Name: Lancaster Hall
Address: Craven Terrace, 35, London, W2 3EL, GB

6/10

Pleasant

19 Jul 2026

HYUN JIN

The staff were very friendly, and the location was excellent with easy access to many attractions. There were also plenty of restaurants nearby, which was very convenient.

The breakfast was simple but good. Although there weren’t many options, everything I needed was available.

The only issue was that I accidentally booked a room without air conditioning because I didn’t check the room details before making the reservation. During my stay, the weather was very hot, so it was quite difficult to sleep, especially at night. Opening the window helped because of the breeze, but it was also very noisy outside.

8/10

Excellent

19 Jul 2026

Michael

We booked an AC room (through Expedia) but did not get one for the first two nights. We were able to move on our third/last night, so that was appreciated. Great location and nice rooms.

Family

10/10

Exceptional

16 Jul 2026

Laura

Friendly Staff

8/10

Excellent

09 Jul 2026

weiyi

Clean room

Family

6/10

Pleasant

08 Jul 2026

Pamela

The beds were comfortable, which is always a big plus. The rooms are on the smaller side, but that's fairly typical for England compared to the U.S. There are plenty of restaurants within walking distance, and the hotel is conveniently located near the Tube (Underground), making it easy to get around the city. One thing to note is that the TV reception can be unreliable, so if you plan to relax and watch TV in the evenings, keep that in mind. One downside is most of the staff weren't particularly friendly, with the exception of a kind and helpful Spanish staff member whose name I unfortunately can't remember. Luggage storage is available, but there is an additional charge.

Family

10/10

Exceptional

06 Jul 2026

Steven F

Excelente lugar, excelente ubicación y buen precio.

Partner

10/10

Exceptional

05 Jul 2026

Susan

Wonderful hotel. We were especially appreciative of the air conditioning! Modern. Well maintained. Very nice staff. Excellent breakfast. Would definitely stay there again!

8/10

Excellent

04 Jul 2026

Natalie

We had a superior plus double room, I think probably the same size as the other rooms but with coffee machine and fridge, would of been nice to be a little bigger. Other than that the hotel and room are very clean and staff are very helpful and professional. The breakfast was a little expensive at £14 per person but only a little more than local cafes anyway.

Partner

10/10

Exceptional

03 Jul 2026

Frank

q

10/10

Exceptional

01 Jul 2026

Mariana

Excelente! Súper bien ubicado y limpio!! Volvería!

Self

8/10

Excellent

01 Jul 2026

Les

Excellent hotel and superb staff

Business

8/10

Excellent

01 Jul 2026

Finlay

I love the location, near Paddington and Hyde Park. Hotelo is comfortable and ideal for a business stay. I didn't have breakfast so can't comment on food but room was decent and excellent value. Most importantly, the air conditioning was great (it was 35c outside)!

Self

10/10

Exceptional

29 Jun 2026

Amanda

Staff was very nice and helpful. Rooms were clean and comfortable. Breakfast was very good

Partner

6/10

Pleasant

29 Jun 2026

Fongtien

Pros:
Well located (next to Hyde Park and tube stations)
Price is good for London Zone 1 peak season
Has AC

Cons:
Check-out time is too early at 10:30am with no flexibility.
Luggage storage comes with 5GBP charge and is LIMITED i.e. luggage storage ran out when I checked out. Staff was helpful and tried to provide solution to work around the luggage storage issue.
In-room facility is not as advertised: no fridge, no coffee machine.

Self

4/10

Poor

29 Jun 2026

PAUL

I have scored so low because the point of a hotel room s to give a good nights sleep and we had no sleep at all.
The whole of the first floor has no air con and considering the fact that we have had record temperatures for weeks now I think they should have stopped letting these very small rooms without air con.
They told us they were full and are installing air con into the whole hotel so they do realise the problem. A small fan was woefully inadequate and even a second requested fan made no difference. There was no fridge to even cool down with ice and we ended up sleeping on the floor where it was marginally cooler. Even a basic travelodge these days has fridges in the room!
We slept not at all and when we left found that the outside air was a relief from the overpowering heat in the room.
I was thinking that it’s a winter hotel at the moment but then realised there is no heating either!
The bathroom has an outdated shower over the bath and they provide just one soap dispenser, also over the bath.
There were several fruit tea bags but only one breakfast tea provided and four little milk cartons which of course tasted off in the heat of the room so had to be discarded.
A experience not to be in a hurry to repeat I will not be returning to this hotel until it is fully updated and perhaps not even then.

Partner

8/10

Excellent

24 Jun 2026

Melinda

Good base for a short London stay. Close to tube stations.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Les

The hotel and room were clean and breakfast was fine.
The only issues were the lack of storage for clothes, and with the bathroom. The shower was in the tub, and the tub was very slippery. The sink area could use an update as well.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Eric

Great location near Hyde Park, Paddington Station, and the West End. The room is thoughtfully furnished and has enough space to be comfortable. The breakfast is very good with a variety of hot and cold food to choose from.

Partner

8/10

Excellent

12 Jun 2026

Stephanie

The staff were very pleasant and extremely helpful when we arrived before our scheduled check-in time, exhausted after 20 hours of travel. Rooms are tiny and amenities are sparse (no shampoo/conditioner, for example), but this may be typical for the area. Location was very convenient and charming.

Partner

8/10

Excellent

05 Jun 2026

Santa

Love the staff ..and location.breakfast waa great

Family

8/10

Excellent

05 Jun 2026

Claude

Good location, quiet room, horrible TV, 2 boring channels working. They are changing the towels every 3 to 4 days, due to water restriction, in London were it rain every days that we were there!

Family

10/10

Exceptional

05 Jun 2026

David

Very pleasant, clean and functional hotel just 5 mins walk to Paddington.
Breakfast was plentiful, warm and good quality. In a standard room which was on 1st floor, quiet and bed was comfortable. Best value for money in the area and would go back.

Self

10/10

Exceptional

04 Jun 2026

Elizabeth P.

Great location for travelers looking for a safe, convenient, and quiet place as a base of operations to explore London. Excellent dining options nearby, and very helpful staff.

10/10

Exceptional

03 Jun 2026

Jinen Sherman

Nice boutique hotel ...clean ...and very helpful and pleasant staff

Partner

6/10

Pleasant

01 Jun 2026

Nancy Mae

The location and staff were the best part of this hotel.
The room was small, clean but just. Towels were very old. There were no supplies other than liquid soap which was hard to get out of the dispenser on the shower wall.
There was no air conditioning which it never occurred to me to ask about coming from the US where everything is air conditioned. It is not the fault of the hotel that it was a heat wave but wish I had thought to ask. We were not offered an air conditioned room when we talked about it. They apparently have a few and are adding others. We were offered a second fan which helped a bit.
I would say it was adequate but could use some amenities. The staff was wonderful and helpful and the location couldn't be better in terms of cafes, restaurants and tons of public transportation.

Partner

10/10

Exceptional

31 May 2026

Brent

Great location, friendly staff, clean room

Partner

8/10

Excellent

24 May 2026

BASUKI

Amnesty is average. The room is cleaned daily, the bed is made up daily but the towels are changed only on my third day. So aif you stay for 2 days you wouldn't have fresh towels. The 2 little closets by the door to the bathroom is a plus.

Self

8/10

Excellent

21 May 2026

Sonia

Staff was great very helpful

Family

10/10

Exceptional

19 May 2026

Jinen Sherman

A lovely low key mix of tourism and community activity....perfect location to Paddington Station.

10/10

Exceptional

01 May 2026

Marilyn

After an 11 hour plane ride, they let us into the room before standard check in time. Staff was always friendly and helpful. Breakfast was great, fresh and great variety. Will be happy to stay there again. Well situated in a good neighborhood.

Partner

10/10

Exceptional

30 Apr 2026

Martin

Great place to stay, convenient for the tube and the park, great shops and cafes close by.
Friendly and professional front desk staff, clean room and overall very impressed. Will use again.

Self

8/10

Excellent

29 Apr 2026

Michael

Rooms were very clean, but on the small side. Breakfast was fresh, well stocked and good. Staff were very helpful and friendly. We chose this spot as it was just a few minutes walk to Paddington station.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Patrick

We had an amazing time in London and with our stay at Lancaster Hall Hotel. The location was perfect with public transport to the attractions. The room was great and since we walked A LOT....we enjoyed the bathtub, and aggressively running hot water. = )

Partner

8/10

Excellent

23 Apr 2026

Pauline

I thought that the toilet was very hard to flush. Maybe only the younger generation should occupy the room.
Getting in and out of the bath was a hazard owing to the height of the bath.

Friends

10/10

Exceptional

26 Mar 2026

Pungchoo

Yes

10/10

Exceptional

16 Mar 2026

Elizabeth

Great location, friendly staff, wonderful breakfast included. Housekeeping replenished water bottles daily and stocked a small bottle of milk for our tea. Will definitely return!

Friends

6/10

Pleasant

03 Mar 2026

Christine

Good location, ok room. This hotel is easy walking distance from Paddington Station and Kensington Gardens, and is a good bare-bones option. Everything costs extra, including using the safe in the room! No fridge in room either and closet space is meager. That said, staff on desk were very friendly and helpful and there are lifts available.

Self

8/10

Excellent

01 Mar 2026

TINO

Nice stay, carpet needs some recycling

8/10

Excellent

24 Feb 2026

daniel

Upgraded for free , but would have been good to know they were under construction ahead of time .

Friends

10/10

Exceptional

20 Feb 2026

Celeste

The staff was awesome. Sebastian was very helpful and kind.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Heather

Great stay, friendly staff, good room, quiet location

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Nathaniel

Staff is very nice and the area is great. Room itself is highly no-frills, though it was very clean. No AC in room that I noticed - but being december didn't need it.

Leisure Self

10/10

Exceptional

18 Jan 2026

Haresh

Great location, friendly and attentive staff!
Would stay again!

Leisure Family

10/10

Exceptional

14 Jan 2026

Robert

Very nice establishment, however if you're put in a room that’s facing to the street it can get rather noisy.

The breakfast, staff and overall experience was excellent. It was nice to have a full size tub as I caught a head cold wile traveling and it was to have that amenity. Would highly recommended.

Leisure Self

10/10

Exceptional

12 Jan 2026

Ruth

Warm welcome at 9pm. Clean, comfortable twin room. Didn’t use shower or eat in restaurant so no comments there. A socket or two next to the bed would have been useful. Otherwise, exactly what we ordered. Great value.

Partner

10/10

Exceptional

10 Jan 2026

Mary

Staff, especially Sebastian, were extremely courteous and accommodating!

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Sebastian Sim Wei

Place was cosy and clean. Location wise it was also good

Self

8/10

Excellent

23 Dec 2025

Jonathan

The room was very clean and tidy, the ensuite was compact but perfectly acceptable.

The only issue for me was the room was very hot, they provided a fan but this barely touched the heat.

Doesn't really detract from the stay though.

Partner

10/10

Exceptional

21 Dec 2025

Phil

Great location close to Paddington station, Hyde Park made London very accessible. Friendly staff in a nice hotel. Affordable and comfortable. Highly recommended to others

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Natalie

Staff were friendly and helpful. Room nice and stay was pleasant

Partner

10/10

Exceptional

15 Dec 2025

Judy

Excellent value for the money. Clean room, comfortable bed, friendly staff, efficient check in process. Good room amenities- hair dryer, coffee,tea, milk and biscuits daily. Excellent location by 2 tube stops. Multiple mini-markets.

8/10

Excellent

14 Dec 2025

Han Ming

Staff is amazing. Efficient and courteous.

Leisure Family_with_children

8/10

Excellent

12 Dec 2025

Sarah

Lovely staff, clean and comfortable room

Business

8/10

Excellent

04 Dec 2025

Miyuki

It was a standard room, but room was clean.

Business Self

10/10

Exceptional

03 Dec 2025

Elaine

staff were extremely pleasant and helpful

Self

8/10

Excellent

01 Dec 2025

Elma

Friendly front desk staff. Room was clean. Location is good close to transport. Found it a bit noisy, our window backed onto the main road, could hear all the night crawlers but worst was the delivery vans at 5 am other than that everything else was good.

Friends_and_family Family

6/10

Pleasant

25 Nov 2025

Donna

The room was functional- nothing fancy. It did not include soap in the bathroom. :( While centrally located, the room was very loud at night as it is on such a busy street.

Partner

10/10

Exceptional

25 Nov 2025

John

Clean room friendly staff .well stocked bar at reasonable prices for London
Great location...very quiet
Buffet breakfast is nice..good choices and included in your stay

Friends_and_family Family

4/10

Poor

22 Nov 2025

Dawn

I’m unsure of why this hotel is rated “excellent.” It is far from that. It is just basic. No mirror anywhere other than bathroom and no outlet in bathroom to do hair. It’s very old and dated. Breakfast needs vegan options. Kind of away from a lot of the main attractions. Would not stay again. As I said, far from excellent

Leisure Family

10/10

Exceptional

18 Nov 2025

Al-Karim

Very good and friendly front desk service. Location is great to transportation and restaurants, pubs, and shopping.

8/10

Excellent

14 Nov 2025

Karen

Great location right next to Hyde Park and Lancaster Gate Tube. The staff are lovely and the rooms are clean and nicely furnished. Good breakfast too. Met our needs for a busy short break.

Leisure Friends

6/10

Pleasant

13 Nov 2025

Susan

Room was in good order. Bathroom was tight for space. No kleenex available. Love the midcentury modern vibe of the style of the hotel. The street was noisy if you wanted to sleep with the windows open.
Breakfast had the usual choices but found the hot food was cold. The burners did not keep the food warm enough. Hotel is located in a quaint part of London and the Paddington Station tube was only a 5 minute walk. Lots of very good pubs and restaurant in the area. Kensington park was a 5 min walk as well.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Frank

Desk staff were pleasant and helpful, room was comfortable. Lobby was comfortable and a great place to sit and visit with the people we were traveling with.

Business_and_leisure Family

10/10

Exceptional

09 Nov 2025

Jennifer

The rooms are small but clean. Nice street close to Hyde Park. Lots of good dining options close by. Close to Paddington station.

Leisure Friends

8/10

Excellent

02 Nov 2025

Catherine

Had a good stay, easy access to transport

10/10

Exceptional

30 Oct 2025

Christian

Very nice hotel close to Paddington Station (very good for getting around London). Clean and nice room, price was reasonable and staff was friendly.

Friends_and_family Family

8/10

Excellent

30 Oct 2025

Maria

Helpful staff. Decent room for the price and location. Small lift- not big enough to turn a wheelchair

Business

10/10

Exceptional

29 Oct 2025

Doug

Great room

6/10

Pleasant

28 Oct 2025

darren

Room was smaller than anticipated with no room for clothing so ended up living out of the suitcase. Reception staff appear not to have a clue but as a place just to rest my head it was adequate.

Partner

10/10

Exceptional

23 Oct 2025

linda

just perfect for our needs: central, clean, really friendly and didn't cost an arm and a leg

8/10

Excellent

22 Oct 2025

Michael

This property was what we expected. A small room that we could just sleep and decompress in after touring London all day.

The nearby food options are good and its location next to Paddington station made it very easy to travel to Heathrow.

Leisure Family

8/10

Excellent

19 Oct 2025

Sarah

Great location in a unique building. The staff was very friendly and the breakfast was good too.

Leisure Self

8/10

Excellent

18 Oct 2025

Leah

The hotel was very good. Staff were friendly and accommodating. Rooms were small but clean. Very close to Kensington gardens and Paddington Station. The only downside was that when next door opened their room door you thought someone was coming into your room.

Leisure Friends

6/10

Pleasant

17 Oct 2025

Amy

Noisy room, dirty sheets

One of my pillow cases had something that appeared to be blood on it, and my sheets had black marks on them. Also my room was very noisy, and there was a problem with the toilet. I have stayed here before and had no issues, but this stay was sub par.

Business

10/10

Exceptional

15 Oct 2025

CHIHHWA YOLANDA

Provided in room coffee, tea bags, we didn’t take the breakfast.

Partner

10/10

Exceptional

15 Oct 2025

Nicole

Clean room, easy walk to tube stations

Leisure Family

10/10

Exceptional

10 Oct 2025

Barbara

What a lovely stay we had in a great location at a great hotel! Kudos to the front desk men who were friendly and helpful and gave us great directions. The location of this hotel is within easy walking distance of 2 tube stations and also Hyde Park. We were so happy with our room and all the friendly staff who always made us feel welcome. The room was clean and spacious. We enjoyed breakfast here as well which had many options to choose from. We also had dinner on the same street in a lovely Italian restaurant. Would highly recommend this hotel as your home away from home!

Leisure Friends

10/10

Exceptional

08 Oct 2025

Paul

Excellent stay. Room was neat and clean. A bit small, but average size or more for London. Good breakfast buffet, good internet, quiet, with many nearby cafe and restaurant choices. Walkable from Paddington Station.

Partner

10/10

Exceptional

06 Oct 2025

BIYE

Very good！

Family

10/10

Exceptional

06 Oct 2025

Shivani

Friendly staff
Nice neighborhood for walking with cafes etc

Leisure Self

10/10

Exceptional

06 Oct 2025

Sarah

Great location, very close to Paddington and Hyde Park. Great Wifi speed and very quiet. I have stayed here before and returned because it was a great place!

Leisure Self

10/10

Exceptional

03 Oct 2025

Rachel

Staff were amazing. I was only here for business and needed a basic hotel.

8/10

Excellent

02 Oct 2025

tricia

Pleasant and comfortable

Leisure Family

8/10

Excellent

27 Sep 2025

John

Great location blocks from paddington station and the tube

Partner

10/10

Exceptional

24 Sep 2025

glen

Clean room, excellent LavaAzza coffee machine and great location

10/10

Exceptional

23 Sep 2025

Mattia

Great value for money

Very good location, excellent quality stay

Business

10/10

Exceptional

22 Sep 2025

Jenny

One night stay

A comfortable stay. All that I needed for a short stay in London. Location convenient and walkable to Soho . Lots of restaurants around the area too.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Pamela

Great location, near underground stations & trains. Wonderful restaurants close by. The staff was extremely helpful and friendly. Would definitely stay there again. Oh, and great breakfast!

Leisure Family

6/10

Pleasant

21 Sep 2025

Nestor evelio

Staff

Leisure Partner

10/10

Exceptional

21 Sep 2025

STEPHEN

The Lancaster Hall Hotel was basic, but very comfortable. the staff was was friendly and helpful. It's close to the London Paddington train station and access to Hyde Park couldn't be better. this is an excellent place to stay.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Anne

A great place to stay.

6/10

Pleasant

18 Sep 2025

Andrea

Very Average for the price paid...good location but very small and old.

Partner

10/10

Exceptional

16 Sep 2025

Petra

This is my \"go to\" hotel in London. The staff here are great. The rooms are comfortable and clean. We upgraded our room and we enjoyed A/C, a mini fridge and a fancy coffee maker. The breakfast buffet is really good. They have now added hot food items like bacon, sausages, fried eggs, baked beans. There is also a fancy coffee machine now. The hotel is in a great area for transport, shopping, and dining.
You will not be disappointed!

Leisure

6/10

Pleasant

15 Sep 2025

Dawn

I accidentally booked a small room with two twin beds for my husband and me. Unfortunately there were no other rooms available, which is not their fault of course. I mention this not to blame but to warn you to review the reservation carefully.
The location was ideal. It was very easy to get to many restaurants and to 2 Underground stations.
I wish the room was cooler. Even with the fan going, we spoiled Americans were too hot.

8/10

Excellent

15 Sep 2025

Mary

Good service, clean, no hot breakfast

Our TV did not pick up but a few channels, and when someone came to \"fix\" it, well, it wasn't fixed. We should have been offered another room. Really should have a couple of hot food breakfast options, and some variety of fruit.

Partner

8/10

Excellent

09 Sep 2025

Jonathan

Good size room but no AC

The accommodations are basic, but the room was a good size. The staff was super friendly and helpful. Good continental breakfast. It was over 70F/21C, and the lack of AC meant sleeping with the windows open. Fortunately the street was quiet. A couple of cafes and restaurants on the same street and nearby. Close to Paddington Station. I would stay again but would be mindful of the forecast.

Self

10/10

Exceptional

08 Sep 2025

Linda

Loved the friendliness of the staff

Leisure Family

10/10

Exceptional

05 Sep 2025

Peyman

Nice property. Great price