Hotel AR Los Arcos

6/10

Pleasant

12 Dec 2025

Peter

Breakfast was ok but limited choice, parking was great as underground in hotel and therefore safe!

Partner

8/10

Excellent

12 Oct 2025

Ligieja

For a 4 star hotel I would expect a kettle in the room. The bathroom was clearly new but empty (no hangers for shower towels). No bidet either. Very comfortable bed and huge room.
The staircase smell of fried oil,not pleasant. The view is magnificent. Parking was good as well.

Leisure Friends

10/10

Exceptional

17 Aug 2025

Ana

Food at restaurant was amazing, lots of places to walk for shopping and food.

Leisure Partner

8/10

Excellent

13 Jul 2025

Kathryn

Nice hotel but a bit of a walk to sights

Leisure

8/10

Excellent

25 May 2025

Mary

Large clean room with comfortable beds. Only a block from the bus station and a short walk to the aqueducts.

6/10

Pleasant

20 May 2025

Silvia

Excellent location, clean Hotel but Air Conditioning not working effectively.

Partner

6/10

Pleasant

05 May 2025

Verified traveler

Room with a sewer smell.

On arrival the reception staff were welcoming, friendly and helpful. The room however smelled like an open sewer. As it was late and we were very tired after a long drive, we slept with an open window all night rather than going through the hassle of changing rooms. This room should not have been offered to anyone as, although it had been cleaned, the smell was evident immediately on entering and would have been noticed by the cleaners. This made our stay in this hotel unforgettable, for the wrong reasons. I assume the other rooms must have been the same as I find it hard to believe that smells from the sewer pipes came into just one room. If the breakfast and the reception staff hadn't been so nice we would have given a 1 star rating!!

6/10

Pleasant

30 Apr 2025

Eduardo E

Good hotel with great location, near Segovia's city center. In general, the hotel needs to be updated/remodeled, thus it shouldn't be cataloged as a 4 stars hotel.

Leisure Partner

10/10

Exceptional

25 Apr 2025

CESAR

We liked almost everything but Segovia is kind of cold at this time, we got there after the restaurant was close, we were tired and in the room they did not have even a teapot so we can have something hot, the toilet cover was broken and we reported it but it was a Holiday and maintenance was not available to fix it, they offered another room but we had unpacked. We liked it very much and will go back again.

Leisure Family

8/10

Excellent

19 Apr 2025

Dolores

The front desk personnel were lovely. The restaurant staff was was professional.

The food at the restaurant was excellent.

Leisure Family

10/10

Exceptional

25 Feb 2025

Jerome

Great location, good quality

8/10

Excellent

08 Nov 2024

Ann

The breakfast was good value, and the staff friendly and helpful. The room was a bit crowded with one chair, yet we would have liked having use of a second chair. Appreciated the little fridge. Most disappointing was lack of notice that the workout gym would be closed. I checked the hotel's website before we arrived and nothing was said about the gym's closure.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Verified traveler

A good choice

nice hotel, close to all

Self

6/10

Pleasant

07 Aug 2024

Thaddeus

Very Unfriendly Receptionist

Very disappointed in the room we received. The first room clearly smelled like smoke, but the receptionist was very disbelieving as if we were scamming her. It wasn't our fault that the previous guest had smoked there. The replacement room had 2 double beds and the receptionists claimed that there were no more rooms even though the hotel wasn't busy. It sucked that my wife & I had to sleep on twin mattresses with a crack between us. Uncomfortable!

The service in the breakfast buffet was good; the helpers were very nice. The cleaning lady was very nice when we asked for help.

Partner

10/10

Exceptional

28 Jun 2024

Paloma

Very nice

10/10

Exceptional

22 May 2024

Silvia

Great location, excellent service and very professional staff

Partner

8/10

Excellent

14 Apr 2024

Hendrik

Room was fine, nice comfortable bed and large bathroom. Quiet in the room, but airco is loud. Nicely situated next to the centre of Segovia.
Points of attention: Parking garage has very small roads and is cramped. There is an elevator, but the hotel can only be entered by stairs, not suitable for wheelchairs etc.

Leisure Partner

10/10

Exceptional

13 Apr 2024

Roderick

Good Hotel

Well positioned hotel. Pleasant and friendly staff. Enjoyable buffet breakfast.

Partner

10/10

Exceptional

09 Apr 2024

Francis

The hotel is very well located and the room was very comfortable. There is a good quality buffet breakfast with a good range to choose from. Staff are friendly and helpful.

Leisure Partner

4/10

Poor

28 Feb 2024

Vivian

Dated hotel with very restrictive parking!!

This hotel was probably once very nice but it has lost some of its charm and would benefit from a refresh. On the positive side the bathroom/ shower facilities were very good. The negative items were the very noisy air con, the road noise and the breakfast (the hot food was stone cold)!?
In addition if you have a car then I advise not to use the hotel car park as it has very restrictive access!! I didn't even attempt to access it.

Partner

6/10

Pleasant

01 Nov 2023

Gustavo

The property is old and the rooms need a big upgrade, unfortunately the bathroom smelled very bad since the day we checked-in, had to buy a candle to camouflage the bad odor. I think there are better options to stay in Segovia

Leisure Partner

6/10

Pleasant

30 Oct 2023

Alison

The underground car park is soo stressful ! It’s tight and very hard to park in
The lights go out quickly and you are left in the pitch black not safe as a women
Also the hotel staff spoke no English and were not friendly
Rooms were very small and dated

Leisure Family

8/10

Excellent

14 Oct 2023

John

Had Rm 211. Good overall. Clean and reasonably large. Comfy bed. Thin walls. Could hear neighbours talking. Drowned out ok by the use of AC. The door could only be closed by slamming which the Neighbors must have liked. Friendly staff. Decent stay overall.

Leisure

10/10

Exceptional

30 Mar 2023

Mark

Nice hotel with good breakfast and spacious parking lot. Room was large with big bathroom and refrigerator. Staff was friendly.

Leisure Family

10/10

Exceptional

18 Dec 2021

Stephanie

Perfectly positioned hotel

I had a really friendly welcome from the delightful receptionist. This is a perfectly positioned hotel for a visit to Segovia. Everything was clean and well maintained. My room was comfortable with a great bed and really good shower. I found the staff to be responsive to my needs and eager to help. Segovia is a really amazing town with everything in walking distance of the hotel.

Self

10/10

Exceptional

31 Oct 2021

Leigh

Sylvia on reception was extremely helpful.

Friends_and_family Friends

10/10

Exceptional

04 Sep 2021

David

Near the centre. Secure parking in underground car park for our motorcycles. Breakfast good.

Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

Convenient location

We enjoyed our stay very much. The hotel is located in a very convenient location where we could walk to all the main attractions. The breakfast was great. Our room was clean and the beds comfortable. The bus stop is near the hotel , so we were able to ride the bus to and from the train station.
We would stay there again

Partner

10/10

Exceptional

11 Oct 2019

Ed

Excelente location. Close to attractions . Hotel AC does not work well.

Leisure Partner

10/10

Exceptional

08 Aug 2019

Richard

Great experience

Great hotel for me...
Location near bus station & Roman Aqueduct..

Family

6/10

Pleasant

26 Apr 2019

Michael

Tired but clean with parking

Tired but clean. Short walk from the old town area

Partner

10/10

Exceptional

09 Apr 2016

Lynne

Wonderful Staff

When we checked in, we were given directions to the local sights and told about a nearby event that was happening that night. It was something that took place only a few times a year. Thanks to the staff at the hotel, we were able to go, which really added to our visit. Later that night they showed the football (soccer) match at their bar and had free appetizers during the game. We really enjoyed our stay!

Family

10/10

Exceptional

29 Oct 2015

JOSE

Visiting again after 25 years.

Great time!

Partner

10/10

Exceptional

16 Sep 2015

NEIL

Good location,the high speed train station is 15 minutes from the centre of townby bus and the bus stop is right outside the hotel.helpful staff.

Partner

2/10

Poor

09 Sep 2015

Verified traveler

Not 4 star

Very dated definitely not 4 star rating expensive for type of hotel. No coverings on food set out for breakfast the flies where having a feast

Partner

8/10

Excellent

27 May 2015

Verified traveler

Good basics

We drove so our experience was a little different. We couldn't see the hotel from the side we came in until we turned around to that side of the street. It's a tall building and the signage is way up high. The hotel is centrally located and within walking distance of the sights we went to see. It's a good basic accomodation and equal to others within the same price range.

Partner

6/10

Pleasant

17 Mar 2015

Patricia

Problems

The hotel was in a good location to get to the Aquiducts and old Segovia. The wifi at the hotel was awful and when I called it to the attention of the staff they said they haven't had anyone else complain. I depend on wifi to upload pictures every night, I was disgusted. Then I went to take a nice hot shower and the water was barely warm. I had booked 2 nights here and I tried the shower at different times. The only time it was hot enough was early evening. The hotel gym and sauna were also not available which was not stated on their listing.

8/10

Excellent

06 Sep 2014

Andy

Easy access to the sights

Missed the car park when we arrived and had to get this sorted at check in but receptionist very helpful. Only niggle was that we couldn't access the wifi in terms of downloading anything at all even though there was a signal. Room was large and comfortable, some smell of cigarettes which I assume came from outside via the Aircon.

10/10

Exceptional

02 Aug 2014

Verified traveler

Excellent hospitality

Great. Close to attractions. Outstanding staff.

8/10

Excellent

23 Jul 2014

Spaindan

Excellent location but rooms are a little tired

We chose this hotel for its easy access by car and it had its own underground car park. It was also only 5 mins walk from the Roman aqueduct and 12 mins walk to the cathedral and plaza mayor. The reception staff were very friendly but the bedroom and bathroom were a little outdated. The bed however was extremely comfortable.

8/10

Excellent

22 Jul 2014

Christine

Good location

This modern, clean hotel was just across the road from the old town of Segovia. A short walk brings you to the Aquaduct, and then about another 5 minutes to the Plaza Mayor and Cathedral.

8/10

Excellent

18 Jul 2014

John

Good value central Hotel

Excellent location close to the pedestrianised centre leading to the famed Aqueduct.
Restaurant serving local area specialities, where the menu of the day appeared at first to be quite expensive, but the dishes were a delight and perfectly cooked. With the addition of a great house white made it 1st class vaue for money.
The great tapas bar that is part of the Hotel with an entrance from the street appeared to be popular with locals who called in for an inexpensive drink and serves large tasty tapas included in the price of the drink.

10/10

Exceptional

16 Jul 2014

HW

Great hotel

Great location. Less than 10 mins walk to The Aquaduct and other historical sites. Room is clean. Easy access to parking below hotel

Family

6/10

Pleasant

28 Jun 2014

is

Not the best choice. Not the worst choice either.

Minutes walk to sight seeing locations. Convenient location. The picture shows the hotel a lot prettier and newer than it really is. It's a bit old but it's ok to stay for a day to walk around in segovia.

10/10

Exceptional

12 Aug 2013

oz

I would stay there again in.

It was easy to get to.... just get off on the train station and take the bus that goes to the city. The bus stops right in front of the hotel. It is also walking distance from the city center, we walked to all the different points of interest.

8/10

Excellent

15 Jun 2013

Verified traveler

Difficult to find when arriving, but great location for walking access to sights. Good but tight parking below. Staff very friendly and helpful. Very good food. Room was cramped and somewhat dark.

Family

8/10

Excellent

08 Aug 2012

Ken

Good location

Good location, good wi-fi, needs better information on the city, provided no city map. Small room, nice bathroom.

Partner

10/10

Exceptional

14 Apr 2011

charlied

value for money

Value for the price. I would stay there again. Good location in town, and everything was in walking distance.

10/10

Exceptional

01 Aug 2009

Sandra

Convenient location

Los Arcos is located a few meters from the bus stop from the train station. A few blocks walk and you are looking at the Aqueduct. It has a nice friendly bar and good tapas.

10/10

Exceptional

01 Feb 2026

JESSICA

Muy bueno!

Partner

8/10

Excellent

12 Jan 2026

Björn

Ett bra hotel med bra läge i Segovia nära akvedukten och möjlighet till parkering. Frukosten helt ok, lite oklara öppningstider för restaurangen, men gott om alternativ i närheten.

4/10

Poor

21 Dec 2025

MARIA NOEL

El desayuno es tarde para cualquiera que trabaja a partir de las 8am. Llegue sobre las 18:30hs y no me dieron una solución por lo que pagué el desayuno y no pude desayunar.
El gym está muy mal cuidado y faltaban mancuernas. Tampoco habían colchonetas.
No volvería.

Business

8/10

Excellent

20 Oct 2025

Montserrat

Bien

Friends_and_family Friends

10/10

Exceptional

17 Oct 2025

CADET

Hôtel a proximité immédiate du centre ville historique.
Nous avons pu bénéficier du parking jusqu'à 14h le jour de notre départ. Merci encore.

Leisure Family

8/10

Excellent

01 Oct 2025

FELIX AURELIO

Habitación grande y limpia. Tuvimos un pequeño problema cortina ventana y la recepcionista de noche lo solucionó al instante. Muy buena atención empleados y la situación del hotel a 5 min andando del Acueducto.

Partner

4/10

Poor

04 Aug 2025

Franck

Pour un hôtel 4 étoiles, pas de bouilloire dans la chambre, climatisation bruyante qui ne faisait pas de froid. Connexion internet très médiocre.

Leisure Family

4/10

Poor

19 Jul 2025

Horacio Alberto

El hotel ya lo conocia, pero la recepcionista que me toco era muy antipatica y lenta. El resto del personal es muy bueno, pero esta NO

Self

10/10

Exceptional

13 Jul 2025

ANTONIO

Buen hotel. Habitación amplia y limpia. Todo perfecto.
Parking a 15€ (no está mal del todo) Toda la zona de alrededores es azul y los precios de los establecimientos solo para turistas, algo caros.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Thierry

Excellent accueil, grand parking. Proximité du centre-ville, Excellent restaurant sur place. Un sans faute.

2/10

Poor

05 May 2025

João

Horrível não vale a pena

Hotel em plena decadência, quartos com cheiro de esgoto insuportável quase não conseguimos ficar dormimos com a janela aberta, pegamos 2 quartos no quarto do meu amigo também estava cheirando esgoto. Atendimento bem antipático, o proprietário precisa decidir se quer continuar com hotel para hospedagem ou só alugar para eventos, fica tudo misturado recepção, sala de evento e hóspedes. A cidade é incrível e o hotel afetou nossa decisão de ir embora antes.

Partner

8/10

Excellent

16 Mar 2025

Juanjo

Buen lugar

10/10

Exceptional

09 Mar 2025

Belen

Muy bien situado y comunicado.
Personal muy agradable.

Leisure

8/10

Excellent

05 Feb 2025

Vicente

Todo bien.

Todo bien, lo único un poco de ruido ya que la habitación daba para la avenida principal.

Business

10/10

Exceptional

19 Jan 2025

Inmaculada

Me ha gustado la habitacion y el personal

Leisure Self

6/10

Pleasant

19 Jan 2025

Ana

Hotel bien situado

El estado del hotel era bastante mejorable, se nota que hace tiempo que no renuevan.La habitación era muy ruidosa, se oía todo el jaleo del exterior aún con las ventanas cerradas. Lo mejor del hotel es su ubicación, a un paso del centro

Partner

10/10

Exceptional

04 Jan 2025

Gonzalo

Perfetto

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

LESLIE

Un peu viellot mais pour une nuit c'est suffisant.

6/10

Pleasant

22 Dec 2024

Ignacio

Aceptable

Hotel algo antiguo, le hace falta una buena reforma, aislamiento frente a ruidos exteriores y el baño en mal estado los elementos de madera

Friends_and_family Family

4/10

Poor

22 Dec 2024

Julian

Pas satisfait

La salle de sport n’est pas en fonctionnement et c’était la raison principale de mon choix de cet hôtel. Il n’y a pas de quoi se préparer une boisson chaude ni à la réception ni dans la chambre. Je ne suis pas satisfait dans la globalité.

Friends_and_family Family

8/10

Excellent

09 Dec 2024

Isaac

El hotel está bien situado y tiene un restaurante de categoría. La única pega es que las habitaciones no están todo lo insonorizadas que deberían para mi gusto.

Leisure Family

6/10

Pleasant

26 Nov 2024

Lee Castaneda

Sécuritaire

Leisure Partner

8/10

Excellent

31 Oct 2024

Maria de la Paz

Alojaniento bien situado para ir a la zona monumental. Limpio. Un poco desgastado del uso pero correcto. Personal muy amable. Se puede aparcar detrás del hote, hay zona azul y a continuación zona blanca

Leisure Partner

10/10

Exceptional

19 Oct 2024

Maria

Peor experiencia de mi vida

Horrible. Se rompió el ascensor, tuvimos que subir escaleras sin ninguna ayuda. No había agua caliente en el edificio. La peor experiencia de mi vida.

Partner

8/10

Excellent

19 Oct 2024

Verified traveler

Obekväm säng

Partner

10/10

Exceptional

26 Sep 2024

Oliver

Ok

Leisure Family_with_children

6/10

Pleasant

16 Sep 2024

Verified traveler

Todo bien
Bueno poner rampa a la entrada por las maletas
Pero vamos tampoco es mucho

Friends_and_family Family

10/10

Exceptional

15 Sep 2024

María Josefa

Muy céntrico y tranquilo.
El personal muy amable.

Leisure Family

8/10

Excellent

14 Sep 2024

Maria Rosabel Grande

Tan solo pasamos una noche pero la cama era muy cómoda esta muy bien ubicado y a un paso del acueducto. Es muy recomendable!!

4/10

Poor

08 Sep 2024

Verified traveler

No repetiría, el servicio y limpieza aceptable para un cuatro estrellas, pero la cama horrible se clavan los muelles y las almohadas muy mal. No lo recomiendo

Partner

10/10

Exceptional

05 Sep 2024

Covadonga

Tdo perfecto

10/10

Exceptional

20 Aug 2024

Tatiana

Hotel acogedor

Es un hotel acogedor para ir en familia, está cerca de los principales monumentos de la ciudad por lo que se puede ir andando a cualquier sitio.

Friends_and_family Family

8/10

Excellent

13 Aug 2024

Victoria Eugenia

En general para lo q pagamos está muy bien y la cercanía a todos los lugares de interés, esto es importante porque después de todo un, dos, tres y más días en coche, facilita el poder ver todo con más ganas. Muchas gracias.

Leisure Family

10/10

Exceptional

16 Jul 2024

EDANNY DE LAS MERCEDES

Buenas ubicación. Servicio de recepción excelente.

Leisure Family

10/10

Exceptional

11 Jul 2024

DANIEL

Todo perfecto, lo único por poner un pero, que el aire acondicionado de mí habitación hacía mucho ruido….

Leisure Partner

6/10

Pleasant

05 Jul 2024

Christopher-Robin

Slitet

4/10

Poor

29 Jun 2024

Miguel

Hotel recien reformado pero a quedado a medias, el agua del lavabo se sale y no pude desayunar ya que la hora de inicio era a las 8 (para mi demasiado tarde)

Business

2/10

Poor

26 May 2024

Pierre

Mauvais séjour

Bien qu’ayant été très bien reçu , nous avons eu la désagréable surprise de découvrir que la climatisation ne fonctionnait pas.
Nous avons demandé de changer de chambre et il nous a été répondu que l’hôtel étant complet, il ne nous reste plus qu’à ouvrir la fenêtre pour trouver un peu de fraîcheur .
Le management n’étant pas présent, la pauvre réceptionniste n’avait aucune solution ni dédommagement à nous proposer, du genre gratuité du parking (15€) ou petit déjeuner.
Aucun service clientèle pour une chambre à plus de 100€. Une honte.

Partner

6/10

Pleasant

06 May 2024

María Luisa

No volvería

Una habitación doble donde han metido una cama supletoria y no te podías revolver. Le sobran dos estrellas Limpio y la cama cómoda. Pero que no me extraña que cada vez haya más gente que tire de apartamento vacacional. Hay hoteles, como es este.caso, que abusan muchísimo.

Friends_and_family Family

4/10

Poor

05 May 2024

Maria

No merece 4*

Le sobra por lo menos una estrella. No tiene categoría de 4*. No tienen servicio de habitaciones (que tienes el teléfono de la cafetería en el teléfono pero te dicen que no dan servicio que tienes que bajar hasta para consultar la carta… pues no entiendo porque ponen el teléfono), ni almohadas para elegir, mobiliario muy desgastado y súper antiguo. Entra muchísima luz ya que la cortina no cubre bien la ventana. No volveria

Partner

8/10

Excellent

27 Apr 2024

Irene

El hotel está genial, la habitación es amplia y la cama muy cómoda. Lo que no nos gustó fue que salimos del hotel sobre las 9:15 de la mañana para visitar la ciudad y volvimos después de comer sobre las 15:30 para cambiarnos de ropa y descansar un poco y no habían limpiado la habitación. Justo cuando estábamos descansando entraron las chicas de la limpieza y nos tuvimos que ir.

Leisure Partner

8/10

Excellent

16 Apr 2024

F.JAVIER

Hotel moderno con buena atención

El hotel se encuentra fuera del casco histórico, pero justo enfrente de la calle peatonal, por la que, en tres minutos andando, te plantas bajo el Acueducto.
El hotel es de diseño moderno y está bien conservado; irreprochable. Destaco la amabilidad del personal, que accedieron a dejarme acceder a la zona del bufet para poder tomar una café a las 7 de la mañana, pues tenía que salir antes de que abrieran. ¡Buen detalle!
Sólo un apunte: ¡OJO con el suelo del plato de ducha! No es antideslizante.

Partner

8/10

Excellent

14 Apr 2024

Laila

Nice stay close to everytwe wanted to see. Parking was super, as we have 2 motorcycles with luggage.
The only thing is that the water in the shower was too cold for our taste. Told the receptionist, and it got a bit better, but still didn't feel warm. When I say cold, it was probably around 35 degree's celsius. That wasn't enough to feel warm after the shower. Besides that the room was perfect.

Partner

10/10

Exceptional

07 Apr 2024

Jesús

Confortable y proximo al Centro.

Leisure Partner

6/10

Pleasant

04 Apr 2024

Erik

Fint opphold i Segovia, trang parkeringsgarasje

Rommet var greit nok. Passe stort og god seng. Men det var lytt mellom rommene, hørte stemmer fra naborommet. Frokosten var helt standard, inneholdt det nødvendige men ikke noe ekstra. Garasjen er svært trang og vanskelig og manøvrere i når det er andre biler parkert. Trange plasser og kraftige søyler. Egner seg kun for små biler. Anbefaler og heller bruke andre offentlige parkeringshus i nærheten.

Partner

6/10

Pleasant

31 Mar 2024

Elena

Bien, unque puede mejorar algunas cosas

Leisure Partner

10/10

Exceptional

25 Feb 2024

FRANCINE

Buen servicio y excelente ubicación.

Leisure Partner

10/10

Exceptional

03 Nov 2023

ÓSCAR

Muy bien

8/10

Excellent

29 Sep 2023

LAURA HEREDIA

Hotel cerca de atraccion turistica cuenta con estacionamiento

Leisure Friends

4/10

Poor

01 Sep 2023

Elena

El acceso al hotel tiene muchas barreras arquitectónicas sobretodo para las personas con movilidad reducida, lo único a destacar es que las chicas de la recepción son muy amables y muy serviciales.

4/10

Poor

31 Aug 2023

Verified traveler

Tiene que mejorar

Habitación triple con supletoria muy pequeña, la cama bloqueaba el paso a la ventana, habitación calurosa con aire acondicionado insuficiente. No contratar desayuno buffet, variedad ridícula, yogures sin refrigerar y moscas encima de la comida.

Friends_and_family Family