07 Jan 2026

Randy

Room was great staff was very nice

Leisure Family

4/10

Poor

07 Jan 2026

Trudianne

The room was not up to date, the bed was tough, the buildings are far spread. The doors are heavy and you can hear every door slam. The property was not as nice as I had hoped for. The restaurant had tvs for football games but as we walked in the tvs were not working and it said to pay your bill please contact us. Football playoff weekend and no tv?

Leisure Family

6/10

Pleasant

07 Jan 2026

sergio zamora

El cessation necesita ser mas variate y aggregate frutas y cereals y mucho mas es un ligation en muy buena zona pero en comida queso adever

4/10

Poor

06 Jan 2026

Trudianne

Rooms were ok. Bed no comfortable, asked questions on booking didnt listen to what I had to say expect for you booked 3rd party so we cant help you. The doors in the hotel are heavy and slam every few minutes. It was the luxury or niceness I thought I was going to have per the reviews on website. Late check out because my husband was sick walked into our room at least 3 times before 12.

Leisure Family

8/10

Excellent

06 Jan 2026

Mary

Rooms carpet old and lots of dust behind beds and nightstand, beds were ok, property needs updates including doors to outside, cracks to outside

Leisure Family

10/10

Exceptional

05 Jan 2026

Joseph

Great place.very clean great for family would definitely stay there again.

10/10

Exceptional

05 Jan 2026

Randy

Great room, location, staff, and amenities.

Leisure Family

10/10

Exceptional

04 Jan 2026

Griselda

The room was very clean. We have stayed there quite a bit and are always satisfied.

Leisure Family

10/10

Exceptional

04 Jan 2026

Thomas

Great place. Very quiet. Our room was very spacious. Staff went above and beyond to make our stay wonderful. We bought breakfast 2x and both were very good. Large portions. Had one dinner and it was great. Service was very timely. Guacamole was made table side. Awesome location. Hope to return!!

2/10

Poor

04 Jan 2026

Michelle

The room was dirty, hair in both sinks, hair on toilet seat, the floor looked like it wasn’t vacuumed.
Both sinks in bathroom wouldn’t drain, the toilet sounded like a vacuum when you flushed it.
The phone kept ringing non stop everyday and when you answered it, no one was there.
They stopped their coffee machine at 10am in the lobby.
The worst experience I’ve ever had at a hotel, will NEVER stay there again and will not recommend that hotel to anyone.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Debra

Great staff and facilities

10/10

Exceptional

03 Jan 2026

Jose Luis

We have been staying in your resort for the last 8 years! We always have a great time! I love that you upgraded your tv to a smart tv! Thank you! Now I wish your beds would be upgrade along with pillows and comforters! Other than that! It’s always nice to be back and staff are always very helpful and friendly! Thank you!

Leisure Self

10/10

Exceptional

02 Jan 2026

Andrew

Loved how big these rooms were! Little kitchenette. The bathrooms had beautiful tiles. Lots of counter space. Beds were very comfortable, and loved the height on them. Each room had theor own balcony with great views!

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Jonathan

Hotel was amazing

Leisure Family

10/10

Exceptional

02 Jan 2026

Cody

Clean room. Property was nicely kept

Leisure Family

10/10

Exceptional

30 Dec 2025

Mark

We came for our 50 Anniversary get away . I remembered staying many times years and years ago. Loved our stay and our time.

Partner

6/10

Pleasant

30 Dec 2025

Tip

We been staying here for a while and love the location. However the cleanliness of the room has gone down in the past years.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Ivan Irish

Amazing! My family’s go-to place to stay in San Diego.

Leisure Family

10/10

Exceptional

27 Dec 2025

April

Nice clean room. Good view. Lots of parking. Nice sized tv. Would stay again.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Debi

Great location

10/10

Exceptional

22 Dec 2025

Joel

Great Hotel, great view, great location.

Partner

10/10

Exceptional

21 Dec 2025

Karen

Everything was perfect

10/10

Exceptional

20 Dec 2025

Joana

Very clean room , the bed was very comfortable, the building it self was well maintained as well .

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Edward

Not a bad price. Decent place. Charge for parking 👎

10/10

Exceptional

16 Dec 2025

Angela

Pool was too cold to ise

Business Family

8/10

Excellent

14 Dec 2025

Alysa

Staff was great, easy check in and great location

Leisure Partner

10/10

Exceptional

13 Dec 2025

Martin

Very clean and lovely location room overlooking the harbor

10/10

Exceptional

10 Dec 2025

Lashonda

We have a great time

Family_with_children

10/10

Exceptional

09 Dec 2025

Greg

Yummy food. Lovely rooms. Nice hottub a

Partner

8/10

Excellent

09 Dec 2025

Jerry

The room was clean and orderly and the property was well maintained

Leisure Family

10/10

Exceptional

09 Dec 2025

Joseline

Every time i have stayed here everything is always clean...no complaints!

Leisure Partner

6/10

Pleasant

08 Dec 2025

Kimberly

Room was in good condition but the shutters on the windows while they look nice, let in a lot of light at night, so it was hard for me to sleep. Also it was loud when people came in/out of the building when the door was closing.

Business

10/10

Exceptional

08 Dec 2025

Aliah

Room was fantastic and staff was amazing! Highly recommend!

Leisure Family_with_children