Name: Phoenix Hotel
Address: Kensington Gardens Square, 1-8, London, W2 4BH, GB

6/10

Pleasant

03 Aug 2026

Mikael

Nice and very central hotel. Quiet neighborhood. But no AC and it was in the 90s outside

6/10

Pleasant

03 Aug 2026

Elizabeth

Nice hotel. They advertise they have ac. It's actually a big,loud portable unit that blows air the temp of the room. We were there 8 nights and our room was a humid hot 80'

10/10

Exceptional

31 Jul 2026

Julian Michael

...

8/10

Excellent

12 Jul 2026

Rachel

Clean room, perfectly fine for 1 night stay as a solo traveller. There were 2 fans in the room so I slept fine despite the heatwave.

Self

10/10

Exceptional

08 Jul 2026

David

Lovely hotel in a prime location. Staff were very helpful and accommodating. Room was clean and comfortable. Breakfast was really nice with a wide range of tastes catered for

Partner

4/10

Poor

07 Jul 2026

Noah

I arrived to my room on a sunny day to find a broken fan. I quickly called reception but proceeded to sweat for 30 mins as I kept waiting and calling for a replacement. Later, it took almost two hours to receive a iron once again after repeated asks. Then, on both Saturday and Sunday mornings I was woken up by the housekeeping with a knock on the door to clean the room at 9am.

The hotel uses single use plastics and provided body wash containers which were way too small. Breakfast was inedible. Location was convenient and central.

Self

10/10

Exceptional

05 Jul 2026

Marianna

This is my 5th stay at the Phoenix. Can’t beat the location!

Self

10/10

Exceptional

03 Jul 2026

Gregory Eugene

It is a nice hotel. But no A/C in the rooms is difficult on a humid summer's day. They didn't even put a blanket on the bed because it would not be used.

Self

8/10

Excellent

30 Jun 2026

Gerald

A good 3 star hotel which I would recommend to anyone visiting London.

Self

2/10

Poor

28 Jun 2026

Debjani

Horrible. Do not stay here. No air conditioning and they didn't even give us water in 98 degrees Fahrenheit /37 degrees Celsius heat! Absolutely miserable. We were not able to sleep at all because of how hot it was and we got sick because of it. This ruined the rest of our vacation. If they do not have air conditioning accommodations, they need to make that abundantly apparent on their Expedia profile. Do not stay here if you want to have a comfortable stay. The room itself and the bathroom are TINY and you cannot even walk in the bathroom. The exhaust in the bathroom also did not work which made the heat ten times worse. The breakfast was also bad and there is no hot food. Only cold pieces of bread and cheese. They also yell at you if you have more than one cup of coffee and say you cannot come in for breakfast if you already went down to get a singular cup of coffee. I will have nightmares about this place.

Family

10/10

Exceptional

26 Jun 2026

Steven

AA+ thank you

Self

6/10

Pleasant

24 Jun 2026

John

The Phoenix is normally a very nice central hotel with adequate rooms. In a heat wave it is unliveable as there is no air conditioning in the rooms.

Partner

10/10

Exceptional

17 Jun 2026

Kathryn

Phoenix Hotel was wonderful. We will stay here the next time we come to London. Location was perfect. Close to Bayswater subway station and lots of restaurants and little grocery. The breakfast was great. We were very happy with our stay and can’t wait to go back.

Family_with_children

10/10

Exceptional

12 Jun 2026

Leslie

Very nicely maintained hotel in an excellent location. The single room was very small, but that was expected, and it was fine for one person. The furnishings seemed new enough and the water pressure in the shower was strong. The bed was a little lumpy. The continental breakfast was quite nice if you're happy without hot dishes. The location is minutes from the high street with two Tube stations and loads of cafes, restaurants and shops. Kensington Gardens/Hyde Park is a short (less than 10 minute) walk. The hotel is on a quiet street. The hotel bar is never open, but there are at least 4 pubs within 2 minutes. Overall very good value for money.

Self

10/10

Exceptional

03 Jun 2026

Megan

Very clean, great location, and friendly staff. I stayed during a heatwave and the no air conditioning wasn’t fun, but I understand it’s an old building probably difficult to upgrade. But overall, fantastic place and would recommend for anytime besides the hottest week of the year!

Self

10/10

Exceptional

26 May 2026

Tao

Loved the place, superb location.

10/10

Exceptional

25 May 2026

Kim

Location is really good

6/10

Pleasant

21 May 2026

Jayne

Pros
Location
Clean bathroom and lovely white towels
Early check in compared to most properties
Staff efficient.
Comfortable bed
Bathtub a big plus
Cons
Room very hot on arrival
Opened window and smell outside resembled weed (not hotels fault)
I didn’t know there was a kettle until I searched through the room. Might be worth mentioning it on check-in
No hair conditioner. Tricky when you are already in the shower.
Lots of waiting at elevator.
Staff efficient and effective, not much eye contact or smiles on check in.
Breakfast adequate, but very busy at 8am. Consider a booking system to keep numbers spread out?

Self

10/10

Exceptional

17 May 2026

Mark

We had a triple room which was very clean and spacioius. The hotel is convenient for Paddington and travel throughout London.
Breakfast was excellent- even the coffee was good.
The staff on reception were very helpful.

Family

10/10

Exceptional

14 May 2026

JUAN

The room and bathroom were big enough for us (three persons). The breakfast was really good. Very close to train station, restaurants and convenience stores. Staff very friendly.

Family

10/10

Exceptional

13 May 2026

Brenda

Great location. Hotel has a lift which is a big plus. I would stay again!

Self

10/10

Exceptional

12 May 2026

Paul

This hotel is in a very convenient location for seeing all the sites in London. Our room was clean and quiet. The breakfast is very good.

10/10

Exceptional

11 May 2026

Donna

Clean and quiet rooms. Staff nice especially young man this morning who helped us with transportation to paddington station. We booked a taxi for 6:30am but no show as man locked keys in his vehicle! Man at the desk called few taxis but unsuccessful so called an Uber for us & hotel paid for it. Will definitely stay at hotel next time we visit London.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Nela

My second stay and it proved the first wasn’t a fluke….this hotel is a great find in London!
Rooms are clean and fresh, well equipped with kettle, hairdryer, toiletries etc.
Staff friendly and helpful.
Superb location close to plenty of restaurants & cafes plus 2 mainline tube stations.

Self

8/10

Excellent

30 Apr 2026

Ian

Hard to fault for the money. Just be aware that if the other single rooms are anything like mine they are extremely compact! That said, it had a nice private bathroom and small desk and comfortable bed. Would consider again.

Self

10/10

Exceptional

28 Apr 2026

David

Excellent and the assistance with my stay was above and beyond expectations.

Self

8/10

Excellent

25 Apr 2026

roy

Value for money

Self

6/10

Pleasant

19 Apr 2026

Jeremy Huw

Clean room, excellent staff, shops nearby

Self

6/10

Pleasant

19 Apr 2026

Jeremy Huw

Clean room, pleasant staff, excellent location

Self

10/10

Exceptional

26 Mar 2026

Vishwa

Clean room, good restaurants walkable from the hotel, nice staff.

10/10

Exceptional

21 Mar 2026

Nela

Lovely hotel in a great location.
Bathroom clean and looks new
Amenities in room - fan, refreshment tray, hairdryer, some toiletries
I had a single room, plenty big enough for me but fairly compact.
I had breakfast one day which was continental, lots of choice and an absolute bargain at £7.50!
Off the main thoroughfare but minutes from lots of restaurants, cafes, convenience stores and 2 tube stops so super easy to get around.
Definitely would recommend - price and location a steal for the area!

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

kate

Super location and very friendly staff

8/10

Excellent

14 Mar 2026

Divareo

I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops

Self

10/10

Exceptional

03 Feb 2026

ALAN

First room was quite noisy, was able to change rooms to a much quiter location.
Breakfast was varied and filling.
Location is great, multiple restaurants and few minutes to Bayswater tube stop.

Leisure Self

4/10

Poor

30 Jan 2026

Gary

Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be
half?

Leisure Friends

10/10

Exceptional

21 Jan 2026

floyd

Nice place but noisy neighbours both nights…

Business

10/10

Exceptional

17 Dec 2025

Gerald

Great stay

Self

10/10

Exceptional

21 Nov 2025

Carla

We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.

Leisure Family

10/10

Exceptional

21 Nov 2025

David

Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.

Business Self

10/10

Exceptional

19 Nov 2025

John-Paul

Lovely room, helpful staff

2/10

Poor

16 Nov 2025

Sam

I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag.

I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible.

This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Ann-Mary

The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!

Leisure Friends

10/10

Exceptional

29 Oct 2025

erik

Excellent hotel

Business_and_leisure Self

10/10

Exceptional

26 Oct 2025

Harriette

Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.

Leisure Self

8/10

Excellent

07 Oct 2025

Michael

location

10/10

Exceptional

03 Oct 2025

Aparna

Conv

10/10

Exceptional

28 Sep 2025

S

.

Business Self

10/10

Exceptional

28 Sep 2025

Gerald

Friendly staff

Self

10/10

Exceptional

19 Sep 2025

Marie

Excellent hotel

Leisure Family

10/10

Exceptional

01 Sep 2025

John

This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.

8/10

Excellent

29 Aug 2025

Peter

Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again

Leisure Self

6/10

Pleasant

28 Aug 2025

Stefian

Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.

Leisure Self

8/10

Excellent

26 Aug 2025

Rosemary

A lot of noise. I was unable to sleep

10/10

Exceptional

04 Aug 2025

Christina

Fab

Excellent

Business

4/10

Poor

27 Jul 2025

Silvia

I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!

Leisure Partner

4/10

Poor

14 Jul 2025

Spencer

This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down.
This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer.
The breakfast is basic but fine and the staff was very kind.

6/10

Pleasant

14 Jul 2025

Darlene

The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Kelly

The staff were excellent and went above and beyond for my mom in a wheelchair.

Leisure Family

8/10

Excellent

05 Jul 2025

Wendy

Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places.

The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.

Leisure Family

8/10

Excellent

05 Jul 2025

Roberta

Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.

Leisure Family

8/10

Excellent

01 Jul 2025

Verified traveler

Nice hotel.

Nice hotel, convenient, quiet location. I stayed in a single room, fairly small but clean and everything I required. Good value for London.

Business

10/10

Exceptional

01 Jun 2025

Rita

Comfortable room. Great location. Friendly staff.

Leisure Self

10/10

Exceptional

01 Jun 2025

Cassie

Relaxing and Wonderful.

The room, service, Breakfast and people were ALL lovely. I would for sure love to stay at the Phoenix on my next visit to London.:0 Thank you!

Self

10/10

Exceptional

26 Apr 2025

Leanne

Loved it!

The staff, location and updated rooms are wonderful! this is my second time here and i’ll be back! The breakfast is quite good too.

Partner

10/10

Exceptional

16 Apr 2025

Alexandria

Great safe area for a solo traveler.
The room was a great size. There was no AC but the weather was incredible so I just needed the fan.
I loved the breakfast. Lots of options.
You can easily stow your luggage until check in.
You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.

Leisure Self

10/10

Exceptional

13 Apr 2025

Aleta Scott

Everything was great

Business Partner

8/10

Excellent

12 Apr 2025

Bridget

Clean and very convenient.

8/10

Excellent

06 Apr 2025

Colleen

Nice place! Great location ! I wish there was potable water in the rooms!

6/10

Pleasant

26 Mar 2025

Navdeep

Great location

Leisure Self

10/10

Exceptional

25 Mar 2025

Juanita

Great breakfast, excellent customer service ☺️

8/10

Excellent

22 Mar 2025

Samantha

Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.

Leisure

10/10

Exceptional

22 Mar 2025

Maria

The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs.
The staff was very friendly and helpful!

Leisure Family

8/10

Excellent

18 Mar 2025

Fabien

Small room but an excellent value given the convenient location. Nice breakfast.

Leisure Self

4/10

Poor

08 Mar 2025

Eldiflor

Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.

Leisure

10/10

Exceptional

02 Mar 2025

Ramiro

A great boutique hotel, with all the convenience of a grand hotel, fantastic.

Self

10/10

Exceptional

21 Feb 2025

Wiktor

Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect.
A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.

Business Self

10/10

Exceptional

09 Feb 2025

Neil

Astrofest 2025

Enjoyed it very much. Tube station close by.

Self

10/10

Exceptional

14 Jan 2025

Pam

Great position, clean, good breakfast.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Lisa

Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.

Business_and_leisure Self

10/10

Exceptional

24 Dec 2024

Jennifer

Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.

Leisure Family

8/10

Excellent

15 Dec 2024

Maren

Great continental breakfast and the location is perfect!

Leisure Partner

8/10

Excellent

15 Dec 2024

Harry

Nice staff. Clean rooms. Fair price. Brilliant location

10/10

Exceptional

05 Dec 2024

Jane

I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.

Leisure Family

8/10

Excellent

24 Nov 2024

Ulf

Close to Underground and Kensington Gardens. Great value.

Self

10/10

Exceptional

04 Nov 2024

Stevana

Clean

Leisure Self

6/10

Pleasant

04 Nov 2024

Mohamed

Paying to be close to transit. Nothing else notable about the property or service - had the usual issues. Definitely not great accessibility inside the property.

10/10

Exceptional

02 Nov 2024

Joel

Lovely simple hotel in a great location.

Business_and_leisure Self

4/10

Poor

28 Oct 2024

Phil

It was a nice hotel but it was like a Furness! Couldn't cool the room down even though the radiator was off and it was cool outside as the windows didn't open very far and there was no air conditioning.

Leisure Partner

6/10

Pleasant

27 Oct 2024

Stamatina

It’s fine, a typical London hotel.

Business Self

2/10

Poor

18 Oct 2024

Paul

Got a bad room

I don’t usually give bad reviews but the room I stayed in B2 was downstairs and had a really musty smell. Turned out this transferred on to all my clothes, suit, coat, trainers and everything I had in suitcase had to be washed /dry cleaned to get rid of the smell.

Business

10/10

Exceptional

15 Oct 2024

Markku

Room was a little small even for a a double room. Otherwise everything else was great, close to lots of options for food, close walk to 3 different train stations, and staff was friendly and helpful.

Leisure Self

10/10

Exceptional

12 Oct 2024

Verified traveler

Good room!

Very pleasant stay! The room was simple but contained all one could need and was facing a lovely small park. It was also well situated and in a lovely area.

Only caveat was that there were no power outlet near the bed and that is something that could have been useful.

Self

6/10

Pleasant

04 Oct 2024

Eriola

Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside.
The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!

Business Self

10/10

Exceptional

01 Oct 2024

Vicki

It was a lovely stay! Just wished they had AC

Self

6/10

Pleasant

01 Oct 2024

Verified traveler

Single rooms very small but functional. Continental breakfast good. Slow single lift between floor.

Business

10/10

Exceptional

29 Sep 2024

Sarah

Good location near tube and buses. Good service

Self

10/10

Exceptional

25 Sep 2024

Kevin

The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Emma

Great location! So easy to get around, staff were friendly, some reviews mention how small the small double room is and I was prepared, but for one person, it was totally all I needed! The bed was comfy, I slept well. Great value if you're not looking to spend excessive money, but want to stay central to activities in London. I will absolutely stay here again!

Leisure Self

10/10

Exceptional

19 Sep 2024

Dana Marie

My first visit to London, Phoenix Hotel made it incredibly comfortable and welcoming.

Leisure Self

10/10

Exceptional

19 Sep 2024

Brian

Great location nothing hills very quiet area. Staff very professional so clean. Very quit I can sleep like a baby. I will recommend this hotel to anyone.

Leisure Self