Name: Kensington Gardens
Address: Kensington Gardens Square, 9, London, W2 4BH, GB

10/10

Exceptional

26 Jul 2026

Mary

Staff was great and breakfast is reasonably priced.

8/10

Excellent

18 Jul 2026

Jeffrey

Very convenient with everything within walking distance. No lifts or a/c so beware. Small room made to seem larger by high ceilings. No refrigerator or microwave. Beds were adequate.

Partner

10/10

Exceptional

15 Jul 2026

Julie

Staff were fabulous. Location was amazing, easy access to shops and tube.
Quite noisy in the morning (could hear work men and sounded like doors banging)

Partner

4/10

Poor

15 Jul 2026

Hilary

We were given a room on the fifth floor which was hard work for tow mid sixties ladies and a small amount of luggage. Only to be done once a day!
It was also soooo hot (not the hotels fault) one small fan and windows only allowed to open about 3 inches. It was a sweat box to say the least.
Location perfect and staff very helpful.

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Georgina

Location is ideal with plenty of choices to eat in the area. There are also a couple of convenience stores nearby.
We stayed in room 12. The room was very clean and adequate for our needs. We stayed during the heatwave but the staff provided an extra fan upon request. One gripe is that the wall attachment for the shower head was not adjustable which meant that the shower head had to be held in one hand whilst taking a shower. If placed on the wall, it was impossible to use as the water sprayed high against the top of the cubicle

Friends_and_family Family

4/10

Poor

10 Jul 2026

Adam

We’ve stayed at the hotel a few times as it’s a good location for travelling to/from Wimbledon, however we won’t be staying here in future. The hotel is extremely poorly equipped to handle the summer weather.

The hotel lobby is air conditioned, but the rooms are not. While a fan is provided in the rooms, the fan in our room was not built properly, so the head fell back and pointed at the ceiling. I called the lobby and asked for another but was advised she would check for a spare as the hotel was fully booked. Heard nothing back at any point during the stay, and no one even came to check the fan. Extremely poor, and ridiculous to not have any spare in the event of any issues such at this.

Additionally, our room was advertised and paid for as a triple - one double and one single bed. Our room however only had two single beds. This wasn’t an issue since there were actually only two of us, but this was not how the room was advertised regardless. Also, the layout of the room was ridiculous - one side of one bed had plugs while the other bed had access to none at all. We had to move the entire room around so the other person could use sockets.

Won’t be staying here again in future when going to Wimbledon.

Family

8/10

Excellent

08 Jul 2026

Rachel

Nice clean room. great location, easy access for the tube station. In a quiet spot but only a few minutes walk to pubs/bars/restaurants
Would recommend!

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Stephen

Nice clean budget hotel, ideal for a single traveller (on business to London) for under £100 per night.
Great pubs and eateries within 5 mins walk. Parking 100m away free between 7pm and 8am and £5 for 2 hours.
Tube is 4 mins walk away and 35 mins walk to Hyde Park.
I will come back here in future when Im working around here again.

4/10

Poor

23 Jun 2026

Ahmed

No elevator and many stairs you need to reach the room.

Self

8/10

Excellent

22 Jun 2026

Harpreet

Great location for attractions, underground and restaurants. Basic but clean and well maintained rooms. Helpful front desk staff.

Self

8/10

Excellent

16 Jun 2026

Aimin

Located in downtown and the price is reasonable. A few minutes to the metro by walking.

Family_with_children

10/10

Exceptional

15 Jun 2026

Stuart

Fantastic place with the best staff. Thank you.

8/10

Excellent

12 Jun 2026

Barry

Smallest room, hotel annexed from main hotel reception in the Phoenix hotel next door, continental breakfast excellent selection.

Partner

6/10

Pleasant

06 Jun 2026

Halina

The staff was excellent and helpful when our initial room was 7 floors up
with no elevator. They were very helpful when they found us a room in the Phoenix, their primary hotel next door . The room there was excellent. This hotel has a lift and the breakfast room is in this building.
Please note neither have air conditioning or a small bar fridge which would be nice to store some water bottles cold.
The location of the hotel is excellent. Close to the underground and restaurants .

Family

8/10

Excellent

21 May 2026

SHIRLEY

Clean room good access to transport

Partner

6/10

Pleasant

09 May 2026

Rebecca

The room was clean. You can leave your luggage at the Phoenix a couple doors down, which is also where you check it. I was traveling with a friend and we booked a room with two twin beds. However, the beds were pushed together in front of a double headboard with built in side tables so it was impossible to move the beds apart. Misleading if you're traveling economy and sharing a room. The bedside lights were also both broken. And it a lot of noise from the street at night so headphones or earplugs are advisable.
The neighborhood seemed safe, and it's very near the tube. Walking distance to many breakfast spots and Tesco & Sainsbury's.

Friends

10/10

Exceptional

19 Apr 2026

Emma

Only there for 1 night, but as just a base to sleep it couldn't have been more perfect, and a super convenient location. Bonus points for there being a fan in the room!

Partner

10/10

Exceptional

05 Apr 2026

Zohaib

Clean rooms with modern fixtures.Helpful staff. Great location minutes walk through a busy commercial area- straight to Kensington gardens! All for an excellent price!

Partner

10/10

Exceptional

03 Apr 2026

Maite Uribe

Clean room, well located

8/10

Excellent

29 Mar 2026

David

Clean room with a TV. Rooms at smalll with a closet and small desk. Great for just sleeping and cleaning up. Quiet neighborhood, walking distance to shops, pubs, cafes, tube stations. No elevator.

Partner

10/10

Exceptional

19 Mar 2026

Eric

.

6/10

Pleasant

16 Feb 2026

John

Room was ok. Bed is very hard and there is some sort of emergency light that blinks red directly over the bed which was a bit annoying. Everything else was ok. Breakfast seamed like good value but didnt eat it. Weird check-in process (in sister hotel next door) was only sent to us after we had checked in and figured it out ourselves. Overall decent value for money but with the caveat that you can end up on the top floor so you need to be fit enought to climb 5 flights of stairs.

10/10

Exceptional

09 Feb 2026

Madison

I had a lovely time staying at this hotel. I arrived at 8am after a red eye flight, and to my luck my room was ready. I stayed in the room with the twin bed. It was small, but perfect for my solo trip. I had a great view of the Kensington Gardens. The staff was very friendly and accommodating. Fantastic location too, a short walk from Notting Hill and Hyde Park. When I return to London, I will definitely stay here.

Leisure Self

10/10

Exceptional

01 Jan 2026

Cristina

all good

4/10

Poor

01 Jan 2026

Mikko

The first night my room was very cold. The next day (probably) housekeeping had turned on the radiator. When i came back at night, the room was about 30 degree and the radiator too hot to touch. I was left balancing the temperature my self by opening the window and adjusting the radiator. Also the water pressure was so low it was difficult to wash and it took forever until it was warm enough.

Self

10/10

Exceptional

28 Dec 2025

Ugbad

Great location!

Leisure Friends

8/10

Excellent

21 Dec 2025

Tim

Clean room , efficient service good location

Partner

8/10

Excellent

11 Dec 2025

Rosalind

Clean and spacious room, welcoming staff, great location

Leisure Partner

8/10

Excellent

10 Dec 2025

John

Good location plenty restraints near by

Business

10/10

Exceptional

10 Dec 2025

giovanni

Lovely big room for two

Leisure Family

10/10

Exceptional

08 Dec 2025

Mai

Room was clean and had a kettle with teabags and coffee sachets. It is close to a lot of shops and restaurants. We went to a lovely cafe called Charlie’s kitchen (I believe) which was lovely. It is a 5 min or less walk to the bayswater tube station and another minute to Queensway tube station from there. Would definitely recommend this hotel. Staff were really friendly. Desk is open 24 hours.

Friends_and_family Friends

8/10

Excellent

06 Dec 2025

lawrence

Clean room, efficient staff

Self

10/10

Exceptional

03 Dec 2025

Jodie

Very near to Bayswater. Lovely pub on the corner of the road. Very quiet area. Will stay again.

Business_and_leisure Friends

10/10

Exceptional

02 Dec 2025

Alice

Spotless room, lovely location to explore Central london

Partner

10/10

Exceptional

30 Nov 2025

Ayse

Quiet, walkable

Leisure Family

8/10

Excellent

28 Nov 2025

Feruz

room , lobby w ere clean and that was important for me personally

Leisure Self

10/10

Exceptional

16 Nov 2025

Ella

The hotel was clean and in a convenient location.

Leisure Friends

10/10

Exceptional

15 Nov 2025

Noah

A perfect location in the city in a wonderful neighborhood. Affordable in comparison to other locations in the city, and perfect for a solo traveler. Lots of options for food nearby, however may be a bit warmer in non-colder weather. I had a great stay, and would stay here again if I could!

Leisure Self

8/10

Excellent

13 Nov 2025

Shirley

Excellent location. Clean and comfortable rooms

10/10

Exceptional

12 Nov 2025

Eric Earl

Check in was very easy and staff were pleasant, room was great and very clean definitely would stay here again :)

Leisure Family

10/10

Exceptional

10 Nov 2025

Girish

Good value for money, close to Bayswater underground stop

Leisure Self

6/10

Pleasant

06 Nov 2025

Stephanie

Very helpful staff
Room was clean - but no shampoo and shower gel. There was some hair conditioner.
But my reason for 4 star

Leisure Self

10/10

Exceptional

05 Nov 2025

Russell

Room was small but perfect. Staff was amazing (at adjoining hotel). Area around was charming

8/10

Excellent

02 Nov 2025

Kimberly

Clean room, nice staff. Check in is at another hotel two doors down which was difficult with luggage.

8/10

Excellent

02 Nov 2025

Daniel

The room was clean, a little bit of dust on the surfaces but hardly. The bed was fine in terms of comfort, the mattress wasn’t great but it was manageable. The bathroom was compact but decent, the shower was good. The room was small but not claustrophobic. The service was friendly and welcoming, and security is good. It’s close to shops and tube stations. The breakfast is excellent. Overall, I’ve rated this very good.

Self

8/10

Excellent

02 Nov 2025

Susan

Room was tiny but cosy and very clean. Bathroom was GREAT, not a spill on the floor from the shower (anything it can be in 4-star hotels)!

Self

6/10

Pleasant

01 Nov 2025

Sharon

No elevator, near the road its too loud.

Leisure Family

8/10

Excellent

26 Oct 2025

Vanette

Great location, for walking, dining, and transportation. My only criticism, was the beds were hard as rock. Note there were no lifts in this particular hotel. Lots of stairs.

Leisure Family

8/10

Excellent

22 Oct 2025

Duncan

Good value for money, good location, decent breakfast

8/10

Excellent

20 Oct 2025

Linda

So close to 2 tube stations for accessing all the attractions. There are lots of shopping options including Sainsburys, Tesco, cafes & bars right on the doorstep.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Jonathan

Wonderful location plenty for shops and restaurants nearby to eat and drink. Safe area tube station nearby

Self

10/10

Exceptional

16 Oct 2025

Thomas John

A quiet stay in a nice neighborhood right by the beautiful Hyde Park and Kensington Gardens. Great walkability to many fantastic places. Would definitely stay here again.

Leisure Self

8/10

Excellent

09 Oct 2025

Layth

Great place to stay if you're on a budget. No elevator and we received a lower floor room so it was difficult to take down and bring up the suitcases

8/10

Excellent

12 Sep 2025

David

Great location. Quiet, on a beautiful street opposite a small park/garden. M&S just a couple of blocks away. Good basic small hotel. Nothing fancy, but also nothing disturbing like many comparably priced hotels. Excellent value for the money. No lift. My single room was VERY small, and they were helpful in offering a larger one, but I decided to stay to be opposite the garden. Kind helpful staff.

8/10

Excellent

11 Sep 2025

Helen

Nice quiet, central location. Very clean

Friends_and_family Friends

10/10

Exceptional

10 Sep 2025

Michele

Location in walking distance to tube station during tube strike

Self

10/10

Exceptional

17 Aug 2025

Sinisa

Great stay ! Id recommend it!

4/10

Poor

19 Jul 2025

Nav

Since it was a hotel, I wish someone brought my luggage down for me when I checked out. A bit confusing to check in a different place than you’re staying.

8/10

Excellent

10 Jul 2025

Adam

Just marking down as there are no fridges in the rooms, at least not in the room I was in, so unable to keep a cold drink. Besides that everything is/was great

Leisure Family

8/10

Excellent

05 Jul 2025

Juliet

Good stay. Room as described. The shower was very slippery and the shower head has to be held in your hand when showering, so may not be suitable for all.

Leisure Family

10/10

Exceptional

04 Jul 2025

Michelle

This was our second stay this year. During our 1st stay the weather was cold. This time it was hot! This time our room had a fan in it. We were so thankful.

Leisure Family

8/10

Excellent

04 Jul 2025

Verified traveler

Hot and loud

Don't go there during a heat wave, it's about 10C hotter in the rooms than outside.
Also don't forget your earplugs because you will hear doors slamming until late at night and early in the morning.

Self

6/10

Pleasant

03 Jul 2025

Sarah

I knew there wasn’t an elevator. I didn’t know there were 4 floors. 80 steps up winding stair cases with luggage isn’t really a great option. My 73 year old mother needed assistance but there wasn’t any. The two young girls at the desk didn’t offer. Plus in order to check in for the Kensington Hotel you have to go three doors down to a different hotel. She could barely get her luggage up the front steps of the check in. Still no help was offered. I ended up hauling her bag up the flights of stairs to our room.

Leisure Family

8/10

Excellent

03 Jul 2025

sabine M

Beautiful property in a quiet Neighborhood. Its a five minutes walking distance from restaurants, shops and the train station. The only downfall is our room was on the fifth floor (76 stairs to climb) and there is no elevator.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Irfan

The reception staff is expected

Business_and_leisure Self

4/10

Poor

27 Jun 2025

Madeline

No air conditioning and they put us on the top floor with 90 pounds of luggage. Horrible time.

Leisure Friends

8/10

Excellent

25 Jun 2025

Ann

Room was very hot

Partner

10/10

Exceptional

17 Jun 2025

Rebecca

Nice, comfortable rooms (friend, me). But she was at the front of our building and had a group roomed around her: noisy (my room was off on its own, at the back: quiet). Also, she was located where the outside door BANGED shut every time someone entered/exited. Maybe they could adjust the setting so that it closes quietly?

Friends_and_family Friends

8/10

Excellent

07 Jun 2025

Sergey

We’ve got room on 5th floor and building is old and has no elevators. Other than that everything else was good.

Leisure Family

8/10

Excellent

02 Jun 2025

Julie-Anne

Small room but great price and great location. Room 16 was extremely hot even with the window open. Needed Aircon

Business Self

6/10

Pleasant

24 May 2025

KleAnn

It was fine for the 1 night that i stayed. The staff was friendly and helpful. Lugging my suitcase up 4 flights of stairs was NOT fun. The room was so small, there was no place to even put my suitcase and open except on the bed. Overall, it was acceptable

Leisure Self

8/10

Excellent

09 May 2025

brenda

Small, but well appointed and comfortable room.

Leisure

8/10

Excellent

09 May 2025

Marc

Great location with easy access to public transport friendly vibrant area with very good customer service

Leisure Partner

6/10

Pleasant

08 May 2025

Uwe

We thought we had selected same hotel as last year. No elevater and old fashion building. Worrried about no fire escape on third floor.

Partner

4/10

Poor

03 May 2025

Valentyna

Due to lack of conditioning, I had hard time even when the max daily temperature was 80-82 degrees. I cannot imagine staying in a room with 90+. The room is small and awfully heated by the sun with no ventilation whatsoever.

Business_and_leisure Self

10/10

Exceptional

27 Apr 2025

Sandra

Very friendly front desk that answered many questions. Very close to the Tube so easy to get anywhere. Enjoyed walking around Kensington and Hyde Park.

10/10

Exceptional

26 Apr 2025

Bonnie

We had the most wonderful stay at this hotel. The staff was absolutely amazing and kind and helpful. The room was comfortable in the location could not have been better. It was walkable to restaurants, and of course, Kensington Gardens. We even walked all the way to Kensington Palace. it was a wonderful day. Highly recommend.

Leisure Family

8/10

Excellent

23 Apr 2025

Robert

Bbbb

Leisure Family

6/10

Pleasant

15 Apr 2025

Robert

I’ve stayed here before. This time I booked a twin/single room. Very tiny, but efficient and ok for two nights. Had a nice view over the square. Fairly quiet at night. However…the last time I stayed, I was annoyed by the doors which slam shut if you’re not careful. This time on Both nights I jumped several times with this happening due to inconsiderate or unaware neighbours. Last time, I had recommended putting up discrete signage to encourage guests to be considerate, but that did not happen. And, as with all these older historical properties footfall and other noises can easily be heard despite the carpeting. So, if you’re sensitive to noise, there are issues here.

Leisure Self

10/10

Exceptional

14 Apr 2025

Shawn

The friendliest of people

6/10

Pleasant

05 Apr 2025

Emma

The hotel itself did not have a reception desk and it was all done through the hotel next door. They were very friendly. The room was quite small. Barely enough room to move around. Not like the photo that was shown.

Leisure Self

6/10

Pleasant

02 Apr 2025

Ciro

First things first, because I feel like this is one of the most important points to bring up, this isn't a hotel in and of itself, it's part of the Phoenix hotel 3 doors down. It's its own standalone building though with 15 rooms split on 4 floors. Check in and check out happens 3 doors down where they have 24/7 front desk and an actual lobby and where it actually feels like a hotel. The Kensington Garden isn't a hotel, just a branch with studios of the Phoenix hotel, strange but I guess that's okay.

The stairs are steep and challenging especially if you are placed on the 4th floor. I am young and healthy, and it was a hike, I can't imagine older folks or those with physical limitations. Unfortunately, this is the truth for a lot of these hotels in London.

The room was exceedingly small. Once you opened the door you were in this 3 x 7 rectangle with a tiny door and a 2 x 2 restroom. I couldn't move, I am a 6'2\" big guy, you can imagine the issues I faced. I barely fit on the small twin bed, and I could not take a proper shower because I barely fit in it. As for the toilet itself, I had to sit at an angle with my legs in the room in order to fit.

The door had a sliver that allowed me pretty much see on the landing and I could hear my neighbors as if they were there in the room with me, loud and clear even when they were just having a normal conversation, I heard every single conversation clearly.

This hotel's only saving graces are its location and cleanliness.

Business_and_leisure Self

4/10

Poor

28 Mar 2025

Rebecca

We liked the location of the hotel, but the hotel was very misleading online. It states reception is open until 5pm ! Which is untrue, as there is NO reception at this hotel, its actual at it's Sister Hotel. Once we arrived at our extremely compact room we were greeted by the shower cubile right next to the door as you enter the room. I have never seen anything like it before, thankfully the loo was behind a closed door. As we were staying at Kensington Garden Hotel we had hoped for a nice view ! But sadly not! Room 17's view is looking at a flat roof with skylights windows and the side of next doors building.
I did contact Expedia regarding the issues, but sadly no action was taken. Upon check out we were told that they had tried to contact us to offer us another room!! But not sure what method they used.... as my phone didn't miss any calls or emails.
I feel this action was too little too late. In all honesty I could not recommend staying at this Hotel to anyone.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Amanda

The property was very clean and tidy, the breakfast was delicious and all the staff were very helpful. Plus the area was fantastic, easy access to everything.

Leisure Friends

8/10

Excellent

22 Mar 2025

Kelsey

Clean and quiet property, met our needs. Only downside was there was no lift so we had to lug luggage down and up a few flights of stairs.

Leisure Family

8/10

Excellent

14 Mar 2025

Saki

I would have liked to know there is no lift

8/10

Excellent

13 Jan 2025

Blen

-

6/10

Pleasant

01 Jan 2025

Raymond Joseph

It’s an old charming hotel. Housekeeping staff kept the room clean and tidy everyday. Not sure if rooms have A/C, we were there during the winter and room and bathroom heat was old style but does the job, there were 2 small electric fans so we used both for air circulation. There was sewer smell in the hallways and room that comes and goes but got worse one night when we got back from a daytrip, so bad that it gave me a headache! We opened the window and door and reported it to the reception desk, did not get any update from them afterwards.

Leisure Family

10/10

Exceptional

01 Jan 2025

Paul

Lovely hotel for the money. Minutes from the tube station. Very clean and comfortable. If driving, it’s worth pre booking somewhere through a parking app.

Leisure Partner

10/10

Exceptional

19 Dec 2024

Andzhela

Perfect stay.

8/10

Excellent

17 Dec 2024

Marc

Nice, clean, well located. The only downside, and this is a big issue, there is no elevator and the whole property is not accessible. Our room was on the fourth floor, the staircase is tiny and if you have any larger luggage it is painful to get up or down.
Other than that it is a fantastic location.

Leisure Partner

8/10

Excellent

11 Dec 2024

Alison

.

10/10

Exceptional

07 Dec 2024

Harry

All but the parking, but it's London, so you need to be prepared.

Leisure Self

8/10

Excellent

03 Dec 2024

Artur

Fairly good place

Leisure Self

6/10

Pleasant

01 Nov 2024

Nathan

Nice hotel but it's actually located in a noisey area. All I heard while I was trying to sleep were people yelling and vehicles making unnecessary noise outside. There were a few motorcyclists that kept blasting this extremely annoying sound that lasted for a good 20 minutes. This was regular occurrence during a couple of nights.
The room that I was in was extremely tiny and very hard to walk around. I kept banging into everything. The bed was also not very comfortable.
The location is good. It is close to shops and the underground.
But would I stay again? No.

Self

10/10

Exceptional

28 Oct 2024

SUSAN MICHELLE

The room was nice, house keeping was terrific. It felt like we had the place to ourselves it was so quiet. They allowed us to check in early. I can't thank them enough for that after traveling all night!

Leisure Family

10/10

Exceptional

25 Oct 2024

Tom

We loved our stay. The location was perfect for concert at Royal Albert Hall

Partner

10/10

Exceptional

15 Oct 2024

ANDREW

Nice clean hotel

Weekend in London. Love these old buildings set around a square garden. Good view over the city from room 3 (top floor). Quite a few stairs (no lift) so a decent workout! but maybe not suited for everyone.
Very clean hotel in good condition, looks fairly recently refurbished throughout. Rooms were a good size with wardrobe and dressing table, really nice bathroom with great shower, large sash window, comfortable bed, everything worked, very clean, friendly check in and informed about luggage storage at both check in and check out. Daily room service was appreciated. Will stay again, my girlfriend says I'm in charge of booking hotels from now on!!

Partner

2/10

Poor

16 Sep 2024

Atafeh

I didn't like the room and services at all. I was planing to stay 10 nights , ended up to one night.
Thankfully London has so many new buildings safer, cleaner, better services.

Leisure Self

8/10

Excellent

12 Sep 2024

Brenda

Very conveniently located on a quiet street just a few minutes walk to 2 tube stations that gave great access to the whole London area.
Room was spotless, bed very comfortable but they need better pillows.
I was a single traveller which means a small room, with very little space for even 1 small suitcase.
I would stay again especially for the convenient location.

Leisure Self