Name: Best Western Swiss Cottage Hotel
Address: 4 Adamson Road, Swiss Cottage, 4, London, GB

10/10

Exceptional

02 Aug 2026

Kevin

Older style hotel just across the road from Swiss Cottage tube station. Clean well appointed room. Friendly helpful staff and very comfortable bar area open until 11pm on Saturday evening. Great breakfast choices too. In such a good area with easy access to west end and Wembley

10/10

Exceptional

25 Jul 2026

Gregory

Stayed the night for a nearby concert, was easy to, easy to check in, helpful staff and a really good breakfast, great value for money.

8/10

Excellent

19 Jul 2026

Lesley

Room was exceptionally clean and had three large fans which was nice in this heatwave. The building is old, so signs of age are accepted. The bathroom was spotlessly clean, but the shower curtain smelt awful-even though it looked clean. Had no time to request staff to change it, but it wouldn’t put me off staying there again. Great location

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Jan

Exellent breakfast, nice staff

Partner

8/10

Excellent

14 Jul 2026

Sophie

Nice rooms and building, however had no aircon but fans were provided thankfully.

Friends_and_family Friends

6/10

Pleasant

14 Jul 2026

Lucy

The staff were friendly and very helpful. The rooms do not have air conditioning, were generally not very clean and my room had ants

10/10

Exceptional

11 Jul 2026

Ray

I really liked this hotel. It's what I would call a hidden gem, because I had no idea it was there. The building is clean, housekeeping is spot on, the staff are attentive, and able to offer advice on almost everything. The bar had a lovely atmosphere and the lounge had the largest TV on planet Earth. Breakfast was the best I'd had in any hotel. It's a 2 minute walk from the tube station, and close to all amenities. Just outside the tube station are a number of street food vendors, which looked and smell amazing. Go ahead and book, you won't be disappointed.

Self

10/10

Exceptional

04 Jul 2026

Jason

The room was very clean and spacious with a good view and a great location just 2 minutes walk from the tube station

Self

4/10

Poor

02 Jul 2026

Becca

Great location. Technically clean but the sheets were stained and the soap dispensers were empty. The key kept being deactivated if it was anywhere near a phone, so had to keep going back to reception. Had to change room as first room (on ground floor) was really noisy all night. When I politely asked if they could not make so much noise outside my door, an off duty staff member was needlessly rude. In the second room, the extra door lock was really stiff and it took several minutes of trying to open it, which would be dangerous in a fire.

Self

8/10

Excellent

01 Jul 2026

Emily

Located right near a metro stop which was great. The staff was nice and the room was clean and got the job done.

Family

10/10

Exceptional

28 Jun 2026

JESSICALYN

Maria was the BEST!!! She was so kind, helpful and even remembered it was my birthday, wishing me a happy one on my way to see Harry Styles. The hotel was well maintained, room was a decent size, especially for London and in a perfect location. Just a short walk to the tube, it was a easy to get everywhere we wanted to go. There was an e-bike parking area right at the corner which was also super helpful. I went to see Harry at Wembley and it was 7 stops away but also managed to go to the London Zoo, took a Fat Tire bike tour, Abby Road, Highgate Cemetary and Camden Market (a must!!). I would definitely stay here again if I visit London again in the future!!!

Friends

6/10

Pleasant

26 Jun 2026

Ekaterina

I booked a 4-night stay, assuming that because Swiss Cottage is a Best Western property, it would have standard American amenities like air conditioning. My assumption was wrong. I learned that local owners pay a fee to use the global brand name and booking system, but they retain control over the property itself.

Swiss Cottage did not have A/C, and the temperature outside was 30-35°C. The hotel is located in a charming historical building, but these buildings were designed with thick brick walls to trap heat during the winter. This means they become incredibly warm during the summer months with nowhere for the heat to escape. It was impossible to stay in the room, so I booked another hotel and moved.

The reception staff were incredibly nice and understanding, and they refunded the cost of my stay. They were struggling with the heat immensely themselves but remained pleasant and kind, which I very much appreciated.

Self

10/10

Exceptional

26 Jun 2026

Abigail

Love this hotel and the staff is very friendly. It’s a little bit of a tough place to stay when there is a heatwave (no air con) but we LOVE the location (next to the park which has a fountain for kids to run in, a football pitch and the tube station). We will be back.

Family_with_children

10/10

Exceptional

24 Jun 2026

Karen

We stayed here last night and will definitely return to this Best Western.
Ian at the reception is extremely customer focused and made us feel very welcome.
We had a lovely room and when we asked for ice we were given it straight away.
The location is excellent for both getting to and from Wembley stadium and into the city. It’s one stop on the Lioness line to Euston.
There are many bars, cafes and restaurants on the nearby High Street.
Thank you Ian for making our stay so comfortable.
Overall 5/5 rating.

Family

10/10

Exceptional

24 Jun 2026

Joan

Love this small hotel!

8/10

Excellent

23 Jun 2026

ANGELA

Lovely staff very friendly

Partner

10/10

Exceptional

20 Jun 2026

Joan

A small hotel where I love to stay, because it feels like coming home.

Self

10/10

Exceptional

19 Jun 2026

Paul

Great location. Great hotel

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Michelle

Only stayed 1 night. The receptionist was lovely,very helpful

Business

6/10

Pleasant

06 Jun 2026

Andrew

Didn’t like the creaky floorboards in the bedroom. Breakfast didn’t seem very organised needed extra staff to cope, didn’t even have marmalade.

Family

8/10

Excellent

04 Jun 2026

Elizabeth

Don't be fooled by the fact that this is a Best Western, it has a lot of London charm! It is clearly an older inn; very cute with winding halls and antique furniture. The rooms are small but cozy, with windows that open and very nice bathrooms. The elevator was broken during our stay, but the front desk was (mostly) helpful with our bags. The lounge/restaurant is run by one bar tender guy who was not the friendliest or the speediest, so I'd recommend going out somewhere instead. Half of the staff were extremely friendly and helpful and the other half made me feel like a nuisance. We were told we could order in and eat it in the common room between the lobby and the lounge, but then were reprimanded by the bar tender guy who said it was a restaurant and we couldn't. Very inconsistent and confusing. And when your \"restaurant\" only has a few things on the menu, one of which they are \"out\" of and then serves me a 2-years expired coke, I think I'll take my takeout, thank you.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Thomas

Excellent staff breakfast got what I wanted clean room only problem with key which was my own fault

Self

8/10

Excellent

02 Jun 2026

Jonathan

The room was clean and the staff were very friendly. The only draw back was lack of parking on the premises. Also the bar had limited choice of drinks.

Partner

10/10

Exceptional

25 May 2026

Patricia Cutrer

Great location, friendly staff, clean room.

Partner

8/10

Excellent

25 May 2026

Yaakov

negative: not possible to have fridge in room. Lift out of order - many stairs. shower broken but manageable.
positive: comfortable beds, beautiful hotel, great location. Amazing friendly devoted staff - all of them - who do their best to take care of guests' needs, including valet service and use of staff fridge. Would definitely stay there again.

Partner

8/10

Excellent

21 May 2026

Rubmary

Only stayed for one night but could definitely have stayed for longer. Hitek is clean, with very friendly & helpful staff (reception ladies, forgot their names but were lovely and happy, big beautiful smiles) Easy check in &out. Close to various amenities like the underground, which takes you to key places within 30 mins, supermarkets, restaurants, cinemas, hair&nail salon all within walking distance, a bit dated and no lifts (bit difficult if you carry big and heavy luggage) but charming and a good value for money. Overall I enjoyed it so I would highly recommend. Thank you SCH ♡

Self

10/10

Exceptional

12 May 2026

Steven

The lady on reception was so lovely and welcoming. The hotel itself has bags of character. The room was spacious and the shower powerful. Really close to the tube which makes it so easy to get into central London (or you can take a leisurely stroll in through two amazing parks).

Partner

6/10

Pleasant

15 Apr 2026

Jennifer

Plus points: friendly staff, good location, big room.
But: really needs redecorating - chipped and heavily marked woodwork, damp stain on the wallpaper, net curtain dirty and torn. Floorboards creaky, to the point we were woken up by guests walking around on the floor above us. It could be a lovely hotel but as it is, we wouldn't stay there again.

Partner

10/10

Exceptional

09 Apr 2026

Rebecca

There was a wood lice in bathroom on towel

8/10

Excellent

07 Apr 2026

Serena

This is a lovely hotel with a cozy and homy feeling. The building is quite dated but for me that added to the charm.

The only problem is you get some noise from other rooms due to the old age of the building.

The location is absolutely amazing. You are in one of the best neighbourhoods and steps from bus, subway, and many shops and restaurants.

Overall, I will definitely stay here but will remember to pack earplugs.

Self

10/10

Exceptional

02 Apr 2026

Joanne

Absolutely lovely stay. Our room was spotless and so cute. However it’s the staff that make this place so nice. They’re lovely, really friendly, so helpful. They made our stay great. I will definitely stay again.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

demetrios

Clean room and friendly staff. Great location.

Partner

8/10

Excellent

28 Mar 2026

John

Breakfast was good and cooked fresh. The floor boards in the room were very noisy and springy. The hotel was in a good position for our needs for travel on the underground, also in a nice area.

Partner

10/10

Exceptional

28 Mar 2026

Amanda

Really friendly welcome from Reception, and we were given a larger room than we had booked, which was absolutely lovely. Hotel is in a very quiet street so no outside noise at all. We were short of time at breakfast and the staff were so helpful, making sure we were looked after really quickly. All staff could not have been more friendly and helpful, we would definitely return. Thank you!

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Robert

If you have a car be aware this Best Western is near the City of London and is quite a congested area parking is often hard to find. as for the hotel I love the pre wwII building,decorstions and overall feeling , a step bck into a different time is what they are selling here. No A/C you are given (in your room) two small fans that usually do the job and in the spring becautious when opening windows as most or all have no screens to keep bees and wasps outside,a possible allegatic situation to someone that is highly reactive to bee stings.

Self

10/10

Exceptional

22 Mar 2026

Sharon

Nice place but lift not working

Self

10/10

Exceptional

17 Mar 2026

Richard

Very close to this was swiss cottage tube station which was easy to navigate. Room was comfortable with 2 Firm beds and 2 soft beds. No flat sheet just a duvet which made temperature regulation difficult on some nights.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

John

Clean rooms with coffee and biscuits included.

8/10

Excellent

12 Mar 2026

John

Good location, friendly staff, clean rooms, reasonably priced, shower is some sort of self waterboarding torture device.

10/10

Exceptional

08 Mar 2026

Lynne

Clean room
Spacious
Friendly staff
Great location

Self

6/10

Pleasant

26 Feb 2026

Anna

Staff were incredible and friendly. Room was very hot and no cold water even after running hot tap for 5 minutes. Great location!

Self

10/10

Exceptional

15 Feb 2026

Rohan

Room was very clean, comfortable and warm. Nice en-suite. Good location, I even got parking on the Sunday for free. Will go back.

8/10

Excellent

14 Feb 2026

Jacky

Room and bathroom were spotless, few tiny things like couple of cracked tiles in the bathroom, very creaky floorboards 😂 but nothing major. Lovely size room and plenty of space in the bathroom. Bed was comfortable and standard size.
Staff were friendly and helpful.
Breakfast was lovely, everything you could want, served quickly.

Partner

8/10

Excellent

06 Feb 2026

George

Nice place and good price

Self

8/10

Excellent

27 Jan 2026

Keith

Clean room, lovely breakfast and very near tube station and theatre

10/10

Exceptional

09 Jan 2026

Bryan

yes

Self

6/10

Pleasant

24 Dec 2025

Harry

Hotel a little run down, room was fine, nothing special. Just needed somewhere to crash the night. Quick check in. Very basic but I guess that’s what you get for London at these prices.

Self

6/10

Pleasant

23 Nov 2025

Patrick

Small double bed - im only 5ft 7 and my feet were out the end and nearly fell out twice.

Tired rooms - no bottled water

Breakfast had to ask both mornings for milk and glasses for juices. Miserable breakfast head waitress

Partner

8/10

Excellent

03 Nov 2025

Anne

Front desk Service is amazing - bets part of the stay. rooms were very hot in July though
.

10/10

Exceptional

02 Nov 2025

Laura

Great staff. Spacious room!

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Chris

Single night stay with late check in so limited ability to appreciate everything hotel might have to offer. Staff very welcoming. Breakfast not free. Average offer and value.

Business Self

6/10

Pleasant

28 Oct 2025

Ankit Mahajan

Little old but in a great area

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Mike

Clean room and good breakfasts

2/10

Poor

20 Oct 2025

Melanie

Upon checkout found 2 bedbugs within seconds of each other. One was very large crawling up the wall behind the headboard into a picture frame and another one in my sheets. I’m positive there were more & likely have travellers with me now… immediately reported to front desk. TBD on resolution :(

8/10

Excellent

14 Oct 2025

John

Erica is delightful and always helpful. We did have to switch rooms as first Superior room we had the bathroom door is only 5’10” and I hit my head several times.

Leisure Partner

10/10

Exceptional

08 Oct 2025

herbert

Building with great character and location. Friendly staff.
Just needs a refresh of furnishings.

10/10

Exceptional

07 Oct 2025

Laurence

Easy bus ride up to Hampstead; useful local market just out the door and a Tesco Express within minutes.

Family

10/10

Exceptional

05 Oct 2025

Mark

Amazing staff all friendly. Had to adjust my booking and they were willing to help. Good location easy walk to Camden Market .Highly recommended.

Leisure Family

8/10

Excellent

03 Oct 2025

Cynthia

We selected this hotel based on its proximity to the tube and the main attractions in London. We did look at the pictures of the hotel but clearly missed that it did not have A/C in the hotel. It was very warm in London while we were there and it was almost unbearable in our room. Room furniture was in good condition. Room was very clean and had a tea set up. Easy check in and check out. Staff was great. We did not eat there because we left early every morning for sightseeing. There are stores and restaurants within walking distance.

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Carol

Just had a fantastic stay at the Best Western Swiss Cottage hotel.
Our room was fabulous, clean, high ceilings, loads of room to move about and everything you need as if you were at home.
The staff were great, a big shout out to Erika, Beatria and Tashala on reception for being so friendly and making our stay a memorable one.
Staff in the breakfast room were also amazing and worked so hard.
Breakfast itself was the best hotel breakfast we have had.
We stayed 2 nights for concerts at the Roundhouse, so easy to get to the venue and around London. The underground a few steps from the hotel and bus stops are around the corner.
We felt very safe here and everything was on the doorstep.
We can't praise this hotel and the staff enough, we will be back.
Thank you Best Western.

Leisure Family

10/10

Exceptional

01 Oct 2025

Azure

I enjoyed my stay here! The room was clean and comfortable. I had a big smart tv in my room. Breakfast downstairs was efficient. Would definitely stay again!

Business Self

4/10

Poor

30 Sep 2025

Jolene

Way over priced for this type of hotel. If it was £80 it would be fine but this cost way more and wasn’t worth it at all. Felt quite ripped off.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Allison

Yes, lovely clean bedroom, bathroom, bedding & towels.

All staff polite & helpful with anything we needed. Thank you to all.

Breakfasts very generous- good buffet, fresh fruit, continental breakfasts & cooked breakfasts to order

Very short walkto Swiss Cottage tube station & also to basic food shopping &

Partner

10/10

Exceptional

28 Sep 2025

Jasmine

Great hotel, clean and cosy

Business

10/10

Exceptional

27 Sep 2025

Debbie

Really great location. Staff very friendly. Close to underground and shops. Room was really comfy.

Partner

8/10

Excellent

01 Sep 2025

Simran

There was no air-conditioning.
The bath took a long time to fill due to water pressure.
There was alot of dust on furniture.

The bed was really comfy.
Room size was good for me and my kids.
It wasl close to where I was visiting that day.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Darci

The hotel itself was 3 of the row houses converted. They left the old English charm inside. The location of the hotel is just a 4 minute walk to the underground-which made getting around easy.

The breakfast was fantastic and served the classic English food plus cereals, breads, pastries, cold cuts.

We would stay here again.

Leisure Friends

8/10

Excellent

17 Aug 2025

Bonnie

Best Western Swiss Cottage Hotel was Safe, clean, had friendly and helpful staff. We enjoyed our stay! The beds are nice, best for people who enjoy their bed on the firm side. Our room was on the very top floor. We were surprised to find that the lift/elevator doesn't reach that floor even though the website says it reaches all floors. My mom is elderly so this was a factor in the original booking we were not pleased to discover. We booked via Expedia.

Leisure Family

10/10

Exceptional

14 Aug 2025

Marilyn

We enjoyed our stay

Leisure Partner

10/10

Exceptional

03 Aug 2025

Stephen

Quiet and convenient area, nice service

Leisure Self

6/10

Pleasant

12 Jul 2025

Jonathan

Beautiful property but would not recommend in the hot months as there is no air conditioning

Leisure Family

10/10

Exceptional

11 Jul 2025

PAUL

so handy, so friendly, easy tube

Leisure Partner

8/10

Excellent

11 Jul 2025

N J

Reliably good

Comfortable room, quiet weekend stay near very near to underground station and amenities.

Self

6/10

Pleasant

07 Jul 2025

Don D

Nice and quiet but too hot.

The location was nice and quiet. It was, however, distant from a high street. The sash windows would only open 4 inches. It was hot in London and without AC there was no air movement in the room.

Partner

4/10

Poor

04 Jul 2025

Christian

Staff was average.
Big room and good size bathroom.
Renovated clean bathroom.
Room had old decor and smelled old.
Room had old screechy floors.
No air conditioning and no air flo.
ROOM WAS HOT LIKE A SAUNA.
One of our fans was broken and made very loud noise.
Wifi is very weak.
I do not recommended.

Leisure Family

10/10

Exceptional

29 Jun 2025

Douglas

Great staff to work with.

Leisure Family

8/10

Excellent

28 Jun 2025

William

Would recommend

Great value stay. Breakfast could have been better as the continental part was lacking.

Friends_and_family Family

6/10

Pleasant

23 Jun 2025

Emma

Standard double room in the basement - aka \"dungeon\". Underneath the reception desk and next to breakfast room, could hear staff moving around above my head, guests coming and going etc. Decor v dated, was a little worried it was the set of a blue movie. Bathroom v awkward shape and small - if you're a little overweight you wouldn't be able to physically get to the toilet. Close to Swiss Cottage tube station though!

Self

10/10

Exceptional

23 Jun 2025

Shari

Very convenient location, a block from Tube station. Staff was nice. Make sure you pay attention to whether air conditioning is available before you book. Fans in the room made it comfortable.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Neil

Located in central London and within walking distance of Regents Park. Within ~100-m of metro/underground station with bus routes too. Dining, commercial stores, and pharmacies close by. Good option for those who need to go North or use transit, but don't want to stay strictly downtown.

Business Self

10/10

Exceptional

18 Jun 2025

Carmela Rose Green

Lovely old renovated building, substantial room, comfortable bed. The staff were extremely friendly. Excellent location. Adequate breakfast.
It would have been good to have a mini fridge in the room and an extra topsheet as the weather was warm. Some more outside seating would also gave been nice.
Definitely recommend this hotel.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Edward

Lovely older hotel in beautiful neighborhood. Very convenient access to the tube and downtown London.

Leisure Family

10/10

Exceptional

11 Jun 2025

Emese

Very nice, clean and quiet area. We walked to Camden Market, SoHo, Covent Garden, Big Ben, Westminster and London Bridge. Long walk, but doable and hit many landmarks along the way.

Leisure Family

6/10

Pleasant

09 Jun 2025

Henry

This traditional hotel has seen better days. Rooms are worn and not modernized for a while. Ground floor room were humid and had no A/C. The toilet niche extremely narrow and difficult to use.
Good breakfast, but crowded during breakfast time.

Business

10/10

Exceptional

09 Jun 2025

Tayveon

Great customer service. Love the people that worked there and the breakfast was good.

Leisure Friends

6/10

Pleasant

05 Jun 2025

Samiksha

Carpets and linen arent too clean.

Partner

10/10

Exceptional

03 Jun 2025

MRS CHI YAN

Excellent room and services

8/10

Excellent

30 May 2025

Shem

The room was very spacious and extremely quite

Business

10/10

Exceptional

24 May 2025

Colm

Lovely old building, great location, very pleasant & helpful staff.

Business

10/10

Exceptional

24 May 2025

Verified traveler

Support staff was super helpful. The place was clean but probably needs a little up date soon. HOWEVER it was attractive and comfortable and the location is excellent.

10/10

Exceptional

24 Apr 2025

John

Friendly helpful staff sunny rooms. Quiet and nice. Thanks Erika!

Leisure Partner

10/10

Exceptional

21 Apr 2025

Robert

Beautiful old area surrounded by stunning homes and lovely area to walk through. Many shops and restaurants to explore within comfortable walking distance and very close to public transportation for day trips.

Business_and_leisure Self

8/10

Excellent

17 Apr 2025

Emem

.

Leisure Partner

8/10

Excellent

17 Apr 2025

Emem

.