Name: Hilton London Hyde Park
Address: 129 Bayswater Road, 129, London, W2 4RJ, GB

10/10

Exceptional

17 Jul 2026

Andrew

Staff couldn't have been more helpful and friendly. We arrived early for check in and they found a room ready for us within a few minutes so we could get straight in and settled in. Aircon was ice cold which was fantastic on such a hot day. Thoroughly recommended.

Partner

10/10

Exceptional

13 Jul 2026

Joanne

We stayed for one night as we were going to BST Hyde park so didn’t spend too much time at the hotel but the time that we did it was very clean, comfortable and the staff were very helpful and friendly. Thank you.

Partner

10/10

Exceptional

09 Jul 2026

Jamie William

The room was ready even though we arrived several hours early (our other hotel was in terrible shape and had no AC). Check-in was very easy, and our room was spotless. Our stay was excellent, no problems to.report, and the staff were helpful with any small issues we had. Highly recommended!

Partner

10/10

Exceptional

29 Jun 2026

Jacqueline

The hotel was so lovely and helped us Al lot when the property we were staying in wouldn’t supply air con during the heat they helped get us checked in a few hours earlier and had nice cold bottles of water in the room and the air con on so the room was lovely and cool

Partner

4/10

Poor

18 Jun 2026

Antonio

The french restaurant was very good.
The lift was painfully slow.
The floorboards in the room made noise as you walked to the bathroom at night
The mattress was squeaky if a person got into the bed or turned over during the night keeping waking a light sleeper.

Family

6/10

Pleasant

14 Jun 2026

Jack

We stayed in the Dome Suite. For a suite it really needs a good refurbishment. Wallpaper pealing off the walls, a strong smell of damp and it just looks tired. It was not worth the money.
Overall an average stay, and is in keeping with the Hilton brand - tired buildings that are just ok.
I wouldn’t stay again.

Partner

10/10

Exceptional

14 Jun 2026

Samantha

The hotel was in a perfect location for easy access to the whole of London by tube. The staff were very friendly and helpful and could not do enough for you.
We got there early in the morning to drop our bag off and we were very surprised to be get checked in there and then.
Breakfast was fantastic with a wide range of breakfast items to choose from including fresh Omelettes and Porridge to order.
Room was great and the bed was extremely comfortable.
We would like highly recommend this hotel and will definitely be staying there again on our next visit.

Partner

8/10

Excellent

11 Jun 2026

Hesham

Very nice property. Pleasant staff. Great location

Friends

6/10

Pleasant

31 May 2026

Kim

We always stay at this Hotel when visiting Kensington gardens and concerts at the Royal Albert hall.The staff have always been first class..on this occasion Muhammad was excellent and this review is for the room and not the fabulous staff.We usually have a king room with view. This time we had room 320.The 'view' looked out onto Queensway..we mainly had a big building to look on with only a side view of trees in Hyde park...previously our room with view looked out onto Bayswater road and the trees opposite. The side road was very noisy even at 3.00am as cars kept speeding off from the junction out to Bayswater road really loudly..like a competition.We could hear talking from outside through windows. The bed was really creaky every time you turned over. The fridge was not cold enough and the cupboard it was in got very hot as not enough air circulation for it. The 2 x complimentary water were in plastic bottles. The kettle and tea bags etc were on a tray on a pullout shelf above fridge.You had to lift up the tray and use it elsewhere as plug was not long enough in situ (power base of kettle was fixed to tray). There were 4 x coffee pods. Two were decaff (no thanks) and two others (one strong and one medium).If you both want strong coffee you would need to request extra but they shouldvbe more on tray.Shelf in bathroom (no bath just shower)was on top of toilet cistern back.Extra towel rail needed if using door hanging hooks for dressing gowns.TV remote worked poorly.

Partner

8/10

Excellent

25 May 2026

Jeffrey

Great location and friendly staff. Room a bit small but adequate.

Partner

4/10

Poor

12 May 2026

Priya

Congested room - no gym - v small lobby - didn’t enjoy stay at all

Friends_and_family Family

4/10

Poor

12 May 2026

Per

On early check in room was not available. Staff advised they'd call when ready, they did not.
Bed Mattress is not of good quality. Really sore backs, both of us. Bed and floor squeaks terribly.
Breakfast is great if it wasn't for the terrible background muzak. What is the point ?

Partner

8/10

Excellent

12 Apr 2026

Lita Marie

Easy access to the tube and shops.

Family

10/10

Exceptional

11 Apr 2026

Michael

Perfect location, staff friendly, room very good only down side bed very noisy and uncomfortable

Partner

4/10

Poor

04 Apr 2026

Michael

The lower ground floor family rooms beds needed replacing in 1990. Very noisy and my family woke every time one of us turned over. Not to mention the tube is very loud until 2am.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Jodie

All rather poor for a reputable 4-star hotel
Reception staff rude.
No room service menu in room
No 24 hr room service
No robes & slippers as should’ve been for this room rate
Decor tired and tatty
Room small, bathroom tiny
Windows dirty
Shower less than useful
Disappointed

Partner

10/10

Exceptional

28 Mar 2026

Brianna

Excellent, safe, and convenient location

Partner

6/10

Pleasant

22 Mar 2026

Anet

room cleaning low

10/10

Exceptional

21 Mar 2026

Conor

Staff was exceptionally helpful and positive across the entire week!

Family_with_children

8/10

Excellent

18 Mar 2026

Mathew

Solid, not spectacular. Proximity to Hyde park and underground is great

10/10

Exceptional

07 Mar 2026

Andrew

Great location and friendly staff. Directly across from Hyde Park and close to tube stations, restaurants and shops. Easy for touring London and even when heading out to shows in the evening.

Partner

10/10

Exceptional

05 Mar 2026

Aleida

Excellent location — the metro station was right next to the hotel, and Hyde Park was just across the street. There were plenty of restaurants nearby, making it very convenient. The staff was very friendly and welcoming, and the room was spacious, clean, and comfortable.

Partner

10/10

Exceptional

10 Feb 2026

FILIPPO Giuseppe Luigi

The staff was very professional and courteous. King room spacoius, clean, silent and confortable. Small bathroom but well equipped and renowed. Two bottles of water daily and a welcome drink and biscuits, very appreciated. Perfect location, litterally one step away from the Central line underground station and 20 minutes walking from Paddington Station.

Partner

8/10

Excellent

05 Feb 2026

Peter

The staff were excellent, the location is fantastic, the hotel is a beautiful old building. The room was nice although the dirty windows somewhat hampered our view.

Partner

8/10

Excellent

03 Feb 2026

Helen Grace

Good room! Good location.
Breakfast just need a bit if variety. It becomes boring after a couple of days!

2/10

Poor

14 Jan 2026

Alvaro

La habitacion esta extremandamente sucia en especial el baño, el primer dia se contacto a recepción , sin ayuda solo ayudaron después de escalar los reclamos.

10/10

Exceptional

10 Jan 2026

Ali

Good

10/10

Exceptional

01 Jan 2026

Patricia

Friendly staff and although small nice and clean guest rooms.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jennifer

Fabulous stay. Clean and comfy room. Quiet neighborhood and friendly staff.

Leisure Friends

2/10

Poor

30 Dec 2025

Robert

No lift was working having paid nearly £350 i don’t expect to be lugging my stuff up stairs .
The noice in the morning was terrible

10/10

Exceptional

27 Dec 2025

Ashley

Staff was very welcoming and friendly I had an amazing stay over all. The only unpleasant thing was our room not being cleaned when requested by the cleaning crew. Telling front desk we put a do not disturb sign on our door so that’s why they didn’t come in which was never the case.

10/10

Exceptional

26 Dec 2025

Ian

The staff are excellent

6/10

Pleasant

15 Dec 2025

Sophie

Lift slow
Alarm keep going off any time I blow dried my hair
One of staff were really helpful considering

4/10

Poor

14 Dec 2025

Brian

No hot water and condom pack under bed

10/10

Exceptional

14 Dec 2025

Nicholas

Staff extremely helpful & courteous

Friends_and_family Family

2/10

Poor

06 Dec 2025

Thomas

Not a good variety for our diet

Partner

8/10

Excellent

18 Nov 2025

niklas

The Room ok but the bathroom should have an Update and One thing that not is ok is that there were Nothing to Cleanup the toilet . = they have the sameCleanup in all room

Friends_and_family Friends

6/10

Pleasant

04 Nov 2025

David

room had an unpleasant musty smell. Staff was fine

6/10

Pleasant

28 Oct 2025

Patricia

Upon entering the hotel I was greeted by name by the loveliest woman at the desk. She was friendly and helpful. After that, we experienced some issues. We ordered in-room dining one night and it arrived cold. It was expensive to pay for something that was not good. I also filled out my paperwork and paid a 50 pound deposit and by day 2 someone (not our original woman at check in) removed it from our file in the system. It was a big hassle and I waited at the front desk for 10 minutes with no one appearing to wait on me or other guests. At the same time another guest was having an issue with a lost item & received poor customer service. Those things combined make me rate the hotel average. I paid for the best suite in the hotel and definitely did not get that level of service. Housekeeping took one of our robes and when I called to have another delivered, they said they would bring it right up and never did. This hotel needs to focus more on details. As a loyal Hilton traveler, it's disheartening to experience this.

Leisure Family

8/10

Excellent

30 Sep 2025

James Frederick

Staff was helpful. Room was clean but had some mechanical issues. Hotel was clean. Area around the hotel was very clean. Lots of adequate transportation at the hotel.

Leisure Partner

8/10

Excellent

30 Sep 2025

Alison

Nice location, clean room. The room wasn't ready when I checked in at 5 pm, so I was offered a free drink and room upgrade, which was appreciated.

Business

10/10

Exceptional

14 Sep 2025

Cynthia

Staff was excellent. Great location for the price.

Leisure Self

6/10

Pleasant

03 Sep 2025

Joanne

Sits right on Hyde park in the most convenient locst

8/10

Excellent

30 Aug 2025

Katharine

It's a great location and the staff was absolutely fantastic!! Breakfast was a hot and cold buffet with lots of choices and there is a restaurant attached to the hotel.
Unfortunately, we were there during \"carnival\" and it was loud and quite a few drunks right outside the property openly drinking right on the sidewalk. Loud well into the night.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Isabelle

The property was absolutely gorgeous. Felt really nice to stay in very mid century feel.

Business Self

10/10

Exceptional

29 Aug 2025

Elizabeth M

Hilton London Hyde Park is the perfect location. Easy access to buses, two metros available, walks in the park, shopping and restaurants in the area. The Hotel staff are excellent..Always willing to help with directions, assistance and information to just about anything. Rooms were very clean and comfortable. I felt safe in the hotel and surrounding areas. Highly recommend this hotel

Leisure Family

10/10

Exceptional

22 Aug 2025

Michael

Nice location only being a walk/cycle away from a large amount of things. Location is directly on top of a tube station and next to a strip with some okay food/coffee options. Overall would stay here again but would look at other comparable pricing locations to see if we could get more centered into the hub of activities

Leisure Partner

10/10

Exceptional

18 Aug 2025

Simon

How well the staff looked after us

10/10

Exceptional

18 Aug 2025

Paul

Loved the location! Close to Central, District and Circle lines via Queensway and Bayswater stations.

8/10

Excellent

17 Aug 2025

David

We had a wonderful stay. The only issue was the elevator... it's tiny and there's only one. It will only hold two people if they have luggage, maybe 3 without. We chose to climb 5 floors of stairs instead of waiting for probably 5 minutes.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Jackie

The hotel was very clean, and nice. The bathroom looked recently renovated and it was really nice, and the room had air condioning which was nice because it was hot in London. Only negative was the lobby area was a bit cramped and the lift was very slow.

Leisure Family

4/10

Poor

23 Jun 2025

PRAKASH

On checking in we got room 203 and we normally check bed and room for cleanliness.
Bedsheet had worm crawling on it. We were put off by this. They gave us another room 103 but that time no hot water.

We got there just before 11 am but check in was. 3pm so had to wait

The staff at thr breakfast were very good. Thanks to Josh. Breakfast was very good quality

Leisure Partner

10/10

Exceptional

22 Jun 2025

George

Excellent Hotel and Service. Well located.After a weary journey across London on Tube in sweltering weather Mohammed immediately replenished us with fresh water and ensured we had a rest as we were early in our checking-in. Excellent service from all staff and the room was exceptional. Top notch

Partner

10/10

Exceptional

17 Jun 2025

Mauricio

easy access to quick shops and some good restaurants. It was nice to go to the park earl in the morning across the the street with my coffee and just sit and relax.

Leisure Partner

4/10

Poor

09 Jun 2025

Juan

The building is old and the rooms are very dated, the furniture is dated
The check in was very slow, long line

Business Self

10/10

Exceptional

09 Jun 2025

Jorge

Everything worked fine

Leisure Family

10/10

Exceptional

05 Jun 2025

Armand

Clean, nice, convenient

Leisure Family

10/10

Exceptional

04 Jun 2025

Carl

Great location, service and comfort. Good value. It’s our second stay at the Hilton Hyde Park, certainly not the last.

Partner

10/10

Exceptional

23 May 2025

JEFFREY

Great location and friendly staff. The restaurants sidewalk cafe was a great place for coffee or drinks to relax and people watch!

Leisure Partner

8/10

Excellent

25 Apr 2025

Kim

Nice hotel and staff, well situated.

Stayed in Queen room with view over (the road) to Kensington gardens/hyde park. We found the room was very clean. Bed size was okay for smaller humans.. not the stretch out space that larger beds have.No bath but had an 'eco' shower which was a pain to get the correct temperature.Nice shampoo, body wash etc. Would like to see the two bottles of drinking water in glass bottles not plastic. Room decor was tired, as was the carpeting but often find this in London hotels.We ate locally for breakfast and not at the hotel. There are many places to eat in the street around the corner from the hotel.We like this hotel despite it needing some updating and have stayed a few times but would recommend an upgrade to a King room if your budget allows.This is our 'go to' hotel when going to The Albert Hall which is a pleasant walk across the park in front if the hotel.Photo is view from our window on the 5th floor.

Partner

6/10

Pleasant

07 Apr 2025

Rebekah

Staff were all lovely and very helpful.
Breakfast was good however rooms were very dated and tired. It felt like we could have easily been staying in other budget chain hotels just with a bigger price tag. Bed was hard, pillows were nothing but air giving us an uncomfortable night sleep.
Location was good, facing hide park and next door to the tube station.
Drinks in restaurant seemed very expensive £15 for 2 drinks

Leisure Partner

8/10

Excellent

16 Mar 2025

Francis

Decent location with good tube service.

Business_and_leisure Partner

2/10

Poor

23 Feb 2025

Verified traveler

Worst nights sleep I’ve had in a hotel

We were “upgraded” to a room at the front of the building that apparently had a view over the park, which we couldn’t see due to the scaffolding and builders outside our window. Nothing like coming eye to eye with a builder when you open your 2nd floor curtains! The plumbing was a macerator that sounded like a jack hammer every time you used the toilet or sink. Then joy of joys we had a neighbour who also had the same plumbing and we were then subjected to jackhammer sounds reverberating through the room for 30mins at a time. We complained to the reception who said they were fully aware of the sound issues and would we be ok with it. No, no we were not! They eventually moved us to a smaller room which smelt of damp and the bed was so creaky every time my husband or I moved in the night it was so loud it woke us up. The worst nights sleep I’ve ever had in a hotel. They agreed that they would move us to a room equal to our first night but without “the plumbing issue” for our second night. This one was ok and everything was fine that time. However as it took them well over an hour to offer any fix on the first night and the fact that the rooms were below subpar I would not recommend this hotel to anyone.

Partner

10/10

Exceptional

03 Jan 2025

Kristin Sue

Great location and wonderful service!

Leisure Partner

10/10

Exceptional

21 Dec 2024

Dominic

Unbeatable location

Unbeatable position directly next to the tube…. Can literally get anywhere. Great hotel and highly recommend.

Self

10/10

Exceptional

15 Dec 2024

Albie

Excellent

Partner

6/10

Pleasant

09 Dec 2024

Matt

Good location but extremely small room. Bathroom was comically small.

10/10

Exceptional

12 Nov 2024

Lorena

Amazing!

Business Self

10/10

Exceptional

11 Nov 2024

Ewan

Good service

8/10

Excellent

07 Nov 2024

andy

Room too small and carpet too old and not clean

Leisure Friends

2/10

Poor

23 Sep 2024

Verified traveler

Broken AC and Poor Communication

We paid for a Queen sized room for 4 nights with a view of Hyde Park on the 1st floor & the room was spacious, however, the air-conditioned was broken in the room. We were moved to a Queen sized room with a smaller view of Hyde Park on the 5th floor, but the room was significantly smaller. There were no rooms available that were the size of our original room. We therefore felt very cramped & had limited space in the room. Although we were offered free breakfast as compensation, the instructions on how to redeem the breakfast was not clear. We were sick from traveling & so ordered room service and was told after the fact that the charges could not be removed since the complimentary breakfast to compensate for the broken AC and move to a smaller room had to be redeemed in person at their breakfast buffet. We therefore checked out of the hotel with significant charges on the credit card from two days worth of breakfast charges via room service without realizing that it would not be compensated. We only received a complimentary breakfast for one day since we physically went downstairs to the breakfast buffet. It was a terrible stay since we should have never been given a room with a broken airconditioner during a warm week. We were not even told upon check in about the broken airconditioner. And then we had to move all of our luggage and belongings to the 5th floor to a very small room. There was poor communication and no one was on hand who wanted to make things right for us.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2024

Pam

Great location. Close to transportation and many dining options.

Leisure Friends

10/10

Exceptional

10 Sep 2024

Joanne

Loved the restaurant attached to the hotel , and the fact it was across from the lovely Hyde park. Also some nice shops nearby and a subway entrance.

Leisure Partner

2/10

Poor

05 Sep 2024

Verified traveler

Bad Hilton Experience

They checked me into wrong room, I was shocked to see someone else’s bags once it’s done.
Hose for showerhead was broken and despite I report it they haven’t fixed it until next day.

Business

4/10

Poor

02 Sep 2024

Darren

misleading

The room was advertised as a deluxe king, not sure what was deluxe about the room and the bed was two mattresses zipped together.

The views was of the fire escape

Partner

8/10

Excellent

01 Sep 2024

Salima

Was a good stay close to everything. My only issue was the fact the baby cot did not come with a mattress and therefore my baby had to sleep on the bed with us. You cannot put a baby in a cot with no base/mattress. I was a bit surprised that they did not offer a mattress but offered a cot it.. doesnt make much sense.

Leisure Family_with_children

6/10

Pleasant

27 Aug 2024

Verified traveler

Our stay

The rooms are a bit dated, and the bathtub was a little unclean when we first arrived. The bed is very creaky and it’s a bit hard. Other than that the room was okay, decently sized, the location was amazing, located right next to Queensway and not far from Lancaster Gate and Bayswater, very convenient location

Friends_and_family Friends

6/10

Pleasant

22 Aug 2024

Maria

The room next to us was extremely loud!

Leisure Friends

2/10

Poor

04 Aug 2024

Ashley

I stayed here for the location. The photos online do not line up at all to what the rooms actually were. We got a \"Family Room\" because we were three people. This \"Family Room\" was in the basement with NO WINDOWS. It was clausterphobic, smelled bad and was downright scary. The decor was dated, dusty and just awful. The WORST room that I have EVER stayed in and I travel a lot. The Bathroom had been updated with a nice tub so I can give a shout out to that but the rest of the room was not worth it. You would be better off staying at a Hostel. I asked the front desk if we could move and they said that there were no rooms available. I would have checked back out if it was not so late at night. Thankfully, I was only there for one night. Please do NOT stay in these basement rooms.

Leisure Family

10/10

Exceptional

29 Jul 2024

Perry

This is an Edwardian hotel so it has real character, unlike most modern hotels. It has been sympathetically renovated, but still feels modern, with clean rooms and luxurious bathrooms.

2/10

Poor

16 Jul 2024

Sara

My room was broken into with a crowbar etc / all my belongings were scattered on the floor and 4 credit cards and 1 necklace were stolen. Terrible experience and Hilton haven’t taken any responsibility. Horrible

Friends_and_family Family

10/10

Exceptional

12 Jul 2024

Itzel

It’s close to restaurants and walkable

Business_and_leisure Family

8/10

Excellent

07 Jul 2024

Julia

Robbie Williams Weekend!!

As Hilton’s go … it was Ok .. clean a bit tired … could do with modernising . Bed was very comfy … facilities were ok … abit basic . Staff were attentive on reception .Breakfast was a shambles …. Ran out of hot food…. Broken syrup pot ..but kept being put back … syrup dropped at least twice… all over people!!! Think that needs to be addressed .. total nightmare all over other peoples clothes. Bad management in the restaurant. Shame.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2024

Mi Jin

Best location

Location is really good!
The park is right in front so very convenient for walks. Easy to get around anywhere. Enjoyed my stay! Nice historic building

Self

10/10

Exceptional

19 Jun 2024

Mi Jin

Best location

Location is really good!
The park is right in front so very convenient for walks. Easy to get around anywhere. Enjoyed my stay!

Self

10/10

Exceptional

17 Jun 2024

Larry

Location

Leisure Family

8/10

Excellent

15 Jun 2024

Meryle

The room design was of and older hotel made over. Unique in the access from the elevator and the shape of the room.
Couple of things though I wondered about:
Why was the TV on a wall that could not be seen from the bed by both occupants of the room and only one easy chair was available for only one of the party to see the TV?
The bath desperately needs towel bars.
The bath is in direct straight view from the door to the hall.

Leisure

6/10

Pleasant

15 Jun 2024

Linda

We stayed in the dungeon 1001-1004. The room had no fan or window in the bathroom. Mildew apparent in bathroom. Room smelled like mildew. Noisy due to the hotel’s public restroom located very nearby on our floor. Although we could get a sliver of outdoor light there was only a view to a wall. The provided breakfast buffet was nice and the servers were lovely. Before arriving I was very displeased with the manager of reservations. I booked through Expedia and chose to pay on arrival. I received many emails stating my room would be cancelled if I did not pay now. After several long distant calls to the hotel amassing $186.00 US dollars. I was assured that the reservation would not be cancelled. However the next 2 days I received an email from Belen stating pay or cancellation would be made. Yikes! I was totally stressed out until we finally entered our room.

Leisure Family

10/10

Exceptional

15 Jun 2024

Jon

Good

10/10

Exceptional

13 Jun 2024

Kate

Spotlessly clean, lovely staff and a perfect location close to 2 tube stations. A real neighborhood feel. Would definitely stay there again

Leisure Partner

10/10

Exceptional

06 Jun 2024

Kathleen

Love the location right across from Hyde Park

10/10

Exceptional

20 May 2024

Munehiko

What a lovely place to stay

Leisure Self

6/10

Pleasant

09 May 2024

Kristi

We booked a superior family room and were very disappointed when we were shown to our room two floors below ground level. The basement room came complete with a false window and the sounds of the tube stop below. A strong sewer smell occurred on the first night, which was fixed after we raised the issue with Management. The room is well below the 4 stars I would expect from a Hilton. This is a reflection on the property and not the staff who were very helpful and friendly

Leisure Family

10/10

Exceptional

06 May 2024

Jennifer

Loved the location.

Business_and_leisure

10/10

Exceptional

26 Apr 2024

jennifer

We had a problem with the room and they resolved it immediately and provided us with another room. Great customer service.

Leisure Family

4/10

Poor

08 Apr 2024

Kurtis

We had booked a family room. Upon our arrival, we noticed a strong sewer odour in the bathroom. The staff offered us two rooms instead. Our family room was a long and a double sofa bed. The rooms they provided us were two doubles. Had a terrible sleep! The staff was helpful in providing luggage storage for us, but I was disappointed that we weren’t provided better beds. I feel we were down graded.

Leisure Family

6/10

Pleasant

04 Apr 2024

Anjana

We had a family room and it had no window. We were in the basement and a fake window was installed to make it look like we had one but it was stuffy and very weird not being able to see outside at all. We only stayed 2 nights. Had it been a longer stay I would have requested a new room.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2024

Christine

Ali - the concierge was so incredibly helpful and everyone was very polite and friendly

Leisure Family

10/10

Exceptional

16 Mar 2024

Kathleen J

Amazing breakfast. Helpful staff. Will definitely stay here again.