Name: Park Grand London Hyde Park
Address: 78-82 Westbourne Terrace, London, W2 6QA, GB

6/10

Pleasant

22 Jul 2026

Leanne

It may have been renovated in the last few years but the workmanship was terrible. The place looks very rough around the edges.

The front desk staff was helpful but the restaurant staff, not as much.

Very convenient location and beautiful street.

10/10

Exceptional

22 Jul 2026

George

Nice clean room. Mais service impeccable. Breakfast was very good with coffee made to order by staff. 5 mins walk from Paddington station. I would go back to the hotel.

8/10

Excellent

21 Jul 2026

JUSTIN

Very close to Paddington station. Good breakfast and great staffs.

Family

4/10

Poor

19 Jul 2026

Malissa

The AC in our room did not work and felt like an oven. The room had a strange smell and not very clean. The building is very tired and needs some refurbishment. Was not impressed and thankfully it was only for one night. Will not recommend this hotel.

Family_with_children

10/10

Exceptional

18 Jul 2026

James

Our room was clean, cool, and just barely big enough for two small people--the trouble is that I'm 6'5\" tall and 200 lbs. The bed was so narrow that I woke my wife each time I turned over! The rest of our stay was great. And it is very close to Paddington Station, with easy access to/from LHR airport.

Partner

6/10

Pleasant

16 Jul 2026

Maricel

The hotel is walking distance to Paddington Station - which has the green/yellow/brown lines that took us to main London Attraction's like Wesminter’s Big Ben, Buckingham, Tower Bridge, Picadilly Circus, Oxford Street and more

Family_with_children

8/10

Excellent

14 Jul 2026

Brad

The breakfast was very good and the attendants were helpful. The front desk let us keep our luggage there until the afternoon when it was time to leave

While the room did have air conditioning, it did not really cool the room off much unfortunately.

6/10

Pleasant

14 Jul 2026

Ben

A tired hotel that is in desperate need of refurbishment. Based on its website, I was expecting a 4-star standard, but unfortunately the property fell well short of that. The décor and facilities felt dated, and overall it did not reflect the quality I would expect from a hotel with a 4-star rating.

Self

10/10

Exceptional

13 Jul 2026

Keely

Staff were super helpful, hotel was very nice and a great location.

Friends

10/10

Exceptional

09 Jul 2026

Karolyn

Great location
Clean
Friendly & helpful reception staff

Family

2/10

Poor

06 Jul 2026

Lok Ching

Avoid at all cost!! Room is small for a so called deluxe queens. Stains on walls and carpet, everything in the room is old and

10/10

Exceptional

06 Jul 2026

Rebecca

Friendly and helpful check in. Upgrade to our twin room so we had a mezzanine floor with a kitchen area. Nice amenities, everything we needed. Hotel was nice and quiet but in a great location only a short walk from Paddington Station. Would recommend and stay again.

Friends

10/10

Exceptional

05 Jul 2026

Sharmila

Rooms were very clean and staff were very professional and helpful!

Family_with_children

8/10

Excellent

01 Jul 2026

Araceli

Breakfast was good. There was a variety of selections.

Partner

4/10

Poor

01 Jul 2026

Tong

Was given top floor next to the lift motor room which was terrible. When we checked in we went to the reception to asked for a different room but thr male staff told us it is the staff personal lift and going to switched off.At 10pm arrived back to the room the whole night was a disaster, absolutely noisy and restarting lift pulley was a nightmare. Phone up middle of the night to made a complaint but was just ignored. How could this hotel manage to operate this room directly to the lift motor room.will never ever stayed here anymore but would request Expedia to made partial refund as we could not sleep but checked out very early.

Partner

2/10

Poor

29 Jun 2026

Sreedhar

Staff/Manager was terrible. We had an incident were electric fuse was blown out in the middle of the night. It was a bad connection and was not prior tested out. We were given another 2 rooms, for our family as they did not have another similar one available. We had to move our luggage in the middle of the night and to 2 different floors. Elevator is very slow. We had to go up and down to carry the stuff the next morning. We moved our valuables to next room, we were promised to keep the room until we get back the following day. However they cleaned out our new room, and moved us back to the original room and touched our valueables/passports from the new room. This was outrageous and on demand for explanation, they were like \"We are helpful and tried to move to the new room\"
I would never stay here again.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Susan

We were a little disappointed with the room. I'd booked it for my husband's 60th birthday treat and felt the room was very small with barely any room to move past the end of the bed. It was also quite dark. Bathroom was tiny and shower over the bath with little room to move. I'm sure I asked for a walk in shower if possible as husband has mobility issues.
The room was clean and tidy and a bonus had air-conditioning. Only problem was it made an intermittent annoying noise which kept me awake at night.
Staff were very friendly apart from one of the maids who didn't acknowledge that we had let her pass in the stairs even though my husband had a stick and let her go first, she didn't even smile.
Breakfast was nice.

Partner

8/10

Excellent

28 Jun 2026

Ruby

Good for a couple nights and location was good

Partner

10/10

Exceptional

20 Jun 2026

Susan

This was the best bed and bedding of our three week trip. I was very luxurious. We thoroughly enjoyed a great night sleep.

Partner

2/10

Poor

18 Jun 2026

Laura

Arrived at 1600hrs to check in to be told due to maintenance, we have been relocated to sister hotel 35min drive away . We chose this hotel for its location , after some discussion they did find us a room at this hotel , however wish they hadn’t . It was dirty , cramped , old , wallpaper falling off the walls , blood on lampshades and curtains , bed was dipped meaning both people rolled into middle of mattress . AC was good ! But that’s the only thing . Breakfast was awful , not enough tables for capacity of hotel . Food basic , couldn’t eat hot breakfast , dirty plates and cutlery . Paid just under £200 for the night . Worst money ever spent . Please do not waste your money on this hotel .

Friends

8/10

Excellent

14 Jun 2026

David

Great location, small rooms but nice stay

Partner

8/10

Excellent

13 Jun 2026

sameer

A

6/10

Pleasant

13 Jun 2026

lester

Baños muy estrechos

Family

6/10

Pleasant

11 Jun 2026

Annie

Room was ok, couldn’t get the heating working but staff sorted it centrally in the end. The breakfast was terrible. I wouldn’t have breakfast here again. Huge queue, not enough space for everyone, running out of bowls, milk, cutlery. People watching over waiting for your table. We visited Feb half term and it was a busy time- they needed a booking system as their small breakfast room could not cope.

Family_with_children

8/10

Excellent

10 Jun 2026

Susan

The property is in a quaint area within walking distance of food and shopping. Enjoyed location, especially to trains / Paddington station. So easy to get around London.

Renovations are happening around the hotel (potentially inside) as the parking lot in front of the hotel had garbage / dumpster / old furniture, etc.

Note: air conditioning is not like areas in America.

When we arrived, temperature outside was above 80 degrees and the window was open, air off. Finally, we were able to figure out how to get the air to work (must keep key in the same light switch hole on wall). Unfortunately, in England the air automatically turned off after a couple hours. If you leave the key in the spot, housekeeping will remove and take the key away, so if you return, your room is hot again.

Breakfast is not included. There is a nice breakfast at the hotel, but, for two people, once converted into US dollars: over $40 is what we were charged after eating a small saucer plate of food (amount a small child might eat).

Beds are small. Rooms are small. Bathrooms are small. My daughter and I managed, but note that rooms are small. Rooms are well maintained. Daily refresh of bisquit and coffee was very welcomed.

Overall, we would stay again because the location was perfect!

Family

10/10

Exceptional

06 Jun 2026

Mohammed

Excellent rooms and helpful staff

Family_with_children

6/10

Pleasant

02 Jun 2026

Erik

I was upgraded to a loft room, but I would have preferred a standard double room. The staircase in the room was quite steep and you needed to watch your step carefully. Breakfast was ok, but I would have preferred a coffee machine rather than a small coffee pot for my table. But for the price, this hotel is outstanding value for this location in London.

Self

10/10

Exceptional

30 May 2026

Tessa

Breakfast wasn’t great and there is one lift. We had to wait for 7 lifts to get down from our room with 4 suitcases to the ground floor to check out.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Teresa

The location was great and parking good. Easy yo find and only 2 mins walk to paddington station. Easy check in. Decent breakfast and helpful staff.
Room extremely small not as advettised and air conditioning not working properly so extremly hot and couldnt sleep. Room smelt damp and top sheet eas dirty

Friends

10/10

Exceptional

30 May 2026

Dynell

Amazing

8/10

Excellent

28 May 2026

Nigel

Good value for money hotel.
Ok sized room. Two very large twin beds.
Only negative, very tiny shower ensuite bathroom.
Plenty of water and a fruit bowl.

Family

10/10

Exceptional

23 May 2026

Amal

Great staff, great hotel and perfect location, the AC was not working tho

Partner

2/10

Poor

23 May 2026

Rachael

Wouldn’t stay again. It should be priced for much less - the solo rooms at least and this is based on other locations I’ve stayed at in London before.
The location is great for Paddington Station.
The room was small, bathroom is tiny, walls are very thin. Got woken up by the room next door at 4am - for a moment I thought someone was coming into my room it was that loud. Didn’t make me feel safe. Was then kept awake by them talking for a while.
And then the fire alarm went off at 8:50!

Self

8/10

Excellent

22 May 2026

Nadine

Great location as it is near to Paddington station and close to Hyde Park and Kensington Gardens. Rooms are a bit small but clean and comfortable. The stairway to my room was a bit narrow but manageable. Overall a good place to stay.

Self

8/10

Excellent

21 May 2026

KATHRYN

Our stay was good and I would stay there again. Great price with breakfast. Good location
Pros: very comfy bed. Spotlessly clean everywhere. Breakfast was excellent. Staff very nice and pleasant. Tea coffee and biscuits available. Great location and surprisingly quiet. Bathroom spotless.

Cons: no USB sockets in the room so had to go out to buy a plug.
Our room had some very dangerous steps down into the bedroom from the corridor.
The room was rather dated
No food available other than breakfast.
No fridge in room.

Partner

8/10

Excellent

18 May 2026

David

Two sets of stairs to navigate down into the room from the entrance door make it very difficult with luggage. It can also be a hazard if having the go up one flight of two steps to go the washroom in the middle of the night. It also seemed that there was a pull down shade missing between the washroom and the bedroom to block light.

Partner

6/10

Pleasant

13 May 2026

Shibli

Bathroom space so small. No workable chair/table available in bedroom. Available cloak room after check-out. Breakfast items variety satisfactory. Staff cooperative.

Family_with_children

10/10

Exceptional

12 May 2026

James

The staff is outstanding. Helpful and friendly. Daily room service included water, coffee and biscuit replenishments. The breakfast buffet was amazing and very nicely priced. It gets busy as the morning goes, the dining room staff is spot on replenishing everything. Location can’t be beat, less than five minute walk to Paddington station.

Partner

6/10

Pleasant

09 May 2026

Jerri

Wall paper peeling, Japanese size bathroom, would not leave toilet paper - had to asked 3 times air conditioning not working as well as fan not blowing air out. Room very stuffy

Beds clean

Just seemed run down except front lobby looked nice

Family

6/10

Pleasant

08 May 2026

Michelle

Firstly the photos of this hotel both outside and the rooms do not reflect what the property is in reality. I was a little disappointed to be honest. Small room curtains hanging off in areas shower very small. Breakfast was chaos and very disorganised and staff run off their feet. Unfortunately I didn't really enjoy my stay here.
The only positive feature was that it's location was very good,

Partner

10/10

Exceptional

08 May 2026

Tim

Excellent hotel anyway but especially at this price

10/10

Exceptional

08 May 2026

Maria jose

Exelent hotel , confartable

10/10

Exceptional

06 May 2026

Ashley

……..,,,,,,,,,,,,,,,,,,,,,,

Self

8/10

Excellent

04 May 2026

Anne

Room was clean and comfortable. We arrived early and a lovely lady in reception completed our registration details and let us store our bags. When we checked in later, the gentleman at reception only addressed my (male) partner throughout the whole process, even though I had booked and paid for the room.

6/10

Pleasant

02 May 2026

Richard

Hotel itself was clean…but the rooms were tiny. They don’t provide wash clothes to bathe with, I’m
Not sure if that’s just a London thing or not.
The room had no iron. Or space to put out belongings

Family_with_children

10/10

Exceptional

01 May 2026

Debbie

Clean room, staff very helpful as first room, door would not lock. Second room very nice and comfy.
Did not have breakfast, as had to leave for work before breakfast was served.

Self

10/10

Exceptional

30 Apr 2026

James

Very helpful staff in finding places I wanted to visit. Two short blocks from Paddington trains and tube.

Self

10/10

Exceptional

29 Apr 2026

Clive

My hotel of choice in London!

Business

10/10

Exceptional

28 Apr 2026

Kanwal

The staff is extremely nice and accommodating, they let us park a few more hours after checkout as we wanted to stroll around London a bit more before setting off. The rooms were clean. Overall I’d say worth your stay especially for its prime location and fair pricing.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Verna

Thank we have a lovely stay in the hotel looking forward for next stay over here with my husband

Partner

10/10

Exceptional

27 Apr 2026

aisha

An amazing stay- my go to hotel when I’m in London.

Self

4/10

Poor

26 Apr 2026

Kevin

I had originally booked a single room aswas travelling for the London Marathon.

I contacted the hotel through Expedia, and they told me I could upgrade for an extra payment which we confirmed.

When we arrived the reception had no idea what I was talking about and said they were fully booked. I showed the confirmation and we were provided what was described as a compact double room.It was tiny. When we asked for a bigger bed, I was told this would not be possible.

I asked for a single matress to be put on the floor, this was also rejected and I had to pay the additional charge regardless.

Really disappointed and took the shine off what waa supposed to be a great weekend running the marathon.

Partner

10/10

Exceptional

25 Apr 2026

Kevin

No worries over anything.

Partner

6/10

Pleasant

23 Apr 2026

SOPHIA M

Cleanliness is very good

8/10

Excellent

21 Apr 2026

Sophia

Room and bed comfortable and clean. Lift very slow. Staff pleasant. Easy access.

Self

8/10

Excellent

19 Apr 2026

Sophia

Didn’t have breakfast

10/10

Exceptional

18 Apr 2026

christopher

Great location, one block from Paddington Station so easy access to the city via underground and Heathrow via train. Small room but clean and the provided breakfast was great each morning.

Self

10/10

Exceptional

18 Apr 2026

Suzanne

Great location, Friendly staff, and lovely breakfast.

Friends_and_family Friends

6/10

Pleasant

18 Apr 2026

Susan

For location the hotel was perfect for us , but unfortunately the first room we were allocated smelt strongly of damp and we could just not stay in it . The second was much better and was adequately clean but there was no robes the towels were very small and hard

8/10

Excellent

16 Apr 2026

Deborah

Super close to paddington

8/10

Excellent

13 Apr 2026

Brian

AC kept room cool, beds are just doubles not queen's or kings, bathroom is a weird configuration with the toilet right against the wall at least you wouldn't fall off, breakfast so so, scrambled eggs definitely real runny not the way we cook them in Canada

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Benjamin James

Great location, near the subway

8/10

Excellent

08 Apr 2026

Robert

.

Self

10/10

Exceptional

02 Apr 2026

Gulcan

Breakfast was great.

Friends

10/10

Exceptional

01 Apr 2026

Nicole

Great location and parking was easy right outside. The hotel was clean with friendly staff. The room was a good size and very clean with everything we needed. Getting around London was easy with Paddington station only a five minute walk away. Will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

mich

Great location 5 mins to Kensington park and Hyde park. Staff were excellent, breakfast was very good. Enjoyed the tea and cookies left in our room. Other than the building being a little run down the room was very comfortable and cozy. Very close to so many restaurants and just a block from Paddington station. Excellent stay!

Partner

6/10

Pleasant

29 Mar 2026

Timothy

Rooms were small, clean but well appointed. Shower enclosure was tiny but bathrooms were also small. Staff were ok, but kept getting 2 rooms booked mixed up.
Worst aspect was that the AC keeps you awake all night. Not ideal.

Friends

8/10

Excellent

29 Mar 2026

michael

helpful staff got an upgrade was not expecting, tidy place

Self

10/10

Exceptional

27 Mar 2026

Stephen

Great location, nice room, friendly staff.

Partner

6/10

Pleasant

25 Mar 2026

Marc

Local to amenities shower vrry small could do with renewed top of wardrobe layers thick with dust damp patch on roof that mess and filthy windows

Friends

10/10

Exceptional

22 Mar 2026

Ashley

.

Self

10/10

Exceptional

21 Mar 2026

Juan Godofredo III

Very Good location, very near Paddington station. You can connect to different line and a lot of restaurant in the station. The surrounding is safe and not noisy. I highly recommend and will stay again.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Marianne

Room was clean, staff very helpful and let me change my room due to a malfunctioning lock. Air conditioning and bathroom floor heating provided. A stone's throw away from the train station and shopping centre. I would love to stay here again!

Self

8/10

Excellent

18 Mar 2026

Paul

We felt the breakfasts were poor. Some of the food dishes were empty and not filled up very quickly. Service was slow and at busy times the staff were under pressure to supply the tables with drinks.

6/10

Pleasant

17 Mar 2026

Ryo

Minimum room with water bottle.

8/10

Excellent

16 Mar 2026

L

Stayed 1 night for Theatre visit. Our Room although very small was clean with very comfortable beds, modern decor, Bathroom clean very smart excellent showerwith hot water.
Breakfast was good with cereals, fruit, yoghurt, pastries, plus full English, all was self serviceexcept Tea and Coffee brought to you. The road is quiet, sometime in London there is noise all night, deliveries, sirens etc but not here.
Staff helpfull, stored luggage as arrived early as
went straight out. Timed the walk to Paddington Station, 3 minutes andl am elderly! After booking read some bad reviews but we were very happy for the price we paid.

Friends_and_family Friends

6/10

Pleasant

16 Mar 2026

Norman

Shops were nearby and close to the station. water in the shower wasn't hot just warm

Friends

10/10

Exceptional

13 Mar 2026

Lena

All excellent although I could have done with another blanket .

Self

6/10

Pleasant

12 Mar 2026

Lee

Great location but rooms a lot smaller than what pictures suggest.

Partner

8/10

Excellent

10 Mar 2026

Heather Maye

The hotel is ideally located for ready access to Paddington station and within easy walking distance to Hyde park. The hotel is good for the price other than being a little dated and tired in places.Our room was compact but clean. The breakfast was adequate but not impressive some of the cooked food was cold and there was no choice of alternative milks. However the staff were friendly and accommodating. Overall all we stayed one night at this hotel which suited our needs perfectly.

Partner

10/10

Exceptional

07 Mar 2026

Patricia A.

I was very pleasantly surprised at how quiet my room was as although the hotel is on a busy street it is well set back behind a front parking area. Breakfast was so much better than most boutique hotels in the area. The buffet English breakfast was nice and hot plus there were plenty of pastries fruit yogurt etc. the location is great near paddington station and Hyde park. I think I’ve found a new go to place. Really nice staff at front desk and breakfast room during the week.

Self

6/10

Pleasant

04 Mar 2026

Alan

We were told that we had a deluxe room. I don't know what was deluxe about it. It was very small, but otherwise pretty standard. Although there was a safe in the wardrobe, laughably it was not bolted down. None of the sockets had USB for charging phones etc.

Partner

8/10

Excellent

03 Mar 2026

Wendy

Lots of shops nearby. No balcony

8/10

Excellent

27 Feb 2026

John

Clean efficient and convenient. Good value for my booking.

Self

10/10

Exceptional

25 Feb 2026

Juliana Givigi

Great place to stay. Staff very friendly and room very comfortable and clean. The only bad comment will be that we had a family with a little kid in a room right next to us who woke up very early every morning and would make a lot noise. So the rooms are not soundproofed. Other than that, it was a pleasure experience.

Family

8/10

Excellent

18 Feb 2026

Robert

Early check in, was most helpful.

Self

4/10

Poor

18 Feb 2026

Glenn

Room was so small that I could not open suitcase on floor. Additionally, old, worn, and ugly. This is NOT a four star hotel. One star, two at best. Shower is the size of an old cruise ship shower. Towels old, worn, small and thin.

Lobby and room smelled old.

Self

10/10

Exceptional

17 Feb 2026

Kate

We had a great stay. Everything as it should be

The location is perfect, definitely a highlight

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Ken

There is a desk in the room but no chair or a stool. There is nowhere to sit on. The design of the bathroom is so poor. The space behind the shower tray is inaccessible, a waste space. It only has a standing space between the washing basin and the WC, about 40cm by 40cm. There is no worktop around the washing basin. very inconvenience.

Partner

10/10

Exceptional

14 Feb 2026

ujjal

Staff are very good. Very helpful. All good.

8/10

Excellent

13 Feb 2026

Donald Nelson

Room was clean and staff friendly and helpful. The original room was way to small so I upgraded and it was good. Would stay here again

10/10

Exceptional

01 Feb 2026

Brian

Ease of check in. Very comfy bed. Power shower. Good temperature controls. Would definitely recommend a short stay here.

Great value for money.

Friends_and_family Friends

6/10

Pleasant

01 Feb 2026

Michael

Room outdated holes on show and was not overly clean

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Janice

Great size twin room.. very clean and warm. When we arrived late (Reception told us the wrong time) for breakfast Deanna couldn’t have been more helpful..

2/10

Poor

07 Jan 2026

Roman

Horrible. Will give them gratitude for canceling our reservation because once we checked in & saw the state of the room and how the hotel is run we knew we could not stay. The reviews and pictures online were very deceiving.

Leisure Partner

8/10

Excellent

04 Jan 2026

Susan

The room was very clean. I was comfortable for the 12 nights I stayed there. Very close to Paddington Station. I felt safe. The towels are very small, the pillows were really big and uncomfortable to sleep on. The window didn’t close easily, but I managed to get it closed by standing on the chair. Other than that, the staff was very accommodating and friendly. I would stay here again in a heartbeat.

4/10

Poor

03 Jan 2026

LYNN

I took a \"deluxe single room\" in December (outside temperature was low 40sF. TINY room, poorly laid out. No nightstand, no room to use the luggage rack provided, closet door hung to open the wrong way so nearly impossible to use. The \"twin bed\" was the narrowest, shortest twin I've every seen--feet hung over the end, (I am 5'5\" tall) and the comforter was so tiny and thin that if you laid on your side, it left gaps. Room was in the basement and the hallways and room were freezing. It took HOURS for the tiny room to heat. It was clean, good soap/shampoo products. They could really step up their game with some small improvements if you can tolerate the cell-like size of the rooms. Suggest that you stay at the Athena instead--better beds/bedding, better layout, better breakfasts.

Friends_and_family Friends

6/10

Pleasant

03 Jan 2026

ekbal

The mattress was awful. Springs mattress which makes it difficult to sleep

10/10

Exceptional

01 Jan 2026

Enas

Nice location

8/10

Excellent

01 Jan 2026

Emma

Room was clean, all items needed were there such as hair dryer, tea/coffee facilities but it’s the smallest room I’ve ever stayed in. We had to lean back or forward to walk around the bottom of the bed as there was only a small amount of room to squeeze past the TV on the wall at the bottom of the bed. Curtains were quite dated but they blocked the sun out so managed a lie in on both mornings.

Partner