Name: Central Park
Address: Queensborough Terrace, 49-67, London, W2 3SY, GB

2/10

Poor

15 Jul 2026

Shaun

Worst hotel I've ever stayed at. The room was smaller than the smallest dorm room. Fine for one person but good luck if two people need to get ready at the same time. There was so much dust in the air from construction that after using my laptop for a couple of hours it was caked in dust. There's one working elevator that was constantly used by employees so it'd take 5-10 minutes to use. I have no issues taking the stairs, but even the stairs were covered in dirt and dust and caused me to slip. The fire alarms went off three times while we were there as well. I only mention that because several people mentioned it was caused by hair dryers, but I'm not sure if that's true. Having said all that, the staff, especially housekeeping, were great. It's just that the hotel itself is awful.

Friends_and_family Friends

8/10

Excellent

14 Jul 2026

Eric

The hotel was undergoing remodeling or renovation with the 1st and 2nd floors being worked on. Associated with that, one of the elevators was out of service . So having only one elevator was the biggest problem we faced. You could wait a long time for the elevator. We were in London during a record setting heat wave. Fortunately, the air conditioning in our room worked great. On the down side, the shower design was the type with a fixed glass partition (no shower door or curtain) that partly separates the shower from the rest of the bathroom. That type of shower design doesn't really keep all the water in the shower so no matter how careful you were, water would get on the bathroom floor. I don't like that kind of shower set up but otherwise the room was nice.

Family

8/10

Excellent

10 Jul 2026

Patricia

Let's start with the good- staff we're all fantastic, the air con was a needed bonus (although it made a weird noise) it worked well. The room was clean and tidy. The not so good- The downside of the hotel being under construction there was only one elevator for all of the hotel guests and the elevator is not very big so your left waiting for the elevator 9 out of 10 times due to too many people or your crammed in with 13 other people. The shower / wet bathroom your left with water everywhere. The rooms are small even for a junior executive. The mini fridge was malfunctioning due to the lack of air surrounding it- leave the door open.

Partner

2/10

Poor

09 Jul 2026

LOUVILLE

Horrible

8/10

Excellent

08 Jul 2026

Azhar

I was looking for a place to stay overnight while moving and it was a really great experience. However I was struggling to connect to the WiFi because I had emails to send. Additionally my room was two floors below the basement so I couldn’t get any cellular reception. That’s the only thing I’d say.

Self

10/10

Exceptional

07 Jul 2026

FENGSHU

Excellent location; within walking distance (ca 5-10 min) to two subway stations (Queensway. Bayswater). Friendly staff at the front desk & luggage toom. Nice bar on the ground floor.

Self

10/10

Exceptional

06 Jul 2026

Sunanda

Great@

2/10

Poor

05 Jul 2026

Steven

Shuffled through 4 different rooms since the A/C was out in each of their rooms. The staff could not help and downgraded our rooms. After switching, they kept putting other guests in our previous rooms. We talked with other guests that had the same experience. Not one apology, just promises that the next room will have A/C. They did not until room number 4. Room 4 had tiles coming up in the bathroom, grout work falling apart, smaller accommodations, changed amenities (no A/C control, no coffee maker), a closet falling part, night stands falling apart.
My brother’s room was a single and obviously refurbished amenities with A/C.
Do not trust the staff. They are shifty and do not care about your stay.

Family

10/10

Exceptional

03 Jul 2026

Kevin

Really good place. Easily accessible with 2 underground stations walking distance from the premises. The rooms are slightly smaller but worth the cost. Loved my stay here.

10/10

Exceptional

03 Jul 2026

Adrian

Room was clean and well maintained, interation with staff was that they were helpful

Family

10/10

Exceptional

01 Jul 2026

Samantha

This hotel was amazing! During the summer heat wave, the air conditioning really came in clutch. Complimentary traditional English breakfast was also an awesome plus. My room was spacious, clean, and very comfortable. Hotel was conveniently located near multiple metro and bus stations. I would highly recommend this hotel!

Self

8/10

Excellent

30 Jun 2026

Josée

le personnel est très melé et manque de communication

Partner

8/10

Excellent

29 Jun 2026

John

The property was in a good location for us and our needs, close to Bayswater and queensway tube station. Close to Hyde park and eating areas. Very walkable location.

Partner

2/10

Poor

29 Jun 2026

Geovanni

No AC

Partner

8/10

Excellent

28 Jun 2026

Janie

Location parfaite et vive l air climatisé!

2/10

Poor

27 Jun 2026

Eleanor

Staff weren’t very helpful at the slightest - Booked a standard room but turned out it was a tiny room, No window or natural light - In the Middle of a heatwave which the hotel knew about & placed us in a room with no air con at all. A lady came round and said she was going to get someone to fix it as they cannot switch us rooms however no one one even attempted to fix it - Beds are the most uncomfortable things ever - Overall Awful experience from both the staff and place will not be returning - Just save your money.

Friends

6/10

Pleasant

27 Jun 2026

Joseph

Positives:
1. The location of the hotel: two subway stations and many eateries nearby; right across the street from the Kensington Garden (perfect for exercise of all sorts).
2. Little street noise.

Negatives: poor bathroom design
1. The shower chamber is half-open: it is hard to take a shower not wetting the bathroom floor. I had to use clean towels to wipe the water on the bathroom floor. Many European hotels have similar shower chamber designs, but theirs do not cause floods on the bathroom floor.
2. The tiny undermount ramp sink makes it hard to wash face or blush teeth not wetting cloth and the bathroom floor.

Family

10/10

Exceptional

24 Jun 2026

Monica

We like the breakfast, the attention, the place was a great location, was super clean, the bar was good, front desk really nice and help us, our room super clean and great space.

Family

10/10

Exceptional

24 Jun 2026

Carrington

This hotel is so wonderful! The neighborhood is so charming, our room was very clean and comfortable, and it’s right next to Kensington Gardens! We extended our stay by a night and the staff was so helpful in getting us booked! We would definitely stay here again :)

Partner

8/10

Excellent

23 Jun 2026

Ivan

Room compact but well refurbished. Scaffolding outside but did not cause any noise issues. Clean and well equipped. Didn't try breakfast so cannot comment on that. Easy walking from Queensway on Central line.

Self

10/10

Exceptional

23 Jun 2026

Nicole

Beautiful renovations! Hotel was impeccably clean

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Rhiannon

Room was perfectly clean, amenities were the bare minimum. Room was fine with working AC. We paid less and had a window-less room which meant it was in the basement and we also had absolutely no phone service and the WiFi was really terrible. Windowless was fine, it was what we paid for. But no phone service and really terrible WiFi is crazy in 2026. On the first morning we also woke up to absolutely no power, went to reception and they were no surprised and the power had tripped.

Friends

2/10

Poor

22 Jun 2026

MOHAMMAD

Absolutely unhelpful, absolutely arrogant absolute rubbish. I don't recommend any people go to that hell.

Friends

8/10

Excellent

19 Jun 2026

Samrah

The property is currently undergoing a massive renovation. I got upgraded & the renovated rooms are clean, cozy & beautiful. Amenities were nice & luxurious. But there was only ONE tiny lift, so a lot of waiting around & no microwave for guest use. I did not try the breakfast.

The location is amazing: very convenient, safe & walkable, close to the tube, buses, trains, lots of eating options nearby.

Huge shout out to Marius at the the front desk, who was beyond professional and helpful.

Highly recommend. Would go back!

Self

8/10

Excellent

18 Jun 2026

Callie

Our AC started beeping during the night and we were also hoping for a room with 3 twin beds which we did not get but otherwise nice updated room.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

cindy

Staff are very responsive and accommodating

6/10

Pleasant

16 Jun 2026

Andrew

The part of the hotel we were put in was a building site. The room was in poor condition cracked and broken tiles in the bathroom. Curtains hanging down from the rail obviously broken. The view from the window was onto scaffolding and tarpaulin. The staff were very good but we were overall very disappointed.

Partner

8/10

Excellent

16 Jun 2026

Bonnie

The hotel was under renovation when we stayed for a 5 day vacation. That did not bother us as we were out during the schedule d work time, the location is excellent, walkable to Kensington Palace , many restaurants, Hyde Park and 2 underground stations. I would stay again

Friends

10/10

Exceptional

16 Jun 2026

Eve

Lovely location and cute room and Decor.

Family

10/10

Exceptional

16 Jun 2026

Robert

The room was very comfortable and clean. The room carpet in 211 had obvious signs of damage. Bathroom was superb… really very big and clean. Our room was in a basement (which sounds bad) but there was an exquisite lighted wall that filled one whole wall and was designed to give an outdoor feeling (it helped a lot. It was lighted from behind and there was a dimmer switch). We were very comfortable in this room and staff was excellent.

Partner

6/10

Pleasant

16 Jun 2026

TRACY

Hotel good although !!! I would have appreciated a email to say that their was work being done to the hotel it looked like building site with scaffolding all around it. And was unable to open windows as these were locked due to the work . So my relaxing Saturday morning was disrupted by workmen drilling and banging very early.

Friends

2/10

Poor

15 Jun 2026

Callum

I received an email at 19:39 on 2nd June, the night before my stay, stating that my stay had been cancelled and that my booking would be refunded. I received a follow up email at 3:30am the next day reiterating the last message.

This was clearly extremely inconvenient since I was travelling for work and needed a booking. I then went ahead and booked another hotel since this hotel stated that I would be receiving a full refund.

I have since seen that this hotel messaged me at 17:30 on the day that I was due to be staying to say that the issue had been resolved and they were looking forward to welcoming me for my stay.

Clearly, given all of the mixed messages I received from this hotel, I had already checked into the alternative accommodation that I had had to find so their email was too little, too late.

I have still not received a refund for my unfulfilled stay and I have contacted the hotel about this privately but still not received a response.

4/10

Poor

15 Jun 2026

Nicolas

The room I got was very different to the one in the pictores.

Family

6/10

Pleasant

15 Jun 2026

Cassidy Ann

The property did its job. We didn’t do much at the hotel other than sleep otherwise the rating would be lower. We had a downstairs room that had no windows, and there was a very strange smell. It was giving one of our guests a headache.

Friends

10/10

Exceptional

14 Jun 2026

Linda

We had an absolutely amazing stay at the hotel.The staff were very helpful and friendly and everything we needed was available.The breakfast was brilliant and everything you would need.The only small downside was our shower only had cold water but that's really much it!!

Partner

6/10

Pleasant

14 Jun 2026

Michael

Booked a double room but was given a room with twin beds spoke to reception who told us they had no other rooms available and that we would have to make do.
Only one lift working due to maintenance on the second which I fully understand but the one working lift would go in a random order rather than one direction at a time, one trip in the lift had us go from level 2 to 4 to 6 to 2 to 5 to 1 then eventually ground, not ideal.
Hotel however was clean and ideally located for our visit.

Partner

10/10

Exceptional

13 Jun 2026

Claudia

Very central and close to 2 tube stations and plenty of food options .

Family

6/10

Pleasant

12 Jun 2026

Mei Leng

Bad design of the bathroom. The shower doesn’t have a door so the water splash out and gets the floor all wet. The room and trash can are so small. There’s a plus though. My room has USB-A plugins.

Friends

10/10

Exceptional

11 Jun 2026

Daniel

Enjoyed our stay. Room had everything we needed and location is very convenient for catching the tube around the city.

Business

10/10

Exceptional

10 Jun 2026

Louise

Very good but wasn’t there very long

Partner

4/10

Poor

10 Jun 2026

Tita

There was no help when I arrived. The staff was all confused and not welcoming given the hotel had lost electricity and they were managing removing people from rooms. As new guests arrived they were not immediately communicating the electrical issues. Guests had to find their own alternative accommodations.

Self

6/10

Pleasant

09 Jun 2026

Amy

The property is undergoing renovations.However, that does not explain why.My television did not work in my room.And my shower was spraying all over the place. The night staff tried to be helpful, but the day staff really didn't seem to be particularly concerned about these issues at all. Also I arranged for light checkout and still had people knocking on my door multiple times before I left. I expected that if I had an issue, it would be noise from the renovations, but that wasn't an issue. Also, this hotel charges for a lot of things that traditionally hotels have offered as a complimentary part of a stay like holding onto your luggage before and after your stay. I would not stay here again.

Self

8/10

Excellent

08 Jun 2026

Mary

Hotel was under construction. No restaurant open for breakfast. Room was small but nice.

Family

2/10

Poor

05 Jun 2026

Mya

We were told to leave the hotel due to electrical issues. I was travelling for work and came home at 7:30pm where I was told to pack my bags and find my own accommodation. Awful experience

Self

10/10

Exceptional

04 Jun 2026

Sharon

Room was clean and spacious. Large desk, couple of seats. Plenty of lights and sockets. Great shower. Comfy bed

Partner

8/10

Excellent

03 Jun 2026

Julian

The stay went very well until there was a power outage and everyone had to evacuate. May have been related to the construction which to be fair I was aware of. Re-booked by the staff into another hotel efficiently. Overall the staff and the stay was excellent.

Family

10/10

Exceptional

02 Jun 2026

María

This hotel is a great choice to visit London. Well located, clean, nice staff, nice breakfast and the room was great! Good size, comfortable and offered all we needed. We would recommend and come back.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Verlin

Good to have free breakfast included in the room price. Not expecting the hotel needs photo documentation for check in. The water bottles were not being replenished as I was staying 2 nights. Besides that, everything is good.

8/10

Excellent

31 May 2026

Helen

We had a recently renovated triple room. It was extremely clean and the 3 single beds were ideal for us. The bathroom was lovely the only downside was no door on the shower so made the rest of the bathroom very wet and slippery when used.
Breakfast had a good choice and reasonably priced at £15 pp.
when I booked didn’t realised there was a lot of building works going on but didn’t hear any noise after 5pm or before 8am - no good if you want a lie in as it was noisy after 8 but fine for us.
We would definitely stay here again.
Location was fantastic
Staff really helpful

Friends_and_family Family

10/10

Exceptional

30 May 2026

Ben

Great hotel, clean and convenient!
Staff was all lovely and helpful!

Friends_and_family Family

6/10

Pleasant

27 May 2026

Adrianna

The room was way tinier than the pictures showed. The shower didn’t have a door so the floor would be completely flooded after using it. Location was good, close to two train stations.

Partner

8/10

Excellent

23 May 2026

Betty

The breakfast buffet was excellent.

8/10

Excellent

21 May 2026

Allan

Clean, recent refurbished and very helpful staff. Only downside was ongoing building work.

Self

8/10

Excellent

20 May 2026

Claire

Excellent staff, clean and comfortable room, brilliant location - only down side is current building works.

Self

2/10

Poor

18 May 2026

Damari

I traveled to London from the United States excited for my stay at Central Park London, but unfortunately this was one of the most disappointing hotel experiences I’ve ever had. Throughout the stay there were constant issues that seriously impacted comfort and overall quality.

The room keys repeatedly stopped working and had to be reprogrammed multiple times, and only one elevator appeared to be functioning which caused extremely long waits and congestion. Construction and drilling began above my room around 8:57 AM on a Friday morning, making it impossible to rest comfortably.

The worst issue occurred when the heating in my room stopped working in the middle of the night. After calling the front desk twice with no answer, I had to go downstairs myself and was told someone would come fix it shortly. No one ever came, and no alternative heating solution or room change was offered, leaving me to spend the night in an uncomfortably cold room.

To make matters worse, I later found stained bedsheets and small metal shards/debris in the bedding, which was extremely disturbing and raised serious concerns about cleanliness and housekeeping standards.

The windows were also covered by scaffolding with no real view, while outside construction noise and smells made the room even less enjoyable. Overall, the stay felt poorly maintained, poorly managed, and far below expectations.

Self

10/10

Exceptional

18 May 2026

Robert

Loved the kind service & very helpful staff, everyone was pleasant:)

The shops r walkable & the trains 2. The pretty park across the way reminded us of Central Park in NYC (so does the name of hotel)

Partner

10/10

Exceptional

17 May 2026

Drew

Had a wonderful stay. Close to tube stations and quiet street. Tours do stay with the hotel so may have 30 kids staying on the same floor but rooms are nice and the staff is excellent and the breakfast is amazing and definitely priced well for all you get. Great for solo travel.

Self

10/10

Exceptional

15 May 2026

Richard

Functional hotel with very helpful staff. Work going on in main lobby at moment which is noisy during the day but no problem early morning and evening. Fine for those working

Self

8/10

Excellent

15 May 2026

Ross

elevator small and slow
good location

Partner

8/10

Excellent

14 May 2026

sara

Hotel is currently undergoing renovations, the outside of the building has scaffolding blocking all view from windows, aside from that it was a fantastic stay, staff are polite and very helpful, modern rooms with walk in shower, very comfortable and clean.

Family

2/10

Poor

08 May 2026

Jonnie

I cannot recommend this hotel for disabled travellers or those travelling with disabled people. Unfortunately, the hotel misunderstands the laws set out in the Equalities Act of 2010. When pointed out the misunderstanding there was an unfortunate instance with the hotel manager not accepting that he had misunderstood the law. Because of this issue I was forced to find alternative accommodation. I found that the Manager’s inability to accommodate me and his refusal to accept that he had misunderstood the law. It is one of the hotels in that area with a step free entrance for wheelchair guests. As I am concerned about the misunderstanding when the law is very clear. If you are considering staying here as a disabled, I would recommend working with Expedia to make sure you’re going to get access. I did call the previous night to confirm. It didn’t seem to make a difference. I would like to mention that as a guest it is your decision where to stay. When deciding where to stay knowing the difficulties I experienced be taken into account when deciding where to stay.

Self

8/10

Excellent

08 May 2026

Michael

Lovely hotel, simple and cheap

8/10

Excellent

08 May 2026

Olivia

The location was super convenient and the newly renovated room stylish and comfortable. It exceeded my expectations. There are two tube stations nearby, lots of supermarkets and restaurants. The location was quiet. The only thing was that I had a random pinging sound in my room every few minutes that I couldn't work out what it was.

Self

8/10

Excellent

07 May 2026

S

The

6/10

Pleasant

06 May 2026

Colin

The staff were all very friendly and helpful, and breakfast was good. However our room was not great. We walked into our original room and immediately walked back out due to an overpowering musty / dank smell. Reception did then allocate us another room, the smell was slightly less however still very noticeable. Toilet seat was cracked, carpet threadbare in places, grouting in the bathroom floor tiles was crumbling. Hotel did have good reviews so other floors may have been better as there is currently renovations work ongoing, but mezzanine floor definitely needs freshening up next.

6/10

Pleasant

05 May 2026

David

I was housed in an area that was still under construction and the noise from the construction was very annoying in the daytime.

8/10

Excellent

03 May 2026

Pablo

Bien

Partner

8/10

Excellent

01 May 2026

Katherine

Room was great, staff helpful. Location excellent and good value for money.
The sink in the bathroom wasn't the most useable, but everything was in good condition.
Great amenities in the room, free tea, coffee, water and a little fridge.
One morning we were awoken around 8:30am due to drilling from a room above, as they are refurbishing the hotel.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Lakshmi

Excellent hotel at affordable rate located at a very popular location

8/10

Excellent

01 May 2026

David

A very good hotel on a quiet side street round the corner from Bayswater and Queensway Underground stations, lots of restaurants etc. The building was undergoing extensive renovations at the time of my visit but it did not really bother me at all.

The room was tiny (as usual in London) but more than adequate for a short stay, with a comfortable bed and a clean bathroom. Everything worked perfectly well. The cost was very reasonable by London standards, although that may have been due to the hotel charging a reduced rate because of the renovations.

A special thank you to the extremely helpful and kind receptionist - sorry, I didn't get his name - who helped solve the mix-up (which was my fault entirely!) over breakfast.

Self

8/10

Excellent

30 Apr 2026

Nathalie

Room was very clean and updated. The staff was very friendly. Be mindful that this hotel is undergoing major renovations that begins at 09:00 A.M. however not on the weekends. Location is fantastic! 2 minute walk to Kensington Park. And less than 5 minute walk to Queensway underground. Would stay there again!

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Lauryn

We stayed at the Central Park hotel for 4 nights in the deluxe newly refurbished room. It was very clean and modern and cleaned everyday by the housekeepers.
However, on the first night we stayed the fire alarm went off at 2:30 in the morning which thankfully was a false alarm but was very inconvenient having to use the lift to get to the ground floor as the stairs were not well sign posted.
The hotel was also being actively refurbished during our stay so you could not have a lay in as you would get woken up at around 9 every morning by extreme drilling sounds. Apart from that, it was a lovely hotel and conveniently close to everything we needed.

Partner

10/10

Exceptional

29 Apr 2026

Gilbert R

Everything was great. But room could have been a little bigger for 3 people, not enough space to move around especially with all the luggage. But other than that it was great.

Family

8/10

Excellent

27 Apr 2026

Shawn

It was under renovation during my stay, so noisy during the day.
My room had been recently redone and looked lovely. It was quite comfortable.
The bathroom looked lovely too, but smelled strongly of sewer gas. There was no rim across the shower so the water backed up all across the bathroom floor.

Self

10/10

Exceptional

26 Apr 2026

Nadene

The housekeeping staff were lovely and the reception staff were too. I was a solo traveller and the area felt very safe and I felt safe in my room too, will definitely visit again

Self

6/10

Pleasant

25 Apr 2026

Daniel

Pros: Newly remodeled.
Cons: No luggage rack or drawers.
Hotel being remodeled. Banging and jackhammering during daytime.
Only one elevator in operation. Second elevator being replaced with a new one.

Partner

6/10

Pleasant

23 Apr 2026

Dan

Room was tiny; bed was too small.

Self

8/10

Excellent

23 Apr 2026

Carissa

Very very small rooms
That's is to be expected for the area and price, but photos are a little misleading. Still nice people and clean.

Partner

2/10

Poor

22 Apr 2026

Brett

They should not be allowed to rent rooms out while the refurbishment is taking place. Constant noise and vibration breaking out concrete. Did not stop until 4 pm each day.

Self

6/10

Pleasant

19 Apr 2026

Virginia Teresa

The room we stayed in had clearly just been renovated, and that was appreciated. Our beds were comfortable and we were allowed to check in a few hours early for a small fee. Our room was small but about average for that area (and price point) in London.

Only complaint--I'm not sure if the walls in the hotel are paper thin, or many other guests were inconsiderate, or the hotel needs to update the hinges on all doors but we constantly heard doors slamming at all hours. It was a little hard to fall asleep because of that.

Aside from that minor complaint, our one night stay here was fine. Would recommend to fellow travelers.

10/10

Exceptional

17 Apr 2026

Amy

Staff is great and a comfy hotel

10/10

Exceptional

16 Apr 2026

Kevin mcenearney

We had great stay in new room can’t wait for the refurbishing to be finished. Got woken up with Alarm each day hopefully it’s not a thing to get you up it’s ok if your staying for a night but happened both mornings of our stay. Will be back

Partner

10/10

Exceptional

15 Apr 2026

Mi

The hotel was clean, very well decorated, had everything you would need for your stay, the staff are helpful and friendly.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Paul

Breakfast was good with a decent selection of food. I thought expensive at £15 per head per day

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Kevin

Clean room & great staff

10/10

Exceptional

14 Apr 2026

Claire

Excellent hotel in a prime location. Room was large, clean and the shower wonderful.
Bar prices were very reasonable
Would stay here again

Friends

10/10

Exceptional

12 Apr 2026

Nazmeen

5/5 – Excellent Stay

This hotel was recommended to me, and it absolutely lived up to expectations. I was able to check in early and even received a free upgrade, which was a lovely surprise. The room was spotless, comfortable, and well-equipped, and the staff were friendly and attentive throughout. Great location and smooth experience highly recommend!

Partner

8/10

Excellent

12 Apr 2026

Sarah

Room was clean, although window was foggy so couldn’t see much of a view. Staff were nice and accommodating. One lift was out of action for the renovation and this meant that there were longer waits for the lifts, but this is not to be helped. The building work wasn’t supposed to start while 9am but did start earlier on one of the days we stayed, wasn’t a bother for us as we had to be up but would’ve been annoying if not.

Family

10/10

Exceptional

12 Apr 2026

Thomas

clean room, friendly and helpful staff, well connected hotel, great area

Self

10/10

Exceptional

05 Apr 2026

Jemma

I chose a refurbed room one grade higher than on my previous visit. Once again, it was wonderfully quiet, warm and clean, while also being noticeably more spacious.
The addition of a fridge and coffee maker make mornings especially enjoyable, and the housekeeping team were, as ever, extremely helpful and attentive. The rooms have been beautifully refurbished, which adds to the overall comfort and appeal of the stay and the staff polite, professional, and attentive at all times, which really enhances the experience. The location is fantastic, with easy access to amenities, restaurants, shops, parks, and transport links. Another fabulous stay, and I’m already looking forward to returning again soon.

Self

8/10

Excellent

03 Apr 2026

Sarah

Nice hotel! Stayed 4 nights here in a newly refurbished room. Very clean and modern. They are doing construction on a big part of the hotel, so expect noise if you're around during the day time. In a good neighborhood, and lots of transport options within walking distance. Also good food and grocery marts near by. My only complaint is the shower. The bathroom is small, and only half the shower is covered so regardless of if you use the shower head or the handheld thing the entire floor ends up soaked!!

Family

8/10

Excellent

03 Apr 2026

Robin

Excellent stay. Only negative experience was the number of smokers at the hotel entrance/exit

Partner

2/10

Poor

01 Apr 2026

Tessa

Rude staff on arrival, carried on their day to day tasks before serving. No lift to room which meant a flights of stairs with heavy suitcases. While they are renovating, in order to access our room we had to walk through the building site which was naturally dusty. Room was terrible, nothing like the photos. Black mold in the shower, aircon/heater didn’t work, view of scaffolding making the room dark and could only use the lights to see and the room looked like it was falling apart.

Only pro of this hotel was the location.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Shaid

Clean hotel and newly refurbished room adds abit of that extra sparkle to the stay.

10/10

Exceptional

29 Mar 2026

Daanyaal

Nice location. Big hotel for area.

Self

6/10

Pleasant

29 Mar 2026

Isabel C

Not sure about the room that was set up on my first reservation they provide me one -1 but the next week on my second reservation it was the one showed on the pictures when I reserved the room, very nice with window.

Partner

4/10

Poor

28 Mar 2026

Kenneth Martin

Only one out of three lifts working

6/10

Pleasant

28 Mar 2026

Jake

A nice hotel in a good location. Very small rooms but fine for somewhere just to sleep.

Self