Name: Putera Puteri Residence
Address: 190 Sussex Gardens London, London, GB

10/10

Exceptional

10 Jul 2026

Kelly

The staff were very friendly and helpful. The hotel was clean, it was very close to Paddington station and 4 minutes walk to Hyde Park (we were going to a concert in Hyde Park). We would stay again.

Friends

6/10

Pleasant

10 Jul 2026

Michael

Bathroom garbage had not been emptied from previous guest. Floor not clean. Bed comfortable and clean. Would not book again.

2/10

Poor

09 Jul 2026

Dawn

Substandard room with a single bed and a camping bed. Dirty toilet, filthy floor, rotten windows covered in black mould, dirty shower and the room was 6ft wide.
I made a formal written complaint and no one has bothered to respond.
Avoid at all costs

Friends

10/10

Exceptional

08 Jul 2026

Katie

For the price a fab hotel. Easy to get to Paddington and Edgware. Super convenient for Hyde park. Great location and lots of coffee shops etc for breakfast. Have stayed here several times now.

Partner

2/10

Poor

08 Jul 2026

Martin

I stayed here on Monday night.

The code for the keyboards did not work and the telephone number that was given to me on the message they sent me for checking in was incorrect.

I have stayed here for so I know how this operates, which is not a problem.

The big problem is the bed was not level,
So it was like sleeping on the side of a hill which was not very nice.

I contacted the residence via a message on Hotels.com and by email however by Wednesday evening some two days later I have not had a positive response from them. this is very annoying.

Self

8/10

Excellent

08 Jul 2026

Stacie

Excellent location, building quiet and safe, we did afterhours check in, very easy! Please note: there is no elevator.. and we were on the 4th floor and we had to drag our luggage. They stored our luggage the next day and it was wonderful.

Friends

4/10

Poor

06 Jul 2026

Stephen

The two pluses about this property were the clean sheets and an air conditioner that worked! The room wasn’t clean - I hated taking my shoes off and walking on the floor - it was gritty and visibly dirty. The shelf in the wardrobe had a layer of dust on it - I had to wipe it off before putting clothes on it. The mattress had no mattress pad which felt like a health hazard. The shower had dirt and rust on the edge of it.

We never saw the manager - they had a sign saying they would be at the reception desk from 9:00 am to 4:00 pm but never saw them. We communicated with them via texting and calling. They did answer a phone call to ask for another pillow. Our friends who also stayed there had a dirtier bathroom than ours and a clogged sink. We did see evidence that they came and tried to fix the sink but it was still clogged.

This could be a nice, cute property with a little TLC.

Friends

2/10

Poor

05 Jul 2026

Tony

Such a shame
only stayed one night with my daughter,
arrived at 2pm and was asked for e-mails and number that were never sent to me, then told the room was ready, arrived to the room the beds were still striped the room was no were near ready. when we finally got in the room we found all the blinds are down and they cant be opened as they are set to close on auto.
when we left the property we accidently left a pair of apple ear pods in the room, not a big deal, as soon as i arrived home i called the hotel and asked if they were found {we new they were as we tracked them and they there and being used} after a unconfutable conversation they admitted they had them, i asked if they would post them back to me they aggred too.
this was a Monday, by Thursday now word or ear pods so i called again no answer so i watts app them to tell them i would collect them.
so 150 mile drive sat morning i get there for 9am when they open no one there call them on answer by 9.30 a bloke turns up with a attitude a mile wide i ask for the ear pods he go's off to a back room and spends another 5min doing something finally i get them back. but there were many phone calls and watts app messagers i even offered to pay for a courier to pick them up.
don't stay with them there expensive and they only want ya cash no customer service at all pay a little more and have a hotel that appreciates you

6/10

Pleasant

01 Jul 2026

Keisha

Staff were brilliant, very helpful and informative. Cleanliness could be better ,I found hair in the bathroom and on the bed, there were dust and stains on the TV and there were 3 tea bags no milk or coffee. Air con was on it made the nights pleasant but it struggled to keep room cool enough in the day time. Overall it was a good stay quiet and uninterrupted

Self

6/10

Pleasant

01 Jul 2026

Rafael

They sent me a stock message through Expedia, but when I wrote back to them to say that I would prefer bedding without feathers (as their Expedia listing said could be done vis-à-vis hypoallergenic bedding) and, more importantly, to ask about early-check-in options, they simply ignored me. I flew in the next morning (18 hours after my messages to them) and killed time until 2 p.m., their stated check-in time, which was difficult after an overnight flight. I got to the hotel and took the quickest shower and got to bed immediately. At 3:04 p.m., an hour after the room had been deemed ready for check-in and after I was in it, an insistent Indian woman was pounding on my room door and saying \"Housekeeping...\" to ask whether I wanted a bottle of water, talking back instead of leaving after I yelled at her, continuing to knock for several minutes. What a stupid failure of service.
Aside from that, the room, being so cramped, had very few options of where to place a suitcase or backpack, but it had a long white shelf on the wall along the bed. I put my black backpack there and flipped it open while I was in the room. When I closed it the next day to leave, both the front and back had a bunch of whitish dust all over that I had to clean with water, because the shelf was filthy.

Self

10/10

Exceptional

16 Jun 2026

Jason

Very convenient location and easy check in

Self

8/10

Excellent

11 Jun 2026

Victoria

Very close to Paddington Station and easy to get to. Instructions to enter the property were easy. I had a room that overlooked the main road and the windows are not double glazed so can be noisy at times.
Rooms are small but perfect for one night to be close to Paddington Station.

Self

8/10

Excellent

03 Jun 2026

Nadine

Very convenient location near the station. Walkable to food and shops. Felt safe in the neighborhood. Great value with a bonus of air-conditioning.

Self

10/10

Exceptional

02 Jun 2026

Cindy

I have stayed at this hotel 4 times now, it’s excellent value for money, always clean and the room is well equipped. The location is great too, I’ll certainly be back again!

Self

8/10

Excellent

31 May 2026

Matthew

Good location and tidy room for the money. Air conditioning worked well. Would certainly stay there again and hard to find better value.

Self

8/10

Excellent

20 May 2026

Zoe

Check the milk beforehand - all three sachets in my room were out of date.

Business

4/10

Poor

20 May 2026

Sawa

Poor internet connection. It made it impossible to stay connected, plan, and work. No lift, which can be a challenge for someone with a suitcase.

Self

10/10

Exceptional

17 May 2026

DAVID

Room was well presented, enough room for 2 people, clean and tidy. 10 mins walk to Paddington Station and lots of cafés and shops nearby.

Friends_and_family Family

6/10

Pleasant

08 May 2026

Laurence

Good location. Comfortable and quiet. Good nights sleep. Price reflects basic amenities but good value for money.

Self

8/10

Excellent

08 May 2026

Ian

The residence is nice and certainly much more modern than many around this area (I have stayed in a lot as I use last moment stays in this area weekly). The TV did not work unfortunately but that is not a major issue. The shower door was a little loose and someone had splashed drink on the TV which needed a wipe off. But for the cost you cannot expect 5 star. I would definitely stay there again as it was a much nicer room and place than any other similarly priced hotel around Paddington.

6/10

Pleasant

02 May 2026

Simon

Property dated, lots of stairs. Location the best feature.

Self

8/10

Excellent

27 Apr 2026

Abhinav

Room was okay for a 1 night stay.

8/10

Excellent

25 Apr 2026

John

I loved the convenience - the check in system with a bunch of honesty cards seemed a bit cumbersome.
However mattress & bedding excellent and the TV screen was big!
Plenty of places to eat around the hotel and short walk to Hyde Park

Partner

10/10

Exceptional

17 Apr 2026

Elaine

I was super impressed with my room! For a single, it was way larger than all the other single rooms I’ve stayed at other hotels nearby. Really modern and comfortable, and spotlessly clean! Loved how you can adjust the temperature yourself. Would definitely recommend, and would definitely stay here again.

Self

10/10

Exceptional

15 Apr 2026

Nicholas

Again, just brilliant value.

Self

8/10

Excellent

14 Apr 2026

Dr Stefan

Great location for getting around. Staff friendly and helpful, especially with the ease of leaving bags before check-in and after checkout.

My single room was small but adequate with a nice bathroom. The rooms are quite close together and narrow hallways echo-ey; doors are quite loud when banging shut.

One major thing to be aware of is the rooms have the original single-glazed sash windows with poor sound insulation, and as the hotel is next to a busy road I highly recommend ear plugs - unless you are a VERY early riser! Loud motorbikes, lorries and police sirens disturbed my sleep from 5am onwards.

Self

10/10

Exceptional

12 Apr 2026

Deborah

Would recommend great for price

8/10

Excellent

08 Apr 2026

Tanith

Room was exactly what i needed for a brief overnight stay. Room was clean, bathroom and shower were good. Bed was comfy. Friendly staff at check in. Ate at Ask next door and food was good.

Self

10/10

Exceptional

06 Apr 2026

Zach

Staff are very helpful and nice, hotel is near lots of cool places and near a Greggs so thats a big plus, room was clean and bed was comfortable ( though it was leaning a bit to the left for some reason), also there was good tea in the room.

Self

6/10

Pleasant

03 Apr 2026

Alicia

This was a nice property. Clean, if small. The renovations made it more comfortable although a bit cheap. But great deal for the price. A bit of street noise but ear plugs took care of that.

Self

8/10

Excellent

02 Apr 2026

Luis

Very kind staff

Self

10/10

Exceptional

25 Mar 2026

Wing Yan

Staff are friendly. Instructions in the email are very clear. Excellent location. The room is clean and in good condition. A very lovely stay here.

Self

6/10

Pleasant

22 Mar 2026

Paul

Compact accommodation close to tube and mainline stations reasonably pri ed and comfortable with tea, coffee and bottled water in room. Modern bathroom and communal lounge. Wealth of coffee shops and restaurants nearby

Friends

8/10

Excellent

21 Mar 2026

ANDREW

Clean, comfortable room with helpful staff at a reasonable price

6/10

Pleasant

16 Mar 2026

GILLIAN

Lots of shops nearby. Staff friendly but not around much.
Lovely stay. Would prefer to have had two room keys but nobody around to ask at check in.

10/10

Exceptional

11 Mar 2026

Roy

Great quality for the price, 3 minutes walk to Paddington, easy access via coded card-box at entrance...well priced 'Ask' Italian restaurant next door

10/10

Exceptional

09 Mar 2026

Francesco

Very kind staff, they allow us to check in before 2PM, when we arrived in the morning

4/10

Poor

07 Mar 2026

Marina

My room was on the third floor and as soon as it started raining, the ceiling leaked and the entire bathroom floor got wet. The response time for the staff after 4pm is very slow. The rooms are dated and could be cleaner, my bed sheets had a few stains on them. The room has AC, but you can’t adjust it on the thermostat. Overall, it’s not bad if you’re expectations are low. You get exactly what you pay for.

Self

6/10

Pleasant

04 Mar 2026

James

The biggest sell for this property is undoubtedly its location, moments away from Hyde Park and Paddington station.
The room itself is functional with big windows to make the most of light. However, the floor being wood rather than carpet can make the room feel cold and uncomfortable when having had a shower and getting ready. They have tried to maximise what is available in the room with a tv and chair in front of it but this is in such a position and fixed height for the chair that it won’t be used and is space that could be best used in other ways. The bathroom is too small for what has been put in. I had to always have the door open whilst using the toilet because it is such a tight space, particularly for my height of 6ft. The shower door moving inwards covers the handle for the show so you can’t turn it on to warm up before getting in, forcing you to stand under the cold water whilst it heats up. The stairs at the entrance of the property are also uneven in depth which could make for an unstable walk for some guests. Finally, the door was broken on the final day of my stay. I am unsure how this was managed in the evenings but reception staff were there in the day to mange this.

The staff for this property were pleasant and helpful and location is fantastic. Ultimately it’s some of the design and choices for the space that I think impact how comfortable this stay could be.

Self

8/10

Excellent

27 Feb 2026

Valentina

.

Self

2/10

Poor

26 Feb 2026

CAMILLE

The room was not cleaned prior to our arrival. There was hair in the shower and on the bathroom floor, spit marks on the mirror and soap residue everywhere.
The comforter on the bed was ripped and the window did not close properly (even when latched) so even with heating on the room was ice cold and we could hear passerby discuss. The emergency # was a deadend and we received no support. After we complain the next day, the hotel requested photo and ghosted us. They refused to reimburse us.

8/10

Excellent

26 Feb 2026

nadeem

Room is good but very small for 2 people. The front desk staff very helpful in carrying my heavy luggage up stairs. Location is fabulous.

Partner

8/10

Excellent

20 Feb 2026

Rosalyn

The room was comfortable and fairly big by London hotel standards! The locks on the room door and front door are tricky to worth although they do provide instructions. Location is very good.

Partner

6/10

Pleasant

22 Jan 2026

Sandra

The room catered for everything you need, such as kettle, tea, coffee, water, wardrobe with ahngers, hairdryer, TV etc. The overall cleanliness was not great and the room needs some TLC. The shower was clearly not cleaned properly in a while and started to show moldy spots. I stayed for two nights and the room was not cleaned or the bin emptied after the first night. One towel was provisioned and not changed either. There was NO hot water when getting up at 5:30 and still not when checking at 6.15 but I had to get ready for work. - I am not sure if this was a one off or happens 'as normal'. The window was not soundproof and the wind brought a draft; the card system (when checking in) is not secure and the opening of the enterance door with the card reader is a hit and miss opportunity - I suggest to get is shown by someone properly to be on the safe side. I booked this accommodation again for next month but will likely cancel due to the above (esp. shower issue).

Business Self

4/10

Poor

12 Jan 2026

Rayane

The room was too dirty; the floor wasn’t even vacuumed. The shower was completely dirty, neither the glass nor the walls were cleaned, and the drains were clogged. In addition, there was noise from the other rooms and from the street; you can hear absolutely everything, from toilets flushing to people walking. Unfortunately, the hotel did not meet my expectations, but I was so tired that I simply stayed there since it was only a one-night stay.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Mark

Great location, comfortable bed and nice modern shower .

Self

10/10

Exceptional

22 Dec 2025

Guy

clean and freshly refurbished room with excellent shower, best budget hotel i have stayed at in a while

Friends_and_family Friends

6/10

Pleasant

18 Dec 2025

Ian

Small but modern room and bathroom conveniently located for Paddington. Terrible lack of responsiveness via the Expedia messaging app for the most basic request which went completely unanswered.

Business Self

10/10

Exceptional

14 Dec 2025

Lee

A little hidden gem!

I was apprehensive about booking and staying here, but how wrong could I have been.

Usually I’ll be staying in hotels that would be 3-4 star minimum, with spas etc.

Of course this place isn’t that but for the price you pay, and the cleanliness of the room I would happily recommend this place to friends and family

Great location for Paddington station and also lots of pubs and restaurants within walking distance.

Realise you get what you pay for, and you’ll be blown away.

Had a chat with the team on my departure too and they were so lovely and helpful

Self

4/10

Poor

13 Dec 2025

Claire

The bed was rock hard. No mattress protector. Only one pillow. Filthy stairs.
The room was clean enough.
Bags left unattended.

8/10

Excellent

11 Dec 2025

Bede

Staff were very helpful. The rooms were nice, with comfortable beds. All usefully located near Paddington Station.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Suresh

Great platform good discounts as well

8/10

Excellent

07 Dec 2025

Jane

Room was clean . Shower nice size. Only problem was with wi-fi connection

8/10

Excellent

06 Dec 2025

Sam

Location is great and staff very friendly.

Leisure Self

8/10

Excellent

01 Dec 2025

Lisa

Room was clean and was nice and quiet however the bed was way too small,I nearly fell out of it and the shower door was abit fiddly.could hear squeaky floorboards all night from the next room.owner was lovely and polite.very close to Hyde park good location

Leisure Friends

6/10

Pleasant

29 Nov 2025

Sandra

> Room OK but bathroom needs mold treatment
>Beware if you need to shower early-ish (e.g. 5:30am), as there is no hot water available.
>Cleaning was not great overall - dust, spider webs, mold, cup was wet but stained with tea/coffee; hair in bathroom/shower
>No hangers and broken hairdryer - but got these items replaced when asked
>Limited reception opening times
>Noisy doors/floors - you can hear everything when other guests arrive (and they do during early morning hour, as it is a central spot)
>Great, central location for Tube and trains
> Polite, helpful staff
-

Business Self

8/10

Excellent

23 Nov 2025

Kathryn

The staff were wonderful. The location is great. The room is very small but very clean and despite tiny bathroom, it has a great shower. There is a small room off the inside entrance where you can store luggage, and keep any food you buy in the small fridge

Leisure Self

10/10

Exceptional

17 Nov 2025

Ashleigh

Very courteous staff, helped me carry my bag up the steps as I have a back injury. Room was just what I needed.

Business

8/10

Excellent

10 Nov 2025

HUSSAM GHAZI

Yes very decent and convenient property

Business

6/10

Pleasant

06 Nov 2025

Sam

My room was on the third floor. Be aware, the residence does not have a lift! The bed was comfortable and the furnishings were sensible. It was good for my short stay, and close to Paddington Station which was the purpose of booking there. There was a pleasant amount of noise from the street and a reasonable view of the park. I really enjoyed my stay.

The front desk was not attended when I arrived at around 10 despite hours saying that it should have been. When there was an issue with the electricity going off, the venue could not be contacted through expedia, whatsapp, email, insta, or facebook to get a response. When they did respond the next day, they said that they had not been able to respond but had sent someone to resolve the issue (I met the person in the hallway within the hour). I told them that I would have expected to know whether the resolution would take an hour or three, and a progress update. Coffee was not refreshed in the room daily.

Leisure Self

10/10

Exceptional

06 Nov 2025

Mercedes

Clean. Small space.

8/10

Excellent

01 Nov 2025

Richard

I have stayed here twice now.
The checkin is a pain but everything else is fine.

Business

10/10

Exceptional

24 Oct 2025

Pawel

Best value for money. Great surrounding. 5 mins walk from Paddington station

Business

4/10

Poor

23 Oct 2025

Bethany

Disappointing

Bathroom sink and toilet not cleaned. TV not working.
No mattress protector. Wooden floors sill need hoovering. sweeping! Shower door broken.

Self

6/10

Pleasant

22 Oct 2025

James

Reasonably OK for a small cheap hotel..

10/10

Exceptional

17 Oct 2025

Kevin

Great location

6/10

Pleasant

16 Oct 2025

Kamal

Very basic room with small chair and unusable table (read shelf) fixed on the wall. Wifi in the room was terrible, kept disconnecting every minute. Nearly zero soundproofing thru the walls and the floor.
Generally clean, but left a lot to desire at that price.

Business

6/10

Pleasant

15 Oct 2025

Jonathan

Very mean bathroom; noisy communal space

10/10

Exceptional

11 Oct 2025

Ryan

Check in was ready with the information provide in advance. We arrived during the hours that reception was open and the member of staff explained everything in detail about how to get in and out of the building. The room and bathroom was exactly as described and the staff were amazing. Would definitely stay here again

Leisure Partner

8/10

Excellent

08 Oct 2025

Alastair

Rooms totally fine, certainly on the small side - but to be expected. One thing to be aware of is that the hotel is very noisy - for some reason all the doors slam very loudly which disturbed both my nights there, so bring ear plugs!!

Business

10/10

Exceptional

25 Sep 2025

clara

Clean

Business_and_leisure Family

8/10

Excellent

22 Sep 2025

Simon-Pierre

Small well maintained property. Clean room with enough space for 1 guest (or a couple). Very professional and responsive staff.
Property located in a vibrant and very lively neighborhood, with a lot of restaurants and shops, at walking distance from Paddington train station and subway.
Value for money.
I recommend Putera Puteri Residence for short stays in London.

Business_and_leisure Self

6/10

Pleasant

21 Sep 2025

Sandra

+ Convenient location
+ Room had every basics covered (towel/bed linen/soap/hairdryer/kettle/hangers/black out curtains)
+ Decent bathroom with hot water
- No cleaning during the stay
- Noisy: Every door just bangs shut and that went on all night + noisy due to traffic (room at back at main street)
- When I left the hotel at 6.30am, the front door was open/ajar
- Reception opening hours 9am-4pm, which felt inadequate from a security perspective as well as not getting answers when needed (I sent a message via text and 4 days later am still waiting for a response)

Business Self

10/10

Exceptional

17 Sep 2025

Jason

Easy checking
Great location and extremely clean

6/10

Pleasant

17 Sep 2025

Chris

Self check in will never be seamless but price low

There's a reason this hotel is cheap, so I accept a lower price but the self-check in works so so rarely. As such, the self-check in instructions are very clear but the door jammed and appears not to work. The phone number on the booking details has too many digits so doesn't connect anywhere, leaving just the option of messaging the hotel via the app I booked through. Then five minutes later someone \"randomly walking by\" who clearly is an employee, says \"there's a knack to opening the door\" which is something that should open - a door. Once in, basic as expected and perfectly comfortable room, very functional as most hotels at this price point. Just get the basics right of opening a door.

Business