Name: Best Western Mornington Hotel London Hyde Park
Address: 12 Lancaster Gate, 12, London, W2 3LG, GB

6/10

Pleasant

13 Jul 2026

Harley

After leaving the ‘please clean’ sign on the door, we were disappointed to return at 4pm and the room still not clean. At that turn we went to the reception to ask for fresh towels (as the room hadn’t been cleaned) and were told they’d be dropped off in 5 minutes. 20 minutes later they hadn’t arrived and so I returned to reception and on this occasion anyone remember of staff walked back with me to get some fresh towels for us. Once back in the room, a cleaner bumped into me to ask if we needed the room cleaned; I explained I was then taking the sigh off as we were getting ready and was asked “why is the sign up then”. I explained it had been up from 10am until now, which was about 4:30pm and nobody had been round so we were now changing it to do not disturb. She again told us we shouldn’t have it up then and confirmed we didn’t need a clean before walking off.

The room Itself was good, albeit small, it was just a shame the staff weren’t more efficient in managing the visitors and rooms. Really good location and handy for the tube.

Partner

2/10

Poor

12 Jul 2026

Sharon

The hotel lobby was well presented, clean, and well maintained, creating a good first impression. The staff were welcoming and friendly throughout our stay, and the breakfast offered a good range of options. The air conditioning worked well, and the TV was good quality.

Unfortunately, the room was a huge disappointment. We booked a small double, but it was extremely cramped. The double bed was pushed up against the wall, meaning one person had to climb over the other to get in and out. There was also a cabinet at the bottom of the bed, making access even more awkward. I even hit my head on the wall trying to get out.

The room itself was in poor condition, with marked walls and crumbling paint that made it feel tired and in need of refurbishment. Although the bathroom had everything you would expect, it was very small, and the toilet roll holder was positioned so awkwardly that it was difficult to reach.

There were also steps throughout the hotel, which felt like a safety hazard, particularly when carrying luggage. The bed was incredibly hard, making for a very uncomfortable night’s sleep, and unfortunately we got very little rest.

Overall, while the staff, breakfast, air conditioning, and TV were all positives, the poor room layout, uncomfortable bed, and lack of maintenance meant we would not choose to stay here again.

Partner

10/10

Exceptional

12 Jul 2026

Elizabeth

Excellent location clean and cool. Great placed for breakfast 2 minutes away.

Friends_and_family Friends

4/10

Poor

07 Jul 2026

Philippe

Very small room. Very little space to store your belongings. A lamp in front of the TV. Very narrow space for the beds. Very small bathroom and poor pression of water under the shower. Room in the backyard are noisy because of a restaurant across the street. Reserve a room in front of the main street. The two window's are either hard to open or completly unusable. The windows are so durty ! Can't see through ! There's a high landing between bathroom and beds...be careful ! Same to get in the room by the corridor ! Very-very good breakfast, one of the best we had in a Best Western. Another plus : or room was ready before we arrived ! Lucky ?...Hotel well situated near Hyde Park and tube's station Lancaster. Also near from Paddelton Station. Good safe in the room.

Partner

4/10

Poor

07 Jul 2026

Frank

The queen bed was extremely uncomfortable. There was no water pressure in the room so disappointing a Travelodge bed and shower are better and a lot cheaper

Partner

4/10

Poor

06 Jul 2026

Clare

When arrived at the hotel 2hrs after check in opened we were told our room was not ready. We mentioned we were going to a show and needed to freshen up was told would be . We left our bags and went for something to eat came back to be told still not ready! We were told 4 rooms similar to ours all had issues but not all the rooms were on the same floor surely if the was an issue with water and air conditioning it would effect the whole floor. I can’t fault Zara as not her fault was given free breakfast and a drink. Asked for a free upgrade to be told fully booked! When we finally got to our room quick change and off out. Sunday night came back from BTS in Hype Park needing a shower the mat was soaking wet so had to put a normal towel on the floor.

Partner

10/10

Exceptional

05 Jul 2026

James

Great location to get to places to visit. Hotel room spacious and a good price for the location opposite Hyde Park

Friends

6/10

Pleasant

04 Jul 2026

Jason

The room booked was a smaller double which was ok. It was slightly dated, the sink didn’t drain properly and took 5 minutes to drain. There was no hot water in the shower and hardly any water pressure. The aircon was amazing and worked well. There is currently (July 2026) extensive renovations on the property next door in which the workmen start hammering etc early finish late. Overall, the hotel is worth the price for where it is, the staff are very hospitable and pleasant just a few kinks to work out with the building.

Friends

4/10

Poor

01 Jul 2026

Kota

never stay again because staff attitude, wifi connection, facility, room clean-up and air condition, everything is bad and poor.

Partner

8/10

Excellent

30 Jun 2026

Julie

Hotel itself was clean . Bedsheet was dirty . Kettle a drinks facilities in room , plug did not reach electrical socket . Had to move tray and. Kettle and sit on top of the bin to use it . Staff were polite but did not give me much information at check in . Had to ask where lift was, as told me took
Number but not how to get there which direction as was two doorways . No info in room
Re in case of fire instructions, meeting point or nearest stair case or evacuation route ,no info re .tv channels . Facilities at the hotel . For. Whilst the hotel itself was nice it lacked a hut of personal touches and staff not very forthcoming. Breakfast was good but room was way too hot as did not seem to have any ventilation or air conditioning.

Self

4/10

Poor

29 Jun 2026

Rachel

This hotel advertises that each room had air conditioning. The air conditioner in our room was working when we arrived in the afternoon, but stopped working later. I called the front desk around midnight when the unit was blowing hot air. She said she would adjust it, but it never got cool in the room. The window will only open a couple of inches, not enough to bring in any cool air. I called again at 7 am and they said there was a fault in the system and brought us a fan. Be warned, you cannot control the air conditioning in the rooms!

Friends_and_family Family

2/10

Poor

29 Jun 2026

Sarah

Room was small. Dirty around the windows. Sloped floor. Someone was banging on the door at 5am for no reason. Room didn’t look like the pictures at all. Won’t stay again

Family

10/10

Exceptional

28 Jun 2026

Janet

Received a complimentary breakfast as we had waited 10 mins for a cup of tea at the bar. Hotel was very busy as Garth Brooks was on at Hyde Park. The breakfast was very nice. The room (20)was huge with a large bed. Great air con. Location great for Hyde park and plenty of little eating places near by. Close to 2 underground’s. We paid a lot for 1 night £260 but assumed it was because so many concerts this weekend. Take That and Harry Styles. Would stay again

Partner

10/10

Exceptional

21 Jun 2026

Leigh

Great stay in a quaint London neighborhood close to Nottinghill shopping but far away from the crazy crowds.

Friends

8/10

Excellent

14 Jun 2026

Diana

Good

4/10

Poor

10 Jun 2026

Matt

Cold showers, tired rooms

8/10

Excellent

06 Jun 2026

Mary

Great location if going to Paddington station.

Self

8/10

Excellent

29 May 2026

Denise

The staff was very friendly and the hotel was clean and well maintained. I liked the uniqueness of the property. The bathroom was very clean, however the shower door did not keep water from leaking on the floor. Also the tub was very deep and it was not the easiest to get out of for seniors. There were a lot of options for breakfast, both hot and cold.

Partner

8/10

Excellent

27 May 2026

Lisa Bayne

There is much to like about this hotel, primarily the location. But there are many things not to like. So many of the rooms were terribly small or very oddly laid out. We looked at four rooms before finding one that was OK. ( The staff was very accommodating in allowing us to check on many rooms). There is no place to put your clothes away. That this hotel is billed as 4 stars is quite misleading. The price did not match the value.

Partner

8/10

Excellent

23 May 2026

Barbara

The staff are very welcoming and helpful! The location is perfect, close to everything and to the bus/subway station - commuting was super easy and convenient!

8/10

Excellent

17 May 2026

Matthew

Air conditioning only heated the room more.

4/10

Poor

15 May 2026

Ashley

I just stayed here for a work trip. I picked it for the location and reasonable price. There is construction going on the outside of the building, which is a problem because there is scaffolding right outside of the windows which isn’t ideal. The biggest problem came when the window wouldn’t lock and the small piece of wood that they call a safety latch was broken. I told them about this in the morning, I left for the day expecting it to have been fixed when I got back and when I returned at 10pm at night, nothing had been done. They then told me they had no other rooms and no maintenance on staff. I asked if they could just place a nail in the wood piece to fix the safety latch which the manager said no because it would “damage the building”. I told them I was uncomfortable without a secured window and scaffolding outside of the window allowing outsiders to have access to the room. They said I could just live with it or they would refund me and I could go find a new hotel (at 10:30 at night). They handled the situation so poorly, and so unprofessionally.
On top of that, I had been in two rooms there and both rooms had horrible showers. Barely any water coming from the shower head and it never got hot (just warm) so I was taking cold long showers due to the poor water pressure.
While the location is great, I would never stay here again. If it wasn’t 10pm at night the first night I would have left immediately.

Business Self

10/10

Exceptional

11 May 2026

Stephen

Clean room and friendly staff I was unwell so wasn’t able to attend but my partner went with his mum instead and they was happy to change this

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Lynne

Great location
Unfortunately the room we stayed in number 508 was very noisy with either an air con unit outside or a generator outside the window
The shower also lacked any power

Partner

8/10

Excellent

27 Apr 2026

Christopher

Staff were jolly & helpful, breakfast was good with lots of choice. Room was clean & tidy with good amenities.

Self

10/10

Exceptional

21 Apr 2026

Louis

Great location near transportation.
Breakfast, lunch, and dinner restaurants nearby.
Staff was great, helpful, and room was clean.
Price beat the other similar hotels in the area.

Friends

10/10

Exceptional

17 Apr 2026

Karlie

👍

Family

8/10

Excellent

03 Apr 2026

Shirin Judy

T

10/10

Exceptional

01 Apr 2026

Muhammad Ibrahim

Very good

Self

4/10

Poor

31 Mar 2026

Amninder

I had a mixed experience during my stay. Although check-in was stated as available after 2:00 PM, my room was not ready until 3:35 PM, causing delays to my plans. I was told I would be offered a drink while waiting, but no one was available at the bar to provide it.

Upon arrival, I rang the bell for help with luggage but no one came, and I had to carry my bags up the stairs myself with no ramp available. My first interaction with the front desk (Vera) was not welcoming, with no greeting or acknowledgment.

The waiting area had an extremely strong fragrance that made it difficult to breathe. In the room, the shower did not drain properly, leaving water and debris pooling, there were no accessible outlets in the bathroom, and instructions for the hairdryer were unclear. Despite being told the room was deep cleaned, there was visible dust. My bed was also made despite not requesting housekeeping.

That said, Zara, Elaina, and Wajidy were kind and helpful. Wajidy upgraded my room to compensate for the delay and assisted with luggage, and Elaina extended my checkout and offered to hold my luggage free of charge.

Overall, while some staff were excellent, service inconsistencies and room issues impacted my stay.

Self

8/10

Excellent

26 Mar 2026

Hennaka

Room was too hot as the heating couldnt be controlled (the temperature controls in the radiators were broken/missing). Asked the reception to assist with it and they said they can only do any changes for heating in the following day. Had to request a different room and received a lower ground floor room. Overall, it was an OK stay.

Partner

8/10

Excellent

20 Mar 2026

Michel dos Santos

Very pleasant stay overall. The highlight was definitely the breakfast: excellent quality, a great selection, and especially friendly and attentive staff, which made a big difference.

The room itself was okay. It was comfortable enough for the stay, though nothing particularly stood out.

The only downside, and the reason for not giving five stars, was the shower. The water pressure was quite weak, and the temperature was inconsistent, often only lukewarm or even cold, which was a bit disappointing.

Aside from that, the overall experience was great, offering good value, and it would be a place to happily stay again. Wonderful location.

6/10

Pleasant

20 Mar 2026

Dana

The front desk staff were not overly helpful with suggestions of places to eat. The rooms are very small and the water in the shower was not hot. It was right across from Hyde Park and very close to transit.
The breakfast had lots of options and the breakfast staff were LOVELY!!!

Self

10/10

Exceptional

19 Mar 2026

Darla

easy to get to from the train, and easy to the hop on hop off.

Family

10/10

Exceptional

12 Mar 2026

Robert

Great breakfast good selection.
Hot breakfasts are cooked to order so excellent.

Partner

6/10

Pleasant

02 Mar 2026

miss h

There was zero cold water in the sinks, also only one mirror with no plugs near so couldn’t do hair etc, none either by the bed?! But it is a great location and close to Paddington Station

Friends

10/10

Exceptional

01 Mar 2026

Paul

We were very grateful for the upgrade to room 101 which was lovely. It is about the 6th time we've stayed at this hotel and have always been very impressed with the quality of servicestayed

Partner

8/10

Excellent

26 Feb 2026

Azeem

decent room for a weekend away in london

Partner

10/10

Exceptional

20 Feb 2026

Ben

Wonderful hotel. Really enjoyed a 3 night stay here for business. Single room was absolutely perfect. Felt cosy and at home there. Location is great with it being close to Lancaster Gate station and nice walks around Hyde Park / Kensington Gardens.

Self

8/10

Excellent

19 Feb 2026

James

Great staff

Partner

4/10

Poor

11 Feb 2026

stephen

The room was ok. Dated. Staff are not very helpful. I arrived at 20:00 and was hungry. I was told nothing was available in-house, asked where I could go, and was told they didn't know.

Forgot my phone charger. While I don't expect them to have a spare, the \"flat, tough luck\" attitude was disappointing. When I asked where I could buy one, I was told they didn't know. Just not very customer freindly

Business Self

10/10

Exceptional

08 Feb 2026

Sharon

Amazing staff, perfect location, rooms with lovely, breakfast was amazing, nice & quiet location.
Perfect

Friends_and_family Family

8/10

Excellent

03 Feb 2026

MARNIE

Hotel was very good. Good value for price. Staff were lovely. Breakfast was good. Room was comfortable. Location was great. An easy walk to Paddington station and Central subway line. I would definetly stay again. Thank you.

Leisure Self

6/10

Pleasant

02 Feb 2026

Sandy

Small room. Booked queen executive but not sure if actually received executive room. Staff were great

Leisure Partner

10/10

Exceptional

21 Jan 2026

james

Lovely old building. Superb reception and adjacent library.
Great Breakfast and service. Comfortable beds, room and bathroom. Recommended!

Leisure Partner

8/10

Excellent

10 Jan 2026

VeraElena

We didn´t have breakfast at the hotel. the room was clean and the heating was ok.
Recommendable.

Leisure Family

10/10

Exceptional

09 Jan 2026

Jakub

Perfect location on the map of London. Net to hyde park and a few steps form underground.

Business Self

10/10

Exceptional

01 Jan 2026

Scott

Clean room really friendly staff and welcoming amd early check in which was really appreciated would highly recommend and will be back in future

Leisure Self

10/10

Exceptional

12 Dec 2025

Pauline

Fantastic stay! Lovely clean room with gorgeous products! Wonderful breakfast- Simon was a treasure, couldn’t do enough for everyone! Every food item you could think of. Lovely friendly staff and excellent location! Will return in the Spring!! Thank you!!!

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Jane

The location is great. Short walk to Lancaster Gate Tube, The Swan pub and other great restaurants close by. Also enjoyed walking through Hyde Park.
The staff were not very friendly or enthusiastic.
You are encouraged to not request clean towels daily, but the bathrooms have no towel bars for towels to dry!

Leisure Family

6/10

Pleasant

07 Dec 2025

Gary

Great night

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Sarah

Clean room and friendly

2/10

Poor

26 Nov 2025

Lisa

Presently opened a case with Hotels.com as checked out early due to building works, noise level and quality of stay.

Business

6/10

Pleasant

19 Nov 2025

Ody

Room was neat

10/10

Exceptional

15 Nov 2025

Iain

Surprisingly good - and beyond my expectations- excellent value for money - crisp professional service at reception…. Very nicely decorated suite, clean, well maintained and comfortable bed

Business Self

8/10

Excellent

09 Nov 2025

Lily

Single room is small but clean and quiet. Good value in this location

Business

4/10

Poor

03 Nov 2025

Weaam Hajji

Bathrooms were not cleaned including the toilet. You could see items like hair etc in the sink, in both rooms I stayed!

10/10

Exceptional

31 Oct 2025

Carlos

Nice breakfast

10/10

Exceptional

29 Oct 2025

Ronaldo Santos

It’s proximity to all places visitors want to go to in London.

Partner

6/10

Pleasant

18 Oct 2025

Yvonne

The staff where lovely! Really helpful.

Unfortunately our bed had dirty pillow cases. This was sorted straight away.

Partner

8/10

Excellent

15 Oct 2025

Tamatasi

We got a standard room, quite small for a family of 3.

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Cenydd

Breakfast excellent. Staff great. Beds a little firm

Partner

10/10

Exceptional

12 Oct 2025

Leslye

This hotel had an old time feel with rooms that felt like you were in an Ikea display. It was very convenient to Hyde Park and many restaurants. You can walk to lots of places from here or use the Kensington Gate or Paddington tube. The front desk was very helpful. This will be a repeat.

Business_and_leisure Self

10/10

Exceptional

04 Oct 2025

Graham

Great location, comfortable hotel.

Leisure Self

10/10

Exceptional

29 Sep 2025

Vanessa

Beautiful building, great location

Great location, close to variaty of public transport options. Beautiful street. Room was a bit tiny but ok as we were hardly in the room

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Linda

We had a wonderful stay.

Leisure Partner

8/10

Excellent

24 Sep 2025

Parthiv

Stones throw from all the major places in London

Great location. Wonderful staff. The only problem I faced was with the shower. Granted it was on the 5th floor but the water pressure was terrible. I hope they're able to fix it before my next visit.

Business

8/10

Excellent

24 Sep 2025

Chantel

Perfect location by Hyde Park! Staff was super friendly and accommodating.

Leisure Family

8/10

Excellent

22 Sep 2025

PHILIP

Good location, friendly staff. Tv had no sound on BBC1. Sink only ran hot water, no cold. Otherwise all good

Partner

6/10

Pleasant

22 Sep 2025

sarah

The property is in a great location, comfy bed and very friendly staff. However, we paid for a queen room and ended up in a double cosy room. Cosy was definitely the word, bed up against the wall on one side and at the end. Didn’t see there was any point in complaining after we checked in as the hotel was fully booked. Raised it the next day and they agreed nothing could have been done. Also room late for checking in, but we were offered a free drink in the bar and free breakfast.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Susan

Got a good night’s sleep

Small but cozy room. Comfortable bed and bedding. Clean and quiet. Good location. Near Paddington Station. Many restaurants close by. Large and well decorated lobby area with lots of seating. Good water pressure in the shower.

I was only here for one night between cities, so did not try most of the hotel amenities.

Business

10/10

Exceptional

20 Sep 2025

Paula

Fantastic stay for event

Only had one night but wish it was longer. Great location, round the corner from the park. Staff really friendly and a courtesy call checking room was ok, which dose make a difference. Breakfast was superb. look forward to booking here again x

Partner

10/10

Exceptional

19 Sep 2025

Andrew

Perfect for a short stay. Great location.

Leisure Partner

6/10

Pleasant

18 Sep 2025

Nancy

The location is very convenient to the Tube, Paddington and Hyde Park. There are a number of restaurants close by. Be advised that if they have a plumbing issue, you should demand a new room right away as they were unable to correct an issue we had, with repeated inquiries. A shower with no hot water is unacceptable.

Leisure Family

8/10

Excellent

16 Sep 2025

Marg

Great location, easy walk from Paddington and Lancaster gate. Room was small but clean and adequate

Leisure Partner

10/10

Exceptional

13 Sep 2025

David

Exceptional staff

8/10

Excellent

11 Sep 2025

helen

A good option, good location, clean, friendly and

Lovely friendly but efficient welcome from staff, big room (for London), with a window that opens, fully functional aircon, and a decent shower. Only thing I’d change is newer pillows!

Business

10/10

Exceptional

04 Sep 2025

Ben

great place

8/10

Excellent

02 Sep 2025

Scott

Property was as expected based on reviews. Our initial room was in dire need of maintenance and repair. Worked with staff who by the way were wonderful and got relocated into a new room. Again, staff were outstanding and location was ideal.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Vasiliki

Although there was construction right outside the entrance almost that didn't really bother me. The room was not the best but for 3 days stay was acceptable the bathroom was problematic you had to wait for the water to get hot or cold more than 15 mins and the hole in the shower wasn't taking the water down they assured me they ll fix it never happened also the hairdryer on the room was overheating after 2 secs and going off they said they ll change it never did. Also the bed had a thing hanging from it which was an accident ready to happen especially for a kid in the room like me that I went with my 9 year old daughter. The cleaners were not replacing the items for coffee etc in the room I had to ask for it also I had to ask for a second hair towel since we were two people in the room.....The biggest issue though was the rudeness of some employees they were helping ofc and then you could hear them telling you off to their colleagues also the way they looked at you because you asked for help for things that should be working. That was the worst made me feel a bit unwelcomed. Nobody was saying goodmorning or goodnight when you were passing from reception which I found a bit rude and ignorant. The room itself although with problems was livable the feeling though from the staff not everybody wasn't good. Bfast was ok the staff there polite and helpful. The best was the location especially for it's price. I don't know if I would chose again but ok....

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

christian

Very friendly staff and conveniently located to Hop-on buss stop, and restorant and Hyde park. Hotel under renovation and a shower cold water and TV not working. Had to be evacuated do to fire alarm. Will stay again as staff was very helpful and friendly hope fully next time construction is over and some of the shortcomings are resolved

Leisure Family

8/10

Excellent

28 Aug 2025

Jonathan

decent hotel , room good
staff excellent
breakfast great value included in room

Leisure Self

10/10

Exceptional

25 Aug 2025

Carrie

This is a great place to stay with family. It was a home away from home. The staff went above and beyond when they held our luggage on our last day as our plane didn’t leave till a later time. Everything worked and it was very clean. Walkable distance to park for kids and underground station for travel. Breakfast was great, lots to choose from. Highly recommend.

Leisure Family

10/10

Exceptional

22 Aug 2025

Audrey

Great hotel for our 4 night stay in the city. Close to Lancaster Gate station. Very friendly and helpful staff,comfortable room and good choice for breakfast.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Moses

Great spot to stay for a few days. Front desk staff were helpful.

Business_and_leisure Partner

2/10

Poor

28 Jul 2025

Kelly

Great potential let down by poor decoration

Upon arrival, we were impressed with the location ease of check-in and local facilities. However, once we got to the room, it was small dingy and the decoration left a lot to be desired. Paint was slapped onto the walls overlapping architrave, ceiling etc and seemed unfinished and the shower hose was so stiff that the shower would only sit in the holder facing the wall. The bed was very comfortable, it was decent enough for the location alone, we would stay again.

Partner

10/10

Exceptional

21 Jul 2025

ALLAN

Great location convenient to Paddington, Bond St, and Oxford St

8/10

Excellent

16 Jul 2025

Parthiv

Great location

Best Western Mornington has a fantastic location—just steps from the tube station and a short walk to Kensington Gardens and Hyde Park, which makes it ideal for exploring London. The room was decent; not as spacious as U.S. hotels, but perfectly fine by city standards. The walls are a bit thin, so you might hear your neighbors, but overall it was a comfortable stay. I’d definitely stay here again for the convenience alone. The only suggestion I have is I wish they would improve their internet speeds.

Business

8/10

Excellent

14 Jul 2025

JANET

Great location, clean hotel & friendly staff. 5 min walk from tube station. My only issue was the shower temperature was so cold one night & following morning it wasn't possible to shower.

Leisure Friends

6/10

Pleasant

13 Jul 2025

Nigel

Room shape only suitable for single occupancy.

Shape of room poor as not enough room for two people in double bed. Shower poor water pressure.

Friends_and_family Friends

2/10

Poor

08 Jul 2025

Andrew

Do not stay here!

They pretended to give me an upgrade however it was down in the basement over looked. Noise from 6am from the cafe directly above. I got 4 hours sleep. Staff standing outside my window chatting. Deliveries going past my window. Kitchen door outside my room. More noise.
I complained and they did nothing.
They should’ve be able to sell these rooms and I should’ve been given my money back.
Another ‘hotels.com’ special room set aside for us.

Business

8/10

Excellent

06 Jul 2025

Cheryl

The hotel was very close to Hyde Park, great location.
Breakfast was superb, a great selection and helpful staff.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Rahmeh

Thanks to Wajdi, he was very kind and helpful.

Business_and_leisure Family

4/10

Poor

28 Jun 2025

Marianela

We were given one of the two rooms located in the basement level. The hotel overall is well-kept and clean. The room was very small, thought this was expected. The realization is that the square footage is a bit too small for two people to move around even when arriving late and just staying for a single night. Things that were not expected: The bed was way softer than average, borderline unusable for sitting as it sank too much. It was ok when laying on it, but for a small room with no chairs, not being able to sit comfortably on the bed is a problem. The hotel is very well located but this benefit comes with the cost of hearing the noise of the train going every few minutes. The shower had a little handle piece missing to make a shower head change and the sink accumulated water and was not easily draining. The floor tower was soaking wet when we wanted to use the shower for the first time, we had to use a hand towel for the floor instead. The hotel staff were friendly, and apologetic as we expressed all the issues at checkout. Because we were only there for one night we didn't have time to provide feedback during the stay and chose to do it at checkout. However, these are a lot of issues for a single-night stay. We are glad we were not there for longer.

Business_and_leisure Partner

6/10

Pleasant

28 Jun 2025

Laura

Just alright

Room small, even for London terms. Service was variable depending on who you got. Check in lady was pleasant as was another lady and man who we met during our stay. Young lady on check out couldn’t have been more disinterested or blunt if she tried.

I booked an executive room and the room we got was far from that.

Breakfast was alright - nothing special.

Daughters teddy was left behind by mistake in error, never turned up.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Hannah

Super convenient and straightforward hotel. Easy and efficient check in. Our room up on the 5th floor was fine, if a little tired. The curtains need to be rehung and the water pressure in the shower was very weak! There was also no bedside lamp which was a bit annoying. That said, the room was clean, the beds were really comfortable and the breakfast was tasty. Great hotel for one night 😊

Leisure Family

8/10

Excellent

21 Jun 2025

James

Good access to Hyde Park area. Friendly staff.

Leisure Family

10/10

Exceptional

14 Jun 2025

Bibi

Ir is English charm, very convenient neighborhood, amazing breakfast, friendly staff, very clean and accessible to major train and sub system.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Matthew

I would stay at the Morningside again. The staff were incredible. They made *every* effort to make our stay comfortable. Breakfast exceeded expectations. My only grumble is with the current construction in the adjacent property. International travelers who are looking to sleep in after 8am will want to book an alternative hotel for at least the next 12 months.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Timothy J

Great hotel, super location and very helpful staff. Breakfast was superb.

Partner