Berjaya Eden Park London

United Kingdom , London
LONDON, Inverness Terrace, 35-39
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100 reviews shown

8/10

Excellent

04 Mar 2026

Kudzai

Firstly, the location of the hotel was perfect. It is less than 5 minutes walk from the tube station.

8/10

Excellent

04 Mar 2026

ALEXANDRE JOSÉ GOMES

Access to room 117 was very poor.

Self

8/10

Excellent

12 Dec 2025

Ove

Værelset var godt. God plads og stort dejligt badeværelse. Personalet var høflig og imødekommende.

Friends_and_family Friends

8/10

Excellent

11 Dec 2025

Melker

I dont have breakfast or any AC

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Jenny

We booked 2 rooms and got to completely different standards for the same price. One was newly renovated and on the aecond floor the other one was from the early 90ies in the basement but clean. Since we only spent our time sleeping there it was fine. Very close to the tube. The staff was very friendly and helpful!
The location was perfect and close to the city and all the must see. Would stay there again.

tube.

Friends_and_family Friends

8/10

Excellent

05 Dec 2025

MUHAMMAD FAIZAL BIN

Friendly staffs

Leisure Partner

8/10

Excellent

16 Nov 2025

Chia Sing

Room was clean and new, but the hot/cold water system at 5th floor are not stable, need to trobleshoot every time before shower, most of the time only hot water without cold water.

Partner

8/10

Excellent

09 Nov 2025

lena

Did not have breakfast

Business

10/10

Exceptional

04 Nov 2025

Gabriela

Very satisfied with my stay. The room was recently renovated, clean, and fresh. The staff was friendly and helpful. The location is excellent, with two subway stations nearby, making it easy to reach central London

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

LYNNE

Good location. Many restaurants, shops, and transportation nearby. 3 blocks from Kensington Park. Staff was helpful and responsive. However, hotel needs updating. 2 or 3 buildings are connected and you must walk up and down steps to get from lobby to rooms. Carpet in halls and rooms is warn and soiled.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Julie

Wonderful stay

Leisure Family

6/10

Pleasant

03 Oct 2025

Shawna

Staff was pleasant. The room was sufficient however I read two different places that they are not responsible for theft- which made me feel uneasy. In the lobby there is a sign about thieves as well. The bed was comfortable and the room was clean. Unfortunately you hear a lot of street noise if you hand a room facing the road which I did. The room had a terrace outside which was cool, but the curtain rod stopped the door from opening all of the way. Breakfast is not free.

Partner

8/10

Excellent

27 Sep 2025

Helene

Wonderful staff

The staff were absolutely wonderful. listened and sorted things out when I had concerns. The breakfast was a surprise as there was a Malaysian menu in addition to croissants, cereals etc.

Partner

6/10

Pleasant

22 Sep 2025

Saumil

Needs a revamp / upgrade.

Business

6/10

Pleasant

15 Sep 2025

Bryan Bernard

Hotel berjaja

Room clean on entry,but not done on daily

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

Verified traveler

Exceptional

Exceptional

Self

4/10

Poor

26 Jul 2025

Sharon

This property is old and needs a good remodel. I had to leave a $50 deposit in case of damage but there was not anything to damage as old and needed remodeled and or repaired. Toilet barely worked shower was old tub, carpet dirty and walls dirty as well. I only stayed one night or would have left and found somewhere else to stay. Also i was concerned with the electrical lights came on without being turned on. Didnt want to charge my phone for fear it would damage it.

8/10

Excellent

21 Jul 2025

Dana

Berjaya Eden Park London was a great fit for me as a solo traveler. The staff were all helpful and kind, every interaction was professional and friendly. The location worked very well for me, as it was a 1 minute walk from the Bayswater Station and about a 5 minute walk from the Queensway Station. The room did get rather warm because the weather overall was fairly hot, but I appreciated that the room had a fan! Overall, it worked for what I needed and I'd stay here again.

Leisure Self

6/10

Pleasant

15 Jul 2025

Tammy

Bed was old room was musty

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

E C

Mishaps

We dropped our bags off in the morning. When we checked in at night one bag was missing/not in the baggage holding area. It was shortly after delivered to our room. It was apparently stored in the office instead of the baggage holding area. VERY STRESSFUL! Room was fine, clean, good facilities. I also got charged at check-in time, whilst I already had paid via the website. Currently waiting for my second payment to return in my bank account…

Friends_and_family Family

2/10

Poor

08 Jul 2025

Robert

DANGER - WARNING - DON'T DRINK THE WATER

DANGER WATER. Bad information. No one mentioned you CANNOT drink or brush your teeth with the water. Sign is hidden and no bottled water in the room. After moving towel the sign becomes clear (note attached). Hotels.com says there are elevators BUT first must go up 15 steps AND down 4 steps to get to first floor where you can take an elevator to the second floor. Funny, two different elevators, both is vastly different locations and yet no way to second floor with the \"steps of death\". Tough for 4 night stay. No one available to carry bags up stairs at a 8pm check in nor at check out. No one to answer room phone. Will note that after discussing water issues, desk offered bottle water. By then is was too late for both of us and our GI health. Construction noise ALL night. Need I go on. Part of the blame must fall on Hotels.com for not checking what properties claim to offer. Lastly, this is absolutely the first negative report I have written in over 20 years.

Partner

8/10

Excellent

06 Jul 2025

Verified traveler

Overall had a great stay! The staff was kind and helpful and there was an elevator that was helpful in moving luggage. I will note that there was no air conditioning or fan in our room, so if you stay here in the summer be aware of higher temperatures in the room.

4/10

Poor

06 Jul 2025

Julian

Room 210 Outside the window there are ac units that expell hot air that means if you open the window the hot air goes into the room and if you close the window you can't get fresh air. Unbearably hot! The fan helped but only slightly. Staff were great, tried to move us, but we didn't have time, due to commitments.

8/10

Excellent

30 Jun 2025

jody

Okay place to stay

Great location. The remodeled rooms are small but well kept. The older rooms do not have air conditioning and are prettt dated. Also, first floor rooms are really loud

Business

10/10

Exceptional

20 Jun 2025

Arup

Great stay, very good location

Business

8/10

Excellent

17 Jun 2025

Frank Thomas

Thank you for a nice stay- I really appreciated that I was able to check in early after a long flight - my room was and kept spotless!!! People at the front desk were very helpful-
To the owners of the hotel - you need to freaking up hallways with paint- some wall art in the hallways and in the rooms- my room 301 - not enough lighting need something by the bed -like for reading- I appreciated the fan but it wasn’t enough and it was very warm in my room towards the end of my stay - overall my stay was pleasant- thank you

2/10

Poor

13 Jun 2025

Joanne

Late arrival by my 22 year old daughter. Told the room she booked don’t exist and tried to get more money for the room. Put in dodgy single room with such noisy pipes she has to ask to move. Put in dingy smelly basement room.
Absolutely no go to this hotel. Reception rude and disrespectful

Leisure Self

8/10

Excellent

29 May 2025

Sheila

Great location but needs upgrading.

Great location but needs upgrading. Decor tatty but room clean with immaculate bedding and towels. No plug in sink. Took £50 security charge on arrival but gave it back without checking the room on departure

Self

10/10

Exceptional

01 May 2025

Julian

Very comfortable hotel, near to the location I needed

8/10

Excellent

19 Apr 2025

Virginie

We had been upgraded to the last floor Where rooms had been renovated. We could not drink water and it was either too cold or too Hot for the shower.

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Alan

Enjoyable stay

Convenient for transport and choice of restaurants. Nice neighbourhood. Good for walking around.

Friends_and_family Friends

10/10

Exceptional

23 Jan 2025

Rubne

Went for honeymoon in London, room was perfect and worth the price.. will definitely return. Thank you for the great hospitality..

Leisure Partner

2/10

Poor

11 Jan 2025

John

We booked seven rooms in total. Half of the rooms had a problem of some sort. Problems ranged from no blinds or curtains, hand railing in the restrooms being loose, sinks being plugged, lack of towels for multiple people, inconsistent house cleaning.

Leisure Family

10/10

Exceptional

08 Jan 2025

Dorothy

The staff were very accommodating even when i made a mistake in my booking and needed extra day , it was sorted out easily , the hotel is very central and easy walking distance from tube so makes it simple to explore Lodon ,thankyou very much

4/10

Poor

06 Jan 2025

Daniel

The location of the hotel is excellent.

I was very dissatisfied with the lack of privacy resulting from the lack of sound insulation between adjacent rooms. A letter spelling out this issue is being sent to the hotel manager.

Leisure Family

8/10

Excellent

06 Jan 2025

Hazirah

Great stay

Friendly staff. The room we had has been modernised, although it's quite small but very clean and comfortable. The window is single glazed therefore you can here cars/motorbikes on the street. The Malaysian restaurant next door is great and convenient. Overall a great stay!

Partner

10/10

Exceptional

10 Dec 2024

Jessica

Super easy one night stay nearish notting hill without a craxy price tag

Leisure Self

4/10

Poor

07 Dec 2024

Caroline

Everything is tiny. I could barely fit as a 5’6, 120 lb person. The room holds only enough space for the bed- even your suitcases won’t fit without you tripping over them. They have signage saying not to drink the sink water, yet no other water is provided unless you seek it out at the desk. No bottles in the room or anything. When we arrived at the stated check in time our room was still not ready and we had to wait for it for 30 more minutes. There was no air so it was horribly hot. The photos online make it look much nicer than it is.

Leisure Partner

8/10

Excellent

06 Dec 2024

Joanna

Overall good. Location good with park, restaurants and supermarkets just round corner.

Partner

6/10

Pleasant

03 Dec 2024

Moa

Fast response via e-mail when we needed to contact the Hotel before our trip.
The room was very noisy, we could hear people walking outside in the hall and it sounded like they were inside the room. Very poor ventilation, fortunately we were staying there in autumn, I can imagine it would be insufferable in the summer.
Hard beds and very squeaky bathroom door that didn't close properly, but other than that everything worked. The room was clean and the location is excellent.

Friends_and_family Friends

8/10

Excellent

03 Dec 2024

Christopher

Leisure Self

4/10

Poor

22 Nov 2024

Brayn

Berjaya Eden

Front desk etiquette need to be reviewed and improved. No hospitality welcome feeling. Friendliness is doesn’t exist.

Partner

6/10

Pleasant

15 Nov 2024

Staff excellent.

Leisure Friends

6/10

Pleasant

15 Nov 2024

Michael

Friendly staff, room was small considering it was supposedly a deluxe room. Very hot in the room, unable to switch off radiator properly. Opened the curtains to get to the window and as the room was in the basement it had bars on the windows making it feel like a prison cell!
Good location, easy for travel around London and plenty of eateries.

Partner

4/10

Poor

14 Nov 2024

shahram

Nobody at reception
Nobody help

6/10

Pleasant

13 Nov 2024

Danial

It was alright

It was just right be warned there is a 50 pound deposit requirement on check-in they hold for three to five days. Friendly and welcoming staff. Bed was comfy shower was ok room was an ok size. It was a basement room which I'm neutral about.

Business Self

8/10

Excellent

07 Nov 2024

John

perfect location

Business_and_leisure Family

4/10

Poor

04 Oct 2024

Ignacio

Old, loud, small rooms. Great location though but thats about it...

Leisure Family

6/10

Pleasant

30 Sep 2024

Ignacio

Old, messy, small rooms, extremely small shower

Leisure Self

10/10

Exceptional

20 Sep 2024

julieta

I was standing in the place was just what needed for the five day trip was beautiful. The staff amazing you have to stay.

Leisure Partner

4/10

Poor

03 Sep 2024

Poor

First experience at this hotel and sad to report that it was overall poor.

Very tired room (218) with stains on wall, carpet and chair. No hot water to shower. Telephone not working

Irritated by request at reception for £50 deposit (not experienced this anywhere else)

Self

2/10

Poor

23 Aug 2024

Michael

It was so hot in our room. We had a window we were able to open and a small table fan for a little air circulation. We asked for another fan for the room and they said NO to us. The room have no AC and they need some updating. It was very bare bones. I would not stay there in the summer time.

Friends_and_family Friends

4/10

Poor

12 Aug 2024

Kerry

Wouldn't stay again

Solo traveler so just went for a single room. Check in was fine, the room wasn't. Mold in the shower, water pressure was really bad, couldn't get the shampoo out of my hair so used the sink instead. The walls of the bedroom had water stains from leaks, damp patch and paint coming off the wall in serveral places. Never left milk for drinks, so had to go and get it, but kept taking towels when the sign says hang them up if you wanted to reuse, not very eco friendly. On check out, the customers in front got, how was your stay? What was your favourite thing you did? I didn't even get a hello, all he said was this is your void receipt.

Self

10/10

Exceptional

11 Aug 2024

Julia

Honestly I was a bit scared because of bad reviews but for the price I had an amazing experience, spacious room, helpful staff (24 hours), good location and yes it was dated and wasn’t the best looking room but I’d say great value for money.

Business_and_leisure Self

2/10

Poor

09 Aug 2024

Ummeh-kalsoom

Not worth it.

10/10

Exceptional

25 Jul 2024

Stephen

Great Stay at Berjaya Eden

Excellent stay at Berjaya, upgraded to triple room, perfect for my son and I. Clean, comfortable, top work folks.

Friends_and_family Family

4/10

Poor

22 Jul 2024

Brent

Have stayed in similar property. This was not up to that standard. Small, poorly appointed, new but very tiny bathroom. Checked out a day early and staff didn’t even ask why. Only gave one star because it did seem fairly clean.

Leisure Self

4/10

Poor

17 Jul 2024

CHUAN-CHIH GEORGE

My room is in the basement. Is freezing cold and humid in the room. The toilet has another door that is to the surface road. Is not to secure.

Leisure Family

6/10

Pleasant

16 Jul 2024

Verified traveler

Great location, no frills

Great location. Perfectly ok hotel. Clean, tidy. Shower poor, water not drinkable unusual, but fine for a 1 night stay as we spent little time in the room

Partner

10/10

Exceptional

15 Jul 2024

poppy

it was great

8/10

Excellent

12 Jul 2024

Stephen

A bed and bathroom were all I required.

Partner

6/10

Pleasant

12 Jul 2024

Susan

the Hotel is placed well for Hyde Park, an easy 20 minute walk to the concert end, the hotel staff were friendly and helpful, i felt the hotel was basic but as we were only sleeping there this was not an issue, we booked with no breakfast so i cannot comment on this

6/10

Pleasant

09 Jul 2024

Sharon

Close to parks

Leisure Friends

8/10

Excellent

09 Jul 2024

Michael

Good hotel

Good location and price, good rooms and a free upgrade
Some staff were a little rude

Self

10/10

Exceptional

07 Jul 2024

Regina

The rooms are really nice and updated. I was expecting an older looking room, but this room was spacious and modern. They have all the essentials and it’s conveniently located next to the tube, bus stops, fast food/restaurants, Kensington Gardens, and grocery stores. My only wish was that there was an outlet plug in the bathroom. I’d stay here again. It’s a great value for the price and location.

Leisure Family

10/10

Exceptional

05 Jul 2024

Oceana

Great hotel

Leisure Friends

8/10

Excellent

03 Jul 2024

Kimber

I really liked the location of this hotel. Easy access to pretty much anything you want or need. Don’t use the money exchange shops in the area as they are extremely high rate of exchange. The room itself was tiny and the bathroom, especially the shower, was tiny too. However, location made up for any negative. The way in which the hotel interior is laid out is strange but interesting. First time in is like a maze.

8/10

Excellent

30 Jun 2024

Thomas

The staff were prompt, professional, and accomodating! Very helpful in booking Uber/ taxis for me since my phone wasn't working. Thsnks again!

Leisure Self

10/10

Exceptional

27 Jun 2024

paul

Top floor room

Had a top floor room/suite, excellent room layout, efficient brand new air con and luxury bathroom. Excellent service from the staff. Would stay again.

Business

10/10

Exceptional

23 Jun 2024

Paul

Excellent location!! Beautiful building and super staff!! Thank you so much!

Leisure Friends

6/10

Pleasant

23 Jun 2024

Verified traveler

Basic hotel, you get what you pay for! Beds uncomfortable. Staff were amenable

Partner

8/10

Excellent

23 Jun 2024

Malgorzata

Great location lack of the fridge,I had to ask staff to use theirs

10/10

Exceptional

18 Jun 2024

Fernando

Business Self

2/10

Poor

08 Jun 2024

Mae

Run to the next door.

Business_and_leisure

8/10

Excellent

06 Jun 2024

Jürgen

The location of the hotel is perfect. Near Hyde park that invites to do a nice jogg in the morning and two tube stations on walking distance.

I was very happy with my Room, when I arrived: I even got upgraded. The room seemed lately renovated, tasteful and functional.

Unfortunately, the blinds do not cover the window properly, I’d recommend some other kind of blinds.

The most annoying: the first morning after arriving I found out that the water pressure in the shower was very, very low! It took forever, before the water even got warm.

I told the front desk a couple of times and all I got was “we are sorry” - but nothing changed!

This I why I would not stay there again. Feels like the staff could not care less!

Leisure Self

10/10

Exceptional

04 Jun 2024

Jhostin

The hotel is amazing and it is very close to different food places and transport options. It isn't far from central London and next to Hyde park. The only issue was the shower space was a little to small the toilet was big enough just the space you had to shower was small but besides that perfect place definitely recommend to anyone who looks for a comfortable stay

Leisure Partner

8/10

Excellent

26 May 2024

guy

Great service and lovely team , room a bit worn out for deluxe . Clean however .

8/10

Excellent

25 May 2024

Mrs Janice

Staff very friendly and welcoming. Could hear noise from room next door where it is clear one large room has been split iinto two and the partition wall is thin, but very little noise from roads outside. Slept very well!

Leisure Family

10/10

Exceptional

20 May 2024

Jude

Was very easy to travel too, very clean and overall made our trip very easy.

Leisure Friends

8/10

Excellent

19 May 2024

Eric

Rustic, but acceptable

Very basic hotel. Very dated.
Be advised rooms are not air conditioned.

Partner

8/10

Excellent

19 May 2024

Kim

Free upgrade.

I was upgraded to a double room, because I asked to be near a lift. The room was great, and the bed was comfortable, the only thing that didn’t work was the tv, but I had my phone so I was able to listen to the news.

Self

2/10

Poor

11 May 2024

Charlene

The bed was so uncomfortable, felt the springs, was very creaky floorboards very creaky disturbing my fiance each time i moved in bed or walked on floorboards toilet seat loose fitst day was told we could move to a better room then no one came to do that the second day.

Leisure Partner

6/10

Pleasant

10 May 2024

helen

Close to tube station, nice bedding. Had to back into the bathroom that was held together with mastics as it was so small to shut the door.
Hey ho, that’s why it was cheaper than the rest

2/10

Poor

10 May 2024

Rene

OLD not comfortable

We got attacked by bedbugs and had to be moved to another room. Unfortunately that room was old and nasty. Mold in the bathroom and could not take shower because water faucet broke first to freezing cold then to scalding HOT. Friendly staff but our rooms old and mattresses old and worn out.

Friends_and_family Family

8/10

Excellent

28 Apr 2024

Hisham

The single room is tiny but clean. There’s no hot water in the shower!

Business

10/10

Exceptional

03 Apr 2024

Megan

Very central, and great place!

Leisure Self

8/10

Excellent

01 Apr 2024

Royce

Basic but clean and perfectly adequate

Clean with comfortable bed. Hotel seemed quite quiet. Yes, it’s basic and a little dated but for the price, it’s absolutely fine. Was a little cold so should have a spare blanket in the room.

Business

8/10

Excellent

26 Mar 2024

Mehdi

Great area

Leisure Family_with_children

2/10

Poor

02 Jan 2024

Naman

Mold in the room, broken lift, basement dungeon, dangerous stairwells, ripped carpeting, broken room lock. Paper thin walls can hear the room next to me until 2am. Shower so small a medium sized person cant even move. No potable water? Is this even legal? No help with bags offered when there is a narrow steep stairwell.

Leisure Self

6/10

Pleasant

28 Dec 2023

Russell

Nice staff. Good location. The non drinkable water was a problem.

Leisure Partner

2/10

Poor

18 Dec 2023

Eduardo

Not really happy with the expectstionsof the pictures

Leisure Family

10/10

Exceptional

17 Dec 2023

Joanne

Surprisingly good having read the reviews, our room was a bit shabby, but comfortable bed and warm room, we managed to check in early and the staff were accommodating. View over the London rooftops. Very quiet

Leisure Partner

6/10

Pleasant

12 Dec 2023

Oliver

Hotel was value for money, that's the best I can say. Mould on the walls, no air in the rooms and poor ventilation. Old and everything needs updating. Breakfast was very poor. Area is OK. You get what you pay for - it was a third of the price of other hotels so I wasn't expecting much and my expectations were met.

Business_and_leisure Family

2/10

Poor

24 Nov 2023

Martin

Building Rubbish left at side of property not in a skip
Black bags outside ripped open, damage floor tiles in bathroom and my biggest grumble was they took £50 deposit for damages it was never returned and trying to get back through my bank

Leisure Partner

2/10

Poor

18 Oct 2023

JANA

OMG! I don't even know where to begin: 1) signage in bathroom says \"not safe to drink water.\" So no where to get water to brush my teeth; 2) room was so tiny i couldn't even get around the bed; 3) and because there was no space, there was no place to put my laugage, so i had to put it on my bed which left only a small area to sleep; 4) but who could sleep on a box spring with no mattress? 5) shower was so tiny i barely fit and I'm only 5'4\" and weigh 140 pounds. No gent would ever been able to fit; 6) drain in sink clogged the 2nd day; 7) internet in room was intermittentted and i had to keep going to the lobby to get reconnected; 7) no elevator to the first floor, where i had to go to get the elevator down to the ground (place was really a maze to get thru to my room), so i had to drag it up and down the stairs myself; 8) there was no central computer or phone to use; 9) and the service was unbelievably rude. This was by far the worst hotel i have ever stayed in in my entire life!

8/10

Excellent

16 Oct 2023

Kalin

Very well situated hotel, right next to Hyde Park and close to the metro. We were lucky to be accepted before the check in time since our room was already free. The bathroom was big and clean but the floor in the room has many spots. Our room was on the ground floor so you have to keep the curtains closed otherwise the people at the street will have a nice view of what’s inside.

Partner

4/10

Poor

08 Oct 2023

Scott

Bare-Basic

Hotel didn’t accept AmexEx & asked for a security deposit as well at check in as they explained the Lift/Elevator not working.
Scaffolding outside our window with workers just 3-5 feet away.
On a positive note, Location was close to transportation, shops, food & in a nice neighborhood.

Friends_and_family Family

4/10

Poor

08 Oct 2023

Brieanna

This hotel is very deceiving when it comes to the booking photos. In the photos, it just looks outdated, but once you are there, the paint and the wallpaper are peeling and there was what looked to be dried blood on the walls. There were also stains on the ceiling, both water and something else. The toilet also stopped working and we were told to give it 20 minutes, and that maintenance would look at it the next day. Also, I could not find where it was disclosed on the website that you could not drink the tap water, but there is a sign in the bathroom - and then they provide a kettle, but you shouldn’t drink the water, so…? When we reached out about a refund (would have settled for even a partial), we were denied, which is crazy to me considering the photos are false advertising at the least. It’s fair to say that despite the friendly staff, this hotel was one of the worst I have stayed at in London. I do not recommend booking a stay here.

Leisure Family

6/10

Pleasant

08 Oct 2023

Heike

TV did not work, the only elevator's capacity is 2 persons and it had problems. The outside repairs on the building facade are literally at the room's window.
On the other side, location is great, one minute to the underground Central line station.

Business_and_leisure Partner

2/10

Poor

18 Aug 2023

Muniza

I would not recommend this accommodation to anyone.The rooms were very small and I could hear the noise ftom the other rooms as the walls were so thin. I had a broken mattress and was not able to sleep all night. No manager was on sight throughout the weekend.

Leisure Family