Name: Kingsway Park
Address: Sussex Gardens, 139, London, W2 2RX, GB

8/10

Excellent

20 Jul 2026

Nigel

Two night stay 17/18 July. Rooms hot but livable - but very warm in London! Fan needed lint filter on intake cleaning.....room service should do this with a hoover. Took me five minutes and improved air flow and reduced noise from fan. Our room, no20 in basement at back of building. Very quiet and probably cooler than rooms upstairs. Breakfast good, would have been nice to have yogurts and fresh fruit salad and some pastries. English breakfast good but sausages were not the best. More of a catering sausage than a butchers sausage. Perhaps being fussy!
Breakfast room is smallish so getting there early is a good idea. Cook very proficient at getting orders cooked and to the table quickly. Good cereal selection. Tea and coffee from flasks...coffee ok. Happy to look after bags before and after stay.. Reception very helpful, complementary two bottles of cold beer and cold water...very welcome after a day in the city. I would be happy to rebook and stay again.

Partner

8/10

Excellent

16 Jul 2026

Julian

The room was very small, so much so you had to move the table and chair Tom use the sink. It was hot too, but as it was a heat wave that is expected and a fan was in the room although that took up more room too! The shower was so hot and I couldn't make it cooler which is an unusual complaint I know! But breakfast was good and the complimentary cold drink was a welcome addition on check in. The location near to Paddington Station was good. Saff were friendly.

Self

2/10

Poor

09 Jul 2026

Claudia

Avoid at all cost! Horrid air vents filled with loads of dust buildup. Dirty filthy rooms, showers, and bedding. The shower curtain was stained and torn, they didn’t even bother to replace it. No counter space in the bathroom, so forget about being able to properly put your toiletries up. The bathroom was so disgustingly filthy we opted to using public restrooms (yes, it was THAT bad). The bedding and towels had a weird smell and texture to it, as if not properly washed. The stench was so horrid that my children refused to use them, meaning we slept without pillows and blankets. The towels they provided weren’t even full body towels either. Horrible service, the front desk was no help at all to us and borderline rude. The place is very hot, which is expected but the rooms and halls somehow were consistently hotter and more humid than it was outside. Us along with many other guests dealt with not being able to sleep at night because of how unbearably hot the temperature gets in the rooms. Because of this, most guests had to keep their room window open (which made little difference) and the windows of all the rooms faced each other. There were multiple times we would awkwardly see other guests through the window and once we even saw a man nude in his room. This set up is unacceptable as it takes away all guest privacy, keep in mind I had my CHILDREN with me. We also noticed 2 days in that there was a camera facing directly into our room window. DO NOT STAY HERE!!

Family_with_children

10/10

Exceptional

01 Jul 2026

Michael and Christine

The staff, particularly the receptionist, were very helpful indeed during the visit and also responded immediately when I phoned later in the day after my departure to say I had left my wallet in my room. They searched my room, found the wallet and returned it to me by mail. Full marks!

Family

8/10

Excellent

01 Jul 2026

Lisa

Good location. Room was at the very top of the house so there were lots of stairs to climb as there was no lift. All the hotels in this area have no lifts, so standard for area. Bed was too firm for my liking but was clean. Breakfast was standard. Staff were very friendly and helpful.

Self

8/10

Excellent

03 Jun 2026

Peta

Staff and room were great. Breakfast was great. TV reception was poor.

2/10

Poor

13 May 2026

Lewis

Very tiny bathroom

Friends_and_family Family

10/10

Exceptional

13 May 2026

Catherine

Front desk folks on both shifts are very helpful. The ladies in the kitchen are very accommodating. The Paddington train station is very close. Dozens of restaurants are within walking distance and it's very easy to get to all of the sites.
There is no elevator ( lift) if you can't climb then request a first floor room. The bathroom was tiny and not conducive for someone with a large habitus.

Self

10/10

Exceptional

12 May 2026

J

Excellent service, nice sauna in lower floor.
Location very convenient.
Parking was available for me outside

Self

8/10

Excellent

06 May 2026

Brent

Clean room, small bathroom. We were only there for one night after a 9 hour flight. Was able to get a good sleep.

Partner

8/10

Excellent

01 May 2026

john

This hotel is very conveniently located a few minutes walk from Paddington station with great connections to Heathrow. There are pubs, restaurants, and groceries nearby. The full English breakfast was excellent. There was also cereals, bread and cheese for a lighter choice. We had room 16 downstairs. It was small but functional. The bathroom was compact but sufficient. The shower had lots of hot water. There is no lift and the breakfast room is downstairs. The hotel is old with no sign of air conditioning, fairly typical for London.

10/10

Exceptional

27 Apr 2026

Kelly

Great welcome, welcome drinks given and very friendly.
Breakfast was hot full English which was nice.
Amazing location near Hyde Park and London Paddington.

10/10

Exceptional

23 Apr 2026

Nerida

Amazing place to stay, all the staff were so friendly and very helpful. Breakfadt was excellent, beds were comfortable and super clean bathroom. Plenty of restaurants and supermarkets right nearby, Hyde Park just around the corner and Paddington a 2 minute walk, so convenient for everything. We would highly recommended staying here.

Family

10/10

Exceptional

15 Apr 2026

Helen

Fab location, good room and breakfast. Welcoming staff. Fastfood, bars and restaurants and underground just a couple of minutes away. Easy walk through Hyde Park for museums. Would recommend.

Family_with_children

6/10

Pleasant

12 Apr 2026

Mandy

The hotel was lovely. The noise from the room room next door though hindered sleep, I was there to begin work at 0530 and was unable to sleep through the weird pump noises behind my head board, the hairdryer and shower going after 1am. I used ear plugs but was still woken.
Great place to stay if you don't have to be up!

Self

10/10

Exceptional

05 Apr 2026

A

Exceptionally service, all staff very friendly. Breakfast was full English and tasty.
Great location!

10/10

Exceptional

03 Apr 2026

Haniel

It was a good stay. Relatively good for a short stay

8/10

Excellent

02 Apr 2026

Miss Y R

Friendly reception staff
Was a bit confused on the rooms being in a separate building to the reception but the room was adequate and had the amenities needed for a night stay.
The WiFi didn't work well and no signal on the TV but I think that was due to having a basement room. Breakfast was a bit confusing as didn't have other veggie options apart from beans hash browns and a tomato. I would stay again I would just probably request a different room.

Self

6/10

Pleasant

30 Mar 2026

Thomas

Very small room for 4 people, particularly the toilet. We are not large people but navigating the toilet was a big challenge. Desk and breakfast staff were friendly. Convenient location to train station and restaurants.

8/10

Excellent

15 Mar 2026

Patrick

Great value hotel in London. Extremely friendly and helpful staff. Daily breakfasts were great. 2 blocks from Paddington Station which lets you take the Heathrow Express both ways (£26 for a roundtrip vs approx £200 now for a taxi). Great food choices nearby including Nandos and Wahaka) - and great tube and bus options.

Self

10/10

Exceptional

19 Feb 2026

Valda

Staff were helpful, courteous and very accommodating.
Rooms were absolutely fine given the cost of the stay.
Would happily stay again

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Anil

Warm welcome staff very helpful and assisted with my bags was given a full English breakfast which is included and that was nice
Location great next to Paddington and Hyde Park. Thanks to Kevin and Hillary staff

Leisure Friends

2/10

Poor

04 Jan 2026

Simon

We were placed in a hotel a few doors down which wasn't the kings and the breakfast we went back upto the kings which was very cramped. The chef was really good as she was really trying to keep everyone happy. The room could of done with a clean and was very small.

Friends_and_family Family

4/10

Poor

15 Dec 2025

Hussain

The room was very small

Leisure Self

8/10

Excellent

17 Nov 2025

Amy-May

Nice area, lovely staff members and was given a free can of drink on my arrival which was a lovely touch. Room was comfortable with tea and coffee and a mini fridge as well as a hair dryer. I have taken off a star for the amount of stairs I had to climb (6 flights), and for the very weak water pressure in the shower. But was a decent stay and I would stay again :)!

Business

8/10

Excellent

14 Nov 2025

Mark

To find a place like this in Central London was brilliant. The staff were friendly and informative. Just right for a basic overnight stay and the breakfast was welcomed 🙏

Leisure Partner

8/10

Excellent

31 Oct 2025

Kelvin

Kevin the receptionist was excellent as always.

Self

8/10

Excellent

27 Oct 2025

Michael

All very nice but uncomfortable bed

8/10

Excellent

27 Oct 2025

Aaron

Parking is on a first come first serve basis but the staff are very accommodating.
I arrived early but was given a room that was ready. Unfortunately i did have to wait 20 mins for someone to come to reception.
Room was grate clean just what was needed for a 1/2 night stay.
The bathroom is very small with a shower that can just about fit a skinny person in, but the shower was powerful and plenty of hot water.

There was a team of people in doing maintenance so there was some noise but not alot. Unfortunately my door did feel like a revolving door.
Take pictures of work, check work that was completed, give me bodywash and shampoo, put a new fridge in the room and fix the bathroom door as it didnt lock.

Another thing is even if you lock your room the cleaner can still open it(leave the do not disturb sign out).
Parking costs £15 but they ask for £35 for a deposit (you get £20 back) which i wasnt told during booking.

Apart from the small issues i had i would definitely come back if im ever in the area again.

Self

6/10

Pleasant

20 Oct 2025

Shah Meeran

room was very small and the bathroom was small too.
three floors without lift

Leisure Family

10/10

Exceptional

03 Oct 2025

Steve

Great location. The staff is friendly and accommodating. I would definitely stay here again.

Business

8/10

Excellent

17 Sep 2025

Michael

Small older property. Everything clean and working. Great breakfast with friendly staff.

Bathroom was small but we knew that.

Great location to Paddington station and local shops bars and pubs

Can drop off luggage early before check in

Leisure Partner

8/10

Excellent

08 Sep 2025

Verified traveler

Friendly staff, good location and good price

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

alan

Really nice friendly hotel, complimentary drink on arrival.
Small hotel, no lift, so out of breath climbing 4 flights of stairs!

Self

10/10

Exceptional

24 Aug 2025

Marilyn

Very pleasant stay very happy staff so close to Paddington station

8/10

Excellent

18 Aug 2025

William

Great location to transport and Hyde park. Breakfast included was great.

6/10

Pleasant

26 Jul 2025

Maggie

If you’re looking for a cheap place to stay, this is it. Use as a place to sleep and shower only. Rooms are small and very hot. Portable AC units available but dont work all that well to cool it down. No elevator so you have to carry all your luggage up flights of stairs. Bathrooms are small and need some renovating. No shelves to put toiletries. Staff was very polite ans friendly. They did their best to make us comfortable - gave us an extra AC unit, fresh towels when requested, provided help with directions and transportation questions. Basic english breakfast was included. Close to a Big Bus hop-on, hop-off sightseeing bus. Hyde park is close enough to walk to as well. Also close to Paddington train station.

Leisure Family

10/10

Exceptional

18 Jul 2025

Karen

Very typical Paddington hotel. Old but clean and has everything you need for a few nights stay. Even an iron and board on our landing. Breakfast was great and the lovely lady greeted us every morning with a smile .

Leisure Partner

10/10

Exceptional

13 Jul 2025

Darren

Started for 2 nights, everything we needed, nice breakfast and nice staff, good location.

Partner

6/10

Pleasant

06 Jul 2025

Edie

Good location but needs air con

Great location and friendly staff. Good value for money. The only problem was our room was so hot and stuffy despite it only being about 20 degrees outside during the day and cooler at night. It was in the basement and had a window but it was still really hot inside. A fan had been provided which helped but it really needs air conditioning. If it was that hot on a mild day then I think it would be unbearable on a very warm day.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2025

Donna

It was clean, comfortable and full of authentic charm!
The staff, particularly Kevin at the front Desk and Hanah in the breakfast room. Kevin really is so welcoming , knowledgeable, friendly to all of us. But kindly went out of his was to help me exchange old paper bills. And Hanah, you would never see her without a smile, she treated us like family. We truly felt welcome and at home here.

Leisure Family

8/10

Excellent

26 Jun 2025

stephanie

The front desk staff and the breakfast waitress Mira were so friendly and helpful. The location was perfect for sightseeing. Would definitely stay here again.

Leisure Self

10/10

Exceptional

16 Jun 2025

Kym

Very good location, clean and all good. Reception staff were great!!

Business_and_leisure

8/10

Excellent

31 May 2025

Monica

Check in was a breeze with helpful staff that helped take our bags downstairs and gave us a welcome drink. Great Location, close to Hyde/Regents park and Paddington station. Small bathroom, shower & towels.

Leisure Partner

8/10

Excellent

29 May 2025

Christopher

A typical, small London hotel with rather cramped rooms but good for the price. Main asset being lovely, helpful and friendly staff. We felt very well looked-after. Breakfast was very good. The full English was served extremely quickly but seemed freshly cooked - how did they do that?

Business_and_leisure Partner

8/10

Excellent

26 May 2025

Paul

Room was comfortable and served our needs. Front of house were very welcoming and offered us a free complimentary drink upon arrival which was very nice.
The breakfast was good and set us up for the day ahead which was also a welcomed aspect when sight seeing in the capital. Additionally there were shops and places to eat/drink in a street just 2 minutes away down the street.

Leisure Family

10/10

Exceptional

20 May 2025

Fraser

Great location. Good value for location.

2/10

Poor

13 May 2025

Kiavash

There was a problem with the breakfast service. The plates and glasses smelled bad. The biggest problem with the hotel was the breakfast.

Friends_and_family Friends

8/10

Excellent

07 May 2025

Donald W

The property is row type hotel 5minute walk to Paddington Hyde Park and shopping and restaurants.
On checkin we were met by Kevin. Very welcoming cheerful host. A friendly face after a long flight.

6/10

Pleasant

03 May 2025

Helen

Small room, tiny bathroom, thin walls, no in room temperature control/no A/C, no elevator/narrow stairs. Breakfast was okay, but the women who worked the breakfast was abrupt and slow, front desk staff were great and it was nice to have a refrigerator in the room. The location was great.

Leisure Family_with_children

8/10

Excellent

19 Apr 2025

Teria

Enjoyable stay, it was rather warm as we were on the top floor but was very central and had great facilities along with a great price for a Triple Room. close to station: Paddington

Business_and_leisure Family_with_children

10/10

Exceptional

10 Apr 2025

Kelvin

Very friendly at the reception. The room was clean and tidy. I didn't need more than that.

Self

6/10

Pleasant

06 Apr 2025

Margaret

Property was quite old and my room was a bit dirty. For the price I paid I expected a bit more.

Leisure Self

10/10

Exceptional

22 Mar 2025

Thomas

Clean, welcoming and friendly hotel in good location. Good breakfast and value for money overall.

Self

10/10

Exceptional

19 Mar 2025

Sian

A fabulous stay with excellent customer service

We had an amazing stay! Everyone who worked there were so helpful and welcoming! Especially Kevin on the front desk, his knowledge of London was very much appreciated and helped us in getting around much easier with a little one. The breakfast was brilliant too! Can’t fault anything and we cannot wait to return! Thank you!

Friends_and_family Family

8/10

Excellent

20 Feb 2025

Paul

Friendly staff.Clean room.Easy links with transport

Leisure Self

10/10

Exceptional

20 Feb 2025

Remigijus

Perfect hotel for super price

I booked Kingsway Park Hotel, but we stayed at Admiral Hotel (in the same building). Everything was perfect: location, cleaning, room, staff, english breakfast. Stay at this hotel was amazing.

Friends_and_family Family

6/10

Pleasant

13 Feb 2025

Angela

Was where I was working so it was convenient.

Business Self

6/10

Pleasant

12 Feb 2025

Graham

Paddington overnighter

An overnight stay en route to Heathrow. Booked a double room at Kingsway Park Hotel but our room was next door but one at Admiral Hotel. The room was a VERY compact double & was very warm due to an uncontrollable radiator. However, the location was superb, a few minutes walk from Paddington & lots of eateries & pubs nearby. A good breakfast included in the room rate a bonus. Staff were friendly & helpful

Partner

6/10

Pleasant

07 Feb 2025

Liliya

The place had everything i needed. I felt safe and the room was cleaned every day so it was very clean. Only thing to bear in mind is the room is much smaller than it looks on the picture but again is enough if you are out and about during the day.

8/10

Excellent

03 Feb 2025

Colin

Nice family run hotel

Stayed 1 night. Good for the price and nice breakfast. I left my charger in the room and the cleaner kept it safe until I collected it. My room overlooked the main room but it was surprisingly very quiet.

Self

8/10

Excellent

23 Jan 2025

Keith

Value for money hotel near to Paddington station

Reasonably priced hotel in good location to Paddington station. Rooms and decor need refreshing, but generally clean. Staff very friendly and accommodating. Mattress felt lumpy but didn't affect sleep.

Partner

4/10

Poor

21 Jan 2025

Connie

Front desk staff were friendly, complimentary drink on arrival was nice. Property was very dated, the bathroom was tiny like an airplane bathroom (plastic walls), our window didn’t close properly so we had some street noise, also the rooms aren’t soundproof and we could hear the people in the other room. The cleaning staff stole or threw away some unopened, packaged snacks that we had in the room on the first day and the man at reception did not seem to be bothered at all. It is good to have the option of a full english included, however it was very basic, the only other option was toast or cereal, no fruit or pastries or anything. We are a young couple who like to travel on a budget but we were celebrating 1 year of being together so thought we’d pay a little extra for a ‘nicer’ accommodation and were both deeply disappointed.

Leisure Partner

10/10

Exceptional

16 Jan 2025

Avril

Great short stay in London

Everything was great, from the first interaction at check in we knew we’d made a good choice for our short stay in London. Location was excellent, walking distance to Marble Arch, near bus and tube.
Breakfast was excellent, service unreal all round

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

curtis

Great location,inexpensive, great location for transportation. Full English Breakfast was excellent. I would stay at this property again.

10/10

Exceptional

10 Jan 2025

John

One happy customer

Staff were very helpful. Lovely quiet room, warm and cosy, free tea and coffee, large tv. Couldn't ask for more, highly recommended.

Self

10/10

Exceptional

15 Dec 2024

Noman

The reception staff was very accommodating; they allowed us to store our bags both before check-in and after check-out, which was incredibly convenient. The best part was that breakfast was included, so there was no stress about food in the early morning. Additionally, there are plenty of dining options just a 4-minute walk away, making it a great overall experience.

Leisure Friends

8/10

Excellent

12 Dec 2024

amber

We had a great stay but the shower was a little small

6/10

Pleasant

07 Dec 2024

lobsang

First night in a basement room with no windows. Lobby staff friendly.

4/10

Poor

04 Dec 2024

Lynn

I booked the hotel but on arrival was informed that we were actually staying in another hotel 2 doors away

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

Diane

This place was perfect! Five minutes walk to Paddington station, close to great restaurants and shopping, close to underground, just near Hyde Park, so inexpensive and free full breakfast?! What more could you hope for. Room was tiny but clean and had everything needed. Lots of hot water, white, and friendly check in. Highly recommended!

Leisure

8/10

Excellent

25 Nov 2024

eva

A very nice place near the Paddington station.
Not very big but enough for me.

Leisure Self

10/10

Exceptional

22 Nov 2024

james

Brilliant stay

Really enjoyed our stay comfy bed hot shower and great breakfast , staff very pleasant and the guy on reception was a true diamond, loads of pubs etc and very close to hyde park and Paddington Station this is my go to place now when visiting london

Partner

8/10

Excellent

12 Nov 2024

Matt

Very welcoming and informative service on reception. Room was comfortable ideal to get head down after touring local areas.good access to local underground service.would stay again

Partner

8/10

Excellent

25 Oct 2024

Neil

Room clean and comfortable, all you need for 1 night.

Leisure Self

10/10

Exceptional

22 Oct 2024

Vanessa

We really enjoyed our two night stay. The hotel is very close to Paddington Station and walking distance to Hyde Park and Buckingham Palace.
Our room had everything we needed and was very comfortable. The included breakie exceeded our expectations. A lovely hot English breakfast was offered on top of cereals, toast, juice/tea. They even had non dairy milk for us.
The staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

11 Oct 2024

Kevin

Perfect, beautiful neighbourhood, bumped into Elton John and Ed Sheeran while i was outside the hotel, it's such a great area, and it seems the owners and managers are well aquainted with a lot of famous singers and celebrities in London. Highly recommend and im staying here next time, want to meet One Direction Harry Styles xx

Business_and_leisure Self

6/10

Pleasant

09 Oct 2024

Rachel

Only one very small towel, no biscuits and 1 tea bag. A lot of stairs to my room on the 4th floor

Business

4/10

Poor

06 Oct 2024

Lana

Pro: Location close to subway, many nice restaurants & taxis. Front desk staff friendly and helpful, Hillary in dining room super.
CONS: Cheaper to arrange your own transportation from airport! Housekeeping sucks!! Stayed 10 nights and they never changed sheets, most days they did not make up bed, or clean tub/sink, no vacuum. When I complained they pulled the duvet up to cover pillows and bed! DIRTY shower curtain with long hairs stuck on bottom. Had to keep asking for soap to shower with, soap was so tiny it lasted 2-3 days. Same breakfast every day. Ran out of cheese every other day. Not enough seating area for breakfast, had to wait many mornings for a seat. Value not worth the price paid. Would not stay there again.

Business_and_leisure Partner

4/10

Poor

06 Oct 2024

Lana

Location was good for getting subway and taxi. Everything else was not good. Very, very tiny room at the top of four long flights of stairs...no elevator! Breakfast is just okay but same thing every day except for when they ran out of cheese which was every other day.

Leisure Family

10/10

Exceptional

30 Sep 2024

Kevin

I had such a great stay here, couldn't recommend highly enough. The location is a dream; a beautiful and very green part of central London with easy access from Paddington station to all places of interest/attractions. The room was very comfortable and the staff were all so nice. Anil at reception even offered a complimentary welcome drink upon arrival! Breakfast was especially great- you'd pay over £20 a person for that outside the hotel. Everything worked well, wifi was super fast, and it was just a brilliant all round stay. I will look for this hotel first on my next stay in London.

Business Self

10/10

Exceptional

30 Sep 2024

Emily

Great stay , staff so friendly. Full cooked English breakfast which was very handy as most hotels serve only continental breakfast these days.

6/10

Pleasant

29 Sep 2024

Cheryl

Good location for Paddington transport. The shower had curved sliding doors so it was a bit small

Business_and_leisure Partner

6/10

Pleasant

27 Aug 2024

Samuel

Would have been higher but a fire alarm and sprinklers meant a bit of a wet stay. The staff were lovely and very helpful which is what makes the difference

Business

6/10

Pleasant

23 Aug 2024

Lay Choo

Hotels in London are expensive overall. I choose this hotel due to budget. To be fair, you get what you pay for. It's a very basic hotel. The pros are the location, a 5 min walk to Paddington train and subway station (but you need to know the exit otherwise it will take one 3 times the time!), the staff are very helpful, they gave me an upgrade to a double room which I have thankful of. Cons are the room they gave me is actually at the basement - the high windows overlook the road which is noisy at times and doesn’t close properly, didn’t like the bathroom at all (it's the plastic shower cabinet that u get in ships with a short shower curtain, so the entire small bathroom floor gets very wet).

Leisure Self

8/10

Excellent

21 Aug 2024

Linda

Handy place to stay

Clean and comfortable but small room. Freshly cooked breakfast was great. Would have appreciated marmalade as well as jam for toast

Self

8/10

Excellent

13 Aug 2024

Rafal

Godny polecenia

Stosunek jakości do ceny jak na Londyn - rewelacja. Tylko 4 piętro bez winy trochę męczące, może trzeba było wybrać poziom -1. Pokój czysty, z lodówką czego nie było w opisie, śniadanie na plus. Naprawdę polecam.
Na minus tylko kontrola nad pozostawionym bagażem (raczej brak kontroli).

Friends_and_family Family

8/10

Excellent

10 Aug 2024

Jennifer

Friendly and helpful staff. Hotel cosy and very clean accessible to places via tube lovely breakfast Would use again

Leisure Family_with_children

10/10

Exceptional

31 Jul 2024

Namasiku

The breakfast service was excellent. It was very efficient.

Leisure Partner

8/10

Excellent

31 Jul 2024

Namasiku

The breakfast service was excellent. It was very efficient.

Leisure Partner

10/10

Exceptional

24 Jul 2024

Verified traveler

Amazing location and amazing staff. Older building and smaller rooms but very clean and comfortable. We loved our stay.

Friends_and_family Family

2/10

Poor

20 Jul 2024

Rafal

Niestety, moje wrażenia z pobytu w hotelu są bardzo negatywne. Na pewno nie zdecyduję się na powrót do tego miejsca.
Stosunek ceny do jakości był zdecydowanie niezadowalający. Cena, jaką zapłaciłem, nie odzwierciedlała stanu rzeczywistego.
Proces rejestracji budził moje obawy prywatności, zbierano więcej danych osobowych niż zazwyczaj jest to wymagane.
Zostałem zakwaterowany w pokoju w sąsiednim budynku, który należy do oryginalnego hotelu z mojego bukowania. Pokój znajdował się w piwnicy i w niczym nie przypominał zdjęć zamieszczonych na stronie internetowej hotelu. Panował w nim zapach wilgoci i stęchlizny. Poduszki były cienkie jak pościel, a materac był tak zużyty, że było czuć sprężyny.
Łazienka była w fatalnym stanie – za spłuczką ubikacji znajdował się grzyb,byłproblem z ciepłą wodą, a odpływ nie działał poprawnie, co prowadziło do zalewania łazienki.
Brak dostępu do internetu okazał się dużym problemem. Pomimo zgłoszenia tego faktu obsłudze, problem nie został rozwiązany. Zostałem poproszony o zmianę ustawień ochronnych w telefonie i proxy na mniej zabezpieczone,co było bardzo podejrzane.Śniadanie, które było wliczone w cenę pokoju, okazało się katastrofą.Brytyjskie śniadanie składało się z zimnych pomidorów z puszki i zbyt mocno ściętych jajek.Brakowało angielskiej kaszanki i pieczarek, a porcje były bardzo małe.Pomimo mojej prośby o zmianę pokoju, nie udało mi się uzyskać zadnego rozwiązania.Został mi pokaz gorszy i bardziej smierdzący pokój w piwnicy.NIE JEDŹ TAM!!

Business_and_leisure Family_with_children

6/10

Pleasant

14 Jul 2024

Adam

The rooms are dated and need updating. The carpet was wet, and you can hear a lot from neighbouring rooms as the walls are thin

Leisure Partner

10/10

Exceptional

13 Jul 2024

Karen

Great front desk people. 24 front desk.

Business_and_leisure Self

8/10

Excellent

12 Jul 2024

Margaret

Thank you. A lovely stay and really helpful staff

10/10

Exceptional

12 Jul 2024

Amanpreet

Excellent

The hotel has excellent staff who are very friendly, and the reception staff are particularly nice and helpful. The room is clean and provides easy access to a nearby market. Our stay with our 1-year-old baby was very enjoyable.

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Niel

Good base, nice & clean, great staff

Easy to find in a convenient location. As I was changing hotels and early they allowed me to store my bag and even took care to put my laptop bag in their office for extra security at their suggestion. Can't fault the staff, everyone I interected with was really pleasant and attentive
Although the single room was pretty small they make great used of space so it did not seem claustraphobic. There was a comfy bed and nice clean bathroom with a decent shower, everything very clean. I was aware there was no lift & was on the top floor which was a bit of a climb but no surprise really. Everything I needed to use as base & close to Paddington station for underground access. Some pubs and eatieries nearby if I didn't want to venture far.
Breakfast was very tasty, a lovely full English plus toast, cereal, tea and juice. Yum yum, set me up for the days.
If I am being critical, and it's not something in the control of the hotel, was that some of the other guests were noisy while I was there. Whinging loudly about no lift (obviously didn't read the description) and a group booking multiple rooms were in and out of their rooms being noisy until quite late on my last night.
I'd happily return though and recommend

Business Self

10/10

Exceptional

08 Jul 2024

William

Staff were super friendly and efficient, we were given a room upgrade which was brilliant, room was clean and comfortable.
Special mention for Kevin who was very helpful, went above and beyond

Leisure Family

8/10

Excellent

07 Jul 2024

Aaron

Decent location, lovely staff, just a little run down. But did the job for a group of us in one room. Really hot room, but AC helped a little. Could do with an update inside, carpets dirty etc. Guest book upon check in, is very old fashioned and not sure I like the idea of my details in a Grand Hide witch style book, could be dangerous… 😃😂

Leisure Family

2/10

Poor

02 Jul 2024

Verified traveler

Worst hotel experience

It was the worst hotel experience we ever had in London. The room is tiny like a box. It faces to the street so it is really noisy all the time even when the small window is closed. The sound in the next room can be heard clearly. It’s hot but no conditioner. The stairs are narrow and steep, while no lifts. Taking a luggage was challenging and dangerous. The price for over £110 is unbelievable for such a room. Not worth of money at all.

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