Name: Alexandra Hotel
Address: Sussex Gardens Hyde Park, 159-161, London, W2 2RY, GB

8/10

Excellent

17 Jul 2026

Ladislav

Tube, good location, safety

Partner

10/10

Exceptional

08 Jul 2026

Steven

Great location near Paddington Station and local amenities for any requirements. The staff are friendly and helpful and always available to assist in any way.

Partner

8/10

Excellent

07 Jul 2026

Peter

Convenient for Paddington station; this was a last minute booking due to flight issues at Heathrow
Easy check in, decent size room, bed comfortable
Ticks the boxes

Self

10/10

Exceptional

07 Jul 2026

Andrew

Lovely little hotel in the heart of London

Self

8/10

Excellent

06 Jul 2026

Charles

Easy walk from Paddington Station. Breakfast was a good continental breakfast. Not a full buffet but meat and cheese a few cereals couple of drinks. Negative was no A/C.

4/10

Poor

02 Jul 2026

Dmitriy

Reception staff was terrible
Not friendly
Not helpful for taxi

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Larry

Excellent for a short stay. Was very handy to both overground and underground stations. Rooms were just a little on the small side but comfortable enough if you are only there to sleep at night. Breakfast was provided but not of the best quality. It would have been nice to have had a smile at the front desk but they were helpful though. Recommend for price and location.

Partner

4/10

Poor

30 Jun 2026

Aaron

I stayed at this property for one night and encountered multiple serious breaches of basic hospitality and health standards.

The fourth-floor room possessed a broken window security lock that was completely off its hinge, leaving the room insecure. A fire extinguisher wall-fitting in the corridor was loose and unmaintained. The room itself was deeply unclean, featuring a heavily stained mattress and an accumulation of old grime inside the kettle.

Furthermore, advertised core amenities were completely unavailable. The in-room safe was locked shut and inaccessible, and the Wi-Fi repeatedly disconnected and cut off during peak hours. The lift was only labelled out of order on certain floors, which posed a clear and obvious risk to safety. When raised with management at checkout, they were completely unhelpful and demanded time for an investigation, despite being shown photos of all the above issues. The manager suggested that I should have complained at 11pm the night before so they could investigate and (potentially) offer a resolution. The booking platform then, similarly, failed repeatedly to enforce basic consumer rights.

Prospective guests should check alternative public review platforms to note the wider, systemic reports of active pest (mouse) infestations, lack of hygiene, and security issues on these premises before booking. Unacceptable standards, however \"proud\" and \"confident\" the manager is of his operation.

Self

8/10

Excellent

26 Jun 2026

David

The night staff was most helpful. What they promised was not performed by day staff.

Self

4/10

Poor

26 Jun 2026

Kayran

Good location

Self

8/10

Excellent

25 Jun 2026

Bruce

Great location, close to underground, rail and bus. Perfect location for exploring London and getting to the airport. The rooms are small but that’s reflected in the price. Good breakfast.

Partner

10/10

Exceptional

24 Jun 2026

Anne

Great place to stay. Neat and tidy. Easy access to Paddington station and Hyde park. Also plenty of places close by for a meal.

Partner

8/10

Excellent

23 Jun 2026

nicholas

The hotel is well placed near Paddington Station and has a nearby restaurant worth visiting. The breakfast is good and the room is well cleaned.

Partner

8/10

Excellent

21 Jun 2026

Carolyn

There were beer boxes and trash underneath the bed

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Jean

The old men at the reception

8/10

Excellent

07 Jun 2026

Shaun

Good hotel and a great price

Self

4/10

Poor

04 Jun 2026

Mileidys

This hotel has no air conditioning, only a fan in the room, and if you’re lucky, the fan works. It was very hot in the room!
Rooms are very small, too.
It’s noisy and you hear your neighbors talking.
Stairs only.

Family_with_children

4/10

Poor

03 Jun 2026

Steve

The positive was the person who did the daily maid service. No air conditioning, poor staff communication and not very friendly, the breakfast area was a free for all trying to get to the breakfast items which wasn't that good anyway.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Marcia

This place is very well located, but need to be more updated, ans need AC.

Family

6/10

Pleasant

29 May 2026

Stephen

OK

Family

8/10

Excellent

26 May 2026

Noon

..Staff very helpful and polite people Noor and the other man .

8/10

Excellent

25 May 2026

Noon

The hotel Staff are very good
And the location was really good
Cleaning the room this time is not satisfied as before.
Generally every thing we're fine.

Friends_and_family Family

8/10

Excellent

24 May 2026

Wenbin

It is located in a great location.

8/10

Excellent

24 May 2026

Wenbin

It is located in a great location.

Family

8/10

Excellent

24 May 2026

Wenbin

It is located in a great location.

Family

8/10

Excellent

21 May 2026

fan

very good location, good services and good hotel

Family

2/10

Poor

08 May 2026

Michael

Awful, dusty room, sounds like they are hoarding people upstairs, movement all night which sounded like elephants above my head, never had a wink of sleep, left as soon as I could at 5.06 in the morning to get out of that hell hole

Self

6/10

Pleasant

02 May 2026

jane

Good location for Paddington Station

Partner

8/10

Excellent

29 Apr 2026

Ruth

A. Short walk from Paddington Station. Plenty of shops and restaurants nearby. We had a quiet night.

6/10

Pleasant

26 Apr 2026

Debra

This was what I would call a good budget property. It was clean and the beds were comfortable. The price relative to other properties seemed reasonable. It was quiet although if we had been near noisy neighbours we would have heard them. The hot water was sufficient. The staff were pleasant and the location was excellent. The breakfast was sufficient.

Partner

6/10

Pleasant

24 Apr 2026

Heather

Excellent location, very close to Paddington station and stores, pubs etc. Good breakfast. Stayed on the fourth floor but elevator only went to third floor. Tricky navigating narrow staircase with luggage. Very poor soundproofing.

Partner

6/10

Pleasant

15 Apr 2026

Jonathan

Close to Paddington, easy walk. Very good breakfast. Just wondering how long the lift has been temporarily out of order. All in all, good value.

Partner

10/10

Exceptional

15 Apr 2026

EMMANOUIL

Everything was fantastic.

Partner

8/10

Excellent

12 Apr 2026

Omar

Near Paddington Station and Hyde Park

Friends

8/10

Excellent

11 Apr 2026

Ashley

There were a LOT of stairs. The breakfast was good for my kids, however, had very little for me to eat as I am celiac. It was, however, a very clean hotel with a wonderful location, staff, and price.

Family

8/10

Excellent

06 Apr 2026

Patricia

Great location. Very clean. Breakfast poor.

Family

2/10

Poor

06 Apr 2026

Mariya

Horrible room, right under the roof in the attick - smelled bad, really bad, like a sewer when its overflowing. Tried to change the room - not available. Tried to report this during check out and recived no help whatsoever from errogant staff member in charge. Will Not recommend and will never come here again. This hotel should be reported to Health Department for intoxicating smell!!!

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Doinx

The single bed room is very spacious compared to other hotels. The concierge is helpful. I had stayed in this hotel twice and both times I had a great time.

10/10

Exceptional

29 Mar 2026

david

It is unrealistic to expect a budget hotel to be perfect for everyone but I believe any fair-minded person would consider Alexandra Hotel to be as near to perfect as they are likely to find at the price.
Rooms refurbished and maintained to a good standard.
Shower you can turn round in. Comfortable bed. 38\" Samsung smart tv. Light controls at bedside. Good cleaners.Towels changed frequently.Help youself to as much as you want at continental breakfast. Lift to all upper floors.Friendly staff. Had a good chat with Ben at reception - very knowlegeable about hotel and hotel group.
What else could you want?
You could pay much more for much less at other budget hotels in the area.

Self

10/10

Exceptional

24 Mar 2026

Sofia

It was my 2nd stay at Alexandra in a few months. A very descent hotel, clean and really warm. Will stay again.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

John

Friendly staff. Good location. Very close to train station. Good breakfast. Has working elevator. Very good overall

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Tima

Breakfast limited and disorganised.
Had to go to my room in another building. Was not told that my room is in the 4 floor and was not offered help with my bags as there was no lift.
The rom is noisy as the window doesnt close fully.
Bathroom was spotless which is great!

Self

4/10

Poor

13 Mar 2026

Vishal

Staff was not willing to help and the room that was shown on the website wasn’t available so they gave me smaller room. I’m not gonna come back to this property and for sure ‘NO Expedia’ next time.

8/10

Excellent

26 Feb 2026

kwok chu

I was assigned to the annex across the street at No. 10. As I was only staying for one night with light luggage, I requested a higher-floor room. The annex seems newly renovated, and the room was simple and clean. However, the bathroom had no hooks for hanging clothes, which felt like an installation oversight, and the hot and cold shower controls were reversed.

Despite these minor issues, the breakfast was impressively generous compared with other small hotels, and the service was genuinely excellent. Overall, a pleasant stay with standout hospitality.

Partner

10/10

Exceptional

20 Feb 2026

Renuka

Clean room, location

Partner

8/10

Excellent

13 Feb 2026

SUE

Greeted very well by reception on arrival, room was spacious and clean and bed was comfortable. Conveniently situated for Padddington Station as it was only a short walk away.
Didn’t have time to have breakfast, so cannot comment on that. Wi-Fi was a little iffy at times though. All in all great value for money though.

Self

8/10

Excellent

01 Feb 2026

Lynne

Room spotless, staff lovely and was only round the corner from shops, cages, pubs etc.

Partner

6/10

Pleasant

30 Jan 2026

Nicola

I did not like the fact I was in another building across the road away from the main reception being a lone woman. The shower was freezing. It was quite noisy with the traffic outside being on a main road.

Self

8/10

Excellent

23 Jan 2026

Chris

Very cleen and staff very helpful

Partner

8/10

Excellent

23 Jan 2026

Alan

Clean room. Breakfast was ok. Pleasant staff

Business

8/10

Excellent

09 Jan 2026

Purobi

After reading the negative reviews were were scared. But we were wonderfully surprised. They replied to our email asking for a room with life access. We arrived after 9 PM. Figo was at the reception. What a friendly, charming, professional receptionist! Our room was 233. A spotless room with a spotless, spacious bathroom. The room was small but we knew that plus we travel with very small luggage. The only reason I am giving 4 star instead of 5 is the absence of wifi after 10PM every single day. We stayed 3 nights. The problem is the owner/management. Because of their excellent location and relatively low price they know they can get away with almost anything. The receptionist Omar should be rained to be like Figo and the management should listen to the customers. Do NOT toast the bread beforehand, make internet accessible even when a lot of people sign on. Not very difficult things to do but they need to listen to the customers.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Shaun

Decent place to stay

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Gloria

its wasn’t bad.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2025

Jill

Room was spotless. Staff excellent
Great position

Leisure

8/10

Excellent

28 Dec 2025

Super

Friendly staff, good location

Leisure Family

4/10

Poor

25 Dec 2025

Mohammed

Room not clean, bed smells like sweat, duvet cover, Wifi down most of the evening..

10/10

Exceptional

21 Dec 2025

Katherine

Great location; just several blocks from Paddington. Only problem rooms not soundproof I could the next room taking all night

Leisure

8/10

Excellent

18 Dec 2025

Daryl

Yes

Business Family

2/10

Poor

12 Dec 2025

Christopher

My room was next to another that was being renovated, so there was construction noise throughout the day. Internet access stopped each night. Very outdated and musty smelling.

Leisure Self

10/10

Exceptional

12 Dec 2025

MOHAMMED K

Nice and clean

Business_and_leisure

10/10

Exceptional

10 Dec 2025

Randall

Great staff! Elevator a plus! Nice rooms with fantastic shower!

Leisure Family

8/10

Excellent

08 Dec 2025

Mr David e

Clean room and comfy bed , enough tea and coffee facility’s and pleasant staff. Breakfast is ok , just a bit manic in the breakfast area due to the lay out of it , it’s all laid out on the way into the breakfast room where is the narrowest . always people in the way .

Partner

8/10

Excellent

03 Dec 2025

Vanda

Clean room, comfy beds, good shower. Close to where we were visiting.
Disappointed with breakfast limited choice of ham cheese chicken n egggs. Cereal n toast

Leisure Family

10/10

Exceptional

01 Dec 2025

Tigesti

Its was excellent 👌

Business_and_leisure

4/10

Poor

30 Nov 2025

Theresa

Room ok but so much noise from above, hardly slept, so tired in the morning, missed breakfast.

Partner

6/10

Pleasant

30 Nov 2025

Sandra

+ Warm water & decent shower
+

8/10

Excellent

26 Nov 2025

Perry

Close to Paddington.
Clean and tidy.
Has a lift.
Continental breakfast good.
Powerful wall fan.

8/10

Excellent

24 Nov 2025

Sharron

Room was very good very spacious
Was warm and had everything we needed for our loondon stay .. would stay again for price ..
4 adults in room

Leisure

2/10

Poor

23 Nov 2025

Lilian

I had a terrible experience at this hotel. It doesn’t even deserve one star.

Below are the issues I experienced during my stay:
1) A major disturbance occurred between approximately 2:45 a.m. and 4:30 a.m. on November 20.
2) During this time, 3–5 guests were involved in loud arguments and what appeared to be a physical altercation directly outside my hotel room. My door was kicked, and I was extremely frightened. I was staying alone, which made the situation even more unsettling for the remainder of the night.
3) The police became involved, highlighting the seriousness of the situation.
4) When the disturbance began, I attempted to contact the hotel reception multiple times, but no one answered, and no assistance was provided.
5) As a result, I was unable to sleep for the rest of the night.
6) At checkout, the receptionist was unprofessional and impolite. He did not ask about my stay, nor did he acknowledge or apologize for what had happened.
7) Most disappointing of all, Alexandra Hotel refused to refund my one-night stay, stating that the “current rules and restrictions for your booking apply,” which I assume refers to the booking being non-refundable. However, the hotel failed to provide a safe environment, acted irresponsibly, and let the customer down. I found their response rude and completely unacceptable.

I do not recommend this hotel to anyone.

Business Self

10/10

Exceptional

22 Nov 2025

SOL GRACE

Room is spacious, clean & near to the attraction. The staff were hospitable. Very nice experience..

Family

6/10

Pleasant

21 Nov 2025

Tracey

Staff helpful, room clean. Windows were a bit draughty could hear a lot of noise from the street

Friends_and_family Family

2/10

Poor

18 Nov 2025

Amarjeet

Poor facility with high floor rooms for double bedrooms. Unsafe, if fire started on ground floor as smoke rises and is deadly with poly acrylic carpets which exhumes cyanide fumes! l feel unsafe there. l will not be going back there after my last booking!

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Lucy

Grea

8/10

Excellent

14 Nov 2025

Carol

The beds were comfortable and the bathroom was new. The breakfast was great.

6/10

Pleasant

12 Nov 2025

Amarjeet

TV did not work as no signal was received within 95% of the channels.

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

Ian

Nearly spotless, the window frames on the inside need some tlc (Room 230).

Partner

8/10

Excellent

08 Nov 2025

christopher

Great bed close to paddington

Self

10/10

Exceptional

08 Nov 2025

Sofia

It was a nice glhotel cljust a block away from Paddington Station l. A very shoet walk to Hyde Park and Oxford Street. Typical London rooms. It offered a descent sized bathrooms.

Business

8/10

Excellent

05 Nov 2025

Dmitry

WiFi did not work at all, location is good.

Business_and_leisure Self

8/10

Excellent

05 Nov 2025

Girish

Room was clean, towels were clean and replaced next day, given amenities were fine except some issues on WiFi.

Business Self

6/10

Pleasant

28 Oct 2025

AMARJEET

Amenities poor - no wifi code information was provided at address, at number 10. Only at reception where no connection was available for number 10.

Leisure Self

4/10

Poor

25 Oct 2025

Vefa

Had items stolen from my room. Nothing big so didn’t bother saying anything, but a nice fountain pen which clips to my note book which I’ve had for years was left clipped to my note book in the room. This was suddenly gone with a 4 pack of gum. - Had to catch a train so no point raising, items were not misplaced or forgotten elsewhere.

Business Self

8/10

Excellent

23 Oct 2025

Mike

I was on the top floor and the ascent was rather steep on narrow steps.

Friends

8/10

Excellent

21 Oct 2025

AMARJEET

Location was perfect for my plans.

Business_and_leisure Self

8/10

Excellent

15 Oct 2025

Mark

The room was clean and the property very close to Paddington Station.

Leisure Self

8/10

Excellent

15 Oct 2025

Minette

Great location, the room and shower very small. Should have a rack for the luggage.

8/10

Excellent

12 Oct 2025

Stephen

Check in was simple and esay. Room was clean, and cleaned daily by friendly staff. Towels were replaced every day. Bathroom was showing a lot of signs of neglect. Toilet seat not fixed, so moved when you sat on it (even after asking for it to be fixed) which made it awkward as toilet positioned in a very confined space, a few tiles were cracked, very dirty and dusty behind the sink unit and rust on the radiator. Also, there was nowhere to hang the bath towels after use. Breakfast was adequate, but a bit bland. Staff prepared toast and left it in piles, so was cold when you got to eat it. Only full fat milk available for cereal, a choice including semi and skimmed milk would be better. Staff were helpful.
Great location for Paddington station and plenty of nearby shops and restaurants. Also, great position to visit Hyde Park.

8/10

Excellent

10 Oct 2025

Ray

Great location for bars and restaurants and access to trains great

Friends_and_family Friends

8/10

Excellent

10 Oct 2025

Bibi Fatema

Nice

4/10

Poor

09 Oct 2025

Gary

Honestly i was underwhelmed. Staff on reception seemed completely disinterested. Lift wasn't working and i was up in the roof space. Place had very little to offer

6/10

Pleasant

08 Oct 2025

Sandra

+ Single room ok size and relatively clean
+ Good bathroom size, towels & hairdryer
+ Wardrobe with hangers
+ Good location
+ Breakfast in price but had to leave early so did not use and cannot comment
- No hot water (not a drop!)
- Very noisy - you can hear everyone running up and down the stairs and snoring next door/room above & traffic
- Bed pretty uncomfortable
- Needs some TLC
- Staff was ok but could be more proactive in assisting/answering basic questions

Business Self

8/10

Excellent

04 Oct 2025

Nina

All ok

6/10

Pleasant

03 Oct 2025

David

The Hotel is in a very good spot close to Paddington station, in general everything is fine, but... the elevator isn't working and the stairs are not safe enough specially the stairs going to the 4th floor, they are small and steep, barely enough space to carry a small suitcase up there.

Leisure Family

4/10

Poor

01 Oct 2025

Chryste

Unfortunately the lift was broken
And the room and bathroom smelled like mold and bleach.
We had to sleep with window open and fans on to try to air out the smell.

Leisure Friends

8/10

Excellent

01 Oct 2025

Amarjeet

Only news channels available no national TV channels available. Bathroom lacked clothes hangers or towel rail.

8/10

Excellent

30 Sep 2025

Hashim

Good

Business

8/10

Excellent

30 Sep 2025

Aarti Amit

Rooms are very clean but small in size. Beds are very comfortable.
Breakfast is basic and can be better. Location is excellent

8/10

Excellent

26 Sep 2025

Steven

Quick access to bus and underground. A large number of restaurants in the area.

6/10

Pleasant

26 Sep 2025

Shannon

Central location, friendly staff. Did have some difficulty carrying a 23kg bag up 3 flights of stairs with no lift available but otherwise nice accommodation.

Leisure Self

6/10

Pleasant

24 Sep 2025

Randall

Had to climb 5 flights of stairs to get to room with luggage. Was not happy with accommodations

Leisure Partner