Name: Glendale Hyde Park Hotel
Address: 8 Devonshire Terrace, 8, London, W2 3DN, GB

10/10

Exceptional

23 Jul 2026

David

This was an overnight stay in London and I knew I was not going to be using the room for much more than basic needs! It was perfect!! The welcome was lovely and warm and the check-in efficient; the room was exactly what was needed and as described. There was a fridge - a bonus - as well as drink facilities, a superb bathroom and comfortable bed.
No air-con but the fan worked well and I slept wonderfully.
It was really quiet and a perfect location , around the corner from restaurants and cafés and only an 8 minute walk to the tube.
I really can recommend this place for an excellent, basic hotel with superb links and great staff!
Thank you!

8/10

Excellent

08 Jul 2026

Rose

A very basic hotel, but you get what you pay for.
I stayed on the top floor with no lift, and the stairs become quite narrow, so I wouldn’t recommend bringing any large luggage.

The room had a TV, kettle, mini fridge, tea/coffee, a small and loud (but very appreciated) fan, and complimentary shampoo and shower gel in the bathroom cabinet.
The 24h front desk was a big plus for me, and I also appreciated being able to check in early.
Nothing particularly stood out, but nothing disappointed me either. It was a simple stay that met my expectations for the price.

Self

10/10

Exceptional

21 Jun 2026

Ian

Great location for travel and tubes and bars and restaurants. As far as “cheaper” hotels go it was good. No air con and it was warm so a little uncomfortable. But not bad for the price

Business

8/10

Excellent

15 Jun 2026

Francis

We stayed at this hotel as a base for attending a concert at the Royal Albert Hall and were very pleased with our choice. Once we got our bearings, it was easy to find from Paddington Underground Station and proved to be in a great location.

The staff were friendly, welcoming, and always helpful throughout our stay. Our room was on the smaller side, but it was clean, comfortable, and excellent value for money. It had everything we needed for our short visit.

The hotel is well-maintained, and all the areas we used were spotless. One thing to be aware of is that there is no lift, and our room was on the fourth floor, so there are quite a few stairs. This wasn't a problem for us, but it's worth considering if mobility is an issue.

The location is another real plus. Hyde Park is only a short walk away, and the pleasant stroll through the park to the Royal Albert Hall made our evening even more enjoyable.

Overall, we had a very positive experience and would happily stay here again when visiting London.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Maryse

Great location, clean, staff was friendly and helpful, the rooms were very small and the stairs were steep and narrow, not suitable for large people

Friends_and_family Friends

8/10

Excellent

27 May 2026

Natalie

Small room, but that is to be expected. Beds were comfortable. We found the room a little warm but thankfully a desk fan was available for use.
We had a plumbing issue, but the staff acted immediately and the issue was resolved upon our return to the room later in the day.
Great, quiet location.

Family

10/10

Exceptional

12 May 2026

Michael

Bed was spotless, bathroom was spotless, the staff were very friendly and very helpful. A very beautiful building, amenities was perfect for our overnight stay. Only thing was a few marks on the bedroom wall and could do with a paint, but other than that it was footless. Bed was very comfortable, would definitely stay here again.

Partner

8/10

Excellent

04 May 2026

Jacqueline

Room was small but clean.

Would have liked to have been able to open the window just a little bit to let some air into the room but the only choice was to have it open half way which we didn’t want to do as there was rain expected and we didn’t know how noisy the street would be.

10/10

Exceptional

03 Apr 2026

Ashley

Know where is the nearest restaurant for dinner

Partner

10/10

Exceptional

22 Mar 2026

Paul

Rooms are immaculate. Staff always willing to go out of their way to help amd ensure your stay is as comfortable as possible. I come to london a lot and this is the only place i stay at because theyre consistent. Cant recommend enough especially for the price

Self

10/10

Exceptional

20 Mar 2026

Odion

Good place for a short stay

Partner

8/10

Excellent

26 Jan 2026

Alanna

While definitely not a luxury hotel, this place has several points to recommend it:

- Good location. 5 minute walk to Paddington Station, 7 minutes to Lancaster Gate underground, close to Hyde Park. Plenty of food places close by.
- It’s clean
- Friendly staff
- Mini fridge in the room so you can buy food for snacks & breakfasts on your own to save money

Some downsides:
- It’s TINY. I know this is normal, but this is really really tiny. I am a small single woman and had to leave my 1 suitcase in the walkway between the bathroom and the bed because the tent no room for it
- The shower barely gets above lukewarm, even at the maximum knob level
- No lift. Not a deal breaker, but difficult with suitcases and could pose accessibility issues for some as there are a lot of stairs.

Not luxurious or super modern, but clean, comfortable, and a good location. I’d stay again!

Self

10/10

Exceptional

07 Jan 2026

Paul

Always greeted like a friend by one of the 3 guys that rotate on reception. Was put in the room I love (which they know I love) and as always had a really relaxing stay. Can’t recommend this place enough. If it’s one night for business or you’re in London for a week on holiday, the Glendale is 5 minutes from Paddington station where you can get to anywhere in London. One last thing I’ll add is the location is slightly away from all the other hotels in Paddington so you get a benefit of it being quieter but still just as convenient

Business

10/10

Exceptional

25 Dec 2025

Scott Martin

Great hotel and staff very friendly and helpful

Leisure Family_with_children

2/10

Poor

21 Dec 2025

Ammar

I booked a room for 2 adults and a 2 years old baby with baby bed and was given a tiny room with a double bed only and no space to even move around it, and refused to give me a baby bed, Very rude night shift manager, very unprofessional,

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Paul

Rooms are extremely clean. Beds comfy. Staff very helpful and it’s nice and quiet at night so you get a great sleep! Highly recommended

Business

8/10

Excellent

12 Dec 2025

ROMAIN

Très bien placé à 5 minutes du métro, chambre pas géniale mais propre et tarif abordable.

Self

10/10

Exceptional

04 Dec 2025

Paul

I travel with work a lot and stay in central London a few times a week. This is the first place I try to book when I'm in London. I am always well looked after from the minute I arrive to the moment I leave. I genuinely don't have a negative word to say about it. From the value for money to the comfort of the beds all boxes are ticked. The location is walking distance to public transport which can get you anywhere in the capital which is another bonus. The staff are on the front desk 24/7 and are always happy to help. They even recommend amazing restaurants nearby if asked. My only issue with it is it gets booked up quickly and the next best places close by aren't in the Glendales league. London needs more hotels like this and more staff like these guys. It really is a good experience start to finish! VIVA LA GLENDALE!!

Business Self

10/10

Exceptional

05 Nov 2025

Richmond Mark

The room was good, clean and spacious but my 5 stars is for the two receptionists, who were so helpful and efficient.

Leisure Self

4/10

Poor

29 Oct 2025

pouya

Unfortunately this place was really not up to the standards. Hair on the bed sheets, 1 single toilet roll, the walls are full of dorty hand marks, the heating doesnt work, and its so full of dust..

Small tiny towels..

Honestly, i dont leave bad reviews but this was genuinely not a good experience.

We ended up buying our own cleaning spray and toilet rolls

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2025

Paul

rapidly becoming my favourite place to stay in London. Look, its not the Ritz, but its nowhere near Ritz prices. This hotel is perfect for city breaks. I've never met staff as accommodating and helpful as the guys that work here. Its beyond clean. Extremely comfortable, in an amazing location and is leagues above the competition in the area. I've been travelling to London for the last 6 months and when they have availability, I stay here. I'm not just saying it but for the price you CANNOT beat this hotel. LONG LIVE GLENDALE

Self

10/10

Exceptional

08 Oct 2025

Phil

Clean comfortable room. Staff friendly and quick with check in. No milk for drink but didn't ask.

Self

2/10

Poor

29 Sep 2025

ALANOOD

It's not clean, the room is very narrow, you can't move around at all. It doesn't have any services or necessities. It's also not safe as the door doesn't close securely.

Business

8/10

Excellent

28 Sep 2025

Andrew

…

4/10

Poor

21 Sep 2025

Sabrina

It’s convenient

2/10

Poor

18 Sep 2025

Doris

PLACE WAS A DUMP. found dirty socks under bed. panties in heater. they did make bed, but not sure about cleaning no a/c. had a desk fan. no elevator. had to walk 2 flights of stairs. bacteriel hand soap instead of bath soap. no toiletries. room too small. not even six inches on side or bottom of bed. chips on bathroom sink.closet was a cubby hole about 10x15x24

4/10

Poor

17 Sep 2025

Erin

I had to cut my trip short. I stayed for only one night, of the five nights I paid for. When I asked the concierge if there was anything I could do, he said it was only between me and my booking agent. So I called my booking agent (Expedia), and they said they would have to contact the hotel. Of course the Hotel said no. It would have saved me alot of time and aggravation if I had just been told the truth at the outset.
Also, when I asked the front desk when my 50 pd deposit would be put back on my card, he said the day I left. But the day I left, another front desk worker said the next day.
By contrast, my Canadian airline gave me a nominal refund as soon as I cancelled my flight. And I had not paid travel insurance.
The British business ideal is honesty and fairness.
The proprietors of this hotel were neither honest nor fair.
I do not recommend this hotel!

4/10

Poor

31 Aug 2025

Dan

Felt like a sardine. Squashed in. No friendly smiles on the staff. Squeaky floors

Business Family

10/10

Exceptional

25 Aug 2025

Suhail

The staff and Manager where cooperative and helpful

Friends_and_family Family

6/10

Pleasant

15 Aug 2025

Diane

The Glendale Hyde Park is just a short walk from Paddington stations and close to a variety of restaurants (our favourite was Bizarro Italian) and shops. The front desk staff was always available, pleasant and very welcoming. The twin room was quite cramped and had a musty odour. The beds were on rollers and would move if you leaned against the wall and were not very comfortable. The rooms do not have air conditioning but at least a fan was provided. Despite the great service, I would be pressed to stay here again.

Leisure Family

8/10

Excellent

10 Aug 2025

David

Was good!

Leisure Friends

8/10

Excellent

05 Aug 2025

paul

Value for money Vs competition

This hotel is the best out of the lower end of my budget list. I type in hotel/private/bathroom/max £80 if I’m staying somewhere for work midweek. I don’t want anything fancy. Clean and tidy

Business

8/10

Excellent

11 Jul 2025

Elizabeth

The location is great. Easy walk from Paddington Station to Hyde Park and Kensington Gardens. The staff was wonderful - very helpful and friendly. There wasn't AC in my room, but this isn't unusual in London as it's difficult to get AC into all the rooms of the old townhomes. But I had a lovely large window that brought cool air in at night.

Leisure Self

4/10

Poor

11 Jul 2025

alfas

It's a convenient walk from everything however the check in time was at 2pm and we got there at 2:30 and only one room was cleaned and the other room took 30/40 minutes to be ready. Also one of the rooms had an awful smell. The other room which we got later on was fine.

Leisure Family

8/10

Excellent

20 Jun 2025

Arup

Good location, comfy bed! If you are allotted the single room, be prepared for a hike up the narrow stairs to the top floor! Staff is cordial andextended all support.

Business

2/10

Poor

14 Jun 2025

Mohamed

Terrible place

Very small room , cracks on the wall kinda dusty toilet was small but clean someone entered my room at 6 am when i woke up he left , u can hear next door conversations overall horrible

Self

8/10

Excellent

14 May 2025

Zaida

The closeness to Paddington Station. The helpful staff.
Not having a lift is the only negative remark to the facility, but the staff was very courteous volunteering to help with my luggage.

Leisure Self

10/10

Exceptional

25 Mar 2025

Wong

Good staff

Business

6/10

Pleasant

09 Mar 2025

Aidaroes

The bathroom is very small, in fact too small as you barely have much leg room in the toilet and the tap is under the mirror cupboard which is at an awkward angle but I suppose it's okay when it's a short stay. Decent bed and shower facility though.

Leisure Friends

4/10

Poor

16 Feb 2025

ousama

The shower was weak and would ebb and flow with temperature at times.

Business Self

2/10

Poor

01 Feb 2025

Younes

Terrible hotel room I have ever had. No Blanket knowing that it was about 2 degree outside. There was only a very thin bed sheet… Heather did not work. The bed mattress was too hard and they were 2 small sized combined in 1 bed with a gap that doesn’t even help to sleep well. On the top of all these I smelled cigarette smoke coming to my room the whole night as the room was in ground level.

6/10

Pleasant

07 Jan 2025

Verified traveler

Stop over

Friends_and_family Family

2/10

Poor

01 Jan 2025

Haider

Catfish

Payed £178 for one night
Everything was the opposite of what was booked. We had a room given on the too floor with no elavator and the room size ruined everything! It was the size of shed, honestly never again!

Partner

6/10

Pleasant

29 Dec 2024

Nadine

The twin room was way too small. They have crammed a double bed and small single bed in there with no room at all to walk around the room. It should only be a double room with an added desk/table. The windows are black with mould and the wood is all falling away. The room was clean but the space lets it down massively

Leisure Friends

8/10

Excellent

08 Dec 2024

Matthew

Was fair considering the cost! Cheap and cheerful.

My room was on the top floor though; lots of narrow steep stairs, and it was particularly stuffy up there. I think the hotel probably needs to invest in some aircon.

Business Self

6/10

Pleasant

08 Dec 2024

Kevin

Only access to my room on the 5th floor was going up 5 flights of stairs

10/10

Exceptional

28 Nov 2024

Bolin

.

Leisure Self

4/10

Poor

25 Nov 2024

Cornelia

- only thin blanket
- window didn't close
- pingeons outside the window
-room was directly behind reception, you could hear every word

Leisure Self

10/10

Exceptional

24 Nov 2024

Luciano

Hotel molto ben posizionato, camera pulita e ben ventilata. Vicino a tutto e facile accesso. Il personale è estremamente gentile e disponibile. Nota 10

Leisure Family_with_children

10/10

Exceptional

20 Nov 2024

Sarka

Great hotel, great room, very practical with phone charging lamp next to bed! Lot of shampoo, coffees, tea.. would stay again!

Leisure Self

6/10

Pleasant

19 Nov 2024

Rumanna

the hair dry was not working. Remote control was not working. There was no information in the room near telephone about extension to reception. there was no lift

Leisure Self

4/10

Poor

10 Nov 2024

Jackie

Avoid

The room was so small, had to shuffle dideways when you get out of bed.
Bathroom absolutely stank of drains.
Very basic. Arrived half an hour before check in hoping to leave cases but after waiting around 10 minutes for someone to answer the reception bell we left.
Bed very hard. Stains on the sheets. Lots of banging of doors. Would not recommend.

Partner

8/10

Excellent

28 Oct 2024

Aggee

Nice but....

Great location, close to subway station and lots of restaurants around. Was disappointed by lack of elevator in the building. It was not built for elderly or peoples who need wheelchair. Corridors and stairs are very small and this can be dangerous in emergency situations

6/10

Pleasant

15 Oct 2024

Yracy

Not bad for the price paid.

Standard room for 3 was very very small, beds were ok but the duvets were way too small for the beds, the double bed duvet cover was way bigger than the duvet itself, I ended up with mainly just a sheet. Room not big enough for 3 people! No lift available so not for the infirm, we were on third floor and a lot of stairs. However room was clean and shower was lovely and hot with a rainfall shower head. Not a bad stay for the price we paid in London.

Friends_and_family Family

6/10

Pleasant

15 Oct 2024

ANTONIO MARCOS GERALDI

Muito, muito barulho dos quartos ao lado. Ouve-se tudo. Não gostamos.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Angela

Great location!
View was outstanding. Reception was phenomenal. Would stay there again!

Leisure Self

10/10

Exceptional

10 Oct 2024

Maurice

Cute Cute

Cute place, got to check in early and upgrade my room for a slight up charge. Great location. Near underground and park. Very walkable. Staff very friendly and helpful.

Partner

2/10

Poor

07 Oct 2024

mahmoud

Its a day robbery at the price paid. I regretted staying there. The staff not polite.

8/10

Excellent

16 Sep 2024

Hannah

The lady who checked us in was one of the most welcoming & kindest receptionists we have been met! Made us feel very safe and like we were in good hands.

Leisure Family_with_children

8/10

Excellent

16 Sep 2024

e

Very good all around. The reception people are top notch

2/10

Poor

11 Sep 2024

Gregory

Basement room with window with no locks

Business Self

8/10

Excellent

07 Sep 2024

Verified traveler

Nice location, shame about the smoke alarm

Easy check-in, great location - few minutes from Paddington, and a minute walk from Nisa, nice restaurants too.

Issues:
1. The smoke alarm went while I was taking a shower and while using the hairdryer! Only for maybe 5-8 seconds but at midnight?! It was too short that did not merit a call to reception but very crazy and annoying!
2. The throw pillow over the bed has obviously not been washed for a while. The main pillows were fine.

Self

4/10

Poor

07 Sep 2024

Janet

Very disappointing

Couple of days away with hubby. Wanted a simple hotel with no frills and reasonable cost. Needed to be in Paddington due to an event we were attending nearby.

Room very tiny - only room for one bedside table.

Wakened twice with fire alarm on 1st night, quickly disabled by receptionist. Asked what the problem was.....\"someone taking a shower set it off\"!

Room was dark. View from window was back yard with walls and other windows piled high in bird poop!

1st morning shower around 8am was freezing cold. Water in tap freezing too! Informed reception on way out at 9.15am and he admitted to only just turning boiler on!

Positives........ clean but tiny shower room. Comfy bed with clean bedding but hard flat pillows. 2nd morning, hot water and shower.

Pleasant reception staff.

Partner

10/10

Exceptional

05 Sep 2024

e

All is perfect for

Business_and_leisure Family_with_children

2/10

Poor

04 Sep 2024

Mohamad

Reception very, very bad

8/10

Excellent

25 Aug 2024

Craig

Great location, staff friendly. Triple room a little small for 3 people

Leisure Family

8/10

Excellent

22 Aug 2024

Lee

GREAT LOCATION

Very friendly staff, very safe in a great location for all attractions. Stars are steep and not recommended for people with fitness or mobility issues

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

Peter

This property totally surpassed my expectations,you'll get a beautiful clean room of which looks new,fresh and recently refurbished. The staff were brilliant too and happy to help whenever required.

Family

10/10

Exceptional

22 Jul 2024

Muhammed Azam

Was a nice little place to stay overnight on a weekend

Leisure Self

6/10

Pleasant

22 Jul 2024

Amanda

Friendly but small

The staff was friendly, and the rooms were clean. Just beware that there is no lift, and the stairs are very steep and narrow, so make them aware that you would need a ground floor. The rooms are also very small, so I do feel it's a little overpriced, but I'm probably paying for the location. There are no breakfast facilities on site, but a lovely cafe is around the corner. It's not an ideal hotel for me due to my size and mobility, but it would be fine for fitter couples.

Friends_and_family Family

8/10

Excellent

15 Jul 2024

Emma

Need to soundproof the doors

Room was small as expected but the doors to the other rooms on the floor were very close and had zero sound proofing, someone knocked on the door next door at around midnight and it sounded like they were in my room.

Pleasant staff, tidy room.

Note, there is no lift.

Business

10/10

Exceptional

01 Jul 2024

Martin

Lovely stay

Leisure Self

10/10

Exceptional

26 Jun 2024

Craig

Close to transport

Right near Hyde park and the underground station Helpful staff advise what to do

Partner

10/10

Exceptional

21 Jun 2024

Alison

Staff was so good , very helpful and friendly

4/10

Poor

05 Jun 2024

Luis

Super small room and bathroom. Stairs to the rooms are steep and narrow.

Leisure Family

6/10

Pleasant

13 May 2024

Patrick

The room was on the 4th floor, which - especially if you have a suitcase - is going to be a proper cardio workout. Bathroom was tiny, with a cabinet so close to the toilet that you had to sit on it sideways. Partition wall to next room paper thin, and squeaking floorboards when next door guests walked around. Relatively cheap, but...not the best experience

Business_and_leisure Self

8/10

Excellent

02 May 2024

Reka Andrea

Tiny room but good location

The place was overall nice. Our room was on the top floor. Tiniest place though, definitely not enough space for three (not even for two person). No shelves at all, you will store your clothes on the floor.
It is a decent place, great location but probably better for solo travel.

Friends_and_family Friends

8/10

Excellent

23 Apr 2024

Nathan

Hotel lovely and clean, staff very friendly. Only reason didn’t give full marks for hotel was original windows meant a bit noisy from street.

Self

2/10

Poor

14 Apr 2024

Verified traveler

Not recommended!!

I stayed here for 2 nights and during my stay, no house-keeping services were provided for changing of sheets or room cleaning. Secondly, there was no kitchen/service area available for washing my baby’s bottles. Last, but not least, water started dripping down the ceiling through one of the spot lights on my second night of stay. I asked them to come and check it out before it caused any more trouble but nobody came and I kept waiting.

Overall, I did not enjoy my stay here and do not recommend it to anyone especially families with children.

Friends_and_family Family

2/10

Poor

10 Apr 2024

Marc

The windowsill had mould atound it as did the shower, the decor was dirty eg walls and windowsill, ceiling had paint coming off it, there was dust around the headboard, the room was far to small for two people, subtitles on the television couldnt be turned off, the underneath sheet had stains on them, there was only one pillow in the room per bed, the stairs were too steep in places and didnt have hand rails for you to help you up with, we waited 10 mins or more, ringing the bell for receptionist to come, totally unacceptable accommodation. Worst place we have ever srayed in.

Leisure Family

4/10

Poor

08 Apr 2024

Antonette

Its clean, but for 5 nights stay they didn't change our sheets, 2 times supplies were not filled I had to request them.

Leisure Family_with_children

4/10

Poor

06 Apr 2024

Pieter Jan

Room was very warm even in March when outside temperarure was low. Room and beds were very small.

Leisure Family

6/10

Pleasant

05 Apr 2024

Abraham

Good size rooms for the price, windows not working properly, room too hot and fan just blew hot hair. Also no life facility for steep stairs to other floors. Generally good for the price.

Business_and_leisure Self

10/10

Exceptional

28 Mar 2024

Humza

The hotel was in a convenient location being just a 5 minute walk from Paddington station. The staff were friendly and helpful and even recommended some nice places to eat around London. We really enjoyed the stay and would definitely recommend people to stay here.

Leisure Family_with_children

6/10

Pleasant

28 Mar 2024

JON

The staff were very helpful in facilitating an early check in. My nights sleep was disturbed by music playing in the neighbouring room.

Business Self

4/10

Poor

19 Mar 2024

Verified traveler

Not happy

Small room barely I could move around, fridge not working, and a noise like something knocking on the wood all night long , water in shower tray won’t go quick it was like semi blockage .
For me it wasn’t worth the price

6/10

Pleasant

01 Mar 2024

Simon

Hot room on top floor

The room, I was on the top floor, was roasting hot.

Everything else was fine, clean, convenient, no problems.

Just a hot room at night.

8/10

Excellent

01 Mar 2024

Rob

Typical English home/hotel

If you’re looking for a large bedroom hotel box type, this is not it. This is an old classic London home/hotel located in a wonderful location in London. The rooms are small and there is no food service. Regardless, it was clean and comfortable and quaint London hotel. As of the whole of London, parking is not an option other than local road parking. There is not an elevator and the stairs are winding and narrow. I enjoyed the stay and would for sure re book there but I prefer the English heritage over the big box hotels.

Partner

10/10

Exceptional

24 Feb 2024

Adrian

Small but friendly

Stayed for one night only. Budget hotel, but a little better than some others. Reception/check in easy and friendly. Room small but enough for what we needed. Room clean and tidy, bed comfortable but could have done with either a thicker duvet or a blanket to add as was cold in the night (we had to out the portable heater on-perhaps not the most eco-friendly). Had nice TV with access to Netflix, etc although we didnt use, and this appeared to be in German. Lovely overhead shower with good flow and plenty of shampoo and shower gel. Floor drain didnt run away very quickly however. Had 6 plug sockets! Generally would come back, and/or recommend to others

Partner

2/10

Poor

03 Feb 2024

yvonne

Distgusting

Friends

10/10

Exceptional

18 Jan 2024

Laura

Perfect localisation in London

Leisure Friends

8/10

Excellent

12 Jan 2024

Waleed

It was amazing but i wish if the bed was a little bit softer its feels like im sleep on the floor.
I had one issue it was the room next to me the guy was drunk and loud i couldn't sleep at all but he left the next day so i had a good night sleep the next day

Friends_and_family Friends

6/10

Pleasant

26 Dec 2023

Laura

I had a 1-year-old baby, the room was all dusty, it looked like it had been repaired recently, the door and the furniture had white paint on it, I had to clean it myself, it was very easy to remove the white paint on the furniture with a wet napkin, there was still dust on the shelves in the closet, clear that the rooms were not cleaned. now my suggestion is to wear a disposable hat when changing bed linen! there was very visible hair on the bed, I don't understand how it could not be seen.

8/10

Excellent

03 Dec 2023

Helen

Lovely room close to the shopping areas. Some wear and tear but perfect for what we needed

6/10

Pleasant

29 Nov 2023

christine

Friendly Staff Breakfast not available

Leisure Partner

2/10

Poor

11 Nov 2023

gabriella

Cold and dirty

We stayed in November, so it was cold outside, and exactly the same in the room. There was a heater that didn’t work, there was a very light blanket instead of a duvet and verrrry thing pillows. I barely got any sleep I was so uncomfortable and cold. There was mold/first around the windows and the bathroom didn’t look fresh. In the morning after I had put water in the kettle, the tap and shower didn’t turn on. After a while we got a bit of a trickle, but as we were at the very top and there was no lift and just a tonne of of narrow stairs (was not good for my asthma), we dealt with it and then checked out as soon as we could. We were incredibly tired for our day in London after our stay. Honestly awful.

Partner

4/10

Poor

31 Oct 2023

Stephanie

the shower water just sat in the bottom of the shower, the room was way too small and a million stairs up(they luckily carried my luggage up for me) but it was paper thin walls

Leisure Self

4/10

Poor

29 Oct 2023

Verified traveler

Bedbugs

Friends_and_family Friends

2/10

Poor

28 Oct 2023

Neeraj

It’s a trap

8/10

Excellent

27 Oct 2023

Paula

The room was very clean and tidy, plenty of tea and coffee, lovely toiletries. Only downside, we where on the top floor there was no lift. The stairs where very narrow in places and there was a lot of them. Would definitely stay again though, but I would request a room on a lower floor.

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