12 London Street Apartments

10/10

Exceptional

13 Jun 2026

TAMARA

This property was amazing. Friendly staff that was able to accommodate our early check in and late check out Very convenient to the subway and buses The ac worked great for our 4th floor apartment. It was a walk up but they helped with the luggage so it was fine. Many nearby restaurants including one attached to the hotel that was nice and convenient.

Family

10/10

Exceptional

01 Jun 2026

Scott

Lovely

Family

10/10

Exceptional

26 Mar 2026

Megan

Great location. Close to a station and Hyde Park. No groceries near by. But fun to eat out,

8/10

Excellent

25 Mar 2026

Rebecca

The room was clean. The staff was very nice. It is in a great location.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Stephanie

It was very family friendly the staff was really nice and helpful.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Lori

The apartment was spotless the kitchen was a little tired and lacked some key utensils, but ideal for a last minute break.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Barbara

Handy to transport. Quiet. Liked that there was a washing machine. Enjoyed having a bit more space than a hotel room
The only drawback… stairs

Self

10/10

Exceptional

04 Nov 2025

Sapna

I stayed at 12 London Street Apartments last week and had an excellent experience. The staff were incredibly friendly and helpful, making check-in and any queries effortless. The location is perfect—right in the heart of the city, with easy access to transport, shops, and restaurants.
The apartment itself was spacious, clean, and well-equipped. The full kitchen was a huge plus for preparing meals, and the air conditioning made the stay very comfortable. Great value for money compared to other options in the area.
Other highlights: strong Wi-Fi, modern décor, and a quiet atmosphere despite being so central. I would highly recommend this property to anyone visiting London—ideal for both short and extended stays.

Business_and_leisure Family

8/10

Excellent

22 Aug 2025

Victoria

Excellent location.

4/10

Poor

19 Jul 2025

Scott and Nancy

This apartment is so worn out and ridiculously hard to find. The hotel several doors down is the check in spot, but you’ll have to struggle to find that information. The listing photos are very old and not an accurate representation of the flat- there’s so much wear and tear, it’s a bit shabby. There are doors to the front and back that would be pleasant if they opened and there was trash and dirt everywhere outside. Breakfast isn’t even included despite the high price of the flat.

Leisure Family

4/10

Poor

15 Jul 2025

VIVEK

Very small place although great location.

Extremely small place located on the second floor with super narrow stairs. I booked an apartment to feel spacious but in hindsight a hotel room would’ve been cheaper & better.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2025

Michiko

Great Location & Great AC!

Apartment was great for me and my 2 kids (19 & 15).
Pros:
-Location to Paddinton station (across the street)
-Good Kitchen (small fridge, stove, microwave, sink)
-Dining Table w/4 chairs
-Washing machine (laundry)
-3 beds (1 Double, 1 twin, 1 trundle)
-small couch, 2 tv's
-Grocery stores nearby & Kensington Park is walkable distance
-GREAT Air Conditioning!!
-Very nice staff!! (especially Shah at the front desk)

Cons:
-Kitchen did not have cooking pans, soup bowls, limited eating utensils, no cooking utensils (I ended up purchasing at Argos nearby)
- Flat #4 is only accessible by stairs

Overall, our stay was great. I would recommend it to families. It was really nice for getting around since it was across from Paddinton Station. There are several restaurants (Italian, Lebanese, British, Steakhouse, Mcdonald's, coffee shops).

Friends_and_family Family

6/10

Pleasant

03 Apr 2025

Adrian

This property is a lot smaller than what the pictures lead to, I think it was overpriced for the space and amenities we got. Everything is small and very basic.

2/10

Poor

09 Sep 2024

ruben

Sucio con cucarachas y mucho ruido

Leisure Family

2/10

Poor

06 Jul 2024

Kurt

I requested first floor apartment and was told I would get one because my wife cannot walk up steps but they put us in the third floor. I had to find another place and pay a lot more. They refused to give he a full refund because of their mistake.

Leisure Family

6/10

Pleasant

10 Jul 2023

JULIAN

Booked a 1bd apartment for our family almost 8 months ago. Confirmed with the property a week before arrival. When we showed up our reservation wasn't available. Amazingly bad coordination. However they did attempt to make it right with 2 separate hotel rooms, free breakfast throughout, and free laundry. We are lucky that our teenagers were old enough to be trusted in their own room otherwise this wouldn't have been good enough.

Leisure Family

10/10

Exceptional

08 Jun 2023

Don

A nice flat for the family

The front desk staff were wonderful. We stayed in one of the Flats/Apartment next to hotel. There was plenty of room for all four of us. A nice small, but functional kitchen with refrigerator and appliances for cooking and a washing machine that came in very handy. The beds were comfortable, two bathrooms, and just a couple minutes walk to Paddington Station. So it was so easy to connect to transportation to get around. The only negative was the Flat needed a few minor repairs to flooring, and some non-slip material for bathtub/shower. It was a nice tub, but very slippery to get in or out, or even just to just stand while showering.
Overall, a very good stay. And we would enjoy staying again.

Friends_and_family Family

4/10

Poor

07 Jan 2023

Kelsey

The photos didn’t align with the room we were given. The amenities listed on Expedia also didn’t match what we had in our room. Staff was incredibly friendly, but I felt a little misled by the info on the internet and what our room actually was like.

Leisure Friends

4/10

Poor

06 Jan 2023

Tracey

Not good

Rented a flat, not a hotel room. Staff was very friendly. Flat was in terrible shape. Broken furniture, toilet never flushed properly, bathroom sink wouldn’t drain so sink filled up while using it, shower floor is cracked and clearly water damage in hall with lifting wooden planks. Mattresses were very uncomfortable and super firm. Kitchen worked well. Windows are thin so the unit was extremely noisy starting at 5 am until well after midnight with street noise and voices. I could go on. Good location. Overall not worth it.

Friends_and_family Family

4/10

Poor

03 Jan 2023

Ciara Ann

Don’t trust the pictures!!!! Room was dirty. Toilet smelled bad which made the entire room stink if door stayed opened. Crack and mold in shower. Water damage on floor by washing machine. Dresser was broken. We were on the 3rd floor no elevators. Will not be staying here again.

Leisure Family_with_children

8/10

Excellent

23 Dec 2022

Bryony

Great location and very convenient. We booked very last minute and our choice was some what pot luck but we were pleased with our choice - very quiet and spacious apartment. A bonus is that there are four proper beds rather than a sofa bed in the living area. Check in was smooth and the staff helpful. We will definitely consider staying again.

Leisure Family_with_children

10/10

Exceptional

11 Oct 2022

julie

It was a great flat for our stay. Easy checkin and checkout.

Leisure Family

6/10

Pleasant

17 Jul 2022

Michael

Mixed bag, this place. We stayed for 2 weeks.
Pros: we felt safe, great/convenient location, comfortable beds, kitchen, clothes washer in room, AC
CONS: nowhere to hang towels, AC dripped water on floor, not clear how to get room cleaned, somewhat worn down (broken window blind, missing cabinet handles, loose cabinet door), smoke detectors removed

Leisure Family

8/10

Excellent

08 May 2022

IDIL

We stayed there as a family. Very comfortable compared to London standards;)
Wonderful support team (employees)
We will be back

Leisure Family

8/10

Excellent

19 Apr 2022

Jane

Great location. Very tight space, 2nd bedroom is effectively the lounge part of lounge kitchen.
52 stairs to apartment so if unfit or heavy luggage it could be tough. Nice area windows open for fresh air and good view onto park

Leisure Family

6/10

Pleasant

22 Oct 2021

Verified traveler

Great location, poorly equipped.

Very disappointed on arrival to find an apartment with little kitchen equipment, no washing machine (as detailed in the booking) and lots of stairs to climb with no lift (not made clear in the booking) The bedroom was tiny with little space to move around.
2 toilet rolls for 4 females staying 4 days, and only 3 towels. (4 names on the booking)
There was not enough plates/bowls/cutlery in the kitchen.
The staff when we got hold of them, (as they reception and phone numbers listed were for entirely different buildings) were helpful, although had little knowledge of the apartments. They seemed to be more for the hotel indigo close by. They did move us apartments. Marginally better with a washing machine, but still very poorly equipped kitchen.
The location was perfect, but for the money we spent, the apartment was a big let down. Won’t be staying here on our next visit!

Friends_and_family Family

10/10

Exceptional

09 Sep 2021

Geoffrey

excellent

Very friendlt & gave me an upgrade. Good aduce on the rea

Self

10/10

Exceptional

22 May 2021

Rachael

Great apartment, comfy bed and kitchen

Great stay! Spacious apartment for London, super close to Paddington station 🚉 Highly recommend!

Partner

4/10

Poor

07 May 2021

Verified traveler

Badly in need of cleaning and minor repairs

Well situated and very quiet, particularly in the bedroom, this place could be so much more with a proper cleaning (first and foremost) and some very minor repairs. I am no neat freak, though sweets rappers left lying about by previous guests, piles of dust atop the wardrobe, filthy corners and dishes put away after having not been washed properly were together really a bit much given the association with Mercure hotel chain. One set of blinds in the sitting room did not work properly, the fire alarm in the sitting room/kitchen had been removed (which is presumably a fire code offence) and the spin function on the clothes washer was (slightly) defective. The flat was equipped with just the one roll of toilet tissue - for a five-night stay. On the plus side, additional to the location and the quiet premises, the Mercure and adjacent hotel both had good exercise rooms by the standards of smaller hotels situated in central London.

Business

10/10

Exceptional

13 Apr 2021

Jo Inge

Great value for money!

These flats are so central, literally just outside of Paddington Station. They are spacious and the amenities are all in good working condition. The staff at the Mercure Hyde Park Hotel are all so friendly and helpful. The price is also very reasonable.

Business

2/10

Poor

17 Jun 2020

Verified traveler

Do not stay here

Absolutely filthy apartment even though we waited an extra 30 minutes past check-in time for the room to be ready. Found large amounts of drug use items plus crisp packets plus dirty dinner plates under the bed. Entire place stunk of cigarette smoke. Pubic hairs on the bed so linen had not been changed. Dining table fell off and landed on my foot severely bruising it. Had to go back to reception and request the apartment be cleaned “ again”. Noisy due to the road and old windows. Window blinds broken. No curtains so room too light to sleep. Requested wake up call that I did not get. Horrible place. The worst hotel experience I have ever had.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Cecilia

Väldigt bra läge.
Ganska ofräscht kök.
Badrummet var ok, duschen var mycket svårmanövrerad.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Francisco Javier

La habitación estaba limpia, el lugar estaba bastante bien ubicado y el servicio muy atento. Sin duda un buen lugar para salir a explorar la ciudad.

Family_with_children

10/10

Exceptional

31 Mar 2026

Christine

Ja

10/10

Exceptional

11 Feb 2026

Jeferson

Foi tudo bem!

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Diana Elmegaard

Fantastic flat for our family! Location is perfect for both Heathrow and anywhere in the city of London.
Picked up the key from Hotel Indigo where all the staff are brilliant. They sorted out anything we needed.
Brwakfast at Bella Italia two doors down is a must.
We Will most definitely be back!

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Kwok Hung

Very convenient location with just a few minutes walk from Paddington Station. Lots of shops and restaurants in the vicinity. Friendly and helpful staff. Full kitchen with complimentary soft drinks in the fridge. Just a reminder that there is no lift.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Sonia

Habría que mejorar los colchones, el baño y los muebles necesitan una reforma. Lo más incordioso es tener que subir 4 pisos, es muy pesado. En general hemos estado bien y la situación es buena con la estación de paddinton y los autobuses a 5 minutos.

Leisure Family

10/10

Exceptional

07 Dec 2025

Kiersti Anette

Perfekt beliggenhet, sentralt men likevel en rolig gate. Få minutters gange til undergrunnen og buss. Lys leilighet, godt renhold. Kommer gjerne tilbake.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Lars

Perfekt beliggenhet

Friends_and_family Friends

8/10

Excellent

05 Sep 2025

Line

Il se trouve à 2 minutes de marche de la station Paddington

8/10

Excellent

28 Aug 2025

Lena

Bra läge i London

Helt ok boende med separat sovrum. Bra läge, nära till Paddington station. Promenadavstånd till Hyde Park och Oxford Street.

Fyra trappor upp utan hiss. Störande ljud från någon apparat mellan rummen. Trevlig personal!

Vi var tre vuxna och tyckte vi hade det jättebra!

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

HIROTO

Good!

Leisure Friends

10/10

Exceptional

12 Jul 2024

Nancy

Es un lugar muy agradable, no nos importó que no tuviera elevador pese a estar en el 4 piso, realmente vale la pena. Muy recomendable!

Leisure Family

8/10

Excellent

06 May 2023

Sophie

Séjour avec nos 2 enfants (9 et 12 ans). Bon emplacement. Proche des transports, petites superettes, restaurants. Appartement vaste et propre. Mais il manque des équipements pour cuisiner (passoire pour les pâtes et torchons manquants notamment).

Leisure Family_with_children

6/10

Pleasant

20 Nov 2022

Gisselle

Pedimos toallas y que fueran a limpiar el apartamento y no fueron. No tenía secadora ni nada para limpieza del apartamento

Leisure Family

6/10

Pleasant

03 Jun 2022

Frank

Beim Check-In war das Zimmer nicht vorbereitet! Die Betten warfen nicht neu bezogen, es war nicht geputzt und es darf bezweifelt werden, daß zwischen den Belegungen 48 Stunden Pause lagen. Die Putzfrau, welche das Zimmer dann herrichtete war nicht gerade die hellste Kerze auf der Torte. Ein Set Handtücher wurde schlicht vergessen. Uns dieses Set zu bringen, war sie nicht im Stande, da sie ja keinen Schlüssel fürs Appartement hatte. Okay, wir waren im Zimmer und dieses hatte eine Klingel, deren Bedienung offensichtlich die Fähigkeiten detr Putze überstieg.
Zur Einrichtung des Appartements - wir hatten ein sogen- Superior. Ein Bett war angeknackst. Es gab nur einen wirklich kleinen Tisch für 4 Personen. Daran zu Essen erforderte, na ja Organisationstalent. Das Geschirr war nicht in allen Teilen für 4 Personen vorhanden.
Das Bad war in einem Zustand als hätte es jemand nach Selbststudium im Heimwerken gefließt und verfugt. Die Bodenfließen waren in unterschiedlichen Höhen. Die Fugen tw. ohne Fugenmassen. Silikonfugen waren eher grob verarbeitet (das bekommen meine Frau und ich wesentlich besser hin). Die Ausstattung des Appartements entsprach NICHT den Bildern! Gemessen daran, war der Preis unangemessen hoch.
Der Hof des Apparthotels warf ein dreckiges, dunkles Loch.

Leisure Family

10/10

Exceptional

27 Dec 2020

Jo Inge

Theprevious review I read about this place was pretty bad, but wow have they changed. The apartment was grand, spacious and with everything working. Staff is superfriendly, the location is perfect right off Paddington, this is a no-brainer.

Business

10/10

Exceptional

23 Dec 2020

expedia

Such an amazing experience

Business