Name: Ascot Hyde Park
Address: Craven Road, Paddington, 11, London, W2 3BP, GB

2/10

Poor

29 Jul 2026

Yasser

The room was in a different building with separate entrance
This building is not suitable for safe accommodation, dirty smelly carpets, inside and outside the room, building felt like an abandoned written off property
The receptionist was very grumpy and unfriendly, was not welcoming and was very abrupt, I would never stay there again

4/10

Poor

24 Jul 2026

Linda

78 steps on a narrow staircase to the 3d floor room ( lift hasn't worked for 6 months, and Expedia did not have that info when I booked, even though the owner said he had mentioned it. Shower room was clean, looked as though it had recently been refurbished. Beds were clean and comfortable with clean linen. Tea and coffee facility available.
No air conditioning, a fan was available, but very noisy...windows could be opened, but could see into room next door.
General cleanliness was poor, carpets extremely stained and dirty, missing areas of laminate flooring in hallway.
The only redeeming factor was the location.
Would not stay again.

2/10

Poor

19 Jul 2026

Tima

4th floor ... no lift..

Is not fun.... hot room... and charges to keep your luggage....

Again no lift... one of the hottest days in London....

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Pamela

Room clean, just needs a bit of a face-lift and air-conditioning and I would have gave a higher mark. Brilliant location at Paddington Station. Perfect for all routes.

Self

4/10

Poor

19 Jul 2026

Emma

Tried for 2 months to contact the property. Tried via emails through messages and a phone call but none were answered. Very poor communication.

Self

6/10

Pleasant

17 Jul 2026

Marianne

Nice staff, run down place, needed some upgrades, ok for the price, you get what you pay for.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Emma

Lift is out, and looking at reviews it's been out for a long time. Would have been nice to have that in the room description.
Shower was awful, zero water pressure when the water dribbled out. Bath was also not tilted to the water went down the drain, so the dirty water pooled up.
Windows broken and cannot close, spent all night banging against the scaffolding sorounding the building.

Self

6/10

Pleasant

15 Jul 2026

Peter

Bit dated and old need refurbishment. Lifted was broken need fixing. Can do with USB plug in room .
Its ok for one night like me I use it get to the train to Heathrow airport

Self

2/10

Poor

09 Jul 2026

Simon

The rooms had bed bugs, shower pressure was awlful, room unfinished. Would not stay here ever again, even if you paid me

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

M

Not bad for the price I paid.

2/10

Poor

03 Jul 2026

Tammy

The hotel looked nothing like the pictures that were used for when we booked it. We were on the 4th floor and the lift was out of order and seems like it has been for a very long time. As soon as we arrived we could see this was not the same as the pictures we looked at. It was very run down, I don't think they spend a single penny on the property. We had to request to change rooms as soon as we arrived as the room we were in could be opened without the key card. So we then ended up on the 5th floor, the room was so hot we had to stay out as late as we possibly could and out as soon as we woke up again, even though the room was supposed to be where we went to chill after a long day. There was a very small fan on the wall which was very loud and old. One of the windows wouldn't open so we had 1 very small window. The TV didn't work (we didn't care about this but still) there were woodlice in the bathroom, bathroom didn't look particularly clean. Once the sink was used it took the water over an hour to go down. Honestly there were just a lot of issues and I would not recommend booking here, we actually stayed up late looking for another last minute hotel on our first night.

Family

8/10

Excellent

28 Jun 2026

Mary E

The Ascot Hyde Park is wonderfully convenient to Paddington Station. The staff were very accommodating when we added our daughter and grandson to our room and let our other daughter and family drop off bags for awhile. The fact that the lift doesn't work made getting to the higher stories challenging, especially with luggage, and there’s no a/c to deal with a heat wave. Lots of restaurants around, and Hyde Park is a short walk. Recommend if you're in shape and the weather is mild.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Vanessa

The location is good, but this building needs updating. No air conditioning, no elevator, tiny room but most rooms are in Paddington, and they charge if you leave your bags. We paid for this service and they left our bags just sitting in the hallway all day, not locked away!! There was first under the beds and it was so hot, we did have a fan but had to open a window and curtains to try to help so we had all the noise and lights in our hot room.

Family

2/10

Poor

23 Jun 2026

Rachael

No A/C. No working lift. Carry luggage up 6 lots of stairs. Room was so hot. Disappointed would not recommend

Friends

10/10

Exceptional

17 Jun 2026

Richard

I like this hotel. I have stayed in many around paddington. Its a bit worn on the edges but does the job. Shower always works, beds are comfy.

Never had issues.

Self

2/10

Poor

08 Jun 2026

Scott

Absolutely not as described on Hotels.com
1-2 star property at best - we left 5 min after checking in

Partner

4/10

Poor

03 Jun 2026

Gopal

Rooms are organised a set of floors the stairs to which are extremely cumbersome especially if one has luggage and lift is not working. The rooms though neat - decor leaves a lot to be desired and sparse in terms
amenities and water power in shower requires one to spend more than normal time.

Self

6/10

Pleasant

29 May 2026

Rachael

Stayed in a neighbouring building from the main part of the hotel. Up a steep/ high flight of stairs. Room and bathroom was small, room was clean and bed was comfortable. Fixtures and fittings a little dated and worn. However, considering cost, a clean room and where the hotel is situated. Great value for money.

Partner

10/10

Exceptional

17 May 2026

Anthony

First impression not that good but room excellent

2/10

Poor

16 May 2026

Adrian

Dirty, broken, uncooperative and unhelpful staff. I think they had bedbugs. I have a rash of my legs. This hotel was a poor choice. Very sorry I booked this hotel.

Partner

2/10

Poor

06 May 2026

Kate

Very shady hotel. They wouldn’t let me cancel my reservation with or without a refund which is very suspicious.
They told me to leave and they would send a refund and cancel my reservation and now they are being shady about it.
Entire hotel smells like smoke even though they advertise a smoke free hotel. I am pregnant so I was very scared to the health of my baby and I couldn’t stay. They refused to give me a refund.
Not only are rooms filled with cigarette smells, they smell of food, vape, and bo. They are also very hot!! No ac! They have fans that do not work. You can easily open the windows because there’s no lock on it! Which is ironic because they have a sign to close the window for child safety.
We moved rooms once and we found other people’s luggage in the room, which is very concerning for safety. We were then moved a second time and it still smelled of smoke:
Very sketchy area for both women, men, and families.
Front desk guys are super unhelpful. Don’t risk coming here because if you have any problem they have no skills to help you!

Friends_and_family Family

4/10

Poor

04 May 2026

Steve

The only thing going for this place is the location close to Paddington. Otherwise it’s pretty run down. The lift is broken so you’re carrying your luggage up flights of stairs. I was on the 4th floor so I certainly got my steps in. They charge to hold your bags prior to check in which seems a bit grabby considering you’re booked with them and most hotels off this service for free. The carpets are well past their end of life and the shower has a mind of its own temperature wise as it’s obvious nobody installed regulating valves when they did the refit.

Self

6/10

Pleasant

26 Apr 2026

Niklas

Okej. Overall its is not any fancy. The beds where good and you have bathroom in the room. The shower didn’t have mutch water in it and was hard to turn off. If you needed to use the toilet you need to use your tetris knowledge to the test. Staff was friendly.

4/10

Poor

14 Apr 2026

Helene

Only thing positive is location close to underground.

Friends_and_family Family

2/10

Poor

10 Apr 2026

Sam

Lift is not working, very narrow stairs if you have any luggage, room size is very very small

Partner

4/10

Poor

29 Mar 2026

Derek

I stayed here 3 years ago. Had a lovely room. So, I booked again. We didn't have beds, we had cots. The lift broke TWICE, including when we were trying to leave for the airport with oversized luggage (and my wife not able to handle stairs). We won't be back

Partner

4/10

Poor

27 Mar 2026

Thomas

You get what you pay for, but the curtains let in every but of daylight so it was impossible to make the room dark from about 5am onwards.

Self

2/10

Poor

23 Mar 2026

Frode

I would not recomend this in any way, even if it is an affordable price when it comes to London.
That the hotel charges GBP 5 to store your luggage, and when you get back to the hotel in the evening for check in, and the luggage is still in the reseption with noone there, and 3 steps from the sidewalk, that is not good customer service.
Rooms felt dirty, sheets had stains, even if it looked like they had been cleaned, and the matress should have been changed before it had gotten that much stain colours. Rooms were also poorly maintained in general, and carpets in hallways smelt, looked and felt dirty.
So even for a low price hotel, this is bellow any standard.

Partner

8/10

Excellent

21 Dec 2025

Kevin

Awesome location near Paddington station. Certainly not a big or boutique style, but definitely a good place for a few nights.
Sadly, elevator stopped working during check out and narrow staircases were a challenge for five flights. However, staff were great and assisted with luggage.

Friends_and_family Family

2/10

Poor

16 Dec 2025

Kyle

Dirty room

Leisure Partner

4/10

Poor

14 Dec 2025

Gloria

The location is great. Right in the middle of London and within walking distance of a lot of fun touristy stuff. But the hotel itself id ugly and old. The microwave has RUST inside so you can’t even heat anything up. The walls are falling apart. The floors are creaking. It’s ugly and unhygienic. I’d stay there again only for the location but that’s nearly it.

Leisure Family

6/10

Pleasant

12 Dec 2025

Sarah

Convenient, comfortable

Business

10/10

Exceptional

23 Nov 2025

Derek John

comfortable central location

Partner

4/10

Poor

15 Nov 2025

Keith

Room was very hot and noisy as Air Con units outside window which went off around midnight. Carpet filthy and furniture falling apart. Location Good. Bed and bathroom average.

Friends_and_family Friends

6/10

Pleasant

11 Nov 2025

John

This hotel was perfect for my trip to London. I thought the hotel was nicer from the photos than it turned out to be. But the bed was comfortable & I slept great and I was mainly on there to sleep, shower & clean up.

However, I am glad I had my shower shoes bc the floor was really dirty. The toilet deserves special mention. The toilet is square but had a rounded seat that extends beyond the porcelain. This has the effect that when sitting on the toilet my junk has no where to rest except the porcelain. Not ideal. So following each toilet visit, a shower was also necessary from touching the toilet. Fortunately the shower was good. I took photos to add to the review but the app doesn't support uploading despite a section to do just that.

Manage your expectations and plan accordingly and this place will serve your goal.

I would stay here again for it's proximity to Paddington station & Hyde Park, both make it easy to navigate on foot or tube.

Self

8/10

Excellent

01 Nov 2025

Richard

Very convenient. Shower room is good.
I have stayed in worse hotels with higher star ratings.

Business

4/10

Poor

29 Oct 2025

Leeann

The room was dirty, I used the shower so turned on the fan, that was covered in dust, this all fell in the sink.
The chair was worn and falling apart.

Good location, disappointing stay for the cost

2/10

Poor

22 Oct 2025

harley

Staff cancelled my booking and I've still had to pay

2/10

Poor

18 Oct 2025

Marika

The hotel doesn’t look like anything from the pics, the carpet it’s old and stained. The hairdryer almost blew up in my hands and started smoking.. the furnitures were cracked all over and the bathroom didn’t have hair conditioner. The staff it’s kind and trying to accommodate the guests. If the owner took care of the hotels I am sure thf place would be much better. The location it’s super convenient. Thr hotels conditions not really.

Business_and_leisure Self

2/10

Poor

03 Oct 2025

Razvan

Older than my grandparents

8/10

Excellent

27 Sep 2025

Dave

Location is excellent - only a minute walk to Paddington station and lots of shops and restaurants nearby( try the Fountains Abbey pub upstairs). Room was clean and comfortable. Would stay there again.

Friends_and_family Friends

6/10

Pleasant

24 Sep 2025

Dave

the cleanliness was not good

Business

8/10

Excellent

20 Sep 2025

Judith

Very good for overnight stay

Clean and well presented small room with clean beddings and clean towels. Bathroom no lock.
The room is too hot even with the fan up on the wall.
Apart from that, very good location and reception staff very accommodating.
Thank you.

Friends_and_family Family

4/10

Poor

11 Sep 2025

Sailon

The staff was super friendly and helpful and the hotel is in a great location across from Paddington Station. Unfortunately, the pictures of the rooms are out of date and misleading. The beds are very small and uncomfortable (a \"twin\" is really the size of a cot). Many parts of the room were broken, worn, or dirty/dusty. I asked the front desk attendant for a cleaner room and they complied. If this place were updated and maintained better, I'd stay again. It has a lot of potential to be great. Otherwise I'll pass.

Leisure Friends

10/10

Exceptional

21 Jul 2025

Jeremy

Great location if using Paddington station , stayed here before getting Elizabeth line to Heathrow. Close to shops, restaurants. Room was quite small but adequate.

Self

6/10

Pleasant

17 Jul 2025

Alfredo

None

8/10

Excellent

15 Jul 2025

Colin

Excellent stay, extremely adequate for what we wanted. The shower was probably the best ive had in a hotel. Location good, easy access to get to other areas of town. No real complaints would stay again.

Partner

2/10

Poor

14 Jul 2025

Gary

Worst hotel

The worst hotel we have ever stayed in. Scaffolding up the front of the building, noisy and the rooms are very out dated and so small. We paid for two nights but left after one.

Partner

2/10

Poor

03 Jul 2025

Rebecca

Dirty, run down and lots of hidden charges.

Possibly the worst hotel I have ever stayed in. The room was dirty (hairs in the bed, stains on the walls and carpets), the curtains were hanging off, the windows were metal framed and painted shut, the TV did not work (although was subsequently fixed), the lift didnt work properly, it wasn't possible to sit on the toilet unless it was sideways as the sink was in the way. We were charged £20 for leaving 2 small backpacks in a basement store room (£10 per day). We were told at check in that we would be charged £10 ifbwe lost our key card. The whole of the outside of the hotel was covered in plastic sheeting but there didnt seem to be a reason for this.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Amy

Great value for money and location just opposite Paddington tube station. I stay regularly for work, staff are always so friendly and helpful.

Business_and_leisure Self

8/10

Excellent

11 Jun 2025

Jawauna

Great budge location. It had a lift and private bathrooms!

Business_and_leisure Self

2/10

Poor

30 May 2025

Sherri

The room was 97 and hotels.com charged me 220. It is a 1 star hotel at best

Self

8/10

Excellent

30 May 2025

Rainny

It was convenient, near many restaurants, shops, and public transportation. The room did sleep hot most nights as the fan wasn’t blowing much air.

Leisure Family

8/10

Excellent

25 May 2025

Shahed

Staff was nice & accomodating. The location was very good. The rooms were extremely small. No room to open the luggage. Very outdated. No A/C. Windows don't open propwely. We had to pay to store our luggage. 5 pou ds per. Ag.we'll never go back

Leisure Partner

6/10

Pleasant

24 May 2025

fabrice

Very well located, very convenient for the fast link with Heathrow.
Small room, but if you use it only for sleeping, it's fine.

Friends_and_family Family

10/10

Exceptional

22 May 2025

James

Excellent economy accommodation

The reception was extremely helpful and allowed very early entry to the room for a small fee and then allowed bag storage after we checked out for a small fee. It’s ideally located near main rail and bus connections and excellent food options nearby. Sure it’s budget accommodation but perfect for what we wanted. 24 hour reception staff are very helpful…

Partner

6/10

Pleasant

09 May 2025

Julie

Ascort

Good value for the money

Partner

6/10

Pleasant

09 May 2025

Juan-Marc

Convenient - very close to Paddington station

Business

10/10

Exceptional

03 May 2025

Alicja

I was pleasantly surprised by the hotel. It is convenient for a few underground lines, quiet and comfortable. With the low price I managed to find it's a real gem and I will surely be back.

Leisure Friends

10/10

Exceptional

27 Apr 2025

Martin

Could do with a lick of paint, but who cares when it’s this close to Paddington station, good value.

Leisure Friends

10/10

Exceptional

31 Mar 2025

Sally

Excellent value for money

Leisure Family

6/10

Pleasant

22 Mar 2025

Marcia-Sue

Very dated, very basic

This place is run down. Irregular stains, wear, peeling paint, molding shower area, falling apart furniture, etc. Bed is hard. You can hear the trains ( underground subway) all day and night up to 1230 am- ish. TV has about 5 channels: 3 crime and 1 craft and 1 very old movie channels which FREQUENTLY got scrambled and cut off. Only soap and shampoo provided, no tissue paper or lotion, etc. Only bath towels provided and no hand or wash towels. Reception desk people were very friendly and helpful. Housekeeping was sporadic and unreliable. I’m not sure if they only come to clean every other day or what. The best part was the tea kettle and free tea and coffee, however, once you consume them, I got no refills. The place was old and outdated but it was very convenient as it was literally across the street from Paddington station, about a minute walk.

Friends_and_family Friends

4/10

Poor

03 Mar 2025

Rick

there was nothing unique about the property
they need to upgrade the property
floors, TV, bed, hallway carpet

they need to take advantage of being in a great location

2/10

Poor

01 Jan 2025

mia

dirty, misleading photos, didn’t feel right in there was not a good atmosphere in this hotel

Leisure Partner

6/10

Pleasant

14 Dec 2024

Matthew McKerrow

The hotel is in a fantastic location: close to Paddington station, lots of bars and restaurants around the area. But, they need to update this hotel desperately. It’s outdated, filthy, wallpaper peeling off, TVs don’t work, just incredibly grubby. You’re paying for the location and not a nice nights sleep.

Business Self

4/10

Poor

13 Dec 2024

Adrian

Should be renovated

The service was ok, but the hotel need to be renovated. Everything is old and need to be replaced. The hotel itself is very strange in regards of the ways to the rooms.

Self

2/10

Poor

09 Dec 2024

Kamilla

Worst hotel I’ve ever slept at

Worst hotel I’ve ever slept in. The rooms are not properly cleaned, the bed is a metalframe with the hardest mattress and the thinnest pillow ever known to man. There are absolutely no sound isolation between the walls, could hear the other residents pee. The staff is super unwelcomming. Don’t go live here if you appriciate your life!:):):

Friends_and_family Friends

2/10

Poor

04 Dec 2024

todd

The room was walk-in closet sized and the 2 beds were so small that I almost fell out when turning over. The bed was old school and squeaky. There was no room to put your luggage and the isle between the beds was not wide enough to fit your luggage to place under the bed. The TV looked like an old 27 inch computer monitor and we never turned it on. The water stopped running 3 times while in the shower... the staff was friendly enough and the room was cleaned every day but wouldn’t stay here again

6/10

Pleasant

24 Nov 2024

Edenia

This hotel is clean. It is within walking distance to Paddington station and nearby stores & dining options. The building is in bad condition. Floors slant, corridor carpet is dirty, cannot fit more than 1 person in \"lobby\" to check in. No restaurant or place to meet, thin only body and floor towel, no hand towels unless asked for. 3 couples were all given twin beds. Hit arm on dresser every time I turned to get up out of bed, it was that small. Two singles given double beds but bed sagged. Price is high for area and does not include breakfast as others in area. Disappointed.

Leisure Family

4/10

Poor

15 Nov 2024

alasdair

Business trip

Pretty run down hotel which doesn’t look like it has been maintained. Single pane windows means you wake up early as soon as the traffic starts. Bars made daily and fresh towels offered by room looks like it’s not cleaned. Definitely not worth what you pay for.

Business

4/10

Poor

01 Nov 2024

Verified traveler

Have to say, there are better choices in nearby places with better pricing.

Self

6/10

Pleasant

24 Oct 2024

lorraine

Disappointed

Very run down. Decor in poor state. Bathroom and bedding clean but floor had a lot of bits on. Toilet kept blocking and sink very slow to empty.
Location good for tube.

Partner

6/10

Pleasant

06 Oct 2024

Cecilia

Ascot Hyde Park hotel 4 nätter

Enkelt rum och vissa lampor fungerade inte. Sängen bra, men det var slitet. Saknade något att sitta på. Bra läge dock och ok städning..

Partner

4/10

Poor

29 Sep 2024

YASUNORI

Requesting improved Wi-Fi environment

I can tolerate the complaints that are common in cheap London hotels, such as the hotel being old and small. However, the poor Wi-Fi environment at this hotel was unbearable. I couldn't connect to the Internet. Even if I did connect, it would cut out immediately. I couldn't work like this. I'll never use it again on a business trip.

Business

2/10

Poor

26 Sep 2024

Tracey

Don’t go here!

Don’t book it!

Let’s start this review with the one positive, the location is fantastic no complaints there. However, just don’t book this hotel for your own safety and comfort. Firstly, the bedroom doors don’t lock, the hotel is super outdated and dirty. Bedding is not clean, full of hair, brown marks and other unknown substances. The rooms are super outdated and dirty. The shower head and controls fell off and the bathroom is full of black mould.

Upon our stay London experience light rainfall, and our room was completely flooded, as the roof was leaking all over our bed.

Once we were moved to a new room we were left shocked at the condition of the room, to find bags of rubbish left in the room, more hair and hat looked like blood on the bedsheets.

The staff are anything but polite and friendly, rather the people who work there would rather sit and watch inappropriate social media content that give you a warm welcome. Or help with any of our problems.

This hotel is in a fabulous location and is well priced, but after what we went through I would say the price is far too high.

If you want a clean and safe hotel with bedbug free beds, don’t come here! Rather look for another place.

Partner

6/10

Pleasant

24 Sep 2024

Verified traveler

Average one night hotel. You get what you paid for. But very close to train station and restraunts around.

10/10

Exceptional

24 Sep 2024

Amy

Stayed here a few times for work. Always helpful staff and very convenient location.

Business Self

6/10

Pleasant

22 Sep 2024

Simon

Was okay but a bit grubby

Friends_and_family Family

8/10

Excellent

20 Sep 2024

Sandra

Good location big clean rooms with ensuite's

Business Self

4/10

Poor

16 Sep 2024

Mike

The room was a furnace. Read the fine print - no A/C. Carpets were severely soiled and worn. Areas of the walls were cracked and haphazardly caulked. Entire building had a terrible mildew smell. Linen storage all over the common areas.

Leisure Family

10/10

Exceptional

29 Aug 2024

David

Clean tidy and well presented

Leisure Partner

10/10

Exceptional

10 Aug 2024

Jamie

Clean, convenient, very basic.

Clean, convenient, very basic.

Friends_and_family Friends

6/10

Pleasant

09 Aug 2024

Abdifitah

The life wasnt working and i tried to call the the receptionist no one would answer the phone (called about 10 times)

6/10

Pleasant

09 Aug 2024

Diana

Okay

Okay

Friends_and_family Family

6/10

Pleasant

02 Aug 2024

takeshi

I feel that the lift needs to fix.

2/10

Poor

21 Jul 2024

Verified traveler

The elevator was out of service and we had to navigate through 5 floors with luggage up and down convoluted stairways. The absolute worst part was the fact that the temperature in the entire building was borderline heat exhaustion levels, regardless of the floor.

Friends_and_family Family

6/10

Pleasant

20 Jul 2024

MICHEL

Not recommended

Elevator was broken and we have 4th floor room. Really bad service

Friends_and_family Family

8/10

Excellent

15 Jul 2024

Andrew

The property is tired, the young lady on reception was very helpful.

Business

8/10

Excellent

15 Jul 2024

Andrew

The place is tired, but the young lady on reception was very helpful

Business

8/10

Excellent

15 Jul 2024

Angela

Give it a go!

More than suitable for a one night stay when you go to Hyde Park and to be honest it’s so close to underground you can get around London easy. Sound of underground and traffic really not a problem

Friends_and_family Friends

4/10

Poor

07 Jul 2024

Todd

Really basic not accessible for some.

5th floor room, lift/elevator broken - not in service not accessible for anyone unable to climb narrow stairs. No A/C,wall fan broken, lights broken on bed. Staff was nice, super small rooms but comfy beds, bathroom decent. Would probably not stay again.

Friends_and_family Family

2/10

Poor

07 Jul 2024

Kerry

No lifts 12 flights of stairs

Lift doesn’t work hasnot worked for a month not even informed before the stay to give option to cancel and put on 5th floor 12 flights of stairs with bad knees . Tap in room spinning around absolute not fit for pupose
Bags of rubbish and laundry everywhere in corridors

Friends_and_family Friends

8/10

Excellent

06 Jul 2024

Kari

The only issue I had was the bed was rock hard. Otherwise it was perfect for the cost.

6/10

Pleasant

03 Jul 2024

AR

The room was clean and had everything I needed, It was small though.building was too old. I was in an extension building and needed to go to reception everytime I wanted to go in, not a big problem anyway.
The underground is just below the bulding and you can hear the train moving, but it was not a big problem for me.

Business Self

2/10

Poor

30 Jun 2024

Jo Ann

This hotel was not as described. The lift was not working, but I wasn't given the chance to cancel and receive a refund
The room was tiny and not air conditioned.

Self

6/10

Pleasant

30 Jun 2024

christine

Poky little room,disgusting carpet up my stairwell,room was away from main hotel so had to get someone to unlock the road door whenever I wanted to get back to room.Very noisy as faced the road.However,room was clean,had a jug so could make tea/coffee

Self

2/10

Poor

18 Jun 2024

Verified traveler

uh oh

broken lift, had to carry heavy bags up a lot of stairs. fan in the room broken, sink broken, toilet barely worked, missing amenities in the room, room extremely hot, bed uncomfortable. don't be tempted by the low price! haha

6/10

Pleasant

12 Jun 2024

Geoff

elevator not working

Business Self

2/10

Poor

10 Jun 2024

James

Awful customer service. Bed bugs.

Business_and_leisure Self

6/10

Pleasant

08 Jun 2024

Dylan

The elevator wasn't working when we checked out and the building itself is a bit old and rundown. The room wasn't terrible. Small and cheaper than most other accommodations I could fine. Super close to Paddington station, easy to get around. I saw bad reviews about bed bugs but inspected my beds thoroughly and dodnt see anything. Some stains in the fabric which doesnt bother me to be honest. The receptionist was kind and helpful.

Leisure Friends