Name: Westpoint
Address: Sussex Gardens, 168-172, Tyburnia - London, W2 1TP, GB

8/10

Excellent

19 Jul 2026

John

Close to train station and restaurants. Older style and small room but comfortable enough. If you want better you will pay a lot more.

Partner

8/10

Excellent

16 Jul 2026

Karsten

Room was very small and the fan could not quite make the heat comfortable (on the top floor under the roof)

8/10

Excellent

13 Jul 2026

Elisa

No A/C, but there was a dirty tabletop fan to keep the room cool during the heatwave

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

Helga

Location is great, Hotel old and worn, Rooms not bigger than about 12 sqm, bath tiny.

Partner

6/10

Pleasant

07 Jul 2026

George

Close to Paddington Station but not much else to recommend it.

Self

10/10

Exceptional

06 Jul 2026

Charlotte

Great

6/10

Pleasant

05 Jul 2026

Merjean

Came during heat wave and no AC is the craziest thing.
Good location though.

Friends_and_family Friends

4/10

Poor

03 Jul 2026

maria

Put in attic room on hottest day so was unbearable. Not their fault the following day they moved us to a basement room which was so much better, very grateful for the move. However upon returning late Saturday night the cleaners had been in the room and replaced towels and left the door on the latch the door at blown open and was open to anyone walking past maybe all day. Brought it up st the desk and where not concerned or apologetic at all. Spoilt a good stay.

Friends_and_family Family

4/10

Poor

01 Jul 2026

JULIE

There was a heat wave when we were there and so the room was so hot and the hotel provided only one small fan. They should have prepared for situations like the heat wave by providing more fans to the guests.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Emma

Arrived at the hotel to be told that my booking had not gone through to them despite my booking confirmation.
Had to downgrade on a busy weekend in London to a small double room which had a broken toilet flush, carpet up and a view of a balcony piled with rubbish. No bar facilities and a very poor 'hot' breakfast offering consisting of 2 types of sausage, tasteless scrambled egg and baked beans.
The guy on reception was abrupt and more interested in speaking to his friend. Terribly disappointed as this was a special treat for my sister.

Family

8/10

Excellent

30 Jun 2026

Neil

great location, excellent staff, very clean, good reception area, no bar though :(

Family

4/10

Poor

27 Jun 2026

Michelle

The only good thing about this hotel is its convenient location near Paddington Station.
The room was extremely small—there was barely enough space for our luggage. There was also no air conditioning, making the room unbearably hot and very difficult to sleep in.
The Wi-Fi was another major disappointment. The signal in the room was practically nonexistent, so we had to go down to the lobby every time we needed internet access to check anything.
Overall, the location was great, but the room and amenities made for a very uncomfortable stay.

Family

4/10

Poor

23 Jun 2026

Nicolas

I have stayed in a lot of crappy hotels (in London) and elsewhere, but this takes the price.

One thing is that it is old, worn out, smelly etc. You can tell from the pictures, so no surprise there.

But you cannot tell that the staff simply do not care. Take no pride in their job nor surroundings.

Try and ask for the ironing room, and you will understand what I mean

Self

6/10

Pleasant

19 Jun 2026

Richard

The hotel is situated at a convenient part of West London and looks grand on the outside and in. But on closer inspection, needs a little TLC; certainly in our small room.
Just before checking out, we found one of the pillows had mould on.
The taps on the sink were wobbly and you needed to turn the cold tap pretty hard for not let the water trickle.
The paintwork on the outside window ledge badly needed a lick of paint. It's was just crumbling away.
Breakfast was good value though but the pale yellow scrambled eggs was a novelty colour as well as the easy to break cooked bangers and hash browns. The reception staff did advised us before hand to take a look at the breakfast before we had paid them if we would like it or not! Now that is a novelty in itself. Not a good selection he stated but it was quite a good selection, actually.
Overall it was OK. The reception staff really ought to have pointed out the hotel Wifi when we checked in instead of us going down stairs to ask ourselves.

Partner

8/10

Excellent

18 Jun 2026

stephanie

Check in was great. Perfect location to Paddington station.
I did book 3 single beds but we had a double and a single which wasn't too much of an issue.
Shower & bathroom is absolutely tiny!
There is a funny smell in reception but all in all great for our needs for one night

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Brenda

Enjoyed the old world charm of the building and rooms but the room was much smaller than expected and it was very difficult to move around the room with luggage for 3 people. The hotel shower head was mounted too close to the wall and it was in a fixed position so it was difficult to angle under it to get full exposure to water spray for good shower cleaning experience.

Family

8/10

Excellent

04 Jun 2026

MARTIN

The staff were very pleasant and helpful. No air-con but had a fan in my room, I know you can't do much about the weather being so hot! but may be worth considering to install in the future! Nice hotel in a great location to get about all areas of London.

Self

4/10

Poor

01 Jun 2026

AMY

The room is very small, especially the shower. Not enough room to move around the room. There wasn’t enough room to move around to take the shower. The room has no air conditioner, so it was hot. Unable to sleep comfortably.

Family

10/10

Exceptional

01 Jun 2026

Niel

Stayed 5 nights (repeat guest) and once again The Westpoint delivered. Convenient location a few mins walk from Paddington/Tube in a safe neighbourhood. All the staff are super friendly & helpful, the room clean as a whistle and the breakfast superb (missed having bacon though). I was able to work fron my room using the hotel Wifi mostly without issue though it does seem to get a little clogged presumsbly when a lot of guests are connecting, though a free wifi signal from a neighbouring hotel which was in range dolved that.
Will definitely be staying again next time I am in London.

Friends_and_family Friends

6/10

Pleasant

15 May 2026

Gerrett

Wifi and entertainment was very poor. could not get any work done while using their wifi.

Family

4/10

Poor

10 May 2026

Luke

.

Self

8/10

Excellent

05 May 2026

Thomas

Walking distance to Paddington Station. Ideal for Heathrow express or tube to airport.

Partner

10/10

Exceptional

27 Apr 2026

Niamh

Clean beds friendly staff, near good shops and underground station.

Friends_and_family Friends

6/10

Pleasant

25 Apr 2026

Ginette

Hotel located in ideal spot. Lots of shopping, food and the underground stations nearby. Easy access to the rest of the city.

Staff was friendly. The warm breakfast was good, lots of choices for sweet/savoury or hot/cold.

Internet access was atrocious. Did not seem to matter time of day or night, internet was incredible spotty. Not in a “I can’t watch a YouTube video” way, but in a “Google Maps won’t even load” kinda why. I ended using my personal data and had to purchase extra data while staying here.

10/10

Exceptional

02 Apr 2026

Rachel

Clean room friendly helpful staff great location

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Thomas

Yes

Self

6/10

Pleasant

16 Mar 2026

David

Room was adequate and clean. Very comfortable double bed. Small toiilet and shower. The room was quite cold and drafty.
Very noisy outside.
Great breakfast variety.
Staff very friendly and helpful.

Self

6/10

Pleasant

05 Jan 2026

ENHSIN

Room is clean but very very small. Wifi doesn't work.

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Philip

The room was clean. The bed seemed small for a double. The bathroom was also small.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

lin

Lovely tiny room in the heart of Westminster. Bed very hard and lumpy. Otherwise a gem.

Self

10/10

Exceptional

13 Oct 2025

MariaSoledad

The hotel was a great home base of operations for our trip that had multiple legs of our journey - plane, train, automobile, plane.

Leisure

6/10

Pleasant

08 Oct 2025

Jasmine

Clean and tidy room in a good central location

2/10

Poor

30 Sep 2025

Bethanee

This hotel did not match the images or services advertised online. The room was claustrophobic for someone with no previous experience feeling claustrophobic - barely room to open a suitcase, the shower was less than 1 metre square, and the bathroom had less then 50cm of changing room unless you wanted to straddle the toilet to do so. The supposedly free wifi might work…but my webpages are still trying to load. Cleaning staff do not understand the meaning of “do not disturb” signs which was a huge invasion of privacy (especially considering I had to change in the room because of the aforementioned limited space in the bathroom), and took a fan out of my room (during a warm week) that was quite obviously in use. When I asked reception staff about this and if I could have one to take back to my room, I was made to feel that this was a huge inconvenience to them. I would not recommend this travel to anyone wanting a good nights sleep, rest after travelling from the other side of the world, or just a nice stay in general. If I could give this hotel no stars, I would. I checked out 5 days early and booked a different hotel because I was so uncomfortable and staff refused to refund remaining nights even after I explained my complaints and was visibly upset.

Leisure Self

6/10

Pleasant

21 Sep 2025

Grace

Great location, hotel very clean but a little dated. Would stay again.

Leisure Partner

8/10

Excellent

12 Aug 2025

HOI KIU

The location of hotel is close to Paddington station, which is very convenient to travel around in London via public transportation.

Leisure Friends

4/10

Poor

22 Jul 2025

Gerry

Wifi didn't work at all. Rooms were hot and fan didn't help. Needed to open window due to heat and constant noise from traffic affected our sleep. Construction in hallways was on-going except on weekend. Old locks on room doors did not provide security, sign inside room warned us to lock valuables inside suitcase as hotel would not be responsible for theft. Staff were kind and helpful. Bathroom shower was tiny, pillows were small and lumpy.

Leisure Family

6/10

Pleasant

17 Jul 2025

Vu

I enjoyed the hotels area which was very walkable to the tube and dining options. However, we got assigned to the room that was so hot and a bit suffocating tbh. I understand the Air con condition here in the uk but at least we should have some opened air windows which didnt work.

Leisure Friends

6/10

Pleasant

14 Jul 2025

Julyet

Checking in was confusing as I'd done an online check in the day before but when we got there I had to go through normal check-in
Room had everything we needed but bathroom very tiny and for people who are carrying a bit of weight may struggle to manoeuvre around it. Bed was super comfy, so 10 out of 10 for that. Staff very friendly. In the morning then lift was out of service which wasn't great as we were on the 3rd floor and had to walk down several flights of stairs. Anyone with mobility problems would have struggled with this. We liked where the hotel was situated pretty building and lovely reception area. The TV in our twin room was opposite one of the beds so not ideal place for the other person trying to watch from the other bed. Great for a night away but for the price of the tiny twin room it seemed a lot of money so although we loved the area not sure we would stay there again.

Leisure Family

2/10

Poor

03 Jul 2025

Sergey

Very small bathroom and shower

Partner

4/10

Poor

28 Jun 2025

Andrew

Misleading description of room

We were very disappointed on arrival at the hotel to find that we had been misled by Hotels.com. The description of the room clearly stated that there was a kitchenette in the room and we found that the only facility was a kettle. When I enquired at reception I was told that none of the hotel rooms had a kitchenette. This involved my wife and I in considerable extra expense during our stay as we had specifically chosen this hotel because of the facility for self catering. The response from the hotel management was to reiterate that none of the hotel rooms had kitchenettes. We feel badly let down by Hotels.com in this matter and will be reluctant to accept any future descriptions without first contacting the hotel for confirmation.
Added to this the bed was extremely uncomfortable and not up to the standard we would have expected.

Partner

6/10

Pleasant

28 Jun 2025

Ivy

Great location close to major hub for underground. Noisey busy street but not a big deal if you don’t have to sleep with window open which we did due to the heat. One fan was supplied. Rooms were small. No flat surface to lay anything on. Kitchenette was a floating shelf 6” wide with an electric kettle and mugs. Bathroom was horrible. Stand up shower was small and 2x2 feet of floor space to function. But worst part was sink had 2 facets one for hot one for cold that were push activated. U had to hold down each to use before it ran out with just enough pressure to not make to too forceful as to splash outside the tiny sink. Cold started warm turned hot then cold. No surface in bathroom to lay items and barley room to turn around. A lot can be overlooked but this facet situation is ridiculous. Not even to be able to turn it on to brush your teeth is unreal. Holding facet with one hand and trying to wince with the other or washing one hand then the other Loved the location and hotel was fine but amenities were lacking. Definitely needs upgrading

Leisure Family

10/10

Exceptional

12 Jun 2025

Henry

Small but very clean room with comfortable bed. Fantastic location. Friendly and helpful reception staff.

Leisure Self

10/10

Exceptional

10 Jun 2025

Ila Mae

Staff was amazing , clean , worth the money

Leisure Family

10/10

Exceptional

06 Jun 2025

Jeewanjot

It was a great find!
Very happy with everything except the wifi. No setv

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Josephine

The rooms are cozy and fine for one night. There was a problem with my key getting stuck. However Lucy at the front desk went out of her way to resolve the situation.

Self

8/10

Excellent

26 Oct 2021

Mark

Close to train, and in an interesting neighborhood.

Leisure Family

10/10

Exceptional

14 Aug 2021

Andrew

Pleasant corner of Paddington

Excellent location in a quiet enclave close to Paddington underground ( although we walked past it twice as it’s not that well signposted ! ). Friendly staff, clean and tidy rooms made this a very pleasurable stay. I would definitely come again.

Friends_and_family Family

10/10

Exceptional

21 Jul 2020

Andrew

Nice place great price

Booked last minute because missed last train..upgraded me to double..wild stat again

Business Self

6/10

Pleasant

09 Mar 2020

Rachel

Noisy Rooms

Reception staff were not friendly but very blunt, the room was extremely noisy and we could hear the conversation in the room next door and in the corridor. The house keeping staff were talking loudly with each other and banging around when cleaning other rooms first thing in the morning

Partner

6/10

Pleasant

29 Jan 2020

Verified traveler

The Wi-fi was not particularly strong. My room was in the basement and was cold. Some of the plug sockets were damaged in my room.

Business

8/10

Excellent

12 Jan 2020

Verified traveler

Facilitys to the room. We been on the first floor without acsensor. We've got a big luggage and we lif it with hands.

Business_and_leisure Partner

10/10

Exceptional

16 Dec 2019

Mitch

Lovely hotel close to Hyde park

Lovely hotel in a great location

Partner

4/10

Poor

06 Dec 2019

Verified traveler

Would never recommend.

Customer Service was awful! Lifts were broken and staff was rude. Shower was small and double bed was a small double. Room was cold.

Partner

4/10

Poor

01 Dec 2019

Verified traveler

Small cramped and dated bedrooms, shower is horrible

Leisure Friends

8/10

Excellent

01 Dec 2019

Verified traveler

Clean modern room, great location for a cheap price. Only issue we had was the tv which did not work.

Leisure Partner

6/10

Pleasant

25 Nov 2019

Verified traveler

Reception area was nice and clean.Staff was prompt and check in done quickly

Friends_and_family Family

6/10

Pleasant

13 Nov 2019

Verified traveler

Although dated, the rooms are clean and tidy. Will be better if there was a safe and better heating.

Leisure Partner

4/10

Poor

31 Oct 2019

Verified traveler

The fire alarm went off 6 times in 6 nights we stayed. There was paint chipping on the windowsills the bed broke on our last night they’re just sitting on it. The customer service was great they were quick to help and come up with an answer but when you have two Mercedes-Benz and a Rolls-Royce parked out front and you have paint chipping on your window sills and overall cleanliness issues those two things don’t add up

Leisure Partner

6/10

Pleasant

31 Oct 2019

Robert

The location is good but the size of the room & bathroom is very small for two guests.

Leisure Family

4/10

Poor

21 Oct 2019

Verified traveler

They went through our bags when we were out and took money!! Only about £1 in change but if they do that in every room they get a lot of money! The staff were also very unhelpful about it, especially the manager! We didn’t feel safe at all! Don’t waste your money.

Leisure Partner

8/10

Excellent

16 Oct 2019

Verified traveler

I had a huge room. Whiich was a nice surprise. Staff helpful. Good shower.

Business Self

10/10

Exceptional

15 Oct 2019

Sharied

Very convenient place to be

Our stay was excellent staff very friendly and helpful

Family

4/10

Poor

03 Oct 2019

Hera

We booked 2 rooms. One room was so small and not very clean, but there was a wifi connection. The other rooms quite spacious, but no mobile connection and the wifi couldn't reach our room. The bathroom had unpleasant smell. The window is facing another room and the window blind cannot close properly. So, it was disappointing..

Friends_and_family Family

10/10

Exceptional

01 Oct 2019

Verified traveler

The location is perfect!! The staff were great!! We were in London to see the sights and needed a clean, safe, convenient, and affordable place to sleep and shower. So this was a great fit!!

Leisure Family

4/10

Poor

01 Oct 2019

Verified traveler

The only thing that I can say was positive about this hotel was that it’s close to Paddington Station. First our room was tiny, second the bed was extremely uncomfortable, third the pillows were so flat I had to use my travel pillow to sleep my neck hurt so bad. Fourth the area around the toilet was so small you’re unable to reach behind you to get the toilet paper where they keep it! (I’m 5’4” it’s not my size), fifth the shower is so tiny that I couldn’t shower without the cloth curtain sticking to me the entire time ( again I’m 5’4” it wasn’t my size). Sixth the internet is super slow and can not be relied on, seventh they want your room key dropped at the front desk every time you leave but then when you ask for it back they never ask for proof that it’s your room key you just tell them the number. Eighth after 2 uncomfortable nights we came back to our room on the third night to discover that a bright flood light was now aimed directly into our room (it was not on the first 2 nights) it lit up the room even with the curtains closed when I called the front desk they told me it wound turn off at 11:30 it was 9 at the time and it finally went off at midnight. Ninth I’m pretty sure there’s a homeless woman that sleeps in the lobby because every morning there was the same woman passed out there. DO NOT STAY HERE!

Leisure Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

Very clean, staff on desk a bit formal, room great, close to Paddington station.

Leisure Family

6/10

Pleasant

16 Sep 2019

Verified traveler

neat to Paddington, but very small rooms

Extremely small bathroom, poor choices for breakfast, carpet not cleaned.

Friends_and_family Friends

6/10

Pleasant

15 Sep 2019

KChun

We were booking for a room for three and our room was located at the -1 floor, where our windows are facing towards a place they store their rubbish daily. The wifi signal was really poor down there as well.

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

Gioia

Cute boutique hotel in a great location!! Loved everything

Leisure Friends

4/10

Poor

05 Sep 2019

Verified traveler

Lousy internet connection, broken vending machine, small cramped rooms

6/10

Pleasant

29 Aug 2019

Peter

They took action after complaint. This hotel has good location, but the rooms are pretty small.

Leisure Family

10/10

Exceptional

22 Aug 2019

Verified traveler

Lovely hotel would stay here again room was small on the bottom floor but cant fault it. Quick check in staff very helpfull

Business_and_leisure Family

2/10

Poor

22 Aug 2019

Verified traveler

I suggest to you Expedia before offering a hotel on line you need to check it out first. This was the worst case of false advertisement i 've ever seen. The room was so small our suitcases could nit fit. We had to move to another hotel and pay more mony. There were no cupboards shelves, nothing.The hotel the rooms were nothing like the pictures on your website.They were rude and unappologetic. The reviews on your website were all fake. I later went on line and saw the real reviews and they were all horrible. This makes me rethink booking with you all again. I lost an entire day in London trying to reason with these people and trying to get anothet hotel.

Leisure Partner

8/10

Excellent

22 Aug 2019

Barry

Hotel is well situated for our train travel from Paddington.

Partner

6/10

Pleasant

21 Aug 2019

Verified traveler

Great location, the room was small but it had everything we needed, staff were super friendly

Leisure

4/10

Poor

18 Aug 2019

Sofiane

Small room

The room was very very small and ugly
Doesn't comply with pictures on hotels.com

2/10

Poor

17 Aug 2019

Verified traveler

I don’t like the room it was dirty and to small that not the room that I ask for. No iron inside the room. I like outside the hotel it was nice and clean it was close to the restaurant and the train station,

Self

8/10

Excellent

14 Aug 2019

Verified traveler

The front desk personnel were very helpful. No a/c during warm spell was inconvenient. A fan in the room helped. Most of the time I’m sure a/c isn’t necessary. Location was good, area seemed safe, room are small but for the price I have no complaints. Short walk to Paddington station was a big benefit (Express to Heathrow 15 mins).

Leisure Family

8/10

Excellent

10 Aug 2019

Verified traveler

Excellent location, and loved having a family room with 1 double and 2 single beds. Lobby area was lovely. Hotel layout is confusing, particularly room numbering and stairways (ie. room 403 is in the basement level, and I had a hard time ever locating the correct stairs). Room was somewhat cramped, but mostly expected for the price; unfortunately, the bathroom was absolutely tiny (hardly bigger than an airplane lavatory). Raised floor into the bathroom caused many stubbed toes, and proximity of bed frame to that same bathroom doorway meant repeated bruising from hitting leg on the bed frame while trying to enter.

Leisure Family

4/10

Poor

09 Aug 2019

Verified traveler

We were disappointed at check in, I had requested two rooms, one with two beds. We had two rooms, with one bed each, forcing one of my sons to sleep on the floor till a room became available 2 nights later. We knew the rooms were going to be small, but they were smaller than we anticipated, with no closet, nor dresser, and only a couple hangers. I asked for more, but never received any.
We booked a room with a television, and free Wi-Fi. From the first night, the TV didn’t work. I made them aware, and they said they would fix it, took them 6 days. The Wi-Fi was spotty at best, I was able to connect, but apparently the speed was not much faster than dial-up. I tried to work from my room, and ended up setting up cellular service through my phone, and used that instead, at added cost. Then there were the 5-6 nights of false fire alarms, one night I can understand - but every night?? Come on people! Oh, and there was the nightly meetings in front of the hotel; for conversations that went till late - and as there was no A/C - our windows being open made their conversation, our conversation too. Very annoying!

There were some good points, several people at the front desk were helpful, friendly, and seemed to care about our concerns, and that helped. They provided valuable advice, some excellent drivers (except the last one who overcharged us) - and I want to thank them. But, some of them seemed almost tired of us, and that hurt.

Leisure Family

4/10

Poor

05 Aug 2019

Andrew

Fire alarm kept interrupting rest and sleep.

Fire alarm kept going off and the front desk seemed uninterested. Checked in a book to say “oh yes, you’re right” not “oh, we’re sorry” or “we’ll look into it”.

Self

8/10

Excellent

04 Aug 2019

Chan

The staff was friendly but there’s no air conditioner in the room. Overall, it’s not bad. :)

Leisure Partner

8/10

Excellent

29 Jul 2019

Verified traveler

Small but good hotel. Very good location. Close to everything you need to visit. Nice staff.

10/10

Exceptional

15 Jul 2019

Verified traveler

The staff is great and the location is fabulous. The rooms are small but it is clean and well worth the money....

Leisure Family

8/10

Excellent

04 Jul 2019

Verified traveler

Nice quarter, near Paddington station, near to the Hyde Park,

10/10

Exceptional

03 Jul 2019

Verified traveler

Great. Loved the main receptionist we saw everyday he was amazing!

Leisure Family

6/10

Pleasant

02 Jul 2019

Verified traveler

It is conveniently located to underground lines and Padington Station for Airport transfer

Leisure Family

6/10

Pleasant

02 Jul 2019

Verified traveler

The location of the hotel itself is the only reason why I would even consider staying here again. The rooms are very strange in terms of the layout, very typically English and small but the way in which everything is placed makes the space feel even tinier. The bathroom sink is so small and low, I had to bend down just to wash my hands to avoid spilling water all over the floor. There is no room to place any toiletries at all. During our stay, the bathroom light kept going on and off and we voiced this concern after our first night with the front desk, however nothing was done about it and by the third and fourth nights, we were basically using a dark bathroom since the bulb burnt out completely. Our check-in was fine, however our reservation was split into two bookings and one staff member told us we would have to check out and then re-check in again, just to move to a different room of the exact same type. We packed up all of our luggage and came down for check out, only to be told that the other staff member was incorrect and we could have just stayed in the same room. They have a DIY luggage room, which doesn’t look promising or safe at all in comparison to other properties in which only hotel staff have access to these rooms. I checked under the bed to make sure I had not left anything behind and was disgusted by the amount of dirt underneath, leaving me to question how well or how often they really clean the rooms. Often smelt cigarette in the hallways and into our room

Leisure Family

8/10

Excellent

23 Jun 2019

E.C.K

Great location and right next to Paddington train station. Staff was wonderful. Only complaint is that the rooms were VERY small which is common in Europe- but in our room when you opened the bathroom door it would hit the bed. No walking space and the shower was so small you literally would hit your head if you bent over.

Leisure Partner

2/10

Poor

20 Jun 2019

Verified traveler

Very bad hotel, dirty room, and hotel is located in dangerous area.

Leisure Family

2/10

Poor

19 Jun 2019

Verified traveler

Terrible hotel، small room, bad internet, bad keys،

8/10

Excellent

16 Jun 2019

Verified traveler

This was a great spot for you to tour through London. Kensington palace is a walk away and the city with all the historic spots such as buckingham the great tower London eye etc are all of a 18$ cab ride away.
The cons of the hotel however are they aren’t big rooms they don’t have xtra pillows but if you are going with a small group it’s perfect. You can also exchange usd to ponds at the hotel for a cheaper rate which I wish I would have known . Breakfast doesn’t come with eggs but is decent enough to hold u down but not worth the nine pounds if ur stay doesn’t come with it. I would give this hotel an 8/10. It was at the end of the day good enough for us and our mission of the vacation. Would go back for sure

Leisure Family

2/10

Poor

14 Jun 2019

SS

Pros:
1. Great location right near the Paddington Underground Station.
2. In-hotel breakfast
3. Good selection of small shops and restaurants near by
4. We felt safe getting to and from the hotel
5. Excellent Uber coverage
Cons:
1. Small room and a very tiny bathroom. When you sit on the toilet your head can touch the sink/washbasin!!
2. Claustrophobic hallways and stairs
3. No Shampoo or toiletries in the bathroom other than body wash.
4. No A/C. A small table fan was provided and they told us to leave the window open for fresh air!!
5. Breakfast was the same every day - Breads, Croissants, Jelly, Cereal, Milk, Coffee, Yogurt. Definitely not worth 9GBP/person/day.
6. With NO laundry facility on property, staying as a family for more than a couple of nights, required a suitcase haul to the nearest coin laundry about 1/2 mile away.
7. Terrible bed and pillows

Leisure Family

10/10

Exceptional

08 Jun 2019

Verified traveler

excellent location, very accommodating staff when we asked to switch rooms.

Leisure Family

8/10

Excellent

06 Jun 2019

Verified traveler

Historic building with relatively small rooms. Amenities included WIFI, cable TV and a luggage room to store after check-out.

Leisure Partner

10/10

Exceptional

28 May 2019

Verified traveler

Westpoint Hotel was a perfect place to stay. The location is incredible! Two blocks away from Paddington Station, and 3 blocks from Lancaster Gate tube stop and Kensington Gardens. This was the perfect portal to anywhere we wanted to go. The neighborhood is lovely, with lots of restaurants and cafes. And the hotel was excellent. The staff were helpful and friendly. We were able to store our luggage safely on our last day while we wandered around the city before our night flight. The room was small, and the bathroom, shower especially, was small. That's not a problem - but if you're looking for lots of space to spread out, this might not be the hotel for you. If you're looking for a comfortable and cozy place to sleep while you explore London, this hotel is perfect.

Leisure Partner

8/10

Excellent

27 May 2019

Verified traveler

Location, location, location!
Staff were excellent in their responsiveness to our needs.

Leisure Family

8/10

Excellent

25 May 2019

Verified traveler

Very clean hotel in a good location but our room was so small.