Name: Kempinski Hotel Xiamen
Address: No 98 Hubin Middle Road Siming District, Xiamen, 361004, CN

10/10

Exceptional

09 Jul 2026

Ming

Clean room

Friends

10/10

Exceptional

17 Jun 2026

Khristine

The rooms were nice and spacious. Very clean but had a slight smell of cigarettes. You cannot turn up the air conditioning and make it colder.
Staff at the lounge were very helpful and even used her personal phone to call for us.
Food at the lounge was ok.

Partner

10/10

Exceptional

02 Jun 2026

Anatoli

Good location and food

Partner

10/10

Exceptional

12 May 2026

YIP WAI

Clean room.

Friends

10/10

Exceptional

23 Mar 2026

Foo

Nicely located.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Jianwen

Excellent location and environment. Spacious rooms and Great Lake view

Self

8/10

Excellent

27 Jan 2026

Alvaro

Everything was perfect except the bed it was really hard. The rest was great

Leisure Self

10/10

Exceptional

07 Jul 2025

Ming Xing

Very nice place, 2nd time staying there

Leisure Self

10/10

Exceptional

10 Jun 2025

Xiaoyan

Very friendly

Business_and_leisure Family

10/10

Exceptional

10 Jun 2025

Ronglu

The staffs are very friendly

Business_and_leisure Family

10/10

Exceptional

29 Apr 2025

Olivia

Great hotel

Business Partner

8/10

Excellent

18 Mar 2025

Samer

Great hitel but staff didn't speak english.

This is the second time i stay here. Although the hotel is excellent and the staff try really hard to help, but non of them spoke good english and relied on translation apps which does not always work corectly.
You'd expect for a hotel of this calibre to be able to communicate with the staff. As if they are inly focued on local travellers not international ones.

Business

10/10

Exceptional

06 Mar 2025

Verified traveler

A short but wonderful stay.

I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would

Business

2/10

Poor

30 Jan 2025

Robin

What a shocking experience to stay

We checked in at night time and we found out that we just like staying in a hospital because the entire floor is a birth care centre😩😩😫😫
It’s a big shock for a holiday stay in experience. All most each rooms are wide open and the nurses walking around ….

Partner

6/10

Pleasant

09 Dec 2024

Tan

Mattress sinks in

Generally fine but the biggest problem is that the mattress sinks in. This resulted in us having back and neck aches the next day.

Business

10/10

Exceptional

13 Aug 2024

Baojun

Wonderful stay

Leisure Family

10/10

Exceptional

08 Aug 2024

Matthew

Good mid range choice

Nice hotel with high quality facilities. Floors in the bathroom were not super clean.

Self

10/10

Exceptional

23 Jul 2024

A TAV

surrounding parks & lakes

6/10

Pleasant

24 Apr 2024

Sam

Check in time 45min could not find the booking

Leisure Family

4/10

Poor

31 Mar 2024

NUTTIDA

Not as good as expect,Smoking floor, sunk bed

- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying.
We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out.

- Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed.

Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb.

- check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking.
- cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.

Partner

10/10

Exceptional

21 Mar 2024

Verified traveler

Great

Friends_and_family Friends

10/10

Exceptional

16 Mar 2024

Grant

Alex at the front desk was very helpful

6/10

Pleasant

16 Jan 2024

Lynda Lin Hwa

Smoking in a no/smoking room / floor!

I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!

Partner

10/10

Exceptional

14 Jan 2024

YIZHENG

The hotel was really hot and there was no way for it to cool down.

Leisure Family

4/10

Poor

01 May 2021

Verified traveler

This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.

Leisure Family

8/10

Excellent

03 Apr 2021

Verified traveler

OK hotel, service could be improved a lot though.

Check in and concierge service were really good, but service at breakfast and lounge bar was mediocre and disappointing for a 5 star hotel. When it gets busy, breakfast staff get really flustered with little organisation of which tables have been allocated, then tables are cleared whilst you queue at the different stations getting your food. The cocktails at the lobby bar are also not really recommended - they didn't seem to know how to make the basic cocktails. Overall a hotel that has a good reputation but the service does not quite live up to it.

Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.

Family_with_children

10/10

Exceptional

28 Dec 2019

Artemis

Fabulous stay!

We thoroughly enjoyed our stay at Kempinski while visiting Xiamen with family. The rooms are spacious and very clean, love the details too. Staff are professional and were very helpful from the moment we arrived. Breakfast buffet was excellent with a huge variety of eastern / western options and local delights. Kids friendly hotel. We’d definitely stay again.

Friends_and_family Family

10/10

Exceptional

25 Dec 2019

Verified traveler

A jewel in Xiamen

Excellent stay

Friends_and_family Friends

4/10

Poor

05 Dec 2019

Verified traveler

I checked in at midnight and the reception was not
friendly. The executive lounge is supposed to open
until 11pm but when I went there at 9:30. There is
only coffee and soft drinks left. They are busy packing the food away.

Business Partner

10/10

Exceptional

20 Sep 2019

JL

It’s just Great. The restaurants at the lobby (one Japanese and the Other German are pretty good as well.

Business Self

10/10

Exceptional

26 Aug 2019

Verified traveler

Just a one night stay in the hotel as was very impressed. We had a great room with a fantastic view over the river. A great bar area in the foyer was very relaxing with friendly staff. The bed in the room was very comfortable and a spacious room, unfortunely we only had a short stay but would come back again

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

Two day stay at Kempinski Xiamen

Positives: Very polite and efficient service.
Room was clean and spacious. Wide range of toiletries provided.
Food at Chinese restaurant was delicious.

Only one negative point: Lighting in room was a bit dim.

Family

6/10

Pleasant

20 Aug 2019

Verified traveler

Fine building. Good trips arranged.
Check in took over half and hour because they did not have the rooms at 4.30pm and we had to wait a further half hour to get in.
Lounge staff very ill at ease with what drink they have etc.

Leisure Family

10/10

Exceptional

23 May 2019

brian

Great Hotel in Xiamen.

Wow what a hotel, great service, food and staff

4/10

Poor

28 Apr 2019

Verified traveler

I was told this was a premier hotel. Far from the truth. Unfortunately the property is run down and aging poorly. Not maintained very well. The reception people were very nice and helpful and the gentleman at the Paulander was very nice. Club level employees were terrible. If your fluent in Chinese your experience would probably be somewhat acceptable.

Business Partner

8/10

Excellent

26 Apr 2019

Verified traveler

Excellent hotel for tourist and business travel

It is a good hotel- with very spacious room, well designed and decorated. Give a sense of elegance- similar to St Regis or Four Seasons, without the price. Bathroom is also spacious. The breakfast was excellent- one of the better ones I had in China, and offer plenty of Western choices as well as local choices. I would say the only negative area would be its location- it is not located to anywhere of interest in walking distance, and not much restaurant choices around the neighborhood. However, taxi is very easy to get, and you can always take a 10-15 minutes cab ride to nearby train station.

Partner

10/10

Exceptional

06 Apr 2019

Verified traveler

All staff were SO engaged, attentive, helpful, generous with their time, caring. Property was amazing. View spectacular. Rooms really nice. My wife loved the tub. Great location in the city. Walk along the lake is so nice. Gym is good. Pool not inviting. Need a place for sunbathing, lounge chairs. Got stuck in elevator...doors wouldn't open...couldn't get down to first floor...had to go to second floor and walk down,

Leisure Partner

6/10

Pleasant

27 Mar 2019

Verified traveler

Poor service for breakfast hall and English limitations for most servers. The person making omelette has ZERO English. Disappointed to see that at international brand. Conceirge, checkin and front entrance staff excellent. Bathroom don’t have ear buds!

Business Self

10/10

Exceptional

22 Mar 2019

Leeann

simply stunning

Simply not long enough !

Stunning City
Stunning Hotel
Stunning Service
Stunning room
Stunning Food

Will be back to this beautiful hotel and city

10/10

Exceptional

18 Mar 2019

brian

Hotel Is very nice. Views and location great. Staff is super. The only thing I did not like was the Resturant/Bar attached to hotel. Was suppose to be German Theme. But was far from it. No bar for someone to just have a drink. Was dark and set for storage. Only offered 2 beers. Was not that warm or inviting for a single person traveling.

10/10

Exceptional

27 Jan 2019

Martin

Excellent!

The best 5* hotel I have had so far. I shall return in the future!

2/10

Poor

12 Jan 2019

Verified traveler

I got charged for a hotel i didn’t book!!!

I am very unhappy

8/10

Excellent

20 Dec 2018

Verified traveler

Bed mattress need to be changed. When we sleep it cave in

10/10

Exceptional

20 Nov 2018

Trisha May

very good place but bed not so good to sleep

Partner

10/10

Exceptional

08 Nov 2018

hkphoto

The Property was clean and well kept . The Staff was helpful.

8/10

Excellent

18 May 2018

Sebrina

We had a very pleasant stay. The location is really convenient.

10/10

Exceptional

18 Apr 2018

Tony

Great 5 Star in central location

Beautiful hotel. Well priced and right next to fantastic walkways along waters edge. My pick for Xiamen

10/10

Exceptional

10 Mar 2018

Verified traveler

Top hotel

Top hotel, very nice lobby and rooms well appointed. Staff friendly and always ready to help. Stayed here before and will do again next time

10/10

Exceptional

18 Jan 2018

Verified traveler

Great stay for New Year eve in Xiamen

The hotel is located in the mid of Xiamen city good place to walk around or connect to other area of Xiamen. The German bar downstair is probably one of the great spot to stay for New Year eve in Xiamen for foreigners. The room is big and comes with a big bathroom which I really like. Can't complain about the service with free room upgrade! very friendly front deck service while check-in and check-out. Overall, it's totally worthy to spend one night here!

Partner

8/10

Excellent

15 Dec 2017

SIMON

regular room and also a grand deluxe suite. Deluxe suite was nice layout and size but was tatty and old , needs refurbishing badly. I expected more for the price. Had to call in engineering 3 separate times to fix power outages as well. Generally OK though , We ( my company ) still use the hotel a lot for guests

Family

10/10

Exceptional

05 Dec 2017

William

Great hotel, great location

This hotel was amazing. The lobby is stunning, the staff was super friendly and helpful. It was clean, quiet, and one of the best hotels I have ever stayed. The gardens close by are also beautiful and well maintained.

10/10

Exceptional

29 Jun 2017

Benjamin

Ben

Nice hotel but not easy to get cab. Room service price very high

Partner

10/10

Exceptional

29 May 2017

Verified traveler

Perfect!

Absolutely satisfied with this stay! Worth every buck paid. Not sure about cheapest rooms, choose a suite and you'll be never disappointed.

Partner

10/10

Exceptional

20 Apr 2017

Terry

Great hotel, will return !

10/10

Exceptional

14 Apr 2017

ALLEN

EXCELLENT HOTEL

HOTEL AND ROOM SET UP/FACILITIES ARE SO NICE, STAFF ARE POLITE AND HELPFUL.

10/10

Exceptional

02 Apr 2017

Zeyuan

Very nice experience. The front desk is very friendly and offered local snacks. Great experience.

10/10

Exceptional

25 Mar 2017

Lynette

Clean and comfortable hotel with good breakfast.

We stayed here for 2 nights before a seven-day organized tour around Fujian province. If fitted our purpose of pampering ourselves before the tour. Very 5-star and clean. The room was spacious. Will definitely stay here again.

Family

8/10

Excellent

31 Oct 2016

Katherine

Exception hotel if U like ultra soft mattress

Everything was wonderful
Except for the bed condition. The mattress was way too soft, my husband ended up sleeping on the floor while my mom and i suffered from severe backaches post the trip as we slept on the bed.

Family

4/10

Poor

31 Aug 2016

Agresta

Terrible Service

Service was terrible for the cost of this hotel.

Partner

10/10

Exceptional

27 May 2016

jason

Elcelent

It was excellent hotel and would definitely say it is the best Hotel in Xiamen

2/10

Poor

02 Apr 2016

Verified traveler

Location very inconvenient.

1) Super super Terrible services on the 3/F restaurant, waiter and waitress, all of them are very impolite.
2) The Bar on the 1/F, they billed you wrong price (higher) from the menu, and still trying to explain it is your fault.
3) when you stepping on the room carpet, you can feel metal nails under the carpet.

4/10

Poor

14 Mar 2016

Verified traveler

Problems:

First room A/C wouldn't bring the temperature below 25 centigrade.
Second room's shower flooded entire bathroom.
Third room was finally a success!
After all this we were offered a mere breakfast refund!

I have stayed in Kempinski Hotels in Turkey and Germany and they were top notch. This one was a disappointment!

Thank you

6/10

Pleasant

01 Mar 2016

Peter

Great Hotel in Xiamen, but Internet is brutal!

Hotel was great. Colleagues were very helpful and attentive. Excellent restaurant on site, plus lively bar.
BUT, the internet service was TERRIBLE. This needs to be fixed before I'd return. When travelling on business, that's the one thing that needs to work flawlessly.

10/10

Exceptional

14 Jan 2016

John

Excellent!

Excellent hotel, great views of harbour area, superb service and hotel in excellent condition. How hotels should be run!

8/10

Excellent

10 Dec 2015

amdolcevita

Comfortable and clean hotel in the heart of Xiamen

We stayed at the Kempinski Hotel Xiamen for 9 nights in late November. The hotel is conveniently located and close to public transportation. Catching a taxi ride outside of the hotel was a bit challenging because there were no taxis waiting outside of the hotel - we had to wait for it or walk into the main streets to grab one and it could take up to 15 minutes.

We booked two rooms in the hotel. Rooms were clean and comfortable with nice finishes and bedding. We found it odd that there were no hooks or towel bars/rings in the bathrooms (well, there's only one hook).

Air quality in the rooms was good but it's a different story in the lobby and other common areas. Too much air freshener was pumped into the air to mask the smoke and other odors that it's almost Asthma-inducing.

Staff was extremely courteous and helpful - this was definitely the highlight for our experience with this hotel. Most staff understood English and were able to help us in a very timely and effective manner.

For a two-person room the hotel our rates only included buffet breakfast for one person. While there were a lot of varieties and selections, the buffet breakfast was mediocre - definitely not worth paying another CNY159 for.

Overall, I like the Kempinski Hotel Xiamen, and will stay there again next time I visit the city.

8/10

Excellent

19 Sep 2015

Solomon

Nice & clean hotel. Free internet is good but requires log in every time after you have turn off you cell or tablets. Extremely annoying. Concierge is not very knowledgable about direction to places

Family

10/10

Exceptional

01 Sep 2015

Marcel

Great hotel

Great 6 star hotel. Will definitely stay there again.

10/10

Exceptional

02 Jun 2015

Lucy

A very pleasant stay

Very friendly staff and excellent room conditions. We even tried the breakfast, choices were abundant and food was delicious.

Family

8/10

Excellent

20 Apr 2015

Chi Wai Winnie

Nice Hotel and Service to be improved

It was a nice stay except when we were at the lobby lounge, eating and drinking one night, there is a guy keep shouting at the reception, for maybe an hour, I cannot understand how come the manager at the desk will let him shout like this for an hour, it was so disburbing!

Family

8/10

Excellent

13 Apr 2015

Chi Wai Winnie

Nice hotel, but lacking service!

We ordered a bottle of wine at the lobby bar, they told us most of their wine are stored in the Chinese restaurant and now the restaurant is closed, so offered us something else. First, why would the wine of a lobby bar store in the Chinese restaurant, Second, even so, there must be someone who can access the restaurant to get wine, so it's a not good!

Overall the hotel was nice, swimming pool is good and clean. Location of hotel is also good, close to lake area!

Family

10/10

Exceptional

09 Jan 2015

Verified traveler

Nice hotel

My friend and I stayed two nights at the hotel. The entire room and bathroom are big and very clean. The staff are friendly and always smile.

Family

8/10

Excellent

09 Jan 2015

Siya Z.

good for business

The location is in downtown Xiamen, with an amazing lake view.
The price was a little bit high but really worth a try.
Also, the dining in hotel was good.

Partner

10/10

Exceptional

06 Jan 2015

Enis

Landmark building in good location for Xiamen

I stayed in Kempinski for 3 nights. I had an Executive room on one of the higher up floors with a great view. There was some problem during the checking in process as they couldn't find my reservation but then everything worked out. They also forgot to tell me that I could use the Executive Lounge (their equivalent of Club Lounge) during my stay. It's a pity because I would have used it. In any case I like this hotel and it is a good place to stay in Xiamen. The room is typical of a good 5-star hotel with a comfortable bed. Clean and in good condition. The staff is helpful and friendly but most of them can only speak very basic English. Right next to the hotel there is a very nice park along a river if you like to walk or go for jogging. For other attractions you will need to take a taxi which are very cheap in Xiamen (most typical destinations cost about $3 from the hotel)

10/10

Exceptional

29 Dec 2014

Peter

good area and easy reach to most destinations

We spent a good and comfortable time in there. Staff were mot helpful and friendly. Electronic communication is good.

Partner

6/10

Pleasant

28 Dec 2014

Garry

Not up to usual standard

I have stayed four times at this hotel.
Usually it is very good but this time the air conditioner did not work.
Although I advised the staff it was not fixed and the room was so stuffy I had to sleep with the window open and all the traffic noise that this incurred.
The drain in the bathroom had a dreadful smell that permeated through the room.
And there were little insects that bit my feet every time I went into the bathroom.
I visit Xiamen every year, might need to find another hotel next time.

8/10

Excellent

01 Dec 2014

Verified traveler

Recommended

Overall, the stay was fine. Be careful ordering room service, however, as one of the dishes I ordered came without many of the listed ingredients. Staff was also quite accommodating when it came to changing my reservations.

Partner

8/10

Excellent

05 Jun 2013

Verified traveler

IT IS STILL CHINA

IN THE CITY VERY CLEAN GOOD FOOD BUT NOT WALKING DISTANCE TO NIGHT LIFE, + THE OWNER IS A BIT GREADY WE WANTED TO EXTEND OUR STAY THEY ASK FOR DOUBLE WHAT EXPEDIA ASKS SO I WENT UP AND BOOKED AGAIN FROM EXPEDIA :)

10/10

Exceptional

25 May 2026

NORIKO

部屋が広くて清潔で、ベッドも寝心地が良かった。スタッフは皆親切で丁寧でした。
廈門に行く時は、是非また泊まりたいです！

Friends

6/10

Pleasant

28 Apr 2026

Frans

Kamer voor 3 personen geboekt, kreeg een kamer met 2 twijfelaars! Afspraak was 1 kingsize en een eenpersoons bed! Konden omboeken kostte 1000 RMB extra! Heel middelmatig hotel!

Family_with_children

10/10

Exceptional

07 Apr 2026

Shu Ching

地點好客房乾淨

10/10

Exceptional

07 Feb 2026

jean Christophe

Très sympa mais il y a encore des efforts à faire pour les étrangers le room service est une vrai galère et très peu d’employés parlent anglais sinon très jolie

Business

10/10

Exceptional

01 Jul 2025

LUIS

Bien ubicado, buffet muy bueno

Business_and_leisure Self

10/10

Exceptional

26 May 2025

OSHIMA

仕事で利用した。歴史のあるホテルなのでタクシーで運転手にホテル名を言うだけで場所を理解してくれたのは外国人としては非常に助かる。

Business Self

10/10

Exceptional

06 May 2025

KANA

部屋は広々して、清潔でした。部屋からの眺めもよく、綺麗な夜景が眺めれました。とてもゴージャスな気分を味わえ満足でした。

Leisure Self

4/10

Poor

24 Apr 2025

Chun Hoe

Worst Kempinski hotel I stayed. Poorly managed

They do not enforce on smoking regulations as guests smokes at common areas and in lift as well. Hotel staffs do not even bothered to regulate. Does not reflect Kempinski standards in any manner. Great hotel but poorly managed.

Partner

8/10

Excellent

07 Mar 2025

Verified traveler

很不錯

Partner

4/10

Poor

04 Apr 2024

Verified traveler

清潔度很差。