Name: Thistle London Hyde Park Kensington Gardens
Address: Bayswater Road, 104, London, W2 3HL, GB

Thistle London Hyde Park Kensington Gardens

London · United Kingdom

100 reviews shown

8/10

Excellent

24 Jul 2026

Daphne

Nice location, clean, quiet. easy access to Paddington Station. Not a luxury hotel but we had everything we needed.

8/10

Excellent

21 Jul 2026

Diego

Excelente ubicación y muy buen producto vs su precio

Partner

10/10

Exceptional

20 Jul 2026

Raymond

The breakfast

10/10

Exceptional

19 Jul 2026

gill

staff were lovely & helpful room very clean location fab

Friends

10/10

Exceptional

16 Jul 2026

Eve

Good location clean rooms and comfortable beds

Family

8/10

Excellent

06 Jul 2026

Tina

Rooms are getting tired now, require some freshening up.
Staff very good
Knowledgable about allergies
Fire alarm issue on day of arrival

Partner

4/10

Poor

05 Jul 2026

Gemma

Friendly staff, bad experience with fire alarm going off late at night and poor management of public safety. Aircon didn’t really work and room was hot, bathroom doors like a Wild West saloon door. Reasonable but not for the price. I would choose somewhere else next time.

Partner

8/10

Excellent

04 Jul 2026

Sarah

Staff were very helpful and polite.

8/10

Excellent

02 Jul 2026

Martin

Room was clean with great view. Great choice for breakfast. Parking a little tricky. Spaces are quite small and tight.

Partner

10/10

Exceptional

02 Jul 2026

Tracy

I stayed 6 nights and was very pleased with the hotel accommodations.
Breakfast was great and had everything I needed.
Would stay again.

Friends

10/10

Exceptional

01 Jul 2026

Kristin

Room was a little dated, but overall clean and quiet.

10/10

Exceptional

30 Jun 2026

Pancho

Staff is helpful although a housekeeping staff left a cleaning rag in our room.

Family

10/10

Exceptional

29 Jun 2026

sandra

Gas station connected was very nice to have.

Hotel was clean and roomy and the beds were the most comfortable.

Family

10/10

Exceptional

29 Jun 2026

Kerrie

Stayed for one night while in London to attend the Garth Brooks event in Hyde Park. The hotel was in a perfect location to be able to walk rather than relying on public transport. Every staff member we encountered were friendly and professional. The room was spotless and well maintained. Breakfast was perfect, everything you expected and constantly replenished. Thank you to all at Thistle Kensington Hyde Park for making our stay perfect!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Lorna

Great hotel, very clean and comfy. We booked the breakfast which included everything you could want. Little issue with the coffee machine one morning but it was resolved. Rooms are small and compact but hey, its London. Didnt look great on first impressions as its above a petrol station. That said it had a handy shop for drinks and snacks. Right opposite hyde park (opposite corner to BST though) and close to a tube station to get around. The air conditioning was a life saver. Staff were lovely. Luggage storage. Would stay again.

Partner

10/10

Exceptional

26 Jun 2026

Annette

The Thistle London Kensington Hyde Park was a great place to stay in London. The staff was excellent. The location was central to everything. There is a hop on hop off bus stop right in front which is convenient. With the gardens right across the street it was a great place to stroll. Royal Albert Hall is directly across the park. It was a wonderful stay. Karina at the front desk was very helpful.

Friends

10/10

Exceptional

20 Jun 2026

Vanessa

We had a lovely stay here and they upgraded us to a garden view which was awesome (could even see the london eye & the shard in the distance!) The room was clean and spacious. Staff were friendly and accommodating. Good location, not far from a tube station and bus stop. Having the convenience store under the hotel was awesome for snacks, water, coffee, etc. Would definitely stay again and recommend to others! 😊

Family

8/10

Excellent

14 Jun 2026

Matt

Hotel was nice and clean staff was very pleasant. Our first room had an issue with the AC. So they moved us to another room. That was the only inconvenience. Everything else was great!

Partner

8/10

Excellent

14 Jun 2026

Michael

Breakfast was overpriced other than that, great

Family_with_children

10/10

Exceptional

11 Jun 2026

Sarah

Everything and everyone was really wonderful!! Helpful staff, clean and efficient rooms, easy lovely breakfast in the morning. Thank you!

Family_with_children

10/10

Exceptional

10 Jun 2026

johhanna

Staff was very helpful. And the air-conditioning actually worked

Family

8/10

Excellent

09 Jun 2026

Karina

Not a best location , small room , basic breakfast ,

8/10

Excellent

03 Jun 2026

Alan

The location of the Thistle is a huge asset. Although, like many travellers, we like the vibrant and diverse scene in London, the fact that the Thistle is a fine property across the street from Kensington Gardens means we were never more than a few steps away from a true metropolitain oasis, complete with attractive flower gardens as well as the Italian Gardens fountains and café. The staff at the Thistle are competent and helpful and the rooms comfortable.

One aspect to note. We first stayed at the Thistle in the month of March a couple of years ago. Our eighth floor room gave us, for ten nights, a wonderful view overlooking the Kensington Gardens, perhaps even better because the trees were without leaves and we could see details of the Gardens' layout. This year, consulting Expedia, we found Thistle rates for a Gardens view room much more expensive than the rates for a standard room. Based on a week-long stay, this meant spending many hundreds of dollars more but we decided it was worth the additional expenditure. As it turned out we were placed on the fourth floor and faced directly into the tops of trees just a few feet from our window. So it was not the view we had hoped for and we'll be more careful in the future in room selection and pricing.

Partner

10/10

Exceptional

01 Jun 2026

Effie

Great property! Elevators are very small.

Family

6/10

Pleasant

01 Jun 2026

Ajmal

Average hotel with a great location .rooms are very small and when orbitz gave me a vip upgrade I had to pay £20 per night for the slightly larger room

Family

8/10

Excellent

27 May 2026

Alana

The location is terrific- right across the street from the park and near the tube stations. We stayed for about a week, and I would say that this wasn't the best room for an extended stay- the bathroom didn't have much room to organize our toiletries so we felt a bit crowded.
The walls and door are also on the thin side- even with a towel pushed against the crack under the door, we could hear every word and door slam in the hall.
Also, a note to visitors from the US- \"King\" bed in Europe is not what we think of as King- closer to a Queen. The staff was helpful in getting us a cot for extra sleep space, but it was an additional unexpected charge.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Nga

Staff was friendly, breakfast was good and convenient!

Friends

10/10

Exceptional

25 May 2026

Peter

Great location to London tube, Hyde park, and restaurants

6/10

Pleasant

25 May 2026

David L

Staff was accommodating and helpful.

We didn’t like the room we received when we checked in. It was too hot and the thermostat was broken. Several outlets seemed to not work also.

They did find us a room the next day, but our first 24 hours was not good.

Partner

10/10

Exceptional

24 May 2026

Teresa

Super helpful staff who were able to accommodate an early check in to an upgraded room. Much appreciated!

Partner

8/10

Excellent

23 May 2026

Teresa

Bed were very comfortable
Walls in hallway worn and scuffed up and rug in room worn and dirty
No water provided in room
Staff very friendly and helpful
Good location

10/10

Exceptional

22 May 2026

Mary

All of the staff were so kind! The breakfast was delicious and the beds comfortable! We would love to visit again!!

8/10

Excellent

21 May 2026

haotian

Staff was helpful to arrange an early check-in when room is available. Great location next to the parks and tube stations. Restaurants in walking distance provide a good variety of options.

Self

8/10

Excellent

20 May 2026

SIMON C

I rated the hotel 4--5 stars; there was a wardrobe, but I didn't like the lack of drawer space, no area for luggage storage, and very little space for toiletries in the bathroom. It felt like I was living out of a messy suitcase every day.

Partner

10/10

Exceptional

17 May 2026

Lindsay

The room was spacious and the beds were very comfortable. Great location directly beside Hyde Park. Bus stops and tube stations very close by. The breakfast was great and all of the staff were so friendly and welcoming. Would definitely go back and recommend to other travellers!

Family

10/10

Exceptional

14 May 2026

Louis Frantz

Great hotel in an excellent location

Partner

4/10

Poor

11 May 2026

Deborah

No hot water for a bath or shower.
Not good considering I paid over £200 including parking!
They offered me 10% on a future stay.

Self

10/10

Exceptional

11 May 2026

Morten

Just a very nice place to stay.

Self

10/10

Exceptional

10 May 2026

Peggy

Hotel room is with decent size. Staff are friendly. Location is perfect for us. Very walkable to a lot of places.

Family

4/10

Poor

07 May 2026

Amanda

Great location, room clean, but no hot water in the bathroom (apparently boiler had broken down, and wasn’t fixed during our stay). So unless you were prepared to have a cold shower, bathroom amenities were limited. The management (Hassan) at check out were very apologetic though, and promised to get in touch to sort out some level of financial compensation. We will wait to hear from them.
Otherwise, good hotel.

Partner

8/10

Excellent

06 May 2026

Kirandev

Overall good clean rooms with easy transportation

Partner

8/10

Excellent

03 May 2026

dave

rooms were ok but lacked vacuuming of the floor carpets floors ,breakfast was ok nothing special , Front desk was great

Partner

8/10

Excellent

01 May 2026

Alain

The breakfast was very good and plentiful. Staff are very friendly. Well located across from Hyde Park. Easy bus to Piccadilly. Stayed 5 nights but don't think the sheets were ever changed.

Partner

10/10

Exceptional

29 Apr 2026

Rebecca

Staff, Cleanliness, Area

6/10

Pleasant

26 Apr 2026

Verified traveler

Room’s bathroom was junky, and terrible shower. Under construction so the front was cut off and had to take the stairs around back. Lobby and dining room was nice though.

Family

4/10

Poor

25 Apr 2026

Richard

Room tiny and not much going on but in a great central area

8/10

Excellent

25 Apr 2026

Jessica

Hotel was well situated for what we had planned in London. The room was clean and well presented. There is currently work being carried out in the main entrance so we had to use another entrance. We were kindly upgraded to a larger room which was very nice.
We did have an issue where someone let themselves into our room in the early morning. We informed the main reception who apologised but we got no further investigation.

Partner

8/10

Excellent

24 Apr 2026

Michael

Good location to Hyde Park, the tube, HOHO buses and ground transit. Short taxi from Paddington Station.

Family_with_children

8/10

Excellent

19 Apr 2026

Michael

Your restaurant was extremely overpriced . Basically a rip off . . Other than that staff great room was clean . Breakfast not worth £22

Self

10/10

Exceptional

17 Apr 2026

Leslie

The staff was so friendly and helpful during every interaction. The location of the hotel is convenient for getting on the tube and site seeing London. The room was clean and bright. We greatly enjoyed our stay there.

Family

8/10

Excellent

16 Apr 2026

Julie

Breakfast was undercooked eggs, but rest fine.
Level 2 toilet not great, from dining area.
Bedroom carpet requires upgrade.
All other areas fine/good, room clean & fresh,

Family

10/10

Exceptional

16 Apr 2026

Heath

Very friendly staff at check-in. Great location and clean well appointed room with a great view of the park

Self

8/10

Excellent

15 Apr 2026

Savannah

Staff is so friendly, perfect location. Rooms are a little small and I thought we were getting a room with a bath from the pictures so make sure to ask before you get your room. Very good staff, very kind.

Partner

10/10

Exceptional

14 Apr 2026

David

Nice clean room. Friendly staff. Great location

Partner

6/10

Pleasant

10 Apr 2026

Sophie

Parking was good, £35 for 24 hours
Hotel was ok ,two single beds pushed together and on rollers so moved around a bit

Partner

10/10

Exceptional

10 Apr 2026

Michel

It was great

10/10

Exceptional

06 Apr 2026

Sean

The hotel is in an ideal location. The staff were very friendly and provided good service. Not the most modern rooms but reasonable value and the breakfast has a decent choice.

Partner

6/10

Pleasant

05 Apr 2026

Katherine

The first room I was given had strands of hair under a throw pillow on the bed. When I called the front desk, and someone was sent to check it out and document the hair. I was moved into a different room, but itade me weary about overall cleanliness. The shower is nearly impossible to use the shower without getting water everywhere. The hotel is right next to a gas station and there are grocery stores and places to get food nearby.

6/10

Pleasant

04 Apr 2026

Kai Fan

Great location close to tube. Room overlooking Hyde park with London skyline in the distance. A/C could do with massive clean, every time we returned to the room my allergies kicked in.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Linda

From reception staff to cleaning staff there is nothing we can fault!
Room was spotless. Breakfast was delicious so much choice and again staff so welcoming and pleasant.
Parking .. not applicable. Will highly recommend
Thank you

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Mary

Clean room and good location.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Carla

Very good hotel, close to underground but quiet overlooking Hyde park.

Partner

6/10

Pleasant

28 Mar 2026

Stuart

Decent hotel, well priced, well located close to paddington and multiple tube lines. You will hear your neighbours regardless of whether they’re quiet or not but wasn’t troublesome. Tall travellers will want to watch their head in the hallway, maybe 6’2

8/10

Excellent

25 Mar 2026

Phillip

Very convenient location, staff very helpful and efficient.

Partner

10/10

Exceptional

23 Mar 2026

Erin

Great location near Kensington Gardens. Perfect for my one-night stay. I did not use parking. Staff was very helpful, kind, and friendly.

Friends_and_family Friends

6/10

Pleasant

23 Mar 2026

ERCUMENT

Location was good but there was no fridge and the windows are not allowed to open as they remove the handle…

Family

10/10

Exceptional

23 Mar 2026

anne

Great location.

Friends

10/10

Exceptional

22 Mar 2026

Sally

Berries were still frozen, no hash browns and no dairy free yoghurts but sausages and baked beans and coffee were all great so overall a very good breakfast.

Friends_and_family Friends

8/10

Excellent

21 Mar 2026

Jody

The hotel staff were friendly, efficient, and surprisingly accommodating.

Self

4/10

Poor

18 Mar 2026

Eric

Avoid this hotel. We dealt with bedbugs, a locked HVAC system, and no running water for the first 48 hours of our trip. I had to pay for a gym access just to shower because the hotel couldn't provide basic utilities.
The staff's response was completely inadequate; they kept pushing the timeline back before finally admitting they had no idea when the water would return. A vacation should not involve hunting for a place to bathe. Absolutely unacceptable service and room conditions.

Family

10/10

Exceptional

17 Mar 2026

Doreen

The room was clean, the shower was great, the bed was firm but super comfortable, and the staff were very friendly. It is a good hotel in a great location.

Partner

10/10

Exceptional

16 Mar 2026

Olivia

excellent hotel. exceptional staff. loved every minute

10/10

Exceptional

10 Mar 2026

David

Location of hotel is wonderful Our room overlooked Kensington Gardens. The room was spacious though simple. We loved that the bathroom had a usable tub with really hot water. Breakfast was lovely and plentiful. I loved that you could choose not to have room cleaning every day, and they would give a 7 pound voucher at the restaurant each day you declined cleaning. We were always out so appreciated the trade off because we weren’t messy. Short walk to tube and really safe area.

Partner

10/10

Exceptional

08 Mar 2026

Laura

Clean room great location shops nearby

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Joseph

Nice hotel

8/10

Excellent

07 Mar 2026

Lori

Our room was very clean and well appointed.

10/10

Exceptional

02 Mar 2026

Russell

Great location. Super staff. Professional. Great stay!!! Will go again!

10/10

Exceptional

02 Mar 2026

Paul

About 10 minute walk from Paddington station. Good sized rooms for London. Helpful and efficient staff. Good breakfast with lots of choice. Good wifi and rooms had a work desk. Lots of restaurants and underground stations for different lines close to the hotel.

Self

4/10

Poor

01 Mar 2026

Grace

Firstly, positives- the rooms are clean, quiet and the shower is decent. The staff are the best thing about this hotel. So kind, polite, helpful and go above and beyond. Beds are comfy,

Negatives- I asked for a cot. They gave a cot with no mattress instead they had put bath towels in the bottom with a sheet over the top. I explained this isn’t safe for a baby and I need a mattress. They don’t have one. Come on thistle hotels that’s so poor! Look up lullaby trust and learn about safe sleep! The manager, a mum herself was mortified. House keeping came up, offered a duvet, again I explained safe sleep, said they would go speak to reception but no call 25 mins later. Call reception, she apologised profusely and moves us to a family room whereby we can put the single bed on the floor for our child. We had to pad this with pillows so he didn’t roll out but the room was better. Bit of blood on one of the bedsheets but we just removed this.

Morning- breakfast. Asked for two poached eggs and two veggie sausages as an extra. Came after 10 mins. Two bites of veggie sausage and they were raw. 10 minutes later I’m throwing up and really unwell. Again staff apologised.

Also the 3 lifts didn’t work the whole time. One occasionally worked. Luckily the staff understood I couldn’t take a child, pram up 8 floors so we used the service lift but come on!

Sadly, although the staff especially both male night reception manager and female dark haired one were amazing,it’s not worth a return

Family_with_children

8/10

Excellent

25 Feb 2026

Claire

Clean room, friendly staff and a good base to visit London

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Kourtney

Tiny room but clean. Close to subway. Staff was very friendly and helpful.

Self

4/10

Poor

23 Feb 2026

Jonatan

Over all stay was not the best

10/10

Exceptional

22 Feb 2026

Adam

Clean, kind

Partner

8/10

Excellent

22 Feb 2026

Debra

The hotel was genearally good and in a great place. The check in and check out process was easy and the staff were very friendly and helpful. The room was very comfortable and mostly clean but there was some dirt / debris on the floor under the unit and the top of the unit had something spilt on it. In the dining room I saw a member of staff pick up some serving tongues from the floor and put them back onto the food for people to use!

8/10

Excellent

20 Feb 2026

Steve

Nice room, quiet and a view over Kensington Gardens and a pleasant walk to the Natural History Museum. Close to the tube and eateries on Queensway.

6/10

Pleasant

18 Feb 2026

Karen

Very good welcome. Liked the fact you could miss housekeeping and get a £7 reward. Room took a long time to warm up and duvet not big or thick enough meaning a cold nights sleep. Didn’t eat at hotel. Very clean room with lovely towels and good tv but no extra channels. Friendly staff

Family_with_children

8/10

Excellent

17 Feb 2026

Suze

Staff were very welcoming and helpful.

10/10

Exceptional

17 Feb 2026

Caroline

Staff were so friendly and helpful, not what you expect from a city centre property. Beautifully clean and well maintained. Would recommend highly.

Family_with_children

2/10

Poor

17 Feb 2026

Gary

No room available upon arrival. Told that the room had a leak, clearly they overbooked us.

Partner

10/10

Exceptional

16 Feb 2026

Nadeen

Great location , spacious rooms

6/10

Pleasant

15 Feb 2026

joanne

We arrived early and the gentleman on reception advised we could check in early and was very helpful with lots of info regarding the area and getting around.
We dropped our bags in the room (and although a little small seemed clean and tidy) and went straight out for a day & evening of sightseeing. On getting back to the room at approx 2330 it was extremely cold, I tried turning the heating up but it was just blowing out cold air and we then realised that the window was open and we were unable to close it. As I was already in my pj’s I tried calling down to reception but it just kept ringing out so my husband for dressed and went down to reception. The man on reception was not very helpful and did not really seem very bothered but advised that he should come back down to reception once we had packed our things and he would get us another room. He did not offer any assistance with our bags or for anyone to fix either the window or heating. At almost midnight I then had to get dressed, pack and go down to reception.
We were given another room which was lovely and warm but there was a loud humming noise that seemed to be either a boiler or possibly the main air-con unit.
Breakfast was adequate with a good selection of cereals, pastries, cold meats and the traditional English breakfast items. There was a leak from the ceiling in the restaurant on the first morning which had not been fixed and seemed to have got worse on the second morning.

2/10

Poor

11 Feb 2026

Ryan

The room wasn't the best as there wasn't a door to separate the rooms. For a room for four people there were only three towels and three cups, even though we asked for another it didn't arrive. The bedding was covered in makeup and when we asked for it to be changed this wasn't completed either. Housekeeping was rude on the morning of checkout even though we still had an hour before needing to leave. The prices in the bar were high considering the area wasn't exactly spectacular.

Leisure Family

10/10

Exceptional

11 Feb 2026

Lauren

The whole experience

Partner

10/10

Exceptional

09 Feb 2026

PETER DAVID

Friendly staff, good food, nice room.

Leisure Self

8/10

Excellent

08 Feb 2026

Colin

Yes

10/10

Exceptional

04 Feb 2026

Marianne

Yes , great view on 9th floor over Hyde park

Leisure Family

6/10

Pleasant

04 Feb 2026

Shane

I received an outstanding welcome from the two receptionists on duty when I arrived at the Hotel on Sunday, 1st February.

The presentation and cleanliness of the room, initially allocated to me, was dire!

The decor was tired: the walls were grubby and the carpet very badly stained.

The surfaces throughout my room were dusty in the extreme. There is a cupboard in the room containing an ironing board with an iron resting on a shelf. The shelf was covered in dust thick enough for me to be able to write my name in it. Even the door hinges of this cupboard were caked in dust.

However, I was most surprised by the filthy condition of the metallic architrave to the shower unit in the bathroom. An accumulation of dust had become engrained as a result of dust and moisture coagulating in the stainless steel frame to the door. There was a very poor, albeit unsuccessful attempt, to rake out the thick grimy deposit on the evening of my first night's stay. I am pleased to say that on the day after my arrival I was transferred to a much better room with acceptable standards of presentation.

It is manifestly plain that the cleaning staff are not being properly motivated, supervised, managed and monitored in order to achieve a consistent benchmark standard of cleanliness throughout all of the rooms in the hotel. It might be time for some of them to consider their positions!

Leisure Self

8/10

Excellent

01 Feb 2026

Lynda

Great location on the central line which was so convenient. Staff were very friendly and helpful and we had a really good stay. Room was a good size and clean and great to have a little Waitrose downstairs for supplies

Leisure Family

10/10

Exceptional

01 Feb 2026

Wayne

Everything was spot on, including breakfast.
Great location with private parking.
New modern look inside and reasonably priced.

Partner

4/10

Poor

30 Jan 2026

Jose

Is the second time someeneters the room at 8am when we are sleeping, this time after someone entered the room, woke us up and then leave, a lady called on the phone just to ask my last name, waking us up again. This is unacceptable. Their excuse is that the system is not working properly. But thats not enough, if the hotel is worried about who’s staying in their rooms, than I’ not only worried to get woken up at 8am in mu holidays, but I’m also worried that thay don’t know who’s going around the hotel. Unacceptable. Last time staying at Thistlw..