Name: London House Hotel
Address: Kensington Gardens Square, 78-82, London, W2 4DJ, GB

4/10

Poor

02 Aug 2026

Joe

The rooms for a double are not what they are shown in the picture. I requested two double rooms as per my booking, but they gave me two single rooms instead. I expressed my concern as soon as I checked in, but the front desk informed me that since I had already entered the room, we were not allowed to change the room.

10/10

Exceptional

02 Aug 2026

Shaun

Room was clean and had great air conditioning.

10/10

Exceptional

30 Jul 2026

Debra

There are high steps at the entrance. Very stylish. The rooms are small but clean. The staff were very friendly.

10/10

Exceptional

29 Jul 2026

Mark

Great value.

2/10

Poor

28 Jul 2026

Cindy

If I could give zero stars I would. The room was not even in the main hallway, it was outside the main hall down a corridor. Clearly it had been a storage closet at some point that they made into an extra room and it felt like it. No outlet in the bathroom “for safety readons” and the only outlet was between the beds nowhere near the vanity. The staff did provide an extension cord after I asked for one, though not very cheerfully. We were offered another room, but told we needed to pack our things right that minute and move. This wasn’t an option as we were headed out for a timef excursion at that time. Our room looked and felt like a prison cell. Floors were filthy. Elevators wouldn’t work because they would get overloaded and freeze up. We are not a big family, only four of us and only had carryon luggage. I would absolutely NEVER stay here again.

10/10

Exceptional

24 Jul 2026

Louis

Great trip and lovely hotel

8/10

Excellent

20 Jul 2026

Joao

Great location, staff was amazing.
But the room and bathroom was very small, and a little old.
Pillows were extremely uncomfortable, very soft.

Partner

8/10

Excellent

19 Jul 2026

Margaret

The room and bathroim were of high quality but very small. We needed to open the window on this hot night for a breeze and that neant some noise. But overalll, the experience was good and we would mentuob to others vusitung Londin.

Family

8/10

Excellent

15 Jul 2026

Jose

The hotel is very clean and well maintained. It is on a very central location, with easy access to the main London attractions. The only negative is the rooms positions: if tou get a basement or first floor apartment, forget the view. The window, in one of our apartments could not be opened and was blanked, so no view at all.

Family_with_children

10/10

Exceptional

15 Jul 2026

Lynn

Lovely place.
Breakfast was more than sufficient. Staff, very helpful with drectios. Hotel clean and very well maintained.
Would stay here in a heartbeat again.

Family

10/10

Exceptional

14 Jul 2026

Nancy

Hotel and staff were both lovely. Couldn't fault anything.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Chanel

Love this place! Great location!

10/10

Exceptional

04 Jul 2026

Paal Morten

…….

2/10

Poor

04 Jul 2026

Rick

Terrible experience. The family room was not described as in the basement so when we arrived we took the smelly staircase down. The room was much smaller than represented so we couldn’t open our luggage. People and the janitor stand outside our only window and smoke so the room smells like an ashtray. When we complained the young morning staff were completely rude and unhelpful. I would not recommend this place for families.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Nicole

Excellent air conditioning for the heat wave! Very tight room for 2 but overall great bed, closet and bathroom. Was very quiet. Would definitely stay again.

Friends

10/10

Exceptional

01 Jul 2026

Edward

Nice simple hotel that gets the job done in a quaint, walkable neighborhood

Self

10/10

Exceptional

30 Jun 2026

Babette

Great location - lots of restaurants and transportation close by - as well as the park. The room was air conditioned which was a great relief during the heat wave. The staff were very pleasant and helpful. It is now my favorite place to stay in London.

Family

10/10

Exceptional

29 Jun 2026

caroline

Perfect for one person.

Friends

10/10

Exceptional

24 Jun 2026

Dominick

Clean room, bed was so darn comfy. AC was a lifesaver!

Friends

10/10

Exceptional

19 Jun 2026

Robert

Room was clean with a view of the square gardens, staff were friendly and helpful. Room had A/C and window that opened.

Partner

2/10

Poor

16 Jun 2026

Adam

The hotel was fine, but checking in was problematic especially after late night travel. We needed every form of ID and needed to sign multiple forms. After two weeks of travel and multiple hotels, this was the most troublesome. It took over half an hour just to check in, after already completing all forms online ahead of time. We stayed two nights, and within 15 hours (our first day) staff came to the room while we were sleeping to ask again for ID and confirmation that we should be in the hotel. Asked for key card, not good enough. Then asked for our check in package to be sure we are welcome. I've never felt so put out after paying good money up front to stay in a hotel. Would not recommend. Staff is cold and poorly trained .

Friends

10/10

Exceptional

11 Jun 2026

Nigel

The hotel and room was clean and tidy, No complaints.

Partner

8/10

Excellent

07 Jun 2026

Kimberly

I only stayed 2 nights but this hotel was good. Despite being on the older side, it was surprisingly quiet. I slept great. Excellent location, and kind staff who helped me prepare for the tube strike on the day I was scheduled to fly back to the US.

Self

10/10

Exceptional

07 Jun 2026

Denise

Close to tube station in a very walkable area. Fairly central to everything we had planned. We did not take advantage of the amenities on site so no real rating to provide other than they were there. Will be planning our next trip to London with a stay here.

Family

10/10

Exceptional

06 Jun 2026

Thomas

Great location
Very well maintained property
A short walk to many restaurants..
Quiet.

Partner

8/10

Excellent

05 Jun 2026

Julia

Perfect if you are looking for a reasonable place with a nice room, air conditioning, and great proximity to Notting Hill. Nothing special about the hotel itself but the perfect place to stay for the activities we wanted to do.

Family

8/10

Excellent

04 Jun 2026

Alicia

Room was clean and COOL which was a necessity for the crazy heat wave. Breakfast was delicious.. staff was super nice. Only thing that would've been helpful would be a recommendation sheet for near by services (restaurants/drinks/supermarket/Laundromat/etc).

Partner

4/10

Poor

27 May 2026

Paul

Wouldn't recommend. Arrived was greated with are you english? Have you got id? No hello welcome to our hotel. The room is not as pictured. The shower head leaked the smallest sink possible. Carpets stained furnishings damaged. Only saving grace was the bed was reasonable. Certainly not worth what I spent on the room.

Partner

6/10

Pleasant

27 May 2026

Jessica

Our room was in the basement which is fine, except it was in the basement all the way to the left back detached to the actual hotel and the hall passing to the actual room was open air- which during March is super cold. The cold air drafted into the room and there was no way to make the room warm enough. Also adding that since we were in a room that was detached from the actual hotel building- the bathroom was freezing since it was back to back to the outside. Using the bathroom and showering was a nightmare and unbelievably cold. I do believe if we would have been given a room inside the actual hotel building we would have had a different experience.

Family_with_children

10/10

Exceptional

26 May 2026

Helen

Very clean room.

Self

10/10

Exceptional

26 May 2026

Lisa

The rooms were clean and the hotel was well-maintained. The breakfast was good with lots of selection. The staff were helpful. If I have only one issue, it would be the size of the room and having nowhere to put your luggage in the room.

Family

8/10

Excellent

26 May 2026

Greg

+

Partner

10/10

Exceptional

23 May 2026

Elida

The staff was incredibly helpful helping us navigate as new travelers in London!

Friends_and_family Friends

8/10

Excellent

15 May 2026

Sofia

The single room I booked was perfect for what I needed. Hot tea kettle, warm shower and a heater for when it got chilly. Clean, cozy and comfortable. The location was also great as it was close enough to all the sights you may want to see but being close to Kensington Gardens made it ideal for a morning stroll. I would stay here again..

Self

4/10

Poor

10 May 2026

Cristina

I chose this hotel because of its location and the good reviews. I paid nearly $400 for two nights, including the additional $30 they charged me for an early check-in. I didn’t mind paying that.

The room smelled strongly of dampness. It was small, although at least the bathroom seemed renovated. I barely spent any time at the hotel since I was out sightseeing most of the day.

Unfortunately, I made the mistake of leaving my carry-on suitcase open on the bed with my clothes inside. Two days later, I traveled to Paris — and what a horrible surprise when I arrived. As soon as I opened my suitcase, I saw a small round insect and immediately realized it was a bed bug. I rushed to kill it. I shook out all of my clothes and ended up doing laundry at 11 PM because I was terrified there might be more.

Room G10 has bed bugs. Please inspect it and call pest control immediately because this is a serious issue. Imagine arriving at your next destination and discovering this in your luggage.

Honestly, I cannot recommend this hotel.

Self

10/10

Exceptional

08 May 2026

Darrell

It’s very clean. Professional staff.

Family

10/10

Exceptional

04 May 2026

jill

Loved this hotel and everything about it! Close to everything but felt so safe and like home away from home

Family

10/10

Exceptional

03 May 2026

Magnus

Allt var kanon, förutom frukosten, den var sisådär

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Karen

Good location with an easy check-in. Was able to store our luggage since we arrived early. Had a room with a double bed be aware room is very small, including the bathroom. You must really like the person you’re with to share it.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

jill

We loved everything about this hotel. It was our little home away from home. Cozy and perfectly located near the train to get around to everything! Can’t wait to come back!

Family

2/10

Poor

22 Apr 2026

Sri

Front reception staff were rude and incredibly disrespectful. The receptionist was raising her voice and I had to ask her to be more respectful. Worst check in ever.

8/10

Excellent

22 Apr 2026

Kjell

Nice smiles from the girls and boys in the reception. The coffee machine in the cantine is a catastrophy.

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Nadine

Generally the stay was fine. Room view over gardens nice. Room very compact. Noise level fine. Disappointed by the breakfast not enough tables for the volume, coffee pod machine didn’t work most of the time, always had to ask for a glass for juice, the food selection was poor. Hot food was not inviting. Second day we opted to avoid although pre paid but wasn’t worth the wait.

Partner

8/10

Excellent

19 Apr 2026

Rigoberto

Nice place in a nice location

Self

2/10

Poor

18 Apr 2026

Marilda

Reservamos um quarto pequeno, porém as Fotos não mostravam que a cama era encostada na parede e para piorar, em cima do aquecedor, ou seja, ou ligava o aquecedor e queimava, ou não ligava e sentia frio (estava 10 graus em Londres com sensação térmica de 8 ou 6). A situação piorou ainda mais, pois havia uma escada para acesso ao banheiro e eu com 70 anos de idade escolhi o hotel exatamente para não ter escadas. Ao conversar com a equipe do hotel foi oferecido a troca mediante a realização de uma nova diária, desprezando o que já havia sido pago, afinal, segundo eles, você não reservou com a gente e sim com a expedia (leia-se hoteis.com). O que poderia ser uma excelente estadia, dada que a localização é ótima, foi frustrante. Recomendo? Não.

Partner

10/10

Exceptional

08 Apr 2026

Theresa

Clean, helpful staff, room exactly as advertised. We had a great stay!

Partner

10/10

Exceptional

07 Apr 2026

Kjetil

Clean room

Friends_and_family Family

8/10

Excellent

30 Mar 2026

David

The room had a very musty smell. I had to keep the window open most of the time I was there. The staff were friendly and the breakfast was good.

Self

8/10

Excellent

22 Mar 2026

Ralph

Good value for money. Nice breakfast. Not fancy. Great location. I would stay again

10/10

Exceptional

22 Mar 2026

Sheila

The room was clean and the staff very helpful. Good location for tube stations and restaurants.

8/10

Excellent

18 Mar 2026

pegi

It was a great location between Queensway and Bayswater and there’s restaurants all around

10/10

Exceptional

11 Mar 2026

Duncan

Good clean hotel, very close to shops and restaurants

Partner

10/10

Exceptional

26 Feb 2026

Benjamin

Loved this place!

Partner

10/10

Exceptional

26 Feb 2026

Matthew

Room and lobby was extremely clean.

Self

10/10

Exceptional

22 Feb 2026

Kaley

Spotless room and lovely staff.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Jeff

The rooms were impeccably clean, the prosperity has been newly renovated and was in excellent repair. The staff was available for late checking, but seemed a little out upon to have guests, but were OK. There aren’t amenities on site, but it is in an excellent neighborhood, with restaurants stores, local vibrancy that was a 20 minute walk from Paddington station, with 2 tube stations nearby.

Self

10/10

Exceptional

07 Feb 2026

Grace

Had a lovely stay! Rooms are nothing fancy but the bathrooms are very clean and housekeeping every day is great. Staff were friendly. It’s the perfect location for exploring London, and the buildings around the square are beautiful. I would definitely stay here again!

Self

6/10

Pleasant

05 Feb 2026

Philip

The room was too small but clean. The air on was disconnected and the room was stuffy but warm. It’s the only hotel that didn’t provide a complimentary bottle of water in the room that I can recall in years. There was noise from the ground floor areas penetrating my first floor room in the middle of the night

2/10

Poor

02 Feb 2026

Michael

Wanted to book London House Chicago. Could not contact London Hotel to cancel. Expedia wasn’t helpful.

10/10

Exceptional

31 Jan 2026

Jemma

Clean room, the staff were exceptionally kind, caring, and professional. Many amenities nearby - Hyde Park, Kensington Gardens, shopping, cafes and restaurants, all walkable for me but great transport links available too

Self

10/10

Exceptional

28 Jan 2026

Barbara

Spotless. Friendly and helpful staff.

10/10

Exceptional

20 Jan 2026

Eleanor

The rooms were spotless, and the staff were very helpful and courteous. The location is fantastic, just around the corner are two tube stations. The street is fairly quiet.
The temperature thermometer in our room was not working so the room was a little overheated, but we were able to crack open the windows and everything was fine. For some reason, the telephone in our room was not working so we could not call down to the front desk, but when we mentioned it later, they said there was a manual adjustment on the radiator. But these were small issues. I would definitely stay here again!

2/10

Poor

19 Jan 2026

Luis

The staff was not helpful at all. The room had the smallest bathroom I've ever saw in all Europe (see pics). The front desk lady was rude and not helpful at all, she just kept babling about her 40 years experience in the industry, which I doubt, being treated much better in other hotels, where the goal is to help customers. We wanted to change room due to the small bathroom and the only response (form that lady) was to upgrade making an additional payment. When mi wife explained that the rate for Sunday night was well below what we paid, the only answer was the rhetoric about her 40 years of experience. Not happy at all. I hoped Expedia, our agency, would stand by us but that didn't happen. We had to pay 40 English pounds in addition to what we already paid to get a room with a decent size bathroom
We are not coming back to London House Hotel ever, after that fiasco. I will not recommend going to that hotel to anybody

Leisure Family

10/10

Exceptional

12 Jan 2026

Michael

Really nice clean rooms and friendly staff. Plenty of hot water and heat. Rooms are small and you can hear people outside but that didn’t bother us. The neighborhood is beautiful and near all public transportation, and it’s near nice restaurants, souvenir shops, and grocery stores. A really nice surprise with the cleanliness and kind staff (cleaners & front desk).

Leisure Self

8/10

Excellent

10 Jan 2026

Tove Krebs

Clean, quiet and very small room. We did not have breakfast in the hotel.

Friends_and_family Friends

8/10

Excellent

02 Jan 2026

John

Quiet neighborhood adjacent to a private park. Small hotel in residential area but short walk to commercial street with ok restaurants. Not far from Notting Hill with excellent choices for food and boutiques. Room was tiny with two twin beds that were soft. Affordable and serviceable.

Leisure Family

4/10

Poor

30 Dec 2025

Jacinta

Staff was great when we checked in. However, the cleaners were extremely loud when they started cleaning at 7:30/8. Also, the rooms were TINY. No way can two people share a room! Unless they don’t have any luggage. The rooms were HOT and stuffy. No air would turn on. We could t even turn the heat off all the way, so had to open a window which was super loud throughout the night. Also, the rooms are not soundproof. You can hear everything and people make a lot of noise at all hours of the night. I wouldn’t stay here again, unfortunately.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

JACQUELINE

.

Self

10/10

Exceptional

26 Dec 2025

Maria

Very nice hotel with good transport close and lots of restaurants. Room on the small side and very narrow bed

Partner

8/10

Excellent

22 Dec 2025

Espen

Nice area, room was clean.

Friends_and_family Friends

10/10

Exceptional

22 Dec 2025

Kaley

Our stay was wonderful, again. Every single member of staff is lovely, the hotel in general, and the rooms, are spotless. The location and ease of the hotel make it even better.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Ryan

Clean and looks renovated. No issues and great deal

6/10

Pleasant

14 Dec 2025

Theodore

Staff was not really friendly. Hard to get extra glasses/needs. Really small rooms. Breakfast was expensive and subpar. Food was cold and bland and poor options. Coffee was the best thing there.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Annette

Absolutely

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Marisol

Clean room, helpful staff

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Kim

Room and hotel spotless. Close to 2 tube stations. Single traveller and room was perfect. Fridge was included in room. Hotel had homely feel. Would stay again

10/10

Exceptional

11 Dec 2025

Pamela

Thank you for a wonderful stay!!

10/10

Exceptional

09 Dec 2025

Cynthia

What a lovely English Hotel- with an elevator. The staff were all so very helpful and friendly. Made you feel like family. Bayswater is a great location! Lots of good eats, pubs, international cuisine and close to the Tube and bus stations. You can walk to Hyde park and Harrods- though I took the tube because if my mobility issues. Prince Alfred’s Pub was a nice afternoon respite with a hot Irish Coffee. Coffee at Granier’s is excellent and breakfast at Les Filled Cafe was delicious! As was the coffees and Chai. I’ll be back!

Leisure Self

8/10

Excellent

03 Dec 2025

Gitte

Lidt kedeligt morgenmad.
Fik et værelse der var ligesom et kælderrum, ingen dagslys.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Patricia

Didn’t eat breakfast.

Enjoyed the property very much.

Friends

10/10

Exceptional

03 Dec 2025

liz

the rooms were clean---hotel clean---staff friendly.
no complaints and amazingly priced for London.
safe area with lots of dining options nearby--coffee takeaway and grocery. tube stn close to access al over London!

Leisure Partner

10/10

Exceptional

02 Dec 2025

Sarah

Clean room & hotel, polite and helpful staff, great location.

Leisure Self

10/10

Exceptional

30 Nov 2025

Jemma

Staff polite and helpful. The room was the last available for my last minute booking, but it was was a good size, spotless, quiet and warm. Thanks for a much appreciated overnight visit and I look forward to a return stay.

Business

10/10

Exceptional

26 Nov 2025

Anna-Karin

The hotels location is perfect close to two subway stations. It is clean and the staff is helpful!

Friends_and_family Friends

8/10

Excellent

21 Nov 2025

Leonora Margarita Arreola

Clean room, staff are friendly and great location. Room is smaller than expected but it was clean. Hotel is close to tube stations and lots of restaurants nearby. It is also close to Kensington gardens.

6/10

Pleasant

10 Nov 2025

Jeffrey

Unfriendly staff and stuck in a small, very warm, basement room

Leisure Partner

10/10

Exceptional

10 Nov 2025

Martin

Fast

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Fiona

Room was spacious and clean.

Leisure Family

10/10

Exceptional

09 Nov 2025

Emily

Small room but very clean and nice. Friendly and attentive staff

8/10

Excellent

04 Nov 2025

Melissa

Staff was friendly, the room was clean and (mostly) quiet, and the bed was comfortable. Overall, quite a nice place.

Self

10/10

Exceptional

03 Nov 2025

Margarita

The room was great, but a little small for two people. The staff was wonderful, and the location is perfect.

Leisure Friends

10/10

Exceptional

02 Nov 2025

John

Great location, staff and charming hotel!

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Philippe

clean room, good breakfast, friendly staff

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Peter

Clean room, quiet neighborhood, good location

10/10

Exceptional

28 Oct 2025

Adrian

London House Hotel

I have stayed in Bayswater area hotels a few times. Many hotels are in older buildings that were originally flats, some of them with decent sized rooms. The area is safe with several pubs, multicultural restaurants and grocery chain convenience stores.

This was my first visit to the London House Hotel . I was traveling with my brother so I booked a twin room.

The hotel is bright and modern inside. The staff were friendly and helpful. Our room was clean and equipped with a compact mini fridge , kettle and coffee and tea. The bathroom fixtures were very modern. There was a breakfast buffet available and it looked quite good

The only drawback was our twin room was very small. Barely enough room for the two beds. A small closet, compact bathroom. We kept our suitcases closed and stood up agains a wall.

The room was great for a night or two, but for longer stays I’d suggest a larger room .

Family

6/10

Pleasant

27 Oct 2025

Donald

Great location near Hyde Park, a subway station, Notting hill, lots of restaurants nearby and food shops. Quiet location. Rooms are small but adequate, ours felt overheated and had to keep the window open to cool it down, mattress was horrible, you could feel and hear the springs and we slept terribly. But otherwise great location and clean hotel. Maybe we just got a bad bed but if they're all like that then it's a problem

Partner

8/10

Excellent

25 Oct 2025

Olli

3-day stay

The bed was a bit too warm because of the plastic underlinen and thick blanket, and the air conditioning a bit noisy. Breakfast could be more variable and the space more comfort. Overall, worth the money, however.

Partner

10/10

Exceptional

24 Oct 2025

Kathleen

Everything went well . Walking distance was great. Employee very helpful.

Business_and_leisure Partner

10/10

Exceptional

23 Oct 2025

Kelly

The hotel is in a nice location for restaurants and visiting museums. I appreciated the bed linens and towels, they smelled so nice.

Leisure Family

6/10

Pleasant

23 Oct 2025

Alexander

Over all this property is in an excellent location, but the amenities have a few issues that greatly impacted my stay.

The bed was very uncomfortable. They are two beds, with very little support, pushed together. Additionally, while the AC does get cold, the fan is very weak so it can take a long time to change the temp in the room. Additionally, the room is rather small, but this is often true in London.

I will say the staff were very kind and prompt, but the bed and AC can be dealbreakers for me.

Leisure Partner