Indigo - San Diego Gaslamp Quarter

United States , San Diego - CA
SAN DIEGO, 509 9Th Avenue
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100 reviews shown

8/10

Excellent

18 Mar 2026

Marc

Great place nice room. Restaurant not equipped for the menu suggestions, a lots of we don’t have it anymore. Otherwise good central place

Self

4/10

Poor

15 Mar 2026

Victor

Clean room great walking distance from everything

Partner

10/10

Exceptional

13 Mar 2026

mindi

Great places to stay. Clean friendly staff will stay there again.

Friends

10/10

Exceptional

12 Mar 2026

LEO

The staff was very professional.

Self

2/10

Poor

11 Mar 2026

Mariah

My room was dirty very dusty I was sneezing because of the amount of dust .Hair was everywhere shower , beds , and floor. I explain to them the importance of how the room should be clean but nothing was done .

Friends

2/10

Poor

09 Mar 2026

John

My room smelled like cologne and there was hair in my bed. I was able to at least change rooms but was a big pain .

2/10

Poor

09 Mar 2026

David

Hidden amenity fee for terrible amenities. Amenities include bottled water and $15 per night. They say you can use the $15 for breakfast but if you stay for only 1 night you cannot use it the morning you check out. Every thing felt like a scam.
Not to mention we had to ask for a new room because our first was dirty. Would never recommend this hotel to anyone. Staff was nice but useless.

Partner

10/10

Exceptional

04 Mar 2026

Kerry

The stay was great! Staff was great, the rooftop bar was closed even after I made a reservation and got confirmation text which was a disappointment but the girl at the desk made a recommendation to the Nobel rooftop which was fantastic. Breakfast was also GREAT, we ate there twice.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Nicholas

Clean room, convenient location

Partner

10/10

Exceptional

02 Mar 2026

Alicia

Cleanliness of the hotel and room was amazing, service wise and internet was a little slow but i will definitely visit again.

Partner

10/10

Exceptional

01 Mar 2026

diana

Room was cute and clean. Everyone was friendly and the rooftop restaurant bar was nice as well.

8/10

Excellent

28 Feb 2026

Almurtada

Clean and spacious room, good amenities and service, did not appreciate the hidden 450$ deposit fee that I found out about only after arrival and check-in.

10/10

Exceptional

25 Feb 2026

Laura

Room was great, staff friendly, rooftop bar great!

Partner

10/10

Exceptional

21 Feb 2026

Ramtin

Great location, friendly staff & clean rooms.

10/10

Exceptional

20 Feb 2026

Romano

10/10

Exceptional

20 Feb 2026

Estevan

Comfortable stay for the night. Plenty to do in the surrounding area. Speedy, and amazing customer service.

Family_with_children

10/10

Exceptional

18 Feb 2026

Jameica

I had the most spectacular view

10/10

Exceptional

16 Feb 2026

Rafael E

The location was perfect, clean restrooms and rooms. The Bed was comfortable and only 15-20 minutes waslk to Gaslamp, Seaport Village and 30 to Little Italy. Also, Table 509 for Breakfast was 🔥. Sergio, was great. Recommend The Cali Omelette and Breakfast Burrito with Cafe con leche. The Borrego Rooftop kitchen had great views and a great drinks with wonderful service from the Head Bartender. There is a $39 amenities stay per day that I do wish we knew about, but its all good coming from Vegas we are familiar with resort fees. Finally, an awesome market/deli around the corner that had everything. The location is dope. Had a great Valentine's Weekend with the lovely.

Leisure Family

10/10

Exceptional

15 Feb 2026

Carozio

This place is top-notch. I highly recommend Hotel Indigo. From housekeeping, valet and front desk they all offered 5 star service.

Leisure Partner

8/10

Excellent

14 Feb 2026

Lorena

It was ok ice maker didn’t work though on our floor

Leisure

10/10

Exceptional

14 Feb 2026

Pablo

Great

Business

10/10

Exceptional

14 Feb 2026

Jeff

Room was clean bed was really comfortable and the views are nice

Partner

10/10

Exceptional

08 Feb 2026

Giesi

Clean room

Self

8/10

Excellent

02 Feb 2026

John

Hotel was clean had a rooftop bar rooms where nice staff was nice valet was quick but when it was time to leave no one answered to help me bring down my bags

Business_and_leisure Partner

6/10

Pleasant

31 Jan 2026

Jessica

The staff was wonderful and very sweet to my dog. The room was a bit smaller than I expected and the views were not like I saw in photos of Petco Park. The only TV channel options were news and sports, which was a real challenge since I had my pup and wasn't going out. I hoped to watch a movie or two. Overall, and this is not a knock on the hotel at all, but the location was sketchy. Esp needing to walk a little dog, there were homeless people everywhere, the streets were filthy, and there wasn't a blade of grass anywhere to be found. It's quite disappointing b/c the gaslamp area used to be so much nicer but it did not feel safe and in fact I was basically told to only stay 3 blocks in each direction.

Leisure Pet

6/10

Pleasant

21 Jan 2026

Lorraine

We had ants in room, they moved us and had issues with hot water.staffbever answered phone had to get dressed to go downstairs for assistance. Severely understaffed

Leisure Family

10/10

Exceptional

18 Jan 2026

John

Great location to go to the stadium. Friendly. Staff. Excellent vallet service super quite also

2/10

Poor

18 Jan 2026

Gregory

Didn’t get the waters or the F and B credit

Partner

8/10

Excellent

15 Jan 2026

Luis

Friendly staff

Leisure Self

8/10

Excellent

10 Jan 2026

Patricia

The staff was very helpful and friendly. The breakfast was excellent. The location was a litle away from the more active section.

10/10

Exceptional

06 Jan 2026

William

Breakfast wa great. Staff helpful, no supraises at checkout. Excellent 3 night stay.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Erin

Check in was a nightmare, booked a room with 2 beds, had to wait until 730PM to check in, they kept offering a king with a rollaway, not acceptable. Hotel is severley short staffed and I do feel for the employees. Went for breakfast the next morning and sat for 40 minutes before even being asked for anything to drink. Why not set up a buffet instead if you don't have the staff.
On the good side, the rooms are quite spacious and it is in a good location.

Friends_and_family Friends

4/10

Poor

02 Jan 2026

Sean

Staff was friendly but the experience was underwhelming. Got there at 4:00 to check in, the room I requested wasn't available so I settled for a lesser room. The Lesser room was situated facing the interior which I was okay with since they were having a concert downtown. When I got to the room I noticed the bathroom had ants. Notified the front desk via the text message that they send out. Took over an hour for them to respond. They didn't move me and inform me that I would have a similar room or at least the one I paid for on the interior. Got to the room it was on the exterior facing the concert which allowed me not to get much sleep. Just wasn't a good experience. the

Partner

6/10

Pleasant

02 Jan 2026

Brandon

Tvs can be improved. Its a 55inch tv in 720p and its not smart. Supposed to be a 4 star hotel. Additionally I paid for a premium room with a city view but my view was just looking directly into some apartments or another hotel. No parking on site was also a big issue for me. Either you walk 2 blocks or pay $65 a night for valet. Supposed to be a 4 star hotel but has 3 star amenities.

Partner

6/10

Pleasant

31 Dec 2025

Cruz

Tried checking in at 3:50pm. Room wasn’t ready they said it would be an hour. Found out the rooftop bar and restaurant and their other bar is closed during the week. Only open for breakfast. What a disappointment! Then a guest came back and said they gave them a dirty room. Our room ended up being ready in 20 min. Found dirty sock in room and 2nd day we got no new towels. They were promptly brought to us. Changed a lot since we stayed here 8 yrs ago. Won’t be back. It’s just ok. The closed bar/restaurant being the main reason. I guess some places just didn’t recover from the pandemic

Partner

6/10

Pleasant

31 Dec 2025

HASSAN R

The room wasn’t ready and had to wait until 6:30 pm to get in the room

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Joseph

The first night the room did not get cleaned. We requested towels other nights. There is only one post for towels in the bathroom. Hence the towels were on the floor. The hotel charged a resort fee. Pretty standard but the promised coffee bar downstairs was empty and there was on one tea bag on the stand. We got a credit at restaurants but the bar was only open 1 day we were there. The restaurant was only open for breakfast until 9 am. I had to set my alarm to get my $15 free coffee and Tea.

Leisure Partner

4/10

Poor

30 Dec 2025

JEFF

Very understaffed and check in was brutal, rooms were also not ready

6/10

Pleasant

30 Dec 2025

Veronica Silva

The hotel and its amenities were excellent; however, my low rating is due to the initial interaction with the front desk staff. Upon arrival, the gentleman at the desk did not provide a proper greeting or any helpful information. He simply took my last name, mentioned that the room was ready, and handed me a piece of paper without explaining what it was. When I began asking about parking, he answered briefly that valet was the only option—something I wasn’t interested in—then took a phone call mid-conversation.
When I asked additional questions, he seemed irritated and stated they were dealing with a situation. While I understand emergencies happen, it does not excuse the lack of basic customer service during check-in. This interaction felt dismissive and unprofessional. It may be that this employee needs additional training in guest relations. I’m not being petty, but the greeting was undeniably rude and set a poor tone for an otherwise great stay.

Leisure Pet

10/10

Exceptional

29 Dec 2025

LEO

Yes

Self

4/10

Poor

28 Dec 2025

Amanda

We arrived early and then, Unfortunately, we waited several hours past check in to get a room because none were clean. The front desk was understandably overwhelmed, but i had to ask and then justify the next morning to be compensated. We missed part of a concert we came for.

2/10

Poor

28 Dec 2025

Jose

Took 2 hours to check in - rooms were not ready at 4pm. Finally checked in around 6pm

Leisure Family

10/10

Exceptional

28 Dec 2025

Jennifer

Room was clean and well-appointed. Proximity to Petco Park and downtown area was perfect

Leisure Partner

10/10

Exceptional

27 Dec 2025

RICHARD

When I arrived a day late because of airline dela. The manger told me we cancelled your booking at charged me the rack rate of about 50% more. They then told me to get refund nd from Expedia. The agent I called attempted to do so but told me the hotel is not agreeing to do so.

Never given an apology for paying twice. I was eventually (2 days) after much stress able to find someone on hotel accounting to help me.
Hotel room cleaning was marginal at best.

Over priced for value

Leisure Family

10/10

Exceptional

16 Dec 2025

Scott

Very nice rooms.

Leisure Friends

10/10

Exceptional

14 Dec 2025

Maria

Clean room

Leisure Family

10/10

Exceptional

08 Dec 2025

Ronald

Awesome

Leisure Family

10/10

Exceptional

07 Dec 2025

Thanapong

Large, comfy room, good service, good location

4/10

Poor

26 Nov 2025

Astrid Maria

I stayed at this hotel 6 nights while I was attending a conference and 1) my room was not cleaned at all one day, 2) cleaned poorly on a second day, and 3) cleaned only after I came down to request the service on a third day. I literally had to come down 3 times to alert staff of cleaning issues. According to the manager, Ashley, this was an issue “request, specifically concerning the linen change.” I requested the refund and am still waiting. And, as stated in my email, am not referring to the amenities fees, which are absurd as they are forcing guests to eat inside the hotel and drink “unlimited” coffee/tea. Understand that people who travel for business may be the whole day outside. I paid 32 dollars for 2 bootlegs of water, unbelievable.

Business Self

10/10

Exceptional

17 Nov 2025

rahul

great location, clean room, great staff

10/10

Exceptional

12 Nov 2025

Ronald

The hotel as a whole was fantastic! We loved and enjoyed the atmosphere, it was high-quality, luxurious. The property inside and out was well-kept and clean. The rooms were spacious and cozy. The staff were friendly and very helpful when requesting service.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Darian

Great staff

Business

4/10

Poor

06 Nov 2025

Itzel

Towels were dirty, never received a voucher for drinks or food. Room was not very clean.

6/10

Pleasant

25 Oct 2025

Christian

I personally won’t stay here again. Bad interaction for me with the front desk, lady. Definitely overpriced. And for me, I’d rather just go stay somewhere else.

Leisure Family

8/10

Excellent

24 Oct 2025

Alvin

Room was nice, but the room was missing the complimentary slippers, pen for writing, laundry bag and enough towels for 2 guests. Luckily, there was an employee cleaning another room and she gave us the towels which we really needed.

Friends_and_family Friends

4/10

Poor

14 Oct 2025

Young

Don’t expect to get their own advertised rooftop credit — it wasn’t applied at checkout, and customer service just keeps delaying the refund. Total waste of time.

Business Friends

4/10

Poor

11 Oct 2025

Nathan

Nickel and dime type hotel with rude front staff.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Geno

Clean

Leisure Friends

10/10

Exceptional

04 Oct 2025

Patricia

Only issue i had while the stay was my neighbors on the left side of our room was up until 4 am talking loud going in and out of the .while the door slam every time . Ugh . like it was a party i did mention it to the front desk they did get quite by that time it was time for me to getting up to check out .

10/10

Exceptional

02 Oct 2025

Victor

Everything was excellent

Business_and_leisure Friends

10/10

Exceptional

30 Sep 2025

Esther

Excellent!!!

Leisure

8/10

Excellent

28 Sep 2025

Steve

No pets

Partner

10/10

Exceptional

24 Sep 2025

Craig

Very friendly staff.

10/10

Exceptional

14 Sep 2025

Marcos

Great location

10/10

Exceptional

12 Sep 2025

Ronald

Great place, great location, friendly

Partner

10/10

Exceptional

12 Sep 2025

melina

Good location. Great view from the rooftop bar. Service was a little uneven.

2/10

Poor

02 Sep 2025

Natasha

We contacted the property to let them know that we will be checking in after mid-night. The valet service person was asleep behind the counter. The AC in our room did not work, it was at 78 degrees and they wanted us to use a fan instead of finding a room with an AC that worked. The front desk reception and manager had absolutely no customer services skills and kept reciting the terms 'that is our policy' - ridiculous! Just work with your guests to make things right!

Leisure Family

6/10

Pleasant

01 Sep 2025

Jennifer

Not 4 Star property

This is NOT a 4 star hotel. It is dated, room was run down and poorly maintained. Lots of damage and wear and tear. No pool, did not live to expectation or price.

Partner

10/10

Exceptional

01 Sep 2025

Bobbie

Close to Petco Park, clean, and very friendly and helpful staff.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Sharon Evelyn

Loved the location ,front desk young lady who checked us in really helpful
Not sure about daily fee with no pool
With stay again

Leisure Partner

8/10

Excellent

27 Aug 2025

Dana

Close to petco park that is a plus…just one thing they don’t have is a pool.

10/10

Exceptional

25 Aug 2025

Nancy

Great hotel fun rooftop bar bartender Josh was good very friendly staff especially Skylar Food in restaurants were delicious.

Leisure Friends

6/10

Pleasant

23 Aug 2025

Sharon

Visit was a let down. Last time I was there the visit was close to perfect. This time, we were right underneath the rooftop restaurant. Very noisy, particularly last evening. Cleanliness lacking in that room was not correctly made . Another day inundated with Clorox. Slippery bathroom. Felt that resort fee was a rip off . Breakfast was excellent. Front desk staff very nice

10/10

Exceptional

22 Aug 2025

Melinda

Beautiful boutique hotel just a block from Petco Park. Very walkable and close to so many restaurants and Seaport Village. We were lucky to get a free parking space in front of the hotel. Easy walking area and safe. Hotel was very updated and had so many amenities such as water and snacks in the room. Free coffee and tea also. The rooftop bar is also spectacular! We absolutely loved this hotel and will definitely book here again!

Leisure Partner

10/10

Exceptional

21 Aug 2025

Erika

Great location if you’re staying in the gaslight District close to Petco Park and there’s several restaurants and bars in walking distance. The valley parking was extremely expensive ( $60 per night) however there is several parking garages and street parking available if you’re able to grab it. We really enjoyed our stay! definitely would stay again!

Leisure Partner

10/10

Exceptional

20 Aug 2025

Mathew

Ballpark adjacent! Great night life around it.

10/10

Exceptional

08 Aug 2025

Francisco

Awsone

Leisure

10/10

Exceptional

07 Aug 2025

Casey

Leisure Family

8/10

Excellent

06 Aug 2025

Verified traveler

Location, Quality, Dogs, Valet only

Hotel location was central to Petco Park and a lot of downtown eateries/bars. Quality of hotel was top notch, one of the best in the area. Parking is valet only ($65), huge bummer. Food at hotel restaurants very expensive, quality just ok. Service was excellent as our room was available for early check-in. Sign up for their rewards or else you'll pay for early check-in. Room quality was also fantastic. Only issue was the noise coming out of the mini-fridge, and also a water dripping noise coming from the floor above. Surprisingly the walls were very thick and I barely heard anyone coming in/out of the elevator nearby or through the hallway. Also, the surrounding area is extremely dog friendly so dog smells (mostly urine) are abundant and expected. Hotel is also dog friendly but I barely saw any dogs inside. Only once you step outside.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Rebecca

Great place for a night around the gas lamp district. We went to a concert at Petco Park and it was perfect! Walkable to everything you need, friendly staff, clean rooms and in the heart of everything!

Leisure Friends

10/10

Exceptional

01 Aug 2025

Elieser

Awesome place within walking distance from Petco Park, restaurants and gaslamp. Clean with cool bar upstairs.

Leisure Partner

8/10

Excellent

01 Aug 2025

Daniel

PROS: Nice, modern hotel. Rooms were very spacious with lots of storage and a safe. Beds were very comfortable, especially the pillows. Bathroom was large and spacious as well. Restaurant for breakfast was nice with good options, along with the bar in the evening which had a good range of food and drinks. Staff were polite and helpful.

CONS: Shower heads could do with a clean as the holes were clogged and didn't let that much water out. Room servicing was very good, however they always seemed to arrive in the late afternoon when we were using the room so we had to leave and come back which was frustrating. Our main negative was how expensive the hotel is. The daily charges of £25 dollars added to your bill at the end for amenities was a bit much - so really the free WiFi and free water was not actually free!

I'd stay again but would have to think about all the additional charges first.

10/10

Exceptional

01 Aug 2025

Rudy

Great location and super nice staff. The rooftop bar was great! The bedding was dirty when we arrived but house keeping quickly resolved the issue. Will stay again!

Leisure Family_with_children

8/10

Excellent

31 Jul 2025

Eric

Nice, but not snooty

Ask for a room thay doesn’t face Petco park. While the view is nice, the noise is inescapable. There’s also a very loud bar that blasts music till 10pm.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Sean

I loved how close it was to the petco park and just walking distance to so many things in the gaslamp quarter

Leisure Self

6/10

Pleasant

29 Jul 2025

Roxanne

No pool but amenity fee, hotel was a great location, bedding was comfortable however room was not the cleanest

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Socrates

Excellent customer service, friendly staff

Business_and_leisure Family

10/10

Exceptional

22 Jul 2025

Daniel

Amazing hospitality

10/10

Exceptional

20 Jul 2025

Steve

Great hotel, view from rooftop bar amazing, restaurant in lobby has amazing breakfast options

Leisure Partner

10/10

Exceptional

15 Jul 2025

Ashley

Would definitely stay here again!

Leisure Partner

4/10

Poor

11 Jul 2025

Elizabeth

Visited SD to celebrate wedding anniversary. Hotel is in great location near Petco park and even has a nice view of Petco field from Rooftop. Upon check in, the room we were provided was dirty, there was pubic hair on and around toilet. I provided pictures to front desk and we were moved to 722. The front desk attendant made it a point to state that housekeeping had just checked this new room and it was clean. Issues; went to take a shower and shower soap was empty, housekeeping had to bring a new bottle, the hard vinyl floors were sticky and dirty. Tried to secure our valuables in safe and it is not bolted to top of closet shelf and almost fell on my head. The safe is just sitting, protruding from closet shelf. Very heavy, a bad accident waiting to happen. My husband rolled over in bed next morning found an empty vodka bottle left from prior guest on shelf under night stand. As we were checking out, we looked under bed and discovered underwear from previous guest along with trash and a hair tie. The hotel hallways were dirty with crumbs and debris. There was a half eaten cookie sat on the table outside of 7th floor elevator for over a day. The rooftop bar, service from Felix was the best thing about this hotel. Michael front desk attendant was also really nice. We explained a glass had accidentally slipped off counter in bathroom in our room and broken. He was gracious and thanked us for letting him know. Side note, drinking glasses provided in bathroom near toilet is gross.

Leisure Pet

10/10

Exceptional

07 Jul 2025

Verified traveler

Convenient location for Gaslamp. Great views and walking distance to restaurants and bars. Will book again.

Leisure Friends

10/10

Exceptional

01 Jul 2025

Luis

Good environment

10/10

Exceptional

01 Jul 2025

Nicole

Only Valet Parking at this site

8/10

Excellent

30 Jun 2025

Verified traveler

Accurately priced

The hotel was a decent stay, pretty quiet for being next to the ballpark and gaslamp district. Make sure you use your dining credit early, they are very specific when to use it, we arrived at the restaurant 15 mins before close but they already closed the kitchen.

Partner

10/10

Exceptional

29 Jun 2025

Martha

The

8/10

Excellent

25 Jun 2025

juan

The roof top bar was cool. The room was very nice and clean. Great stay for a padres game. It was a good room. The street entrance by Valet was kinda dirty for some reason but the hotel was very clean and nice on the inside. Parking is over priced.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Katherine

We loved the location and closeness to Petco Park and all of our favorite gaslap spots. We would love to stay again sometime.

Leisure Partner

10/10

Exceptional

22 Jun 2025

AMANDA

very good amazing views and time