Name: Charlotte Guest House
Address: 195 197 Sumatra Road, Londres, NW61PF, GB

6/10

Pleasant

09 Jul 2026

alasdair

Room was clean but tiny. No aircon and this didn’t help with the weather hitting 35degrees. Staff were friendly and simple check in procedure. The property is not in a set building so if you are booking as a group be aware you may be separated in different buildings on the street. Nice area with decent restaurants and bars close by.

Business

10/10

Exceptional

17 Jun 2026

Ledio

Apsolutely amazing

10/10

Exceptional

17 Jun 2026

Youssef

Very accessible, basic hotel

Friends

10/10

Exceptional

10 May 2026

Jennifer

Great little room with en-suite for an over night in WHampstead. Perfect location, near all rail stations, restaurants, and grocery. If you don’t have toiletries (only hand soap is provided) Tesco Express is nearby. Check in and check out was super clear and easy, great communication throughout. Highly recommend.

Self

10/10

Exceptional

07 May 2026

Jon

Great room, location and staff.

10/10

Exceptional

01 May 2026

claire

It was all better than expected. I don't usually stay in London and went with this location and hotel for the Jubilee line to the o2 area. Everything was perfect. Close to the train station, lots of local eating places, and an amazing room to stay for 2 nights for 4 guests.
Would definitely book again.

Family

10/10

Exceptional

03 Apr 2026

JOHN

Hotel was going through a building renovation
staff did there best to minimise disruption it didnt really impact my stay room was clean and tidy

Self

10/10

Exceptional

23 Feb 2026

Bradley

Had a great stay here, my room was modern and spacious, and the staff on site were friendly and helpful. The location is brilliant too. Hope to be back in the future!

10/10

Exceptional

18 Nov 2025

joanne

Clean warm comfortable ensuite room with a handy little kitchen - we didn't use all the facilities but it was very useful to have a fridge and breakfast bar and the shower was great . Considering it was just off a main road and so close to the Thameslink it was a nice quiet street and we slept very well . Great selection of cafes / restaurants / shops very close and great transport links to everywhere in London and beyond . Slightly unpleasant smell in the bathroom on arrival but I would definitely stay again . The staff were also helpful and it was reasonably priced for the area we were in.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Mark

It was a pleasurable experience.

Business_and_leisure

10/10

Exceptional

31 Oct 2025

Tyler

Easy check in, perfect distance to multiple transportation options and dining selections

Leisure Partner

10/10

Exceptional

30 Sep 2025

Valia

Everything was clean (ie, room, towels, bed sheets and shared bathroom). Room is comfortable. House location is also very good.

Business Self

10/10

Exceptional

24 Sep 2025

Constance

Our stay was very pleasant. We liked the location - just a few blocks from the Tube and train. There were good places to eat breakfast nearby and restaurants in the evening. Staff were friendly and helpful. The room was spacious and comfortable compared to other places I have stayed in London. Recommended.

Leisure Family

8/10

Excellent

05 Aug 2025

Matthew

On arrival we were told our room was 3 minutes walk from the actual address of the Charlotte Hotel. Our other family members were in a 3rd property altogether.
The reception staff was very friendly and helpful. The rooms were a little aged but clean and tidy with drink making facilities. Be sure to book separate parking!

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Urszula

Good place to stay for a short time.

10/10

Exceptional

14 Jul 2025

Yvonne

The reception staff were great, so friendly and helpful. Booked the triple room and it was spacious and clean. No aircon, which was inconvenient during the summer heatwave.

Self

10/10

Exceptional

28 Jun 2025

Yasmin

It was very cute and convenient. The location was amazing! Which really lucked out with our group. Would definitely stay again

Leisure Friends

10/10

Exceptional

05 Apr 2025

Lorraine

We found the facilities to be on a par with any hotel we have used. What was excellent was the quietness we needed after along flight from NZ
The staff were so helpful. We would stay there again

10/10

Exceptional

21 Mar 2025

Janna

We’ve stayed here before and we love it. The room was spacious and clean and we got fresh linen daily. The staff were available by WhatsApp if you didn’t make it to reception. We missed them serving breakfast but there is a discount to a local cafe now instead. We didn’t use it but it looked nice. Would stay again for sure

Leisure Family_with_children

2/10

Poor

17 Nov 2024

Mengjie

No good at all, it says there’s Wi-Fi. But there’s barely any Wi-Fi connection in my room.

10/10

Exceptional

07 Nov 2024

Arran

Clean and great location

10/10

Exceptional

05 Aug 2024

Rebecca

Perfect stay

The room was very clean and tidy and luckily, a fan was provided because it was very warm up there due to the heatwave. The guy on reception was very friendly and informative and gave us simple instructions to get to our room. The guest house is only a 5 minute walk away from the tube station so it was a very good location and the area was nice with a lovely bakery just up the street, but also Costa not too far either. Highly recommend and we will keep it in mind when we return

Friends_and_family Family

10/10

Exceptional

02 Aug 2024

Kritsa

Nice area. Lovely Victorian architecture.

Leisure Family

10/10

Exceptional

26 Jul 2024

Verified traveler

Helpful staff, lovely room, great location.

6/10

Pleasant

23 Jul 2024

Arta

Ok for the price?

It was ok in general for a place to sleep a night.
Sheets had some stains on them, shower didn't look clean, towels didn't smell fresh.
I suppose it's ok for the price but I wouldn't be coming back.
Mattress was very uncomfortable.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Sarah

Lovely Stay

Stayed at Charlotte Guest House after a concert at Wembley. A very friendly & helpful welcome when we checked in followed by a clean & very nicely decorated bedroom & bathroom. A comfortable bed & quiet neighbourhood resulted in a good nights sleep! In an excellent location for Wembley we would definitely visit again.

Partner

8/10

Excellent

03 Jul 2024

Patricia

The staff made an effort to get my room ready asap and they were very responsive. There were some \"old house\" issues, like any home. the shower door was hard to open from the shower inside. The pillows were \"tired\" and the bed mattress felt old. The upgrades made in the bathroom were beautiful. The area was very nice. Thank you.

Leisure Family

10/10

Exceptional

07 Jun 2024

Nassim

Great Find!

Great place in London, so conveniently located, right next to transportations stations. Overground, Train and Underground with the Jubilee line. Easy access to downtown London.
The Guesthouse is clean and great affordability for London. we got a enovated bathroom. Staff was nice and we encountered no issues with this stay. will book again.

Friends_and_family Family

10/10

Exceptional

12 May 2024

SUSAN

Good place

For us, it was a really good location. Main West Hampstead shopping street at the end of the road and train stations just five minutes’ walk.
The room was very pleasant and seemed recently equipped. It did not feel crowded. The bed was comfortable and the shower easy to use. We had a small fridge and a microwave and kitchen area sink so could eat simple meal if we chose.

Partner

8/10

Excellent

07 May 2024

jeff

All good

All good - many thanks

Self

8/10

Excellent

04 Apr 2024

Leanne

Fantastic location, great communication

The check in experience was excellent. They were in touch leading up to the stay and we were able to drop our bags and they very kindly put them in our room for us. The creme egg for our daughter was a lovely touch too after a long trip. The room was perfect for a family of 3 with our little girl getting her own room. The transport links were excellent and there were lots of lovely places to eat a stones throw away. You got discount at a lovely bakery nearby too on showing proof of your stay. The only downside, which is common in guest houses, was the noise from neighbours. The people above us decided to roam around for an hour between 3 and 4am and it woke my daughter up several times. This was only a small thing though in a very enjoyable stay. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

Jon

Right next to the tube and overground station but still quiet. Staff are available most of the day. Good value.

10/10

Exceptional

14 Mar 2024

Tetiana

Thank you very much! It was clean, very comfortable and cozy room, perfectly clean showerroom and toilets. Highly recommended! I will definitely come again.

Business

10/10

Exceptional

11 Feb 2024

Chittur Nilakantan Venkat

Nice and cozy.
A block from main office, though

Leisure Self

10/10

Exceptional

12 Oct 2023

Riley

This was a clean, quiet place with friendly staff and good facilities. Excellent shower water pressure in a newly finished bathroom, too. Our only complaint was the WiFi, which was both slow and extremely prone to cutting out; and there was an inner door on a spring that closed automatically that was also quite annoying. That said, if you're looking for a convenient, clean place to sleep that's close to all types of transportation, I wouldn't hesitate to recommend this.

Leisure Partner

8/10

Excellent

11 Oct 2023

Richard

Clean comfy, reasonably priced and not far from the centre of town. Very convenient. I’d use it again.

Business Self

8/10

Excellent

10 Oct 2023

Jiaming

friendly staff and very convenient location!

Leisure Friends

10/10

Exceptional

02 Oct 2023

John

Very clean and a warm welcome. Shared shower clean and modern. Would happily stay again.

Leisure Family

8/10

Excellent

29 Sep 2023

Verified traveler

the room is good and comfortable but it's located in a higher level that it's difficult for an almost 60 years old couple to go up with 2 large luggages, we have requested a lower level room when we made the booking

Partner

8/10

Excellent

07 Sep 2023

Rehana

Cleaning could be better. I would stay again for the convenience.

Business_and_leisure Family

8/10

Excellent

17 Aug 2023

Susan

Recommended

Good, shared bathroom. Motion sensor lights in common areas. 3 star beds, not uncomfortable but not the best either. Convenient location with west Hempstead? Thameslink station. Convenient check in / out, I’d recommend.

Friends_and_family Family

10/10

Exceptional

28 Jun 2023

Angel

As a 50+ woman traveling alone this was perfect. Inexpensive all I’m doing is sleeping there, I’ll do it again!

Self

10/10

Exceptional

15 Jun 2023

Georgia

Wonderful stay

A wonderful place to stay! The communication was great and we had no problems at all! We had a double room en-suite which was in a different building across the road but was so easy to find and the room was very clean, comfortable and the location was perfect! The room was a little hot but my own home is currently too hot so it’s no different, just England summer in an English building! Highly recommend this place and will stay again!

Partner

8/10

Excellent

14 Jun 2023

Verified traveler

Very clean, small room

Very clean room, although very small. Has some nice amenities: small fridge, microwave, sink (in addition to the bathroom sink). Tight for two people. We were only in London for 1 night, though, and this suited our needs. Extremely well located--a few minutes walking from Tube station (Jubilee Line) as well as the Overground station. Lots of shops and restaurants nearby. Staff was helpful, but available on-site only during very limited hours: 9AM - 4PM. This could be problematic for some. They did stay an extra 5 min when we arrived late at 4:05PM (I called in advance), but they said normally they leave promptly at 4PM. Walls were a little thin, as we could hear our neighbors in the building.
Overall a pleasant stay.

Partner

8/10

Excellent

03 Jun 2023

Ronald

Very convenient to the subway and the staff were very helpful

Leisure Family

8/10

Excellent

01 Jun 2023

Tim

Nice area easy tube access good clean and quiet

Leisure Self

10/10

Exceptional

29 May 2023

Jean

Nice clean room with all facilities.

Business Self

2/10

Poor

07 Apr 2023

Hazel Valverde

No había quien nos recibiera, hay mucho ruido, el lavabo taqueado, no hay paños de manos

Leisure Family

10/10

Exceptional

21 Mar 2023

jeff

all good

All good - nice clean room - slept well :-)

Self

6/10

Pleasant

18 Dec 2022

Kylie

The beds were like sleeping on a concrete floor. We had to find alternative accommodation after two nights as we could not sleep.

Leisure Family

6/10

Pleasant

03 Dec 2022

Verified traveler

Need more to make it a better place to stay

The room for 3 persons is too small and the heater for the room is not strong enough for winter. There are no help provided even when the staff knows that our family has 2 big luggage to be brought up the stairs.

Friends_and_family Family

10/10

Exceptional

27 Sep 2022

Jacqueline

Great location for getting in and around London

Leisure Family

10/10

Exceptional

21 Sep 2022

Jacqueline

Always stay here when I visit London. Easy access to the underground and overground. Lots of great places to eat. Highly recommend

Leisure Family

8/10

Excellent

02 Sep 2022

Richard

Arrived late so the lockbox system was a bit odd but manageable. Otherwise a nice clean place and conveniently located

Leisure Friends

10/10

Exceptional

18 Aug 2022

mark

Barny

Very nice guest house, staff really pleasant and helpful

Partner

8/10

Excellent

14 May 2022

Adam

Basic, old-style European accommodations in a fantastic location. The rooms are spread among several small houses along the same street. Check-in was courteous and efficient, just don’t expect the same degree of attention as in a large hotel or bnb. My room was on the old side and could use a repainting in places but it was perfectly clean. No soap or shampoo was included and there’s no desk. I absolutely loved the location though - there are tons of non-touristy English and international restaurants, cafés, and other shops in nearby walking distance, it’s close by nearby rail and subway stations to sightseeing spots, and it’s not too noisy at night.

For modest, budget accommodations of a couple nights where you won’t be spending a lot of time in the room it’s a good enough option.

Leisure Self

8/10

Excellent

30 Apr 2022

Gareth

It is what it say's on the tin.

As a business traveller it did the job. The Charlotte, on evidence, is organised. Importantly, the fire safety advice is prominent.
The location is tidy, there are a variety of shops and places to eat within a few minutes, and the same for overground/underground.

Business

8/10

Excellent

10 Apr 2022

brian

good location

Business Self

10/10

Exceptional

14 Mar 2022

Graham

Great value for money

Excellent value for money. Checked in late but someone was available to assist me locating key and made sure all was OK.
Bed very comfy. Room clean and shared bathroom right outside by room so it was very like it being an en suite bathroom.
I've stayed here perhaps 10 times over the last few years. Great location and not far from the tube.

Self

10/10

Exceptional

11 Dec 2021

Verified traveler

Lovely

Stayed in tbe newly refurbished studio flat. It was lovely very happy with my stay and quality of sleep. I would definitely stay again

Business

8/10

Excellent

29 Nov 2021

Claire

Clean, basic, quiet area.

Basic hotel in a quiet area. We weren't in the main (pictured) guest house, but their other property further down the road. My only concern was the shaking of the walls and what sounded like rubble falling when a train passed. There's a big crack in the wall, and the property next door was being demolished, so I was just worried in case the structural integrity of the building was at risk. But the hotel itself was clean and basic, but all that was needed for our trip away.

Friends_and_family Family

8/10

Excellent

17 Nov 2021

Lena

I had a single room with shared bathroom, the room was comfortable, generally quiet and warm. I stayed during a very quiet week, with only one neighbor, so I never had to wait for the bathroom or be troubled by noise. The reception free check in worked well, although it was a little confusing to figure out there’s multiple different properties on the street with different keys. The transport links were incredible with both the underground and overground being right around the corner, alongside access to shopping and green areas. Great neighborhood too.

Business Self

8/10

Excellent

02 Nov 2021

Robert

We were a couple staying 2 weeks to visit family. The reception staff were excellent and very responsive. We were pleased with the room (a small suite of two bedrooms and bathroom) at 2 Lymington Road, just off West End Lane very close to everything. The main room has a double bed, and the other a single bed, and the adjacent bathroom. If a third person had been there, they would have been disturbed by the others noisily closing the misaligned bathroom door. The main bedroom has a large wardrobe and a desk with tea kettle. The second bedroom has a few hooks for clothes, nowhere else to put anything. Both rooms have a TV with Freeview channels, but the smaller room's TV froze on every channel. The bathroom and carpets are new. The bathroom has a heated towel rail but no clothes hook on the door, which should be standard. Housekeeping is every few days and very inconsistent. Bring your own beverages, shampoo, bath soap and conditioner. The electric outlets on each side of the beds include USB ports. The bathroom has outlets for 240v and 120v. There is no breakfast (as mention on the website). The bed was \"mostly\" comfortable, a few noticeable mattress coils, and the pillows are too chunky. You can hear the other tenants, and construction behind the building, but it was quiet when we wanted to sleep.

Leisure Partner

10/10

Exceptional

13 Oct 2021

sylvia

We were given an upgrade and everything was fine. One day was missed by the cleaning staff, but it made little difference.

Partner

10/10

Exceptional

30 Jun 2021

Tom

Perfect Location

This was our second time staying here - it is in a perfect location for Wembley events. Room was clean though a little warm as the heating was on - luckily we had a corner room with plenty of windows to open. Due to covid there was no reception; clear instructions were sent via email on the day of our arrival on how to access the keys. Also there was no breakfast service (due to covid) but there are plenty of places to eat nearby - you're in London there's no shortage of eateries! Very happy with our stay, will definitely be back.

Partner

8/10

Excellent

31 May 2021

Verified traveler

Charlotte Street

Good accomodation.
The host made a standard error in thinking that sending emails was a fine way to communicate but ignoring that I might not do them \"on my phone\" and have left home already. Thus I had to make several calls to find out where the key was and about the parking restrictions in the street.

Business

10/10

Exceptional

02 Oct 2020

Verified traveler

Clean and better than expected

Lovely stay. Very clean.

Partner

10/10

Exceptional

14 Feb 2020

Simon

Amazing for the cheap price!

Very friendly staff, warm, clean, cosy rooms, amazing for the cheap price!

Self

10/10

Exceptional

07 Feb 2020

JMD25

Great value - clean and comfortable room, with super breakfast!

Business Self

6/10

Pleasant

31 Jan 2020

Heather

Return visit was disappointing

Room was ok, But very annoying hum, from fridges for most of the night. The bed was very uncomfortable, the extractor fan in bathroom didn’t work, so bathroom smells and steam from shower lingers.
Stayed 4 nights, asked for clean towels and extra pillows, but they never arrived.
Breakfast was fresh every morning and to good standard. Friendly staff.
Very disappointing from our previous visit 3ish years ago, as this was the reason we returned.
Tube station was within a short walking distance

Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

Comfort and convenience

Simply felt I was at home, nothing to say other than I can’t wait to return. Superb service, comfort, and attention to detail. I look forward to my next stay.

Self

10/10

Exceptional

12 Jan 2020

M

Just what I needed

Very clean and comfortable, excellent value for money, staff couldn't be more heloful. Thoroughly recommend

Business Self

10/10

Exceptional

30 Dec 2019

Catherine

Still a great value

This is our second stay and it is still the best all around for London with a family. Great helpful staff that is happy and generous with their time. The breakfast is very good and the location makes it great for seeing London. It is our pick for budget vacation fun.

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

Excellent . . Breakfast could of been better but over all excellent stay

Friends_and_family Family

10/10

Exceptional

27 Nov 2019

Verified traveler

It was very convenient location and clean facility. I loved the breakfast as well!! :)

Leisure

10/10

Exceptional

27 Nov 2019

Hanna

It was very convenient location and clean facility. I loved the breakfast as well!! :)

Leisure

10/10

Exceptional

23 Nov 2019

Jan

Service was very good. Staff is friendly. I recommend the place.

Business

8/10

Excellent

22 Nov 2019

Verified traveler

Great location, lovely staff, great breakfast and very clean - will be back again.

Business Self

10/10

Exceptional

10 Nov 2019

Barbara

Pleasant stay

Stayed in single room with shared shower/toilet. Overall stay was pleasant. Comfortable bed. Water heater and hair dryer is provided in my room. Plenty of storage space, if you need one. You need to bring your own shower gel and shampoo, its not provided. Breakfast is good, love their english breakfast option, very filling.Location is superb, near to underground,
Overground and thameslink. Lots of eateries, within walking distance including tesco and m&s

Self

6/10

Pleasant

04 Nov 2019

ARTHUR

Well located guest house

The guest house is well located to London Transport and Thames Link railway.The room was small with a small uncomfortable double bed,not much space for luggage.The bathroom was nice with a good shower.The staff are very nice anfd friendly.The breakfast is OK.The WiFi was good.

Partner

8/10

Excellent

28 Oct 2019

Verified traveler

Staff friendly. Breakfast good.

Sound-proofing with outside world good, but soundproofing between rooms and floors non-existent. I was woken at 4:30am by people above me on first night and at 5:15am by people next to me on second night. For this reason I wouldn't stay here again.

Business Self

8/10

Excellent

22 Oct 2019

Celina

Great value for money.

Great value for money. Excellent location!
Nice breakfast selection.

Friends_and_family Family

8/10

Excellent

22 Oct 2019

Peter

Nice breakfast. Good value. Easy to get to. Quiet.

Leisure Family

10/10

Exceptional

03 Oct 2019

Brian

Top class

Excellent value for money. Top class.

Self

10/10

Exceptional

24 Sep 2019

Verified traveler

Large room for a very reasonable price. Friendly staff. Only downside was not on site parking but no problem with finding street parking ($3.50? per hour after 8:30am - overnight is free parking).

Friends_and_family Family

10/10

Exceptional

22 Sep 2019

Verified traveler

I liked everything about this place. I stayed for a cricket match at Lord's and St John's Wood Tube station (Lord's) is only about two-three stops from West Hampstead (here) on Jubilee without changing, so this couldn't be more ideal location wise, although to be honest I would have stayed here if it was The Oval because of the other factors.

It is a reasonably quiet residential street so a pleasant enough place to sleep - even the main street running off wasn't too noisy or sleazy like other parts of London. The staff at reception are unbelievably friendly people, and lastly the price was excellent for London.

Criticisms are slight. The breakfasts, although very nice, can be a bit chaotic if arriving at peak time (9ish) as there are not many tables so be prepared for sitting with others and seat changes, but this didn't bother me too much and was avoided easily by arriving earlier. I liked the menu selection incidentally (I varied it each day).

Overall this is a friendly laid-back place, wonderfully non-corporate and old school in the service it provides. Will certainly be using again for all my trips to London.

Leisure Self

10/10

Exceptional

20 Sep 2019

Verified traveler

A clean, comfortable B&B. The staff were friendly and helpful and there was a wide choice for breakfast. All of this for very reasonable rates.

Friends_and_family Family

8/10

Excellent

14 Sep 2019

Rahul

Cute accessible place

Front desk is great. My room was delayed by half an hour but I could wait in their beautiful restaurant and back portion, and was served coffee. Little cold at night, water pressure and temp was great in the bathroom. Wifi was slow the first night but fixed the next day. Breakfast was hearty and free for everyone. Their all rooms are not in the main building and scattered in 6 buildings (if I am right).

10/10

Exceptional

13 Sep 2019

Verified traveler

Great breakfast included with stay. Decent accommodation very close to the tube. We had a good sized room for a double bedroom.

Leisure Partner

8/10

Excellent

12 Sep 2019

MR A

Reasonable value for money. Nice staff. Good breakfast

Business

2/10

Poor

06 Sep 2019

David

We checked in late. The room was across the street from the reception area. We got the 2nd floor. The room was hot like an oven. My husband try to open the window and get some fresh air and cut his finger doing that. The carpet was dirty and the mattress sinks in when we lay down. We know we just can’t stay in that room for 3 nights plus another night after we come back from Paris. So we left at 10.30pm and no one was at the reception, we just left the key in the drop box and went to Holiday Inn. Unpleasant experience.We were told that we won’t be getting a refund for the nights not used . Won’t recommend this place at all.

Partner

10/10

Exceptional

04 Sep 2019

Verified traveler

Very nice and quite place. Staffs are very helpful

Leisure Family

10/10

Exceptional

17 Aug 2019

Thomas F.

2019 summer hols

Very nice clean room, friendly helpful staff in a fantastic part of London, with transportation links to all parts of the city and the airports.
The bonus is s great free breakfast in a lovely garden.
I will definitely be returning.

2/10

Poor

08 Aug 2019

Verified traveler

Thanks a lot Expedia and Charlotte Guest House for ruining my trip - do not go to this hotel. This sorry excuse for a hotel to double charged me for an extra hotel room for two nights when I called 3 days in advance to cancel. I find it disgusting that the hotel screwed me over and charged me anyway.
*** Also, thanks to this crappy hotel there was NO HEAT and when we all complained - they turned it on till 11pm only then shut it off. I was so cold I couldn't sleep.
***** also thanks for charging for an en-suite bathroom to find I had about 1/2 a bathtub of hot water!
Thanks for ruining my trip and I will never use this hotel or Expedia again.

Leisure Self

10/10

Exceptional

21 Jul 2019

Thomas F.

W. Hampstead revisited

Very nice clean room in my favorite part of London, Will be returning in a few weeks

6/10

Pleasant

20 Jul 2019

Verified traveler

West Hampstead

Was just OK
best thing about this place was the lady who served breakfast - she gets 5***** - sorry don't know her name, but she was great! Rooms were OK very dated and on fans or aircon . Wouldn't have liked to stay there if it was much hotter than 23 degrees outside. Couldn't use the garden area at night.

Friends_and_family Family

10/10

Exceptional

12 Jul 2019

Verified traveler

Excellent value. Doors were a little noisy, and whilst there seemed to be a large number of rooms sharing a bathroom I did not experience any delays at all.

Business Self

10/10

Exceptional

04 Jul 2019

Verified traveler

I have a long history of staying at Charlotte's so my perspective is very partial. It offers a typical London experience. In a part of town that is smart, central tidy and pleasant with easy access to all major attractions of central London. The rooms are spread all over Sumatra road and neighbouring streets as Charlotte is ever expanding and buying up new properties that come up for sale in their neighbourhood, it means guests would often check in at a reception in the main building before going out again to walk to their room somewhere close but entirely different. The advantage of the arrangement is that it offers absolute privacy to guests. Once you get keys to your \"detached\" room in a different building, you're really no different that any other Londoner that has its own small flat or a studio. You go in and out as you please, noone keeping an eye on you or checking on your comings and goings. Charlotte might not be the most luxurious place to stay in London, but in my opinion it is most authentic. The guests are immediately drawn into the lifestyle most Londoners practice daily. Staying in Charlotte will for a few days or weeks transform you from a tourist or a visitor to a proper Londoner and that is in itself an experience not many other hotels or guest houses can offer either in West Hampstead or anywhere else in the huge and often impersonal megalopolis the London has become.

Business_and_leisure Self

8/10

Excellent

28 Jun 2019

Roberta Shannon

Guest house

The place is nice. The breakfast is fantastic! However they are located on the west end off west Hampstead stop. 20-30 minutes from London. The walls are thin and I kept hearing a phone notification all night one night. But the service is friendly and helpful

Family

8/10

Excellent

16 Jun 2019

Verified traveler

The comfortable Victorian property is in a quiet side road in a convenient area and was very good value for money – as a single person I had a room with four beds (!) and paid only £75. I was surprised that my room was not in the main guest house - in fact the owners have five houses all together. Fortunately it wasn't raining as I was taken a couple of minutes away across the main road to another house on a side road. I was also surprised that there wasn't an ensuite shower, though this was probably because I hadn't looked carefully enough at the specs when I booked; it wasn't a problem. The TV only seemed to work as a radio. The breakfast was freshly cooked but OK rather than appealing. All the staff were pleasant and efficient.

Business Self