Name: New Linden
Address: Leinster Square, 59, London, W2 4PS, GB

2/10

Poor

26 Jul 2026

robert

Booked a three bed suite and found it only had two beds. Got moved to a family room and it wasn’t great. Bed base was ripped, torn, and very scruffy. Curtains were ripped and shredded in places. Two fans in room but room was hotter than hell, windows wouldn’t open and stay open. Glass in the bottom of the bath found too.

Terrible stay, will not be back.

8/10

Excellent

20 Jul 2026

Luke

.

2/10

Poor

14 Jul 2026

Lior

Very old rundown hotel, tiny rooms you can't open a suitcase in. It was extremely hot and they had barely functional fans as their solution (no AC). Moldy smell in the corridors. The staff was not helpful. The manager was very nice. We only stayed one night out of four planned and escaped to a better hotel

Family_with_children

8/10

Excellent

07 Jul 2026

Gabriel

The room was small but really clean. Was a really hot day and the person in the reception was really helpful he gives us another fan . So pleased. Thanks you to the people in the reception always helpful.

Partner

6/10

Pleasant

07 Jul 2026

mark

Room was clean and modern though had some maintenance issues. i.e. 2 pin plug for table lamp when its a UK socket!! No shower curtain so floor gets very wet, bath but no water taps just the shower. No air con, though fan provided. Hair dryer available from reception. Room 17, was nice and quiet.
Excellent restaurant (Frame) and cafe (Beam) as well as a small sainsburys nearby.

Partner

6/10

Pleasant

07 Jul 2026

Oriol

Room was clean, although very worn out and small. What said a standard double looked more like a single room. 1 plug in whole room which was taken by the fan in this heat, bathroom outdated and small. Very noisy extractor fan. While pictures show rooms refurbed with new flooring, ours was very worn. We understand we were in Notting Hill and that was nice, and quiet but I stayed in other hotels 4 nights with same money. On other side, we were rewarded with an unexpected early check-in which was great for our plans.

Partner

8/10

Excellent

02 Jul 2026

Ammala

Very hotel

Friends

8/10

Excellent

01 Jul 2026

Nazir-Ahmed

Really well.kept hotel, unlike many others in the area.
Nice rooms, comfortable and spacious enough

Nice shops and restaurants near by

Family_with_children

2/10

Poor

29 Jun 2026

jessica

no ac

Family

4/10

Poor

28 Jun 2026

RIKKI

Location is great. Other than that, its an outdated, small, old place. Safe box doesn't work. Window doesn't stay up. Curtains are dusty. No breakfast available and not operating. I stayed for 3days and was excited to leave.

10/10

Exceptional

28 Jun 2026

Norah

The room was spotless. Stayed one night and was perfect for what we needed.

Partner

4/10

Poor

28 Jun 2026

James

Disgusting, soiled bedding which weren't changed despite asking on multiple occasions meaning we slept on towels, and what seemed to be literal fairy liquid as the supplied shower gel. Honestly, for the price and location you really can't go wrong as a place to dump your gear and sleep, but just don't expect it to be a pleasant stay.

2/10

Poor

26 Jun 2026

Dylaina

Never been catfished so badly in my life. This was truly the worst hotel experience I’ve ever had. The room that I booked was not the room they put me in and was NOTHING like the photo. They had me in the BASEMENT of the hotel, on the worst quality bed I’ve ever seen, with a disgusting headboard. They then moved me the next day to the room I asked for (the manager made it clear he was pissed off) which was 35 degrees inside (hotter than outside) with a fan that didn’t work. I ended up having to leave two days early and pay for a completely new hotel so I could survive the night without overheating. This hotel is not at all equipped for summer weather.

Self

6/10

Pleasant

20 Jun 2026

Alan

We booked a standard double toom for 2 nights but upon arrival we were given (room 18) what can only be described as a single room with a double bed pushed right up against the window so one of us had to climb in and out of bed as no access around the bed, ideal for a single traveller but not a couple.The smallest hotel room we have ever stayed in when in London.No room for a chair and just a cheap roller blind at the window which meant there were no curtains to keep out the light at night. Bathroom fittings were loose ie towel rail was hanging from the wall and robe hook on back of door was hanging loose, we reported this to reception but the room cleaner just pushed the towel rail fitting back on but it simply came off again when using the hand towel. We were expecting to order breakfast as the website showed a nice breakfast room but were told that no food was being served at all. There is no bar either in the hotel.On a positive note, it is a very nice peaceful area of London with lots of restaurants nearby and a short walk to Notting Hill and Portobello Market. All in all a disappointing stay.

Partner

8/10

Excellent

18 Jun 2026

Gabriel

The staff I'm the receptionist was amazing and friendly, however the manager was no so friendly. Look like he was having a bad day. But this not stop to recommend this place is clean and we have a good night sleep.

Partner

8/10

Excellent

16 Jun 2026

Abigail

Really good location short walk from two tube stations. Friendly and helpful staff. Lightly dated and tired but clean and comfortable beds. Shower does go all over the bathroom but easy to sort with towels.

Partner

10/10

Exceptional

16 Jun 2026

Mary

It was a good price for the neighborhood and the room was cleaned, with fresh towels, every day. Staff was friendly.

Family

6/10

Pleasant

15 Jun 2026

Veronica

Biggest annoyance was the fact there is no shower curtain which meant the floor got soaked with every shower. Room was nice otherwise. Small, but it works if you’re planning to be out a lot anyway. The room is just fine for sleeping. Upon arrival staff could have been a bit more helpful/clear with hotel guidelines etc. Our room didn’t have power in the outlets when we first checked in, but staff was accommodating and helpful to sort it. One off putting thing was that the staff gave another guest a key card to our room after we had been checked in for two days. Luckily we were in the room at the time the other guest tried to settle in and they were able to go downstairs and get it sorted. However, after that incident both of our key cards failed to work on our room for a couple days. They also just come in for room service every day even with do not disturb, but that didn’t bother us. I don’t think I’ll stay again, didn’t feel exactly worth the price, but it was alright enough for our trip. The location was convenient and felt very safe.

Friends

2/10

Poor

08 Jun 2026

Andrew

Was given the wrong room, there was another woman already in it. Was given another room after. All shower knobs were broken so could not control temperature so it was too hot to shower. A women’s hair was left in the bathroom so it had not been cleaned well.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Laura

Just awful! The receptionist seemed distracted with something else and was quite rude when we checked in. Our \"executive\" room was literally behind the reception office. When we entered the room it was tiny, dark and grubby. As we were next to reception we heard every conversation taking place outside. It was dated and in need of refurbishment. The floors were bare wood and every floorboard creaked and squeaked. The blind didn't work, the curtain ties were held on by wire, the bed was so close to the wall we could barely walk around it to get to the other side - there was no way that room was 172sq ft. We had no balcony - a feature of an executive room. The window had a restricted opening so it was quite stuffy. The bathroom was disgusting, there was someone else's make up on the wall, water marks all over the tiles and shower which proved it hadn't been cleaned, the toilet constantly ran, the door handle was hanging on for dear life and the complementary soap dispensers had been removed and the holders were left to chorrode and drill holes were left to go mouldy. Well done to the advertising team, the picture of the light fitting from our room shown on the website was the only attractive feature but even that was broken. We didn't complain at the time as we had nowhere else to stay and other things to do. We decided we only had to sleep there. The pillows didnt make that easy. We will be emailing the management directly with photos of all the issues requesting a refund.

Partner

2/10

Poor

07 Jun 2026

Marisa

Utterly disappointing. The hotel is very rundown and dirty. We did change rooms when we checked in as they put us on the ground floor where we would be unable to open a window. There is no air conditioning, just fans which blow dust around the room. The room was dirty and noisy. The shower fell apart and a heavy piece of metal fell on my daughter’s foot. Water doesn’t drain away and previous occupants soap left in the bath. It is definitely not the star rating it claims to be. At times I felt unwell seeing how dirty it was and if I had the money, I would have checked out immediately and found an alternative. This did ruin the weekend for me which my daughter and me had really looked forward to. The female staff were kind and helpful but the male staff didn’t really know what he was doing and also labelled our luggage with the wrong room number. Luckily we got it before it went missing with someone else’s bags. The maintenance man fixed the shower, but her was intimidating and did not have the best personal hygiene. This is one to avoid.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

william

Very cos-efffectivec

Self

2/10

Poor

31 May 2026

Rachel

Lady at reception upon arrival looked like she didn't want to be there, no greeting just a blank stare, described as every room as a balcony well room 10 definitely doesn't, in the basement with such a disgusting bathroom, the white grout is all yellow and brown stained, the pillows on the bed are too hard, the main lights in the room had a few bulbs that had gone and the remaining seemed to start flickering so fast every 10mins like it was a rave, the WiFi was so poor and TV reception was even worse, I do believe this was due to being in the basement, the pictures are not a true reflection on the property, very unhappy with the stay

Partner

6/10

Pleasant

30 May 2026

Brek

NO AC. When we were here it was 85-90 all of the days we were here. It was so unbearably hot in the room as well as the whole property. They provided a fan but it was one that blew very little air so we ended up buying another fan. They also came into the room while we were gone every day regardless of the sign on the door to unplug our working fans for some reason so it was extremely hot once again when we got back, and to get us new towels. They also need to put screens on the windows because we had no choice but to sleep with the window open which anyone could easily fit through.

8/10

Excellent

25 May 2026

Steven

Good spot, quiet area and good Middle Eastern and European cuisine very close by. Room was hot in the sun as no air con, but price reflected this. Slept fine with window open.

Family_with_children

2/10

Poor

24 May 2026

Peter

No breakfast as promised!! - no part refund available!!
Pokey little room.
TV didn’t work.
Staff not able to assist.
No tea bags in the room.
Kettle wasn’t fit for purpose.
Thankfully I only stayed for one night.
Avoid at all costs!

Self

2/10

Poor

24 May 2026

Susan

Actually it was a very bad stay at this terrible hotel! What my daughter looked at during booking was another story when we arrived. This hotel almost touched a 2 star hotel . The staff scored 3 out of 10 with honor ,cleaning room was fair but not daily or so ,they stopped delivering complimentary water bottles for the last 5 or 6 days telling the order delayed so we bought from nearby market and for them is so normal !! On top of that and upon our arrival to hotel from airport they gave us a basements king bed room which for sure we didn't pick while booking and asked to pay extra 160 gbp more to move us after 2 days to second floor 2bed room ,non open windows and lot details which recommend other travelers to completely avoid this Hotel . We stayed 12 days and if we had the refund choice we would moved same minute.

Family_with_children

6/10

Pleasant

22 May 2026

Leigh

There was a customer screaming in reception. Room was clean but very hot. There was an old fan in there that didn’t really help circulate the air but there was an iron and ironing board. Safe was locked - didn’t ask to open it as it was too small for my laptop anyway. The hotel information book in the room mentioned dining times but absolutely no idea why as there didn’t seem to be a reference to any restaurant anywhere (including on the amenities when booking). It was hard to read in general as it’s old and the ink had blurred. Overall it was ok as a base to return to for the night. It’s functional.

Self

10/10

Exceptional

17 May 2026

Miguel

Very helpful and nice staff :)

Partner

8/10

Excellent

13 May 2026

Graham

Clean and tidy, friendly staff

Self

4/10

Poor

05 May 2026

Vannoeun

Shower was super hot.. another day was cold no hot water. Floor was clean when we check in.. kettle was dirty didnt make coffee or tea. No ice.

4/10

Poor

05 May 2026

Stephen

No hot water in the shower at night. No hot water in the shower in the morning.
Sent an email through website detailing this when I got home - they could not even be bothered to respond.

Self

4/10

Poor

05 May 2026

Isabel

Filthy room (stains, hairs), missing services promised in booking confirmation (‘Egyptian cotton’ sheets, ‘balcony’, ‘newspapers’, ‘left luggage’).

None of the above services are available and whilst the rest of the staff are lovely the owner is somewhat rude. I booked a “4 star hotel” and was told “this is not a full service hotel”.

Separately, they also have hidden surcharges e.g £130 if you leave your room key in your room and need letting in etc. these are only visible inside the property; thus, fleecing unsuspecting customers.

Book only if you are okay with dirty 2 star hotels.

Self

2/10

Poor

03 May 2026

Catherine

Honestly, avoid this hotel. I booked it for family visiting and they had not stipulated clearly they would need ID on arrival. They were really pushy and aggressive when they didn’t immediately present ID, then when more family joined a few days later - no request for the ID at all. On top of that the air con was broken, the room was smaller than described and the extractor fan broke. As if it wasn’t enough, on the final day the boiler broke! So no hot water for a shower. Honestly, just awful.

2/10

Poor

03 May 2026

Tara

Will never stay again. Demanded id or wouldn’t check us into our room. We checked all the booking details and at no time does it mention that id is required. Luckily we managed to find photo copies on our phone or we would not have been let into our room. Also we had no hot water for our entire stay which they did not fix despite us phoning reception twice. No apology at any point or explanation

8/10

Excellent

28 Apr 2026

Venus

Location is excellent. Accessible transportation and close to most of places of interests/ to visits.

Only thing is shower room which has no curtain or door to prevent water splatters on the bathroom floors.

Sraff are very helpful

Partner

4/10

Poor

27 Apr 2026

Donna

Room was dusty, dirty bedsheets, No breakfast being served as kitchen was closed, wasnt informed on check in, so a bit disappointed to find out morning of the marathkn! Staff werent very helpful.

Partner

8/10

Excellent

20 Apr 2026

Christopher

Great location. Good.

4/10

Poor

09 Apr 2026

Alexis

The room we received was not as pictured. Room looked as if it was not cleaned prior to our arrival. Bedsheet had blood like stains. Floors were stained. Dust within every corner. Unable to open shades due to maintenance. Poor ventilation in restroom which caused excessive moisture throughout the entire room. Decorative pillows on bed had mucus-like stains. Site manager was very apologetic and offered to relieve the situation but we had already booked at the Hilton. His assistance was greatly appreciated but could not make up that we only stayed there for 1 night out of a 4 night booking.

Family

8/10

Excellent

22 Mar 2026

Rachel

Hotel was lovely on entrance, staff really helpful. Room as expected for 3 star, only complaint was that there were left over toiletries half used in shower!

Friends_and_family Friends

6/10

Pleasant

18 Mar 2026

Bavneeta

Room was okay in terms of cleanliness and bathroom was very basic and small. Won’t be staying again unfortunately

Self

10/10

Exceptional

13 Mar 2026

Estefania

Close to nothing hill

4/10

Poor

21 Jul 2024

Jose Emmanuel

Quite warm. Maybe it’s good for the winter but definitely not a good idea to stay here in the summer.

Staff had a difficult time explaining things when I asked about the aircon that clearly wasnt working. He ended up telling me that there is no aircon in the whole hotel facility.

It’s pretty obvious there’s aircon in the lobby though because it was cold. I just wish they invested in keeping the guests comfortable too.

I guess it’s safe to say I won’t be staying here again.

Leisure Family_with_children

4/10

Poor

05 Jul 2024

Gloria

Disappointing Stay with Minimal Comforts

The room was clean but very basic. The furniture was old and grotty. The television did not work, and they did not even try to help with that. The room was very hot as there was no air conditioning. Breakfast was very basic. I would not stay here again.

8/10

Excellent

04 Jul 2024

Cheryl

Cheep, cheerful, but maybe a little tired, good location!

2/10

Poor

30 Jun 2024

Michael

The bathroom was dirty. Had to clean the toilet. The shower had hairs in it but they did not show up well on pics. The floor was dusty around the edges. There was no tea or coffee and the drawer they were supposed to be in and it was not very clean. Given tea and coffee by the receptionist but no milk. Eventually went out and bought tea and milk from local Sainsbury. The tap was absolutely disgusting, as was the rest of the sink. Toothpaste had been spit out and covered the tap. It was dried solid and plenty of it. How it had been missed only god knows. I assume the sink was not cleaned at all because if it were it would be noticed. On a different note, one of the electrical sockets was loose and when i pulled out the plug it sparked. Not very good if young children are around. Trying to upload pics but the app is not allowing.

Partner

10/10

Exceptional

20 Jun 2024

Dillon

Great location good staff

Leisure Partner

6/10

Pleasant

20 Jun 2024

Karen

A bit rundown and not super clean. Leaky shower and leaky taps, but a lovely location and great room for families.

Leisure Family

10/10

Exceptional

16 Jun 2024

Howell

Clean reasonably sized room -easy check in/out. Good location in a quiet area.

Leisure Family

8/10

Excellent

10 Jun 2024

Sally

Lovely hotel, very handy. Lovely staff & very welcoming. Would definitely stay here again

Leisure

10/10

Exceptional

22 May 2024

Citlalli

This hotel was nice, clean for the most part (our bed cushions smelled a bit musty, though) and staff was really nice.
Room was small, but it was enough for a 2 night stay. It gets really warm when it's sunny out as sun hits it directly. Not a complaint, just something to know.

Cannot leave luggage, as we were told the hotel is not responsible for it, and that we could leave it just beside the reception desk, which we chose not to do. Other than that, good place to stay.

Leisure Partner

2/10

Poor

11 May 2024

Chris

Cobwebs above bed, hair in shower plug hole, usb ports didn’t work, cracked tile on bathroom floor, sticky dirty floor. Apart from that it was great!! 😕😕

Leisure

2/10

Poor

28 Apr 2024

Verified traveler

Bad vibes

We didnt end up staying here.
my friend arrived the day before me, and refused to stay by herself. We were given a basement room which felt uncomfortable. The staff seemed a bit confused at why she was checking in. The window didnt latch properly. She stayed with a friend that night, with DND sign over the door.
The next day i arrived at the hotel with her and got the same off-vibe. We were told to go back upstairs when we tried to get into the basement. Despite the DND being on, someone had clearly been in the room and left trash in the bin and moved some things around.
We checked out early. The staff response to us checking out also seemed a bit confusing. It felt a bit like they didnt expect guests in the hotel at all.

8/10

Excellent

15 Apr 2024

George

I was pleasantly surprised by the New Linden. Location is pretty great 8min walk to Bayswater or Notting Hill on the circle line and about 30 min to most attractions. I was disappointed to find the shower was not draining and the light over it was out but they fixed both within 2 days. Daily maid service. Odd and quaint that you leave your key in a basket when you leave. Once they let me take the wrong key before I realized the mistake - use your hotel safe! Bag storage means leaving your bag in the lobby for anyone to grab but thankfully no issues. I'd bring a locking cable if I stayed again. Overall the hotel is in good shape and the only other concern would be lack of AC in the summer. We stayed in a family suite with 3 beds and worked out well but the steps to the main bedroom can be dangerous at night. The neighborhood was amazingly quiet and safe. Pubs within 8 minutes in either direction and a Sainsbury small grocery 3 min away. Hotel breakfast of hard boiled eggs, cereals, 2 kinds of yogurt, croissant, tea/coffee was underwhelming - Sainsbury has better food (salmon lox, fresh fruit, hot pain au chocolate, hot cocoa) for a lower price and open 30 min earlier.

Leisure Family

4/10

Poor

13 Apr 2024

Pippa

Great location but this isn’t a 4 star hotel- more like a 2 or 3 star at best. Good value

Leisure Family

6/10

Pleasant

11 Apr 2024

Craig

//

10/10

Exceptional

24 Mar 2024

Ann-Marie

Brilliant overall but for the cleanliness - really spacious and excellent storage facilities

Leisure Friends

10/10

Exceptional

23 Mar 2024

Jessie

Very good

It was a very pleasant stay. The place is perfect for most of the things one wants to do in London.

Partner

8/10

Excellent

10 Mar 2024

Anthony

Clean and quiet — about ten minutes walk from Bayswater tube. A bit surprised to be asked for photo ID when we arrived… don’t normally take passport on trips to London. Area around the hotel has seen better days, but so has most of London. £88 for a Saturday night basement twin.

10/10

Exceptional

02 Mar 2024

Lesley

Friendly welcoming reception with staff rather than faceless technology. Warm clean room. Ideal location for central London sight seeing

Leisure Friends

10/10

Exceptional

19 Feb 2024

JASON

Basic but comfy

The room was basic but clean and beds comfy, which was good for our theatre trip as we need good night sleep after see a show

Partner

8/10

Excellent

14 Feb 2024

Judy

Lovely stay in London

Lovely location, quiet and close to Bayswater tube station .

Friends_and_family Family

8/10

Excellent

30 Jan 2024

Corey

Conveniently placed, clean and comfortable

Room really compact but comfy bed and really nice view out onto the square. Hotel decor is fantastic and really clean /tidy. Will definitely return

Partner

8/10

Excellent

30 Dec 2023

Alex

Adequate stay

Good location and friendly staff. We were given a basement room which was ok for an overnight stay, although I’m sure there are better rooms. I would stay here again.

Friends_and_family Family

8/10

Excellent

14 Dec 2023

Gavin

Great value for money

For a budget hotel it was very clean, ad the bathroom was decent. Yes there were odd signs of wear and tear but generally very good. The guy on reception last night when I checked in very late in the evening was very polite, friendly and helpful. Will be staying again, great value for money

Business

6/10

Pleasant

09 Dec 2023

Levi

It's... Fine.

It's... fine. That's about it. The location is the biggest perk here as you're nestled in the heart of Notting Hill with three tube stops within a quick walk.

Other than that, our room was on the first level, which was basically 10 feet from the front desk... kind of odd. The breakfast was lackluster and not good. Shower was tiny.

Bed was comfortable enough and price was reasonable. That's about it.

Partner

6/10

Pleasant

26 Oct 2023

Trisha

Not bad, not great.

This hotel was very average. It was a little far away from the tourist sights but close to restaurants. Location was not terrible but not great either; however, a nice place for how expensive hotels are in London. Staff was not overly friendly or helpful. We had three people in our room, the room is way too small for that but should be fine for up to two people. We were there when the weather was very warm, this hotel does not have any air conditioning and the room was so hot, we were miserable. I would never stay here during the summer months. It had a large window, which you could only open a couple inches (they said for safety reasons), so there was not any air flow. Besides the air conditioning, my other big complaint is that there was no electrical outlets in the bathroom. This is crazy to me as we wanted to use flat irons and curling irons and had to figure out how to use them in the room. I will say that the hotel was clean and quiet, so if air conditioning and outlets are not a concern for you, it is a decent, clean place to stay.

Friends_and_family Friends

6/10

Pleasant

14 Oct 2023

Jessica

Overall location of the property was fantastic. A few cleanliness issues, stains on the fitted sheet, no shower curtain etc. Size of room was awesome and felt like a really safe neighborhood, very walkable. Staff was not the friendliest.

Leisure Partner

6/10

Pleasant

14 Oct 2023

Konstantinos

Property was old, and beaten up. Staff was friendly but is at best a decent budget hotel.

Leisure Partner

8/10

Excellent

04 Oct 2023

Jane

Pleasant but steamy with no fan

This is a pleasant hotel that could do with a shake up. My room didn't have a working bathroom fan which meant every shower steamed everything up. The breakfast room felt a bit tired too. However, a nice stay

Self

8/10

Excellent

28 Sep 2023

Chris

Comfortable and well located

Business Self

6/10

Pleasant

17 Sep 2023

Tracy

It was unseasonably hot, so no A/C was a big deal, made harder by not being able to open a huge window more than 6-inches. Finally signed a release and got it opened so with the fan it made it slightly better. Shower drain stopped up after 3-minutes, made for standing in dirty water.

Leisure Friends

6/10

Pleasant

16 Sep 2023

Nigel

OK but could do better

Excellent position between Bayswater, Queensway and Notting Hill in a quiet square, with many restaurants and tube stations a few minutes walk away.
Despite booking a superior room decor was dated and with windows wide open and noisy fan on it was still too hot...not helped by low grade sheets on the bed.

Business

2/10

Poor

23 Aug 2023

Nathalya

.

10/10

Exceptional

23 Aug 2023

Luke

Nice staff and nice room. Area is perfect to go anywhere in London

Leisure Partner

6/10

Pleasant

13 Jul 2023

Kellie

The hotel is clean and the staff was helpful. There was a misunderstanding at the front desk and somebody was told they were in the same room as me. They tried to get into my room while I was in there. I rang the front desk about three times before somebody answered and I could tell them about the situation. One of the staff came to my door later, was very kind, and apologized for the mistake. As a solo traveler it scared me for a moment but the staff was kind and apologetic.

Leisure Self

8/10

Excellent

07 Jul 2023

Amanda

Comfortable, clean, but lacks a few amenities

We stayed for five days in one of the suite rooms. It was spacious and clean, and comfortable enough.
We got there too early to check in, so we asked to have our luggage stored for a few hours. The luggage storage was just out in their front lobby, which felt a little insecure.
We were disappointed that they didn’t have laundry or laundry services on site (it’s says they do on their amenities list), as we were traveling other places and needed clean clothes. But there is a laundromat a few blocks away.
Overall, it was comfortable and good price- I just wish there were a few more amenities, as listed.

Partner

4/10

Poor

03 Jul 2023

Mandy

Great location, disappointingly poor rooms.

New Linden is in a superb location, and the welcome from the receptionist was very friendly. Unfortunately, the room was rather tired; the bathroom was extremely tired and in need of a refurbishment (cracked sink, broken shower attachment etc.). The kettle is fitted to a docking station with a lead that is too short to reach to the plug socket if left on the dressing table, hence having to move the kettle to the floor (dangerous), and the UHT milk provided had expired in May 23 (we stayed in July). A fan was provided as the room was very warm, which was appreciated, but it wasn't effective. We were grateful that we hadn't booked breakfast. Great location, very quiet and a pleasant receptionist...but the rooms do not warrant the price paid.

Partner

8/10

Excellent

03 Jul 2023

John

Good value for area although room “cosy” adequate for purpose.

Leisure Partner

8/10

Excellent

03 Jul 2023

Lynne

We arrived early and got straight into our room which was good. The room is very small and really warm, although there was a fan and the window opened. The bed was not comfortable.

Leisure Partner

8/10

Excellent

26 Jun 2023

N

Lovely Hotel in a very quiet area.

We stayed 24/6/23
The Hotel and staff are lovely, accommodating and very helpful.
Our room was in the basement. Very cool, given the very hot weekend. The room was lovely, nicely furnished and a really effective fan.
The bathroom was a good size too. The only and this is the ONLY, not even a problem, just a little thing, was when showering, water went over the edge of the shower tray onto the bathroom floor, it was quite a lot of water. We obviously just popped a towel down, my friend didn't have the same problem as she directed the shower head so it wasn't the same for her.
Otherwise, high recommend a lovely place to stay. Bonus for us, you can get drinks from reception and they are NOT extortionate prices. Would definately stay here again. Thank you

Friends_and_family Family

8/10

Excellent

19 Jun 2023

Bethany

Located in a lovely, quiet area near numerous shops and cafes. Also, walked by myself from Paddington St. multiple times very late at night and had absolutely no problems.

Leisure Self

10/10

Exceptional

16 Jun 2023

ADESOLA

Lovely facility and easy to access for the purpose of my training.

Business Family_with_children

6/10

Pleasant

15 Jun 2023

Paula

Okay room, a bit dated, great location

Leisure Partner

4/10

Poor

12 Jun 2023

Bostjan

Got a basemen room with no view at all, accessible only via steap narow stairway.
You hear others like there are no walls and dors. Poor breakfast where you can get dried/old ham. Funny smell in hotel.
I would not stay here again.

Leisure Family

8/10

Excellent

10 Jun 2023

Steven

After reading some of the reviews on line, I was pleasantly surprised. Hotel was clean, room was very small but adequate for our needs.
We understood breakfast to be included, I even e mailed hotel to check but got no reply. We did have breakfast on our first day but was not worth what they charged us so we went out the next day. Overall an enjoyable experience.

Leisure Partner

8/10

Excellent

05 Jun 2023

Sarah

Sarah

Very nice tidy clean room in a nice area of London

Friends_and_family Friends

8/10

Excellent

05 Jun 2023

Melissa

You have to consider this hotel within the context of big city hotels. The room was very small, but we've found this to be the norm in this price range in London. They did use the space very efficiently though, so we were pleasantly surprised by the number of small amenities in the room. The bathroom had been recently updated nicely. The New Linden is very convenient to Hyde Park and Kensington Gardens on a quiet street. The staff are very kind. The breakfast offered was varied and tasty.

Leisure Friends

4/10

Poor

05 Jun 2023

Hiang Teck

Location of property is great, and room was spacious. However, many things were falling apart in the room.
At least 2 Powerplugs, and lighting were not working. Shower was also mediocre.
Do take note that the hotel does not allow for post-occupancy luggage storage as otherwise claimed; the reception highlighted that we could only leave our luggags till 12:30pm max on our check out day.

Leisure Friends

6/10

Pleasant

03 Jun 2023

Verified traveler

Overall the stay was ok, the room we stayed in was right next to the lift which wasn’t ideal.
The staff were not very friendly but did let us check in early which was a bonus.

Friends_and_family Family

10/10

Exceptional

31 May 2023

Sue

Great!

Great location. Very quiet room in basement.

Business

6/10

Pleasant

31 May 2023

Olumuyiwa

Very Cosy place to stay and safe.

Leisure Self

2/10

Poor

30 May 2023

PHILIP

Awful Hotel - Avoid

Dreadful hotel - room was in the basement with no light and no wi-fi signal. Unclean, poorly maintained and noisy (woken up at 1.30am in the morning by drunken guests next door)

Business

6/10

Pleasant

30 May 2023

Verified traveler

Hotel and room was clean and well located. The room was very hot and the staff had an issue storing our bags, which presented a problem.

8/10

Excellent

29 May 2023

Verified traveler

Hotel in good position , staff lacking manners

The hotel was well situated and within walking to shops pub and park.
The room was fine though a bit cramped , it was clean , though one of bed sheets had a hole in it .
Upside the reception allowed us to check in earlier as room was ready, though we just left our bags and went out .
Downside the reception were not very welcoming, limited communication eg: didn’t talk much at anytime we conversed with them, when we left and handed key in no one asked us about our stay etc just looked at us as if they didn’t know what we were doing ?
Wouldn’t stay there again, but would stay in that area .

Friends_and_family Family

10/10

Exceptional

10 May 2023

Neil

good location, ease of transport options.
I'd recommend they install shower enclosures to the bathroom shower, either a door or rod and curtain the floor gets soaked and you have to sacrifice a towel to mop it up

Leisure Family

6/10

Pleasant

05 May 2023

Laksh

The hotel wa lovely, however the staff were very ‘unusual’. I walked into reception what seems like they were arguing. There was no real hospitality training provided for the staff. I asked if I can put my luggage into storage (agreed via email prior to my visit). They took it and it was placed into storage, or so I believed…. on my return I did I discovered our luggage was left in a corner in reception in fill view. When I challenged the receptionist, her simple answer is we have CCTV. That’s not acceptable as by that time, anyone can take it and it would be too late.
The criticism would come more towards the staff; management/ owners need to invest in the their staff, as staff is their biggest asset.
Location is great, the building was great too.

Leisure Family

8/10

Excellent

30 Apr 2023

Benjamen

Lovely room in a stunning area. Would come to again :)

Leisure Friends

8/10

Excellent

29 Apr 2023

David

Overall good

Overall very good. Nice helpful staff good sized clean room. Minor downside was that there was no cold water in the room - hot only, and the left luggage was not very secure. But would stay again A+

Partner

4/10

Poor

27 Apr 2023

Justin

Kettle didn’t work and despite requesting wasn’t replaced. Shower was broken so either hot or off. Room was directly on to a smokers area and the bathroom fan wasn’t working. Usb plugs were broken.

Business Self