New Kent Apartments

6/10

Pleasant

09 Jul 2026

Alastair

Staff really good, decent location and plenty of food options. That’s good as it gets sadly.

Apartment poor, nothing like the pictures. Laminate floor not properly laid meant I cut my foot. All units in poor condition with laminate peeling off. Shower dirty, fan falling apart….

Not good value, barely adequate for one night. Will not return.

Self

10/10

Exceptional

22 May 2026

gareth

excellent reception staff when arriving and leaving

Self

4/10

Poor

26 Apr 2026

Rhys

Room was in basement. Was constantly hot (hotter than outside temp). Air conditioner was inadequate and would switch off after 30 minutes so the room could never cool down.
Bed was uneven.
No shampoo/shower gel provided.

Partner

10/10

Exceptional

18 Mar 2026

Mark

After reading some negative reviews I was a bit apprehensive, but much to my relief it turned to be much better than expected. I was staying for a business trip and it had everything I required. The location was really convenient with multiple tube and bus options nearby. There was lots going on locally with cafes, bars, shops etc yet the street itself was very quiet.

If I was being picky I could say the bed was a bit soft (but once in the bed felt fine) and the absence of a bedside lamp or light switch was a bit inconvenient. These are only fairly minor points though.

The room was not immaculately clean, but more than adequate.

Self

8/10

Excellent

26 Feb 2026

Sarah

Clean room good location

8/10

Excellent

12 Jan 2026

Terence

Clean, comfortable room which was very close to 2 tube stations.

2/10

Poor

12 Aug 2025

Donna

Staff were friendly and polite, area was great. Unfortunately the property was not clean eg
*net curtains had large ? Blood stain
*bathroom mirror smudged
*outside of kitchen cupboards covered in greasy handmarks
*sofabed dusty, grubby and had ? Cigarette burn
Damage eg shower tap had concealed jagged edges, holes in bottom of bathroom door
Generally the apartment could do with a lick of paint and some tlc
I hate to leave negative feedback but i think if it had just been in need of decorating i wouldnt have minded so much, the fact that it hadnt been thoroughly cleaned was my prompt to leave this feedback to hopefully help the next person paying for this room.

Leisure Family

8/10

Excellent

08 May 2025

Vern

Great neighborhood!

Everything was as advertised, and the one issue was solved very promptly.

Partner

4/10

Poor

26 Sep 2024

Paula

After a long day travelling to London and an amazing night at a show we arrived at the hotel to pick up keys where the gentleman at the desk was very friendly but flustered as he tried photocopying my driving licence take deposits and verifying transactions all of which seemed a bit much for a one night stay! On finishing these checks he was very happy to tell us he had upgraded us into a better apartment which was lovely as we were away for my birthday. Getting over to the apartments was easy and after climbing the stairs to room 13 my husband passed me the bad whilst he unlocked the door and turned on the light to our horror the door opened straight onto the bed where 2 people were obviously not expecting visitors!! We then continued back over to the hotel in the pouring rain to sort the issue of which was sorted but not a great start to the booking!

Leisure Partner

6/10

Pleasant

25 Sep 2024

COLIN

Had a good 4 night stay for the cricket at The Oval, very close to Hyde Park and lots of amenities nearby - was advertised as an apartment so was surprised there was no cutlery there !

Self

6/10

Pleasant

18 Sep 2024

Debra

The mattress needed to be replaced, and an end/night table and tea towels would have been helpful.

Self

8/10

Excellent

14 Aug 2024

Rachael

Very good room for one bit too small for more than one. Lower ground rooms have no view and don’t get any sunlight. Very nice location close to shops, underground and parks!

Leisure Self

8/10

Excellent

23 Jul 2024

Tracey

Cheap experience

Location was great. Loved all the resturants and stores nearby. I liked the 24hr front desk.
The room was tiny and supplied with the most basic of amenities. The bed was tiny and creaky. The bathroom was the smallest one I've been in outside of an airplane. 2 towels and a bathmat. The bathroom smelled like an open drain. No handtowel or kitchen towel for the dishes. We were stuck with the 5th floor no elevator. My husband said its 58 stairs.
Thanks for the wobbly fan and the open window.
The overwelmingly perfumed smell in the hallways and the lobby was awful. Give it up. It stinks.
We happily left a night early.

Partner

6/10

Pleasant

27 Jun 2024

Frazer

Not really that pleasant an environment to rest in with renovations and angle grinders happening all day and tonnes of workers using the narrow hallway for large objects.

The shower was so cramped and the overall use of space needs a rethink.

The balcony was a lovely charm and proximity and overall service was the big win here

Leisure Partner

8/10

Excellent

01 Jun 2024

Colin

A bit hemmed in enclosed
Undergo

Leisure Partner

6/10

Pleasant

01 Jun 2024

Stephanie

The location of the apartment was great. Very walkable and close to the tube, grocery stores, restaurants and park. The room itself was very much average. No air conditioning and the room gets quite stuffy, broken bathroom tiles and the floor felt gritty. It was adequate but certainly nothing above average, if not a bit below. Best thing about it was the location.

Leisure Partner

10/10

Exceptional

02 May 2024

Patricia

Zona excelente y muy tranquilo el apartamento solo que realizaría limpieza día por medio con cambio de toallas

Leisure Partner

6/10

Pleasant

29 Mar 2024

Andrian

For short stay is okay

The studio is small

Self

10/10

Exceptional

15 Mar 2024

Catherine

Our room with the New Kent Apartments was small but perfect for the two of us. It was well appointed and was in a great neighbourhood. The check in staff were very helpful and patient. I would recommend the New Kent Apartments.

Leisure Partner

8/10

Excellent

17 Apr 2023

Rosalie

Close to train station

Leisure Self

10/10

Exceptional

23 Feb 2023

JOHN

The front desk staff was excellent!

Leisure Partner

10/10

Exceptional

31 Aug 2022

Samuel

Decent stay

Stayed for carnival. Had decent apartment with separate bedroom and bed settee in kitchen area.

Friends_and_family Family

4/10

Poor

29 Mar 2021

Craig

Don't forget to smile

First night was a terrible.... nextdoor was having some party and very loud until 4am the next night we were at work , when I got back at approximately 7am I went to check out and reception was closed and room 15 was is in total darkness I checked the fusebox with the torch on my phone and nothing was out of place

Business

2/10

Poor

21 May 2020

travelling2work

Disgusting place. Filthy old rooms, barely enough space to get in the room. Not even a Kettle provided. Swarming in Ants. Avoid!

Business_and_leisure Self

2/10

Poor

05 May 2020

Verified traveler

not worth the money !! Stay away !!

I had booked this hotel as I was in London for work, I started work at 7am in the morning and had booked 2 night’s with this hotel, unfortunately I couldn’t even sleep as the walls are far too thin and I can hear the neighbour screaming and shouting, I had complained but there was no action, wouldn’t waste my time here again.

Business

10/10

Exceptional

27 Apr 2020

Adriano

Great location and friendly staff

The hotel is centrally located. Close to hyde park, close to the main tube stations, which makes its location even more convenient. The staff are very friendly and service-oriented. You get everything you need in the apartment to have a pleasant stay.

Self

10/10

Exceptional

04 Feb 2020

morgan

Fabulous Stay

My boyfriend & I had an amazing stay! Everything was clean, room was spacious enough for two people, & the service was awesome. Really close to Bayswater & Queensway tube and a lot of cute dinner places around. Highly recommend if you want to be close to Hyde Park and Kensington gardens!

Partner

2/10

Poor

21 Jan 2020

Verified traveler

Reception area was dirty and had stains on the walls behind the desk. The room was not one that was in any of the pictures, and was not matching in cleanliness or order. The bed was not comfortable and there were stains on the ceiling. My wife went to use the restroom only to find out the toilet seat was not attached, and it came off. The bathroom did not have soap.

We notified the front desk and asked for our money back, as we were not going to stay there after that. We were initially offered a different room, but we were past that point. I was given this email address to inquire about a refund([email protected]), but after two emails since December 30, I’ve heard absolutely nothing from them.

I would suggest not staying at this hotel.

Leisure Partner

8/10

Excellent

13 Sep 2019

Peter

Good place to stay.

Check in and reception excellent. Room fine could do with e new mattress apart from that all good.

Business

2/10

Poor

06 Sep 2019

Verified traveler

Disappointing so will not be returning

Positive - Maintenance and the cleaner were friendly.
Negatives - Website did not mention anything about deposit
When checking in, I was asked for my Passport and Credit card. I noticed the guy at Reception typing in the information contained on the front and back my card. I queried this and was advised that it was for the damage deposit for the sum of £200. He further explained that it is very rare that they would activate the damage deposit and that he would not be taking a deposit from my card. I advised him of my concerns about him having access to the security code at the back of my card. He advised that the information he took has been encrypted so he no longer has access to it. I remained concerned.
The Kitchen area was very nice and well appointed but the rest of the room was very basic and underwhelming. One of the handles on the window was broken and the sash windows did not remain open unless it was positioned quite high. I then had problems closing the window. The bed was very low, boxed in a wooden frame. There was a piece of wood missing from on of the legs. The bathroom mirror appeared smeared at the edges and there were several long dark hairs on the bed when I removed the pillow. Clean sheets were promptly ordered for my room. When I removed the bed sheets, there was no mattress protector and the mattress had a large stain..
Hotel.com. are currently dealing with my concerns about my credit card details and my rights. They were very supportive.

Self

8/10

Excellent

06 Sep 2019

Anthony

Nothing Not to Like

Reliable, quiet, safe and very convenient location.

Self

6/10

Pleasant

09 Jul 2026

Anders

God beliggenhed i forhold til underground-stationer. Meget slidt inventar som dog virker og rådne vinduer, der ikke kan holde sig selv åbne.

Self

8/10

Excellent

02 Apr 2026

Karen

Clean but a bit small.

Self

8/10

Excellent

19 Jan 2026

Ana

Estúdio bom. Falta alguns utensílios para a cozinha, mas nada que atrapalhasse a estadia.

Friends_and_family Family

8/10

Excellent

01 May 2025

Didem

Konumu hydeparka 7 dk, zemin katta oda isteğimizi yerine getirdiler. Güleryüzlü çalışanlar vardı. Odalar küçük ama fiyat performans diyebiliriz.

Partner

8/10

Excellent

09 Mar 2025

Alessia

Siamo stati accolti da staff gentile e disponibile. Forse le condizioni della stanza erano discrete, al nostro arrivo c’erano alcuni danni che abbiamo segnalato in anticipo. Nonostante tutto, pulita e con il giusto necessario. Ottima zona per spostamenti con i mezzi e vicina a negozi, bar e fast food.

Leisure Partner

8/10

Excellent

17 Jan 2025

Mineia

Estadia ok

Ficamos em um quarto no último andar. Eram diversas escadas bem apertadas para subir com malas. No geral, a estadia foi ok, a propriedade é muito bem localizada. Em questão de conforto, deixa um pouco a desejar, banheiro muito pequeno e apertado, móveis bem velhos e bambos. Vale muito pela localização e pelo custo benefício se tratando de Londres.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2024

alba

El alojamiento es tan cual se ve en la imagen, hemos estado en un estudio triple y la experiencia ha sido inmejorable.

La habitación estaba limpia,equipada con lo necesario para pasar unos días y la habitación estaba calentita cosa que se agradecía cuando entrabas del frío de la calle. Además tenía wifi gratuito.

El alojamiento está ubicado en una zona muy buena, con estación de metro y todo tipo de restaurantes, supermercados y tiendas en la calle de atrás. Hay una parada de autobús en frente del alojamiento.La calle del alojamiento es muy tranquila y no hay ruidos por la noche.

El alojamiento no tiene recepción, la recepción está en el hotel que hay enfrente y una vez que te entregan la llave puedes entrar y salir del alojamiento libremente.

Hay posibilidad de dejar el equipaje en una sala de acceso restringido del hotel si llegas antes de la hora de check in o cuando haces el check out y tu vuelo sale tarde y quieres aprovechar en día. Este servicio es totalmente gratuito. Yo lo utilice cuando hice el check out y pude aprovechar el día entero por Londres libre de equipaje hasta la hora de mi vuelo. En el check in no lo usé porque aunque llegue antes de la hora tenían mi habitación lista y pude entrar y dejar mi equipaje directamente (todo un detallazo).

Como resumen puedo decir que mi estancia ha sido de 10, este alojamiento es totalmente recomendable y si vuelvo a Londres sin duda que repetiré,

Leisure Family

6/10

Pleasant

14 Sep 2024

Ascensión Galindo

Buena ubicación con dos paradas de metro al lado,zona tranquila cob supermercados y restaurantes y comida rápida.
Aunque fue en el sótano,habitación cómoda y silenciosa.

Leisure Partner

10/10

Exceptional

11 Jun 2024

Blanco

Ottima per il soggiorno. Stanza piccola ma funzionale. Tutto nelle vicinanze. Una nota negativa la mancanza di qualche asciugamano in più ma se chiedi te la danno senza problemi.

Leisure Partner

4/10

Poor

25 May 2024

Yvonne

Wir hatten zuerst ein Zimmer im Keller mit Blick auf eine sehr verschmutzte Wand. Das Zimmer war angeblich fertig, aber es waren Krümmel und Staub auf der Arbeitsfläche und auf den Tischen. Es gab nur zwei Handtücher für zwei Personen, diese wurden in der ganzen Woche auch nur einmal auf Nachfrage gewechselt. Die Reinigung findet angeblich alle 3 Tage statt war aber auch kein einziges Mal in der Zeit wo wir da waren. Einen Save gibt es auf dem Zimmer nicht. Wir durften am zweiten Tag in ein oberes Zimmer umziehen weil die Matratze im Keller Appartement komplett durchgelegen war und man in ein großes Loch in der Mitte gefallen ist wenn man sich umdrehen wollte. Die ganzen Möbel sind schon sehr in die Jahre gekommen und es gibt keine Möglichkeiten ein benutztes Handtuch auch mal zum trocknen aufzuhängen.

Leisure Partner

10/10

Exceptional

17 May 2024

MARCOS

Excelente localização

Excelente localização: muito próximo ao Hyde Park e praticamente colado a duas estações do Metrô (Bayswater, da Circle Line/linha amarela e Queensway, da linha vermelha), que dá acesso fácil e tranquilo ao aeroporto Heathrow (LHR).
Ônibus passando na porta (linha 70) e várias outras linhas passando nas ruas adjacentes.

Apartamentos bem pequenos porém, super bem equipados: possui uma pequena cozinha integrada ao quarto, com cooktop, micro-ondas, geladeira, pia e utensilios, o que nos deu bastante comodidade e economia na questão da alimentação.

Os pontos negativos ficaram por conta da cama que era muito baixa e com o colchão levemente retorcido, tbm sentimos falta de ao menos uma mesinha de cabeceira para apoio e de prateleiras no banheiro/box para acomodar os objetos pessoais.

Entretanto, o saldo final foi positivo: tivemos uma ótima estadia.
Certamenteme me hospedaria novamente e recomendo o New Kents Apartments.

Marcos
Rio de Janeiro - Brasil

Partner

6/10

Pleasant

08 Mar 2020

Verified traveler

Sauberkeit war mehr schlecht als recht, ein bisschen neue Farbe hätte dem Raum nicht geschadet. Alles in allem war es in Ordnung,nur das Badezimmer war sehr klein.

Leisure Partner

6/10

Pleasant

02 Jan 2020

Yohan

Ubicación excelente

Bueno en general un sitio acorde con la relación calidad precio nada extraordinario pero bueno tampoco me puedo quejar nada demasiado malo muy buena ubicación y muy buena elección si pretendes ir a Londres y estar bien ubicado sin importar las comunidades Y si No vas a pasar mucho tiempo dentro del sitio donde vas a dormir pero bueno ubicación la vale

Self

8/10

Excellent

13 Oct 2019

Anna Lisa

Al nostro arrivo vi era una receptionist molto garbata, che parlava anche molto bene in italiano.
La posizione è fantastica a due minuti a piedi sia dalla metro Bayswater che Queensway.
La stanza nel suo insieme piccola, ma sufficiente per sette giorni in 2 solo che le pareti sono davvero molto sottili e nella stanza si sente tutto ciò che avviene fuori. L’armandio non è provvisto di grucce per gli abiti, ne di una staffa per poggiarle, anche per i giubbini che toglievamo una volta rientrati non vi era nessun gancio per poggiarli lì quindi abbiamo dovuto arrangiarci
La pulizia è ok, ma si potrebbe migliorare.
La cucina è fornita di alcune pentole (circa 3) e posate, bicchieri, piatti e tazze in numero di 2.
Ovviamente questo è l’unico equipaggiamento della cucina, il resto non c’è ( un panno per il lavandino, qualcosa per asciugare i piatti, sale, zucchero, olio..)

Partner

2/10

Poor

13 Oct 2019

Birgitta

Oj, oj att sådant boende får finnas på Hotels.com

Låt inte någon betala för detta. Trasiga saker i mängd. Åtgärdas inte trots vänlig förfrågan.
Det är så nära ett råtthål man kan komma och vi har gjort många, många resor över tid. Tag omedelbart bort detta från boendealternativen.
Med vänlig hälsning att vårt boende nu i Paris är utmärkt och det är ändå samma kostnadsnivå.

Partner

8/10

Excellent

05 Oct 2019

Micha

Bett ist nur ein Schlaf-Sofa.
Küche ist gut ausgestattet.

Leisure Partner