Name: Lancaster Gate
Address: Lancaster Gate Hotel Hyde Park, 66, London, W2 3NZ, GB

6/10

Pleasant

23 Jul 2026

Donna

The staff were very friendly, polite & helpful the building is going through renovations by the looks of it we stayed in an older room
We stayed when it was very hot the ac sort of worked but not great
Everything was OK but not stunning hopefully when the renovations are finished it will be a great hotel
We would probably stay there again the location is amazing
N a side note don’t use the corner shops around the corner from the hotel prices are very expensive use the garage instead which is just down the road

6/10

Pleasant

23 Jul 2026

amy

The hotel location was good and the staff was friendly and helpful. The room was small with old carpet and a horrible shower. TV in a location difficult to watch. We didn’t spend any time in the room but to sleep.

6/10

Pleasant

19 Jul 2026

Mike

Very old fashioned no modern hotel facilities and very cramped double room. For the price I would not stay here again but the location was convenient for Mayfair.

Partner

8/10

Excellent

15 Jul 2026

julie

overall good stay in a good location (close to queensway and bayswater).
aircon was slow to cool down however did the job. staff were helpful esp when our toilet stopped working and we were offered another room to use the bathroom. overall clean room with sufficient space for medium sized luggage. also close to Santander cycle stand. not as close to laundry though - do not recommend lancaster deli laundry service (dryer took so long for clothes).

Family_with_children

10/10

Exceptional

14 Jul 2026

Natalie

Fantastic hotel in a great location. The reception area and room were very cool, considering it was one of the hottest days of the year. The staff were very freindly and provided extra tea and coffee for the room when we asked. The room was showing signs of wear and taer, but I believe they are currently refurbishing. This didn't detract in anyway from the comfort and cleanliness of the room. Despite being very close to Hyde Park, the room was very quiet at night.
I would recommend and I would happily stay here again.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Duncan

Nice hotel.with friendly staff

10/10

Exceptional

09 Jul 2026

Janet

Very nice hotel with cheerful and helpful staff. Currently renovating the restauramt and bar but staff were helpful in telling us local places to eat

Partner

8/10

Excellent

09 Jul 2026

Sophie

Good stay, clean rooms and helpful staff

Friends_and_family Friends

6/10

Pleasant

07 Jul 2026

David

Currently the place is being extended and under lots of scaffolding. Expect to see workmen and deliveries.
I thought check-in was slow but the lifts beat that by running in a very leisurely manner. You could use the stairs if they were easy to navigate. In case of a fire, I suggest smashing a window and jumping!
The room itself was clean and relatively spacious for a London hotel. But the TV didn't receive any channels and the staff couldn't fix it.
I heard complaints about the air conditioning although the one in our room worked.
On the plus side, the location is great and not too far from a tube station.

Partner

8/10

Excellent

06 Jul 2026

VANITHA

Room looks good, but small

6/10

Pleasant

06 Jul 2026

Hattie

Renovation under way which we knew. But men on scaffold outside your window at 7am was unexpected. Staff not overly helpful with any room requests.

Friends

10/10

Exceptional

06 Jul 2026

Leor

Staff was excellent, The hotel is under renovation - but its still quiet. Good location close to Metro and Park

Self

6/10

Pleasant

05 Jul 2026

Balamurugan

Small room and bath. Staff ok.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Wendy

Great hotel, great staff, great room but only a double bed. It’s a pity they have construction and refurbishments going on. No breakfast room and no bar available, otherwise a perfect 2 nights

Partner

10/10

Exceptional

29 Jun 2026

Grace

Clean property, nice area, construction going on was not an issue for my short stay.

Self

10/10

Exceptional

28 Jun 2026

Toni

Great location, very friendly staff, comfortable air conditioned room.

Friends

6/10

Pleasant

28 Jun 2026

Tracy

Hotel is undergoing reborn so no bar facilities, difficult to get suitable temperature in shower either freezing cold or scorching hot, room and corridors smelt of stale tobacco , rooms outdated however hopefully this will all be sorted with the current ongoing refurb, staff were all very professional and helpful

Partner

8/10

Excellent

27 Jun 2026

Elizabeth

The property was under construction during our stay, so it was hard to tell which parts were temporary and which were part of the regular setup. That said, our bedroom was spacious and clean. We stayed in a double room that had both a full bed and a single bed, which worked well for us. The room also had a small fridge, but there was no iron. I didn’t ask for one, so I’m not sure whether one would have been provided.
The staff was very accommodating, which we appreciated. There were two elevators, but one broke down the day after we arrived and remained out of service for the rest of our stay, which was inconvenient. Also, the shampoo provided was not very good, so I would recommend bringing your own.
The location was very good. There was a bus stop right in front of the property with routes to many attractions, and the nearby Underground station, with plenty of shops around it, was only about an eight-minute walk away.
Overall, the stay had some inconveniences because of the construction, elevator issue, and toiletries, but the room was clean and comfortable, the staff was helpful, and the location was convenient.

Family_with_children

8/10

Excellent

26 Jun 2026

ANITA

Odd to have to ask for hand soap at front desk. Construction started at 7 am promptly

Partner

10/10

Exceptional

26 Jun 2026

Keith

Lovely location. Fabulous air conditioning. Clean room, but bathroom was showing signs of age, but still clean.

Friendly staff.

Business

8/10

Excellent

25 Jun 2026

Leigh

Nice location. Staff were very friendly. We would stay here again.

Friends

6/10

Pleasant

23 Jun 2026

Brittany

Pros: wonderful location, AC worked great, room was a good size, staff was very friendly, and the construction noise did not interfere while sleeping.

Cons: the room and bathroom were very outdated and smelled of stale cigarettes, the beds were extremely firm, and they did not provide washcloths. Small shampoo and conditioner were provided but no hand soap for the sink.

Friends

8/10

Excellent

16 Jun 2026

Patricia

I had stayed at this hotel a few years ago and added the breakfast option to this trip. When I got to the hotel, I was told that due to the renovation of the hotel (which was stated when I booked) they were not currently offering breakfast. I was told to let Expedia know about this-which I did. Since payment was not completed until I registered, I was given a credit on my card. Also, currently there is no bar in the hotel. Mornings including Sunday were noisy with construction, but as I stated, I was aware of this when I booked. Hotel is clean and close to 3 Tube stations. Many restaurants are close (Queensway) for breakfast. I will definitely stay there again if I am in London.

Partner

8/10

Excellent

08 Jun 2026

Paul

What breakfast, building work stopped us from getting any

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Heather

Was not aware they were doing renovations when we came. Looks lovely now that they are done, but difficult to navigate the reconstruction with suitcases.

Family

6/10

Pleasant

07 Jun 2026

Joyce

Air con didn't work first three days. Massive construction at hotel which we were informed of but still having a man on a scaffold at your window at 7am is a bit off putting. Construction workers smoked on the steps of the lobby every day despite a no smoking sign next to them. Hotel staff simply ignored them.

Friends

10/10

Exceptional

01 Jun 2026

Elizabeth

Although the hotel was undergoing some renovations - the staff more than made up for it. Everyone was so helpful and greeted you every day - I will definitely stay here again, and looking forward to seeing it once all the renovations are completed.

Friends

6/10

Pleasant

31 May 2026

Mandy

Hotel being refurbished so all a bit of a mess in communal areas. Very basic amenities but for the price charged no worse than I had expected as well priced. Very helpful female receptionist on my arrival, which was great

Self

6/10

Pleasant

28 May 2026

Trevor

The hotel will be better when it is fully renovated.

Partner

4/10

Poor

20 May 2026

Tiffeny

Room is too small; water temperature was inconsistent and would randomly get too hot or too cold without any turning of the knob; bed was uncomfortable; pillows too flat; construction made entry ways very inconvenient and confusing; air conditioning also didn’t work; there was no iron; and the air dryer was attached to a drawer so you cannot use it anywhere else in the room. We love London but would not stay here again!:(

Friends_and_family Family

8/10

Excellent

19 May 2026

Lindsey

Despite ongoing renovations, the staff were terrific and tried hard to make my stay as comfortable as possible. Manager Graziana was simply wonderful and so nice. One of her staff set up the new TV for me in my room without a qualm and got me ice, etc, as the restaurant and reception were temporarily closed. I’ve stayed there on multiple occasions but this time I have to say they all went above and beyond for me. I’ll be back!

Self

10/10

Exceptional

19 May 2026

Nabil

Clean rooms and very professional and helpful stuff

Self

6/10

Pleasant

18 May 2026

Gayle

The hotel is in an excellent area and this was a huge plus. Unfortunately the hotel itself is undergoing a massive renovation and our room was very old and dated and felt put together at the last moment. I have no doubts once the renovations are complete it will be a five star stay again!

Family

10/10

Exceptional

15 May 2026

Dave

The staff were friendly and very helpful.

Partner

8/10

Excellent

13 May 2026

Nicolas

Hotel under refurbishment at the time of our stay but clean room and helpful staff.

Partner

8/10

Excellent

10 May 2026

Cynthia

There is construction going on within intermittent elevator service reductions.

Partner

8/10

Excellent

05 May 2026

Joanne

Can’t complain

6/10

Pleasant

27 Apr 2026

Gareth

We did not have breakfast the hotel is under refurbishment. There was an issue with the gas main in the street which sadly affected the hotel and was outside of their control. The air con was good. The room was comfortable. Once the hotel had been refurbished it will be lovely! It met our needs on Marathon weekend and the staff were very good!

Friends_and_family Family

2/10

Poor

22 Apr 2026

SHERREA

This was a very disappointing stay due to the renovations that was taking place during the two days I was there and fire alarm mishap. I was advised when I arrived that the water would be turned off from 12:00 to 5:00PM both days due to renovations, rooms were not as viewed on website. Rooms were run down and dark. Restaurant closed due to renovation. Fire alarm went off and on during 2nd night for over an hour due to malfunction that was not fixable until maintenance arrived. All guests were told that they would get a refund for that night but when I pursued my refund they would not honor or grant my refund. Only one elevator operating and no safe exit if it was a true fire as stairwell blocked off due to construction. One positive note staff were friendly and were accommodating when I requested to check in early.

Friends

2/10

Poor

20 Apr 2026

James M

The hotel, where I have stayed many times before, is under renovation and should not try to stay partially open during renovations!! All they are doing is alienating customers who will very likely not go back. My opinion!!

Self

2/10

Poor

19 Apr 2026

Gasparina

Hotel was under renovation and I was not informed when I booked my stay. Could not take shower because there was no hot water. Next day in the morning we received a letter informing us there no hot water and we should contact our agency to make other arrangements. Fortunately I was able to book my other 2 nights in another hotel. They charged for the first night when they shouldn’t considering we were unable to take showers since was no hot water. I’ll dispute the charge.

Partner

4/10

Poor

17 Apr 2026

Craig

Not worth your money, even as a budget hotel. The place is actively under restoration, covered with scaffolding and loud with construction activity all day long. Amenities like breakfast and the bar are unavailable due to the renovations and only one elevator is in operation. Our room had a dank, damp smell to it, with visible black mold in the bathroom. The toilet handle was loose and we weren’t given any soap in the bathroom and had to use the shower gel to wash our hands. We only booked it for its proximity to Paddington, but it was still a fifteen minute walk away. No real redeeming qualities or reasons to return.

Partner

4/10

Poor

16 Apr 2026

Finlay

Hotel is having maintenance carried out so arguably shouldn't be open. No water in the afternoon, fire alarm activation in error at midnight (repeated 4 or 5 times before 1:00a.m.) and a wrongly allocated room at Check-In which meant I walked in on a woman made it a disappointing experience. Thankfully it was only one night.

Self

4/10

Poor

14 Apr 2026

Arabella

It was a construction site! Literally! No amenities, barely a reception, no warning. Room was fine but really you should not be selling this hotel while its under such heavy construction - the room is not cheap considering you are basically entering a construction zone
Very disappointed

Self

4/10

Poor

14 Apr 2026

John

Hotel was under construction. Lift wasn’t working, toilet in our bathroom didn’t work, hotel didn’t have water throughout the day. Ac/heat in our room didn’t work. STAY AWAY FROM HERE

Partner

6/10

Pleasant

10 Apr 2026

Christina

The location of this hotel is perfect. The hotel is currently under renovation, which had some inconveniences, however it was the other issues that affected our stay. The shower in our room never functioned properly. I reported this four days in a row. We could not get warm water, it either had to be scalding hot or freezing cold. I asked repeatedly for this to be fixed and was assured daily that it had been, which was not true. The thermostat did not work at all. It was either cold in the room and if we turned the thermostat on, it would just blow heat constantly, it did not register the temperature. This also was never addressed, even though I asked and asked. The staff never once apologized for any of this.

Friends

8/10

Excellent

09 Apr 2026

Matt

Very good checkin staff. Hotel undergoing some work so not all facilities available but didnt bother us.

Partner

6/10

Pleasant

07 Apr 2026

Thomas Paul

Lovely area, room clean but getting a bit worn. Currently renovating part of the hotel so no restaurant and not even a public toilet at present. There is a coffee machine near reception but not good quality or quantity.
However lovely area beside Kensington Gardens and short walk to restaurants and cafes.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Sara

It was great!

Friends

4/10

Poor

22 Mar 2026

Josephine

The outside of the building is beautiful and the front desk staff were nice. The bathroom could have been cleaner.

Friends

8/10

Excellent

22 Mar 2026

Adina

Overall great hotel! Excellent location!

Friends_and_family Family

8/10

Excellent

17 Mar 2026

William

Friendly staff

6/10

Pleasant

13 Mar 2026

Errol

The property was under restoration during our stay. The rooms were too small with no amenities!

Family

4/10

Poor

11 Mar 2026

Julie

This hotel is in a great location which is why we chose ti return to the property. This time it was undergoing a complete renovation and should not have remained open. It looked ugly inside and out, but the biggest problem was that we had no hot water. After seeing multiple rooms with the same problem, we essentially gave up trying snd had to endure it for the 4 days we were there. Our daughter, who was supposed ti be staying with us, left the hotel ti stay with friends, which meant we couldn’t spend any time with her. We were aggressively told to pay for coffee in the lobby, which we assumed was complimentary given the appalling condition of the place. We will not return.

Partner

2/10

Poor

09 Mar 2026

Amir

I want to share my honest experience with this stay and with Expedia’s support.

Right after booking, I received an email saying the hotel was under renovation and that I had only four hours to cancel. Since I booked just one day before my trip, I immediately contacted Expedia support to cancel.

However, until the day I arrived, Expedia kept telling me the hotel refused the cancellation. When I arrived, the hotel staff said no one from Expedia had actually contacted them, which shows there was a serious miscommunication.

I contacted Expedia support three or four times and spoke with different agents. Each time I had to explain everything again from the beginning. I’ve used Expedia for years, but this time the support was very disappointing.

The hotel itself was under renovation and nearby buildings were also under construction, so there was constant noise. The room was extremely small, almost like a closet, with a tiny window.

Even after reaching your floor, you still have to go up and down several small staircases, which makes moving luggage very difficult. There was also no phone in the room to contact reception, so you must go downstairs if you need help.

Overall, the lack of transparency about renovations and how this situation was handled made the experience very disappointing. I hope this case is reviewed properly and handled fairly.

8/10

Excellent

09 Mar 2026

David

The room was certainly adequate. It was smaller, but met our needs. The walls were very thin and we could hear the people next to us talking, but maybe that’s how it goes with these older hotels. It’s a about a 10 minute walk to Paddington in five minutes to Hyde Park.

Family

8/10

Excellent

06 Mar 2026

Celeste

The hotel is currently under construction so all amenities are inaccessible such as the bar, breakfast, and coffee station. The construction wasn’t too bothersome noise wise. Aside from the construction, the room itself was lovely and we had a comfortable stay. The location is also great. Just a few streets west is a great neighborhood with lots of shops, cafes, and grocery stores. We particularly loved how close we were to Hyde Park. Would stay again!

Partner

8/10

Excellent

01 Mar 2026

Shun Ping Shirjolina

We lived in this hotel for five nights in mid Feb 2026. The triple bed room that we lived was spacious & big enough to accommodate our luggage. Beds & toilet are clean. The room already refurbished & equipped with a quiet cold & warm air conditioner. We can sleep in a quiet environment. But there’s no hot water supply in shower or face washing basin in first night. Reception staff are very helpful to arrange us to have shower in another room before they fixed the hot water supply problem next day.

Location of this hotel is very good. A bus stop with bus lanes going to different tourist attractions such as Buckingham Palace. Three tube stations in short walkable distance. Lots of cafe or restaurants nearby.

Although there’s still some renovation work going on in some part of the hotel, it’s still valuable to live here with such price.

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Chris

Okay and spacious room with friendly staff. Did the job

Partner

4/10

Poor

20 Feb 2026

David Gareth

Stayed for 3 nights (Feb 13th - Feb 16th) Advised of refurbishment work following booking. Entrance was now into a make shift reception area that fronted the breakfast bar. Advised reception following first night that tv in room 404 wasn't working (no signal). Still not working when we left on 16th Feb. Room was cleaned as expected following first and second night but left untouched on third day. My impression is that the hotel is being run on a shoestring until the refurbishment is completed. Will return following completion of refurbishment.

Partner

10/10

Exceptional

17 Feb 2026

Atsuko

I enjoyed staying your hotel a lot😊 looking forward to coming back. Thank you.

Friends

8/10

Excellent

15 Feb 2026

Luke

Friendly staff, decent rooms.

2/10

Poor

12 Feb 2026

Raymond

The hotel is under renovation. We moved three times before we were given a room with hot water. The staff reluctantly gave us an upgrade, after we prepared to leave the hotel. At first they claimed thay had written to us explanning the situation. Although we were given a complimentary breakfast vouchure, it was the poorest buffet table we have ever seen, and certainly not worth the UKP 22.00 they were charging. We knew things were amiss when the staff could not direct us to the hotel. Please do not send anyone to this place. There was no telephone in the room. Lastly, there were steps before and after the elevator, making if difficult to move our luggage, while one elevator was not working.

Leisure Partner

6/10

Pleasant

11 Feb 2026

Adrian

Hotel was fine and within 10 minutes walk from Paddington train station.

Was biding for work and room was basic but clean and secure. Staff were friendly. Didn't eat in the hotel.

Would stay again for basic stop over.

Business

6/10

Pleasant

09 Feb 2026

George

Room quality

10/10

Exceptional

31 Jan 2026

Catherine

Reception staff were friendly and efficient, the room was nice and even had a bath. The building is beautiful and the location was super handy, with two tube stations on different lines nearby.

Leisure Family

10/10

Exceptional

25 Jan 2026

Aziel

Clean but would appreciate some handwash

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Niel

It was ok. Unfortunately the keycard didn't work the first time - had to return to reception. One lift working at the moment too due to renovations. So everything slower than usual. Staff were friendly and helpful.

Business

8/10

Excellent

02 Jan 2026

Ronald G

Staff on reception and at breakfast very friendly and welcoming. Reception area and public areas on ground floor bright, clean and modern. Bedroom did not reflect the images on the website. Room was small with just enough space to move around the bed. Bathroom was very small and in need of an upgrade.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Diane

I didn’t have breakfast but it looked really good. Staff were friendly and helpful.

Leisure Friends

6/10

Pleasant

21 Dec 2025

Tim

Staff friendly , foyer and downstairs nice enough. Room was tired and tatty as were the bedsheets with dark long hairs in the bedding (that always freaks my daughter out) obviously from cleaner / laundering and old ink stains but was all clean. Good shower . Didn’t have breakfast but complimentary coffee was nice although had to go down to breakfast area for it - no facilities in room. Location is great though - easy access to tube and Hyde park and lovely area aesthetically. London prices for 1990s level hospitality.

Leisure Family

6/10

Pleasant

20 Dec 2025

Taryn

Front staff very nice and helpful. The rooms are smaller and tight. The one bed mattress was hard and lumpy. Rooms are older but clean

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Niel

Great check in. Was able to drop my bags in my room early. Super service.
Nice breakfast too :-)

Business

8/10

Excellent

16 Dec 2025

paul

The room was clean but surprised no hand soap was provided in the bathroom. The staff were friendly and efficient. The bar service was fine.

Leisure Partner

6/10

Pleasant

13 Dec 2025

Eddie

Room was clean and basic, quite outdated facilities and bathroom pokey

Self

8/10

Excellent

07 Dec 2025

Lynne

The hotel was well situated for transport links. The rooms were clean but the bathroom needed updating. The bar was comfortable and well stocked. All of the staff were courteous and helpful. I would recommend to anyone wanting to stay clise to central Oobdon

Leisure Friends

10/10

Exceptional

05 Dec 2025

Trevor

Room was spotless, staff were very helpful nd pleasant

Leisure Partner

6/10

Pleasant

04 Dec 2025

claire

Staff were extremely friendly and helpful.
Rioms were ok, triple room was cramped. Bathroom was very dated. Took alot of fiddling with taps to have a shower that didnt scorch you. Plus no soap or handwash to use. Had to use body wash. Found this unusual.
Breakfast was nice but expected more for the price.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Brian

A little shabby. New carpet, fresh paint and bathroom Reno’s would help a lot. Nice location.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Mohammad

Amazing

6/10

Pleasant

22 Nov 2025

Wayne

Starting to get a little tired.

2/10

Poor

20 Nov 2025

Alan

This is a horrible hotel, thankfully just there for the one night for a work conference but avoid this place folks.

Staff - Rude and horrible
Room - window broken so wouldn't close, -1 outside so had to have semi broken air con rattling away all night not to freeze. Really loud in the room, shower didn't work properly, no kettle in the room - or anything. TV didn't work. It's an absolute dump, in the states it would be the standards of a roadside motel.

Business

4/10

Poor

19 Nov 2025

david

No problem with staff,The room had limited bedding,only two pillows,no soap.It felt bare

Partner

10/10

Exceptional

19 Nov 2025

Penny

Room comfortable and the en-suite had a bath. I dislike showers, so this was a big plus for me. The staff were pleasant and helpful. I have an essential tremor of my hands, and the breakfast manager kindly carried my cup to my table for me. Much appreciated. Drinks machine does excellent hot chocolate too.

Self

10/10

Exceptional

18 Nov 2025

Jose Carlos

Everything was good, great service and customer service

Partner

10/10

Exceptional

16 Nov 2025

ISOBEL

Spacious room in a nice location

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Zoe

Whenever we stay in London we choose The Lancaster Gate Hotel. The rooms are traditionally decorated and although perhaps not the most modern or contemporary, they are always spotlessly clean. Check in was gast and efficient with friendly staff as always.
I couldnt work out how to turm the heating on and asked at the reception - someone came immediaty and showed me how to do it and was so friendly. If I could make any improvement to put stay, a couple.of biscuits on the tea tray would have been nice, and the bed was a little too firm, however overall, another good stay here at The Lancaster Gate. The location is brilliant with Hyde Park and the underground station just a few minutes walk away.

Leisure

6/10

Pleasant

14 Nov 2025

Christie

The neighbourhood is GREAT (quiet, near multiple Underground lines, walkable to Notting Hill, across from Hyde park)
Appreciated the housekeeping and luggage storage

The room was ok, though it smelled musty and we often heard muffled taking from the neighbouring rooms. I can sleep with ear plugs but my kid couldn’t is he had trouble falling asleep.

Breakfast was tasty but expensive

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Carol

Staff were very helpful! Breakfast fabulous.
Room very good.

8/10

Excellent

13 Nov 2025

timothy

Stains on carpet. Toilet flushing was an issue. Beds were too stiff. We both had back aches every morning. Location was very good and the price was fair.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Silvye

It would have helped to have international electric plugs

10/10

Exceptional

02 Nov 2025

Iffat

Room was comfortable, great staff, location is perfect.

Leisure Family

8/10

Excellent

30 Oct 2025

Trevor

Nice room quite area good bed and very good air con.

Leisure Partner

8/10

Excellent

29 Oct 2025

John

Location/Old style comfort/near paddington

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2025

jocelyn

I would go back to stay again

Leisure Family

8/10

Excellent

27 Oct 2025

Mary

Friendly helpful staff, clean comfortable room. I have walking issues. The first stay, the staff found me a room without stairs, downstairs, access by elevator. My second stay was on the ground level floor in a larger room. The room was showing its age but was comfortable. The breakfast is buffet style, lots of choice and like all hotels, very expensive. There are pubs and a good Italian restaurant within walking distance. I would probably stay again. Thank you to the staff.

Self

6/10

Pleasant

27 Oct 2025

Caroline

The rooms need redecorating and the taps were either freezing cold or burning hot. The rooms were cold and the heating was so noisy it kept me awake. You get what you pay for.

Business

10/10

Exceptional

26 Oct 2025

B

Great service for central London

Excellent venue in London with great service.

Business

10/10

Exceptional

24 Oct 2025

Iffatnaz