Name: Imperial Court Suites
Address: 81 83 Inverness Terrace Reception Key Collection A, Bayswater, 00000, GB

2/10

Poor

28 Jun 2026

Kariballa abdulkadir

The elevator service is very poor

Self

8/10

Excellent

05 Jun 2026

Kabir

Listing should provide at which floor the apartment is.

8/10

Excellent

31 Mar 2026

Nichole

Great place when you finally figure out how to check in. The check in is at the hotel across the street. We were coming in late and thankfully we ran into some people who directed us to where we needed to be. Nice and clean. Think windows and walls. Can hear lots of you are a sensitive sleeper. We had to get up and leave in the morning so it wasn't too disruptive to us

Partner

4/10

Poor

11 Mar 2026

Ian

Dreadful. Simply dreadful. Dirty bedding, bed falling to pieces, awful mattress, radiator loose on one side, unable to plug into some sockets, AC there but not working, no lamps or any other form of lighting other than all on or all off. Slow WiFi, noisy bathroom fan, shower door doesn't close.

Self

6/10

Pleasant

14 Dec 2025

Laura jane

The room is basic and is in need of updating.
Pros
Good location
Great heating
Shower
Cons
The flooring is warpedd and very old.
The beding was stained although clean .
Damp in corners
Very steep steps and narrow enterance

Friends_and_family Family

4/10

Poor

22 Oct 2025

Ian

Shabby, very tired and not very clean.

Good location close to tube station and local shops. You have to pick up your access/room keycard from the hotel reception across the road.

The reception was lovely so I had high expectations but unfortunately the apartment was very poor.

(1) the entrance doorway, stairs and landing were very dirty and carpets stained everywhere.
(2) There was a smell of smoke in the corridor outside my room - not the owner's fault, but they should enforce no smoking in apartment rooms
(3) The u-bend at the bottom of the toilet bowl in my bathroom was filthy
(4) The fridge door seal area was unclean
(5) A poor TV signal in my room made watching TV impossible, and wires were dangling untidily below the set
(6) The iron's water filling hole cover was missing so water spilled over my shirt when ironing
(7) The ironing board cover was dirty and put a brown stain on my clean shirt
(8) The ironing board could not be put down after I put it up as the lever was faulty
(9) The clock on the mirror in the bathroom had the wrong time and there was no way to change it.
(10) The shower thermostatic control unit was damaged such that the water temperature dial didn't stop at a safe temperature (I almost scolded myself).

It's disappointing as my first impression when checking into reception was good. After my stay the hotel said they plan a refurbishment of the carpets and rooms in the apartment block, but for the price I paid it was poor value for money, very tatty and not clean enough.

Business

6/10

Pleasant

01 Oct 2025

Martin

We stayed him 11/9 to 30/9/25
We must say overall we were a litter disappointed with our stay here . Kitchen had very few utensils for cooking . Also having to remind them to clean when they should have a schedule seems odd .also hot shower is a treat as it rins hot and cold constantly

Leisure Partner

2/10

Poor

23 Sep 2025

Kenny

The place isn't what it looks at the pictures, its very dirty, small, everything is broken. I had to sleep on the floor because the bed is broken, and i have a horrible backache that i can't enjoy anything. The reception is very nice and very helpful when i called, but nothing they can do.
I feel so unhappy because i couldn't enjoy my week here.
I just waisted my money and time here. I just came to hurt my back.
I blame myself for not reading the reviews before i booked before all the reviews are terrible.

Business Self

10/10

Exceptional

08 Sep 2025

Jolene

A little confusing for check in but the place was nice and really like the mini kitchen.

6/10

Pleasant

16 Aug 2025

Mr

Great location. Apartment needs some TLC

The apartment was equipped with everything we needed. But it is in need of a bit of TLC both in terms of cleanliness and things that need repairing or replacing.
Apartment in a great location, with plenty of places to eat and drink. Also close to plenty of attractions and good transport links

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Mark

Good condition

2/10

Poor

10 Jul 2025

IFAN GARI

Do not stay here - very poor

Terrible quality accommodatiom.
Flies everywhere, dirty, poor quality and condition flooring that needed to be replaced, and a steep staircase to get to the room on the fourth floor without a lift. Poor quality bed, matttess and bedding. No air conditioning.
Not clear at the time of booking that a largr deposit is to be taken when you check in - they hold this for up to a week after your check out as well, which isn’t ideal.

Business

2/10

Poor

13 Jun 2025

Tom

Misguiding information avoid the establishment

Business

2/10

Poor

12 Jun 2025

Konstantinos

The experience was simply horrific. From the first second I arrived, the problems started. Reception is in a completely

Self

10/10

Exceptional

06 Apr 2025

zohre

This my third time i have bookings with them . Thats mean I'm happy withtheir services.

Partner

6/10

Pleasant

01 Dec 2024

Ozi

poor

Reception is located 200 m. from the rooms building, had to go onward and back to reception. Although is was a 2 room apartment, bed was described as \"double\" but was far from that, maybe a bed and a half, very non comfortable for 2 person. Bathroom+shower was like a prison room, VERY tiny, shower hardly contain one person and I am thin.. Overall, poor room, very basic, nothing to tell home about. would not come back.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Mohamed

Prefect for the price! They asked for a deposit which I find a bit weird

2/10

Poor

19 Nov 2024

chra

I paid so much money but it wasn’t like I imagined. It was so small and literally there was not a dishwasher or washing machine line they put it in the description.

Partner

6/10

Pleasant

17 Nov 2024

Rizwan

The room is tiny wrt the pictures - but, I guess its yhe price of a central londonf stay. It is perfect if youre travelling light, i had two suitcases, so, prwtty much had to open one at a time to get things out. The closet in the room is a half depth afterthought, even shirts only go at an angle. The fridge, microwave, electric kettle abd toaster are good. the location is 3 minutes walk from Bayswater, and 5 mins from the Queensway tubestations.

There are rooms in the basement، where I dont believe there is elevator access, so some stairs would be involved. I was assigned one in the basement, but I explained I have a bad knee and would be doffoucult to manage with my luggage, was given a room on the 3rd floor then, still you ned to climb about 5 steps after getting off thr elevator.

All in all, not a bad stay, just the room size, is quite small. Nearby shopping incmudes Tesco, sainsbury and M&S Metro/expres stores. KFC and Taza Shawarma (both halal) nearby - Taza was barely average)
..McD.

Business Self

10/10

Exceptional

12 Nov 2024

Jeff

The reception team were helpful and responsive. The location is great, near Kensington Gardens, two tube stations and a wide range of shops, cafés and restaurants.

Leisure Self

6/10

Pleasant

29 Oct 2024

Marc

Basic in a good location

The location is great, nice area and two minutes walk from a tube station and just around the corner from a street full of shops and restaurants.

However the rooms are so small, don’t be fooled by the word suite when looking at this property. You can’t turn in the bathroom, the decor is very dated. It’s fine to but your head down and be in a nice location, just the pictures are outdated

Partner

10/10

Exceptional

15 Oct 2024

Verified traveler

Great location. Safe neighborhood. Very quiet.

Partner

6/10

Pleasant

04 Oct 2024

Eduardo

Great area to stay, the place around is safe. Metro is very close by. The rooms are small some connector did not work. And you might have to carry your bags via tiny small stairs
Which can be complícated. But area is great. Bad thing is the 200 ponds deposit is too much. They bothered much with an issue at another room on some leaking but it was not from our room.

Leisure Partner

8/10

Excellent

04 Sep 2024

Napha

I liked the neighborhood. The metro is right around the corner, also busses. There's also a supermarket near the train station for water, snacks etc. Plenty of dining options and a great park nearby. The building interior could use some updating. My room wasn't the cleanest. Lots of dust. My asthma started to act up within minutes. Spoke to the front desk, they had somebody clean the room that same evening. I reached down to get something and noticed under the bed was full of dust, so the rooms are not being cleaned thoroughly. Temps had been a little chilly. I asked for the heat to be turned on. Maintenence was sent right away. Couldn't get it to work. Back up was called. 3 guys were working on the radiator and the heating unit located in a locked closet in the room. Still no luck. They were helpful in providing a space heater for me to use. For applying makeup, I wished the light up feature in the mirror worked. Around the base of the kitchen area was rotting away and floors show sign of damage. Water stains on the ceiling. Nice property with great potential, but could use some tlc. The toiletries are minimal and the tiny rounds of soap are useless, so bring ur own. Electric water kettle, instant coffee and sugar provided. If u use artificial sweetener or creamer or powdered milk packets u will need to bring that. They don't have. They will direct u to the nearest supermarket. In summary, location is great, front desk is friendly and responsive, the property needs work.

Leisure

10/10

Exceptional

07 Aug 2024

KNJ

Great apartments

Very pleasant stay in a convenient location with good transport

Business

4/10

Poor

09 Jul 2024

S

Tatty Room

Lovely position in London and lovely building but spoilt by lack of care for the room. Damaged headboard, tatty curtains, peeling wallpaper and lack of coffee/tea and no milk at all. Very poor. View was of scaffolding and rubbish out the back.

Partner

6/10

Pleasant

26 Jun 2024

Charmaine

Not the greatest place to stay

The bed was fine. My view out of my basement window was of the back courtyard which was full of garbage, old furniture, and scaffolding. The Air conditioner wasn't working. No batteries in the TV remote, and no way for the TV to turn it on. The towel warmer in the bathroom was always on, making it hot in the bathroom and the whole room. I couldn't open the backdoor because of all the junk and such out there. The phone in the room also didn't work. At least there was wi fi that worked. No one was available to come check out any of the issues in the room.

Friends_and_family Friends

4/10

Poor

24 Jun 2024

Simon

Not what we expected.

Check in is unusual as it’s in a hotel across the road from these suites. Check in was quick, but remember they need a £200 security deposit. Remember to take photos of your room when you get in, just in case they try to keep any of your security deposit. Luckily we got ours back quickly. Anyway, keycards didn’t work on our room door when we got there, so had to trek back across the road to get replacements, these didn’t work either, so rang the number on the bit of paper they gave me at check in. They sent someone over with a handful of key cards and eventually 2 of them worked. For the amount we paid for this room we expected a higher quality property. It didn’t live up to the description, and was also in a poor state of decor. Laminate floor in bad condition from an obvious previous leak from the bathroom, but just left in a bad state. One of the chairs was dangerous as screws were missing, luckily the legs only fell off when we moved it and not while someone was sat on it. Decor very dated and in need of a serious overhaul. Cracked window, and only single glazed sash windows, so you could hear quite a lot of noise from outside. Definitely not worth the money we paid. The location of this property is good though with shops, takeaways, restaurants and 2 underground stations all within 5-10 minutes walk. Wouldn’t stay here again, will go back to Premier Inn and get a better quality room for similar money.

Partner

8/10

Excellent

24 Jun 2024

McKenzie

Hotel was fine, could’ve used a little sprucing up. The apartment we stayed in looked a bit more run down than the photos online. But the front desk staff was helpful, it had everything we needed, and it was close to a couple underground lines.

10/10

Exceptional

24 Jun 2024

Jenny

Lovely local street and close to transport or walking to local sights

Leisure Partner

6/10

Pleasant

22 Jun 2024

AHMET

Bathroom is small

The location was very good, but the bathroom was very small. The sink was too small that you fill the floor of the bathroom with water. Cleaning of suite is only available on the third day.

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

AHMET

Bathroom is small, sink is very small

The location was very good, but the bathroom was very small. The sink was too small that you cannot even wash your hands without filling the floor of the bathroom with water. Cleaning of suite is only available on the third day.

Friends_and_family Family

8/10

Excellent

13 Jun 2024

Clemir

Great Locations!

Great location,
Studios need some renovations, small bed.
If you are looking for a budget accommodation in a great location this is the place.
Don't wish anything else.
IN 4 nights we didn't have out room clear or towels changed

Partner

10/10

Exceptional

01 Jun 2024

Christopher John La

Comfy nice size rooms quiet neighborhood near parks and tube stations Paddington Station close by

Leisure Family

8/10

Excellent

31 May 2024

Martha

Excellent location. Staff very pleasant and willing to help as needed.

Leisure

4/10

Poor

24 May 2024

Katherinen

Requested accessibility accommodations and they were not met. However loved the location.

Business_and_leisure Family

10/10

Exceptional

20 May 2024

Sarah

Birthday trip

Great location easy to get everywhere we needed! A couple of noisy guests letting there children run in the halls really early in the morning but otherwise great place!

Friends_and_family Family

6/10

Pleasant

19 May 2024

Tracey

Convenient location with good tube links. Accommodation was basic and tired, in need of some repairs and internal redecoration. The apartment was spacious for the price and the hotel reception where check in happened was pleasant and well staffed. Unfortunately the bed linen was not clean and I had to raise this and have it replaced. As this is a basic requirement from my perspective I would not stay again.

4/10

Poor

28 Apr 2024

Pornthipa

I'd pass. Unfortunately, we didn't

Uh, not so great. The images of the rooms paint a picture of clean lines and newness, but the reality is less than. For beginners, the entryway tile was cracked and hallway carpets were heavily soiled. Our room was on an upper floor (I believe the 4th), but the elevator only went up three floors. Our room was a decent size, but it was obviously well-used. The bed was small with a cracked glass table and chairs. None of the usb ports worked for charging our phones, and only one light station worked (the one that turned on all the lights in the room). The bathroom was tiny and crowded. There is a kitchen with just about everything you need to prepare a meal (pots, pans, utensils, etc), but this did not make up for the room's shortcomings.

Partner

6/10

Pleasant

28 Apr 2024

Verified traveler

Air conditioning doesn’t work. Room was overheated but eventually cooled with open balcony door. Could have supplied more than two coffees.

Partner

10/10

Exceptional

16 Apr 2024

Taufiq

Quiet

6/10

Pleasant

04 Apr 2024

Verified traveler

Needs some love and a good scrub

The lobby is amazing, but when you get to the room... well it looks like the picture with ten years of abuse. The amount of space is nice, the patio is nice, location nice. Curtain was ripped, burns in the couch, no toilet paper holder, one pot and one tiny frying pan, so not much if you wanna cook. When ever someone flushed a toilet in the building the bathroom would smell of light sewage. Vent that went no where, no fire alarm, and really cant buy the correct size toilet seat?? But i mean, couldnt beat the price and when we did write about something the response was fast. I wouldnt stay again, but it was fine for the 4 days we were there.

Friends_and_family Friends

10/10

Exceptional

28 Mar 2024

John

The front desk staff and the porter, Joseph, had an excellent customer first attitude. The staff makes this locale a great place to stay when visiting London.

Business_and_leisure Family

4/10

Poor

18 Mar 2024

Robosavvy Ltd

Unsafe and cheap. Only looking for proffit

They take your CREDIT CARD and digit it into a computer, this is VERY UNSAFE!!!! A simple virus could get all the customers details...

Just to save them from paying a little more to have a regular terminal!!!

The entire hotel is cheap, all the refurbishments were badly done and you can smell the attitude of \"profit\" everywhere.

Stayed just for one night so I didn't bother to complain to change the room as when I arrived I was very tired.
The room was on a building under full refurbishing so a lot of construction noise during the day.

The room that I was in has already been refurbished but in a very, very poor way with a lot of issues.
1. From crooked floor that when you step it pinches your feet
2. Water damage and ripped wall paper
3. door to the back patio would not lock and could be opened from the outside
4. No sockets next to the bed, so no charging devices there...
5. Bathroom tower rail was boiling hot and no valve to adjust temperature
6. Non existing caulking on some tiles and mold on the shower
7. Shower was very narrow what would make you always touching the tap when bathing making the water boiling hot...
8. Ceiling lights with different colors...

Business

8/10

Excellent

19 Feb 2024

Suzann

Fab location and staff, apartment bit lacking

You have to check in at a hotel down the road, which is easy to find on google maps, the staff on reception were really friendly , they let us keep our luggage there until our room was ready! Apartment was nice, small but big enough for needs, It could just do with some maintaining in some areas though, but for the price we paid in this area i suppose this is to be expected!!! Could also do with some extras as it is really sparse with supplies, such as no hand towels, tea towel, there are basically 2 of everything. The apartment was red hot so we turned heating off , but radiators still came on Shower was really nice once we'd worked out how to turn the temp down, but a bit of a concern was the shower tray, i think it needs looking at, as it feels to bow in the middle and we daren't stand on it as it felt like it was going to break. I would stay again for the area , which is such a nice area, just across from Kensington gardens at one end of street and shops and bars at the other, much quieter than staying closer to the city, really good transport link as well.. All in all happy with it , id give Location 5 out 5 apartment 2.5 out 5 , staff 5 out 5 !!!

Friends_and_family Family

2/10

Poor

11 Feb 2024

Andrew

Waste of money

Dirty accommodations, too small. Check in place was changed and I struggled to find new location

Business

8/10

Excellent

29 Nov 2023

Alex

This property provided us with a nice spacious room. It was overall a good stay in london for the price.

Leisure Family

6/10

Pleasant

23 Oct 2023

Stephen

Best thing about the property is the location. 3 minute walk to Bayswater station and 8 minutes to queensway station, easy access to several tube lines. 10 minutes and you are in Kensington Gardens. Property is located in a quieter road. Next street has many shops and restaurants.
I had apartment 9c on top floor. Condition was disappointing with pealing wallpaper and worn out laminate flooring. Ok for short stay

Leisure Self

10/10

Exceptional

23 Sep 2023

Alec

Good value for London. Decent accommodation.

Apartment was in great location very near two tube stations. It was clean and the small kitchen unit was well equipped for basics. Sound proofing isn’t great. You wouldn’t want to have noisy neighbours. Mattress on bed could be a bit better also. It was old and springy. Overall though by London standards this is good value, especially if there are two or three staying.. I’ve stayed in some absolute slums in London for higher prices than I paid here. Would recommend and would stay again.

Self

4/10

Poor

26 Jul 2023

Gayle

Bayswater is an excellent area for access to tube, for groceries and eateries and to tourist attractions in London. Room was VERY small. While the website states air conditioning the units have been disconnected in most rooms. We stayed for a week and the only time the room was serviced was once when we specifically requested this.

Leisure Partner

2/10

Poor

12 Jul 2023

Mary

The would never go back

An awful experience! I would never go back. The site stated the rooms had AC . First we were told , it was a third party site and they were not responsible for what it said. Then we were told they did have AC’s in some rooms, but they didn’t work and they tried to convince me that was sufficient. They made no sense.
I asked for a refund so I could find other accommodations. I had just paid 20 minutes before. I waited 45 mins for the manager who left without talking to me. I was told I needed to email them. They would not refund me. They them showed me 3 other room options with ac’s that didn’t work either.
The second night they then put us in a studio with a barely working ac that went down 2 degrees after 24 hrs. The bed was broken, the hall had dirty stained carpets, wallpaper peeling off the walls, and towels that smelled of mildew.

The site images make the rooms much larger then they actually are. The rooms are very worn down. The shower door literally fell off into the shower.

They also refused to reund me the difference for a studio instead of a one bedroom which I had booked. They said the studio was actually bigger than the one bedroom, which was complete BS. They were pleasant at the front desk but lied to me over and over saying they would take care of us or refund me. In the end all they did was give me a fan and waste my time .

Friends_and_family Family

10/10

Exceptional

09 Jul 2023

Kate

Great location and lovely clean place.

Family

4/10

Poor

28 Jun 2023

Clara

Quiet area. Good price. Nice staff. Horrible bed. Floor damaged severely. No air conditioning. Won’t be going back.

Leisure Family

6/10

Pleasant

26 Jun 2023

Lesley

Tired interior

The property looks good on the outside but its tired on the inside. Our room smelt of cigarette smoke and the aircon was off in the whole building when it was 30 degree heat, no fan was available either.
Reception were helpful and moved us to another room to clean.

Friends_and_family Friends

8/10

Excellent

28 May 2023

Shaun

The property was close to everything on Queensway. Restaurants, tube stop, buses, groceries, and shops. It was close to Hyde Park and Kensington Park.

The Imperial Court Suite flat I had was not the flat in the picture I thought I was getting. I was by myself and it was small, my daughter and son-in-law had another flat and it was really small not big enough for two. I know you have different pictures of different flats but my suggestion is if you show a picture and send it with the confirmation that is the flat that should have been given. Make sure you also make know that there is a separate building for check in then where you will be staying.

Leisure Family

2/10

Poor

21 May 2023

Simon

A terrible property. Damages through two apartments. Supposed to be ‘Superior’ rooms and both sub-standard. Gum stuck to the edge of the table, floor damaged, side surfaces badly chipped and damaged. Air conditioning switched off throughout the building, ‘because it’s not hot in London yet’. No noticeable soundproofing, so footsteps, water systems and general noise.

Leisure Family

6/10

Pleasant

04 May 2023

Michalis

Very average stay.. Exaggeration of the advertice

The advertisement of the property is not reflecting the reality. Old, damaged furniture, totally unconfortable and noisy bed, no sofa or other furniture. Just a bed, a table and 2 plastic chairs... total area of the room no more than 5-6 square meters... bathroom very small and totally uncomfortable. No lift available for the floor i was placed. have to carry my luggage through straits no more than 50 cm wide...

Business

8/10

Excellent

14 Apr 2023

Simon

Small Eggs - over easy

We had a lovely time in London and the location of this property was great. However, the overall property is very \"tired\" and needs a bit of updating. The bed is a double so my wife and daughter shared the room and I slept on the couch. The room was surprisingly small - the photos are extremely deceiving. Glad we only needed it as a home base because hanging out in the room for too long would have been too much. Nice to have a kitchen and place to come back to but we felt on top of one another. Bathroom was nice and clean but the size of a phone booth.

Friends_and_family Family

4/10

Poor

13 Mar 2023

Diana

The property was run down, not what you would expect. Needs attention, not like the photos online.

Leisure Partner

4/10

Poor

18 Feb 2023

Verified traveler

A shame

Not great experience, the other rooms were used for more than sleeping...
Also the patio door didn't lock so I didn't feel safe leaving my valuables in the room through the day.

Business

6/10

Pleasant

17 Feb 2023

Samantha

Paper thin walls

The apartments are located in a nice area with plenty to offer. The apartments were clean. My only complaint is that the walls are extremely thin. I was there on vacation and shouldn’t have had to whisper to my other guests. After another apartment complained about noise coming in a general direction, an employee from the hotel stayed outside our hallway for a couple hours late in the night which I found odd.

Friends_and_family Friends

10/10

Exceptional

17 Jan 2023

JOHN

Loved it! We’ll stay there again.

Leisure Partner

8/10

Excellent

16 Jan 2023

Joubert

Location, value, ease of checkin etc

Leisure Partner

10/10

Exceptional

13 Jan 2023

JOHN

Loved this little room. Would come back.

Leisure Partner

10/10

Exceptional

09 Jan 2023

Narpal

Nice and quiet easy to get transportation !! Very nice place to walk around!!

Leisure Family

10/10

Exceptional

16 Sep 2022

Jacques

I would definitely stay here again. Staff was excellent and professional, location was perfect for what I needed. Lots of food and shopping easily located next street over. 2 close underground stations. Room was clean and had everything needed, nicely decorated. Relaxed environment to sit outside and decompress from a long day.

Leisure Self

6/10

Pleasant

14 Jul 2022

howard

The first room we had was 'worn' but not unclean. The other two rooms (moved twice due to a ceiling water leak) were newly renovated and much cleaner looking. The washer and dryer were reasonably priced and just down the street. Location walkable to two tube stations (bonus points for that) and many grocery stores and restaurants. We had to purchase several items to make our stay reasonable. We purchased paper towels, facial tissue, a spatula for the frying pan and a few hand towels. We were each given 1 bath towel each. No kitchen tea towels, bathroom hand towels or face cloths were provided, even when we asked. We were told that these units are considered 'efficiencies'. We did not hear outside noises but the elevator was noisy. Luckily we had adjustable AC.

Leisure Partner

10/10

Exceptional

15 May 2022

Allan

close to everything

Leisure Self

2/10

Poor

11 May 2022

ABDULGHANI

The ac don't working and no one came to help as or change my room
Many things Old and broken
U can find in same prise many place Much better than this place which is a hotel

8/10

Excellent

05 May 2022

Jennifer

While the pictures make room look big it is not. I was a little surprised.
The room was comfortable and quiet. Everything I needed. The staff were very helpful and kind. Location excellent. Close to buses and tube. Good shopping nearby and walking distance to Nottinghill. Short bus ride to Oxford street. All in all 8/10.

Leisure Self

10/10

Exceptional

31 Mar 2022

Davina

Amazing property. One of the best places I’ve stayed. They are super great with communication and checking in/out was fast and simple

Leisure Friends

2/10

Poor

10 Mar 2022

Frances

Please contact me about this booking My daughters had to check out bc the noise was intolerable and people kept trying the door handle to their room.
I would like a refund for the two nights they did not stay there

Leisure Family

6/10

Pleasant

21 Feb 2022

Yi Chen

No insulation so very noisy. Excellent location.

Business_and_leisure Partner

8/10

Excellent

11 Feb 2022

Tso

Overall room condition is great, except the wall are thin. It might be a bit noisy depends on other parties.

Leisure Friends

2/10

Poor

23 Jan 2022

Miranda

Terrible attitude and disgraceful place to stay in

Business_and_leisure Self

8/10

Excellent

20 Jan 2022

TERRY

Great value for money

Good standard accommodation , lift to floors was a bonus.
Close to both Queensway and Bayswater tube stations

Business

6/10

Pleasant

31 Oct 2021

Ruggero

It is ok for what you pay since it appears to be cheaper than any other property in the area. Beware that it is very noisy at night as it is an area populated by youngsters and students - also the reception area is very shabby and the check-in and check-out is very slow … the staff attitude is a bit lazy and You almost feel like they are doing you a favour to check you in and out

Leisure Self

4/10

Poor

13 Oct 2021

Verified traveler

Water leaking...

There was water leaking in the bathroom, dripping right up of the toilet bowl....

6/10

Pleasant

04 Oct 2021

Verified traveler

Value for Money

Great location. Very close to Bayswater Station.

Business

8/10

Excellent

28 Aug 2021

Bilal

Good and ckean place, could do wirh a bit of flexible check oit time.

Business_and_leisure Self

4/10

Poor

13 Aug 2021

expedia

I won't stay again

We booked a Superior Apartment but it was ridiculously small, lower ground floor. I really don't think the size of room was spacious enough for 4 people. Cheap curtains didn't work as passerby could watch inside.

It looks nice on their pics but reality is that most of their stuff is cheap, which I really don't mind except a bed.

A bed should be comfortable and sturdy but their double bed was too small, seem to be a small UK double, very low & squeaky.

I never slept at this low postion double bed, which is about 25 cm high from ground & possibly suitable for kids only.

They need to change their bed immediately

Partner

4/10

Poor

13 Aug 2021

Verified traveler

Looked clean on the surface but not on close inspection.

I spilled water on the floor and when I wiped the floor
the toilet roll was black.

Didn't take my socks of the rest of the visit.

Not good enough

Partner

6/10

Pleasant

05 Aug 2021

Verified traveler

Apartment was ok, but communication was rubbish! I was given room 6A but it was also given to someone else! I left few things luckily nothing was stolen, I tried to go my room and eventually someone else on the bed!! So I was upgraded to the top floor, I don’t think I will book this place again!

Business_and_leisure Self

6/10

Pleasant

30 Jul 2021

Verified traveler

2 min walk to Hyde Park. Very nice people at the reception desk. However, their wifi was horrible couldn’t even check my emails. Overall it was ok.

Leisure Self

2/10

Poor

25 Jul 2021

Joe

Dirty, Dangerous & Disappointing

This is not 4 star accommodation and it is not ‘good value for money’. The room was nothing like the pictures for the room and is in need of urgent repair.

Some things that went wrong:
- Shower unit fell on me while turning it on (was loose). Note: Shower will not accommodate anyone 6ft tall
- LED light in ceiling above bed fell out of socket onto my girlfriend
- The room stunk of smoke
- The walls are awfully thin.. (ceiling, floor and adjacent rooms)
- When issues reported to reception, the response was a simple: ‘ok’

Beyond the above:
- Bed: Uncomfortable, felt every spring
- Balcony: Door/lock/hinges broken
- AC: Weak
- Kitchen units: Look like they’ve been chewed up by teething puppies
- Table: Dusty & dirty
- Ironing board: Unfeasibly small
- Microwave: all dials/buttons without markings (worn off) - guessing game
- Cutlery: From the 60s
- Pillows: 1 each
- Sink: Clogged up

For balance, good things:
- Location
- Check in process was smooth
- TV is good
- Iron didn’t stain clothing

Very disappointing. Star rating must be reviewed - very suspicious.

Partner

10/10

Exceptional

17 Jul 2021

Verified traveler

Excellent location. Helpful housekeeping. Very good service. Excellent reception services. The room was cleaned very well. The room was comfortable with AC. The housekeeping staff came daily and were very cooperative. Good value for money.

Business

2/10

Poor

22 Jun 2021

Verified traveler

It was really really unhygienic even after they changed 2 rooms for us! Very disgusting especially during this time of Covid! I lost all my money!

Business_and_leisure Family

10/10

Exceptional

16 Jun 2021

Verified traveler

This property was great for a long stay in London. I stayed here for close to a month and loved it. The area is perfect it’s just walking distance from bayswater station. Also the room itself was great! Incredibly clean, perfect size and all you need; a/c, kitchen, tv, strong wifi etc.
Most importantly, the staff are amazingly kind and helpful people. When I had any issues, reception assisted me so wonderfully. I got a bit ill at one point and the reception was so kind enough to send someone to bring my packages & things to my door. They went above and beyond to make sure I was accommodated and I’m so grateful. I’ve never received such good service before. The next time I travel back to London, I will definitely be staying at the Imperial Court Suites again!

Business_and_leisure Self

10/10

Exceptional

16 Jun 2021

Verified traveler

This property was great for a long stay in London. I stayed here for close to a month and loved it. The area is perfect it’s just walking distance from bayswater station. Also the room itself was great! Incredibly clean, perfect size and all you need; a/c, kitchen, tv, strong wifi etc.
Most importantly, the staff are amazingly kind and helpful people. When I had any issues, reception assisted me so wonderfully. I got a bit ill at one point and the reception was so kind enough to send someone to bring my packages & things to my door. They went above and beyond to make sure I was accommodated and I’m so grateful. I’ve never received such good service before. The next time I travel back to London, I will definitely be staying at the Imperial Court Suites again!

Business_and_leisure Self

10/10

Exceptional

05 Jun 2021

Verified traveler

Great apartment

Excellent sat as usual. Comfortable, spacious, clean, near to central London and Hyde Park

Self

8/10

Excellent

21 May 2021

David B.

Cheap

Cheap and cheerful. Could have done with a second bog roll a couple of towels and a sheet for the sofa bed. Apart from that, all good 👍

2/10

Poor

21 Apr 2021

Verified traveler

Doesn’t look nothing like the photos! Stayed for 1 night and moved to another hotel it felt so dirty and unclean and there was stains on the wall! Do not recommend honestly stayed cause I thought I found a cheap hotel but I wished I just booked an normal one cause I ended up spending more money on another hotel! Receptionist girl is so rude.

Leisure Partner

6/10

Pleasant

17 Apr 2021

Verified traveler

Thid property was very 'worn'. It had a broken mirror damaged flooring in several places, a broken chair and the walls needed re-painting as there were numerous marks throughout.

Partner

10/10

Exceptional

01 Apr 2021

Verified traveler

A good size studio flat in a good location and the stuff is very nice and helpful!

Business_and_leisure Self

10/10

Exceptional

17 Mar 2021

Pawel

Great location for resonable price .

The girl at reception is very helpful and professional . I actually extended my stay and we think to rent from you for 1-2 months more . Thank you .

Friends_and_family Friends

4/10

Poor

07 Feb 2021

Verified traveler

The room was big which was great but the headboard area was really greasy. The lock on the door was badly fitting. It was really noisy as the room I had was by the road. I got woken up lots of times by people coming in at odd times.

Business Self

4/10

Poor

06 Jan 2021

Colin

The price for the rooms is ridiculous! First room the smoke detector was beeping. When called reception got told it would stop. Had to tell him to come along and hear. When he did he moved us to another room. This one the toilet wouldn’t flush. When called reception he started to tell me how to flush the loo. As well as that the carpet runner strip to keep the carpet down was coming out of the floor with screws sticking up. When pointed that out the receptionist thought he could get a screwdriver and fix, soon got pointed out to him it would take more than a screw driver.
Then third room a little present in the loo bowl which had to flush? At least that flay

Business

6/10

Pleasant

04 Jun 2020

Matias

What we liked: Location was amazing, the size and comfort of the bed was alright for two people, Check in and check out were ok time-wise

What we disliked: Toilet wasn’t flushed when I checked in the room, there were hairs in the shower, stains from food in the bed tables, curtains were full of dust as if they weren’t washed for years... General cleanliness was bad, even during Covid-19

Business Partner

8/10

Excellent

03 Jun 2020

Mm Hassan

Good

Overall It was good Indian guy at reception was very friendly and helpful I stayed in basement studio very clean only negative was no access to balcony

Friends_and_family Friends

4/10

Poor

18 May 2020

Covid-19

Very very basic. Old building no control on noise between guests. No visible signs of any extra cleaning measures because of Covid19. However, if you are looking for cheap accommodation in central London, this might suit. Good WIFI. Walking distance to many amenities. Reception is at number 55 in the same street.

Business_and_leisure Self