Name: Cleveland Residences Paddington
Address: 25-26 Cleveland Gardens, London, GB

6/10

Pleasant

12 Jul 2026

Charles

There was confusion regarding check in as they don't have a front desk. Was unsure how to access the unit until the moment we arrived. Had to ring a doorbell and an employee came. They then give you codes to get in. Not sure what would happen after hours or late on weekends as I don't think anyone is there. Other than that the neighborhood is good and safe. The unit was very clean but very basic. Could have used a coffee table. The roll out \"bed\" was horrible though. It more of a roll out chair. Weird, small and uncomfortable.

Family

10/10

Exceptional

01 Jul 2026

Cheryl

Comfortable, clean room. It had everything we needed. It was a bit difficult to identify the correct building upon arrival and know how to enter as there was no signage

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Anthony

Thank you for your hospitality. The unit was a perfect size for the four of us. Location was perfect for us. The AC was a lifesaver with the 35+ temps we had.

10/10

Exceptional

22 Jun 2026

Kathryn

Great location, good apartment, easy process! Perfect for a long weekend in London with family!

Family_with_children

2/10

Poor

10 Jun 2026

Niti

Bad advertisement. Property completely different from advertized. Overexpensive. No cleaning crew. Zero communication.

Family

10/10

Exceptional

19 May 2026

Martin

Room was clean and tidy. The location is perfect for get around by bus or tube.

Family

10/10

Exceptional

15 May 2026

Debra

Very clean with great/quick communication, safe location, nice to have laundry on site as well

Partner

10/10

Exceptional

08 Apr 2026

Deanne

We stayed here for 10 days as a family of 3. The accomodation was everything we needed. They have a washing machine and dryer that you can you use free of charge which is fantastic.
The accomodation is in a lovely area and walking distance to the Paddington train station, food outlets.
Would definitely stay here again.

Family_with_children

8/10

Excellent

06 Jan 2026

Cian

Helpful staff. The apartment was a bit small for the cost. Close to Paddington though.

10/10

Exceptional

19 Dec 2025

Reynold

it was pleasant

Business

8/10

Excellent

05 Dec 2025

Nicola

Everything was spotless. I didn’t see any staff during my stay, however if was a quick overnight stop.
The room was spacious with all amenities, the bathroom was a little tight to move in, but was spotless.

Leisure Family

8/10

Excellent

19 Oct 2025

Sandy

Convenient and clean. Very small. Lady who greeted us was quite friendly.

Leisure Family

10/10

Exceptional

16 Oct 2025

Karen

Lovely room, and great place to stay

10/10

Exceptional

11 Oct 2025

Kyle

Great spot

Leisure

8/10

Excellent

08 Oct 2025

Robert

Stay with family of 4

Leisure Family_with_children

10/10

Exceptional

03 Oct 2025

Tiberiu

Great location. Clean and cozy place.

Leisure Family

10/10

Exceptional

13 Aug 2025

Isabella

The residence was a short walk from Paddington station and Kensington gardens. The residence itself was small (as to be expected in London) but manageable for 3 adults. Absolutely gorgeous and modern feeling.

Leisure Family

10/10

Exceptional

07 Aug 2025

Eddie

Everything about the property and the location was wonderful. The staff varied. There was a man who was really nice, but when our tv was not working, the woman I talked to said it was normal. The tv was fixed a few days later. Basically everything was good and I would definitely stay again but the phone number for the front desk, after hours transferred to some kind of office where the people answering did not seem to know anything about the property itself - how or when yo enter etc. This made the process of putting our bags inside before check in very confusing.

6/10

Pleasant

04 Aug 2025

Roya

We arrived at 9:15 pm, but there was no clear sign, no reception and nobody answered the door.

A gentleman who was also a guest told us that we’re in the correct address and we need to have codes for entrance.

I wasn’t familiar with this kind of of situation and neither was the security guard of the building. When I called and talked to the security, he was insisting that I should have received an email, but anyhow, after waiting on the stairs, he came and checked my passport and gave us the code.

The day after, we learned that the information was sent through Expedia as a message, not as an email.

The suit wasn’t looking like its photo. It was a super small suite.

No coffee machine was available.

Leisure Family

8/10

Excellent

02 Aug 2025

paul

Cleveland Gardens 👍

Kitchenette was well equipped. There’s a large Waitrose nearby 6 min walk that has many choices. Some clearer instructions on garbage sorting and perhaps kitchen waste bags would be welcome.

Business Family

4/10

Poor

13 Jun 2025

patrick

This unit was very small and not worth the price, there is zero to no counter space. The bed was hard as a rock and the couch bed may have well been a park bench. It was also very hard and uncomfortable. For the price they should at least offer some waters or snacks. You are better off staying at a hotel down the street.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Juan Pablo Castro

The property is conveniently located near Paddington Station and has everything you could ask for during a one-week stay in the city. It is tidy, clean, and well-maintained. I’d definitely come back!

Leisure Family

10/10

Exceptional

28 Nov 2024

Jesse

Would stay again.

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Deanna

modern, renovated, clean, best use of the space, comfortable bed (even the sofa bed!), housekeepers can help with anything you need (more supplies, etc), and laundry was a big plus...and security into the property was easy and effective

Leisure Family

10/10

Exceptional

06 Oct 2024

Sanket

Had a great stay at Cleveland Gardens. We arrived early and the receptionist allowed us to check in early since the apartment was ready. Safe area, quick walk to Paddington station. Lots of restaurants nearby as well. Would definitely come back again if staying in London.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Hyeok Jin

Well situated place. Quiet yet close to many site seeing places and food options. Two bedrooms were helpful for three adults to stay.
The bathroom had a sewage smell, although it was well cleaned. A removable rubber pad on the sewage hole in the shower would make quite a difference.

Leisure Family

10/10

Exceptional

14 Aug 2024

Lauren

Bayswater is just a short walk away where there is many dining options and two underground spots. Paddington Station is always not far. Kensington Gardens is within walking distance and was great to walk around and let the kids play in the amazing play ground.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2024

RAHEL

It's a nice place. Sofa bed and bed was comfortable. Got everything you need. The only thing we missed was a full body mirror to look after getting dressed . Had a usb charger which was convenient since we did not have an adopter for the outlet

10/10

Exceptional

29 Jul 2024

Brooks

This is in a “posh” neighborhood in London. Highly recommend. 10 minute walk to Paddington and Hyde park. Very nice property and the staff were lovely to deal with.

Leisure Family

4/10

Poor

01 Jun 2024

Hilkka

Check in was exceptionally difficult as our plane arrived late at night and reception was not open. The instructions to enter the apartment were not clear and so we had to get assistance from the night porter. He could not find our booking, so we were treated like dodgy vagrants rather than as international guests who had booked and FULLY paid for accommodation months before. The room was small and airless and our experience was not great. Better communication would have made our experience happier and better. The area around it was nice and the underground and shops convenient, but we couldn't wait to leave.

Leisure Partner

8/10

Excellent

14 Dec 2023

Karen

Great location, confusing access

Great location, near Paddington station and all the Tube and Train connections. Generally quiet. Room was as advertised. Bed was against the wall on one side and the closet at the foot - but in Europe, we are accustomed to having to crawl over a partner to get into bed. Biggest drawback - Entering the property was fraught. There are two doors, around the corner from each other, and we chose the one our cabbie dropped us off at. Turns out it was the wrong one to try when we arrived. With NO contact information (phone, text or email info) from the property (only thru Hotels.com, which was very unhelpful, we were reduced to standing outside in the rain with our luggage for over 10 minutes while knocking (and finally pounding) on the door. Once they heard us and let us in, and we had keys and the biz card of the establishment, we had all of that info, but the intro to the place was not a good one.

Partner

8/10

Excellent

06 Dec 2023

Rachel

Fantastic stay. Lovely modern rooms. Very clean bedroom, kitchen, bathroom. Nice safe area. Easy enough to walk to local underground’s to get around London. The only reason for 4/5 it was very noisy on the first night. Sounded like someone was moving furniture and dropping it at 6am which was not an ideal time of day. Made us think the walls and floors are very thin, but not really sure how that could be improved. Don’t let this put you off - probably just an unfortunate situation for us.

Leisure Partner

10/10

Exceptional

30 Nov 2023

Emma

Beautiful apartment in a safe area near plenty of transport. Very nice and helpful staff. Will definitely stay here again

Leisure Family

6/10

Pleasant

08 Nov 2023

Robyn

In the end my stay was nice but there were a few bumps. I didn't know how to get into the building. No directions were sent. I rang the doorbell but no one answered theI sent emails. Someone else came by shortly after, and she rang the bell which was answered. Yay!
The first room l got was not like the room advertised. It was much smaller. I spoke to someone a few hours later and got a larger room that looked just like the advertised room so everything worked out. The location was great!

Self

10/10

Exceptional

28 Sep 2023

kimberly

A real Gem

Fantastic newly renovated property.. Terrific local..

Business

10/10

Exceptional

30 Jul 2023

Denise

The staff here was amazing. We had never been to London and this was the perfect spot to stay. The property and area was very quiet and it was easy to walk to area dining and shopping as well as public transportation

10/10

Exceptional

14 Jul 2023

Hugo

Great place!!! About 10 min walk to Metro. Pubs and restaurants close. I booked last minute and the staff made sure I had a key card and room was ready.

Leisure Family

2/10

Poor

23 Jun 2019

Ross

Not given key-mgr lied to hotels.com, don’t trust

We had booked this stay and talked to a woman a couple times before arrival. When we got there, we were surprised to find out that we would not get a key and that they would bring it to us the following day. I don’t know too many hotels that would expect you to either leave your room open or call every time you want to come in and out. We called this lady back upon finding this out and she said we could call this man anytime as many times as we wanted to. While we still disagreed with it, we decided to go out for the evening. Upon our return around 115 130, we started making phone calls to which were not answered. We called both the woman we spoke with originally, and the man that initially let us in. After 9 or 10 phone calls, the man finally answered and let us in. This is very disappointing because number one, we shouldn’t have to call to get into a place that we are paying for. Number two, he was rude because we woke him, How else did he expect us to get in? Do we have a curfew??When we complained to hotels.com, he completely lied and said he was out waiting for us for a half hour, even though we had record of 9 or 10 phone calls that were not answered. The fact that we were expected to leave all of our belongings to someone in an apartment building that we did not know, was very unnerving and unacceptable. And because he lied, hotels.com could not do anything about it even though they seen proof that he was lying. I would not recommend this place!!

Family

8/10

Excellent

03 Jun 2019

Verified traveler

I would just have liked there to be some milk left with the tea and coffee, even some small UHT milk

Family

6/10

Pleasant

29 Apr 2019

Verified traveler

Very good location. The apartment was recently refurbished and is well decorated (IKEA style), but was a 5th floor with no lift. We are a couple, with 2 small children and there were only 2 towels, even after we complained about it and were told that they were going to solve the problem. The bathroom is too small and the kitchenette should have a toaster and cleaning products.

Leisure Family

10/10

Exceptional

03 Dec 2018

Verified traveler

Hidden gem

Having previously lived in Notting Hill/Maida Vale area for 15 years , we know through friends/family experiences, how difficult it is to find a hotel with space at a reasonable price. We are a family of 4 and found great comfort at Cleveland Apartments. The rooms were nice and clean, with ironing board, hairdryer , plenty of towels etc. , small kitchen and fridge, foldout double was good quality too. For me personally, the quality of showers is generally poor in the area as I stay in Notting Hill on work trips. The shower here was of the highest standard. After we had had a great stay we phoned the landlord and he was more than accommodating in allowing us to leave our bags in the room so we could travel to Winter Winderland hands free. What a legend he was! This was a perfect little family stay with a great location. See you next time.

Family

8/10

Excellent

17 Jul 2026

Bodil Renate

Sovesofaen var forferdelig hard.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Yves Albert

Excellent endroit. Merci l’accueil et la gentillesse!

10/10

Exceptional

16 Oct 2025

Yin

very clean and near stations

Partner

8/10

Excellent

01 Jan 2025

Kay

Clean, modern apartment in a quiet neighborhood. Narrow bed though and lack of wardrobe.

8/10

Excellent

18 Nov 2024

Sandra

Near paddington station

10/10

Exceptional

11 Oct 2024

Verified traveler

Alojamiento en zona tranquila y bien comunicado. En nuestro caso, muy buena relación calidad-precio en Londres.
Limpio, cuenta con todo lo necesario para una estancia en la ciudad de varios días. Zona de lavado, secador, plancha, menaje de cocina básico.

Friends_and_family Family

2/10

Poor

05 Aug 2024

BONNIE AUDREY

Aucune insonorisation, literie très inconfortable. Pas de balais, passoire, épluche légumes. Si vous êtes de passage 1 nuit ça va . Nous n’avons pas pu dormir avant minuit et le réveil a 6 heures. On entend tous les bruits de pas, de chasse d’eau, de douche, les portes claques,les conversations des voisins du dessus, dessous et à côté l’ascenseur sonne et l’alarme incendie qui se déclenche inopinément. 3 fois pendant le séjour dont une fois où nous avons du attendre dehors car il n’arrivait pas à l’éteindre. Si vous êtes habitué à tous ces bruits, pas de soucis, si vous avez l’habitude du calme n’y allez pas. Le canapé-lit n’est pas un vrai lit, il fait du bruit et le matelas est complètement déformé. Si vous êtes une personne à mobilité réduite, sachez que l’ascenseur ne fonctionne pas tout le temps.

Leisure Family

10/10

Exceptional

28 Mar 2024

Christina Paraskewi

Sehr saubere, neue Unterkunft. Gute Anbindung zum Bahnhof Paddington. Es lief alles komplikationslos.

Leisure Family

10/10

Exceptional

04 Jan 2024

Anja

Fantastisk