Name: Four Points By Sheraton San Diego
Address: 8110 Aero Drive, San Diego, 92123, US

10/10

Exceptional

03 Aug 2026

Charles

Room was clean, quiet atmosphere

6/10

Pleasant

03 Aug 2026

Crystal

I arrived at 1pm. There were 2 girls in front of me getting checked in with a clean room got room keys etc. When they got to me they had to check with housekeeping if there was a clean room all of a sudden. I didn’t say anything bc check in is technically now until 3pm but I did find it a little sus. We ubered downtown and some lunch and drinks then came back at 1:57pm. They still were unsure if they had a room for me. This time I did ask and was visibly annoyed, I mean this is almost an hour after my check in time. The girl mumbled that they were booked back to back- like what does that even mean? When she finally “found” a room for me and we finally stepped inside it had a distinct smell to it. Like someone had smoked in it but they tried their best to cover it up with cleaning products as much as possible. We didn’t say anything bc it was hard enough getting a room in the first place and we were going to a concert that night so we had to get ready and go. Overall a disappointing experience, now I know why they only have 3 stars on google.

8/10

Excellent

03 Aug 2026

Geofoniell

Good place to stay especially for work related trips

2/10

Poor

02 Aug 2026

Gabriela Duran

During my stay, several serious incidents occurred that severely disrupted our stay and compromised our safety:
While bathing my 2-year-old daughter, the water from the bathtub suddenly turned extremely hot. Fortunately, no serious injury occurred, but this created a dangerous and frightening situation for a toddler.
I immediately contacted front desk staff for assistance. Maintenance was unable to fix the issue, and no timely solution was provided.
Inconvenient Room Relocation: After a long day, at 10:00 PM, with two tired children, we were forced to pack our belongings and move to a room on the complete opposite side of the hotel, causing unnecessary stress and fatigue for my family.
There was an ongoing puddle of water at the room entrance,
Despite our reservation clearly stating that there were 4 guests, we were consistently provided with only 2 towels per day, despite my complaints.
Following these complaints, a staff member promised to refund the charge for that specific night. To date, this refund has not been processed.

6/10

Pleasant

02 Aug 2026

Tahara

The hotel was fairly clean, beds were comfortable, the common areas were hot and looked outdated. There was also no hot water in the shower . Not worth the cost we paid.

10/10

Exceptional

02 Aug 2026

Katherine

Staff was great

10/10

Exceptional

02 Aug 2026

Truc

We definitely come back!

6/10

Pleasant

01 Aug 2026

Johanna

The room was ok outdated shower head water pressure was low took a min to figure out how to switch from faucet to shower head

10/10

Exceptional

26 Jul 2026

Dongping

So close to many good restaurants. Central location for San Diego, Short drive to top attractions. Hotel is very spacious. Clean!

10/10

Exceptional

22 Jul 2026

Maria Antonieta Mendoza

Excelente servicio, el personal es muy muy amable y en general todo esta muy limpio.

10/10

Exceptional

21 Jul 2026

Donald

A great place to unstress. Check in was effortless as well was check out. Friendly service and just what we needed.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Tim

Hotel staff was amazing, so friendly and works with you. Super clean rooms and amenities all you can ask for

Family

10/10

Exceptional

15 Jul 2026

Hebah

Was amazing

10/10

Exceptional

14 Jul 2026

Annie

Staff

2/10

Poor

12 Jul 2026

Elmer

I was extremely disappointed with my stay at this hotel. This was my first time staying here with my spouse, and we were both looking forward to a relaxing and memorable experience together. Instead, we were met with multiple issues from the start. The lights in our bedroom didn’t work, making the room uncomfortable and inconvenient, and the bathroom sink was clogged. These are basic maintenance issues that should have been addressed before guests ever checked in.

What upset me the most wasn’t just the condition of the room—it was the lack of help from the staff. We reported the problems hoping someone would assist us or at least show some concern, but no one seemed willing to help. I felt ignored, frustrated, and honestly heartbroken. It was especially upsetting because this was supposed to be a special trip for my spouse and me, and instead of making happy memories, we were left feeling disappointed and overlooked.

I expected much better from this hotel. Good customer service can make up for mistakes, but in this case, there was no effort to resolve the issues or make our stay better. We left feeling let down, and it’s sad that our first experience here turned out this way. I truly hope management takes these concerns seriously and improves both the maintenance of the rooms and the way guests are treated, because no guest should have an experience like ours.

Partner

10/10

Exceptional

11 Jul 2026

Annie

Clean room

Family

2/10

Poor

09 Jul 2026

Denise

I wouldn't recommend this place staff was rude and talk mean to you. Are room was dirty

Family_with_children

2/10

Poor

06 Jul 2026

Einav

Pool was nice.

6/10

Pleasant

03 Jul 2026

Felipe

Staff was very nice. Hotel looked like a dying mall inside. Landscaping by the pool was unkept. Vibes were off

Family_with_children

8/10

Excellent

02 Jul 2026

Indresh

Surprised to find breakfast was not complimentary. Should be explicitly mentioned in the details. Feels deliberate deception by hotel management

Family_with_children

2/10

Poor

28 Jun 2026

Aida

We arrived to check in and they told us our.Reservation had been cancelled.No one notified us.They did not help us book another hotel.They just said, sorry, too bad.We were left astranded and ended up having to spend more than double what we had budgeted for thank goodness we found a room, otherwise we would have been stranded.

Friends

6/10

Pleasant

28 Jun 2026

Ryan

Out dated, needs to be upgraded

6/10

Pleasant

27 Jun 2026

Michelle

I chose this hotel because the pictures and reviews looked great. Unfortunately we had a few instances of spiders (which weren't bad) and a cockroach in our room upon return on the second night. The staff was great was able to assign another room for us. My daughter and I were also looking forward to utilizing the pool, but the walls were rusted and looked damaged. The pool was already really dirty with hair and other floating specks. We didn't use the other amenities upon by the hotel. Overall, it was a fair experience but likely will not stay again.

Family_with_children

10/10

Exceptional

26 Jun 2026

Christopher

The room and hotel in general was very clean. Perfect for our mini vacation. Staff was friendly and helpful. The hotel is also close to a few stores and restaurants.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

April

Over all the room is clean. breakfast choices are great

Family_with_children

8/10

Excellent

25 Jun 2026

Amy

This is an old-time glory type of design and building structure, plenty of rooms and very spacious. The trees and fountain form the center of the beauty of the hotel. This is a place for relaxation and admired the old-time luscious period of time setting.
Rooms are clean and upkeep well, staffs mostly helpful, the hotel still hold up for the glory of being a well famous stars hotel.
Foods on breakfast and bar areas are regular types, not matching well with the hotel name.

Self

10/10

Exceptional

22 Jun 2026

James

I've stayed at this facility in the past and will stay here again. Exceptional location, easily accessible to just about everything. The staff is very friendly and helpful. Can't say enough good things about this facility.

Self

4/10

Poor

21 Jun 2026

Richard

The room smelled musty.

Family_with_children

8/10

Excellent

21 Jun 2026

Robert

Comfortable room, bed, clean. Jacuzzi and pool needs resurfacing, advertised heated pool, it was not. Not many guest at pool but ran out of towels, used towel bin overflowing. Facility a bit dated, some areas upgrated, for instance, the bathroom was modernized. Over all fairly clean but carpets could use a cleaning. The room had a odd smell when entering but cleared up after running the air for a little bit

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Mario

Beautifully, clean and peaceful property in beautiful San Diego.

Partner

10/10

Exceptional

20 Jun 2026

David

Upon arrival, check in was easy. I purchased the extras on Expedia that came with parking and 2 welcome drinks in the bar. She couldn’t see that on her end, but honored it just by telling her what it was. They had a crib for the child I was traveling with and had it sent to the room very quickly. I didn’t get a chance to go to the bar and use the welcome drinks since I had my kids. We went to the pool and it was nice and clean. The last time we stayed here 2 years ago, the spa was dirty and green. This time it was very nice. There was algae on the walls of the pool that I noticed, so hopefully that gets cleans. Room was clean and no complaints with the shower or beds. Tv was nice and easy to use.

Family_with_children

8/10

Excellent

18 Jun 2026

Deirdre

Overall, my family and I had a great weekend at this hotel.. This is a large convention type hotel with lots of rooms, a pool, hot tub, a small gym and a big buffet breakfast opportunity in the morning.
The beds were comfortable, The hotel was quiet at night, I slept well.
We will stay here again, when we come to visit our kids at college.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Craig

The property is nice but needs updating. (Wallpaper peeling off wall, drawers sticking or not closing all the way. Housekeeping came in to clean on day 2 but left no washcloths or coffee cups. There was no remote control for the TV when we checked in and had to call front desk to get one. Food at the morning breakfast buffet was lukewarm in the warmers. Beds were very comfortable and A/C worked well. Overall property was clean and smelled nice. Grounds were attractive.

Partner

8/10

Excellent

15 Jun 2026

Nancy

Reasonable summer price. Front desk is polite. It would be great if maintenance would check all the rooms for electrical and sink working. Temperature in the hallways is too warm. Sink drains too slowly.

6/10

Pleasant

15 Jun 2026

Bing

There’s no designated smoking section. There are ashtrays outside each entrance. I have no choice but to use the entrance, and therefore, have no choice but to be exposed to the disgusting smoke.

8/10

Excellent

07 Jun 2026

Nour

Friendly staff and good service. My only comment is I had asked for the cleaning team to come by while I was away and they didn’t come. The front desk had said the cleaning staff comes every other day. Which was a surprise considering that hotels do a room cleaning every day

Self

2/10

Poor

04 Jun 2026

Jaina

If you stay here, do not arrive at night. The late night staffer that checked us in needs to be retrained on how to speak to guests. He is the sole reason we will never return.

10/10

Exceptional

01 Jun 2026

Syed

Everything was good

10/10

Exceptional

01 Jun 2026

Melissa

So comfortable, quiet and big. Loved it!

Family

6/10

Pleasant

30 May 2026

Liana

Clean room

Friends

8/10

Excellent

29 May 2026

Peggy

Toilet ran constantly had to call the front desk to get it repaired. The sink would not drain sometimes and they had to come in and deal with that too. Had no Kleenex and only half a roll of toilet paper, so we needed to get one more roll of toilet paper and a box of Kleenex. My guess was when they were cleaning the room before we arrived they got interrupted, however the towels and sheets on the bed and the rest of the room was immaculate.

Partner

4/10

Poor

25 May 2026

Irene

Renovation are deeply required, room was clean but had a deep ordor. Bathroom needed attention with plumbing fixtures broken, iron didn’t work, microwave door keeped jamming. Bed was comfy and breakfast was delicious. Motel vibes.

Family_with_children

6/10

Pleasant

25 May 2026

Ravi

Overall room and stay was good and even breakfast. But staff and room service was average.

Family_with_children

8/10

Excellent

24 May 2026

Emanuel

Room cleaning took place every other day but late so we just got clean towels. Not a complaint just an observation

Partner

10/10

Exceptional

19 May 2026

Jason

The staff was nice and accommodating. The person who helped check me in was very personable, kind and patient.

10/10

Exceptional

19 May 2026

Debbie

We only stayed one night, but what a wonderful hotel. The staff is very kind, accommodating etc. our room was great. We requested an ada room
For my mom and it was perfect! We would stay here again!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Veronica

Comfortable bed. Clean property inside and out.

Family

10/10

Exceptional

17 May 2026

Theodore

All great 👍

Self

10/10

Exceptional

17 May 2026

David

Everything was great. Only suggestion is that it would be nice if there was complimentary coffee available in the lobby in the mornings

6/10

Pleasant

10 May 2026

Percy

Tv doesn’t work well

Partner

6/10

Pleasant

10 May 2026

SHERRI

Good as a basic lodging. Quiet and comfortable. They did not honor the promotions on Hotel.com when you book your room (such as the parking promotion) so don’t select those. They won’t honor it and won’t refund you.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Eric

Beautiful hotel and played Altitude Disc Golf too its very creative and technical course.

Self

10/10

Exceptional

04 May 2026

Denise

The hotel is nice and clean. The staff was great will definitely stay here again.

Partner

10/10

Exceptional

03 May 2026

Scott

The breakfast menu was great with lots of options.

Partner

8/10

Excellent

02 May 2026

Juan Jose

Ok

Partner

10/10

Exceptional

01 May 2026

Mark

Good place.

Family

6/10

Pleasant

28 Apr 2026

Tommy

Pool was nice. Gym was average. Rooms are beat up, flooring peeling. Four points chain used to be very nice, they have let them run down.

Self

10/10

Exceptional

26 Apr 2026

Wilmon

Great stay!

Partner

2/10

Poor

19 Apr 2026

Ahmad

Unfortunately, my stay at the hotel was below expectations. The room was less than average, with very old furniture and worn-out carpet that had an unpleasant smell. The bathroom was not clean, which was quite disappointing.
Also, the room was supposed to have a pool view, but we couldn’t see the pool at all, which felt misleading.

Partner

10/10

Exceptional

18 Apr 2026

Victoria

We ate dinner at the bar. Food was delicious, and service was great. Same for breakfast the day after. Very, very nice accommodations!

Partner

8/10

Excellent

18 Apr 2026

Rowena

The only downside was room service every other day

Partner

8/10

Excellent

17 Apr 2026

Patricia

Yes it was a good breakfast. Just wish it was included in the hotel rate

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Alma Noemi

Room was clean but had a very “funky smell”
It was loud in general (thin walls and you can hear every single movement next door and doors being slammed on the hallways)
Would not stay there if going back to San Diego

Self

10/10

Exceptional

13 Apr 2026

Tank

Had a little bit of confusion during check-in since I booked through a third-party Travel app, but the manager, I believe his name was Ahmed, took care of us and made sure that everything was necessarily corrected. Excellent customer service.

Partner

8/10

Excellent

12 Apr 2026

Phillip

- Great staff

10/10

Exceptional

07 Apr 2026

Edgar

All is good

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Javan

Room wasn’t the best smelling,

8/10

Excellent

03 Apr 2026

SHAWN

Breakfast was good, and the staff at the bar was super friendly. My room was nice and quiet, but there were things that annoyed me, like how the door lock was hard to trigger open. The ceiling light with motion detection kept flicking on and off. Lastly, the air in my room smells like vinegar or something that I had to run the A/C unit to the coolest in order to bring it down. I was not sure if it was from the humidity of that hot day or something else.

Friends_and_family Friends

6/10

Pleasant

01 Apr 2026

Regan

This is definitely a dated hotel. The lobby has been redone, but the hallways and atriums leading to rooms could be updated or jazzed up with plants or furniture. The rooms were nice and comfortable.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Kelly

Lovely staff

Family_with_children

10/10

Exceptional

31 Mar 2026

Shannon

Booked last minute and they were very accommodating for my adult with autism

Family

8/10

Excellent

24 Mar 2026

Christine

Close to yummy food

2/10

Poor

16 Mar 2026

Patricia

Is not a good hotel for handicapped. Parking is too far from hotel except for two spots on the side of the hotel which the staff did not provide that information when checking in.
Front desk staff need to be trained in customer service and at least fake being caring and concerned. They need training in billing. I was billed twice and I paid through Expedia. They also need to learn how to set-up wake up calls or say your hotel provide that service. Lastly, if the hotel had a garage, it would be a different story, but they charge when we're all parking outside. I will never set foot in that hotel again.. total disappointment.

Partner

2/10

Poor

15 Mar 2026

Melvin

Worst service ever. Not helpful staff at all and interrupted our stay with waking my family up early on vacation because of the intolerable noise in the the fitness area on 2nd for. What kind of hotel puts a fitness room on the second floor when customers are asleep under the fitness center and slamming the lights all over at 6am in the morning. I will never stay at this hotel ever again. I want my refund

Family_with_children

4/10

Poor

15 Mar 2026

Kaitao

Property was ok, but staff were not trained well to process payment correctly.

Family

6/10

Pleasant

15 Mar 2026

ROSEMARIE

Booked a deluxe room and really didn’t know the difference between a regular king room and deluxe room because there are no photos on Expedia or any websites. The building is outdated, it looks like a twilight zone. You can tell insulation needs work as you can hear any noises outside or next door or the hallway. Price per night is decent but I can understand why. Property needs work.

10/10

Exceptional

15 Mar 2026

David

I found the property very comfortable

6/10

Pleasant

10 Mar 2026

Finous

I didn't have any breakfast! I've got the reservation with the breakfast but they said it's without breakfast!
The location is not very nice! The stuffs are fine!

10/10

Exceptional

09 Mar 2026

Truc

Everyone

6/10

Pleasant

08 Mar 2026

Tiffany

Room was dated which is fine,but it wasn't clean. There was a blue chair in the corner that had years of stains on it and dust between the cushions. I always check rooms for bed bugs and when I do thats when you can really see how clean things are. There was hair from previous guests under the mattress and stains on the bed skirt. No bed bugs which is great. The bathroom had someones red sock fuzz and hair on the ground still. Shower pressure was insane. You might lose an eye with how powerful it is. Staff was fine. Paying for parking was not cool because there is no where else to park and there is PLENTY of parking.

Partner

10/10

Exceptional

01 Mar 2026

Thomas

Nice room, safe neighborhood good food on sight

Self

6/10

Pleasant

21 Feb 2026

Shane

The hotel is dated. The room was fine, the bed was comfortable. Apparently, I got the early risers section since I had two nights of people making noise at 0300. Friday night was a disaster, the parking lot was completely full for an MMA fight and guests apparently had to park on the dirt, in the fountains, and inside the back kitchen since there was no other place available. Seems a parking lot reserved for guests would be a good idea.

Self

10/10

Exceptional

19 Feb 2026

Michael

Staff was great. Centrally located for my needs.
You can tell that this is a dated hotel but the room was comfortable

Family

6/10

Pleasant

19 Feb 2026

justino

FREE BREAKFAST AND PARKING

10/10

Exceptional

16 Feb 2026

Lillian A

Room was great. Breakfast was excellent!!

Leisure Partner

10/10

Exceptional

12 Feb 2026

Kyle

Everything was wonderful!

6/10

Pleasant

12 Feb 2026

Erin

Jacuzzi wasn’t that warm, bubbles didn’t work. Barely anything on the tv. AC was too loud and wouldn’t turn off

10/10

Exceptional

12 Feb 2026

Don

Great property and amazing staff. Andrew was great and helped me extend my stay when they were \"sold out\" online, he made it happen. 5 Stars is not enough for him or the hotel - I will be back.

6/10

Pleasant

12 Feb 2026

Kristopher

Somethings were in disrepair. Fixtures hanging out, wall with holes showing. There were also too few outlets for charging devices, and the existing ones were loose, so plugs kept falling out. Older construction with wear and tear, surprised it was kept up as well as it was. That with the location, I'm sure this property serves a purpose, just not mine in the future.

Business Self

6/10

Pleasant

02 Feb 2026

Tiffany

The room ac unit didn’t work, so the room got warm at night. Could also use some variety of coffees

Business_and_leisure

8/10

Excellent

02 Feb 2026

Howard

The staff is always very outgoing and courteous. The room was as clean as routine cleaning can accomplish. I believe that the carpeting could use a deep cleaning. Dirt from the carpet was dragged in by shoes to the bathroom and produced dirt spots all over the tile floor.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Martin

Clean room friendly staff

10/10

Exceptional

30 Jan 2026

Terry

Great place. Centrally located. Soft beds, pool and jacuzzi a plus.

10/10

Exceptional

29 Jan 2026

Gisela

Clean rooms. Bed smelled clean. Friendly front desk staff. Quiet place. Perfect.for sleep.

Business Self

10/10

Exceptional

25 Jan 2026

Eva

Very clean, good customer service, excellent housekeeping!

Business

10/10

Exceptional

25 Jan 2026

Mark

All good

10/10

Exceptional

24 Jan 2026

Peter

Nice place

Leisure

10/10

Exceptional

21 Jan 2026

Darbin

Good hotel condition, Amenity. And price

Leisure Self

4/10

Poor

20 Jan 2026

Christyl

Bed and pillows we uncomfortable the toilet kept running every hour on the hour shower wouldnt stop leaking there was a large yellow stain on the towel woke up to a puddle in the halway by the bathroom the fridge was leaking for as much as i spent on the room i expected better quality

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Amber

Pretty rundown for a four point Sheraton

Partner