Name: Novotel London Paddington
Address: Kingdom Street ,Sheldon Square, 3, London, W2 6BD, GB

10/10

Exceptional

30 Jul 2026

Michele Louise

Great location right next to paddington. Restaurant & very good room service A+

10/10

Exceptional

30 Jul 2026

Jonathan

Never feels right when the front desk don't say hello or 'we will be right with you', something so you know you're stood in the right place and welcome.

That said, all other members of staff were exceptional. The room was lovely, well proportioned and clean. The leisure facilities were ample, but I was disappointed to learn the steam room wasn't working, when I tried to use it, not beforehand.

The bar staff were welcoming and even advised Happy Hour offers which was a nice touch.

Overall a lovely accessible, friendly hotel and wouldn't hesitate to return.

4/10

Poor

29 Jul 2026

Kishore

Poor service and housekeeping, unsuitable for kids.- Despite multiple requests, the room was never cleaned, bedding was unchanged during the 6-day stay, and essential hotel amenities were unavailable. Having the washroom and sink in different rooms is inconvenient and not acceptable.
Families and guests seeking comfort should consider alternative hotels.

10/10

Exceptional

28 Jul 2026

Adalet

Amazing staff. Breakfast is great. Location is good too but we had trouble having taxi coming in front of the hotel as the road was very complicated

8/10

Excellent

27 Jul 2026

Rossana

location is perfect next to train stataion and little venice, a lot of amazing restaurants and cafes to eat and a lovely area to sea and relax when you dont want to rush to city center.

10/10

Exceptional

27 Jul 2026

Edward

It is what you'd expect from a hotel of this type and standard

8/10

Excellent

22 Jul 2026

John

Hotel was great, staff were great, restaurant was good, location was great. However the decision to renovate the hotel one floor at a time, month after month can be seen to be a major error by corporate management.

Mon-Fri 9-5 the noise reverberating throughout everywhere in the hotel was highly likely to have exceeded UK health and safety limits, to the point of making rooms almost uninhabitable during this time period.

Fortunately we were out of the hotel most of this time, but it would have been far better to close the hotel to renovate it all at once rather than a floor at a time over many months. The reputational damage could potentially be severe.

Would I stay here again? Absolutely yes, but no one told us in advance of the hotel refurbished (Expedia). I would check with the hotel prior to see if refurbishment is complete, especially if you have infants or small kids.

8/10

Excellent

22 Jul 2026

Vinay

Wonderful hotel, great staff, only real disappointing thing was the drilling and banging that started at precisely 9am both days. Pretty pointless having a late checkout when you cant even enjoy the peace and quiet.

2/10

Poor

21 Jul 2026

Matt

[ ]

10/10

Exceptional

19 Jul 2026

Bryony

Fantastic hotel we always stay here when visiting London

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Matthew

.

8/10

Excellent

13 Jul 2026

Rich

Well situated just off the canal and a short (mostly pedestrianised) walk from shops, bars and restaurants and Paddington Station. The staff were friendly and helpful and the room was incredibly quiet and dark and well air-conditioned. The attention to detail lets it down. Little things like how dirty it is under the beds, the lack of any hooks in the pool area, coffee mugs in the room that don’t fit in the Nespresso machine etc add up to undermine what could be a really classy choice minutes from the Heathrow Express and easy for all London has to offer.

Family_with_children

6/10

Pleasant

13 Jul 2026

Swapnil

Location - As of Jul 2026, the location is not great as the usual road that connects it to Paddington station is closed so the walking route is longer. Usually it woild

10/10

Exceptional

11 Jul 2026

Linda

The room was a little small but functional, easy access to train stations and the neighborhood looks new and modern. The staff was friendly and helpful.

Family_with_children

10/10

Exceptional

08 Jul 2026

Gerard

The hotel is conveniently located near Paddington Station. The property is maintained very nicely.

Self

10/10

Exceptional

07 Jul 2026

Lee

One night but very clean and super breakfast. Immediately next to Paddington station and great travel connections.

Business

6/10

Pleasant

05 Jul 2026

Lachlan

The room was okay but had definitely seen better days and the fact there where building works that started at 0900 and which we where only told about at check in wasn't nice.

Family_with_children

8/10

Excellent

01 Jul 2026

Carol

Convenient for Paddington Station.
Evening meal at the restaurant was good.
Household staff very helpful.

Partner

4/10

Poor

29 Jun 2026

Troy

Pros: friendly staff, area around hotel is nice, easy access to tube (underground)
Cons: hotel is in dire need of renovation. Carpets in hallways and rooms are badly stained (we kept our socks on entire stay), bathrooms are gross, mattresses need replaced and there was a half drank bottle of water in our room when we checked in. Feels like a hotel you’d pay half to a third of what they are charging per night. We had a multi-night stay and contemplated checking out after our first night.

Family_with_children

6/10

Pleasant

29 Jun 2026

Laura

The room was tired, the air conditioning was pretty ineffective (not what you want on one of the hottest nights of the year). Shower gel dispenser broken/not usable etc The pool was lovely, changing rooms and facilities clean and well maintained
Overall not great value for money

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Roslyn

We had a lovely time staying at the Novotel, the room was clean, beds comfortable however we didn’t really have any area to put our luggage. Our daughter stayed on the sofa bed so very limited space to move. We used the pool and amenities were fantastic. The restaurant was delicious. The staff were polite and the lovely lady cleaning our room was especially helpful. Location was superb.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Karon

10 mins walk from Paddington station through a very safe, well lit and modernised area. Lots of shops and restaurant close by though we had a very good meal in the hotel restaurant. Lovely breakfast and efficient lifts!

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Tobias

Excellent hotel in an excellent location

Self

10/10

Exceptional

15 Jun 2026

Peter

I was personally very happy and satisfied with the Novotel. The location was excellent and the immediate surrounding area around the hotel was a pleasant surprise. Unfortunately, the weather prevented us from fully enjoying it. Within walking distance you have the Grand Union Canal which is very pleasant and has a variety of places to eat and drink. Also very close were coffee shops, a market and several other restaurants and bars. Paddington Station is readily accessible to the hotel, providing you take the right route, it can feel a little complicated. Paddington Station, being one of London's mainline stations has many, many exits and can seem confusing to the first time traveler. By far the best route to the hotel is to seek the exit from the Hammersmith and City tube line, that exits next to the canal, and you will find it a short walk from there.

Partner

10/10

Exceptional

15 Jun 2026

Gerard

My stay at the Novotel Paddington was very nice. The hotel is a short walk from Paddington Station.

The room is a good size, and it was nicely maintained.

I would stay here again.

Self

10/10

Exceptional

15 Jun 2026

LUIGI

Convenient location and nice facilities

Business Friends

6/10

Pleasant

14 Jun 2026

Matthew

Clean and tidy, but staff lacked any real enthusiasm.
Restaurant very overpriced for what was very mediocre food, dishes had to be sent back as luke warm, with no real apologies.
Bed comfy, and room clean and tidy

Partner

10/10

Exceptional

07 Jun 2026

Jennifer

We stayed in a renovated room that was large and comfortable. The front desk staff and restaurant staff were very helpful and courteous. We would stay again.

Family

4/10

Poor

07 Jun 2026

Krishna

Hotel under renovation. Family room had poor amenities, leaking bathroom door, very limited space for 4 people

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Adenike

Nice location and helpful staff. Good breakfast but same thing everyday. Be aware the rooms do not have air conditioners. My daughter developed heat rash. I would go to a hotel with ac next time.

Family_with_children

10/10

Exceptional

01 Jun 2026

Rhonda

Well located and pristine. Staff very nice

10/10

Exceptional

31 May 2026

Andrew

Fantastic stay, great area opposite the train station. Great bedroom with lots of space and well maintained. Novotel is my new go to hotel chain now

Friends_and_family Family

10/10

Exceptional

29 May 2026

Sarah

Very smart and clean hotel in a good quiet location near to Paddington station. Staff were very helpful too. Room was upgraded which was a bonus as I was with my two daughters on a London sightseeing and shopping trip. Easy to get around from here too.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Sue

Clean, and convenient to Paddington. We will stay again.
Nice large room (we were in the newly refurbished section of the hotel), couldn’t hear a thing from outside or inside. Breakfast deal on the weekend, great value, very good quality buffet.

Family

10/10

Exceptional

19 May 2026

natasha

The staff was extremely accommodating. The food at the restaurant was nicely thought out and creative, and the location was perfect. Will definitely be my choice for future visits to London.

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Erick

Amazing location

Friends_and_family Family

10/10

Exceptional

04 May 2026

Rhian

Lovely clean hotel, very friendly and helpful staff. Breakfast lovely and amazing location - would love to stay longer :

Friends_and_family Family

10/10

Exceptional

03 May 2026

Dave

A family trip to London for a couple of days and the Novotel proved to be the right choice. Room was more than adequate for our family of 3, the location was good with Paddington only a 10 minute walk.

Restaurant was lovely, breakfast was EXCEPTIONAL and the pool and gym came in handy.

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Marco

Room dated. Carpet stained and towel when we arrived. We asked for carpet to be cleaned and staff never showed up.

Family

10/10

Exceptional

28 Apr 2026

rachel

Only
Issue was so warm in the room aircon wasn’t great

Friends

8/10

Excellent

26 Apr 2026

William

Lack of sockets in room - otherwise perfect!

Friends

10/10

Exceptional

24 Apr 2026

Steve

The room was very clean and comfortable. The staff were very friendly and helpful. We enjoyed an excellent evening meal and drinks. We would use and recommend again.

Partner

8/10

Excellent

24 Apr 2026

Lauren

Nice hotel. Good bar area. Not having an official check in desk was confusing. But staff helpful and stored our bags for us.
Not a fan of the toilet being in a different room to the bathroom. Also not enough plug sockets and none next to the bed at all! Other than that a great stay

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Agnieszka

Lovely hotel with good service and great location.

Partner

10/10

Exceptional

21 Apr 2026

Linda

Lovely hotel in a great location and very helpful staff

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Zenil

There is no AC in the rooms!! They will provide you with a fan and ask you to open the window but it’s still pretty hot and stuffy in the room even in April when it was still pretty cold outside

Family

6/10

Pleasant

18 Apr 2026

Matthew

Pros: Great breakfast, helpful staff, convenient location to Paddington station

Cons: Room was very hot and AC/fan did not work. The fix was a tower fan which was nice gesture, but ineffective and still left us uncomfortable at night. The pool and spa was nice, but at capacity at times, so we could not enjoy it.

Family_with_children

10/10

Exceptional

13 Apr 2026

Abidah

Clean room

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Sophie

Great stay - fantastic location and friendly staff. Room was a bit on the warm side but no complaints

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jasia

Clean room, great pool and sauna, fantastic breakfast with lots of choices, helpful and attentive staff. Honestly good value for the money and a quick stroll to the train station, and short walk to Kensington gardens. Lots of places near the hotel to eat or shop at if you don't feel like walking far. FYI:My taxi couldn't initially figure out how to drop me near door since blocked off, but when he rang the bell it was easy to drive up and drop off.

Family_with_children

8/10

Excellent

03 Apr 2026

Jill

The room was clean and the staff were pleasant. The bar staff confused a malt whisky with a gin but this was easily fixed. I didn’t have breakfast at the hotel but found an excellent range of options at cafes nearby

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

MARIA BEATRIZ

Good stay. Loved the breakfast. Everything is good

10/10

Exceptional

28 Mar 2026

Jose

Clean property, convenient location easy access to transportation

8/10

Excellent

28 Mar 2026

Vicci

Found beds quite hard but otherwise hotel great and in excellent location

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Jacob

O

6/10

Pleasant

23 Mar 2026

Lubna

We booked a room for 4 travelers, the room was small no room to move around, carpets weary and full of stains, for the price we paid we could have gotten a better room with clean aminities, the only good thing was the breakfast, we prepaid for it and it was worth including it, I dont think mu

10/10

Exceptional

15 Mar 2026

Matthew

Great location and staff were excellent

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Lawrence

Pool is small but most welcome for unwinding after travel or to start the days off. Steam room and sauna enhance the experience. Unattended nature of pool not ideal for young or lone swimmers.
Fitness suite is adequate for a simple workout and equipment modern and working well. Altogether a great asset to the hotel and one of the main reasons we booked.

Partner

10/10

Exceptional

05 Mar 2026

SONIA

The staff at the Novotel is what makes it. Fantastic ….

8/10

Excellent

27 Feb 2026

Tifanny

Great stay!

Family_with_children

6/10

Pleasant

22 Feb 2026

Margaret

I feel the rooms arnt very good especially for a family, they didn’t refill tea sugar etc in the mornings

10/10

Exceptional

21 Feb 2026

Matthew

Room was warm, due to it being quadruple glazed. Stopped outside noise though and room was spotless. Toilet is in separate room which is great apart from no sink in there so have to walk around the room to wash your hands. Breakfast was your typical middle class buffet breakfast, good but not exceptional. Really nice hotel in a really great location. Bout 5 minute walk from Paddington station and within a business area so no noise after 6pm. Receptionists were really cheerful and helpful. Will defo stay again.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Victoria

Clean hotel, lovely staff and great location

Partner

10/10

Exceptional

18 Feb 2026

YVONNE

Lovely area, very convenient in Paddington station. Awesome breakfast!

Business Family_with_children

10/10

Exceptional

17 Feb 2026

Lorie

They accommodated an early check-in and that was lovely after a red eye. They had 24 hour menu and the food was amazing for jet lag. Arman was very nice and helpful. Such a great experience. The hotel was walking distance from paddington station. The room was comfortable and the shower was great! Overall we will go back if we get the opportunity to travel to London again!

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Jill

Spacious (for London) clean room. Pleasant and helpful staff. Quiet. Large TV. Tasty food in the restaurant. Nicely located with healthy inexpensive food options and Little Venice nearby, and of course Paddington station. Small frig but no microwave. Bathroom needs a redo, cramped, water soaking the floor after showering, faucet awkwardly placed, not enough towel bars, and I had to fix the drain plug. No outlets in the bathroom nor near the beds. Mattresses mediocre. But a decent value overall.

Partner

2/10

Poor

12 Feb 2026

NICOLA

Rooms are awful for the price pay, haven't been updated since it opened in 2008!you also now don't get water in your room, you have to ask for it!

Business

6/10

Pleasant

11 Feb 2026

Robert

Not many plug sockets in the room. None by the beds and only a couple which weren't placed well.

Room was generally clean although the shower head was scaled up.

Partner

4/10

Poor

08 Feb 2026

Javier

Rooms and build is very low quality... the marketing is brilliant but the overall confort and quality of hotel is bad... definitly not going back

Business Self

6/10

Pleasant

03 Feb 2026

Mehak

The room was generally in good condition but furniture does need to be upgraded. I also did not enjoy having a separate toilet (with no sink) and having to walk over to the bathroom to wash my hands, just didn’t feel hygienic

Business Self

10/10

Exceptional

02 Feb 2026

Anahita

Overal all was good

10/10

Exceptional

02 Feb 2026

Rob

Very comfortable room & Friendly attentive staff. Lots of places to eat and drink within 2 minutes walk of the hotel. Excellent location for paddington (about 8 minute walk) Easy access to underground.

Leisure

6/10

Pleasant

01 Feb 2026

Charlie

All the public spaces were very nice and modern overall but the room seemed a little dated and the air con did not work very well

Partner

8/10

Excellent

01 Feb 2026

Katherine

Great location for exploring London - breakfast was overpriced with other easy options in the area

Friends_and_family Friends

4/10

Poor

26 Jan 2026

Mandy

Very disappointed.
I paid more for this hotel in between a busy weekend with an early shift. The .ain reason to use the pool and relax for 12 hours.
I found the staff unhelpful and rude. The pool was closed with no prior warning

Business

8/10

Excellent

24 Jan 2026

Dominic

Clean, nice hotel, great staff, good location for Pad Station

Partner

8/10

Excellent

19 Jan 2026

Joanne

Room was lovely and clean with a small fridge which was handy

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

nicole

Staff were lovely, especially Imrad, who checked us in.
The bed was extremely uncomfortable. The bathroom sink water smelled n

10/10

Exceptional

27 Dec 2025

Sheik Assad

Great hotel, excellent staff and great simple breakfast!

Leisure Family_with_children

2/10

Poor

22 Dec 2025

Matt

Room was not clean as we found pubes all over the shower, bath and event the bed. We asked for a room for two adults and two kids. I wouldn’t be happy to stay in there for one adult let alone the rest of the family as it was far too small and cramped. Staff did not make us feel welcome from the start and when asked if we could possibly use a microwave to sterilise our babies bottles, they ignored me on multiple occasions

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Valerie

Location was good - near to Paddington station, although still require a 6-7 min walk. Room was slightly run down, although still was a comfortable stay.

Partner

10/10

Exceptional

20 Dec 2025

Maqbul

Nice location

Leisure Self

8/10

Excellent

16 Dec 2025

Sharon

Conveniently located, poor customer service and limited hours of cs, limited breakfast choices

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Elizabeth Anne

Must say the hotel was lovely as were all the staff the room was a little to warm but easily controlled

Leisure Family

10/10

Exceptional

02 Dec 2025

Jerry

The hotel was fab, staff were brilliant so friendly and accommodating, always friendly and ready to help. The location is great. Everywhere was spotlessly clean and the facilities were great. We were super happy with our choice of hotel 😊

Friends_and_family Family

4/10

Poor

29 Nov 2025

Stephen

Our room was unbearably hot, the air conditioning was not working, we were given another room, which was equally as hot!
The chair by vanity unit was peeling and grubby, no working hairdryer and no shower gel, the standard of hotel has gone diwn

Leisure Family

8/10

Excellent

28 Nov 2025

Jan D

Very friendly staff. Nice breakfast with good selection. Dinner choices are diverse and the food is very good

8/10

Excellent

26 Nov 2025

steven

Friendly helpful staff, nice relaxed check-in . Lovely bar area

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Rhys

Great location and lovely hotel

Leisure Family

8/10

Excellent

22 Nov 2025

Tonisha

Room was clean beautiful hotel space friendly staff convenient location to tube station

Leisure Family

10/10

Exceptional

20 Nov 2025

Douglas

The helpfulness and friendliness of the staff at this smart hotel, together with the high quality breakfast, were the standout moments of an excellent short stay. The room was really comfortable and the pool was great.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Christine

Room good..changed to accessible room as booked room allocated.
OK. But water not contained in shower area post shower..lots of towels to control not having a slippery wet floor

Partner

10/10

Exceptional

16 Nov 2025

Lance

After travelling to England via LHR, I decided to pick a hotel near the Heathrow express at Paddington.
I was pleasantly surprised with the hotel and surrounding area.
The surrounding area has some very nice restaurants and food choices. You can even have a drink on a boat in a canal.
From there you can easily walk to Paddington station to access the tube or you can walk to Hyde park, Oxford st and other great sites in London if you are fit.
Now for the hotel, it is very strange to be greeted by reception sitting at an office desk but its these little differences that make the Novotel excellent. The staff are wonderful and took my bag for storage so I could go to work.
When I came back, my room was ready and the bags arrived with no issue
The room was very clean, spacious and the shower was awesome. The room was quiet and I got a great sleep.
When I woke up I went to the gym and jumped in the pool. I didn't have time for a dry or wet sauna (next time).
Then I went for breakfast. What a pleasure this was. I was greeted as I arrived at the breakfast area and directed where to sit. The selection of food was excellent. The concierge came over to check on each of the guests to make sure everyting was all right. And it was genuine.
I recommend you staying here for the convenience, the experience and the staff

Business Self

2/10

Poor

16 Nov 2025

Iain

Room was dirty and tired. Carpets were disgusting. Power went off during the night and had to go to reception for something to be done about it. They blamed us for the issue.

Very poor for a Novotel.

10/10

Exceptional

09 Nov 2025

Kathleen

All of the staff are friendly and helpful. The room is large and comfortable. Breakfast is nice with a great selection of items.

Leisure Family

10/10

Exceptional

07 Nov 2025

Samuel

Amazing

10/10

Exceptional

28 Oct 2025

Mark

It was convenient for the things I was doing over the weekend

8/10

Excellent

27 Oct 2025

Judith

Did not eat breakfast.

Leisure

10/10

Exceptional

25 Oct 2025

Judy

Great location. Close to Paddington Station with trains and Underground. Staff, Oumaima and Johanes, were very helpful at 12am when I lost my cellphone.
Room was clean and comfortable. Enjoyed having a kettle to make tea or coffee in the morning. Was easy to get to Heathrow Airport from Paddington Station.
Would highly recommend this hotel.
Judy from Canada

10/10

Exceptional

24 Oct 2025

Frederick

Scenery