Name: Maitrise Hotel Maida Vale
Address: Kilburn High Road, 53-59, London, NW6 5SB, GB

10/10

Exceptional

22 Jul 2026

Leah

Located close to over ground and under ground station. Air conditioned rooms. Perfect for our trip. Staff were very helpful.

8/10

Excellent

21 Jul 2026

Shelby

Lovely hotel and amazing staff, just our window wouldn’t stay open or the air conditioning didn’t really work and we had a heat wave so room was boiling!

Friends_and_family Friends

4/10

Poor

20 Jul 2026

Luca

No windows is an issue air feels stagnant

Friends

2/10

Poor

20 Jul 2026

Sian

What a horrible hotel! Don’t let the initial looks of the reception area and the stairs to the first floor deceive you! I booked 2 rooms in January and asked for either interconnecting rooms or rooms close to each other, what i got were 2 rooms on 2 floors and opposite sides of the building. When i asked why the rooms weren’t close together they said they were full and had had lots of groups bookings. I tried to explain that i had asked back in January but they said they were full and couldn’t do anything. One of the rooms was tiny, cramped and dirty with parts of furniture falling apart and stains on the headboard, the other was a better size however you couldn’t open the window and the a/c didn’t seem to be working very well. Going between each of the rooms there were rubbish bags and hazards in hallways and staff eating their meals on the stairs.
Overall it is a hotel that i would definitely not recommend.
(I have photos to back my claims)

Family_with_children

10/10

Exceptional

19 Jul 2026

Virginie

J’ai adoré mon sejour!

Self

2/10

Poor

19 Jul 2026

Drew

AVOID! -Rooms are unbearably hot!
We stayed weekend 10 Jul 26 in room 202. The room was about 34deg and 90% humidity. We did not sleep at all. The air con was broken despite being advertised as \"climate controlled air conditioning\" The windows were sealed shut. We asked to change rooms and were told no, the hotel was fully booked. Outside temperature was significantly cooler than our room, it was un-bearable! The only thing offered after complaining during the night and the next morning was a free breakfast, and the hotel is simply not responding to refund requests. And to top it off (although this isn't really the reason for the negative review). Shower wasn't particularly clean and staff were asleep though the night when we went to complain.

Partner

10/10

Exceptional

17 Jul 2026

Kirsty

Our room was on the interior of the building with no windows, and was small but for London I think was great. The lack of windows meant no noise from pubs or sirens and the air con was exceptional given the heat wave outside. The building was a bit of a maze but I really can’t fault the stay, everything was perfect.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Emily

The hotel was located close to Central and the transport links were very close by, making it easy to get around. It was quite dated inside and many things could be improved or fixed, such as the floor boards. It was clear that the properly has not really been maintained or updated in at least the last decade, properly not since the 2000s. Air conditioning was in the room but it did not work very well and the room was constantly warm and humid. The windows cannot be opened so expect the room to hot, often higher temperature than outside the property! Staff were mostly helpful and friendly. Also note the double bed is very small. It can fit two people but don’t expect much room. It is an okay hotel to stay in for one night but if staying any longer, I would look somewhere else and pay the extra for a room which effective air conditioning.

Family

6/10

Pleasant

12 Jul 2026

Charlotte

It was fine for a one night stay. It all seemed clean but I decided to give it a go over with anti bacterial wipes and glad I did as the tap in the bathroom was really dirty. 😵‍💫

8/10

Excellent

08 Jul 2026

Michaela

Was good could fo with a door handle on the bathroom

Friends_and_family Friends

8/10

Excellent

30 Jun 2026

Zoe

The room was clean and we had a comfy night's sleep. It was a very pleasant stay.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Joseph

Really impressed ! I changed hotels on a hot day (35C Degrees), and the air conditioning was fantastic. I will into the lower basement without windows, however it would super clean, smelt fresh and had plenty of space (double room). The staff was fantastic, without exception (really nice culture). I will definitely be back. Probably stay in an upper floor next time, however, the basement was very quiet. Really nice find, suprise. It’s only 4 minutes walk to Kilburn Park on the Bakerloo line.

Self

10/10

Exceptional

29 Jun 2026

Lucy

Clean, staff at reception all night, great aircon!

Friends

10/10

Exceptional

24 Jun 2026

TOM

Lovely hotel very competitive price, good location lots of restaurants shops close by, clean room very helpful staff

Business

2/10

Poor

22 Jun 2026

SYEDA MARYAM

Terrible staff terrible service! Avoid!

Family_with_children

6/10

Pleasant

22 Jun 2026

Nicola

Hotel was very handy for buses and tube. Hallway outside room smelt damp and this smell carried into the room. Would have loved to open the window but they were sealed closed. The air conditioning was on but the room just smelt bad. Bed sheets felt damp also. Mattress wasn’t very comfortable you could feel the springs. Shower was great very powerful and plenty of hot water. Paid for breakfast on arrival but when we looked at the menu is was all Indian inspired and neither myself nor my daughter like Indian food so we didn’t take the breakfast.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Eva-Grace

Good

8/10

Excellent

11 Jun 2026

Houchang

Above all, it is very good value.

Self

6/10

Pleasant

18 May 2026

Tobias

Clean room, possibly renovated recently.

10/10

Exceptional

16 May 2026

Yinglin

Good

10/10

Exceptional

10 Apr 2026

David

Modern and clean great location to rail

8/10

Excellent

25 Mar 2026

Sarah

Clean room, helpful staff

Self

10/10

Exceptional

24 Mar 2026

Jacob

O

10/10

Exceptional

28 Feb 2026

Chloe

Staff was welcoming. Our room was upgraded upon arrival. Very happy.

Partner

4/10

Poor

22 Feb 2026

Stefano

Room was tired, stains, blind rusty and didn’t work, I chose a room with a window, but there was no view, a wall instead an couldn’t open the window even a tiny bit for fresh air, waste of money; fire alarm covered with plastic bag, receptionist had to connect the card machine to her personal phone to take payment; the adjoining restaurant is basic and they don’t even bring food to the table, but shout to you to come and get it; wooden throw away knives and forks, plastic cups; then present you with an A4 frame to review them!! Food cold. This is not 4 star!! More like 2 star at best

Partner

6/10

Pleasant

20 Feb 2026

Annika

The room itself was fine but there was a humming noise and vibration every few minutes possibly the fans right outside. Someone spilt water over the carpet. We had wet feet as soon as we walked over the carpet.
The mirror in the bathroom is useless, you can hardly see yourself, also the mirror in the hallway is not good for doing makeup. The room smelled possibly because of the water in the carpet. The room had no fridge. All pretty basic but ok for 1 night.

Partner

6/10

Pleasant

11 Feb 2026

Shonnai

The hotel and rooms were really small and they failed to tell us at check in that we had to insert the key card into the wall for electricity so due to us not being able to call down (there’s no phone in the room) to front desk for help we had to walk down there for every inconvenience and that electricity thing was the first of a few. The staff were really helpful throughout though so the stay wasn’t that bad.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Prachya

Great stay clean rooms, a little bit of a maze to the rooms with no windows but was cosy enough

Leisure Self

4/10

Poor

30 Nov 2025

Marc

Booked 3 rooms. 116 and 118 got no sleep due to noisy and vibrating aircon units. 129 different problems, no WiFi and no tv (internet tv only with no aerial). Toilet so close to towel rail you burnt yourself

Business

8/10

Excellent

26 Nov 2025

Rosemary

Nice staff. Liked having a wardrobe and chest of drawers- a well designed room.

Friends_and_family Family

6/10

Pleasant

25 Nov 2025

Sarah-Louise

The best thing about this hotel was the shower in our room. We were woken at 0630 on Sunday morning by the whole room shaking and the door rattling due to a washing machine on spin cycle on the floor above us (we were in a basement room). We reported to reception who really couldn't have cared less and blamed other guests (with a washing machine in their room???) At check-in we were asked if we wanted the breakfast in the adjoining cafe at a special offer price, which we bought, but the food was terrible, only the toast and baked beans were edible (the egg was so undercooked it was still raw in places) - don't waste your money, instead walk a few metres down the road to the Kish Persian restaurant who serve fantastic breakfasts and coffee.

8/10

Excellent

12 Nov 2025

Ali

Wonderful staff, clean room and great location though lots of noise from corridors which impacted a good night sleep.

Business

8/10

Excellent

10 Nov 2025

John

Clean room good shower friendly staff

Leisure Partner

4/10

Poor

27 Oct 2025

Patrick

Don’t get your expectations up

The room was very basic. Not a lot of room to walk. The alarm woke us up and was on for hours.

Partner

4/10

Poor

27 Oct 2025

Tarek

Very bad hotel not recommended

Partner

4/10

Poor

26 Oct 2025

Lucas

Very strong sewage smell ground floor, no heating, bathroom radiator heater not working

Raised with reception no effort made to resolve.

Loud disruptive noises around the back of our room and directly outside from 6.30am

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

Helena

Room was spacious with windows
Lift takes a long time so i would use tve stairs after waiting for so long
Room's are dated furniture strached and not maintained i stayed here over 8 years ago it felt new then its now in need of a refurbishment
The only change was chai wala they had there own restaurant before
Not enough lighting in 218 by the bathroom mirror so u cannot see anything
Air con should have instructions

Leisure Partner

4/10

Poor

24 Oct 2025

Christine

Property did not match the description on the Expedia site

6/10

Pleasant

14 Oct 2025

Kirsty

Room was small, had to go over the bed to reach the window, one of which didn't have a safety latch. There was also 2 holes in the net curtains and bathroom could have been cleaner.

Business

2/10

Poor

12 Oct 2025

Paul

No welcome, just handed room key. Aircon didnt work. Room was tiny and stuffy. Room overlooked mainnroad and was noisy. No cameras or security. SERIOUS Incident in the room next door caused police and ambulance to occupy hotel for long periods. Manager promised refund due to poor stay and traumatic scenario, but never got it.

Business_and_leisure Self

8/10

Excellent

29 Sep 2025

Vincent

Very nice little hotel in Kilburn!

Friendly, polite staff. Room was clean and had all you need for a short stay. I didn't use the restaurant as only there for the 1 night but it looked very good. Very close to the nearest station and within walking distance to 3 others too for getting around. Plenty of shops, bars and places to eat in the area. I used this for a trip to Wembley Stadium, and would do so again!

Friends_and_family Family

4/10

Poor

28 Sep 2025

craig

Poor room condition. Huge bed and no space to walk around

Partner

8/10

Excellent

28 Sep 2025

Rebecca

my friend and i stayed for 1 night. The twin room we were allocated was in the depths of the hotel. we used the stair case to reach the room, and we noticed a horrible smell all the way from the top of the stair case to the door of our room. it smelt like old dirty mop.
The room was ok, albeit dark, as it had no windows. It felt quite claustrophobic. The tap in the bathroom sink was leaking so much, the floor was very wet in the morning. I told the desk staff on our departure of this.
Based on our experience, we would not stay here again.

Friends_and_family Friends

2/10

Poor

28 Sep 2025

scott

The hotel was disgusting -the rooms were disgusting; the stench was overwhelming in the halls and the room. The hotel is unlivable. We had two separate beat-up rooms, and the second room they had forgot to clean when we arrived, and the bed was not made and there was garbage in it upon arrival. We left after an hour and lost our 2 nights' stay payment but we simply could not stay. It felt like a low rate stay in Somalia

Business

6/10

Pleasant

28 Sep 2025

Philip

Pleasant

Friendly helpful staff. Room was clean. A few things did n’t work, like TV and lights

Business

10/10

Exceptional

27 Sep 2025

Chris

Great location on Kilburn high road, across from the station and an excellent local pub. Room was clean, well prepared every day and the bed was super comfortable. Good selection of tea and coffee in the room, didn’t try the street food in the restaurant downstairs but will do when I’m back next time.

6/10

Pleasant

21 Sep 2025

Warren

careless

Opted to pay on arrival. But they had already taken the money on my credit card.

The TV wasn't working. They knew but didn't care.

Room was quite nice though

Partner

4/10

Poor

14 Sep 2025

Dene

Not great

Only stayed for the night which I was glad about as the cleanliness of the room was not great. There were no hand towels in the bathroom and everything had limescale on it.
The bathroom door also wouldn’t open or close unless you used all your strength as it kept catching on the carpet.
Lack of extra pillows. Only given things for as if 1 person was staying.
The shower backed up and the shower door had a massive gap in it so there was water all over even after a quick shower.

There was also a really bad smell in the corridors and lift.

The room was really small for the price.

The staff were lovely though so I think the issues are more likely due to the age and upkeep of the hotel.

4/10

Poor

08 Sep 2025

Gary

The wifi is unsecured so no use for work. The TV and lift both broke during the evening. The aircon in the room gurgled noisily all the time.

Business_and_leisure Self

6/10

Pleasant

08 Sep 2025

Harvey

Stunk badly, needed cleaning more carefully!!!!

Leisure Friends

8/10

Excellent

05 Sep 2025

HARVEY

The area was good, bus stop and train nearby. The initial staff lady in the reception was not very welcoming, the second lady was very welcoming and approachable. Kudos to the second lady. U set an example. Otherwise great stay.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Andrew

Average hotel experience for the price

Pretty average as far as hotels go and about what should be expected for a hotel of a lower price point. However the room smelled faintly of cigarette smoke though in fairness we did not inform the hotel staff of this as we assumed it was likely a hotel wide issue. Small details of cleaning could be improved like showerheads having faint black mold and the toilet flush being very weak pressured. Pressure in the shower for water was really good and the air conditioning was also quite a nice feature on the other hand.

I would say it's definitely not a 4 star hotel in terms of quality and there are probably better options for this price point, if you're not too fussy it's fine as a stay but I would recommend Travelodge over this imo.

Partner

4/10

Poor

27 Aug 2025

Tatenda

Not a bad place if you want to visit London, unfortunately our room greeted us with Bed Bugs, Hence the poor rating - otherwise that that it was ok.

Leisure Friends

8/10

Excellent

27 Aug 2025

JohnMorrison

Great friendly polite staff. Easy check-in. Only down side. Room a bit small and windows don't open and faced a brick wall but i was only there to sleep at night apart from that will stay again

Business

2/10

Poor

25 Aug 2025

Mykalee

Thoroughly disappointed in this hotel. We booked 3 rooms for 5 guests for 4 nights.
Upon check in - 1 room needed to be switched because of a horrible sewage smell coming from the bathroom. Only 1 out of 3 rooms had a safe. We were informed the gym, in fact, cost £4.99 and was not included.
All 3 rooms were in terrible condition. 1 room had a duct tape toilet seat, all 3 rooms had damaged baseboards, and cracked ceilings. The condition of our rooms felt like the bare minimum had been maintained. Paint splatters on the bathroom doors and furniture, etc
As for the overall cleanliness… the rooms were not dusted, our bedroom had a massive stain on the bedding just below the flat sheet they laid down (we didn’t find this until the last night). We needed a top up of TP and were informed the hotel only had 1 roll left. One room had a man’s boxers, and women’s shirt left in the closet (assuming from the guests before).
The neighbourhood is classified as a middle class neighbourhood, but would not recommend walking alone at night.

I will say the one benefit was being close to the tube, and able to get to all the places we wanted to see, and staff were decent upon check in and out. We did not comment on our displeasure as there was nothing to be done at the time of stay. We recommend the hotel do a thorough maintenance/ inventory of hygiene and amenities.

Leisure Friends

8/10

Excellent

24 Aug 2025

David

Comfortable room, nice big shower. Suited my needs perfectly

Business_and_leisure Self

8/10

Excellent

24 Aug 2025

David

All as expected as I have stayed there before

Business_and_leisure Self

2/10

Poor

21 Aug 2025

Ashraf

Worst hotel ever stayed in !

From start to finish this hotel considered to be one of the worst I have ever experienced in my life! Had to change the room thrice to get a suitable room adding another £100.00 to my original payment ! The toilet did not have any toilet paper hanger , not cleaned daily nor the bin was usable without using hand! Dusty rooms with one window cannot be closed - thus is the 3rd room we were moved in! The carpet if the room was only cleaned before the day we checked out ! The comod was not cleaned daily either ! No face or medium sized towels were available ! The safety locker remained open and cannot be used! The cupboard for clothes are only suitable for 7 feet taller persons! Foods are also of unhealthy. Only good thing is that it is bears to an underground station !

Partner

6/10

Pleasant

10 Aug 2025

Christopher

This was taken as a cheaper option for a weekend visit to London. It is well outside the attractions, but very well connected by public transport. Around the hotel wasn’t a great area. The condition of the hotel was so so. It was more like a b and b in condition with some parts nice like the bathroom, but then the room was very dated and a bad shape. Staff were ok, but when the turned over the room they didn’t leave any towels so I had to ask a few times for some. For £80+ a night it wasn’t great value.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Fabio

Everything

6/10

Pleasant

04 Aug 2025

Owen

The hotel was adequate for my nights stay and close to the local train station and many pubs and shops. Lovely thriving area full of culture. My only gripe with the hotel was the fact that they wouldn't let us check-in early even though the online service let us do so and if we were to check-in at the reception it was a £30 charge. When I asked if I could use the toilet in reception it was round a corner in a very dark corridor which I had to use my phones torch to use the door code and on opening the door the bathroom was flooded with now toilet roll or hand wash. When check-in finally arrived so did many other people and there wasn't enough staff to cope. Some people complained that their room wasn't cleaned.
Other than this it was fine

Leisure Friends

2/10

Poor

29 Jul 2025

Elina

Stayed at this hotel 26th-27th of July. Check I. Went smooth. We were placed in room 116 on the first floor. Staff at check in had told us that the lift was broken and we would have to use the stairs. Had to carry luggage upstairs by ourselves. No help offered from staff. On Sunday 27th July at approx 5.30am we informed hotel staff that we are going to check out late and that there is an awful noise by the window. It was a pair of huge fans and they were as loud as a tractor. We asked a member of staff to come to our room and investigate. They came to the room and told us there was nothing that can be done regarding the noise coming from the “air con “ look-alike fans. Secondly, whilst informing the member of staff at reception regarding checking our late we had asked him to note down late check out for us and asked to confirm the check out fee as per Expedias information. I enquired whether the fee was £20.00 and check out was at 2PM to which I had a confirmation nod. At 12.45am on Sunday 27th one of the front of the house staff knocked on our hotel door to kick us out of the room. She’d then informed myself and my mate that the price of check out is £15 per hour after 11am and check out is1PM latest. I then proceeded to explain that we read on Expedia that late check out fees are stated as £20 and that her colleague had informed that late check out was 2PM. She then asked us to free up the room and head to reception. We packed our bags within 10 minutes and left the room.

Business_and_leisure Friends

4/10

Poor

28 Jul 2025

Victoria

Poor

On arrival there was only 1 lady at the small reception in a small area so you could clearly hear details concerning other people staying at the hotel or wanting to check in.

The keys were not working for the rooms, so after waiting about 30 minutes to check in, a master key had to be used to let us into our room. There was no light in the room and very small bathroom and toilet.

It seemed the materials for the room was the cheapest possible. We had the impression that they made the quality of the room as cheap as possible to make as much money as possible.

Yes there was an apology when we finally checked and were taken to our rooms.

I had to remind the staff that we do not have electricity in the room and this needs to be sorted.

Upon leaving the next morning, the same lady on arrival the day before asked us about our stay. We said we were not happy especially starting with the check in process. Her best response was but we fixed it, rather than apologise and then explain that it was fixed. No explanation as to why the problems occurred.

Too expensive for service and stay.

Partner

10/10

Exceptional

23 Jul 2025

mahadev

best

Business Self

4/10

Poor

14 Jul 2025

Ian

Windowless = below ground
Quite disconcerting
Food on site limited

Leisure Friends

2/10

Poor

11 Jul 2025

Mr

Worst hotel I’ve ever stayed in.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Jackson

Great first hotel experience travelling from NZ to London. Affordable room price and nearby stores for supplies.

8/10

Excellent

27 Jun 2025

Timothy

I would recommend for a one night stay in this part of London. Much cheaper than other hotels in the vicinity, but the room was clean and comfortable.

Business Self

2/10

Poor

27 Jun 2025

Viridiana

This was the most disgusting hotel I’ve ever been to. The staff ( ladies the the front desk) were rude and not helpful at all. We stayed there for 2 days because we had to switch rooms 5 times due to non working ac, poor cleanliness, shower and sink drains clogged! Absolute nightmare! Avoid this place at all cost….better to sleep in a tent!!!

Leisure Partner

8/10

Excellent

26 Jun 2025

Michael

Really quite hotel, a few mins walk from both underground and overground stations.
Receptionists were very welcoming.
Had everything you would need for a short stay.

Leisure Family_with_children

2/10

Poor

24 Jun 2025

Gabrielle

Don’t stay here. You will regret it. This hotel is very unaccommodating.

6/10

Pleasant

19 Jun 2025

Alicja

Honestly, it was a nice hotel, easy check in and out, good breakfast deal but we had our room on floor -1 so no windows which made us feel very claustrophobic and want to get out. Maybe if they had warned us beforehand it wouldn’t be such a shock. Apart from that very clean , comfy bed and nice staff.

Friends_and_family Friends

2/10

Poor

12 Jun 2025

Annabel

I rarely complain but I had bed bugs in my bed. I woke up very itchy and saw the bedsheets had those black dots that indicate bed bugs.

The room temperature was difficult to control and I couldn’t close the window that was open and the AC didn’t therefore help.

The bathroom sliding door was very stiff and therefore couldn’t be closed properly.

The staff were lovely but the cleanliness of the room was awful because of the bed bugs! I was so uncomfortable during the night because of the itching!

I had such high hopes for this hotel and I’m really disappointed.

Business

2/10

Poor

10 Jun 2025

Joe

The toilet didn’t flush and the lights didn’t work kept flicking on and off

Business Self

2/10

Poor

08 Jun 2025

Jade

Do not stay at this hotel, rooms smell extremely damp and there are bed bugs. Even after I left the hotel to check in to another hotel after finding blood stained sheets & was promised a refund I have still not received this

Self

10/10

Exceptional

07 Jun 2025

Marko

.

Leisure

6/10

Pleasant

09 Apr 2025

Margaret

Very good room apart from a faulty toilet - hope they can repair it and stop it making a dripping noise all night as I reported it the next morning. I have stated there more than once and usually it us very good.

Leisure Self

4/10

Poor

07 Apr 2025

Mike

Wasn't able to shower for 2 days!

There was a problem with cold water supply in my room, I was unable to shower or wash as the water was scalding. There was no cold water to shower or wash basin I reported it at reception on 2/4 at reception, I was told they would get someone to sort it while I was at work, when I got back in evening, nothing had been done. None of the staff I spoke to knew anything about it as it appears my complaint wasn’t passed on.

Business

8/10

Excellent

28 Mar 2025

PHILIP

business trip

The bedrooms, bath and bathrooms are not very clean, and the waste bins are not emptied

Business Self

6/10

Pleasant

01 Mar 2025

Anthea

There was an ongoing smell of drains in the room and clear signs of mould inside the wardrobe

Business Self

8/10

Excellent

08 Feb 2025

Jake

There was some dips in the floor, and the shower wasn't fully clean other than that all good.

Leisure Partner

10/10

Exceptional

04 Feb 2025

Christopher

Was a great stay

4/10

Poor

04 Feb 2025

William

Cleaner never hoovered in 5 days or wiped down shelves in bathroom or room.Shower tray.was blocked.They sent maintenance up to unblock it he never cleaned up after him.We had to clean up ourselves and put bleach down afterwards because of the smell.

10/10

Exceptional

02 Jan 2025

Murali

Fabulous

Business Self

10/10

Exceptional

18 Dec 2024

Devendra

Very nice hotel in a very convenient location

Leisure Self

8/10

Excellent

20 Nov 2024

Heinz-Peter

Close to public transportation and shopping.

Leisure Self

4/10

Poor

10 Nov 2024

Mark

The room was way to hot unable to open window that looked out on to a brick wall

8/10

Excellent

08 Nov 2024

PHILIP

Good hotel for business

Business Self

2/10

Poor

28 Oct 2024

Brendalyn Joan

Never ever come to this hotel!

The Customer Service was terrible and left me traumatised. I booked for two nights and received my key card on first night so clearly checked in before midnight. In second night they booked out my room and another guest entered my room whilst zI was semi naked it was traumatising for me. A receptionist came banging on my door to get out the room even though I explained I was booked for two nights and was threatened that they will call the police if I didn't show my ID. I showed my ID and nobody got back to me about the admin error. I had to call reception who explained my booking was accidently deleted and they rebooked my room and they apologised they double booked my room. I had no apology from the receptionist how she banged on my door with a thteatening attitude. I couldn't sleep that night and checked out early as possible. I want a full refund for how I was left terrified and traumatised that someone would enter my room again.I will never come back to this hotel again or recommend it. In all the last 3 decades I have used hotels, I never been treated like this so poorly ever.

Self

10/10

Exceptional

27 Oct 2024

Stephen

Good location comfort and price.

Very nice hotel for the price. Very convenient for Wembley as on both overground and Bakerloo lines. Also a short bus journey from Camden Market. The room was air conditioned which is something I wish more hotels did in this country. Staff were friendly. Room was spotless except the air vent could do with a dusting. Some of the fixtures were perhaps a little worn but nothing excessive.

Friends_and_family Friends

4/10

Poor

23 Oct 2024

Caroline

Overall area of the hotel was great, lots of food places and shops nearby. Also right next to the overground atation which was very handy. Room was nice enough but the shower leaked onto the bathroom floor. This caused me to slip and injure my ankle as I didnt know it was leaking water until after my shower. I went down to the front desk to ask for help to be given ice in a pillowcase and to be told there wasnt a single first aid kit in the entire hotel! We were given an apology and told we could switch rooms, however that never happened! Very poor customer service. There were also extra charges to my bank account without my knowledge. When I called about this, I was told to contact expedia and basically shrugged off on the phone. Would stay in the same area but definitely not in this hotel again!

Leisure Partner

6/10

Pleasant

21 Oct 2024

Miss Y

My stay

The room had an awful damp. I couldn’t even open the window as there were no mechanics to do so. It was down the corridor leading up to the door also. Left me feeling quite sick. I did ask for another room and was told there wasn’t one but one could be available on my second day. This was not escalated or relayed back to me. I would not stay again or recommend this Hotel.

Self

8/10

Excellent

08 Oct 2024

lucy

Second time staying here, the staff are lovely, very helpful. Rooms are clean if a litte tired . But excellent value for money .

Leisure Self

4/10

Poor

02 Oct 2024

Jennifer

Don’t walk, run away!!

Awful. My room smelled like mildew. The bed was like a rock. The room looked old and beat up. The cost was too high for such an awful place. My daughter and niece were another room. The AC and towel warmer were also not working. Their room also smelled of mildew. Light over the mirror was broken. Carpet was stained. Time for an overhaul and a major renovation.

Friends_and_family Family

2/10

Poor

01 Oct 2024

timothy

Squalid useless hotel. And I got bitten by bugs

Faulty lights dirty and problems with door keys - I registered a complaint and there has been no response. In addition I called your company for sending me check in info 24 hours after I booked and while I was in transit suggesting that I needed photo id to access the room - if there are specific requirements, you acknowledge these at the point of booking. I was promised a call back from hotels.com - this has not happened either.

Self

10/10

Exceptional

17 Sep 2024

Murali

Excellent staff. Great location. Reasonable room rates ( a fabulous bargain ).

Business Self

6/10

Pleasant

12 Sep 2024

Stuart

Although it is hard to complain for the price and it is much better than some hotels, there was an awful lot of noise from something (sounded like banging cables in the wind) coming from outside my room (or within the walls) added to the cold shower most morning, the experience could have been better but for a place just to sleep and for the price, it could have been a lot worse

Business Self

6/10

Pleasant

28 Aug 2024

olusola joseph

More could be done to make the air fresher.

Leisure Self

2/10

Poor

24 Aug 2024

Neil

We got to our room which was very small and extremely hot air conditioning did not work window did not open we were given a portable fan which did not stand on it one you had to wedge it up did not tilt either light fixture beside the bed was very loose not secured tv remote was missing drawers in units did not open those that did were broken

Leisure Partner

6/10

Pleasant

21 Aug 2024

Alejandra

The hotel is in dying need of an uplift. The bathrooms were rusty, not clean, the curtains held by small threads, old furniture, bad smell in the corridors and the room, the first day my door would not close, also could not use the safe as it was not working, the manager had to take it into his office to keep my valuables while I was out. Nothing happened but I didn’t feel safe at night in the area.

Leisure Family_with_children