Rebecca
The Cherokee Lodge is a lovely, charming little cottage just a few minutes walk to everything fun in Coronado. My daughter and I stayed in room 9 which is very small but plenty of room for the two of us. Our first night was fine aside from the fact the refrigerator in the room did not work but our second was awful. The air conditioning unit kept over heating and blowed hot air. The small room was stifling hot and we woke up at 2:30 sweaty and miserable. Unable to sleep we called the number that they gave for emergencies, no one is on property after 3pm. Mary, the ai attendant promised she/it would get the urgent message to the team. We opened the windows and waited. An hour later my daughter was nauseous and we had heard nothing from management. So at 3:30am I called again and again expressed the urgency to Mary the ai attendant. She assured me that Management was being notified and that she had escalated the urgent situation. We went downstairs to get a piece of fruit to calm her stomach and the food was covered with fruit fly’s and gnats. We did not hear from anyone concerning the air until 7am. Although the manager was very apologetic and empathetic, unfortunately, our last day of this vacation was very much disrupted as we had very little sleep and had a full day planned followed with a very long drive home. They did refund what we paid for the night but we can’t get back the time. We truly wanted to love this place and hope that they make the necessary changes.
