Name: Britannia Hampstead
Address: Primrose Hill Road, na, London, NW3 3NA, GB

8/10

Excellent

25 Jul 2026

David

Room was basic but clean and the hotel is in a good place to get around London.

6/10

Pleasant

21 Jul 2026

Marie

The staff on reception and in the bar were excellent and very accommodating

Family

10/10

Exceptional

13 Jul 2026

Rianna

We came about this place when a vrbo was unexpectedly cancelled. We could not have been more happy. I believe we got one of the last rooms in London, but everything was great. When we checked out, the guy at the front desk made sure we knew what we were doing on the tube to get to the airport. Would definitely stay again.

Partner

4/10

Poor

13 Jul 2026

Rhys

The wife booked a room without window, little did we know it didn't really have ventilation either. Just a stand alone fan. These rooms need a proper heating, ventilation and air conditioning system. It just got hotter throughout the stay.
The mattress was so uncomfortable and only supplying a single pillow was not good.
The TV could only display a couple of channels and the remote barely controlled it, but did turn off the fan.
The corridor to the rooms smelt funky with a mixture of damp, and other smells!
We won't stay here again.

Partner

6/10

Pleasant

13 Jul 2026

Hakan

väldigt varmt i rummet, endast en fläkt med tre 3 lägen

Business

4/10

Poor

13 Jul 2026

Chris

We had 2 rooms, the TVs in both weren't working, which with children causes minor issues. The two rooms were 2 floors apart which wasn't great.
The shower in one was falling off the wall with one of the heads so badly scaled it didn't work, the cold tap to the basin took more than 10 minutes to get cold, the main building has extremely with poor airflow, it was warm weather but the outside was cooler than inside, fans were provided but wouldn't reach a window to bring cool air in.
The WC in the basement room had a bad smell that didn't really go away.
Tea and coffee weren't restocked for the 2nd night, nor were the bins emptied.

The rooms were clean enough, the beds were fine, but overall fairly disappointed.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Christian

There is no air conditioning whatsoever and they only provide a small fan. It was so bad I only stayed one out of the two nights booked because it was inhumane!

Self

8/10

Excellent

09 Jul 2026

MCD

Absolutely solid for the price, incredible location.

Friends_and_family Friends

6/10

Pleasant

07 Jul 2026

Joanne

Didn’t use the amenities as only there for a night for a concert at Wembley.
Room was basic and clean
Staff member checking in was really friendly and helpful

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Varun

Good location, nice and clean. However, we had to wait for check in longer. Furthermore, although this was a without window room, the ventilation was very poor and very warm in the night, with the provided fan feeling like it was taking its last breaths and frequently turning off in between. Could have been better if these were improved.

Partner

8/10

Excellent

05 Jul 2026

Paula

Hotel was stylish. However our room was ridiculously small. Definitely would not stay again.

Partner

4/10

Poor

04 Jul 2026

Jeremy

Being woken by Cleaners meeting outside room from 6am wasn’t great

Partner

2/10

Poor

02 Jul 2026

Joe

Check-out was 11am, however we were woken-up by cleaners entering our room at 9am. When they realised they'd woken us both up, they continued making a lot of noise outside of the room and kept hitting our door with the hoover. Terrible night's sleep for £239/night!

Rooms are also very out-dated.

Friends_and_family Friends

8/10

Excellent

30 Jun 2026

Allison

Staff were amazing, parking was ok but blue badge holders still have to pay £20. Also surley if you've paid to stay it could be cheaper or free.

Maybe another pillow each. Breakfast was nice and plenty in offer. Good easy stay and would book again

Partner

6/10

Pleasant

29 Jun 2026

Tracey

Hotel is very dated with no air con in the rooms. Car park tiny based on first come first served basis. Also cost £20 per night. Location good for Camden market.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Annmarie

It was good took around 30 minutes to find us a room even tho we had booked in which was a little annoying especially in the temperature it’s been.
Really could do with some air conditioning tho. Very hot and can’t open windows probably.

Family_with_children

6/10

Pleasant

27 Jun 2026

Jon

Good value for money. Compare the price to the nearby budget hotel chains and it's very cheap so a clean, reasonably comfortable place to stay with no frills is all you can expect.

My room was cool in a heatwave, everything was clean when I arrived (though no cleaning during a three night stay) and the bathroom has a good shower.

It looked old, some parts were poorly maintained, and the walls were thin but you can't expect luxury at this price point.

Self

2/10

Poor

21 Jun 2026

Meg

The room was very uncomfortable. There was no aircon, and there wasn’t a proper window- there was a door to a flat roof but I didn’t feel safe leaving this open overnight as I didn’t know who could access it. As such, the room was like an oven overnight and there was no way to change the stuffy air. It was also apparent there had been a leak in the ceiling at some point due to the wall paper being stained and bubbled. I also believe the bathroom sink was blocked as it filled within 30 seconds of running the tap and then took ages to drain. Overall very disappointing

Self

6/10

Pleasant

15 Jun 2026

Devendra

stay was okay

8/10

Excellent

14 Jun 2026

Matt

Stayed for business. Cheap hotel but it’s perfect if just staying for a room to sleep in. Wouldn’t go there as a couple.

Self

8/10

Excellent

12 Jun 2026

Claudio

X

Partner

6/10

Pleasant

05 Jun 2026

Ashley

Old fashioned and dated, advertise early check in but told not possible when asked at reception,

Partner

2/10

Poor

21 May 2026

Alan

If you ever wonder why this hotel has such a poor review rating here’s why ,
They are in cahoots with Parking Eye so if you park your vehicle there be prepared to pay a £100 parking fine . It’s no use complaining, they say write an email to Britannia but you will never get a reply .
YOU HAVE BEEN WARNED !

10/10

Exceptional

20 May 2026

Natalie

Straightforward check-in
Friendly staff
Great location
Rooms are basic , little outdated , but does the job and where clean.
Didn’t opt for breakfast.

Friends_and_family Family

6/10

Pleasant

13 May 2026

David

My room was never cleaned even after requesting as I left for the day. When I came back in the evening I requested cleaned sheet bui was told they couldn't be accessed.
I felt don't care attitude

Partner

10/10

Exceptional

07 May 2026

Steven

Brilliant stay, friendly staff, nice & quiet

Partner

10/10

Exceptional

01 May 2026

sylvia

When we got to the hotel the staff were very polite and helpful, the hotel was clean and tidy and overall well ran, will 100% be coming back x

Friends_and_family Friends

2/10

Poor

01 May 2026

David

They booked me into an already occupied room. I had to wait until 6pm to get an unoccupied room.

Shower didn’t work and ants everywhere

Good job it was one night

Definitely avoid

Partner

6/10

Pleasant

26 Apr 2026

Sean

Very basic but in a good location

6/10

Pleasant

24 Apr 2026

sarah

The location is good in a nice area. The Britannia pub is very close and serves good food. The hotel is 10 mins walk from Primrose Hill - which is a lovely park near shops and restaurants. The hotel itself has friendly staff. The decor is very tired but the rooms are clean but basic. Good shower and comfortable beds. The beds are firm so if you like a soft mattress it’s not for you. I had a pleasant stay and the price was reasonable for the area.

Self

10/10

Exceptional

19 Apr 2026

KYLE

Clean room nice and spacious, staff friendly and helpful

Partner

4/10

Poor

03 Apr 2026

Katy

I paid for late checkout but was woken up 4 times by housekeeping knocking and coming in. They also charged me twice and no communication back from my emails.

Partner

6/10

Pleasant

01 Apr 2026

Alexa

Check in took a LONG time. The receptionist didn't smile at any point and wasn't particularly welcoming. Unfortunately the hotel wouldn't accept cash as payment for the booking. This should be made clear before the booking is confirmed. .
The room itself was fine with a clean bed and bathroom. Fairly quiet apart from traffic noise. Didn't use the restaurant.
Parking not good. VERY limited space (only 12 spaces) and mainly taken up by workmen's vans. You pay £20 per night but this only covers up until 9am when £3.50 an hour kicks in, not on check-out.

Self

10/10

Exceptional

29 Mar 2026

Sade

Open parking garage so as safe as that can be. Easy check in and check out and the room was clean.

8/10

Excellent

26 Mar 2026

Steve

Wasn’t open when we arrived, sign in lift said open at 3 but told on reception not open till 4 so went elsewhere

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Michael

Bar wasn't open

Partner

10/10

Exceptional

17 Mar 2026

Levi

Room was nice. Breakfast was overpriced.

Self

6/10

Pleasant

13 Mar 2026

Clifton

The staff were pleasant and friendly. Check in was extremely easy, but parking is a let down as you have to pay £15 but if you move your car, your space is not guaranteed on return.

8/10

Excellent

11 Mar 2026

Luke

Room was clean and reasonably sized for the price. Inclusion of a shower cubicle was nice. Staff were friendly and helpful. Window had a gap on it that whistled when windy, would be annoying for a loght sleeper (which luckily I am not)

Self

6/10

Pleasant

01 Mar 2026

Funmilola

The room was clean and in good condition. Good customer service; however, they're not going to provide you with any toiletries, which I personally think that it does not make any sense.

10/10

Exceptional

23 Feb 2026

Alan

Lobby coffee great

Only one BIG complaint

The TV was useless

6/10

Pleasant

14 Feb 2026

Chloe

We had a nice stay and the hotel room was clean and spacious but we specifically booked this hotel as it offered parking. When we arrived we were totally disappointed that they told us there was an event and we couldn’t park our car. We managed to park on the street outside that evening but we had to wake up early the next day to move the car and find parking (in London which is always a nightmare) which was totally inconvenient and frustrating and it could have been so much better if they had have informed us about this parking situation in advance!

Leisure Partner

10/10

Exceptional

13 Feb 2026

Jason

Great stay very clean staff amazing

Self

6/10

Pleasant

08 Feb 2026

Sophie

I was in the room next to the elevator. It was REALLY loud all night.

Leisure Self

6/10

Pleasant

30 Jan 2026

David

It’s a budget hotel so adjust your expectations accordingly. But it’s perfectly fine if you’re not too fussy. The room I stayed in was a bit too hot but they have an air cooler on hand (clearly it’s an often repeated issue). It wasn’t the nicest room or hotel and everything felt in dire need of renovation, but it was okay.

2/10

Poor

21 Jan 2026

Tim

Despite booking with a UK CC and Address, AND having booked in online, i was asked for the first time in my life for an official photo ID, i.e. driving license or Passport.

I had already given my name to the reception desk, advising them I had a reservation.

It was late, I was tired and have booked and used hotels for many decades. including very recently in the UK. When I informed the reception desk I don't carry my driving license or passport (I don't need to, we are not yet a police state, or Russia), i was informed I needed to.

I explained I didn't and was told \" But how do we know who you are?\" I informed them this was the first time in my life (I'm 61) I had been asked for such in a UK hotel. This included a very recent stop (few weeks ago) at another well known hotel chain in London.

They had appeared to look up my name when I first approached the desk and informed them I had a reservation, and so I was then surprised that, AFTER making it clear I would need to show offical photoID to proceed further, they asked to see the email of my reservation.

Immediately, everything was sorted and I was given my key, with the junior man telling the senior man somethig along the lines of \"yes, he has booked it\"

I can only surmise that he couldn't undertand or follow my accent when I gave my name, and instead chose to hide behind \"I need to see your ID\" to allow him to read my name & check on the reservations. The senior man was polite, but pompous

Self

10/10

Exceptional

16 Jan 2026

Robert

Nice hotel stayed in a room with no windows got hot verry quickly could have better fans for them rooms. Staff amazing and helpful really quick and even when you book out of the hotel can still keep your bags there till late

Friends_and_family Friends

4/10

Poor

18 Dec 2025

Jake

Basement room with no window (we knew there was no window when booking)

But it was insanely hot and there is no air con, the room was also outside the cleaners cupboard so was woken up very early

The staff were friendly though but I wouldn’t recommend here

Partner

8/10

Excellent

16 Dec 2025

Genevieve

Good for the price

4/10

Poor

08 Dec 2025

R a

Poor decor, needs updating, uncomfortable bed and pillows, dreadful linen, no turnover on multiple nights stay, rooms not sound proofed. Hotel reception staff were pleasant and polite but you’d be much better off in a Premier Inn than here. Needs a good update.

4/10

Poor

04 Dec 2025

jack

NO Service of the rooms! after 3 nights then they service the rooms??? No change of towels or basic cleaning at all and we were advised ay check in!

Second night i found a screwdriver and smoke alarm just left in the bathroom, asked hotel rep what is was and could they remove it and also is my room safe!

the screwdriver was never removed nor the smoke alarm was still present after another niight

Poor yes but cheap

Business

8/10

Excellent

28 Nov 2025

Athira

Good room, only issue was proximity to the laundry room which meant it was noisy in the morning. Very easy access to the Roundhouse music venue. Lots of food options within a 10 min walk. Would stay here again if attending a concert at Roundhouse

Partner

6/10

Pleasant

27 Nov 2025

Carrole

The heater wasn’t working properly in the room. It’s too cold.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Neil

Nice room, comfy bed, excellent that the room was not too hot at night like some hotel rooms can be. Decent breakfast. All in all a good place to stsy

8/10

Excellent

17 Nov 2025

Martin

Bathroom was recently refurbished. I liked the provision of a bath mat for the shower. Room was clean but basic.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Natasha

Clean room with excellent location. Friendly staff too

Leisure Family

8/10

Excellent

07 Nov 2025

Kelly

Clean

Partner

6/10

Pleasant

06 Nov 2025

stephen

The room was clean bed comfortable towels were a little small location ok 9 min walk to chalk farm tube.i book a late checkout at a cost of £15 but we got up in morning and decided we were traveling home early went to get some breakfast at 9.20 it closed for 9.30 so would not let us get breakfast. Then i asked for refund of the late checkout and they would not refund my card even though we were leaving before 10 am was very dissapointed with the person on reception felt like we had just been ripped off, and now we had a 41/2 journey back to manchester with no breakfast there was people who had only entered 2 minutes before and because of that would not return here

Leisure Partner

8/10

Excellent

05 Nov 2025

Paul

Clean room

Friends_and_family Friends

6/10

Pleasant

02 Nov 2025

STANLEY

I only had one quick drink and we didn’t have a car

Friends_and_family Family

4/10

Poor

02 Nov 2025

Ms JM

Wish I had booked elsewhere. Kept awake by roaring heating/ventilation system, sounded like a huge space heater or hoover was in the room all night. Room ok. Staff surly all round. Receptionist during check in didn't mention breakfast wasn't included, we then were hassled during breakfast, ending up having to pay extra £30 for 2 very average meals. It was an honest mistake, when I asked for proof of room only booking they couldnt provide it - just a code which could have meant anything. Not a smile to be had, no effort to meet us halfway. We were made to feel targeted & like we were being dishonest. If there was a staff member checking for this on the way in to diningroom, it could have been avoided. Shame, as the location is great. Won't be going back. Ever.

Friends_and_family Friends

6/10

Pleasant

31 Oct 2025

Sonny

Room wasn’t cleaned once

10/10

Exceptional

24 Oct 2025

bruce

Checked in no issues, clean everywhere, lobby, corridors and rooms. Rooms are on the small size but perfect for a sole traveller or passing through couple, a great find and walking distance from Camden Town which was part of my trip and easy access into London.

Self

8/10

Excellent

22 Oct 2025

daniel

Very clean property, a bit dated but that doesn’t bother me. Washrooms were redone. I was happily surprised by it

Business Self

10/10

Exceptional

22 Oct 2025

Gill

Room clean staff amazing excellent location for visiting places

Friends_and_family Family

2/10

Poor

21 Oct 2025

James

Alarm went off through the night. Mistakes happen, but no apology the next morning. Receptionist seemed annoyed I'd even brought it up. Was told by the her to email the hotel to complain, which I did with no response so I'm guessing she deleted the email. To be fair if the alarm hadn't gone off the stay would have been fine.

Business

8/10

Excellent

19 Oct 2025

Steven

Lovely location great reception but health and safety a concern. At 2:30 on wed 15th the fire alarm went off. I went to get out to find the guest that set the alarm off outside in my face I tried to calm him down as no staff there. I put the phone he gave me on reception desk. I work for NHS and could not get back to sleep. The apology for inconvenience was not a lot of consolation

Business

6/10

Pleasant

13 Oct 2025

Ulana

Quaint clean hotel. My only real issue was that the mattress was very uncomfortable.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Rory

Clean room and bathroom. Helpful staff. Good restaurant nearby.

8/10

Excellent

10 Oct 2025

Ariel

Shops nearby

8/10

Excellent

10 Oct 2025

Marilyn

Very friendly and helpful staff that were so accommodating to our changing needs during our stay. Definitely booking again when next in The Camden area

Partner

6/10

Pleasant

09 Oct 2025

Denver

older hotel without things like mini-frigs in the rooms. Staff was generally very nice, but someone at reception copied my credit card info and used it to make an unauthorized purchase

Leisure Partner

6/10

Pleasant

07 Oct 2025

John

Rooms were clean and comfy, one staff member was abit arrogant and the breakfast was crap cold and tasted was cooked the night before which let it down not worth price

Business

10/10

Exceptional

07 Oct 2025

Jennifer

Clean good sized room, warm, great shower, iron, board, tea and coffee facilities, hair dryer and Tv. Great value. Can’t fathom why people give such poor reviews. Such good value for a small price in London. Short walk from underground and Camden.

Friends_and_family Family

2/10

Poor

06 Oct 2025

Denver

Someone at the front desk copied my credit card information and used it for a Deliveroo order without my knowledge. Fortunately I caught it two days later and disputed the charge on my account, but now I have to get a new card from my bank

Leisure Partner

6/10

Pleasant

05 Oct 2025

Mr Christopher I

It's Okay

The staff were friendly and happy to help when needed.
The room we stayed in was a really good size for me and my girls.
The Bathroom on first inspection looked really good, however there was a slightly worrying blob dark in colour near the toilet. In the middle of the bathroom floor there were some spots of something.
The shower was good but the water took a while to drain away.
We stayed for two nights and when we went out all day Saturday I was surprised when we got back that our room hadn't been cleaned. I've not been to a hotel where they don't do this. Also our key cards didn't work on the same day which meant I had to walk back to reception which was annoying after a long day out.

I would stay again but I would ask a few more questions before I book a room.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Erin

There was sticky marks all over the walls and drips of some fluid over it. The carpet wasn’t clean. The bed was the most uncomfortable bed I have ever slept on woke up with a mark from a metal rod in the bed. Only one pillow each and we went and asked for more but they didn’t have any. Also parking. It says 12 space car park when we arrived there were “2 spaces” but these were impossible to get in due to the trolleys and bins which they have laying about everywhere in the car park. The remote in the bedroom wasn’t working properly and all the buttons were inverted too. Would not go back not worth the money have stayed in much nicer hotels for cheaper.

Partner

4/10

Poor

04 Oct 2025

William Neil

constant road noise (double/triple glazing?), very uncomfortable bed, gap between bed and clothes stand only 9-10 inches apart so awkward to negotiate, TV didn't work (no signal) and unbelievably what sounded like the delivery of aluminium beer barrels in the middle of the night. All in all a dreadful night.

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Jonathan

Perfectly good for overnight stay. Would definitely sray again

8/10

Excellent

01 Oct 2025

Janine

Hotel, rooms and furniture a bit tired and scuffed looking. Found a big black hair in chest of drawers.
Helpful staff and 10 minute walk to nearest tube station.

Partner

8/10

Excellent

30 Sep 2025

Fergal

Perf

6/10

Pleasant

28 Sep 2025

Soukaina

Its an average hotel

6/10

Pleasant

24 Sep 2025

Stephen

Basic hotel but very clean. Couldn’t fault it really. 12 min walk to nearest tube stations

6/10

Pleasant

20 Sep 2025

jeramie

I liked the location. Easy access to Chalk farm underground. About a 6-7 minute walk and many bus stops near the property and it’s out of the really busy parts of London in an upper class area. There’s a Tesco, pub and Starbucks less than a minute walk 1 block over and the beautiful park that overlooks the entire city is very close. Room was dated and not modern but was clean. Stayed for 4 nights and nobody came to clean or anything at all, I had to ask the front desk for toiletries, towels and coffee. I didn’t like the window only opened 4 inches and had zero air flow. Beds were very uncomfortable. Breakfast seemed okay but was quite expensive for what it was. Most hotels include a breakfast buffet like that nothing special just normal breakfast. Rooms do not have refrigerators or fans so it will get very hot in the summer time. All in all its was the most okay stay. I’d stay again because of the location but something needs to be done about people smoking marijuana and cigarettes out back. With the window open that’s all you’ll smell all night. For the price and location it’s good enough

Leisure Partner

8/10

Excellent

16 Sep 2025

Thomas-Christian

Sometimes you just to get your head down for the night. Nothing special, no gimmicks. My partner was in hospital nearby and I just needed a bed for the might. Basement room with no window, fit the bill. Double bed was a little hard, but I dropped off quite easily. Lovely walk-in shower in a good sized bathroom (might need to look at the flow down the plug hole). Restaurant and breakfast available on-site, but plenty of places locally. Overall a little tired, but then so was I.

Leisure Self

8/10

Excellent

14 Sep 2025

Anthony

Nice place to rest your head

Hotel was ok to rest your head, the service was ok, although I have to be honest in saying the food isn’t great

Self

2/10

Poor

03 Sep 2025

Samantha

I CHANGED hotels from this place after one night because of how bad it was. DON’T STAY HERE. I was booked to stay 6 nights and after one night I decided to eat the cost because of how bad it was. The bed was solid springs, my husband and I both woke up in pain and sweating because NO AC. I thought maybe if I got an extra comforter it would make the bed less painful, I had to walk to the front desk because there’s no phones in the room. The front desk said they’re out of blankets and pillows. My husband and I couldn’t handle staying 5 more nights and switched hotels and switched to The Standard, I highly recommend over this place!

Leisure Partner

2/10

Poor

03 Sep 2025

Carlie

Staff was rude, house keeping came once during our 9 day stay and only replaced our sheets. The sheets they did give us smelled like mildew. The mattress had springs poking out of it. You definitely get what you pay for.

Leisure Partner

8/10

Excellent

31 Aug 2025

Leon

Everything

8/10

Excellent

26 Aug 2025

Michael

Peaceful Stay

4th with terrace, so you have to use the one chair you have in the room. Wifi signal wasn't strong enough for the smart tv.

When taking a shower make sure to leave a towel in front of the shower incase water spillage, Shower cubicle is small for over 6ft and large people.

Limited car parking spaces.

Apart from that its ok

Self

8/10

Excellent

14 Aug 2025

David

I liked the location. it was near Chalk Farm Road with a short walk to Chalk Farm Tube station, where you can catch the Northern Line to go directly into Centeral London.
It is in Western Hamstead or Northeast Camden.

Business_and_leisure Self

8/10

Excellent

10 Aug 2025

Julie

Nice enough but the bar and restaurant was closed the whole time

Leisure

8/10

Excellent

08 Aug 2025

Hannah

Staff are very helpful and polite. Comfy stay

Leisure Partner

8/10

Excellent

28 Jul 2025

Verified traveler

Mostly excellent.

Excellent friendly and helpful staff, lots of local knowledgr. Had to pay extra for parking , which was not mentioned on the hotels.com site (not the hotels fault) , and somebody left an empty glass in the corridor outside my room in the evening which was still there the next morning. Other than that, excellent. Will use again

Self

4/10

Poor

25 Jul 2025

Darren

Ummm not again!

Was disappointed that my room and bathroom wasnt cleaned and bedsheets not changed for a 3 night stay.

Business

4/10

Poor

25 Jul 2025

Sharvae

Room was too hot, windows can't open wide enough for airflow, and one of the fans was not working properly. They refused to change the fan! Have to hoover the room yourself! Not very attentive to your basic needs even when you ask!

Leisure Family

10/10

Exceptional

24 Jul 2025

Simon

No parking spaces available onsite but managed to find on street parking close by

Business

2/10

Poor

22 Jul 2025

David

Lovely area

Business Self

4/10

Poor

20 Jul 2025

Jason

Poor rooms and facilities

Leisure Partner

2/10

Poor

17 Jul 2025

Verified traveler

Upon arrival, I was shocked to find:

No air conditioning in the room, making sleep nearly impossible during warm weather.

Mold clearly visible in the bathroom vents and on the walls.

Unsanitary stains on the carpets and bedding.

No security measures or checks upon entry to the hotel premises.

Unresponsive and unhelpful hotel staff who were unwilling or unable to address even basic concerns. For example: on June 17, 2025, the desk person’s response to mentioning the lack of AC was stifling and uncomfortable was, “Well we are all hot in this building. There’s nothing we can do, unless you use the fan in your room.” To which i mentioned that the room didn’t have a plug-in fan and he said, “I’ll let my manager know.” And the next morning, June 18, 2025, I was given a single rotating white fan that didn’t reach from the wall plug.

As a direct result of the lack of AC and poor air quality, I developed a sinus infection that negatively impacted my entire trip. The conditions were so intolerable that i checked out early on June 19th — well before the end of our original stay. I booked alternate accommodations through another platform.

To add further concern, the fact that a property with such severe health and safety issues is listed on Hotels.com deeply undermines my trust the platform.

Self