Name: Vancouver Studios
Address: Princes Square, 30, London, W2 4NJ, GB

2/10

Poor

15 Jul 2026

Felisa

I checked in to find the room unsanitary. Do not trust the photos or the property description online! It’s a complete misrepresentation of the actual accommodation.
The worst experience I’ve ever encountered anywhere. Sheets were dusty; the chair was stained; the bathroom was unclean. There was a small, dusty fan in the room to top it all off. I had to check out immediately and get another hotel next door. They refused to refund my money because I was outside the cancellation window but the room was uninhabitable and sub standard. They need to hold themselves to a higher standard and not penalize guests when the room is dirty. There was no way I was going to lie down on the bed even for a single night!
Absolutely horrendous. I checked out so quickly I even left my hat behind. What a nightmare. If you are going to have a strict cancellation policy, you should at least make sure that the room meets basic standards for cleanness.

Self

10/10

Exceptional

13 Jul 2026

Laurie

Great hotel! Host upon arrival was excellent very informative. Our room was not quite ready upon arrival but was communicated with straight away and sat in the beautiful garden. We had the balcony suite which I highly recommend. Breakfast was delicious, if your thinking to go out for breakfast you would be wasting your time as the continental breakfast is great!

Partner

8/10

Excellent

10 Jul 2026

Robert

Tiny but spotless room
3 flights of stairs with luggage is very challenging

Self

10/10

Exceptional

06 Jul 2026

Lee

A real find in a lovely part of London. Rooms well equipped and modern.

Lovely gardens at the back of the property.

Staff very friendly.

Close to underground stations, amenities and Hyde Park.

Loved it.

Partner

8/10

Excellent

28 Jun 2026

Majella

Lovely room and very central for everything. Tube station was only 2 min walk away with supermarkets around the corner. Only criticism is that I was on the 4th floor which meant a lot of stairs as there was no lift.

Self

10/10

Exceptional

26 Jun 2026

Mary

I always stay at Vancouver Studios when I’m in London. The place is spotless, the staff is as nice as can be, and the hotel has up-to-date kitchenettes and bathrooms but retains old-fashioned charm. Whenever you leave, you hand in your key, one fewer thing to worry about. Bayswater and Queensway tube stations are only a few minutes’ walk away.

Self

10/10

Exceptional

22 Jun 2026

Linda

Great staff. Convenient and quiet location.

Self

8/10

Excellent

17 Jun 2026

Christopher

So pleased to have found this charming place that is so well located and reasonably priced. Great staff and facilities. Willl definitely recommend and be back again.

Self

10/10

Exceptional

15 Jun 2026

Graham

Very clean and welcoming hotel. Would stay agson

Self

10/10

Exceptional

14 Jun 2026

Debbie

The kitchen was perfect for our needs, room was clean. Staff were very friendly and helpful, will certainly return and refer others.

Partner

10/10

Exceptional

09 Jun 2026

Ashleigh

Hotel was overall clean and staff was polite and attentive. We did get put in the basement across from the laundry with no AC in a heatwave, though we were given a fan, the hot air from the clothes dryer meant no reprieve from the heat by opening the window at night.

10/10

Exceptional

07 Jun 2026

Lois

Lovely welcome, the hosts were so kind and helpful. The room was much bigger than expected!! Very clean and beautiful style. Great location too !
Highly recommend x

Family

8/10

Excellent

05 Jun 2026

David

Good value for money, clean room, My room was up on 3rd floor, no lift, so maybe ask for lower room if you struggle with stairs!

4/10

Poor

04 Jun 2026

Marianne

Our stay was disappointing. We would not recommend this hotel in warmer months.
We arrived at the accommodation and it was 30+ degrees to find no aircon in rooms or general areas. Now we should have read room descriptions properly but we assumed most hotels have this facility. So for us, we had to sleep with the window open. We were in the front of the hotel , opposite another hotel. So our room was flooded with light because we needed to have the window open. Then 6 of the 8 nights we stayed, between 10 and midnight, a massive laundry truck pulls up across the road and for over and hour, we listen to the noises of trolleys , men and a truck lift!
We perhaps could have asked to be moved to a a garden facing room but then we would have had the smell of cigarettes wafting in as guest & I believe staff, smoke in the garden. A higher floor would have mean carrying our large suitcases up flights of stairs.
As for the staff, we were always greeted warmly by most of them. However, the lady who was there to check us in and also when we checked out was lovely the day we checked in but hit and miss after that. In fact, she was rude to my daughter who received a birthday gift whilst staying there. She said she didn’t know who the parcel was for, although it clearly stated our room number. What she should have said to my daughter was , “happy birthday”
Overall, this hotel is in a great location, easy access to train but is overpriced for such an uncomfortable 8 days.

10/10

Exceptional

01 Jun 2026

Alyson

Such a nice welcome and so friendly. The staff were happy to look after our bags when we arrived early and after checkout also. The little garden at the back was perfect to have a drink in from the bar. Having a little stove and toaster was such a great idea. The rooms were very warm although it was the hottest day in May on record. The ceiling fan helped. A lovely view from the window out across the rooftops to the church. The shops nearby were of a great variety and not far to walk. The Would definitely visit again.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Tina

The building is lovely and the garden is such a bonus. We were there for 4 nights . We met a lot of the staff and they were all friendly and very helpful.

The location is perfect. Very quiet, safe and peaceful to sleep and walk in. Kensington Palace and gardens a quick 15 minute walk and Hyde Park 5 mins.

Bayswater Station is a 4 to 5 min walk, TONS of fun places to eat and or drink within the same five min walk...Tesco Express and other independent shops to pop in to for snacks or fruit, etc. also.

We stayed in a twin room with a kitchenette on the first floor, window opening to the back garden. It met our needs perfectly except we were there during a week long heatwave (30 deg C+) and there is no AC. Thankfully, this is not a normal issue in London.

If you are really sensitive to summer heat and require AC, you may not enjoy your stay. Also, I stayed with my 79 year old mother and thankfully we were on the first floor which is up one flight of stairs. We had no accessibility challenges, but if you do have any such issues (knees, hips, and such) keep the stairs in mind.

Also, there is no lift/elevator, so if you carry a lot of luggage be prepared to lift it.

All said, I recommend this place and would happily return on my next trip.

Family

8/10

Excellent

28 May 2026

Camille

The room itself was small but recently updated, with everything needed for a comfortable stay. The rest of the hotel has a more traditional style, which is quite charming. Only thing to note is that there is no lift or air conditioning and the top floor got quite warm in summer weather!

Self

8/10

Excellent

26 May 2026

Shara

It was a wonderful place to stay. Clean room. Excellent check-in they even allowed me to check in early as my flight arrived in the morning. It would be better with air conditioning. But overall very nice.

Self

8/10

Excellent

25 May 2026

Peni

We loved the garden where we could sit for breakfast and evening drinks. Staff were so helpful and really welcoming. Our rooms were bijou but nice, bathrooms however very small

Family

8/10

Excellent

21 May 2026

Mark

Stairs are a bit much. I’m very fit and the 4th floor was a challenge with luggage. Otherwise great value, excellent location and staff was wonderful.

Self

4/10

Poor

20 May 2026

Alissa

Not a fan of this hotel. It was very overpriced for what it was, and the pictures do not accurately reflect the inside: not modern, dingy, and covered with dead animal decor. Had I realized there would so many animal heads, I would have booked elsewhere - not to mention the giant deer facing the bed in the basement suite we got. It gave me the major creeps. And with no elevator, it was tough with the suitcases. I’d recommend looking elsewhere to stay.

10/10

Exceptional

01 May 2026

lillian

I really enjoyed my stay at the Vancouver. Staff were friendly, welcoming and always making sure I felt taken care of. The location is fantastic- few minutes walk to 2 different metro stations and bus stops, but in my garden-facing room it was quiet and had a nice view and fresh air. The room was tidy, as it looked in the photos and was very comfortable. For the price I felt the value of location, stylish room and kitchenette was excellent and felt like home. Shower was cozy, but great hot water was a luxury. I enjoyed the kitchenette and it was stocked with everything I needed.

8/10

Excellent

29 Apr 2026

Matthew

The hotel was an excellent choice for our short stay in London as we prepared to continue our travels. The staff were consistently friendly and accommodating, which made the experience especially pleasant. The surrounding area was clean, well-kept, and felt very safe.

The only minor note was that the lobby appeared to be undergoing some upgrades during our visit. Aside from that, everything was smooth and comfortable. We had a very positive experience overall and would gladly recommend this hotel to others.

4/10

Poor

27 Apr 2026

Charlotte

Tired decor and furnishings, my duvet cover had stains on it, walls were paper thin - I could hear whoever was nextdoor to me talking loudly on the phone in the early hours of the morning. Only plus is good location.

Self

8/10

Excellent

24 Apr 2026

Joseph

Price is fair.

Good location for transit connections, restaurants, grocery stores. Safe.

Walkable to main tourist sites.

Everything clean, everything works, including small kitchenette, fridge.

No lift, steep stairs to upper floors only negative.

Given London prices 100 pound per night was a good value IMO.

Self

8/10

Excellent

22 Apr 2026

Samuel

Room was not ready but upgraded as a result to a lovely apartment. This was clean, wi-fi was good and the garden outside is a lovely place to relax.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Jacqueline

I was extremely happy with my stay at Vancouver Studio Suites. The location in Bayswater is fantastic: it’s an upscale, clean, and safe neighbourhood, just a 5-minute walk to the Bayswater tube station, there’s loads of excellent restaurants/cafes/pubs nearby, and there’s a M&S food/alcohol store just a couple of blocks away. The staff were friendly, efficient, and kind and my check-in and my check-out were smooth. I was concerned about what floor my room was on as there is no elevator and I have really bad knees. Fortunately I was able to get a room on the 2nd floor - so the stairs were manageable. My room, while compact, was clean and comfortable. I would have loved more space but I was willing to trade $’s for size (it was excellent value). There was a mini fridge which I loved so that I could have a glass of cold white wine after coming back from a full day of sightseeing. Be sure to check out Portobello Road and Market, and all the pretty houses in Nottinghill (just a few minutes away). Hyde Park was also really fast and easy to get on foot. I would recommend this accommodation without hesitation.

Self

10/10

Exceptional

09 Apr 2026

Moira

Lovely staff and area perfect for overnight stay

Family_with_children

10/10

Exceptional

08 Apr 2026

Ghislaine

Good location with short walking distance to public transport, shops, pubs and restaurants. The place and our room was decorated to a high standard. We also found the 24 hour desk service very helpful and loved the option of being able to enjoy a hot cup of tea in the middle of the night before retiring to our beds.

The garden is a lovely place to relax before or after a busy day. Overall, we enjoyed our stay. And to give credit where credit's due: the reason why I'm not mentioning any issues at all is because we felt that the few concerns we had were addressed during our stay which made us feel happy to come back for another trip, as I am often in London for work and to visit family. I look forward to staying at Vancouver Studios again. :)

Family

8/10

Excellent

27 Mar 2026

Ciorstan

Clean and nice room, door heavy so banged when leaving and worried I’d disturb others but slept well

Self

10/10

Exceptional

25 Mar 2026

Reagan

Vancouver Studios was amazing! Cutest hotel/bed&breakfast. Excellent location, friendly staff, cleanliness was superb.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Sladjana

Great place for a London trip, especially for those who want to be able to prepare some basic meals.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

David

Friendly and helpful staff, comfortable rooms but 3rd floor stairs are too steep with difficult rope handles. 1st and 2nd floor stairs are fine.

10/10

Exceptional

20 Mar 2026

Jennifer

This is my fourth visit to Vancouver Studios and as always provided all I needed for my stay. Immaculately clean and ordered with the extraordinary capability to turn a very small space into a highly functional, meet all short term needs, apartment - including the visual experience of open airiness. Very comfortable bed, high pressure reliable shower - everything required for short term self provision in a highly organised kitchenette, plenty of storage in the form of drawers and cupboards. Quiet, airy, and as warm/cool as I chose it to be. Also every staff member is charming, friendly, helpful, informative - very inclusive but totally non interfering unless requested. My experience this time as previously is that any issues are immediately attended to and resolved. The location is very convenient for immediate access to transport and shops but is itself in a very quiet tree lined avenue. I am so pleased I found this hotel and will continue to return whenever I am in London

Self

10/10

Exceptional

15 Mar 2026

Marc-André

The single bed rooms are perfect for solo travellers

Self

8/10

Excellent

14 Mar 2026

Amanda

Plenty of shops nearby in walking distance.

Partner

4/10

Poor

08 Mar 2026

Bethan

The rooms smelt like egg, we were on the top floor to begin with which was awful to get up to. The stairs are a killer and very windy. We then complained about our room and first felt like we weren’t believed and the boy receptionist came to check our room and finally believed us. We got moved to the first floor with two separate beds which we weren’t to pleased about. In the morning got up to shower and the shower smelt like egg again, we packed up our stuff and left early disappointed and a bit disgusted. It is near some shops however the egg smell really put us off going back to this hotel

Partner

6/10

Pleasant

08 Mar 2026

Virginia

The room was on the 4th floor with no lift. The first two flights were ok but the last two were extremely steep and narrow, making them difficult and somewhat dangerous with luggage.

Self

10/10

Exceptional

24 Feb 2026

Jeannette

Comfort of room and location. I think it would be a great idea to have some kind of handrail on staircases. They are dangerous especially when carrying heavy bags.

10/10

Exceptional

23 Feb 2026

Jessica

The room was perfect, the staff were incredibly friendly and helpful.

10/10

Exceptional

19 Feb 2026

Charlotte

Lovely clean room and friendly, helpful staff. Hopefully stay there again.

Family_with_children

10/10

Exceptional

08 Feb 2026

Cynthia

spotlessly clean room, bathroom, and kitchen
**exceptionally kind and helpful staff**
great location
lovely bar/cafe on site

6/10

Pleasant

29 Jan 2026

Said

I didn’t really like how I had to give my key every time I left. Felt like I was being babysat. Also, I couldn’t Open my window at certain moments bc cigarette smoke would come inside from people smoking outside.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Joseph

I very much enjoyed my stay here at Vancouver Studios. I like to have a kitchenette when I travel so I can prepare my breakfast in the morning. The room was very clean. The hotel was very clean. And the staff was incredibly friendly and courteous.
This will be my first choice anytime I return to London the location is quite convenient as well. Walking distance from two different tube stations.

Self

10/10

Exceptional

25 Jan 2026

Michael

Great hotel, well located just outside the main hustle and bustle of London but very close to transport links. Have stayed a couple of times now and will be staying again. Staff are always very friendly and rooms are always clean and well stocked.

10/10

Exceptional

23 Jan 2026

Kimberly

I have been coming to Vancouver Studios for over 12 years and love every stay. Each room is a mini apartment, with everything you need to cook for yourself or reheat takeaways. There a great water pressure in every room that I’ve stayed and never any issues with plenty of hot water. The staff is so warm and pleasant and get to know guests personally. Beautifully decorated in the rooms and throughout the multi level building. I’m an American and not a fan of walking for transportation. However, the hotel is a quick 5 minute walk to Bayswater tube and 7mins to Queensway; that gives you multiple routing options to explore the city without renting a car. Love, love, love this hotel!!! -Kimberly

10/10

Exceptional

23 Jan 2026

Leah

Friendly staff, great location

Leisure Self

8/10

Excellent

21 Jan 2026

Ingrid

Great location and good staff. I liked that it wasn't this commercial chain bohemoth hotel but more of a mom and pop. The hallway and doorway were tight and bathroom small but we enjoyed the decor in the room and tiny balcony.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Robert

The staff at Vancouver couldn’t have been nicer or more accommodating!!! They were so friendly and helpful and even went above and beyond to put us in a room that was more accessible for us and our infant. The room was excellent, clean, and we would 1000% stay here again. A short walk to two metro stops, and in such a quiet location, it’s totally worth it!!

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Eman

Comfortable, well equipped suite for a family of 4, very charming decor, and very attentive service.

10/10

Exceptional

02 Jan 2026

Sarah

Everything about my stay was great! The room was warm and had everything I needed. The staff were helpful, the breakfast great and I loved the décor. The hotel is also in a brilliant location for getting food!

having a central London base

Self

10/10

Exceptional

01 Jan 2026

Ricky

I loved staying in this charming and special property. The decor really made me feel like I was staying in a friend’s large home. It is within walking distance of many good shops, cafes, and places to eat. About ten minutes walking from Queensway tube. The staff were all quite kind. Staying here really enhanced this trip to London. As always sad to leave but would like to return.

Self

10/10

Exceptional

24 Dec 2025

Jonathan

This worked really well for me. Just a small walk from Bayswater tube, which in turn is a small walk from Queensway tube, meaning lots to choose from. Quiet street. Felt very safe at night. Note there's no elevator (at least in my wing), so if that's a dealbreaker, watch out, but it wasn't an issue for me. Good shower, sink, tea, temp of room was great, comfy bed, didn't hear any neighboring rooms, nice staff. Great. Would totally come back

Self

10/10

Exceptional

13 Dec 2025

Tina

The staff were always amazing! Room was clean and plenty of space! Conveniently located close to stores and the tube!

Leisure Partner

8/10

Excellent

07 Dec 2025

Liana

The location was within comfortable walking distance to Bayswater Station, which made getting around very convenient.

Our room was situated in the basement, and while it was generally fine, we could clearly hear footsteps from people walking above us. It wasn’t unbearable, but it’s something to take note of if you’re a light sleeper.

Also, do note that there is no housekeeping provided for stays shorter than a week. It wasn’t a major issue, but it’s good to be aware of in advance.

Overall, a decent and convenient stay with a great location, just with a few minor drawbacks.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Ian

Perfect stay. Great accommodation, has everything you need and excellent location

Business

8/10

Excellent

04 Dec 2025

Andrew

Room was compact but well thought out and bed was comfortable, location suited me so was good value for money

Business

8/10

Excellent

02 Dec 2025

Anja

great location
really helpful staff
room is compact but practical, kitchen was a bonus
great value for money

Business

10/10

Exceptional

24 Nov 2025

Rob

so quiet! so nice! can’t wait to stay here again

10/10

Exceptional

21 Nov 2025

Sara

This place is a gem! So quaint, cozy, and personalised. My room had a kitchenette which was lovely. And definitely loved the breakfast by the fire! I would def stay here again!

Self

8/10

Excellent

16 Nov 2025

Suzanna

Room was small but cosy, and bed also quite small, a little bit of noise from the other rooms upstairs, and an alarm sounding off first thing, but overall a great place to stay and super convenient.

10/10

Exceptional

10 Nov 2025

Yvonne

Friendly helpful welcoming staff. Hotel was in a lovely quiet location 5 minutes walk from the tube station. The room was spotlessly clean with a very comfortable bed and a well equipped kitchenette. We were on the 4th floor which was a good workout on the legs - would suggest requesting a lower floor room if you have any mobility issues.

Business

6/10

Pleasant

09 Nov 2025

JONGHWA

No breakfast, tiny bathroom, old fashionable room, hard to find the room, But kind reception person

Friends_and_family Friends

4/10

Poor

07 Nov 2025

Jeden

The fire alarm went off five times over my three nights’ stay, waking me up from my sleep each time. It was always a false alarm, but I was told it couldn’t be helped. I have a heart condition and the loud sound gave me a terrible palpitations. How does anyone ever get a good night’s sleep here?

Business

10/10

Exceptional

06 Nov 2025

Krista

Clean spacious room with very friendly staff.

Leisure Family

8/10

Excellent

04 Nov 2025

Sarah Jane

Great location, clean room. Staff seemed harried and focussed on getting things done rather than being guest orientated.

Self

10/10

Exceptional

02 Nov 2025

Jeanette

Really well designed studio with great facilities and very clean.

Self

8/10

Excellent

02 Nov 2025

Sheng

It was very pleasant to stay here, staff were very friendly, room was clean, and the location is very good, very convenient

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Sari

Clean room and good bed. Friendly staff.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Andy

Perfect

10/10

Exceptional

23 Oct 2025

Ian

Great location and excellent staff. Highly recommend

Business

4/10

Poor

18 Oct 2025

ivana

Unfortunately although the room was perfect , we arrived back to find no hot water in the shower after a long day out and about !
We contacted the reception who said there was no maintenance ,and being busy with other check ins never got back to us …
How can this happen in a hotel ? The room was located 3 flight of stairs went down to ask about the shower after waiting 20 minutes to get hot water ??
Thia obviously ruined our stay and the unprofessional attitude of the receptionist didn’t help .

Leisure Family

10/10

Exceptional

15 Oct 2025

Yan Shen

Room was a bit worn out but clean and spacious. 5 minutes walk from underground with mark and spencer along the way.

8/10

Excellent

14 Oct 2025

Thomas

Boutique Hotel, convenient location and clean

Boutique hotel near several tube lines, the staff is friendly and it is clean. The only thing there is no elevator so if you're on the 4th floor (highest floor) it is a workout to carry your luggage up the stairs as they are narrow. Recommend as it is a reasonably priced and in a good area. It is about a 15 minute walk to Notting Hill.

Self

10/10

Exceptional

14 Oct 2025

John Michael

Staff friendly and informative on arrival. Room was clean and well maintained and equipped in the kitchenette. Beautifully decorated hotel with elegant features. Garden area a lovely place to sit in the morning with a brew. Although I didn’t have breakfast there the bar area was always stocked with a lovely continental style food. Highly recommended.

Leisure Self

8/10

Excellent

09 Oct 2025

Javier

This charming hotel is situated in a quiet and safe neighbourhood. It is conveniently located near numerous dining options and several underground stations, all within walking distance. The rooms are modern and comfortable, despite their compact size. My sole complaint was the bed, which appeared to have been rotated and was sagging towards one side. Other than this, the hotel was excellent.

Leisure Self

10/10

Exceptional

09 Oct 2025

Ian

Clean room, nicely fitted. Good value.

Business

8/10

Excellent

09 Oct 2025

Debra Yeo

This is a charming hotel with very friendly staff. My room was tiny but very cosy. The downside is the noise from the street if you’re on that side of the hotel. I used my earplugs and slept great the first night. The second I kept the earplugs out so I would hear my alarm. An unusually high wind made the flag poles outside my fifth floor room bang all night. But I would stay here again because of what you get for the price.

Leisure Self

8/10

Excellent

02 Oct 2025

Jeffrey

A very pleasant stay. Room rather small but packed with amenity. Little outlook because we specifically asked for a room with no stairs. Handy to tube station and the redt of zlondon.cho

Leisure Partner

6/10

Pleasant

01 Oct 2025

Office of

The area was nice and quiet with easy access to restaurants, groceries and public transportation. The hotel was older but reasonably maintained. The initial room had a bed that was so worn and an indentation in the mattress that caused me to wake with some back stiffness. They did accommodate my requests change rooms and the 2nd bed was much better. The sign on their bathroom I instructed on how to get towel changes when needed but no cleaning person ever came into the room to check on that. I had to walk down the stairs to ask the night clerk for fresh towels because the phone in the room didn't work. London is expensive so I had to go with value which this hotel did offer.

Self

10/10

Exceptional

01 Oct 2025

Catharine

Great place and location

10/10

Exceptional

24 Sep 2025

Phyllis

We loved the garden terrace in the back and the staff were all very helpful. The breakfast was nice but limited (great latte).
There was a table & chairs in our room (I assume in association with the small kitchenette). However that left no room for luggage at all. Perhaps a cafe table would serve better? The beds were very comfortable and they were able to hold our luggage albeit at a cost of 25€ (which I thought to be a bit steep).
All in all we enjoyed our stay.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Karina

Friendly and helpful staff and lovely accommodation. The apartment was in the basement so it was a bit dark in the lounge area, but otherwise it was perfect for what we wanted. Plenty of room for 3 of us for one night. Note also there is no door to the twin bedroom.

Leisure Friends

8/10

Excellent

11 Sep 2025

Valerie

Lovely quirky building

Lovely quirky building full of character. Good central location and a kitchenette in my room which would be really useful for a longer stay.
My only negative was it was difficult to find because of how many streets form Princes Square!

Self

4/10

Poor

11 Sep 2025

William

If older, insure the room location.

Unfortunately I arrived (76 y.old male) for a 3 day stay to find my room was a 4th floor walk-up (77 steps). When expressing my concern/displeasure hoping it could be changed, if not then, but maybe the next day, and they pretty much blew me off. Sorry we are rather full.
Well at my age the climb was difficult and somewhat hazardous. They did have someone bring my larger suitcase up.
It became an issue as I had to more carefully plan any trip outside. No quick run to the pub or Tesco for a snack given the hassle of going down and back up. It completely changed my trip planning and scheduling. I think they could have made a much better effort to move me later in my stay. So if you can't climb 77 stairs everytime you want to go out, reconsider your choice. The place was clean and lovely and the location excellent, but the room assigned was unacceptable and greater care should have been given to the remainder of my stay

Self

8/10

Excellent

11 Sep 2025

Tracey

Friendly and helpful

Very friendly hotel and staff. Great location and very helpful staff. Room was up 3 flights of stairs with no lift access so might be a consideration for some guests but the hotel staff kindly helped with my luggage.

Business

8/10

Excellent

05 Sep 2025

Svetozar

Decent place in a decent location

Family room of adequate size, clean and properly furnished. Comfy beds. The staff is polite. The location is perfect in general and for what we were looking for. Three tube stations within 10 mins., one stop from Paddington for a quick transfer to Heathrow. Hyde Park is 5 mins away. Plenty of restaurants in the area, representing the popular cuisines. Department stores of various size and level.

Friends_and_family Family

2/10

Poor

01 Sep 2025

John

I felt uncomfortable staying here. The staff was less than cordial and argued when I explained thst I had limited ability to carry luggage up multiple flights of stairs. There aas non air conditioning and the room was rather dark. I received no housekeeping services diring my stay but was required to leave the key each time I ventured out. During my stay I was a victim.of identify theft and left early. I have been unable to resolve that issue. The property has a nice appearance and is in a good location. However I did not find it welcoming or warm and friendly. It made me uncomfortable and I travel frequently.

Leisure Self

10/10

Exceptional

30 Aug 2025

Delia

VHS is such a beautiful hotel in a perfect central location. The general manager, Luca, is absolutely amazing! We got to the hotel a few hours before check-in, and he went out of his way to move some things around so that all three of us could get into our rooms by 11am. VHS is perfect combination of charm, comfort, and hospitality. Highly recommended!

Leisure Family

10/10

Exceptional

19 Aug 2025

Jennifer

This is my ideal stay - I will keep returning!

This is my third stay in this excellent answer to my London trip needs. As always immaculately clean and very comfortable. Highly functional organisation of a small space that provides for everything including a tea towel. I don't know if the room walls are sound proofed but it is always quiet and private. The staff are always friendly and available and this time there was a difficulty with the hot water supply to my shower which was promptly fixed - so immediately not a problem! It is a quaint and stylish environment - so the only arduous element, which is the journey up and down the stairs, becomes intriguing! The location is ideal - minutes on foot from Bayswater tube station or alternatively within a comfortable and flat surfaced 15 minutes walk from Paddington. The immediate locale very quiet and residentially attractive and yet again within minutes there is access to shops and all supplies. The 24 hour reception provides for a sense of continuous care and security. This is my ideal stay - I will keep returning!

Self

10/10

Exceptional

06 Aug 2025

Kirsten

An amazing stay - the staff were friendly and super helpful with everything - the location is amazing and a hidden gem !

Would definitely stay here again

6/10

Pleasant

05 Aug 2025

Monica

I book a city view private apartment for four persons. When I arrived the sent me to the basement that accommodated 3 persons (described in the page) without any ventilation and without any views. The smell of humidity was disappointing. The bathroom was big but the shower is smaller than a cruise.

Leisure Family

10/10

Exceptional

01 Aug 2025

Colin

Perfect and will definitely be back

10/10

Exceptional

30 Jul 2025

Andre

Very clean and well kept place. Also has a lot of charm and character.
The family apartment with queen bed in living room and additional bedroom with two beds was very comfortable and functional.
Recommended!

Leisure Family

6/10

Pleasant

23 Jul 2025

Sherrie

It’s clean

Leisure Self

10/10

Exceptional

19 Jul 2025

Birgitt

I had a fantastic stay at Vancouver studios. The hotel was in a perfect location and the room was unbelievably well equipped and throughout . I will definitely stay there again the next time I visit.

Business Self

6/10

Pleasant

17 Jul 2025

David

Dated property. No elevator . Small bathroom. Good size room. Friendly staff. Great location . Overall pretty good value for the price .

Leisure Family

10/10

Exceptional

15 Jul 2025

lorna

My daughter and i had an Absolutely lovely stay at this hotel
Welcoming the weather was over 30° and instantly we were given bottles of water this hotel is stunning a must see to believe we love all the quirky features from the Armoured Suit landing the pictues walls fresh and so clean large wooden plantation ceiling fan kept our room cool the beautiful walled garden olenty little noooks and crannys to sit around with pond and fountain the carb fish splashing about all the windows had plantation shutters the plants just beautiful
Alot of hard work from all staff (Gardner Reception Cleaning Staff has brought this hotel to a high standard and has kept it high
Welldone to all the family
Lorna & Diane happy 😊 ❤️

4/10

Poor

13 Jul 2025

Tamara

There are no lifts in this property and I was not notified prior ~ that I would have to navigate 3 flights of steep stairs to get to my tiny single room. By tiny, I mean that the door doesn’t even open fully. The staff were less than helpful when it came to my check out as I had no idea how I was to get my suitcase down these stairs with a bad back.
Communication terrible and ladies were actually quite rude in making me feel like it was my problem. I will never stay again nor would I recommend. It’s unfortunate that this was my experience but hopefully it might support others when making a decision on where to stay…

Leisure Self

8/10

Excellent

11 Jul 2025

Melanie

Pretty property without some amenities

Overall a lovely property. We were visiting during a summer heatwave making the lack of AC and the squeaky fan challenging for rest. Bathroom is very clean but tiny and hard to control water temperature.

Friends_and_family Family