Name: Roseate House London
Address: Westbourne Terrace, Bayswater, 3, Lancaster Gate, Hyde Park, W2 3UL, GB

10/10

Exceptional

12 Jul 2026

Basma

Great location and service

Self

8/10

Excellent

08 Jun 2026

Emily

This is a nice hotel in a great location but I wouldn’t give it five stars. The rooms are quite dated. The staff were super helpful and lovely.

Self

10/10

Exceptional

06 Jun 2026

kelly

Top notch staff! Gorgeous boutique hotel in the perfect location. Highly recommend!

Partner

10/10

Exceptional

19 May 2026

Ronald

Room was wonderful. Staff were excellent. Will stay again next time we’re in London.

Partner

10/10

Exceptional

06 May 2026

Joshua

Amazing staff and hotel.

10/10

Exceptional

06 May 2026

Deborah

We loved our stay, it was quaint and quiet. The staff was helpful and accommodating with several extra things we needed. We arrived early but they called when a room was early around 12:30. We would recommend the Roseate Hotel to friends and family.

Partner

10/10

Exceptional

29 Apr 2026

ninette

The blinds were broken

Friends

10/10

Exceptional

20 Apr 2026

Hemanth

Excellent location (10 min walk from Paddington) and a lovely boutique hotel. Staff were super friendly and made the stay delightful

Self

10/10

Exceptional

16 Apr 2026

Paula

The room was spotless and charming. The staff was amazing. Breakfast was quite good and the location is perfect. My new favorite hotel in London.

Business

8/10

Excellent

15 Apr 2026

Shelley

Very comfortable stay. Rooms need updating. Location convenient with short 4 min walk to paddington and 5 min to Lancaster gate central line and Hyde park. Staff were lovely. Breakfast room looked nice and prices reasonable.
Place badly needs a room decor face lift . But felt like staying at a relatives guest room…cosy comfy in a more traditional way

Partner

10/10

Exceptional

14 Apr 2026

Brenna

Clean room, lovely staff

Self

10/10

Exceptional

10 Apr 2026

Sarah

The Roseate staff were incredibly accommodating and kind where there were issues with my last minute booking through Expedia. The hotel is very conveniently located near Paddington station, and I wouldn’t hesitate to stay here again thanks to the great service.

10/10

Exceptional

01 Apr 2026

Janet Victoria

Can’t comment on food. Did not eat there.

Friends

10/10

Exceptional

26 Mar 2026

Nicola

The staff were excellent- very polite and anxious to please. Loved the room and the hotel is perfectly located for Paddington

Self

10/10

Exceptional

24 Mar 2026

Joana

As said in my previous review, the staff is most excellent and worth the visit. The rooms are lovely as well.

Family

10/10

Exceptional

24 Mar 2026

Marie-Sophie

The front desk staff is the absolute best at the Roseate House. They are all incredibly helpful and knowledgeable. They always went above and beyond. Thank you again to Mohammed, Daniela, Vishnu, and Hamish!

Family

10/10

Exceptional

08 Mar 2026

Charlene

Yes, perfect

Partner

8/10

Excellent

04 Mar 2026

Emma

The staff were truly exceptional. Kind, conversational and always on the ball. The condition of the hotel was quite dated - at least our room. The photos on Expedia didn’t quite translate into our experience, sadly, so it’s unlikely we’d stay again. On the plus, room service prices were very fair for London. Thanks for our stay.

Business Partner

10/10

Exceptional

25 Feb 2026

Aileen

Lovely historical home with great art. The location is close to Paddington, very convenient. The staff were very friendly and even insisted I take an umbrella which turned out very handy.

The building is older so you hear some stairs creaking but nothing terrible and did not impact sleep.

Self

10/10

Exceptional

16 Feb 2026

Maria

Everything about this hotel is great - the location, cleanliness, staff and food. I highly recommend it for both tourism and business stays.

6/10

Pleasant

25 Jan 2026

Clare

Two of the men at the front desk were very friendly and helpful as was the man at the door.

8/10

Excellent

25 Jan 2026

Diana

The room was lovely and spacious. We greatly appreciated the warm welcome and fruit plate as well! Some confusion was had between the two staff members regarding a “complimentary” upgrade vs paying for one and of course we had to pay for what was stated to be complimentary. Otherwise great stay and loved the balcony.

10/10

Exceptional

13 Jan 2026

Marcel

Great easy quick clean stay

Business Self

10/10

Exceptional

12 Jan 2026

Graeme

Service, room and hotel were 1st class

Leisure Partner

10/10

Exceptional

07 Jan 2026

Carina

Excellent in every way. They made my parents stay very special. Thank you

10/10

Exceptional

03 Jan 2026

Hari

Excellent service and spacious room.

Leisure Self

4/10

Poor

13 Dec 2025

Julie

The room was below street level, and the window (which was unlocked and opened) looked out over a messy storage area. When we asked about a relocation, we were told they were fully booked. We booked AND paid for the room two months prior, so this reason seemed doubtful. We believe we were assigned the room for guests who booked through hotels.com. We never had WiFi due to the room being on a subterranean level. We also asked for two keys and were told we’d have to pick up a second one later that night. When we inquired after dinner, we were informed a second key hadn’t been prepared.

10/10

Exceptional

06 Dec 2025

Kathleen

Lovely hotel in a pretty area of London. Close to Paddington, Hyde Park and dining options.

Leisure Self

6/10

Pleasant

06 Dec 2025

Sue

No hot water I’m afraid

8/10

Excellent

03 Dec 2025

Leigh

A beautiful hotel ideally situated near Hyde Park and the Royal Albert Hall. Staff were extremely friendly and helpful and the room was clean and spacious (for London!). Breakfast was good quality with plenty of choice. The only issue was no hot water in the morning which was down to a fault which was being fixed when we checked out. These things happen and the staff were very apologetic and gave us breakfast at no extra charge. If you like character boutique hotels, this is for you.

8/10

Excellent

28 Nov 2025

Olivia

Overall, Roseate House is in a prime location, and the staff is wonderful, their attention to detail and helpfulness makes the experience. My room was a little outdated compared to the pictures advertised, but I think that was an exception. The property overall was gorgeous, and situated perfectly in Paddington.

Business Self

6/10

Pleasant

24 Nov 2025

Janellen

We've stayed here for years and it is just going down hill. One elevator of two has been not working for over a year. The hot water was lukewarm during our 3 day stay. The very tall 4 poster bed doesn't have a stool for short people to use. The door to the mini-fridge doesn't close. Its the little things - and this is a fairly expensive boutique hotel

Leisure Partner

10/10

Exceptional

24 Nov 2025

Diana

A stunning property with the greatest staff and warm hospitality. Graham was exceptionally kind and I truly enjoyed my stay!

10/10

Exceptional

01 Nov 2025

renato

Wonderful hotel in convenient location and the staff was fantastic. Every person I interacted with was friendly and professional.

Leisure Partner

8/10

Excellent

22 Oct 2025

Sue

Room upgrade, thankyou. Delighted to return to this friendly convenient hotel

10/10

Exceptional

07 Oct 2025

Nicola

The staff was amazing - nothing was too much trouble. A room glitch was managed with grace and compensation.

Leisure Partner

10/10

Exceptional

06 Oct 2025

allison

Excellent location for train and park

Business Self

8/10

Excellent

03 Oct 2025

Barbara

The desk staff went above and beyond to be helpful. The afternoon wait staff woman in the Hyde was unpleasant and provided poor service. I did not read carefully enough regarding breakfast. It is available but at a cost and you must notify the staff that you would like breakfast the night before breakfast. The outdoor garden area did not appear to be available for use during our stay. The bath in our room was down 2 steps from the level of the room. The room (except for steps to the bath) and front desk staff were lovely but the price was high. We would not stay again.

10/10

Exceptional

28 Sep 2025

Kathleen

Fabulous location! Great staff! Wonderful room and amenities. I have visited London for 20 years and wish I would have found this hotel before now. Short walk to Paddington station; Hyde Park and great restaurants!

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

Brack

We only stayed here briefly, but the staff was incredibly friendly and helpful. If you’re looking for a spot close to Paddington, this is a great choice.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Verified traveler

Wonderful experience! Would stay here again.

highly recommend staying in this fabulous place! We were on the sixth floor gorgeous views would totally choose to stay there again if we revisit London! The staff was super helpful, super friendly, and we could not have had a better stay in London! So close to Paddington Station for access to trains to the airport & other places.

Partner

10/10

Exceptional

29 Aug 2025

Jim

Was a delightful surprise! All the staff were remarkable and beyond helpful

Leisure

10/10

Exceptional

21 Aug 2025

Gayatri

Super convenient location to Paddington Station; lovely neighborhood; top notch staff.

4/10

Poor

16 Aug 2025

Jennifer

I booked two rooms at this property based on the excellent reviews. Arrived around 9 PM. I had booked two King rooms. One of the rooms was a king room and the other room was two twin beds pushed together and what would be their twin room, which was in considerably worse shape. When I went down to the lobby to say I had booked a king room not two twin beds pushed together with a topper. The gentleman at the front desk told me that that’s just how rooms are in London however, my daughters who were in the other room had the king bed that we booked. I was exhausted from the flight and we were only there two nights so did not feel like arguing the point, especially since this is supposed to be a five star hotel. The room hadan extremely large stain on the window, shade and the curtain, and the gray carpet was stained with dirt.

Leisure Family

10/10

Exceptional

16 Aug 2025

Joanne

The property is wonderful. Rooms are very nice. Located on a quiet side street and very convenient to Paddington Station.

Leisure Family

10/10

Exceptional

08 Aug 2025

Charlene

Excellent

10/10

Exceptional

29 Jul 2025

Xueheng

A wonderful place to stay, friendly staff, clean room, comfortable bed, and convenient location. Will come back!

Leisure Family

10/10

Exceptional

09 Jul 2025

Nancy

Our suite was well appointed. The bed was so tall I nearly needed a step stool!
The in house restaurant and bar are not to be missed. We had an exquisite dinner and drinks.

6/10

Pleasant

03 Jul 2025

Mitchell

Great location but room amenities are outdated - no USB phone charging

Leisure Self

10/10

Exceptional

19 Jun 2025

Marion

Lovely rooms. Helpful friendly staff. Excellent location.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Zachary Joseph

Great location in an area with plenty of transportation options. The hotel staff was very kind and helpful.

Leisure Partner

8/10

Excellent

23 May 2025

Verified traveler

Good, not great.

Hotel is located on a beautiful block just a short walk from Paddington Station. Lots of restaurants around and easy to get to other parts pf London. Room was cozy, but being on the ground floor we heard EVERYTHING above us. If you want a late checkout, it will cost you and even after confirming it on check-in, they still set off an alarm at noon and called my room at 12:30 on the day of checkout to verify.

Friends_and_family Family

10/10

Exceptional

22 May 2025

Mark a

Wonderful Hotel

This is a wonderful hotel not too far from Paddington Station but, not in the thick of the commercial commotion. It is on a quiet street, treed and just nice. The staff here are wonderful, very eager to ensure you are happy with your stay. I would suggest that guests aim for the Junior Suites as ooposed to Executive King, or stay on floors 1, 2, or 3, The 5 th floor floors are very squeeky and if you stay on the 4th floor, you will hear them. We stayed at this hotel off and on over the course of two weeks. We would stay again on future visits to London.

Partner

10/10

Exceptional

16 May 2025

Caroline

Luxury boutique hotel in a perfect location for Hyde Park and Paddington station access.

Business_and_leisure Self

6/10

Pleasant

10 May 2025

Richard

Great location and friendly helpful staff.

While the staff and the location were excellent, the hotel is tired. The carpeting looked worn and dirty, both in the hallways as well as in the rooms. The hair dryer could not be plugged in the bathroom and an outlet by the bed had to be used. Generally speaking, the hotel needs a refresh.

Partner

10/10

Exceptional

07 May 2025

kendrick

Amazing stay!!!

Self

10/10

Exceptional

06 May 2025

Elizabeth

This hotel is a fabulous little gem just 5-minute’s walk from both Paddington Station and beautiful Hyde Park. Excellent location. The rooms are elegant and charming. Staff is super friendly and personally attentive to our every need. We LOVED this hotel and will most certainly go back the next time we’re in London.

Leisure Partner

6/10

Pleasant

03 May 2025

Carol

Easy to find from Paddington Station. Has ac, which is a plus. Television did not work properly and the picture was too pixelated to be watchable. The lift is also being renovated so you have to use the stairs, but staff is happy to assist you with your bags.

Leisure

8/10

Excellent

17 Apr 2025

Verified traveler

Convenient Location, Hotel has Potential

Please note! If you're driving here - and they have some parking available - make sure you use a parking app (Your Parking, Just Park, etc.) well in advance. You'll be expected to do this on arrival if not or FA e a hefty £50 a night parking fee.

That was probably my only annoyance. Otherwise the staff so go out their way to make you feel welcome, and while I couldn't call the service superior, it was good and the staff are friendly.

Hotel is located close to almost anything you'll need (restaurantss, shops, bars) and even some interesting tourist spots - like Hyde Park and the River Thames.

Not much to complain about but the only thing I'll perhaps return to for another stay is their accommodation of pets and availability (not guaranteed) of on-site parking.

Partner

10/10

Exceptional

14 Apr 2025

Kristen

Lovely staff, beautiful room. Had room service on our balcony and it was perfect.

Leisure Friends

2/10

Poor

09 Apr 2025

Fatima

They gave us the Garden view room, it was at the basement the worst room without view I don’t understand why they name the room the Garden view. A lot of noise. You can hear all the noise. First day we woke up at 6am with the noise of the mowing machine and the noise of the steps. I will not recommend it.

8/10

Excellent

02 Apr 2025

Verified traveler

Convenient location

This hotel is close to Paddington Station which is great to access Heathrow Express train services and the London tube station. Also very close to Hyde Park which was great.
The hotel reception staff are friendly enough...check in seemed to take some time.
The rooms are quaint but small for 2 people. I was travelling by myself so it wasn't an issue but if you had two or more cases it would be a squeeze.
There was no hot water when I had a shower around 9.30am but there had been at night and there was the next morning when I had an earlier shower. There is a bath in the room which was nice.

Watch out for \"discretionary\" services charges in the UK now. This hotel added a service charge plus a large 8 pound \"discretionary charge\" to my tab when I had 1 drink in the restaurant bar. Upon check out I questioned it and it was removed.

I was also asked to pay an undisclosed fee towards \"hotel upkeep and maintenance\" upon check out. I declined this as well.

Overall it was comfortable and convenient but it was at the higher end of rates for that area.

Self

4/10

Poor

02 Apr 2025

eric

Walls are thin, had a group of loud people in the room next me making it difficult to sleep.
At night I kept hearing a loud click click noise that sounds like plates in a restaurant, this went on into the early hours . The following day I had 9 hours in planes and airports and needed a decent night's sleep but only slept maybe 4 interrupted hours.
The next morning I went to the lobby and asked about the click click noise they looked at me as if they knew nothing about it
It may have been the elevator.

Leisure Family

6/10

Pleasant

14 Mar 2025

Paul

This was the second time we stayed here in the last 2 weeks. The room we have is ok but not large. (Not on the same par as the last stay) It had a window that is small so it feels claustrophobic. It’s an executive king room. There is no lift to the floor so we had to carry our luggage up a flight of stairs.

Leisure Partner

10/10

Exceptional

12 Mar 2025

KEITH

One night of comfort

Wonderful stay, though only for one night will be staying again next time in London.

Self

10/10

Exceptional

06 Mar 2025

Grant

Great stay

Leisure

10/10

Exceptional

06 Mar 2025

james

The staff at Roseate House were all very friendly and did everything they could to make our stay enjoyable and stress free. The whole ambience was far from that of a large corporate and impersonal hotel. Can’t wait to return!

10/10

Exceptional

05 Mar 2025

Timothy

Very convenient location, clean, spacious, comfortable accommodations and excellent service! What more could you ask for?

Leisure Partner

10/10

Exceptional

04 Mar 2025

David

Excellent location and service

Have stayed here before and the accommodation is excellent and the staff are beyond excellent. This is a 5+ star rated facility.

Self

8/10

Excellent

03 Mar 2025

Paul

This is an excellent hotel. The location is perfect for access to Mayfair and Hyde Park. Our room (the executive suite ) was spacious and a great view. The staff was friendly and attentive.
The only negatives were that the electric sockets would not hold our adapters. The beds were a bit soft. The heater made the room too hot so we didn’t run it. The bathroom had a bad odor. They fixed this (without us asking) by putting on a hidden fan that ran the whole time. We didn’t use the restaurant because there are several good ones in the area. Try Les Filles a block away. You won’t be disappointed-for breakfast or lunch.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Niall

Great hotel

Great value versus other similar level hotels in London. Staff are excellent and very friendly and professional.

Business

8/10

Excellent

24 Feb 2025

Shelagh

The staff were very friendly and responsive and the overall ambience was very good. However, there were two issues. First, the room safe did not work, but someone came and removed and replaced it promptly so that was easily resolved. The more aggravating problem was that the room was under heated and the en-suite bathroom was not heated at all (in February). After asking the manager for assistance, he stated that the thermostat was switched to an energy savings setting. He overrode that and we were able to heat the room, but next morning the maid put it back on energy savings so it cooled right down again by the time we came back. The freezing cold bathroom made showering unpleasant.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Timothy

3 night stay

Wonderful place. Perfect location

10/10

Exceptional

19 Feb 2025

Timothy

3 night stay

Fantastic. Great location. Impeccable customer service

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Juliana

Loved it! Will be back!

Self

10/10

Exceptional

30 Jan 2025

Julie

London trip 2025

Friendly staff, lovely hotel. I had mobility issues and was given a room on the ground floor. Would highly recommend this hotel.

Friends_and_family Family

8/10

Excellent

22 Jan 2025

Liam

Great location

Business Self

8/10

Excellent

12 Jan 2025

Sue

The hotel was lovely, staff very welcoming, booked a superior room which was small but nice and had everything we needed. A nice refreshing drink on arrival was a nice surprise and the breakfast although not included in the room rate was very good value and delicious.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Michael

Terrific place

10/10

Exceptional

28 Dec 2024

ASHLEY

New Home in Paddington

I stay in Paddington when I come to London because it is convenient for the Heathrow Express. This was my first stay at Roseate House and it will be the only place I stay in the future. The hotel itself is lovely. Great sitting area and bar - comfortable with quiet elegance. Wine menu is excellent. Food menu and food itself also excellent. The room was great. Has everything you need, exceptionally clean, very comfortable bed. But what makes this hotel is its staff - the reception, management, doorman, restaurant and bar service - each and every person made this home for me. I stayed 19-21 December 2024 and the owners should know how fortunate they are to have collected such an incredible group of individuals to represent them. I thank them the most for my stay and look forward to hopefully seeing them again soon upon my return. I highly recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2024

Sue

Optional service charge added per day. did not pay

Leisure Self

10/10

Exceptional

17 Dec 2024

Cecilia

My second stay here was just as enjoyable as the first. Best location to get anywhere in London! Fantastic staff and great services!

Leisure Self

10/10

Exceptional

17 Dec 2024

Maria

Amazing place to stay for business or holiday, extremely kind staff. Special thanks to Irisha and Svitlana who made my stay wonderful. I can't wait to come back in February 2025.

Business

10/10

Exceptional

10 Dec 2024

Patti

This was my third stay, and the wonderful young lady who checked me in very kindly upgraded my room to an executive king. I had a lovely stay- the bed is probably the most comfortable I have ever slept in. I really love this hotel, and will stay here any time I visit London. The staff are very gracious and professional. It is also conveniently located to Paddington, but on a quiet street.

8/10

Excellent

08 Dec 2024

Jane

Hotel staff friendly and efficient. Rooms compact but had everything needed except shower was in need of refurbishment and a plug near main mirror would have been really useful. Overall clean and comfortable room

Friends_and_family Family

6/10

Pleasant

01 Dec 2024

Michael

No hot water in shower!

No hot water for a shower first morning of our stay. We were planning to leave around 8:30 but there was no hot water for a shower. I was told they would send someone to the room. No one came. Then after some time I went to reception and after some probing questions to the manager I was told the boiler had to heat up again. We were 1.5 hours late getting out and that impacted our plans for the day!
Upon check out I was asked if I wanted to give two gratuities and I declined as I was unhappy about the service and lying about the hot water situation.

Partner

8/10

Excellent

27 Nov 2024

Wendy

Location is excellent, very close to Paddington. Staff were very accommodating and helpful. Delicious breakfast; nice room for the price.
Will return.

10/10

Exceptional

21 Nov 2024

Patti

This was my second stay, and it did not disappoint. My room was very comfortable- the bed was great and shower pressure was very good. It is conveniently located to Paddington Station, and a lovely walk through Hyde Park got me to the Kensington area, which I love!
I’ll be back in a few weeks for a one night stay. Great hotel.

Leisure Self

2/10

Poor

13 Nov 2024

Keith

This property, close to Paddington Station, advertises “sound proof” rooms. They are not. And that is why I am leaving a review, because we relied on that in choosing this hotel. We had trouble sleeping because we could hear the guy next door speaking - he was not shouting but just a normal voice - we clearly heard him sneezing as well. When the person in the room above us walked, we heard every step and an occasional boom that sounded like he was dropping a bowling ball. (My wife theorized he was just dropping the toilet seat lid.) The plumbing system is medieval - turning on the cold water tap created an incredible screeching sound, comparable only to the screech heard when turning it off. The staff was quite pleasant, but that didn’t make up for the false advertising.

Leisure Family

6/10

Pleasant

11 Nov 2024

Verified traveler

This is not a 5 star hotel.

Sheets/covers were dirty, as were the lampshades at the bed - covered in hair. The pipes made a crazy noise when turned on. To say this is a 5 star hotel is a complete joke.

Staff were very nice.

Partner

10/10

Exceptional

30 Oct 2024

Matthew

This place is great. Will definitely stay again if traveling to London.

10/10

Exceptional

29 Oct 2024

William

Excellent 4 night stay; good value; nice neighborhood to base your stay out of

Leisure Family

10/10

Exceptional

22 Oct 2024

mark

The hotel was very welcoming. All of the staff were excellent, especially the staff at reception. They were pleasant and strived to make sure you knew they appreciated you being their guest.

Leisure Friends

10/10

Exceptional

16 Oct 2024

Larry

It’s a beautiful property, very comfortable and easily walkable to the tube station.

Leisure Partner

10/10

Exceptional

15 Oct 2024

James

Another excellent stay. Always quiet, clean, friendly and comfortable with easy access to Paddington trains and Underground.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Franklin

Nice friendly place, very conveniently located

Business Self

10/10

Exceptional

30 Sep 2024

Mary E

Gem!

Lovely hotel with comfy beds and wonderful hotel bar. Great location to pubs Hyde Park and tube stations. Will be back !

Business Partner

10/10

Exceptional

29 Sep 2024

Denise

The staff was over the top excellent, they couldn’t do enough to help me out, from downloading an app for me, and helping with public transport, to letting me change in a room because I was early and my room was not ready yet. They couldn’t do enough to make you feel welcome. And the goodbye chocolates were the best!

10/10

Exceptional

21 Sep 2024

Jane

Clean, good sized room with a comfortable bed. Accessible location.

10/10

Exceptional

21 Sep 2024

Douglas

Beautiful property in a great location for transportation, dining and Hyde Park. It is well appointed with lovely artwork. The staff is excellent and oh so polite. We were disappointed in the location of the room, but still, we enjoyed our stay. The bed was very comfortable and the linens were luxurious.

Leisure Partner