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MSK Superior

London · United Kingdom

Inverness Terrace, 32View location

5.8/10Review score166 Reviews
Cleanliness5.6/105.6
Service6.6/106.6
Comfort5.4/105.4
Condition5.2/105.2
Location8.0/108.0
Neighborhood8.4/108.4
Value8.0/108.0
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About MSK Superior

There are a total of 22 rooms on the premises. This hotel is the perfect base for exploring the area. The front desk offers 24-hour reception. Guests can make use of the lift. Guests can avail themselves of the key collection service.

Please note that check in reception is located at 66-68 Inverness Terrace, Bayswater, London, W2 3LB.

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With a stay at MSK Superior in London (London City Centre), you'll be steps from Kensington Gardens and 12 minutes by foot from Hyde Park. This hotel is 0.6 mi (0.9 km) from Kensington Palace and 0.7 mi (1.2 km) from Kensington High Street.

Make yourself at home in one of the 21 guestrooms, featuring kitchens with refrigerators and stovetops. 40-inch plasma televisions are provided, with digital programming available. Conveniences include microwaves and irons/ironing boards, and housekeeping is provided on request. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.

Popular amenities

Free WiFi
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: GBP 100.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The property is professionally cleaned.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Breakfast is served at number 66 Inverness Terrace.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number No Registration ID
  • Minimal age
    18
  • Optional fees
    • Housekeeping fee: GBP 40

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Arabic

    English

Nearby attractions

Kensington Gardens 0.2 km / 0.1 mi
Queensway 0.2 km / 0.1 mi
Kensington Palace 0.9 km / 0.6 mi
Hyde Park 1 km / 0.6 mi
Portobello Road Market 1 km / 0.6 mi
Paddington Central 1.2 km / 0.7 mi
Kensington High Street 1.2 km / 0.7 mi
Royal Albert Hall 1.5 km / 0.9 mi
Imperial College London 1.7 km / 1 mi
Oxford Street 2 km / 1.3 mi
Cromwell Road 2 km / 1.3 mi
Marble Arch 2.1 km / 1.3 mi
Park Lane 2.1 km / 1.3 mi
Victoria and Albert Museum 2.4 km / 1.5 mi
Natural History Museum 2.4 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 22
  • hotel
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Lift access
  • Electric kettle
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    MSK Superior

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    MSK Superior

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE WITH BALCONYFAMILY ROOM • DELUXE WITH BALCONYFAM.BL-DX

    Photos are not available for this room type.

    MSK Superior

    FAMILY ROOM DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE TWO BEDSSTUDIO • DELUXE TWO BEDSSTU.2B-DX

    Photos are not available for this room type.

    MSK Superior

    STUDIO DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIOR WITH BALCONYFAMILY ROOM • SUPERIOR WITH BALCONYFAM.BL-SU

    Photos are not available for this room type.

    MSK Superior

    FAMILY ROOM SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXESTU.DX-1

    Photos are not available for this room type.

    MSK Superior

    STUDIO DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about MSK Superior

5.8
Review score
166 Reviews
Cleanliness
5.6 /10
Service
6.6 /10
Comfort
5.4 /10
Condition
5.2 /10
Location
8.0 /10
Neighborhood
8.4 /10
Value
8.0 /10
Amenities
7.0 /10
75 reviews shown
10/10
Exceptional
08 Sep 2025
Verified traveler
Apartment was clean and tidy. Beds comfortable. Sheets and towels clean. Ideal location as within walking distance to Bayswater and Queensway tubes station. Staff very helpful. There is a locked room to leave bags in if arriving before 3pm check in. Walking distance to resturants/shops.

Downside - balcony was shared with next door apartment and the only window to open was the door out onto the balcony so we didn't feel that we wanted to leave that open overnight. Apartment didn't have air conditioning but did provide fans - so during very hot weather the apartment would be uncomfortable.
Friends_and_family Friends
8/10
Excellent
12 Aug 2025
lulezim
Well it’s my 3rd time staying here , it’s always super clean , close to tube , Starbucks , takeaways . Staff always friendly and accommodating.
Leisure
6/10
Pleasant
03 Jul 2022
Shelley
Decent place to stay for 1 night, very warm in basement room, air con unit not working however there was a fan. Locality to paddington station was good, just a 10 minute walk
Leisure Friends
8/10
Excellent
12 Oct 2021
Ramon

Nice place n área

Great stuff to help u
Self
8/10
Excellent
19 Mar 2018
Verified traveler

Hotel close to underground.

The location is excellent close to all public transport, eating outlet and other amenities.
4/10
Poor
01 Jan 2018
Mei Ling

A disappointment

The photos on site for the apartment for 5 adults weee misleading. Ithe duplex apartment seem that there was a room with double bed and then the upstairs has a double bed and a single bed. In reality, the double bed downstairs were foldable single beds that were very bed for adult's back. The folding g beds also took up most of the space downstairs which made walking about difficult. The place was too cramp. The place was also very dirty with clumps of dust on the floor and even in the cupboards which could hardly open as one of the. Beds was against the door. There was hardly space to place the luggage. Notwithstanding, the location was great with good restaurants and grocery stores including Asian food stuff.
Family
6/10
Pleasant
25 Nov 2017
Iza

Overall is ok

Our first night was a nightmare since we were given basement room. Can't sleep when you hear footsteps every time people pass by. Hotel staff was understanding and gave us room at the highest level.. but need to carry our bags one floor up (lift until 4th floor only). The room was nice and clean. Overall stay for 2 adult people is ok.. not suitable if you are travelling with children if given room like us.
6/10
Pleasant
20 Nov 2017
Valerie

A last minute warm room + bed with wifi

Surprisingly, this was available right away when I had a problem with my original Phoenix Hotel reservations. It was not the cheapest but it was available and more decent than the other ones in the area. It's on the 4th floor and the check-in host said it has an elevator. But when I got off the 4th floor turns out I had to still climb a very narrow steep stairs. The room is not bad at all. Clean for the most part. But I found a roach on the bathroom floor.
2/10
Poor
10 Nov 2017
Laura

Worst experience for this price in London ever

Worst value for money ever. Completely run down and lots of appliances broken. Including fridge (solid froze all my food that I then had to throw away and had no food coming home late at night. Wasn’t even compensated for that). So no point in „apartment“ if Basics don’t work. Heating broken, aircon broken, bathroom completely moldy. Not pleasant in any way.
2/10
Poor
09 Nov 2017
Tim

Free Bed Bugs and dirt with your rooms

Steer clear.
I woke up in the morning to find bugs crawling around the bed. I took photos and confronted front desk staff.
In addition the room was dirty - previous occupant's shampoo was not even cleared away, and there was no toilet roll when I checked in.
I was moved to another apartment while they called in pest control. But despite complaints London Plaza refused any refund whatsoever.
At least e-bookers was more sympathetic and understanding.
8/10
Excellent
11 Oct 2017
Darren

business friendly staff unfriendly stay

I booked a superior triple room which on the picture showed three single beds.When we arrived,we had to go to another hotel 100yds away to check in and get room keys.We then went back to the hotel apartment we booked and it appeared to be a double bed and a small sofa.We returned to the check in hotel to explain to the receptionist the situation.She said there was nothing she could do but could upgrade us at a cost of £288.This was not an option so we went back and found the double bed was two singles and could be split and one of us slept on the sofa.The receptionist wasnt helpful at all in fairness.However once we settled in we found it great for location of our works.The only other minor items against it was that there was no bedding for the sofa so we had to go back again to the other hotel for that and minor things like only two cups in a triple room,no tin opener in the kitchen..etc.
6/10
Pleasant
11 Sep 2017
Robert
Booked a superior triple, which clearly stated 3 beds, arrived and was given a studio - 1 dbl bed plus sofa bed. Asked to be changed but was full, no manager on duty all weekend to speak to. NOT HAPPY
Family
4/10
Poor
29 Jul 2017
Verified traveler
Mountains of dust in room and in air conditioner - leaving it unusable and swealtering hot. When window open cleaning staff stood outside of window on basement level and chatted loudly / smoked right against the window and room - unacceptable.

Shower door broken. Toilet broken and although flushed, contents would reappear hours later.

No delivery of fresh towels and sheets.

Basic things need to be updated even for it to match the low price that we got. Unclean rooms are unacceptable at any rate.
6/10
Pleasant
23 Jul 2017
AZ

Small inexpensive apartment in central London

Small apartment but closely located to shops and eateries. Apartment was advertised suitable for 5 but is actually rather small and tight.
2/10
Poor
23 Jul 2017
Verified traveler
Good location but very badly maintained. Very uncomfortable bed, most appliances were not working.
4/10
Poor
21 Jul 2017
Gordon

Not nice

Room in poor condition and not particularly clean. There was damage to the walls and the bed base, towels were frayed. There was a drainage problem with the toilet, I was told that it was the bleach that they used which was a brown colour, but that brown colour kept reappearing over time when the toilet hadn't been used or cleaned....... Cheap, but still not very good value for money!
8/10
Excellent
07 Jun 2017
Verified traveler

OK for what I needed

The room I was originally allocated was unavailable due to issue with the room, so I was given another room which happened to be in the basement. Unfortunately there was a crack in the window left by the previous occupants which wasn't really an issue.
The room was tidy and spacious but the fridge let off an annoying buzzing noise. With the room being in the basement there was a lack of fresh air and was very stuffy even with the window open on a very hot evening.
Partner
8/10
Excellent
02 Jun 2017
Verified traveler

Lovely staff

Hotel is basic but what you expect for the rates. Staff are lovely.
There was one dirty towel left on the side in my room, I'm assuming the cleaners just missed it as all new clean towels were in there.
Planning to stay again
6/10
Pleasant
29 May 2017
Paul

Weekend break

Very basic room with no room to move around.
Television didn't work and the air con on the ceiling had no remote.
Partner
8/10
Excellent
02 May 2017
Verified traveler

Acceptable

The apartment was ok and in a good location, I would also add the service we received was good. However, the apartment needs a little work. The balcony doors when closed still left a gap therefore you could clearly hear the outside noise. We are a family of four so our room included a sofa bed, this needs replacing ASAP. The mattress was barely adequate and I would say it is the most uncomfortable hotel bed I have slept on. The beds upstairs in the duplex were fine, but the sofa bed is old, worn and uncomfortable.
Family
4/10
Poor
14 Apr 2017
Jeni

Backpackers apartment at best

We were very disappointed with the apartment at London Plaza. The bathroom was quite grubby especially the floor, missing shower tap handles and no soap holder in the shower. Bring your own basics such as tissues, teabags & coffee as these are nother provided. The bed was small & uncomfortable. Overall just basic, no frills. Needs an update.
4/10
Poor
13 Apr 2017
Verified traveler

Good location but decent hotel

Beds were HORRIBLE. Additionally the triple room is very small with a pull out bed not what the pictures reflect.
8/10
Excellent
13 Apr 2017
lynn

Accessible

Easily booked through Expedia. Close to both bayswater and queensway tube station, ideal when travelling from Paddington station. The road adjacent has plenty of restaurants and takeaways, along with a sainsburys and tesco. Upon arrival to the accommodation we headed straight for the house number 32, where there was a sign on the door which informed us we had to go down the road to check in at the whiteleaf hotel. Check in was smooth, and friendly and our accommodation was ready even though we arrived early and were just planning on leaving our luggage at reception. We found the room easily, pleasantly surprised, was adequate for what we needed on our stay.
Shower was fab, hot after 5 people using it. Plenty of towels and bedding.
Check out went smoothly too, still friendly and helpful.
6/10
Pleasant
13 Apr 2017
Verified traveler

Fabulous location and great crash pad for 5

We stayed as a family of 5 in the duplex apartment. It was clean & main beds were very comfortable, 2 children were in 'z-beds', shower was lovely & powerful.
I marked it down as there was no comfortable chairs, just dining chairs & maintenance appeared lacking....the stairs banister had a spindle missing, and the air con wasn't working but 2 fans were provided.
The building is beautiful and I'd stay again as a family, but only as somewhere to sleep for a night.
10/10
Exceptional
30 Mar 2017
Tony

Good value

Spacious, comfortable bed, hot shower, kitchenette. Fair price. All I want!
8/10
Excellent
26 Mar 2017
MotherOfOne

Excellent location! Ok property.

We stayed for 2 nights. Check-in and out were easy and simple, but beware that you need to go to 66 Inverness Terrace to do that. The superior duplex room was good enough for the 4 of us plus a baby. But not without some inconveniences and lack of proper maintenance. The walls are very thin so we could hear our neighbors with 2-3 kids screaming and banging things late at night. My baby kept waking up The room was really warm and there was no way to turn the heater down as it was high up on a wall. When I opened the patio door/window I realized that it was unlocked! We didn't ask for a key because we were on the 2nd floor and and room faced in (as opposed to out to the street), so we didn't feel unsafe. Similarly, on our last day I noticed we couldn't \"lock\" the door from the inside. In other words, people from the outside wouldn't be able to open our door, but the extra lock from the inside that we can usually just turn to lock the door was not working. Adding to the lack of maintenance, the shower drain was not working well. I had to hurry with my shower to make sure the water wouldn't overflow. I meant to report all this during check out but there was a queue behind me and no one asked how my stay was. So I turned my keys in and left. Other than that, the staff was friendly and as helpful as they could be. The location couldn't have been better! 2 tube stations within less than 3 min walk. Sainsburys local and Tesco express just 1 min away.
10/10
Exceptional
19 Mar 2017
Tony

Comfortable, spacious

Business traveller. Comfortable, spacious. Hot water with pressure in shower. Comfortable bed, slept well. Decent kitchenette for self-catering. All that you want at a reasonable price.
8/10
Excellent
13 Mar 2017
Ruvini

Convenient location - Small Rooms

The location is absolutely convenient and is walking distance to 2 tube stations (Bayswater and Queensway) and bus stops. There are also multiple supermarkets and restaurants in the vicinity!

The room, however, is much smaller than is illustrated online. It also lacked sufficient basic kitchen utensils (especially, saucepans) and any utensil provided was in a less than ideal condition.
Microwave and refrigerator worked well!

The hot water in the toilet worked well, although the toilet itself seemed rusty.

The wifi was fine, other than for the fact that you had to re-login each time you had reconnected.

All in all, I'd recommend it for the location alone. However, it must be said that the rooms are very much smaller than shown, and are passable if you plan on spending the entire day out, like we did.
Family
8/10
Excellent
26 Feb 2017
Joe
Room was missing some basic things but comfortable. I'd go back as the location was great. Just needs some attention to detail and would be awesome.
Partner
8/10
Excellent
05 Feb 2017
Iskandar

Worth for money..

Nice apartment with complete facilities and utilities. Excellent location for London sight seeing. Near to Tesco and Sainsbury if you want to cook your meal. Near to Malaysian Hall (for Malaysians). Near to subway stations and bus stops. Will stay here again.
8/10
Excellent
19 Dec 2016
Tony

Convenient and comfortable

Typical of the serviced apartments in the area. Comfortable bed, good bathroom, useful kitchenette. Plenty of space for single business traveller. Close to Queensway (Central line) and Bayswater (Circle and District line). Has an elevator.
10/10
Exceptional
12 Dec 2016
Shaun

Great location for central London

Stayed at London plaza on Friday 9th December, such a lovely place to stay. The staff were brilliant, the apartment was immaculate and location was perfect to visit winter wonderland. Wish we could have stayed longer as was like home from home. Will definitely be returning in the new year.
Partner
8/10
Excellent
08 Dec 2016
Chris

Great apartment for very reasonable price

Really good value. The room was a little on the small side but very comfortable. The bathroom was very well finished and the shower was great. Some of the fixtures could do with an update but overall very good. I would definitely stay again.
6/10
Pleasant
06 Dec 2016
Samantha

Good value for money

Good value for money with the tube station just around the corner for easy transport.
Partner
6/10
Pleasant
03 Nov 2016
Maryse

Good location

Great location and very nice and helpful staff. However, there is no cell service in the room and I couldn't call the office (which is located about 50 meters down the street) to let them know if anything went wrong.. which it did. The group staying above us had a late night party (until a little after midnight) and being that I was a small, pyjama-wearing, trying-to-get-some-sleep, young woman, i did not feel safe leaving the room in the middle of the night and asking them to be quiet. Walls are paper-thin, unfortunately. The actual room was good, roomy and clean, although they could do better with the upkeep, 3 out of 5 lights were not working in the bathroom (hopefully my makeup looked okay for work the next day?! No lightning isn't the best..). There was a bit of rust in the bathroom and kitchen, and the bathroom sink drain didn't work too well. The location and price is what would make me stay there again if I was with my husband or a group of friends, but not by myself or with another female friend.
6/10
Pleasant
31 Oct 2016
Verified traveler

Could have been cleaner

Location was awesome, staff were fantastic, price was spot on. But the room needed some small repairs, bathroom sink was blocked, light bulbs out, no handle on the shower faucets, wobbly kitchen sink. It needed some larger repairs as well, but that could be overlooked. But the bathroom was filthy, the inside of the shower had not been cleaned and I did the toilet for you...
4/10
Poor
18 Oct 2016
Tahlia

In need of a good clean!

Pros: Bed was small, although comfortable. Location good - close to Kensington Gardens and a variety of restaurants and only a minutes walk from Bayswater Tube Station.

Cons: It seemed everything in this room was broken. Door to bathroom wouldn't close as when you pulled on the handle it would come off the door, door into room wouldn't close, it was lucky there were two entrances. We were so happy that they provided a fridge, so brought numerous items to put in only to realise that it wouldn't work - we were not told about the switch on the wall until we checked out - a label for this is a must! Wifi was terrible, cut in and out. Shower was filthy, it appeared the tiles had not been cleaned in quite a while, the build up of scum was clearly noticeable.
8/10
Excellent
07 Oct 2016
Verified traveler

Great location but disappointing service.

Enjoyed the apartment but cleaners did not clean the room once during the duration of the stay which was very disapointing.
Family
6/10
Pleasant
06 Oct 2016
Mr.Paul.G

Great location, a budget option, ok but not great

the room was in a basement with its own entrance. The room was spacious and the shower was great. There isn't a fridge and you'll need to bring your own tea bags and coffee. Very centrally located. the bed was quite hard and the noise insulaiton was poor - we could hear the family with young children crying and playing in the next room in the evening and early morning as it was only divided by a locked door. Not clear on booking that the reception is at another hotel and that you should provide photo ID even if British.Both receptionists were friendly and you can leave luggage for the day. Summary - ok for the price but not brilliant.
Partner
4/10
Poor
03 Oct 2016
Verified traveler

Location.

The location is the only positive about this place. Tiny, shared balcony - other users smoked. Paper thin walls. Minimal security. Beds were awful. Lounge was uncomfortable. But it was very close to Hyde Park, 2 tubes & lots of great shopping. Even so, would not go there again.
4/10
Poor
30 Sep 2016
Sunanda Das

Crappy Place

We booked 2 nights considering its convenient location.

However, there is no support stuff in the building for the serviced apartment starting from check in, breakfast & maintenance. We were allotted a room in the basement which wasn't clean, poor in ventilation and the worst bed I 've ever slept and on top of the woes phones dont get signals in the basement. You cant reach the reception in another building from the basement. We had a horrible time especially with my wife having fractured legs. The place is not disability friendly at all.
4/10
Poor
24 Sep 2016
Verified traveler

Good location but needs TLC

The room layout is great and the location was good, Out of the hubbub of the city but close to buses and tube. Fairly clean, but really needs some TLC. Sinks and shower drained VERY slow, lighting in halls was little to none, walls were soiled in many areas, pillows were flat and hard, and bed was lumpy.
8/10
Excellent
23 Sep 2016
Verified traveler

Close to metro

Most things didn't work or was missing. Fan, bathroom lights, tv keys didn't work at first. Hairdryer, remotes to fan and tv missing. Took a couple of days to get it sorted out. On the positive side it was close to the metro and restaurants.
This was listed as a premium room but was far from it.
10/10
Exceptional
22 Sep 2016
John

A great place to stay.

Nice little apartment. Well equipped and of a reasonable size. Great location at the good price. Quiet location. Would definitely stay there again. Friendly staff.
Partner
2/10
Poor
20 Sep 2016
andy

Just an apartment with no facilities

Room was on the top floor which was hot and stuffy with no air-con, we were supplied with 2 fans but they were useless. We paid for a superior room but told that all rooms were the same so why did we pay extra? There were no facilities except for a lift but that did not go all the way to the top so we had to drag our luggage up the stairs. We were not given any information about transportation and when we asked we were simply told that there was a train station nearby. Very unhelpful. Apartment is O.K if you are desperate and no where else to go.Well overpriced. We would never stay there again.
4/10
Poor
19 Sep 2016
Neil

Well located but dinghy studio appartment

For the price the accomodation was passable but still disappointing. The business seems to be letting out rooms in many of the buildings in the terrace and most could do with rennovation.
4/10
Poor
19 Sep 2016
gaynor

below average

Very basic. TV and WiFi kept freezing. Bed was very old. Furniture very old and warn. Stairs very dirty, never been hoovered.
8/10
Excellent
19 Sep 2016
Verified traveler

Staying at Inverness

Nice apartment simple good place to rest your head at night, very close to shops and tube station.

Staff okay not overly helpful in the evening was quite upset that our room had an ait conditioning system that did not work when I called to ask about it all I was told was its broken thats why you have a fan lol
6/10
Pleasant
15 Sep 2016
Verified traveler
Our door locked us out and wouldnt open. Had to trek back to front desk down the street and explain. Fixer guy had to come out and fix it, problem was batteries needing replaced in door system. Whole process took about 40 mins, after a very long flight and journey from airport, was not happy about it.
6/10
Pleasant
15 Sep 2016
Terry

Affordable, decent location, basic accommodations.

You're on vacation - so the point is to spend as much time away from your room as is possible. However; you do need to return at end of day and feel comfortable and relaxed - unfortunately this room did not quite meet that bar. They have manage to fit (squeeze) a bedroom, kitchen, dining room and living room into the space of a bedroom - it felt very claustrophobic. The room was always humid, with no control over anything that resembled AC. My 5' 1\" wife could not reach the switch for the bathrooms fan which was installed over the door jam. The provided TV screen was small and only worked properly after a 3-7 minute warm up time. While the double bed was adequate the pillows (2) were thin and gave no head support - easily the first thing they should look into by way of a fix.
2/10
Poor
10 Sep 2016
lee

Not recommend

There was a balcony door in the room that opened onto a platform where the fence is falling off, not safe for children at all.

Wifi signal was very poor.

Good location and close to tube.
8/10
Excellent
09 Sep 2016
eliza

Nice hotel very centrally located

This was a nice hotel for a short stay ...very conveniently located near a lot of restaurants and shops.. Easy to catch a cab... Quiet peaceful area.. Would definitely Stay again!
4/10
Poor
22 Aug 2016
Verified traveler

More hostel than hotel

Awful hotel, more like a hostel. There were dead spiders on the floor, bathroom was dirty, there was a leak, the room was in the basement which meant that the skylight traversed the floor above us and you could hear everything they did. If you were just travelling and budget was an issue then maybe you'd sacrifice the quality for the price but I was really not pleased with the stay. Also the wifi didn't work. Having said that its proximity to Kensington palace made it convenient for visiting the park they day after.
Family
2/10
Poor
18 Aug 2016
m. m. alajmi

Very bad hotel

Not clean hotel and all time you smell Perfume foul ,I couldn't sleep of that smell
They have no good response when you complaints, the apartment not like the pictures in the website, the building without reception or any guy can help, unsaved appartments I couldn't conformable with it and I cancel it nun refund 6 days and went to another hotel cheaper and much Peter.
2/10
Poor
08 Aug 2016
Verified traveler

Location good apartment bad

The place to pick up the key was easy to find and was served quite quickly. I asked about parking and was told there was a qpark in the next street for £27 a day. I'm glad I didn't pay for the whole weekend as it was free to park outside the apartments after 13:30 on Saturday and all day Sunday. The room smelt musty (basement apartment) and there was a huge leak in the bathroom ceiling which soaked the whole pile of towels while we were out. The pull out sofa bed was very old and uncomfortable and the bedding didn't fit the bed properly so if you use it , you have to keep making it throughout the night. The internal door handle was not attached properly but the biggest problem was that in the corner of the room was a double height skylight. Whilst this made the room look brighter than a basement apartments he sides of the double height walls were made out of coloureds uncle glazed glass which meant that you could hear absolutely everything from the apartment above( and I mean EVERYTHING) like you are in the same room
Family
8/10
Excellent
08 Aug 2016
Rilliyani

Nice close to centre

i like the place and the area , near station , close to store and restaurant around
6/10
Pleasant
07 Aug 2016
Verified traveler
Apart from kitchen area smelling like rotten fish no other complaints
Family
8/10
Excellent
24 Jul 2016
Kit

Nice hotel, good location

Close to Bayswaters tube station restaurants, grocery stores closeby, all within 3min walk. Room was clean, liked the floors (no carpets!), bed was comfortable, pictures are accurate. The lift work doesn't work consistently but it didn't bother me. If you have health concerns or lots of heavy luggage, this could be an issue.

Check-in is down the street, but it was easy and seamless. Staff were always there.

The breakfast was included in my stay and had very limited options -not worth it. Fortunately coffee shops are close by. Overall I would stay there again.
2/10
Poor
24 Jul 2016
Verified traveler

Worse! Stay away!

The worse I ever experienced
Family
6/10
Pleasant
21 Jul 2016
Kiki

Great location and good room

Overall our stay in London was good. The location of the hotel was excellent and our room was clean however there were some flaws and therefore, I wouldn't recommend the accommodation to my friends. When we checked in we had a nice lady at reception that made us feel welcome but on the following days there were some staff members who were obviously annoyed about questions plus they seemed to come up with excuses for the lift in our building that obviously hadn't worked for a while or the bad wifi signal.
There were quite a few bits in the room that didn't work properly e.g. the provided hairdryer, the electricity card (the holder for it was broken) or the air conditioning.
2/10
Poor
19 Jul 2016
Ronald

Never again

Does hotels.com not vet the properties they advertise and sell?

This room was AWFUL. It was on the basement level. It was dirty, smelled musty, and did not seem very secure. I ended up not staying there. After being in the room for 5 minutes, I left and booked at the Hilton Double Tree around the corner.
8/10
Excellent
18 Jul 2016
Sara

London plaza apartments stay with friends.

I booked the stay at the plaza apartments for the night for friends to go to a west end show. The apartment was not far from the hotel itself and is very close to the tube stations. The apartment was very nice and would book again for a stay in London. However the breakfast is not that great, so would advise people to just book the rooms and go elsewhere for breakfast.
Family
8/10
Excellent
09 Jul 2016
Lloyd

Well equipped apartment very close to Bayswater

Fully equipped apartment situated very close to Bayswater Tube Station. Apartment was small but this isn't unusual for central London. The apartment had everything you would need for a short stay. The fridge froze everything that was put in it as the freezer compartment door was missing and the bathroom smelled of damp, but all in all, for the price paid, it was great value for money. Breakfast was served at the hotel up the road and was a bit unusual. Pancakes, meat, French Toast and fruit. It was ok.
6/10
Pleasant
06 Jul 2016
Verified traveler

good value

Excellent value for self catering
Family
6/10
Pleasant
04 Jul 2016
Independamment

Good for the money paid.

I booked the apartment as I had an early appointment the following day. I was only there for 10hrs. The apartment (no 15) was in good condition and clean and for £65 was good value for money. This was a Superior Studio sized unit. It could have been for two as it had a double. There is a Tesco and a Sainsbury convenience store as well as restaurants and takeaways less than five minute walk. Check in was at a hotel on the same terrace as the apartments which was manned late at night so no problems with late arrival and you could leave luggage. Two very local tube stations. Bloomsbury and Queensway and 3 min walk to Kensington Gardens/Hyde Park. I walked to Speakers corner/Marble Arch through the park in 20mins.
8/10
Excellent
11 Feb 2018
HUI TING
客服人員很親切,wifi 訊號有點糟,隔音很差,地點位置很棒,整體來說應該還可以
Family
8/10
Excellent
03 Feb 2018
Maria Pia
La location è magnifica, metro e bus per il centro. La camera è veramente piccola poiché c’e anche la parte cucina, ma questa fa sì che si possa far tranquillamente colazione o pranzare e cenare, nelle vicinanze è pieno di supermercati, ma anche ristoranti. Io ci sono già tornata.
Partner
2/10
Poor
05 Jan 2018
neko

英語が得意でない人にはお勧めできないホテル

レセプションが違うところにありましたので、住所にご注意ください。33(33の建物には何の表記もありません/1枚目の写真)ではなく、66の建物に行ってください。ただし、66は違う名前のホテルになっておりますので、ご注意ください(2枚目の写真)。
他の方のコメントを見ていなくて、寒空の下30分程迷い、結局他のホテルのフロントで教えていただきました。ホテル内にはリフトがありますが、一見リフトがあるとは思えない箇所にありますので(もちろん、案内はありません)、ご注意ください(3枚目の写真の扉の奥にリフトがあります)。
4泊しましたが、部屋は基本的に掃除してもらず、また、タオルの交換もなかなかしていただけず、毎日レセプションに行きました。なお、3人で宿泊していたのですが、身体をふくためのタオルではなく足ふきマットを渡されたり、「3人分なんて、そんなにタオルは渡せない」と首を振られたりして大変な思いをしました。
キッチンの設備はフライパン1個、鍋1個、包丁、丼状の皿、皿、グラス・マグカップ、カラトリー3個ずつでした。まな板はありましたが、100円均一で軽いものを持ち込んだ方が良いかと思います。
シングルベッド1個と書いてありましたが、ソファベッドでした。レセプションに尋ねましたが、「うちのホテルはソファベッドがシングルベッドなのよ!」と言われました。ベッドの用意はなされておらず、ベッドの作り方等についての案内がなかったため、レセプションに電話して尋ねましたが、早口の英語で対応されてしまい、英語が不慣れな私には難易度が大変高かったです。
さらに朝食付きのプランだったのですが、朝食についての案内は全くありませんでした。
立地条件は大変良いところにありますが、基本的にレセプションにオーダーしなくてはなりませんので、英語が得意でない方は携帯の翻訳機能等を駆使しないと快適に過ごすことが難しいホテルかと思います。
6/10
Pleasant
18 Dec 2017
jessy

Mängel

Fenster nicht ganz schließbar, zugluft und silikon in dusche dunkle flecken, klotüre schwer zu schließen
6/10
Pleasant
11 Dec 2017
Tina

Mitigé

Ça aurait pu être un super hôtel MAIS : les chambre triples ne disposent pas de 3 vrais lits, mais plutôt d'un lit double + un lit de camp ou un clic clac usé... Pas d'eau chaude pendant 2jours en plein mois de décembre, le personnel qui n'en avait rien à faire (après multiples relances), nous avons fini par changer de chambre.
8/10
Excellent
09 Dec 2017
maria

Gutes Hotel zentral gelegen

Wenn man über den Straßenlärm hinweg sieht super Hotel. Es war günstig gelegen. Ubahn und Bus nicht weit weg gewesen. Jedem zu empfehlen.
4/10
Poor
06 Dec 2017
Torbjörn

Både RIS och ros

Vänlig personal och typisk Paddington frukost dvs marmeladmacka med svagt kaffe
Läget var perfekt nära till det mesta
Rummet sedan var urkasst. Fick först byta rum pga smuts, mat kvar i kylen, och så litet för 3 personer att när man \"fällde\" ut 3 sängen fick vi inte plats i rummet. Efter mycket om och men fick vi byta till ett bättre (trodde vi)
Rummet var större och det var väl också det ända positiva. Rummet var så fuktigt att det rann på insidan av fönsterna, mögel på väggarna, sängarna stenhårda , slitet och stor avsaknad av husgeråd då det skulle finnas ett sk kök där. Bilderna på hemsida är grovt överreklamerade. Efter att öslatt halva toarullen av den enda vi fick för att torka torrt på de mögliga fönsterkarmarna och rutorna, kört på värmepumpen och vädrat i 4 tim lyckades vi få det hyffsat ok. Tur man bara skulle sova där då man var där för att njuta av staden London. Tror f.. detta är bland det sämsta jag bott på och jag har varit i många storstäder runt om i Europa.
Family
4/10
Poor
30 Nov 2017
markus

Super Lage

Tolle zentrale Lage in guter Gegend, jedoch darf man bei dem Preis auch nichts weiter verlangen. Das Inventar ist buchstäblich schrottreif, Sauberkeit ist eher bäh, wer sich damit arrangieren kann, wird jedoch nichts besseres finden. Extrem hellhörig.
2/10
Poor
16 Nov 2017
Verified traveler

Heruntergekommen und dreckig

Das Appartement war sehr schlecht ausgestattet, zum Kochen, abspülen oder der gleichen war die Küche nicht ausgestattet. Außerdem war das Zimmer wirklich sehr dreckig - überall Haare von den vorherigen Gästen und anderer Dreck. Nicht empfehlenswert.
6/10
Pleasant
13 Nov 2017
Andrés

Centrico.

Lo mejor de todo es la ubicación, el desayuno para ser buffet es malo, no hay variedad y hay 4 cosas contadas. El colchón muy malo también. Hace falta un poco de limpieza. Se pueden pasar 5 días sin problema.

Location & surroundings

MSK Superior
Inverness Terrace, 32, London, United Kingdom

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MSK Superior

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