Name: Lords
Address: Leinster Square, 20-22, London, W2 4PR, GB

6/10

Pleasant

18 Jul 2026

cecilia

x

10/10

Exceptional

16 Jul 2026

Roy

Second time I have stayed at the Lords Hotel in Bayswater. Convenient location. On both occasions I have stayed it has been fully booked so that must be positive. Nice hotel in a safe location. Plenty of places to eat & drink only a few minutes walk away. Bayswater tube station about 5 minutes walk away. Kensington Palace Park close by. Friendly staff at hotel & conti breakfast included.

Self

4/10

Poor

15 Jul 2026

Zhen

Do not recommend

Family_with_children

10/10

Exceptional

11 Jul 2026

Erandy

We went in the summer so of course it was super hot because the rooms have no AC, but nothing that the hotel really can control so we made the best of it. The reception staff were always super nice and helpful. The free breakfast was a great plus. And our room had a cute little balcony that was shaded, so even tho it was hot, it was still a great space. Also, not the biggest room in the world but there was enough space to have two carry on bags, two backpacks, and one checked bag. It’s nothing luxurious, but the place in town that it’s in, the cleanliness, the service, and the private bathroom make it definitely worth it and a really good stay for London.

Friends

6/10

Pleasant

11 Jul 2026

Geir

Rom was good, Great lokation, food good

Partner

6/10

Pleasant

09 Jul 2026

KARL

Cheap Cheerful, no thrills, no aircon, not much of anything really...

Family_with_children

8/10

Excellent

08 Jul 2026

Hollie

Hébergement très bien situé près de stations de metro. Nous sommes arrivées très tôt et ils ont accepté de nous faire un early check-in. Il n’y a pas d’air climatisé dans les chambre donc ça devient chaud rapidement. Nous avons eu de la difficulté à fermer la fenêtre qui etait déjà ouverte à notre arrivée et lorsque nous avons demandé de l’aide à la réception, le garçon nous as presque dit de sortir nos muscles! Au final ça l’a marcher mais de peine et misère. Le petit déjeuner était parfait.

Friends

8/10

Excellent

08 Jul 2026

Tara Elizabeth

Lovely converted British home. High ceilings, accents, etc. Small room but perfectly adequate for a few nights stay. Breakfast was a lovely addition. Friendly staff, clean and quiet. Close to Hyde Park and Queensway Road with lots of choices for restaurants and shopping.

Friends

8/10

Excellent

06 Jul 2026

Natalie

The room is basic but got everything you need even including a fan for when the weather was hot. The bathroom is modern and the included breakfast is great and has many options. The staff are friendly and helpful, will definitely stay again.

Family

10/10

Exceptional

06 Jul 2026

MISS Sheila

Basic place but well located next to two different tube station. Staff was super helpful. Left my bag with wallet and AirPods in the room and they call me to say they found it and kept it safe in reception.

8/10

Excellent

01 Jul 2026

Andrew

Great value, clean, tidy and easy to get to. Room was very clean and the facilities in the hotel and our room were good. They had a water cooler by reception which was lovely and cold, perfect for us to fill bottles during the hot period during our stay. There was a fan in the room which helped to cool the room a bit. There wasn’t aircon which is understandable given the age of the property. There were some free breakfast items to choose from and some items which could be paid for. Ordering the breakfast was more difficult than you would expect it to be. A slip on the table to select your items is fine, but it’s not laid out in a suitable way to select items if there’s more than one guest. We wrote quantities (2) beside items because there were two of us. We asked the server if it was possible to request a second croissant as there were two of us. It never came and the servers seemed busy so we gave up. We stayed for 5 nights, but only tried the breakfast that one time. There were options for breakfast nearby the hotel which were good.

We would absolutely recommend the hotel and would stay again, just wouldn’t bother with the breakfast.

Partner

10/10

Exceptional

01 Jul 2026

Roy

Good location with plenty of a variety of places to eat & drink. Safe area, affluent. Easy to walk to Kensington Park & Palace. Staff friendly at hotel, rooms clean & tidy. Two close tube stations. Easy walk of about 25-30 mins to Marble Arch & Oxford Street along Bayswater Road.
Hotel recommended for a stay. Continental breakfast was included in room price.

Self

4/10

Poor

28 Jun 2026

Reece

Our stay was a pleasant stay however our room was very hot due to low ventilation even with the use of an oscillating fan, our room was tended to daily by house keeping which was unexpected during a short stay. This was about the only positive. We wasnt aware the hotel operated from 2 buildings and our stay was in the secondary building of which we was kn the top floor with heavy suitcases and uneven stairs. Breakfast is only served in the main building which therefore mean early starts to get up, shower and dress before walking to the main building so we missed out everyday on breakfast. Our shower could not maintain a steady temperature so you could have a nice cold shower on a hot day but then it would just go hot water and nearly burn you. The rooms look nothing like the pictures advertised

We were happy with affordability but disappointed with the misrepresented room, the fact it was 2 buildings, all the uneven stairs and unable to get breakfast each day. Next time we will just pay the bit extra and stay elsewhere due to these reasons

Partner

10/10

Exceptional

25 Jun 2026

Anders

Everything was fine, exactly as we agreed. Extra points for accommodating our early check-in.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Sohvi

Hotel was ok, nothing special, but clean and good location

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Stuart

Amazing hotel in a great location. Excellent staff

Self

6/10

Pleasant

19 Jun 2026

Dennis

Central location at a very good price.

The room was on the 4th floor which was a struggle for me due to my arthritis.

On the second night of my stay, there was a disturbance (sounded like teenagers) gathered in the close vicinity under my bedroom window. This went on till after 3:00am.

Self

8/10

Excellent

11 Jun 2026

Olive

clean room great for a short stay, good location a few minutes walk to underground. free drinks in the lounge were good ,breakfast was quick and easy

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Andrew

It was great to be able to check in before check in time
Charging for bags shouldn't be done since bags are left in the communal space for anybody to rob
Room was very hot but the air con in the room was very helpful
Check the shower doors in room 32, they don't fully align when closed
More staff are needed at breakfast time. Due to the layout of the breakfast room you can be missed by staff. Signs should be put up to say fill out forms for breakfast. Staff need to listen or read carefully breakfast requests.
Otherwise comfortable and quiet

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Emily

Great location. Gave us a fan because there was no a/c and they were having hot weather at the time which was appreciated. The location was convenient and close to a bunch of dining and shopping options. We stayed with four kids 5-12 and felt safe and would highly recommend.

Family_with_children

10/10

Exceptional

04 Jun 2026

Kevin

The front desk staff were so helpful with maps and directions

Breakfast was good

Hotel room for 5 wasn't too cramped and location was fine for what we wanted to do in london.

Family_with_children

10/10

Exceptional

29 May 2026

MARIA CRISTINA

Estive num período muito quente e ar condicionado fez falta. Nodemais itens estava tudo otimo.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Svitlana

Le personnel a été très accueillant et serviable. La chambre propre et fonctionnelle, prix correct

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Natalia

Staff amazing always happy to help,

Friends_and_family Family

6/10

Pleasant

25 May 2026

Diane

Tiny room barely held the 2 thin twin beds. Tiny shower. Breakfast was nice with $ for add-ons like eggs or sausage.

Friends

4/10

Poor

24 May 2026

Christopher

Positives: staff were lovely

Negatives: room like a prison cell, bed creeky, mattress wafer-thin, absolutely red hot, shower was just a dribble, unbearable noise from neighbouring rooms

Self

6/10

Pleasant

16 May 2026

Todd and Shelley

Location was great, breakfast was basic but good. Room was clean and warm.

Partner

10/10

Exceptional

14 May 2026

debbie

I liked it, clean and helpful staff in a great location

10/10

Exceptional

10 May 2026

Brody

Great

4/10

Poor

26 Apr 2026

Ana

I booked the \"superior\" twin room. The size of the room was ok, everything was clean and the shower was ok. There's no kettle in the room, but there's a vending machine for drinks in the lounge, however with below average coffee. We had read reviews regarding breakfast but decided to go for it anyway ... Don't bother. Not only it isn't great, you have to bring lattes or cappuccinos from the vending machine, otherwise you'll need to pay for those. The offer is toast with butter and jam or cheese, a croissant, orange or apple juice (you only get 4 items per person). The staff at reception were polite and friendly, but the ladies doing breakfast not so much.... And they forgot our order (it's not a buffet).
Overall, a below average B&B.

Friends

8/10

Excellent

24 Apr 2026

Brandon

Came here after my hostel didn’t work out and am I glad I did. It was comfortable, private, and just what I needed. Walls are a little thin so I could hear some muffles through the wall but considering the age of the building it’s to be expected. I also appreciate that they took the time to fix my shower handle when I noticed the temperature wasn’t working right. Would definitely stay again and recommend to anyone going to London soon!

Self

10/10

Exceptional

19 Apr 2026

Emma

Friendly, helpful staff. Rooms were comfortable yet basic which was as expected for the fair price paid. Lovely location and surrounding streets. Easily accessible public transport.

Family_with_children

6/10

Pleasant

12 Apr 2026

Colin

Very disappointed with coffee issues as it tastes awful/bitter! No coffee/tea in bedroom. I had to ask for extra pillow because it had only one thin pillow on bed. Very limited breakfast as no hot breakfast yesterday. Won’t go back again. Unless issues need improvement.

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Russell

Quiet clean with modern small bathroom.
Room tiny (single) but adequate.
No lift.
No tea coffee in room.
Nice TV.
Mattress ok but not great.

Self

8/10

Excellent

29 Mar 2026

Simon

It was perfectly acceptable and the location was ideal.

Partner

6/10

Pleasant

26 Mar 2026

Rhiannon

Asked to move from room 6 as it stank of sewage - was moved but no apology. Staff couldn't care less, breakfast is pretty crap, walls are thin, but honestly, at £55 ish a night, what do you expect? You get what you pay for.

Self

6/10

Pleasant

25 Mar 2026

Wensley

Hotel was alright, but the room we were in was awfully warm with the heater off and the window open. Also the bathroom fan did not work.

Family_with_children

10/10

Exceptional

13 Mar 2026

Jimmy

Clean room, very friendly staff

Friends

10/10

Exceptional

02 Mar 2026

Emma

The rooms were clean and they had a nice balcony. There was no kettle in the room, but there is a free hot drink machine in the lounge. Staff were extremely helpful and the nearby amenities were good. There is two tube stations about a 10 minute walk away and there are loads of bus stops nearby.

8/10

Excellent

27 Feb 2026

Peter

Simple, straightforward hotel in central London. Considering the price, I was very impressed with the room and the en suite facilities. The bed wasn't amazing but it was clean, the shower room was very nice and breakfast was thrown in too!

8/10

Excellent

27 Feb 2026

Philip

Super friendly and welcoming staff. Everyone I encountered throughout my 4 night stay, whether it be maintenance staff, housekeeping, or the people on reception, was lovely!!!!!! Great price. I stayed in a double single room, definitely enough space for you person. Great location, short walk to various tube stations, variety of shops and restaurants. Look forward to returning soon.

Self

8/10

Excellent

27 Feb 2026

Mark

Rooms are okay size would be better it the rooms had a kettle but overall was clean staff was really nice

Partner

8/10

Excellent

21 Feb 2026

Gabriela

The room was very clean and nice quiet place. Convenient location!

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

P Y

Clean room, friendly staff!

10/10

Exceptional

06 Feb 2026

Lewis

Room was clean and great size for the price. Staff were very friendly and breakfast good and fast before work. Will stay again!

8/10

Excellent

20 Jan 2026

Felix

Clean room, courteous staff, lots of food options nearby, walking distance to two Tube stops. It's an old building, so sound insulation is understandably not good. But I was luck my neighbors were quiet, except for one.

8/10

Excellent

23 Dec 2025

Jehan

Yes

Self

10/10

Exceptional

18 Dec 2025

Paul

Great value for money, clean room, comfortable bed, ensuite and good location

Business

8/10

Excellent

13 Dec 2025

Charles

Room was clean and fine for a 1 night stay. Breakfast was basic but efficient service. For the price, it was very reasonable and I’d look to stay again. Great location and affluent surroundings.

Self

4/10

Poor

12 Dec 2025

Hannah

The check in process was quick and easy. I was able to check straight into my room, a couple of hours early.
Unfortunately, I was given a room downstairs, under the stair case and right next to the breakfast room. This meant the stairs were load and hallway noisy until 0100 and loud voices were heard from the dining space for breakfast from 0600-1000 which was very frustrating. Without a doubt, the worst room in the hotel I’m sure.
Breakfast was described as included and the main selling point of the hotel, but unfortunately just continental. Limited to 4 items (including drink and additional butter / jam etc). Further cooked food came at a cost. Also, my second day, I was told to return as there were no tables free as I followed the instructions at the door and “waited to be seated”. 3 different groups then came in and sat down by themselves, despite me standing there. When I then did the same thing after waiting 10 minutes, I was told to move. Staff were very slow to respond to requests.
Location is perfect. Great restaurants and shops nearby. Walking distance to lots of tube stops.

Leisure Self

2/10

Poor

02 Dec 2025

Mark

Appalling customer service . Took 12 hours for a ‘prompt’ reply in messaging . Had to walk 150 to check in then 150 back to the annex then 150 to go and get water ; couldn’t go in coffee room as kids throwing cushions around . Bloke on reception did nothing. Breakfast was rubbish and staff were miserable in attitude - worst hotel in London

8/10

Excellent

02 Dec 2025

Carl

Clean

2/10

Poor

25 Nov 2025

christel

The hotel gave our room away to someone else by mistake (that's what the manager said), then didn't have any other room to offer us, so they booked us in a nearby hotel (not as good), with no breakfast (which we paid for) so we had to come back in the morning to the Lords Hotel to get some breakfast. We've not been offered any compensation as we had to wait around a lot for them to sort it all out when they realised the trainee receptionist made a mistake. It was a stressful start of our stay in London.

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Nat

Cleanand tidy room. Lovely staff, good access to tube and nice communal areas for relaxation and coffee

Leisure Family

6/10

Pleasant

19 Nov 2025

Philip

4th floor accommodation with no lifts and holiday bags!! Staff great!

Leisure Partner

2/10

Poor

13 Nov 2025

Ann

Not recommended! Stay away from this hotel! I booked for 3 nights but only stayed for 1 night. But never got a refund for the cancelled 2 nights.
There’s no elevator (lift)! We were given the last room which was the small attic!!!! we had heavy luggages and could not carry them up to the attic, and there’s no luggage storage either. The front desk person told us we can leave our luggages in the “sitting room” where other guests gather together for coffee or just sit down together. It was embarrassing to open our luggages with a group of people sitting there.
Our room was a tiny attic-converted-bedroom:3 small beds, I kept hitting my head on the slopey ceiling when I go to bed. The shower was so tiny, it had a folding door so you can go in & out. It didn’t close well either so the water from the shower leaks through the door. it was a nightmare taking a shower after a long tiring flight!
We had to look for a nicer hotel that same night we checked in! Thank God we found a much nicer hotel with elevator and friendlier staff a couple blocks away.
The front desk person was not friendly either.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Susan

Great value for money. Clean rooms, courteous and friendly staff. Would stay again.

8/10

Excellent

10 Nov 2025

Richard

Convenient location, helpful staff. My room was freshly refurbished so while fairly basic, it was in good condition.
Breakfast rather limited but at least you don't leave for the day completely hungry.

Self

10/10

Exceptional

02 Nov 2025

Chris

Clean and quiet, great location.

Leisure Self

6/10

Pleasant

30 Oct 2025

IWONA

Basic room. Very good location

10/10

Exceptional

29 Oct 2025

Steven

Clean, well located, competitively priced and a nice breakfast included. Recommended

Business Self

8/10

Excellent

22 Oct 2025

EDNA

Good

Business

8/10

Excellent

21 Oct 2025

Thomas

Simple but nice

Partner

8/10

Excellent

20 Oct 2025

Eilidh

Good value for money

It was clean, very well located and had everything required. It was quite noisy however, the road noise was loud and no plug beside bed which is a bit inconvenient but overall good stay and good value for money.

Self

8/10

Excellent

19 Oct 2025

Mark

This place was exactly what I was looking for in an affordable, reliable stay in London.

The room was small, but exactly what I was expecting. Very clean room, comfy bed, and nice private bathroom.

10/10

Exceptional

16 Oct 2025

Quynh

Nice room

Self

10/10

Exceptional

12 Oct 2025

Alex

Clean room, in a quiet part of town, room functions as expected for a 2 star hotel! Friendly helpful staff. Everything was well thought out in the room, but the pillows could be thicker and the bed was just long enough for me at 5”7. I am picky with cleanliness and it was very good! Breakfast was limited but you were able to get 4 items from the menu for free, speedy service (I was there for 8:30) but it was full by 9 so better to go a little earlier if you can. Overall a pleasant stay that I appreciated, would stay again if in the area.

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Darren

A clean and tidy hotel in a nice area of London not far from Kensington Gardens and Hyde Park. Friendly staff and good breakfast choices. Modernised bathroom but room otherwise a bit bland. No tea coffee making facilities is a shame, and the TV was ancient! But otherwise it was ok, particularly as it is cheaper than most London hotels.

Business

10/10

Exceptional

11 Oct 2025

Margarette

Room clean

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

jean-marie

Les chambres sont un peu petite mes propres cependant les corridors sont parfois très bruyant

Leisure

10/10

Exceptional

01 Oct 2025

Raquel

I didn't have high hopes after reading some reviews. But I was very gladly surprised! Staff are very kind, the rooms are clean (except for the fact that i have animosity against carpets), the beds were comfortable enough, considering its not a 4*hotel. You get what you pay, in this case, in my experience, more! The breakfast was acceptable, small room, but didnt have to wait either morning, and we were 6! Freshly baked croissants, milk, cereals, toasts... i cant say I liked the coffee though. BUT! And I can't believe I didn't see this in any review: there is a lounge in the groundfloor with a coffee/hot chocolate machine you can use for free!
I recommend this small and underrated hotel 100%.
One negative aspect would be the stairs being quite narrow, and no lift, but they are very open about that, after all, its an beautiful old building.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Alicia

The staff was very helpful and kind. Allowed us to check in early, no complaints at all.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

Karl

Room and Hotel was very clean. The breakfast was very good with good service and good value options.
Room was small and the shower very small. No lift.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Supachart

good place and good breakfast

Leisure Self

8/10

Excellent

21 Sep 2025

Sadie

Good value, convenient location, clean room.
Breakfast was nice but not a lot of variety, would have been good to have fruit as an option. Cooked breakfast is an extra charge.
No tea/coffee facilities available in the rooms, apparently there were some in the coffee lounge but not sure on the opening times.

Friends_and_family Friends

2/10

Poor

20 Sep 2025

JAMES ROSS

DO NOT STAY IN THIS HOTEL!

AVOID THIS HOTEL!

Absolutely shocking customer service from this hotel. I unfortunately had a two night stay here while working in London.

I booked a 'Superior Double Room' but when I had walked up five flights of stairs to my room it was anything but 'Superior'. I was actually put in a 'Standard Single Room' with no working television set.

I walked all the way down the stairs to the front desk to explain and the man on reception confirmed I wasn't in the room I paid for. I asked to be moved into another room and he said that wasn't possible (even though Superior Dbl Rooms were available on the Hotels.com app for that night!) I showed him that the type of room I paid for was still available and he just said again “it’s not possible”.

He also said someone would come and fix the TV set - that never happened either!

This was NOT the service I paid for and the hotel are refusing to refund anything towards their own incompetence or lack of help trying to rectify the situation.

The online rep from Hotels.com was initially helpful but they are not claiming any responsibility despite being booked through their website.

How is a business allowed to sell you something, fail to deliver and then charge you full amount - it's disgusting.

Business

6/10

Pleasant

11 Sep 2025

Chris

For a budget hotel it was fine. Could have been cleaner & the bed more comfortable, but was fine for a 1 night stay

Leisure Partner

8/10

Excellent

07 Sep 2025

Dean

Great location

As a solo traveller on a weekend break the Lords Hotel was an ideal base for me. Located near Queensway & Bayswater Stations just a matter of Underground stops away from Marble Arch & Oxford Circus it meant that Central London was within easy reach. With Hyde Park, Notting Hill & the local shops, cafés & restaurants of Bayswater nearby too I was very happy with the hotel location.

My single room (No 26) was fairly small & basic but had everything I needed for my brief stay. It was clean, comfortable, airy & had a street view. There is no lift so room access on the 2nd & 3rd floors is by stairs only. Breakfast was ample with an option of a cooked meal for an extra fee. All the staff I encountered were polite & helpful.

Self

4/10

Poor

02 Sep 2025

DWANE

There was no air conditioning and this was not specifically highlighted in the booking. There was also an odor emanating from the toilet in the bathroom.

Leisure

8/10

Excellent

01 Sep 2025

Steven

Well located for short walking distances to a variety of different tube lines. Good value budget hotel, decent basic breakfast included. Only downside for us really was being on the top floor it was very warm and with no lift and an increasing cramped winding set of stairs to reach the top floor it would not suit less ambulant guests.

Leisure Family

6/10

Pleasant

27 Aug 2025

Karen

The property was not good for people who couldn't climb stairs. The front desk did give us another room in their annex on the first floor which was nice. There were no bathroom glasses by the sink or toilet paper holder which are unacceptable. The property outdoors was full of litter.

Leisure Partner

10/10

Exceptional

24 Aug 2025

BIANCA

Excellent

Leisure Family

8/10

Excellent

23 Aug 2025

Farai

My stay at the Lords Hotel was fine. The staff were fantastic, and the location was perfect. My room was clean, but it was basic and a little dated.

The room did have a hairdryer and a modern TV, with wifi access. The shower was not the best and was small for me. However, if you want a place to crash, breakfast, near Hyde Park, then you can't go wrong.

Leisure Self

6/10

Pleasant

21 Aug 2025

Dmitry

I like area around this hotel! Room was too small! Very limiting breakfast!

Leisure Partner

10/10

Exceptional

15 Aug 2025

Douglas

Recently renovated room, excellent presentation, great location, very reasonable room rates, helpful 24hr front counter staff. Would stay again.

Leisure Self

6/10

Pleasant

14 Aug 2025

Verified traveler

Budget hotel/good value for money

After spending a night at Lords, these are my impressions after reading all the positive and negative comments: those who wish to stay here should read ALL the information provided by the location beforehand so that they have no reason to comment or complain afterwards. It is a budget hotel, not the Ritz, Savoy, or Shangri-La. I find the price/quality ratio reasonable. The room was perfect for one night: clean, with a view of the park, a fan, and a heater in the room, depending on the season. The rooms could be improved with a minimal investment, but probably there is no money, or the management does not want this, such as: a kettle, mugs, tea bags, cups, instant coffee, one or two biscuits.
Do not have any expectations for breakfast, as you will you likely be disappointed. Breakfast consists of 2 slices of toast bread, 2 small tins of jam, a small piece of butter, instant coffee/tea, a glass of juice, a croissant, and that's all. You must pay extra for anything else; it was a maximum of £5/person if I remember right. Breakfast could be improved substantially with minimal investment, as there is potential and space, but I repeat, I don't think the management is willing to do this.

Self

10/10

Exceptional

23 Jul 2025

June

It was situated in an ideal location for sightseeing. Good value for money.
Definitely come back when need to stay in London.
Staff were very helpful.

Leisure Friends

4/10

Poor

23 Jul 2025

Alan

Basic and Bare Minimum – Fine for Work, but Wouldn’t Recommend for a Holiday

I stayed at Lord’s Hotel for work and honestly, it served its purpose — but only just. It’s very basic, offering the bare minimum. The reception is staffed, and the cleaners seem to be the same people switching out the rooms. Some were friendly, others not so much.

Cleanliness was acceptable, nothing to complain about there. The room, however, was tiny, with a single hard bed and not even a kettle provided. For what I paid, even considering it’s London, it felt overpriced.

The shower had poor water pressure and the temperature control was awful — it was either scalding hot or freezing cold, no middle ground. The breakfast was very limited: just a drink, toast, cereal, and a croissant, with a strict limit of four items.

If you’re just looking for a bed while on a work trip and don’t plan to spend any time in your room, it might do the job. But if I’d booked this for a holiday, I’d have been really disappointed.

Business

10/10

Exceptional

20 Jul 2025

Mireya

Staff were absolutely lovely, the hotel was clean and tidy. It was an older building full of charm. The area felt safe, close to Paddington Station, excellent location especially if you’re comfortable with the London Underground.

Leisure

10/10

Exceptional

20 Jul 2025

Zoe

Staff were brilliant and really helpful. Property in great location, close to underground. Would definitely recommend.

Leisure

8/10

Excellent

18 Jul 2025

Warren

Dissapointed

The bed was noisy as it was metal , mattress wasnt very thick , pillows uncomfortable and wasps kept coming in via the bathroom vent .the room was just a standard size and just about big enough to fit a small double bed in , with an ensuit to the side.

Partner

6/10

Pleasant

17 Jul 2025

Verified traveler

Basic, good location, needs some tlc.

I booked this hotel as it was less than half the price of chain hotels for the same dates in London so I expected it to be basic. I hadn't appreciated the hotel was split over multiple sites though, so had to walk about 100m between reception and breakfast, and my room. I was then on the fourth floor with no air conditioning and very narrow stairways to access the room. There was a large gap under the door so you could hear any noise outside the room, and the bathroom wasn't the cleanest. There was thankfully a decent freestanding fan in the room, but during a heatwave it just wasn't enough. The staff were all very friendly.

Business

2/10

Poor

14 Jul 2025

Jason

Absolutely the worst hotel ever!

This was the worst hotel we have ever stayed in. We booked 2 nights and were tempted to go home after the first night. There was no air conditioning and we had 30degree weather. We asked for a fan and were told they don’t give them. The room was like an oven. We had to go and buy a fan at 7pm at night. Not easy! When we eventually got to bed it got even worse. You could feel the springs through the mattress. We had the most uncomfortable nights sleep ever. (If you can call it sleep) we asked for a mattress topper and were told they don’t have one (of course) so we had to sleep on top of the quilt the next night so that we didn’t feel the springs so much. There was no kettle, the tv remote didn’t work, there was no toilet roll holder. The communal “lounge” was a joke. There was a tea and coffee machine but it was disgusting, there were ants crawling all over the worktop and over the sugar. Drinks spilt everywhere and never cleaned up. This hotel was in a nice area of London but the standard was more suited to the slums. Never again! Avoid!

Partner

2/10

Poor

13 Jul 2025

David

Probably best avoided

Budget conditions not reflected in the price of rooms. Could have given this an average rating if it wasn't for the disturbance by the maid after 11am checkout even though I had prepaid for late checkout (2pm). Not much in the way of an apology from the reception desk and have so far did nothing to make amends. Poor.

Partner

10/10

Exceptional

12 Jul 2025

Lynn

Great value - much better than we expected!

Leisure Partner

8/10

Excellent

09 Jul 2025

Toni

Budget hotel , clean basic room ,good value for London , would stay again

Leisure Family

6/10

Pleasant

08 Jul 2025

Verified traveler

Very very warm

Hotel was fine for a cheap stay, basic but as expected. However it was so hot - it was a heatwave in London and there was no air con and no fans provided, this made it an uncomfortable stay. I would stay again in the winter but not in the summer.

Partner

6/10

Pleasant

06 Jul 2025

Verified traveler

Additional costs

Pretty much get what you pay for but the free breakfast is only for tea/coffee & toast. Bacon, Sausage, Eggs etc has to be paid for additionally. Bathroom was very small & if you are unlucky you have to climb 4 sets of stairs to get to your room. Also, if you want to put your baggage into a secure room on the day of your check out you also have to pay for this which I found a bit odd. The staff were friendly and I cant blame them for the downside of the hotel.

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Chima

Its a simple cheap hotel in a great location

Business Self

10/10

Exceptional

26 Jun 2025

Christopher

Pleasant stay. The room was simple but clean and reasonably comfortable despite being a bit cramped. Good value. Breakfast is basic but included in the price.