Name: The Crown London, WorldHotels Distinctive
Address: Cricklewood Broadway, 142-152, London, NW2 3ED, GB

The Crown London, WorldHotels Distinctive

London · United Kingdom

Cricklewood Broadway, 142-152View location

100 reviews shown

4/10

Poor

19 Jul 2026

Sarah

The hotel is well situated with a 10-15 walk to Willesden cross tube station.
The hotel is in great need of up keep. The bedroom was clean, bed comfortable but the bathroom was a different story. The plug to the sink was out with a gaping plug hole. The shower head wasn’t attached to the water, so a bath was my only option. The flush kept running albeit slowly but continual. I backed onto the pool so no natural light.
The room was lovely and cool which was a blessing. The breakfast was nice.
The staff were all friendly, and happy,
It was only a 1 night stay so the comfy bed was the highlight.

Family

8/10

Excellent

16 Jul 2026

Andrea

Hotel location/surroundings not quite as expected. Car park entrance not obvious, ended up going round block again. But hotel was nice, clean, staff were friendly. Brekkie was great. And great location for getting into London on Thameslink or Jubilee line. It is on a busy main road though with lots of late night shops/takeaways, so hardly any sleep as the window wouldnt close. But air con was ace!

Family

2/10

Poor

16 Jul 2026

Mary

I had issues with my reservation and never heard from a single person at this property. I called, emailed, chatted customer service and never heard a peep. Would never stay at this brand ever again.

6/10

Pleasant

11 Jul 2026

Simon

Car park is very tight, no way to get easy access. You have to park up then go to reception for them to let you in.
Signage to car park inside the hotel is mis leading.
Room was good including AC.
Hotel just looks like it needs a bit of tlc.

Self

6/10

Pleasant

11 Jul 2026

Adam

Great location for Wembley and Central London. Staff lovely, check in fairly efficient. Rooms a little tired and seemed to be no water pressure so showering very difficult, just a trickle of water. It was fine though, just for the price would have hoped for a little more modern and a good working shower

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Hannah

Excellent hotel comfortable night sleep and great breakfast

2/10

Poor

07 Jul 2026

Vishal

Don't stay here..stay away. We booked 2 rooms. One of the rooms didnt have a working ac, had no windows to open.again this was in early july when it was hot here in London. They didnt have any other room to move us. Moreover they had just 1 double bed for me and my son. They had/were supposed to have given us 2 double beds as the booking said \"multiple beds\". They could not add/ roll in another bed. So no ac, room with no windows, no proper bed, provided 2 fans upon requesting them thrice. Carpets were dirty, filthy, bugs, flies in the room, hair on towels and bedsheets..sorry totally disappointed and request a refund for both rooms for 3 nights for putting up even after paying close to $200/night

Family_with_children

2/10

Poor

05 Jul 2026

Melissa

Lifts were out of action and travelling with my mother and daughter who needed these.
There was a wet patch on front of our bathroom door.
The mattresses were barely tolerable and my bed sheet had a burn mark on it.
Would not stay again

6/10

Pleasant

29 Jun 2026

Elaine

Basic hotel but location was good for our trip to wembley. Check in took ages and only about 3 or 4 people in front of us. We arrived after 3 and was told our room was ready but when we got to the room housekeeping were still finishing up. Only needed 5 minutes so not too much of an issue, was just a surprise to walk in and have people in the room. Room was very large and clean. No tea or coffee making facilities and no shampoo. ( Bottle of hand wash in the shower which was odd). No TV remote and housekeeping said they would get one but this never arrived. Luckily we were only in the room for a limited time. It looks as if the flooring has been replaced with laminate recently, which meant the beds skidded across the room when you sat down on them. Could be a health and safety issue for anyone with poor mobility. Didn't use any facilities so can't comment on those. Good for a one night basic stay.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Sayra

First room provided was a very damp family room, had to choose between that or room with no windows. The receptionist the next day in comparison was very helpful and sorted this out swiftly.

Business

6/10

Pleasant

21 Jun 2026

Nicole

The hotel was fine for a night but I probably wouldn’t want to stay there any longer. The shower wasn’t working properly, the head was so full of limescale it came out in all different directions and it drained so slowly you were basically having a bath.

We booked a twin room but our room had a double bed and 2 single beds which just took up all the space.

It also just didn’t feel the cleanest, the bathroom was a bit dirty, the carpet has stains and our room had a balcony outside (you can’t access) that was covered in bird poop.

Probably unlikely that I would stay there again.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Irene

We stayed here for 2 nights.
The room was spacious and very clean. Much larger room than other hotels I have stayed in.
The bed was probably the most comfortable bed I have slept in. Firm but very comfortable. I slept very well.
Bathroom had a shower over the bath and everything was very clean. Plenty of towels.
Low cold water flow but maybe that’s to save water.
Wardrobe had ironing board and iron.
Breakfast was similar to other hotels, not exceptional but absolutely adequate. It was buffet breakfast and you had unlimited breakfast. Having takeout cups with lids was a great touch.
Staff were all very helpful and pleasant.
Transport links were great. A direct train from King’s Cross and a short walk to the hotel. Plenty of buses to other areas of London linked with the tube made it easy to get around.
A very nice hotel that I would definitely stay in again.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Grace

My stay was excellent the staff was so lovely , a lady when I first approached the reception to check in she helped me to tell me how to get to Wembley
My room was lovely
Excellent for the price

Partner

4/10

Poor

10 Jun 2026

Henry

Rooms and hotel are really nice. Did notice a long hair which obviously wasn’t mine on bathroom floor so maybe could do with more thorough cleaning. My main gripe which won’t affect everyone but did me was my shower head was broken and the internet didn’t really work in my room. I asked if I could change but they didn’t have any others so I just had to do without as no phone signal in it either weirdly. The shower head I could have lived with but working WiFi in the rooms of hotels isn’t optional these days. Still would happily stay again as nice hotel good price. Just would make sure I was in another room this time and hopefully they fix the shower. My room was 228 in case they read.

Self

6/10

Pleasant

08 Jun 2026

baby

the place is so amazing very quiet but the door is a hit funny u have to slam before it will lock properly hahahahha the no kettle when we arrived hehe but totally i could say 4 star.. the break fast is so amazing

10/10

Exceptional

31 May 2026

Tom

Hot water comfortable bed good breakfast polite staff

Partner

6/10

Pleasant

25 May 2026

Vasiliki

The hotel was not adequate but cleanliness was a concern, especially the bathroom. Staff were very helpful and accommodating though.

Self

10/10

Exceptional

22 May 2026

Lay See

Front desk staff are very helpful and friendly, especially Toolo and Florence

Self

10/10

Exceptional

08 May 2026

Oluwabukola

Family

6/10

Pleasant

05 May 2026

Mildred

Overall it was an okay stay. The only thing I wasn’t happy about was initially being given the worst room in the hotel. It was not only a basement room but super damp with no windows. The hotel staff quickly changed our room after we had expressed our concerns, which was a positive in the end. The staff were always helpful, especially when dining. And the bar had quite a good range of drinks for all.

Family_with_children

10/10

Exceptional

30 Apr 2026

Damien

Great hotel in a great location for access to Central London. Friendly staff, great food and most importantly a great nights sleep.

Self

8/10

Excellent

30 Apr 2026

Graham

Park was available not busy. Internet patchy in room where I was on 4th floor

10/10

Exceptional

19 Apr 2026

Sayra

Lovely staff, very accommodating and helpful. Good atmosphere. First time stay, pleasant experience, would recommend.

Business

10/10

Exceptional

15 Apr 2026

Zoe

Very welcome and very clean room massive beds and massive tv. I did have to looknfornthw coffee etc, it was stored in a cupboard. Pillows were good too and the breakfast was exactly.what we needed. Highly recommend this hotel has its own bus stop so you can get there easily and go explore london.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Helen

Whilst the staff were lovely, this is far from a 4 star hotel. It’s tired and in need of renovation. It’s not unpleasant but should be advertised at 3 star or less.

Family_with_children

8/10

Excellent

29 Mar 2026

Ollie

Room was clean and tidy but some repairs to drawers, bin, taps etc are required.

Overall good value for money

10/10

Exceptional

26 Mar 2026

Harkirat

Not bad for the price

Self

8/10

Excellent

24 Mar 2026

Paul

Large clean room. It was comfortable and quiet. We found it difficult to increase the room temperature, but we’re happy it was warm enough. Hotel is close to the overground. We had an issue with breakfast that was fully resolved by the lovely staff. I would not hesitate to recommend the Hotel for the price they advertise and I would use the Hotel again.

4/10

Poor

22 Mar 2026

Sean

Tired, the foyer is impressive but then you see the out of order lift and the working one and they are in poor condition. The room was reasonably clean but the carpet heavily stained and the furniture badly stained and marked. Loose fittings in the tired bathroom. I had to ask for more towels as they had only put two face towels out. Curtains need rehanging. During my brief stay the one working lift broke down but was fixed within a short time. At 11pm a knock on the door from house keeping to say the smoke detector in my room was reporting smoke. I had not smoked nor vaped in the room. Breakfast food was good and lots available. Coffee machine was reasonable too. Seems to be a popular hotel with large school parties and has a lot of events. I was lucky I managed to get parking outside for my entire stay as the underground car park is dangerously narrow and has a very steep ramp which would be very difficult in a large car.
Overall I think it could be a good hotel if it had a refurb. Then it would carry its four stars more accurately.

Self

4/10

Poor

18 Mar 2026

Elizabeth

The 1st room we were given was freezing because one of the windows would not close. The 2nd room did have windows that closed but both rooms had dirty, stained, and ripped carpeting, the vents were filled with dirt and dust, and it smelled funny in the hallways and rooms. We ended up leaving after the first night and went somewhere else. The workers were very nice though.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Daniel

Yes, clean room plenty of space lovely staff would stay again

Family

6/10

Pleasant

25 Feb 2026

Dave

The hotel and room are fine, breakfast is a disaster, bacon not cooked, no fruit juice, even though there is a shop next door, couldn’t even get a pouched egg

Self

10/10

Exceptional

15 Feb 2026

Ashley

Excellent

Partner

10/10

Exceptional

14 Jan 2026

Steve

Fast, easy check in and key drop, clean room and comfortable bed, all I needed.

Business Self

8/10

Excellent

02 Jan 2026

Mlungisi

The room was clean and staff was friendly.

6/10

Pleasant

06 Dec 2025

Isabel

The TV really didn't work, which was frustrating

2/10

Poor

05 Dec 2025

Chris

Air con system faulty in room and pumped hot air in room all night awful night with family. Hotel staff had no answer despite £192 cost. No refund offer or compensation promised to call back with manager and didn’t bother. In adjoined pub toilet seats ripped off, no loo roll and empty vodka bottles in the toilet. Will never go back

8/10

Excellent

04 Dec 2025

Jordan

Clean but dated room, friendly staff and good value for the location.

Partner

6/10

Pleasant

02 Dec 2025

Kathy

Fair accommodations. Elevator on 4th floor malfunctioned

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Dylan

No hot water. The bed sheet were tiny. The hotel is very noisy.

8/10

Excellent

27 Nov 2025

Phillip

Good facilities

8/10

Excellent

24 Nov 2025

Oluwatomi

Well maintained and neat. The food was good too but except for the fact that there was no microwave in the room

Leisure Self

10/10

Exceptional

17 Nov 2025

Gary

Excellent stay at this hotel

Business Family

8/10

Excellent

12 Nov 2025

Jordan

Room was very clean, bed was very comfortable, large room (executive double), staff were very friendly and helpful.

There was plenty of parking spaces, there is a spot on the way down to the parking which crunches your bumper, not the end of the world as you are going slow but not ideal.

The showers are good, plenty of pressure and good temperature control, however they are low. I have to duck to be able to get underneath it.

Partner

6/10

Pleasant

10 Nov 2025

Adriane

The stay was uncomfortable. The area in which the hotel is in is very urban city like. The hotel wouldn't give refunds for anything. I paid for my breakfast in advance, didnt enjoy the first day, requested a refund for the next for days. They wouldnt give it to me. Instead they said they would consider the rest of the days as a paid dinner. Dinner was not enjoyable either. Still no refund granted. I also had to a moldy shower curtain upon my arrival and had to request a new one. They don't use wash clothes at this hotel so i had to go out and purchase my own.

Self

6/10

Pleasant

03 Nov 2025

lisa

The room had marks on the walls, the carpet was dirty and the shower curtain had mould on it

Leisure Partner

10/10

Exceptional

03 Nov 2025

Binyamin

Staff extremely helpful; clean room great service!

Business

4/10

Poor

22 Oct 2025

Joshua

Noisy air conditioning unit that can't be turned off

Business

6/10

Pleasant

17 Oct 2025

samantha

hotel needs work, this is 4 star but room is old and dated, windows so filthy cannot see out of, years worth of pigeon mess on all sills, balconies etc, bedroom curtain thin and held by a wire, not black out thermal or insulated which would help to dampen the sound from the very busy road and would be expected as standard in a 4star hotel. Dust in rooms, dirty glasses were in corridor when I arrived and same glasses still in corridor when I left two days later. Shower water not the hottest but that may be personal preference.

housekeeping policy is every third day unless requested, I did not request yet housekeeping entered and replaced bath floor towel onto bath, nothing else was done and housekeeping would have walked past the glasses in the corridor and left them

Bed was comfortable and breakfast was nice.

Parking expensive given street parking is free for the overnight

Business

10/10

Exceptional

11 Oct 2025

Scott

Great Hotel with Friendly professional staff.

2/10

Poor

02 Oct 2025

Charlie

I have stayed here for many years, and usually good. I was put in an awful room, very dirty, mattress was brown. No signal in my room and an awful sewage smell throughout my stay. Not happy at all.

Business

10/10

Exceptional

01 Oct 2025

Adam

Subhara on reception was an excellent team member

Friends_and_family Friends

8/10

Excellent

29 Sep 2025

Kent

The beds were extremely comfortable. The room was clean and housekeeping came everyday. The AC broke down for the last three days of our stay, but the weather cooled anyway- so we didn't need it. The building looks due for a remodel - just rough around the edges.
One elevator worked, the other did not. Fine during the week, but the hotel was very busy on the weekends, so you had to wait awhile at the elevator. Nice location overall.

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

hayden

Short stay close to wembley stadium

Our room was very dated with stains on the carpet and a worn out bathroom, Making it feel like it wasnt very clean. Our room was missing an iron and the air-con didnt work, Staff were friendly enough and the location was great for a short ride to Wembley, Front of hotel is nice and clean with good parking facilities. We decided not to have breakfast based on how are room was.

Partner

8/10

Excellent

28 Sep 2025

Astra

This is my second time staying at the crown. Its accessible to most places. Many transportation options. Wish there was a fridge in the room.
Staff is great!

10/10

Exceptional

27 Sep 2025

Joe

Clean room, nice hotel, parking, close to shops

Business

10/10

Exceptional

26 Sep 2025

Suhail

Friendly staff | clean room and easy and quick access to local transportation

Leisure Family_with_children

8/10

Excellent

22 Sep 2025

Chiu Fai

Traffic convenient

Leisure Family

10/10

Exceptional

18 Sep 2025

Ahmed

Always have good stay

4/10

Poor

15 Sep 2025

Georgia

Room was ok

10/10

Exceptional

14 Sep 2025

Diane

Nice clean good sized room lots of storage close to train station and lots of shops around bar is a little rundown but ok too
Staff where friendly

Partner

6/10

Pleasant

08 Sep 2025

joanne

Good location if wanting to stay near wembley stadium. Tube station is a 15 minute walk from the hotel. Rooms were spacious and clean, however the rooms and hotel could do with an update. I would say this hotel is a 3 star not a 4 star.

Leisure Family

2/10

Poor

30 Aug 2025

Uzo

My Louis Vuitton Hand held Luggage was stolen from the hotel lobby as I wait for my cab to the station.

My MacBook, jewelry, personal item, wrist watch gift items was all in the language.

I all got in response was that it is a public area and they don’t have control. Meanwhile there is no sign or prior warning to such a crime often taking place in the hotel.

They referred me to the police

Business_and_leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Tahir Emil

Stayed before.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Diavian

Loved the little note in my room! It did say Mr however and I am a Miss haha. Loved my stay and had the best sleep ever!

Leisure Family

10/10

Exceptional

17 Aug 2025

Angela

Lovely stay

Had a great stay. Staff at reception were polite and prompt, air conditioning worked a treat. Only slight negative was the bed was a little on the firm side for me, but that’s personal preference. Lovely touch with the hand written note and snacks in the room. We will definitely be back next time we are in the area

Friends_and_family Family

2/10

Poor

12 Aug 2025

Minhajul

Dirty, elevator not working, window inside the room is broken. Many maintenance issues.

Leisure Family

6/10

Pleasant

10 Aug 2025

murray

Needs TLC

Property is tired and it looks as though they are updating some areas. Some parts such as the corridor from the car park to the scruffy lift is a disgrace. The lobby is actually quite pleasant but pass through there to a very tired dining room for breakfast. I have read poor reviews but it was actually OK . Price for a room although still not cheap is a much lower than other properties. Cricklewood is hardly the most salubrious part of London either. It suited us as it was a bed for the night as we were visiting family and spent little time in the hotel. Staff at the desk and breakfast were pleasant .

Friends_and_family Family

2/10

Poor

07 Aug 2025

Bulbul

Several Maintenance issues, elevators not working, breakfast not good at all. Not clean.

Leisure Family

8/10

Excellent

04 Aug 2025

Belinda

Perfect for last minute stay near Wembley

Room was fine for a single stay and well priced for the area, with room being spacious and clean.

Breakfast was excellent and the staff helpful.

Minor issues which didnt affect stay but need to be noted.
Sink was missing a plug so couldnt use properly.
Wall light fell off when touched.

I would recommend and would return to use again.

4/10

Poor

30 Jul 2025

Arscene

To wasn’t working, the room had few amenities, bed was not comfortable- no extra pillows and verythe room was noisy

2/10

Poor

28 Jul 2025

Vicky

Absolutely disgusting, floor in our room was filthy, bath all chipped, mold in bathroom large amounts. Food you wouldn’t serve a dog. Shocking. The only good thing was the lady that checked us in as she was very nice. I would expect a refund.

2/10

Poor

17 Jul 2025

Sarah

Room was not clean. No sleep due to noise. Didn’t stay full stay left before end of trip and checked in somewhere else. Blood on sheets. Food on floor.

Leisure Self

6/10

Pleasant

11 Jul 2025

Paul

Hotel bolted onto an old style London pub … room was big &comfy bathroom clean & modern …overall needs a little refurb.. breakfast was good buffet or order off menu for £8 extra !
Staff were polite but not really helpful 😁
Extra for parking out front or underground car park £20 for 24hrs run by NCP..and swimming pool is £15 extra

Business Self

10/10

Exceptional

10 Jul 2025

Ainslie

Would stay again!

We really enjoyed our stay here. Easy to get to central london via tube. Hotel was comfy and clean. Some nice pubs and cafes around and an amazkng bakery just across the road!

Friends_and_family Friends

4/10

Poor

06 Jul 2025

Danial

Underfloor parking for £20 and without air circulation. We could hardly breathe.
They had only one old very small smelly lift which was not safe at all.
Breakfast was very weak and limited. You should be lucky to have a croissant! They charge a lot but even there isn’t fried egg in their breakfast. Only one coffee machine for over 60 guests at a time!
Very busy hotel restaurant with tight space.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Verified traveler

Lovely staff

Excellent front of house staff.
Lovely hotel lobby, however the carpet in the room and halls needed cleaning or replacing.

There were drain fly's in the bathroom, no matter how many I killed and the room felt a little damp at times.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Verified traveler

I would stay again

Really friendly staff who helped throughout. Hotels in a good place for a visit to Wembley. The deluxe room was just a little run down in places for the price I paid so I cannot give it full stars but I would stay there again!

Friends_and_family Friends

10/10

Exceptional

02 Jul 2025

David

Great place to stay

A pleasure to stay at the Crown
Always a good nights sleep, comfortable bed, good shower and the staff are always fantastic

Business

8/10

Excellent

30 Jun 2025

Clotilde

I arrived late and left early. I don´t remember

Leisure Self

10/10

Exceptional

29 Jun 2025

Konima

This place was beautiful and it’s easy to get to the train station and the bus stops. The staff were very friendly and helpful!

Business_and_leisure Friends

2/10

Poor

26 Jun 2025

James

Lovely building just make sure you dont end up on the lowest floor. Lowest floor for example room 035 is on the same level as the swimming pool. You cant open the curtains or you are at eye level with the swimmers in the pool. Carpets outside the room in corridors are wet and smell due to swimmers feet. Stairs arent clean on any level, most guest use the lift and dont see this. A good point about this hotel is large underground carpark that i was not charged for.

Leisure Family

4/10

Poor

25 Jun 2025

Nayef

Well, I'll keep it brief:

1- Limited connectivity to central London, it takes an average of an hour to get to most of the popular spots, and it could get more difficult and time-consuming to return back to the hotel at night, due to a further limited number of routes/buses at those hours.

2- The neighbourhood doesn't feel very safe, especially at night.

3- Breakfast was a total disappointment, and waste of money, very few options were available and were poorly cooked/seasoned.

4- The room was very noisy during the morning hours, due to housekeeping opening and closing (well, slamming) the hallway doors with their carts, a complaint was raised to the reception desk but nothing changed.

5- The bathtub is very narrow, and makes you susceptible to falling off (actually there is a warning sticker on the wall highlighting that fact in a subtle way). Moreover, the heating system has issues were the water is cold for a minute and then gets hot for some time (and then cold again) without having to turn the knob (very high-tech stuff I tell you).

So the only reason why I stayed in the hotel was that because the payment was non-refundable. Definitely not recommended.

Leisure Self

10/10

Exceptional

25 Jun 2025

David

Dont let looks decieve a very modern hotel behind the facade

Business

2/10

Poor

25 Jun 2025

Todd

Worst hotel of my entire life

This is the grossest hotel with the worst service of any hotel I've ever stayed in. DO NOT BOOK THIS HOTEL! We got moved to three rooms, each with issues but mostly related to bugs and not working equipment. We also had wet bed sheets in a room, and a broken window. This is the worst stay I've ever had, do not, please do not book here. Also the parking is abysmal, do not try to take a large car here

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

isabella

There was no refrigerator and microwave in the room.which was a big downfall,otherwise it was a good hotel.staff were friendly and helpful.

Leisure

10/10

Exceptional

22 Jun 2025

Gemma

Lovely hotel in a great location

Beautiful hotel, lobby is large and open with music playing. Staff are really friendly. Check in was easy and the room was spacious and most importantly cool in the 32 degree heat of this weekend! Hotel is well positioned for our trip to Wembley, both for the tube and bus. We’ll definitely look to book again if we’re at an event in the area.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Pleasantly surprised by our large air-coned room. Perfect stop for a girly trip of 4 to see Dua Lipa at Wembley. Conveniently situated to subway with a brisk 10 minute walk. We had a drink in the pub attached to hotel but didn’t eat as had already booked food near Wembley, all looked good though. McDonalds nearby so that was our breakfast stop as not included in our stay.
Our only disappointment was one of the single beds was collapsing so does need repair.

Leisure Family

8/10

Excellent

21 Jun 2025

Jam

10/10

Exceptional

18 Jun 2025

Jane

Comfortable relaxed hotel with good staff - food choices are a bit old fashioned but do-able - I’d stay again but not for long time as area is a bit tatty and transport a bit awkward

Self

10/10

Exceptional

17 Jun 2025

sarah

Lovelg hotel

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Teresa

We arrived early and staff quickly had a room ready for us, which was great as we needed to get out and about. It smelt really nice and the bathroom was spotless. We all had a great sleep, beds were comfy and the pillows were good to.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Claire

Bar doesn’t open till 4.30 in the afternoon and closes at 10 pm so if you are a resident you can only get drinks between these times. Bar staff are rude. Hotel staff are lovely and friendly
Rooms are nice and clean
Didn’t eat in the restaurant as when we went in it had no one there manning it

Partner

10/10

Exceptional

15 Jun 2025

avi meir

נהנהתי מהכל

10/10

Exceptional

13 Jun 2025

Maria

Lovely hotel

This hotel was really nice, helpful staff and clean room. Was in a good location too, near the train station.

Partner

4/10

Poor

11 Jun 2025

Andrew James

Our rooms walk in shower flooded the entire bathroom no matter where the shower head was pointed. We were then moved to another room after pushing, since we had no place to even wash. Complaint was made at around 9 30pm when we came back for the day, and was told somebody would come to the room. Almost an hour later I had to go and ask again as nobody had arrived. The newly allocated room was below ground and was literally viewing an internal kids swimming pool. Very uncomfortable feeling, as anyone could be put in a room viewing kids in the pool. Not good.
All furniture was dated and marked, and room cleaning service was not till late afternoon. Our room had no hand soap in it either, even after the room service.

Safe in first room didnt work

Lift had broken buttons, so carried cases down stairs to new room

Newly allocated room had lock concerns from staff as it was also previously broken

No mini fridge

Bathroom extractor fan in newly allocated room was broken so steam didnt dissipate fast at all

Had to carry pillows into reception when moving to new room as staff thought new room had no pillows. Bit messy

All we were offered was 1 compensatory drink each.

Absolutely not worthy of a 4 star rating by any means.

Only benefits were the close proximity to transport links. I must note that the 2 female staff members who we dealt with the complaints were polite and helpful and we appreciated this given the time of night initially.

Leisure Partner

8/10

Excellent

09 Jun 2025

George

Very nice would stay here again

Leisure Friends

2/10

Poor

07 Jun 2025

Hanna

Mattrass on out bed was tyrned spring side up (like sleeping on the plank) when we discovered the issue and tried to flip it found massive blood stain on the other side. When contactwd a staff been told no more rooms available to swap, no spare mattrasses available, front staff qasnt able to go to our room as he couldnt leave reception and noone to escalate to issue to available until 2 days later. Hotel solution was to give us extra linien to cover the stain..... and free breakfast (we have already paid for at the time of booking).
Just to add the less but equally inconvenient points 2 escalators did not work the day we arrived, all 4 didnt work the day after. Coffee machine at the breakfast was out of service - great considering no sleep! and the toilet was dripping water all night through. Please consider carefully the the value for money as definitely not worth £160 a night.

Leisure Partner

4/10

Poor

01 Jun 2025

Azadeh

2/10

Poor

01 Jun 2025

Chirag

The bathroom was very unhygienic. The bathtub smelt like urine and the bottom of it was the color brown. Everything was old and rusty, plus the shower looked like a faucet. A horrible and very strong smell of cheap perfume ( probably used to cover the smell of urine ) made your head pound with a headache. We left immediately and had to book another hotel room for the night. Only the staff were nice.

Leisure Family