Name: Grand Royale London Hyde Park
Address: Inverness Terrace, 1, London, W2 3JP, GB

10/10

Exceptional

01 Aug 2026

James

Hotel was great amd the staff were very attentive and helpful. Will stay here again

6/10

Pleasant

31 Jul 2026

Karen

Good breakfast

2/10

Poor

26 Jul 2026

Iris

Finding a rodent trap under bed was a unique experience. There was also a pungent smell of decay. Unsure if one has to do with the other. Sad the property is so historic could be beautiful.

4/10

Poor

26 Jul 2026

Erik

Upon arrival, the desk clerk inform me that they hadn't received payment for our stay. I told them that I paid Expedia and the payment cleared my bank. They asked me to contact Expedia (which I did; however, they really should be the ones working it out with Expedia...I'm more than happy to send a copy of the receipt showing proof of payment). Our room was supposed to have either a queen or king bed as that's what I booked....it didn't. Also, the room was extremely small it was difficult for two people to nagivate. Then the bathrooom....I've not seen a bathroom so small before in my life. Now I know why pics of it weren't available on the website. They didn't want you to know how small it was. And there's no shower curtain so when you take a shower, water gets all over the bathroom floor. Bring your own hand towel as you're not provided one. For me, personally, the bed was uncomfortable as I woke up each morning with a sore back and neck. And the room STINKS of mold! The window doesn't open so there's no way of airing out the room so you're stuck breathing in the stink during your stay.
This was our experience at Grand Royal Hyde Park and we do not plan to ever stay there again.

10/10

Exceptional

25 Jul 2026

Emma

Lovely old building with modern bedrooms . Relaxing and charming with a quirky bar

2/10

Poor

22 Jul 2026

Shawn

Book over a year ago and when I showed up they wanted to move me to a sister hotel because of no rooms available. Then all of a sudden they had a room available but failed to tell me that it had no air conditioning. This is in the middle of July. I made sure this was one of the amenities that I needed before I booked. There was no offer to refund all or any part of the room. The receptionist was very rude and unapologetic about the situation. The whole hotel is in need of major maintenance upgrades. Don’t waste your money too. Do not stay here!!!! Buyer beware!!!

8/10

Excellent

21 Jul 2026

Sally Fertile

Smallest rooms i have ever seen. Not room for 2 people's suitcases. No air conditioning in 100 degree heat..no fans!

Family

2/10

Poor

21 Jul 2026

Nic

Air conditioning complete failure making rooms uninhabitable (Cooler outside than in the room). Understand issues happen however continuing to check people in and take reservations and not disclosing the issue at check in, knowing there was a catastrophic problem with A/C during a particularly hot London period is totally unacceptable.

Business

8/10

Excellent

21 Jul 2026

Manuel

The air conditioning in our room was out of order and we ended up staying in a single room and not a Superior Double. The hotel claimed that my request for a room with a bathtub was not received where I clearly sent through the Expedia app as the hotel contacted me. The saving grace was a front desk clerk named Victor who made sure that the next two nights we had a better room . He went above and beyond to make us comfortable the first night and bought us some wine as compensation He had also mentioned that the hotel would give us a refund for the different room on our first night and we wait and see if that will happen

Partner

8/10

Excellent

19 Jul 2026

Keith

The hotels common rooms and reception made you feel you were in the Victorian period, very grand but warm and welcoming. Breakfasts were fantastic, staff were freindly and helpful. My only one criticism was that the shower was small, although I only paid for the less expensive rooms.
Location was outstanding only steps away from Hyde Park and yet so close to all amenities.
Overall a lovely experience, would certainly stay again

Partner

4/10

Poor

19 Jul 2026

Gerald

Standard double and not a deluxe double which is what was paid for, beds are bit to firm, but you do a good choice for breakfast and staff were friendly.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Cerys

Actual building was absolutely stunning, air con in the room was fantastic BUT the room was very underwhelming, small, basic, what you’d expect from a cheap hotel. Definitely not 4 stars

Friends_and_family Friends

4/10

Poor

19 Jul 2026

Deanna

Staff were very unwelcoming, the club room was the smallest room I’ve ever stayed in , you couldn’t move in the bathroom without going in sidewards and certainly couldn’t dry yourself in there or stand up from the toilet without a side shuffle and I’m not a big person . The room was clean but so small and dark . I paid £196 and I would prefer a travel lodge so that’s saying something . Location was good and done lovely eating places just round the corner and Hyde Park oppersite

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Glenn

Clean room and great air conditioning, I’ll be at the room was small. Good location. Two tube stops within a three minute walk.

Family

6/10

Pleasant

16 Jul 2026

Caroline

The location of this hotel is why you should book it. The breakfast was included in my rate and was nice. Our room was lower ground (basement) and didn’t have WiFi reception. You get what you pay for.

Family

4/10

Poor

15 Jul 2026

Andrew

There is no airport shuttle. We had to change rooms 3 times because things didn't work or we're worn out. We finally ended up in a tiny room in the basement with no view that used space so \"efficiently\" we felt like we were in a trailer or \"tiny home.\"

Partner

10/10

Exceptional

14 Jul 2026

Xiao Yao Lai

Very helpful staff and great breakfast. AC was a little iffy but overall great experience

Partner

4/10

Poor

13 Jul 2026

LUKE

One night stay which unfortunately was not up to standard for the price paid. The air conditioning didn't work and with the hot temperature of late we both struggled to sleep, especially with the noises of London with the window open. The room was okay but a little run down in places and the lift button for floor 6 didn't work, so we had to take the stairs from 5, again not a massive issue but for the price paid you'd expect better.

We did speak to the staff around air con or if there was a fan available but unfortunately all rooms were fully booked and no fans were available.

We won't be returning to this hotel, for the price paid there are a lot better out there.

Partner

6/10

Pleasant

13 Jul 2026

Belinda

The location was great and look of the hotel was nice , however the air con wasn’t working so we had to change rooms , the room we changed to had a wonky shower that didn’t move the phone didn’t work and The door was locked by chain only as the handle lock didn’t work. The reception Staff lacked customer service !!

Partner

2/10

Poor

12 Jul 2026

Sarah

No air conditioning

Family

6/10

Pleasant

11 Jul 2026

Jana

The bathroom is so small you can barely brush your teeth in the tiny sink. The shower is super small too. The room was very clean though

Friends

8/10

Excellent

06 Jul 2026

Shaenie

The hotel is gorgeous exterior & location is incredible - I walked almost everywhere, via the Park.
Staff were good, breakfast good.
Inside is dated. I managed to get a room street facing with large window, small but adequate space, bed was very comfy.
Overall it served my needs as I was only there to sleep. If you prefer a hotel with more amenities & bigger room size it may not be the hotel for you.

Most of the negative comments are likely with the interior or lower level rooms, and base price rooms which are tiny.

I would stay again.

Self

8/10

Excellent

06 Jul 2026

Steven

Only issue here was a smell of cigarette smoke drifting into the room from somewhere. This is supposed to be a non-smoking establishment so something needs to be done to make sure that is actually the case.

Self

8/10

Excellent

05 Jul 2026

Kayla

Very good property is a terrific location!

Friends

8/10

Excellent

05 Jul 2026

Nicholas

Nice breakfast rooms are small

Partner

6/10

Pleasant

04 Jul 2026

Simon

The reception area and bar area are absolutely beautiful. The room we had was v small and tired. We opened the door to be met by a wardrobe we needed to almost squeeze past and the headboard on the bed had huge patches of leather that had worn away. It looked much better in the pictures, however it was convenient for Hyde Park and did have air cov

Friends_and_family Friends

2/10

Poor

03 Jul 2026

Charlotte

Broken air conditioning, lied to about this being fixed, windows sealed shut and no fan provided as promised (all during the heat wave).

4/10

Poor

01 Jul 2026

Samantha

If you’re looking for a hotel with air conditioning, don’t book this one. Upon checking in to the hotel in the middle of a summer heat wave, I was looking forward to relaxing in a cool room. When I got into the room, the wall AC controller said it was already on and set to 19 C. After about an hour, the room seemed to be getting warmer and there were no fans and I could not open the window. Hotel staff would not answer questions about why the AC was not working. I was able to call customer service to get rebooked at a neighboring hotel with the proper amenities. I would never book this hotel again and could not recommend it to anyone.

Self

10/10

Exceptional

30 Jun 2026

MARTYN

The first time that I have stayed at this hotel but definitely not the last. It’s a beautifully elegant hotel situated a very short walk from Hyde Park and Queensway tube station. The rooms are a little bit tired but spotlessly clean with very comfortable beds. The breakfast is excellent with a hot and cold buffet. The staff that I dealt with were all very nice and friendly too.

Self

4/10

Poor

28 Jun 2026

Paul

Definitely not worth the money.

Rooms were very small a \"deluxe double\" is similar size to what you would get at an ibis budget hotel. Air conditioning didn't work properly probably due to the dust built up in them. The bathroom was tiny and when showering the floor becomes a swimming pool as there is a tiny glass shower curtain that doesn't prevent the water going over the floor.

Carpets around the place could really do with being updated as they are quite worn in places.

Bar closes at 11pm sharp so if you are planning on a drink to relax after getting back from a busy day just be aware you won't get one here after 11pm so bring some with you for your room.

Breakfast was good it had everything you needed and what you expect.

Location was perfect whether you want to walk or get the tube everything is easily accessible.

Overall for the price this hotel charge don't expect much and don't let the photos online fool you there is much better options for the same price or probably even cheaper. Would not recommend and would not return. I don't usually leave reviews as I believe a hotel is just somewhere to put your head down but when you pay a bit more you should expect a bit more than what you get here.

Partner

8/10

Excellent

28 Jun 2026

Pat

Excellent breakfast and staff. Quiet, comfortable room.

Family

10/10

Exceptional

27 Jun 2026

Joanna

Beautiful hotel, handy location near park and three tube stations, decent breakfast buffet, our room was pretty squished and could’ve done with updating but a good stay overall

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Claire

Air con missing but room was cool anyway, the staff were amazing and any issue fixed.

The breakfast was the best I have had/seen in 40yrs of travel, will use this hotel again without hesitation

Partner

6/10

Pleasant

25 Jun 2026

Paola

Our room was very clean, and the staff were very helpful and polite.

The only thing was that there was no air-conditioning in the dining room during breakfast and due to the fact that temperatures were very high in London the week we went it was very uncomfortable

For an establishment such as a hotel, I don’t understand why there was no air conditioning in the dining room and the rest of the hotel, besides the rooms.

Partner

10/10

Exceptional

24 Jun 2026

Dora

Lovely place

Family

10/10

Exceptional

24 Jun 2026

Farah

Extremely beautiful wood detailing with a british feel. Very convenient location across from Hyde Park. Staff gave me my room early which was appreciated after a long flight.

Self

10/10

Exceptional

24 Jun 2026

Estefany

Bedroom for one was small, but definitely perfect for a solo traveller! The staff was wonderfully kind, and didn't mind why I asked them to take photos of me in their lobby or were quick to call me to ensure I knew how to navigate the lights and switches.

Because my room was located at the end of a corridor, I did have to cross two steps with my luggage which wasn't difficult but potentially could be for someone who needs flat ground. Just a warning!

As an American, I was not prepared for the UK heat but thankfully after a couple of minutes of turning on the AC unit, I'd be thankful for the quick cool down in the room. There was a questionable stain on the curtain and what seems like stained makeup on the bedsheet but that did not bother me as the comforter was clean. This may bother some, but I wasn't finnicky about it. Everything else was spotless.

I loved the location too, right by Hyde park and Kensington palace which was gorgeous. Very conveniently located next to Bayswater & Queensway station and a lovely street of great storefronts and restaurants for quick bites, coffee, McDonald's or even a drink!

Self

10/10

Exceptional

23 Jun 2026

Bettadapura

I had a comfortable stay

Self

4/10

Poor

23 Jun 2026

Joseph

Room stunk of damp/mould which was exacerbated by turning the aircon on, as if the system was mouldy/filthy inside.

Self

10/10

Exceptional

22 Jun 2026

KARL

Good

Business

6/10

Pleasant

21 Jun 2026

Mark

Bedroom too small headboard was in disrepair bathroom too small and no shower curtain so whole bathroom got wet when showering. Constant smell from bath drain very unpleasant.
Breakfast very good and main hotel was quite attractive decor slightly tired.
Very expensive for 2 nights for the standard of the room.
Good location for amenities and public transport. Plenty of food and drink establishments in the area.
Reception staff very frosty and aloof.

Partner

10/10

Exceptional

21 Jun 2026

Tony

Lovely hotel, a little dated but I don't mind that at all! Some beautiful communal rooms. The only weakness with the room was the air con - only set to go down as cool as 19deg and went into an error mode every 10 minutes so useless for actually cooling the room! Everything else very good though

Partner

6/10

Pleasant

20 Jun 2026

Suzi

Overall, the hotel was quite basic and didn't quite meet expectations. The signage around the hotel was poor, and the reception staff didn't explain the layout or facilities on arrival.
The room was spread over several levels. The air conditioning also wasn't very effective and never got particularly cold.
On the positive side, breakfast was lovely with a good selection, although we had to ask twice before we received a hot drink. Overall, there were some good points, but better communication and attention to detail would have made for a much better stay.

Partner

8/10

Excellent

18 Jun 2026

Boris

Loved the location. Staff helpful. Food good. Beautiful property. Only thing wasn't impressed with was size of room. Smallest room we have ever been in. We are small people so it worked but wouldn't for larger persons. They may of had larger rooms.

Partner

10/10

Exceptional

17 Jun 2026

John

Great hotel, watch history great staff. Good location..

Partner

6/10

Pleasant

16 Jun 2026

Rifat

Our stay at Grand Royale was not very comfortable unfortunately. The room was very small and there was no chair in the room. The steps down into the bedroom were very inconvenient. My daughter is special needs and it was quite difficult for her to move around. The bathroom was also very small.

Family

10/10

Exceptional

16 Jun 2026

Ronald Eugene

First of all, it’s a very beautiful older property, with a very unique ambience to it. The staff is absolutely wonderful, the in-house breakfast was great, the staff in the restaurant were excellent, absolutely stellar. The hotel lives up to everything they advertise. This is going to be my go-to hotel whenever I’m in London. I was very, very impressed. It’s also in a very good location, almost literally right across the street from Hyde Park and one block away from a neighborhood of stores of all kinds of varieties, and a variety of restaurants. Everything is within walking distance. You’re even close to the Albert Hall. This was an excellent find.

Self

8/10

Excellent

16 Jun 2026

Christopher

Good place -

Self

10/10

Exceptional

13 Jun 2026

Carmela

Great location. General staff was extremely helpful and accommodating. Breakfast buffet was more than sufficient with traditional British breakfast selections, and more. Wait staff was quite welcoming/attentive each morning we arrived in the dining room. Our room was quite warm, but front desk was quick to lend us a fan which did just the trick. Overall, we had a great stay here!

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Felicity

The staff were very helpful and friendly. The location was great. The plumbing was a bit smelly but the room was comfortable.

10/10

Exceptional

09 Jun 2026

Sandra

The breakfast and staff were great

Partner

8/10

Excellent

08 Jun 2026

Darren

Been to this hotel a few times now, one of the things that always bought us back
Was the excellent breakfast, but like most businesses now a days cut backs have to be made definitely a different sausage! Just not what is was! But staff still very helpful!
Ideal location 2. Min to the tube station and HYDE park at the end of the road

10/10

Exceptional

07 Jun 2026

Eliana

Room was small but overall good. Staff was very friendly and the loved that there was ice water located in the lounge and lobby areas. Hotel was continently located to Hyde Park, lots of restaurants, and two Underground stations which made traveling around the city very easy.

Family

6/10

Pleasant

05 Jun 2026

Wanda

My main gripe is the bathroom. How could any tourist accommodation get approval for a shower that was, at most, 2 feet by 2 feet and a sink that must have been borrowed from Barbie’s Playhouse? You could neither wash your hands, let alone brush your teeth without pools of water on the floor and wet walls. The bathroom is so tiny that you have to sit on the toilet sideways because it is blocked by the wee sink, and I am petite? Not value for money! The place may have been grand in a bygone era, but today is a new day and the conditions are unacceptable!

Partner

4/10

Poor

04 Jun 2026

Joan

The area around the property was questionable. There was mold on the bathroom shower tiles. The air conditioner made so much noise that we had to shut it off at night. The space between the end of the bed and desk let little room to walk by. The lobby area was very attractive but the rest of the hotel is very tired. The headboard was extremely worn.

Partner

6/10

Pleasant

02 Jun 2026

martyn

Nice hotel but rooms very small

4/10

Poor

01 Jun 2026

Stuart

The room looked nothing like the ones shown on the website. The air conditioning switch was broken and the only option was the fan that blew warm air in. The temperature in the room was at least 10 degrees hotter than the rest of the property as it had no windows that could be opened. The windows ran from roof to the floor and acted as a greenhouse. The blind, presumably installed to reduce this affect, was broken. Staff didn't ask how our stay had been when we left. We will not be returning.

6/10

Pleasant

31 May 2026

Michelle

We booked a club room, so paid extra for it. We were very disappointed as we were in the basement, the carpets suddenly changed to what can only be described as resembling a travelodge. The room was
much smaller than average and the shower was tiny. The room was dark due to it being on a lower level than the street. We only had one glass for the room, we had to make a request for the bathrobes as they had been forgotten. The positive was the decor of the reception and breakfast room.
A lovely old building In
A prime spot about 3 mins from Bayswater tube station. I wouldn't recommend as it was way too expensive for the standard of the room. We didn't complain as the hotel was full and felt it would have been futile.

Partner

10/10

Exceptional

31 May 2026

Albert

Good location for me!

6/10

Pleasant

28 May 2026

Zoe

Our room was in the basement and although there was a window the room was very dark and the lighting poor. Bathroom was so small, knees almost touched the wall when using the toilet.
Breakfast room was very hot snd overcrowded and we were sat almost in the doorway whilst people were queuing along our table. Orange juice was dreadful, food ok, service slow

Partner

10/10

Exceptional

28 May 2026

Arshad

This was my first time at this hotel, and this will be my go-to hotel for all my London trips in future. Breakfast was amazing, service was better than five stars, staff was extremely professional courteous and efficient and the building was a piece of London's glorious heritage structures. We loved every single moment of our stay. Thank you to all at the Grand Royale and we will return soon ...

Friends_and_family Family

6/10

Pleasant

27 May 2026

Rebecca

The hotel is in an excellent location relative to two Tube stops, groceries, attractions, etc. I had a double room. It was small. Bathroom is very, very small. Sink blocks half of entry to shower. My arms hit the sides of shower if I slightly raised my elbows. It was impossible to bend over in the bathroom to dry my legs without opening the door. Bolt on main door did not work. Be aware there are several steps up into hotel and no one at entrance to assist. Gorgeous flowers in lobby, but I could smell the stargazer lilies from the street with the door closed (overpowering and be aware if you are sensitive). With one exception, staff was very helpful and friendly. Room was clean and in generally good condition. This is based on the standard double I selected. For the cost, I would probably choose elsewhere next time.

Self

8/10

Excellent

27 May 2026

Therese

Rooms are very small, enough to fit a bed. TV does not have international news stations, so it is very limited, although there are 200+ uninteresting stations. Bathrooms are modern and clean. There was a lot of construction in the back of the hotel and uncollected trash from nearby hotels in the front, which was not the greatest experience. Nevertheless, its location is excellent, and the staff is very accommodating.

4/10

Poor

27 May 2026

Mohamed

Do not be fooled by the pictures of some old regal areas of the hotel. Apart from the grand entrance , bar area and sitting room, the rooms leave a lot to be desired. The rooms are so small and with very little to look out on, ie rubbish bins. All club rooms are on the first floor with no lift. The biggest bed they have is a queen bed. We requested two queen beds before we arrived, we weren’t told they didn’t have any rooms of this kind to accommodate us. The bathroom was far too small, getting in and out of the bath for a shower was difficult.
Breakfast was absolutely chaotic, full fat milk only, waited 25 minutes for hot water, food ran out regularly and took an age to replace. Queuing for breakfast was very long, with not enough space to queue, we actually felt sorry for staff at breakfast, they were running around but can’t coupe with the shear numbers . The bar did not stock gin and the draught beer was off. This is certainly not a 4* hotel, at best is 3*.

Partner

10/10

Exceptional

24 May 2026

Natalie

My new favorite hotel in London!
The staff were so polite and accommodating!
Honestly the front desk staff, best I ever encountered in all of London.

Self

10/10

Exceptional

24 May 2026

lorne

Rooms are small but who is going to london for the rooms.

Partner

6/10

Pleasant

22 May 2026

Howard

Brilliant location close to tube central line (just around the corner) and also only 5 min walk to another tube station circle/district line and close to buses to Victoria and Marble Arch. Shops and some resturants round the corner. Beautiful lounge and dining areas. Deluxe double was very small room but very clean. Reception staffs not particulsrly helpful and gave us the wrong room no and key cards to an already occupied room, honest mistake but for two females posed a safety risk which reception staffs didn't seem concerned about.

Family

10/10

Exceptional

20 May 2026

Maria

It is a nice hotel Victorian style the room was pretty small and outlets weren’t working properly also the fridge, service was very good, breakfast was good but the lines to get a table was insane !!

6/10

Pleasant

19 May 2026

Andrew

Our first room the windows didn’t open and there was mould at the top of the windows. The bathroom was also so small the door could only half open. Moved room and the next room was fine. Positives = the staff were very nice and the breakfast selection is good, location is also a big plus. Negatives, hotel is grand but clearly in need of investment to update it. Breakfast queue took 20 minutes just to have a table. They use cheap watered down juice at breakfast. Lots of rooms have stairs up or down to your main sleeping area.

Friends_and_family Family

8/10

Excellent

18 May 2026

Elizabeth

Great location, near restaurants and pubs. Just across the street from Kensington Gardens. Easy to get taxis and hop on/hop off bus. Friendly and helpful staff. Great breakfast buffet, clean rooms. Very helpful that we could keep luggage there after we checked out.

Friends

10/10

Exceptional

16 May 2026

Timothy

Although this was another excellent example of where a former grand home has been turned into a hotel, it works and I liked the location close to the Queensway and Bayswater underground stations with connections via the Central, Circle, and District lines throughout London.

The hotel room felt old and in need of a nice rennovation and upgrade. It was disappointingly small and cramped. My wife and I were ill for much of the time we were there but the staff were nice and the decor historic.

Partner

8/10

Excellent

15 May 2026

Gary

Good selection for breakfast and staff in the dining room were excellent. Room small so we took turns occupying the limited space around the bed. Only heat coming out of ac unit but being able to open the window helped cool the room. Excellent location beside Hyde park, the underground, shops and restaurants.

Partner

2/10

Poor

15 May 2026

Terry

Breakfast was ok but service was lacking. Room did not have a working air conditioning and was not alinged with pictures on Hotels.com.

10/10

Exceptional

13 May 2026

Kayla

Extremely helpful staff.
Gorgeous property.
Generous amenities.
Deep bathtub.
Proper full breakfast buffet.
Right next to lovely Hyde park.

Family

4/10

Poor

13 May 2026

Reya

Room smelt like sewage, opening the window wasnt much help as it was noisy. Room located at the back not much of a view but be vary of noises all day

Partner

4/10

Poor

12 May 2026

Deborah

Situated well. Staff ok. Room stinked really badly from the drain in the shower. I was exhausted so I shut the door, opened the window and slept. Workmen woke me up from outside, minimal sleep. Went to breakfast, good choice but had to wait in long Q 10 minutes. Tell chef boiled eggs should be put in non metal serving container then the yolks wont look green/grey. I had the single delux room, really it should be cleaning cupboard. When returning from breakfast, a man holding a toolbox came out of my room without permission from me to be there hadn't said anything so they already knew there was a problem. Very poor show. I want my money back.

Self

8/10

Excellent

11 May 2026

Priyanka

The lobby and sitting area is maintained beautiful retaining the vintage look of the building. The staff is very helpful and the breakfast served was also really good. The rooms and windows however felt smaller and conjusted, however they were very clean and well maintained.

Partner

10/10

Exceptional

09 May 2026

Darrel

It has the best breakfast and is just such good value for money

Partner

6/10

Pleasant

08 May 2026

Doreen and Joe

Room did not appear to be a deluxe double as per website. Breakfast was average.

Partner

4/10

Poor

07 May 2026

Cliff

Tiny room on the 8th floor up stairs which is fine however the door did not lock from the inside, the bathroom floor was loose ceramic tiles which were sharp on feet. Plughole of shower bath rusty, room generally very run down. Bathroom floor is dangerous. On check in the lady at reception was borderline aggressive. Not good at all.

Self

8/10

Excellent

06 May 2026

MICHELLE

The hotel is very beautiful however upholstery on some furniture can use upgrading. The staff is super nice and helpful with any of your needs. Only drawback is the size of the room. I literally could not open my suitcase that was on floor due to very cramped quarters. You also can’t close door to bathroom once you’re sitting on the toilet lol. The entrance to the tube is right around corner and there is a few dining options close by.Overall it was a good experience during our time in London.

Partner

10/10

Exceptional

03 May 2026

Ali

Very welcoming staff. Close to major bus stations and underground tubes

4/10

Poor

01 May 2026

Camilla

While a beautiful hotel, the experience fell short. The standard room appears to be an old maids closet. For two people with luggages, we didn’t even have space to open more than one suit case at a time; the washroom shower has the tiniest glass partition that was supposed to prevent water from getting out but instead the entire bathroom floods each time you shower; towels were toddler size and when asked for extras, only one was given; toilet paper felt like sandpaper, and to finish it off breakfast was incredibly underwhelming. While the property is beautiful, the experience wasn’t. It’ll do for one night but it certainly isn’t a comfortable stay.

Partner

10/10

Exceptional

30 Apr 2026

Robert

Brilliant front desk staff , and every other member of staff helpful.
Lovely location close to shops and underground
Can’t wait to stay again

Friends

4/10

Poor

29 Apr 2026

ANGELA

Stayed here for 2nts. Room was very very small. Could hardly move in it.Shower was in bath, which then flooded floor as only a very small glass panel.
Also had a job to get in as I am a pensioner. Had to queue to go in for breakfast. Not as good as the Premier inn.

Partner

8/10

Excellent

27 Apr 2026

Virginia

Excellent location. Wonderful breakfast. A very interesting building with lots of charm.

Partner

8/10

Excellent

24 Apr 2026

stephen

Very welcoming reception and excellent service. They upgraded me from a single to a double. The room was very clean and easily passed a dust test. Although small this was expected from other reviews would suggest removing the chair from the table as this is completely unusable as it doesn't pull back to the bed far enough to sit in. Air conditioning worked quickly to cool the room. Tea and coffee facilities with biscuits and water provided.
As other reviews mention the bed was the only let down as was as firm as a plank. Fixed this by using a double quilt folded in two.
Breakfast is buffet type and was excellent with both a hot and continental selection. There was a short wait for a table but nothing dramatic and sometimes you get it just right other times you go down with everyone else.
Over all a great stay at an excellent price. Hyde park was literally out the hotel turn right past one building cross the road into the park. Queensway tube is the closest out hotel turn right past one building turn right walk about four buildings cross road into tube station.

Self

8/10

Excellent

23 Apr 2026

Kimberly

The decor was wonderful. My room was clean and quiet. However the door deadbolt didn’t work. Also, having an early check in might be good when folks are traveling long distances so they can freshen up easier.

10/10

Exceptional

22 Apr 2026

Jonathan

This hotel is well situated close to a tube station. It provides a wonderful buffet breakfast with a healthy array of options.

It radiates historic charm and a welcoming atmosphere.

8/10

Excellent

21 Apr 2026

Edward

Excellent breakfast despite too many guests. Location (Hyde Park, Underground) also excellent. So-called \"deluxe double\" room hardly bigger than a closet. Bathroom terrible; both tub/shower and washbasin impossible to use without soaking the entire space. Hotel staff (desk and breakfast) very helpful, very professional). Too bad about crowding too many rooms into too little space!

Self

10/10

Exceptional

19 Apr 2026

Richard

Excellent stay! Lovely staff at front desk and breakfast room!

Self

4/10

Poor

18 Apr 2026

John Fred

the waiting lines were endless!

Self

10/10

Exceptional

14 Apr 2026

Dan

Lovely hotel. Very friendly and helpful staff, who provided great customer service.

Self

8/10

Excellent

13 Apr 2026

Misty

Breakfast selection was great and well organized. Staff were friendly and very helpful. Great location.

Family

8/10

Excellent

10 Apr 2026

Edward

We stayed for two nights. Good location, and staff aimed to please. The decor is old English, but not dusty as was reported in previous reviews. Breakfast was average, but did not have enough staff to keep up with the breakfast demands. The only complaint worth mentioning was the mattress on or bed, worn out and not comfortable.You could hear the springs squeak. Otherwise we enjoyed our stay here, but would not rate this a 4 star hotel.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Karla

Overall, great location, historical building with attentive staff. I would forego breakfast since one has plenty options. I absolutely loved that it was near Hyde Park and Notting Hill. Great value.

10/10

Exceptional

06 Apr 2026

Jennifer

Staff was very friendly and helpful. Beds were very comfortable. Breakfast was very good. I had an injured knee and the bartender gave us ice to keep swelling down. Fantastic staff!

Family

8/10

Excellent

01 Apr 2026

Matthew

The bedrooms are extremely small, but everything else was fine!

Family

6/10

Pleasant

31 Mar 2026

Julie

Our room was a “club room” which was located in the basement level - no windows and very dark. Also the fire alarm went off at 7:00 am because a guest was blow drying her hair - disappointed but good location and walkable to tube stop

Family

8/10

Excellent

31 Mar 2026

Michelle

The rooms are small , but clean. The breakfast had lots of great choices, so nobody should leave going away hungry

Family