Voyage London

United Kingdom , London
LONDON, Norfolk Square, 13-17
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50 reviews shown

10/10

Exceptional

15 Mar 2026

Alison

This was the first time we had stayed here. The room was very clean and it was a quiet area. We would stay there again

Partner

8/10

Excellent

11 Mar 2026

Alissa

A great area, only 3 minutes from Paddington Train Station, and very accessible to other neighborhoods

Friends

8/10

Excellent

07 Mar 2026

Bavneeta

Clean room, friendly staff, but room was a little small and you could hear the front door banging a lot from my room

Self

4/10

Poor

20 Feb 2026

Edward

Terrible smell coming from bathroom room 109! Smelled like half poo, half dead animal? So bad I could not keep bathroom door open. I think coming from sink drain. Asked property to fix and they closed the sink stopper. That helped a bit.

10/10

Exceptional

13 Feb 2026

Edwin

Great location, great service, clean room! Good price.

10/10

Exceptional

30 Jan 2026

Nicola

The room was clean and inviting and very cosy. Nice shower with a rainfall head. It was nice to have hot chocolate and biscuits also. Quiet and felt very safe.

Self

8/10

Excellent

06 Nov 2025

Justin

Great staff, compact but clean room, close to Paddington essentials.

Business_and_leisure Partner

2/10

Poor

26 Oct 2025

Yinan

Room is too tiny. I don't know why a double bed is placed in such a tiny room. There is almost no place to stand. A lesson learned: only book hotels with clear Room Size specified.
No elevator from 2nd floor to the 4th floor. It is super tiring to clim up 2 floors after a day's exploration.
Everyday, I had to take the tube to get to the city center. I don't recommend Paddinton for 1st time travellers to London. Covent Garden and Southbank would be way nicer.
I was blinded by the Marriott brand. This hotel totally ruined my trip to London. I could stayed in much nicer hotels in premium locations for the price I paid.

Leisure

2/10

Poor

26 Aug 2025

George

Pictures are very deceptive

My first room was on the second floor, but the micro-sized elevator only stopped between floors. That meant dragging luggage up narrow stairs. The room itself was so tiny I couldn’t even stretch my legs properly. On the plus side, the TV worked and there was a nice park view — but the noise and lack of space made it impossible to sleep.

The second room was on the ground floor. It was still tiny, but at least the bed was bigger. Unfortunately, the TV was broken, the windows couldn’t be shut, and the noise from people partying in the park past 10 PM was extremely loud. The carpet in both rooms showed lots of stains, and there was no space to open a carry-on or luggage except on the bed.

Neither room had size information listed, and in no way does this qualify as a 3.5-star hotel as advertised. At best, this is a 1 to 2-star property.

The only positive: the staff were nice.

Either room had no room size information listed

And in no way this is a 3.5 stars hotel as listed

More like a 1-star, 1.5 stars, or 2 stars top!

The staff were nice

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Cathy

Clean but I’d not return

No prior warning biometrics are necessary. Walk up narrow uneven staircases as elevator only goes to 2 floor. Reception was friendly but utterly unhelpful. I 2as told “just go on up to your room” with no direction on how to get there. I had to ask. No offerto take my luggage up. Internet did not work well. Had to enter the code to my room several tiimes beffore it opened. Virtually no luggage storage if you arrive early or want to leave a bit later. Room was clean and cool and quiet but Iwould not stay again. It’s not considerately thought out and run operation. I was surprised it’s a Marriott property.

Self

2/10

Poor

02 May 2025

David

Don't stay here

No elevator. Tough climb on narrow stairs to fourth floor
No help with luggage
Pin pad numbers worn out so could not read them
Pin pad to room didn't work
No riom servicing at all.
Dump garbage in the hall
Go four floors on narrow stairs for towels
Never ever stay at a Sonder hotel again

Business

4/10

Poor

23 Apr 2025

Glen

Very disappointed with room, not like the pictures. Bed against walls on three sides making it challenging to share, needing to climb over your bed mate to go to the bathroom.
Lift to second floor only with very narrow steep stairs for remaining levels.
Have to pay £25 to get the room serviced. We stayed for a week and it was embarrassing to have to ask the reception for toilet paper, on a number of days.
Great location, half the staff were friendly but would not recommend this place.

Leisure Partner

8/10

Excellent

05 Feb 2025

Harriet

Friendly & Helpful Reception

Very convenient location for Paddington, friendly and helpful front desk with lockers to leave luggage. The lift only goes to the 2nd floor and stairs to top are steep, narrow and awkward for carrying bags - may not suit if not very mobile. Room was compact but clean, bed comfortable, large shower room but pressure poor. Good value for London and would stay again.

Friends_and_family Family

6/10

Pleasant

10 Dec 2024

RACHAEL

The rooms are pretty small if you have 2 pax. With our luggages we could barely walk around. But location was great and the room was clean.

Leisure Partner

10/10

Exceptional

02 Dec 2024

Anna

Perfect location

Loved our stay at Sonder, staff were all very helpful special mention to the lovely Niko who assisted us with our luggage. Perfect location, easy access to public transport with Paddington station a few minutes walk away and buses close by. Room nice and clean newly renovated. Would definitely stay again thank you

Friends_and_family Family

8/10

Excellent

27 Nov 2024

beatriz

The hotel is minutes away from the train station. Making it convenient . Rooms are small but typical in Europe.
Bed was cozy and staff was great!

8/10

Excellent

04 Oct 2024

Andrew

Excellent location only a couple mins, easy flat walk to Paddington station. We had a king bed located on the ground floor which concerned us at first but the street was mostly quiet so sleep was generally fine (could be noisy when people were arriving/leaving as you’re right beside the main desk so avoid if this is irritating). Bed was very comfortable, coffee machine supplied was much appreciated! Room was very clean, though a couple of minor maintenance issues could be tended to easily (mirror light not working, drape unhooked on one side allowing light in, spout of tap diffuser needed replacing as water sprays everywhere). Staff were lovely and friendly and initially we were happy to rate 5 stars until the last night when we were woken at 3am by the young guy at the desk on the phone. He continued for an hour on speaker phone until we had enough and my husband went out to ask him to keep it down. He did, slightly, but continued on and then started playing games/watching YouTube (?). Really rude and affected our day as we flew to another country exhausted. Aside from this staff member rate would recommend Sonder

Leisure Partner

4/10

Poor

03 Oct 2024

Olivia

Not a hotel, false advertisement. The room is so small you can’t even comfortably have luggage in the room. Shower and hair dryer broken. Wouldn’t come back or recommend. Luckily we only stayed 1 night, but this is not an actual hotel so this should be advertised. There was no real check in/check out.

Leisure

8/10

Excellent

30 Sep 2024

Great location. Tidy hotel and nice staff. I would definitely stay again!

Business Self

10/10

Exceptional

29 Sep 2024

Richard

Small but very comfortable room. Staff very nice. Would book again.

Leisure Partner

8/10

Excellent

24 Sep 2024

Ryan

The location is convenient for sightseeing, with Paddington station a block away and plenty of restaurants and coffee shops around. The hotel itself is decently renovated but in an old cramped building. Slow elevator, narrow corridors, and no amenities or common spaces beyond reception. The room was very small but well kept. It was a little awkward to share a room because the bathroom is just behind a glass divider instead of a separate room, offering little privacy. The app never worked for unlocking the front door so I had to use the key code every time, and neither the app or code worked for the room door but I was promptly given a physical key by the staff.

Overall, you get what you pay for - this is a good option if you need a clean and reasonable place in central London, and don’t plan on spending much time in the room.

Leisure Partner

2/10

Poor

19 Sep 2024

Ankur

no space in the room
dirty
no aircon

Leisure Partner

2/10

Poor

18 Sep 2024

Jason

Avoid at all costs, pictures are completely misleading, upon arrival to my shoebox of a room I had to clear out the fridge as someone’s food was still in it, there was paint falling off the walls, the bathroom sink was stained, there was yellowing on the walls, the air con puffing out dust when turned on as it clearly hadnt been cleaned in a long time, the radiator thermostat fell off so when the heating was put on in the building full blast I couldn’t turn the radiator off, having your room convert to a sauna was an experience. I burned myself trying to fix it because there was no one on site maintenance wise to do so, then to top it off there was no hot water on the last night. Several guests complained about their rooms but couldn’t be relocated, our friend staying in a separate room left to stay in another hotel. The front desk staff were nice but that being the only positive from a £750 stay feels like I have been robbed, when notified off the above they have taken it as “additional learning”

Business Partner

8/10

Excellent

12 Sep 2024

Jack

Overall, not a bad stay. Room had a peculiar smell though and the fridge didn’t work.

Business_and_leisure Self

8/10

Excellent

18 Aug 2024

Gabriel

Lovely place. For two adults the room was a tight fit. The bathroom was built into the room which takes up a bit of space. The bed was also rock hard and with pillows that were super flat.

THAT SAID the staff were lovely when we saw them and the location is great. I would qualify this as a “do it yourself” type hotel. If you are looking for room service, etc, you probably want to look to a larger hotel. But location and for the price it was great. (But seriously, prepare your back for that mattress.)

Leisure Partner

8/10

Excellent

16 Aug 2024

ghassan

Nice, clean and friendly staff but, very small room

Leisure Partner

10/10

Exceptional

09 Aug 2024

Huaqing

Modern style check in and just use pass code. Bed is comfortable

Business Self

10/10

Exceptional

04 Jul 2024

Rebecca

Good value(for London).Clean,modern. Good location

Check in and access is simple with the access codes. There is a front desk with helpful staff.
My room was on the 4th floor. clean and modern. Very small room, some might say ‘cosy’. However it was very well equipped with fridge, coffee machine, hairdryer. Lots of outlets and usb charging points. The shower had great pressure. The shampoo/conditioner supplied was good quality and smelt great.

The hotel is very close to Paddington station with multiple restaurants, cafes, bars within one block.

I would stay at the Sonder again.

Business Self

2/10

Poor

07 Jun 2024

Verified traveler

Poor room

Basement room for a Gold Member. Amazing

Friends_and_family Family

2/10

Poor

02 Jun 2024

Kristen

Avoid this hotel. The heat was broken in our room, so they moved us to a room where the heat worked but the shower didn’t drain and was unusable. It took four days to fix (4/5ths of our stay without a functioning shower!) The hotel would not give us a refund or reduction in the rate. Total crap. Never going back.

10/10

Exceptional

02 Jun 2024

Claire

Good stay

10/10

Exceptional

01 May 2024

Paul

London 2024

Perfectly situated adjacent to Paddington and nearby Hyde Park. Redefines efficiency in the tiniest room, but you didn’t come to London to stay in the room did you? Elevator doesn’t go all the way up, might not be best accommodations for senior travelers.

Self

6/10

Pleasant

04 Feb 2024

Lucy

Much room for improvement with maintenance

On the plus side:
- excellent location for Paddington
- Newly renovated
- well priced
- Nespresso machine in the room
- staff were lovely
- spotlessly clean

On the downside:
- bathroom door had either broken hinges or was catching on something as it made a noise like mound nails down a call board when opened or closed. Not ideal when the other person goes to the bathroom in the middle of the night
- room was very warm and the window barely opened. When it was then opened it was a game of luck and physics to get it to balance just so so that it stayed open
- due to the issues with the window, we turned the air conditioning on - which then proceeded to beep incessantly. When mentioning this is at checkout we were told that it was broken in all rooms and we should have been told not to use it.

Such a shame that for somewhere that’s been so recently renovated there are so many small but very irritating issues.

Friends_and_family Friends

8/10

Excellent

19 Nov 2023

Katherine

Room to small for our needs but a lot of ppluses.

This hotel is a fine hotel but I did not get the sense of how small the room was. A couple with two suitcases was too cramped. No chair to sit on at all.

That said - if you are traveling with less baggage or you get a bigger room than the double, this is clean, quiet and helpful staff. The bed was good as well. Convenient to Paddington.

Partner

8/10

Excellent

26 Oct 2023

Jacquelin

property was conveniently located at Paddington station which made travel super easy. No room service was included in the price, but you could get clean towels, & supplies as needed at no extra cost. They told me I could get clean sheets too if I wanted, but I'd need to put them on. Bed was very firm and pillows flat - would have been more enjoyable with a bed topper and fluffier pillows.

Leisure Family

6/10

Pleasant

25 Oct 2023

Eric

I enjoyed my stay here. The only issue was the room was very hot the heating air conditioning unit was not functioning. Also the refrigerator was not working. The hotel did make an attempt to fix the refrigerator but it still failed to work. Room was extremely small but I had expect this when I booked the room. Staff was very friendly and helpful.

Leisure Self

10/10

Exceptional

29 Sep 2023

Julio Enrique

A great place to stay. The staff was super friendly and very helpful. The location is central and very easy to go everywhere in London. The property is very well kept. Newly renovated rooms with plenty of storage and modern facilities

Leisure Partner

10/10

Exceptional

10 Sep 2023

Miles

Cannot say enough good. The whole stay at Sonder was so pleasant. Everything was nice and neat and the staff was very very welcoming and friendly and helpful. This location is right by the Paddington station, so accessing the tube and city center couldn’t be easier. Also great bars and cafes right around the corner. Proximity to Hyde Park is a huge bonus too. Can’t recommend enough!

Leisure Partner

4/10

Poor

08 Sep 2023

Ryan

Property is great if you're the size of an ant.

Leisure Self

6/10

Pleasant

07 Sep 2023

Rhys

Nice finish but poorly executed.

I was put in L03- lower ground. One window looked out to a narrow shaft with air con unit directly outside the window...so basically a fancy cave in the basement.
- This meant nearly no natural daylight.
- What's worse is there was no light switch inside the door. You had to enter in essentially pitch black, walk 10 feet in the room, fumble around a corner then shuffle down beside the bed and turn the light on the bedside light switch. That is a poor oversight.
- The (seemingly new) coffee machine refused to work.
- The kettle power lead was too short to actually reach the wall socket next to the table. You have to take the whole drawer unit/kettle combo and put it on the floor. Again, an oversight. It also meant the power socket has worked loose likely from other people trying to stretch it to get it to reach.
- The door lock lost my code after 2 nights and wouldn't unlock either via code.or the app key. I had to report this to reception and then chase them a second time to get it fixed.

Wouldn't stay again.

Business

8/10

Excellent

06 Sep 2023

Kevin

Cozy and Clean, But Very Small

The room was perhaps the smallest I have ever stayed and in. But clean and modern, with air conditioning and many channels on the TV. In a good location only a few blocks from Paddington Station. On a quiet street also.

Self

6/10

Pleasant

03 Sep 2023

Tallulah

Property was clean and simple, and our room was nice, had a kettle and coffee machine. However the shower wasn’t working properly, and the pillows were so uncomfortable I struggled to sleep.

The front desk staff were nice enough, however a maintenance worker tried to come in the room before our checkout and was very rude when we asked him to wait 15 minutes for us to leave. Overall it’s definitely a nice enough place to stay, but is very simple and bare-bones.

Partner

10/10

Exceptional

28 Aug 2023

Chris

The Sonder near Paddington is first rate. Clean. Comfortable. Homely. Amazingly comfortable bed

Leisure Self

8/10

Excellent

26 Aug 2023

Mohamed

Good stay
Friendly staff

Self

10/10

Exceptional

12 Aug 2023

Kenny

Great location for bars, restaurants and shops 50 metres from Paddington train station where you can get to any destination lovely staff and hotel was clean, modern just great overall

8/10

Excellent

07 Aug 2023

Nigel

Great location, clean & modern but very small room

Rooms are very small, I booked a double and the bed was undersized, it’s more of a cubicle than a room, cannot fault the cleanliness etc but the pictures don’t reflect the reality.
In terms of location though it’s perfect, 2 minute walk from Paddington station & lots of places to eat & drink right outside, this is good as the hotel has no bar or restaurant

Business

10/10

Exceptional

06 Aug 2023

A frequent Sonder user, first time using in London. While unsurprisingly smallish, as with most Soner properties, well designed and appointed. Warning to older folks, lift only goes to the 2nd floor! Book a room accordingly. The Sonder concept is smart, this location was more than up to the standard.

Leisure Self

10/10

Exceptional

06 Aug 2023

John

Great location

10/10

Exceptional

01 Aug 2023

Dave

Lovely place to stay. Really handy for bus service right into london..would love to come back x

Leisure Family

10/10

Exceptional

30 Jul 2023

Ramo

Recommending it

Nice place, good location, very clean and equipped, I was impressed with the fact that they offer shampoo and conditioner as opposed to all in one. I would choose it again.