Hyde & Seek, part of Tribute Portfolio

United Kingdom , London
LONDON, Lancaster Gate, 1-7
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14 reviews shown

10/10

Exceptional

27 Jun 2026

Elna

It was really nice I can’t wait to come back again

10/10

Exceptional

13 Jun 2026

Monique

I loved everything about it

2/10

Poor

26 May 2026

Jose Fernando

The location is excellent; the staff was very easy going and courteous, they tried their best to help me with the issues that We have with our room.
From my initial early checking time, we found the A/C unit not working properly, right away I contacted the front desk, they tried to resolve the issue but not solution was found, after several attends to find the problem with the unit without any positive results, eventually the whole apartment inside temperature was exceeding 85 degrees, it was unbearable to live in. We were offered another room late Sunday on the last night of our rental agreement. Some other issues with the building are the elevator use to move guess up and down with one single elevator to support the heavy traffic of residents specially on a long weekend like this Memorial Day. The communication from our room between guess and the front desk is very limited if not impossible, I had to make personal trips down to the lobby to let them know about the problems with our A/C unit.

Partner

2/10

Poor

26 May 2026

Cassandra

One of the worst hotel experiences we’ve ever had.

We booked and paid for an oceanfront room, but after finding roaches in the room we were moved to a room that was NOT oceanfront. When we spoke with management the next morning(because they do not have a manager on duty overnight), the manager (Hispanic Female) told us that because we booked through a third-party website and received a “discount,” we “didn’t actually pay full price” for the oceanfront room and that the downgraded room was “basically what we paid for.” Completely unacceptable response.

The problems continued throughout our stay. The hotel’s key system kept going down, and we were locked out of our room THREE separate times because only security had working keys. One night we waited over 15 minutes for help getting back into our room. When my husband understandably became frustrated, the front desk employee yelled at him, said she “didn’t care” because the regular staff had called out and she was from a temp agency, and threatened to have him removed from the hotel.

We also called multiple times for toilet paper and no one ever brought any, forcing us to go buy our own..... when have you ever had to buy your own toilet paper in a hotel???

Between the roaches, room downgrade, repeated lockouts, poor customer service, and hostile staff behavior, this stay was beyond disappointing. I would not recommend staying here.

Partner

2/10

Poor

25 May 2026

Daynier

The beach was dirty, the apartment was not clean, and we did not have internet during our stay. Customer service never answered our calls or helped resolve the internet issue. This trip was very disappointing and felt like a waste of money. The beach especially was full of branches and debris. We have stayed at other places before where the beaches were much cleaner and better maintained.

Family_with_children

10/10

Exceptional

25 May 2026

Stavroula

Pool area and restaurant were great!

Partner

10/10

Exceptional

19 May 2026

Stephanie

Clean, nice view, great that there was a kitchen as well!

8/10

Excellent

18 May 2026

Karen

It was dirty, I cleaned it to be comfortable. No one that works there speaks English no maid services just more set up for the young. In the description from my reading I thought it would be exquisite but for me . No more Lyfe resort, all n all I made the best of it, it was my anniversary

Partner

4/10

Poor

05 May 2026

Charles

The listing advertised a high-rise, ocean-facing luxury room in a 41-floor building. Instead, I was placed on the 5th floor—barely above a neighboring building that significantly blocked the ocean view. This was extremely disappointing and not what was represented.

I asked the front desk if I could move to a higher floor (preferably 20 or above), even offering to pay an upgrade fee. I was told, in a dismissive tone, that nothing could be done. Although they admitted there were available rooms, they said that because I booked through Expedia, I would have to pay for an entirely new reservation—and that the amount I had already paid would be forfeited.

Additionally, the front desk incorrectly told me that I had only booked a “side ocean view,” not an oceanfront room. When I got to the room, it was clear that I had in fact booked oceanfront, and that the front desk was mistaken. This added unnecessary frustration and confusion. Staff should be familiar with their room layouts—especially when, on the 5th floor, all rooms are front ocean-facing.

Overall, I was very disappointed with both the experience and the attitude of the front desk staff. I used to enjoy staying at this hotel, but due to the lack of professionalism, poor communication, and unwillingness to assist, I will not be returning.

6/10

Pleasant

04 May 2026

Alina

The cleanest of the suite… it was poor. I will not come back here.

Partner

10/10

Exceptional

01 May 2026

Misley

Was not able to stay long there had an emergency had to leave early so my stay was not long. Wish they had a day stay

Partner

2/10

Poor

11 Apr 2026

Eti

Yes, and i have no idea about the bar

6/10

Pleasant

09 Apr 2026

Shirli

The rooms are not very clean. To replace the towels, guests need to bring them downstairs to exchange for clean ones. The phones in the rooms do not work. It takes a long time for the elevators to arrive.

Family_with_children

4/10

Poor

04 Apr 2026

Bulent

Very bad experience for a 4-star hotel. The price is reasonably cheaper, but you truly get what you pay for. Nearby hotels may cost a little more, but it’s worth checking their reviews to compare the quality. This hotel clearly needs a complete management change—right now, it feels like the attitude is “you get what you paid for, so just accept it.