Name: Mercure London Hyde Park
Address: Talbot Square, 8-14, London, W2 1TS, GB

10/10

Exceptional

17 Jul 2026

Kirsty

Great for staying if going to BST Hyde Park. Plenty of food nearby and room was comfortable and clean.

Partner

6/10

Pleasant

20 May 2026

Anna

We secured a King sized bedroom (Sun-Tue) several months before our trip. This hotel is also owned by the same corporation that owns Indigo (right behind them, connected) and we were told, due to mechanical problems, we had to check in at Indigo with an \"upgrade\" for our King sized bedroom. We were paying around $400/night.
They put us in a room with a Full size bed and NO room to lay out our suitcases! We politely called and said this will not work. They then placed us in a Queen size bedroom, to which we conceded. Later, during our stay, we went to Mercure and asked to see their King sized bedroom. Oddly, it was available and so much nicer than the \"upgrade\" we were given. It would have been perfect, especially as an \"upgrade\" considering having to be placed in the other hotel with a smaller bed. We asked about the cost to which the lady said it would be around $250/night. We definitely were taken advantage. For this reason, we were very disappointed in our experience. We should have asked for a credit. They also have too many tables in the restaurant to allow customers and servers to walk through. We were bonked several times.

Partner

10/10

Exceptional

26 Apr 2026

Michael

Comfortable, conveniently located

Friends_and_family Friends

6/10

Pleasant

22 Apr 2026

Michelle

Great location to paddington train station that gets you everywhere

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

David

The staff are always excellent at this hotel and I have no complaints. I like its quiet location but also the excellent transport links and shops/pubs nearby.

Self

10/10

Exceptional

15 Apr 2026

Nora

Great location between shops near Paddington Station and Hyde Park's lovely Italian Garden. Friendly and helpful staff. Everything modern and clean.

Friends

10/10

Exceptional

12 Apr 2026

Karina

Wonderful stay! Excellent location and even better service. Breakfast was delicious. Thank you!!!

Partner

8/10

Excellent

19 Mar 2026

Teresa

Nice hotel with easy access to Paddington Station and Hyde Park

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Jay

Good, all round experience

10/10

Exceptional

05 Mar 2026

Arun

Conveniently located to underground tube, polite staff, great amenities, good restaurants nearby.

10/10

Exceptional

07 Feb 2026

David

Excellent bathroom and very comfortable bed. Also very clean and wonderful staff.

Self

10/10

Exceptional

22 Jan 2026

DAVID

The hotel is located in a quiet street but with lots of shops, restaurants and pubs nearby. The staff were friendly and always helpful.

Self

6/10

Pleasant

01 Dec 2025

George

I was very disappointed ted with the room. It was so tiny. King bed was quite hard.
The hotel was clean and offered all the facilities one would want.

Partner

6/10

Pleasant

12 Oct 2025

Wendy

Room was clean but \"cosy\", barely enough space for 2 people to walk around each other. Bathroom had a musty ordor bc the fan was non-functional. Location was great, close to Paddington easy to get to other sights, lots of food options nearby and very walkable to Hyde park. Just a security concern of how easy it was to access the hotel from many entrances without anyone noticing. Perhaps a card access for the elevator? Or eliminate the back access via the other hotel and restaurant?

Leisure Friends

10/10

Exceptional

04 Sep 2025

Paige

Had such a great stay. Can’t wait to be back!

Leisure Self

8/10

Excellent

04 Sep 2025

Troy

Very good location. In great proximity to restaurants and Paddington station. Very small hallways and rooms, clean bathrooms and good water pressure.

Self

4/10

Poor

07 Aug 2025

Thomas

Friendly and attentive staff. First floor room with small window facing a wall, small, warm, tiny unvented bathroom but a nice big bug to keep you company, but don’t worry there is a Nespresso machine to give you coffee in the morning – or wait that doesn’t work either. not their fault, but of course they complete the experience. There were screaming nosey kids upstairs jumping off the bed and landing on our ceiling.

Leisure Family

6/10

Pleasant

05 Aug 2025

Mehmet

Elevator was out of order for over 24 hours… it was tough for guests on the 5th floor. Management posted signs, apologising for this… they certainly should have done more, to compensate this inconvenience

Leisure

4/10

Poor

16 Jun 2025

Marcia

Room was TINY- I have seen bigger small rooms on cruise ships.

Air conditioning did not work our entire 6 night stay. Complained multiple times to the front desk and nothing was done. Apparently the HVAC crew just decided their own hours and couldn’t be bothered?

Only on my checkout, when I complained for a 4th time or more, was I even offered a fan. They never mentioned it any other time and I complained at least 3 times.

Leisure Family

6/10

Pleasant

30 May 2025

Benedicte

Average hotel in the area

Partner

6/10

Pleasant

28 May 2025

Donella

Stayed here as a result of a failed booking elsewhere. Expected somewhat luxury at 500AUD a night and got a mouldy shower. Mentioned it to reception and got food vouchers. What I would have preferred was a clean bathroom.
Overall for the price? Not happy.

Leisure Family

10/10

Exceptional

26 May 2025

David

None

10/10

Exceptional

23 Apr 2025

andre

Très beau sejour

Leisure Family

10/10

Exceptional

23 Apr 2025

Bradley

Nice place to stay

Great location near Paddington Station—super convenient for getting around. The staff were very friendly and helpful throughout our stay. We booked a standard king room, which was fine for what we needed. Just a heads-up: rooms are smaller than what you might expect if you're used to U.S. hotels, but it worked well for our three-night stay. Daily housekeeping was consistent, and the fridge was always restocked. Overall, a great experience. We’d definitely stay here again.

Partner

10/10

Exceptional

23 Apr 2025

Stephen

Considering how short a walk it is from Paddington station, the location is a really quiet cul de sac. Very convenient for onward travelling in London.

Business Self

8/10

Excellent

21 Apr 2025

Raymond

Convenient

Leisure

10/10

Exceptional

11 Apr 2025

Peter

An enjoyable stay with friendly and helpful staff.

Leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Vicky

Very nice staff , nice hotel in a lovely area.

Leisure Family

10/10

Exceptional

09 Mar 2025

Charles

stay here!

Very professional, comfortable beds, great breakfast options.

Business

10/10

Exceptional

26 Jan 2025

Rachel

Excellent Stay in London

Mecure Hyde Park Hotel was in a Great Location. Room was small but perfect for a two night stay, clean and efficient housekeeping. Staff were friendly and very helpful, as we forgot our phone charger and they sorted a charger for us straight away. We had breakfast included which was at the Bella Italia in the hotel it was delicious and we had a good choice. We will definitely be back.

Partner

10/10

Exceptional

12 Jan 2025

Daria

The location is fantastic. Just a few minutes walk to Paddington Station. It is a beautiful building in the room was clean and comfortable. It took a while to figure out the heating in the room. The check-in staff were so friendly and helpful but the evening staff were not so much. I usually never get the breakfast included, but did this time and was extremely surprised and impressed with the selection and quality of the food.

Leisure Self

4/10

Poor

30 Dec 2024

Alexander

Biblically overpriced for a tiny typical London room. Bed was hard, used and tired springs. Pillows similarly poor quality.

Property has made no effort to put in ramps for disabled, or parents with push chairs. Navigating inside is like Tetris, again difficult with luggage and family and pushchairs. Decor is alright. Staff were super helpful when we asked for a cot, which we had requested in advance. “Free” snacks and soft drinks for the exorbitant and usurous room rate was nice though. There are much better hotels and not so small in London. Food options in Paddington are appalling. Tourist land but tourists deserve frankly better.. London and the UK is not what it was..

Leisure Family_with_children

10/10

Exceptional

30 Nov 2024

Jolyon

Good hotel - clean and comfortable. Friendly staff and good facilities. Amazing spot to get when you’re stuck at Paddington because of the floods! Highly recommended.

Leisure Self

6/10

Pleasant

29 Nov 2024

Roderick

Space was cramped. Little room to lay out suitcases. Conveniently located a couple of blocks from Paddington Station.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Deborah

So close to Paddington station, super convenient. Staff were lovely and very accommodating, looking after luggage, etc..

Leisure Family

6/10

Pleasant

18 Nov 2024

Esther

Easy access to the city of London

Leisure Family

10/10

Exceptional

05 Nov 2024

Michael

Good location. Will come back.

Business Self

10/10

Exceptional

02 Nov 2024

Teresa

No

10/10

Exceptional

30 Sep 2024

Luanne

So close to Paddington train station to catch the Heathrow express train.

Leisure Partner

6/10

Pleasant

26 Aug 2024

Darcy

The property is clean and in a good, walkable neighborhood for many things. The staff is professional and helpful. The rooms are very small but clean. Also, they say they have king-sized beds, but they are the size of a standard Queen. In the US and other Places in Europe, a King is a King, however, at the Mercure Hyde Park, a King is a Queen, and to actually get a King, you have to upgrade, and it's not one bed. Its two twin beds are pushed together, trying desperately to make a proper king. I was told by the staff this is the way it is in Europe, however, I'd just come from Iceland, and clearly, they understand a king bed is a king bed. Again, it appears that Mercure has its own standard, and that is not effectively relayed on their website when booking; therefore, I feel it's misleading. The trash along the sidewalks for days is also a bit gross. The breakfast was decent and easy each day.

Leisure Friends

10/10

Exceptional

24 Aug 2024

Verified traveler

A spotless, beautiful, quiet, modern bedroom. The beds were also very comfy. Great location. We would definitely stay here again. Thank you.

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Fumiko

Good value

Tight space but had a lot of clever ideas to put our stuff in the small room. Easy access from Paddington station. A lot restaurant option nearby.
No laundry facility just laundry service.

Partner

10/10

Exceptional

21 Aug 2024

Paul

.

Leisure Family

8/10

Excellent

15 Aug 2024

Sue

Good Paddington hotel

Good location close to Paddington and Hyde Park. Room was small but comfortable with a good bed and ensuite. Happy hour is appreciated. Staff were friendly and helpful.

Partner

4/10

Poor

30 Jul 2024

Bruce

Mecure, you broke your word

Unfortunately, due to a medical issue with my wife, we were forced to leave a day early. We coordinated with the Mecure staff and with our booking company, Hotels.com, for this early departure the day prior as it became apparent my wife would need medical attention. At the time we were given approval by your manager and Hotels.com and told when we checked out, that a refund for the unused day would be credited back to my credit card account.

Partner

4/10

Poor

20 Jul 2024

Frances

This hotel stores bag prior to check in!!

Great location! Lots around. I didn’t get the name of the lady who checked me in but she was very helpful!

However the actual room was quite noisy (could hear other rooms and people walking past) and there was a smell coming from the bathroom.

8/10

Excellent

18 Jul 2024

Joseph

Great Customer Service

Renèe was great. She was efficient, courteous, and super customer focused.

Friends_and_family Friends

2/10

Poor

12 Jul 2024

Verified traveler

Bugs and poor service

I woke up in the early hours only to discover a massive bug (or more - as it was coming and going from underneath the bed) going around the room, and eventually disappearing underneath the carpet. The picture doesn't do the size justice, as it's taken from standing on the bed.

I packed my belongings and went to reception, asking for a new place where I could finish getting ready for work.

They first suggested using the gym showers...

After I pushed for a room, they suggested I used someone else's who had just checked out but the room hadn't been cleaned yet!

After I pushed back again did they give me a new, unused room....

I requested to be put in touch with the manager who is still (one month later) unresponsive via email about reimbursement.

Overall horrific experience, extremely poor customer service and more importantly, extremely poor hotel conditions. The hotel is just not clean enough for the price and number of stars it has - you can see the carpet is old and dusty, surfaces look dusty etc.

And in my 20 years of living in London have never, ever seen bugs. It's just unacceptable.

Business

10/10

Exceptional

06 Jul 2024

Clarissa

Honestly, the rooms were great and clean. But what really stood out for us was the front of house staff! We arrived late on a sunday with our 2 yo and the staff were so welcoming and helpful beyond their usual duty. They helped me find milk at like 1030 pm for our kid which was amazing! Rooms are great but the staff are exceptional!

Leisure Family_with_children

10/10

Exceptional

05 Jul 2024

Lindsey

Perfect location after SZA concert in Hyde Park, 20 minutes stroll back to the hotel, quicker getting there as other entrances were open and could cut off the corner of the park.
Room was small but not a problem for myself and my daughter as it was only a bed for the night.
Room, bedding and bathroom very clean and staff very helpful and friendly.

Leisure Family

8/10

Excellent

05 Jun 2024

Richard

Good location for business, rooms were a little small though.

6/10

Pleasant

28 May 2024

Joy

Nothing

8/10

Excellent

24 May 2024

Damion

Quiet stay and excellent location

Business

8/10

Excellent

09 May 2024

Holly

It’s very clean, quiet, and within a reasonable distance to Paddington Station. The night staff are very polite and helpful, but I found the day staff a bit snarky (though still helpful). Everything is quite small, but most hotels in London are like this. The most helpful bit, is they will store your luggage for free if you arrive early.

Leisure Self

10/10

Exceptional

03 May 2024

Terri

Sophia and the staff were outstanding. We are going back.

Partner

10/10

Exceptional

30 Apr 2024

Jeanne

Great property! Very clean and the staff are quite kind and knowledgeable.

Leisure Self

8/10

Excellent

30 Mar 2024

Renee

The property was lovely inside the hotel, and the room was cosy as advertised. There was an atrocious strong smell which was the one thing that marred the experience. The smell was present the whole period of our stay.

Leisure Partner

10/10

Exceptional

11 Mar 2024

Ben

Small but neat, functional; convenient location

Business

10/10

Exceptional

24 Jan 2024

Rachel

Wonderful

Lovely hotel with great location and lovely staff. Would definitely use again.

Friends_and_family Family

6/10

Pleasant

31 Dec 2023

Thomas

Property was newly refurbished. Good breakfast. My wife and I had an allergic reaction to something in the room.

Leisure Partner

6/10

Pleasant

27 Dec 2023

Abbie

Great location, bad smell

Best thing about hotel is the location. Easy to get to from Euston on 2 tubes and also great walking distance to winter wonderland at Hyde park (25 mins). Quick 5 min walk to the tube station to get into central.
Hotel room was small no space to open case which is expected in London. Gave 3* due to the hotel room it smelt like drains especially the bathroom, we had to open the window while in the room to air it out however smell still lingered. Also unable to have a shower as the water built up and did not go down for a long time. Building works going on next door which woke us up at 8am, wasn’t aware until we got there. Overall nice hotel if drain system and smell is sorted. Would recommend short stays 1 or max 2 nights.

Partner

2/10

Poor

08 Oct 2023

Sharon

Mucure Hyde is where we stayed

I stay in London was very disappointing, the rooms were so small two people could not even be in the room at one time

Friends_and_family Family

10/10

Exceptional

24 Sep 2023

Wenjun

The front desk is very friendly and helpful. They allowed us store our luggage before chec in and after check our.

Business_and_leisure Family

10/10

Exceptional

15 Sep 2023

Michael

Room was very quiet although smallish with a large bed. Staff accommodating of early arrival.

Leisure Partner

8/10

Excellent

10 Sep 2023

Edward

Small but clean and well-appointed rooms. Steps from Paddington Station with dozens of bars and restaurants in a one block radius (I counted six places you could get shawarma within a block!).
Only major issue - they rent the rooms out for day use and when I arrived at almost 9PM they said the room wasn’t ready. For me it was only a short wait since I arrived so late but another poor lady in the lobby had been waiting for hours. If they can’t guarantee check in by 5:00 or so, they should state that clearly somewhere before you book the room. You shouldn’t have to pay for room for the “night” if you don’t get into the room until 9:30PM

Business Self

10/10

Exceptional

05 Sep 2023

Matthew

I liked the proximity to Paddington Station and lots of dining. It was also very close to the location of a wedding I was in London to attend.

Leisure Self

6/10

Pleasant

31 Aug 2023

Margaret

Was not a value for the price I paid

Leisure Self

6/10

Pleasant

26 Aug 2023

Cindi

When we got to our room the carpet was a little dirty, otherwise it was clean overall. We asked about the air conditioning because it did not seem to be working and the staff was not able to help much. The USB outlets by the bed did not work. The park across the street had been taped off. There were noisy people in front of the hotel at night which we were able to hear, but realized the outer pane window of the 2 windows was not shut, so just check your windows. It was nice to have the free items in the mini bar.

Leisure Partner

8/10

Excellent

26 Aug 2023

Emma

This is a very pleasant hotel. We enjoyed the room, the amenities and the restaurant but did not like being below ground level with very little natural light.

8/10

Excellent

22 Aug 2023

Anthony Michael

My wife and I stayed 10 nights at this hotel during a leisure visit. The hotel was clean, modern, and convenient to surrounding restaurants, stores, and transport links, while the staff was friendly and helpful. Breakfast in the morning was also good. The only downside was the size of the room. We knew in advance that the room would be small, but it seemed to get even smaller with each passing day. Nonetheless, it was a small price to pay for a very pleasant experience overall.

Leisure Partner

10/10

Exceptional

03 Aug 2023

Kumi

Paddington station, good restaurants and Hyde Park in all walking distance. The room is clean. The space is tight and open around bed only.
Staff was very nice.

8/10

Excellent

26 Jul 2023

Peter

Great Location close to Paddington station and service was excellent.
Rooms very small and corridors smaller

Friends_and_family Friends

8/10

Excellent

15 Jul 2023

Craig

Excellent choice for a quick stay near Paddington

10/10

Exceptional

11 Jul 2023

Susan

The upper floors of the hotel are very pleasant and the hotel is situated within easy walking distance of Hyde Park. The hotel staff were very helpful after an initial room mix-up.

Leisure Partner

6/10

Pleasant

08 Jul 2023

Christina

This hotel rents out rooms which are not taken care of. When we arrived we were asked to switch to the sister hotel because our room was not ready. The room we were assigned in this sister had an air conditioner which was rattling. We had to go back to reception and request another room. We did get a room in the original hotel booked however that room has single pane windows which were not sealed and later when we wanted to watch tv, the remote volume and channel buttons would not work so we had no sound. The staff was sending someone up to check and no one ever showed up. It seemed that they are aware but didn’t care.

Leisure Family

10/10

Exceptional

04 Jul 2023

Susanna

Love this hotel. Location is great and steps away from the Paddington station. Staff are friendly and helpful. Although the room is not large since it’s downtown London, the design of the room creates lots of storage room. I recommend this hotel.

Leisure Partner

10/10

Exceptional

03 Jul 2023

Rowie

It is a 5 min walk to Paddington Station for the train to Heathrow. The hotel is affiliated with a very good restaurant onsite. The rooms are small but we stayed in other hotels and had the same comment. It is London!

Leisure Family

4/10

Poor

02 Jul 2023

Andrew

Very dirty room, bad experience

We really don’t like giving bad reviews, but in this case we are going to have to make an exception.

Staff are lovely, and the location is very convenient.

HOWEVER - 1) The rooms are incredibly dirty - see the pictures of the bathroom pan and the stained carpet attached.
2) There was an awful smell in the bathroom all the time, we complained politely- and all they did was pour some beach down the drain.
3) Rooms are small, even by London standards.

Partner

8/10

Excellent

21 Jun 2023

Mark

Staff and service was excellent. The room was smaller than our cruise cabin but the bath was modern. Couldn't hang out in the room unless on the bed. Good location for us very close to Paddington Station.

Partner

8/10

Excellent

11 Jun 2023

Cynthia

Near Paddington station so convenient transportation. Clean rooms but very small. Elevator too small especially for luggage. Area is beautiful but has limited good restaurants. Mercury finally opened the cute bar last night we were there.

Leisure Partner

4/10

Poor

22 May 2023

Heather

If I had known that the family room (with three beds and not the layout in the photo) was in the basement with the window where mid of the night deliveries and guests arrive I would have chose a different hotel. I wound up buying ear plugs.

Leisure Family

10/10

Exceptional

16 May 2023

Deborah

A little jewel near Paddington Station

Fabulous location in a quiet spot very near Paddington Station and a short walk to Kensington Gardens/Hyde Park. Lots of great restaurants nearby. Small but comfortable room, great bed. Copious breakfast offerings. A really good find! We'll be back!

Friends_and_family Friends

4/10

Poor

03 May 2023

Verified traveler

This is not an 8 star hotel. At best it is a 6 star hotel. We booked a room with 3 twin beds for 3 nights. The room was for 3 adults. The first night we were not provided the room we booked; we were given a room with 2 twins and a cot. The staff said the type of room we booked was not available and the room available was too small for 3 twin beds. This is correct as the room was tiny. We were also told we could move to the type of room we had booked during the remaining 2 nights of our stay. We were not offered any discount for having to stay in the inferior room. When we were told that we could change to the type of room we booked the hotel staff wanted us to move in 15 minutes. 3 members of the hotels housekeeping staff were waiting right outside our hotel room door to the point of blocking our ability to leave the room. And, no staff member offered to assist us with our luggage when we went from reception to the inferior room nor when we moved to the second room. I posted about our check in experience and when I was checking out the reception staff made a comment about the posting. He also didn’t want to provide a receipt to me because he thought I had paid through “Expedia”, which I had not. I had the worst customer service experience I have ever had at this hotel and will never stay there again.
On a positive note, the breakfast was wonderful and the waitresses superb.

Friends_and_family Family

8/10

Excellent

18 Apr 2023

Heather

The staff were GREAT and the location is very convenient for those wanting to go to Hyde Park and Paddington station. Get the breakfast option, you won’t be sorry. The cafe that provides the breakfast for the hotel is well run and delicious. The only complaint was how horribly hard and uncomfortable the bed was. Concrete.

Leisure Partner

4/10

Poor

14 Apr 2023

Verified traveler

Shower conundrum

The shower was completely blocked and unusable and with little time, left me in a sticky sweaty situation. Very disappointing, wish I had gone somewhere else.
(Im sure if shower was usable I would have had a acceptable stay)

Business

10/10

Exceptional

14 Apr 2023

John

The property was nicer than expected, the AC was key for us after moving from another property. And the bed was pretty close to being king sized ( unlike other properties).

We really enjoyed the staff, very friendly and accommodating.

I especially want to thank both Jabeen and ItChy, who were awesome and made our stay memorable. They greeted us warmly each time we came in, asked about our experiences and got us anything we needed. Valuable employees and make the hotel better!!

Leisure Family

2/10

Poor

13 Apr 2023

Andy

Poor hotel experience

Terrible experience. Tiny ground floor cupboard room, dirty carpet, noisy and not at all pleasant. Could hear people showering above, pipes rattling, floorboards creaking. Water pressure for shower was pathetic. Dirty inadequate blind on window. Back door into Bella Pasta for breakfast was a bit strange. Neither good value or a positive experience.

Business

8/10

Excellent

12 Mar 2023

michelle

comfortable

Comfortable hotel friendly staff. I was told mini bar would be restocked daily, it never was! Ran out of tissues on day one and again never re stocked. ordered a latte from downstairs bar and after 15 minutes and 2 separate servers, they finally told me there was no milk

Friends_and_family Family

10/10

Exceptional

26 Feb 2023

Stephen

Very convenient to Paddington!

Leisure Family

2/10

Poor

15 Feb 2023

SACHIN

The room was very small what is seen on the website it was completely different it's not worth it for £192 per night

Business

10/10

Exceptional

11 Feb 2023

Jane

It was very suitable for an overnight stay in London as attending an event close by. Hotel staff very friendly and helpful. Room was clean and adequate for an overnight stay. I would suggest leaving more tea, milk, coffee and sugar on the tray. Overall an excellent choice of hotel.

Leisure Partner

8/10

Excellent

10 Feb 2023

Edward

Nice room, decent size. Extra card operated door mildly annoying. Bed wasn't a king but was 2 singles pushed together (uncomfortable gap in the middle).

Leisure

10/10

Exceptional

10 Feb 2023

Francis

Awesome place, great staff, clean and modern.

Leisure Family

8/10

Excellent

09 Jan 2023

Ben

Good location, friendly staff. Room was small but clean and well equipped. The issue was an unpleasant odour from the bathroom drains permeating through the room. Would have been a bigger issue if we wanted to spend more time in the room.

Leisure Partner

8/10

Excellent

31 Dec 2022

Maryam

Tiny room. Altough it was decorated in modern style, you can hear the floor cracking!

Leisure Family

2/10

Poor

06 Dec 2022

Raeesa

The staff are outrageously rude, unprofessional and unhelpful. The supervisor admitted that a member of staff took a £250 holding fee during our stay without even telling me, this apparently should not have been taken in the first place. They said I should receive this within 24 hours which I did not it’s over 48 hours. I called to enquire to be left on hold, the supervisor was rude and talking over me and instead of being apologetic for their failure and errors she was defensive and disrespectful- a very low standard of customer service

Leisure Partner

4/10

Poor

26 Oct 2022

Claire

Not as nice as described

Hotel was ok but was not the quality of a 4 star hotel as advertised. Price was a little high for what it was. We booked a king room and were assigned a queen. Staff was friendly and accommodating, great location, and felt very safe. The description did not match what we thought this would be.

Business

8/10

Excellent

25 Oct 2022

Luis

We were placed in a room that had view of an alley. Almost felt like a back room in a basement.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2022

Elizabeth

Great location!!! I could catch the Heathrow Express or the underground at Paddington that was only a 3 minute walk from hotel. I walked a ton of sites in one day starting at Hyde Park all the way to Big Ben and the London Eye. Everything was so convenient and people were very friendly if you asked for help. The restaurant for breakfast attached to the hotel was amazing as well with great breakfast options each morning.

Leisure Self

2/10

Poor

06 Oct 2022

Wenji

The room was too small and it was not descripted on the booked one.
The conditions are poor.
Over charged on two credit cards.
Not a place you want to stay.

Leisure Family