Daniel
Not for me
Awful hotel. No respect for guests.
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5.8/10Review score1,000 Reviews
Cleanliness6.4/10 6.4
Service6.6/10 6.6
Comfort6.0/10 6.0
Condition5.2/10 5.2
Neighborhood8.6/10 8.6
Amenities5.4/10 5.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About London Elizabeth
Set overlooking Hyde Park, this hotel boasts a prime setting amidst the bustle and style of the West End. The property lies just a 2 minutes' walking distance away from Lancaster Gate Underground Station. Paddington can be found just a 10 minutes' stroll away.
Guests can enjoy close proximity to a wide variety of shops, restaurants and entertainment opportunities in the area. Convenient public transport links can also be found close by. Stunningly designed guest rooms offer a welcome escape from the bustle of the city that lies just outside.
The stylish restaurant serves a diverse menu, with freshly prepared, high-quality dishes sure to impress. Guests can enjoy a sophisticated, yet relaxing, dining experience, with afternoon tea on the terrace.
Show less
With a stay at London Elizabeth Hotel, you'll be centrally located in London, steps from Kensington Gardens and 3 minutes by foot from Hyde Park. This family-friendly hotel is 0.8 mi (1.3 km) from Marble Arch and 0.9 mi (1.4 km) from Oxford Street.
Make yourself at home in one of the 49 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Business facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
11:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Noise-free rooms not guaranteed
Events/parties allowed
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: GBP 20.00 per night
- Breakage deposit: GBP 20.00 per night
We have included all charges provided to us by the property.
-
You need to know
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, sofa beds, and onsite parking
- This property accepts credit cards and debit cards; cash is not accepted
- Parties and events are allowed on site
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Fee for English breakfast: approximately GBP 8.99 for adults and GBP 5.99 for children
- Self parking fee: GBP 25 per day (in/out privileges)
- Early check-in fee: GBP 20.00 (subject to availability)
- Late check-out fee: GBP 20.00 (subject to availability)
- Rollaway bed fee: GBP 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Czech
Arabic
Russian
Portuguese
Bulgarian
English
Italian
Farsi
Polish
Romanian
Hungarian
Spanish
Estonian
Nearby attractions
Kensington Gardens
0.1 km / 0.1 mi
Hyde Park
0.3 km / 0.2 mi
Queensway
0.9 km / 0.6 mi
Paddington Central
1 km / 0.6 mi
Oxford Street
1.3 km / 0.8 mi
Kensington High Street
1.3 km / 0.8 mi
Kensington Palace
1.3 km / 0.8 mi
Marble Arch
1.3 km / 0.8 mi
Royal Albert Hall
1.4 km / 0.8 mi
Park Lane
1.4 km / 0.9 mi
Imperial College London
1.5 km / 0.9 mi
Selfridges
1.8 km / 1.1 mi
Portobello Road Market
1.9 km / 1.2 mi
Baker Street
2 km / 1.2 mi
Victoria and Albert Museum
2 km / 1.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 1850
- Year of most recent renovation: 1994
- Number of floors (main building): 6
- Double rooms: 27
- Junior suites: 3
- Suites: 3
- Triple rooms: 6
- Superior rooms: 10
- hotel
- American Express
- MasterCard
- Visa
Show 39 more facilities & services
- Maestro
- Visa Electrón
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Room service
- Laundry service
- Air conditioning in public areas
- Fireplace
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Air conditioning in Restaurant
- Meeting room
- Photocopier
- Business centre
- Breakfast
- Continental breakfast
- À la carte lunch
- À la carte dinner
- Special dietary options
- Snacks
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about London Elizabeth
100
reviews shown
Felipa
Dusty books tel not working curtains old& falling apart Staff moved us out bec of leak ?to another hotel
Imelda
We don’t stay
Verified traveler
Needs a lot of TLC.
Hotel and room very tired and dated. In dire need of a refurbishment.
In its current state, at a push it should be rated 3 stars but definitely not 4.
In its current state, at a push it should be rated 3 stars but definitely not 4.
Reginald
Hotel is really run down.
Hotel is really run down. Great location. Bathroom door wouldn't shut, elevator was horrible. Room wifi is worthless
Verified traveler
Interesting stay
Great location. Comfy beds. The decor needs updating! Not the best breakfast but the staff were lovely.
Peter
Just needs some TLC and face lifting. Bathroom door (room 111) would not close. Otherwise very nice experience. Would stay again.
Richard
Good value and well located.
Decent, clean place with character and well situated - would stay again.
Graham
Website photos bear no resemblance to reality, does that make Expedia complicit in misrepresentation. I was guided by the photos on your site, should have checked Trust Pilot, so shoujd the trade. Bedroom awful, advertised amenities not there: restaurant and bar. Every other person staying there complaining. Noisy room, no double glazing and next bedroom residents not noisy but we could easily have had a conversation through the wall. Disgusted.
Navid
Nice and convenient
I have a conference at the Royal Lancaster and this hotel was just a few hundred yards away - so convenient! Only issue was that breakfast was at 7:30 but I had to be at venue for 7:00 ! Other than that was a comfortable stay and would stay again!
Verified traveler
Couple date
The pictures of the hotel are misleading, very outdated. Must have been good in its prime, but the place is falling apart. Power sockets sunk in the wall, The shower has hardly any water coming out. Breakfast had limited options. Owner neeedsss to renovate ASAP. The location is good due to bus routes. The guy at the front desk was welcoming. We are deffo not
Coming back. I have limited pics even the photo frames and colour scheme is outdated. If the hotel was preserved it would be beautiful bur honestly such a disappointment. Plus parking is a joke payed £30 quid for 24 hours !!!!!
Coming back. I have limited pics even the photo frames and colour scheme is outdated. If the hotel was preserved it would be beautiful bur honestly such a disappointment. Plus parking is a joke payed £30 quid for 24 hours !!!!!
Vitaliy
It was very very warm inside. Very nice !!
Sajid
The hotel is in a good location
But inside is very out dated and the bed is very uncomfortable and the bathroom is very out dated
Breakfast is very simple no hot food
But inside is very out dated and the bed is very uncomfortable and the bathroom is very out dated
Breakfast is very simple no hot food
Gillian
Really rundown
I was very disappointed with this old & rundown hotel. It was substandard with very little heat, broken tiles, holes in the carpets and furniture. The front desk clerk was less than helpful & no early check-in allowed. The location is good, the bedding seemed clean, breakfast ok. Not good value at all.
Verified traveler
Hotel is loacted near rhe city center so its accessible to go near the tourist spot. comfort room is a mess. Bed is uncomfortable. Heater is not functioning well. Breakfast is fine
Sherrie
It was really close to the tube station. Staff were lovely. Room was clean and I had everything I needed
Allan
London prices , but No quality….
Nice couple of days in London , but this hotel did nothing to boost the experience,
Somewhere to sleep and pretty well located but that’s all I can say really …..
Somewhere to sleep and pretty well located but that’s all I can say really …..
Colin
Ok
Ok for the price
Samson
People very friendly but it’s the worst condition hotel I have ever been in
Eric
Great location. Hotel is right next to Lancaster Gate underground station. The hotel is showing it's age, and many would say it needs renovating. But for me, I like stepping back in time. It was clean, comfortable, friendly staff, and decent value.
Grant
Very Poor Condition Hotel
Welcome was lacking any warmth, the hotel is in poor condition and dirty, the external area bares no resemblance to the photos on Hotels.com and desperately requires redecoration. Interally the bathroomwas the worst I have ever stayed in, old, broken tiles, since, bathseals really bad, wonky lights, threadbare carpet. was not worth £130 a night
Verified traveler
Authentic old hotel in convenient location.
The hotel was clean, but definitely could use some fixing up -- drapes, caulking in bathroom, lighting, but it was comfortable and everyone was pleasant Breakfast was good
Jianqing
All beautiful new remodel boutique hotel , nice and classic area and very convenience to anywhere
Mary Grace
The staff were extremely polite and helpful. We had a suite and although it’s dated was large and very accommodating.no central air conditioning and we were there during heat wave given portable A/C location is excellent walked most places underground 2min walk
Neil
This is not a 4 Star Hotel
This is NOT a 4 star hotel. I feel totally mis sold on this fact and will be reviewing it as a 4 star hotel. The photos are very mis-leading and must have been took some years ago.
The deco of the hotel is very tired and shabby. It must have last been decorated in the early 90's. The matrass on our bed had a large metal spring exposed causing me to scrape my leg on it.
The breakfast on offer was very limited and no cooked breakfast was available.
On a positive note the the hotel room was clean and the room spacious. It is in a great location 1 min away from the Italian Garden in Hyde Park and Lancaster Gate Underground station.
The deco of the hotel is very tired and shabby. It must have last been decorated in the early 90's. The matrass on our bed had a large metal spring exposed causing me to scrape my leg on it.
The breakfast on offer was very limited and no cooked breakfast was available.
On a positive note the the hotel room was clean and the room spacious. It is in a great location 1 min away from the Italian Garden in Hyde Park and Lancaster Gate Underground station.
Marjorie
Hotel in general needed maintenance done...carpet, paint, etc. Breakfast needs to have juice option. Staff cleared plate off tables and replaced food that was taken in a timely manner but never wiped down the tables after omeone had eaten there. Place mats had tea/coffee stains. Lots of crumbs. Not very conducive to enjoying a meal. AIr conditioning in our room did not work for the 4 nights we were there and were told parts couldn't be gotten for a week. Fan moving 90 degree (31 celcius) air didn't help much. Very convenient to bus/underground and nice park.
Tom
Its rated as a 4 star but its really not, the standard is more of a 2 star. Great location and bed but thats about it
Annemarie
The staff were friendly and helpful but the rooms were dated and smelled a bit musty. The beds weren’t terribly comfortable, and the bathroom was really unpleasant. The breakfast didn’t look very appealing so I ate elsewhere. Great neighborhood, but I am glad to have only stayed one night.
YAO GUANG
Location is perfect,facility is old.No air conditioner.
Joanne Elizabeth
Hotel itself is in bad need of repair, and badly needing modernisation in all areas. Definitely not worth the money the hotel is charging at the minute on booking sites. Hotel could be so much better given the ideal area it sits in being right beside Hyde Park, local tube station, and Paddington 5 minutes away.
Kevin
It was just a one night stay, didn’t spend much time in hotel
Hotel was a little in need of a deep clean & paint work doing for one night it was ok.
Hotel was a little in need of a deep clean & paint work doing for one night it was ok.
Cheryl
I booked this Regal Beauty Accomodation again after staying there in 2007
She is no beauty now inside or out. Unkempt facade with paint peeling of building and fences. Steps are needing a good clean also.
Inside room carpet was threadbare and curtains dirty. No working phone no working Airconidtioner and very weak.
WIFI.
Upside the beds were clean and comfy. The staff where lovely and very accomodating.
She is no beauty now inside or out. Unkempt facade with paint peeling of building and fences. Steps are needing a good clean also.
Inside room carpet was threadbare and curtains dirty. No working phone no working Airconidtioner and very weak.
WIFI.
Upside the beds were clean and comfy. The staff where lovely and very accomodating.
Geoff
Don’t bother
Hotel didn’t answer the phone when trying to contact them ahead of arrival. The room was dirty and the bathroom was disgusting. Cracked tiles, limescale all over the shower fitting, shower door broken, mirror cracked. Disappointing
SUSAN P
Southsidesue
Great location by the entrance to Hyde Park. Breakfast is a continental style now since Covid. I’ve stayed here before and feel very safe walking around the area alone. It’s an old building that could use some upgrades, but I’d stay here again if in London. Front desk are very helpful.
Christine
The hotel was conveniently located to where I needed to be and was good value.
Decor was in need of updating - however this could be considered environmentally.
Decor was in need of updating - however this could be considered environmentally.
Amanda and William
Great location & friendly staff.
The hotel seemed a bit run down, could be due to Covid. It’s a beautiful place, just needs a deep clean.
The hotel seemed a bit run down, could be due to Covid. It’s a beautiful place, just needs a deep clean.
Levi
Very simple hotel
It was an old hotel. But in a very convenient place right next to the tube station….20 seconds walk!!
Deanna
This is an older hotel. If you want new-and-shiney go to South Kensington, not North. Take a second look at everything. You will see older things that have been loved and cared for. The staff members are absolutely outstanding in their friendliness and willingness to help. The location is particularly excellent for me. It is across the street from the Serpentine in Hyde Park. If you like to walk the parks, if you want to wank in park land all the way past Buckingham Palace to Trafalgar, this is the location for you. Paddington Station, with a pharmacy, groceries, and many shops and restaurants, is a short walk away. There is a tube stop and a bus stop less than a block away.
The hotel is an old lady. Expect some creaky joints and wrinkles on her lovely face.
Yes, there is an elevator.
The hotel is an old lady. Expect some creaky joints and wrinkles on her lovely face.
Yes, there is an elevator.
Howell
Perfect hotel for Hyde Park
Very comfortable hotel perfectly placed for our visit
Leah
Absolutely perfect location! And a great suit to have with kids! We had the Hyde Park Suite. Would certainly stay here again on our next trip to London!
Cheryl
Very disappointed with this hotel. Had previously stayed there and it has definitely gone downhill.
Gil
Hotel was in prime location but very outdated. We are not picky travelers but due expect shower to be in working order. Shower regulator did not work in the morning water was extremely hot and in the afternoon no hot water at all. We could not set the water temperature at any of our 4 days there. The parking lot was in the rear of the building was stairs only way into the building. With one large suite case and two carry on it was not the best way to enter the hotel.
Verified traveler
Front desk staff was extremely helpful. Housekeeping was quite poor and untrustworthy. I was missing money afterwards.
Javier
Th photos of the property are the best thing about the hotel. They have Wi-Fi but it doesn’t work, beds are the worse I’ve seen, tiles are coming off the floor and walls, shower has only one speed and that’s like fire hydrant, the elevator can only for one person with one suitcase and the area is not prime spot like it used to be. Never booking again.
David
Problems with sink blockage (got sorted), no toilet rolls, no milk for tea/coffee all down to lack of room valeting. No remote control for tv either. Better room valeting would help. Appreciate COVID restrictions but could have done better. Tea at breakfast from urn not good (stewed) - hot water and tea bags would be better.
Ben
Perfect position to visit London. right next to train and tram lines, but the hotel is defo not a 4star. Very old fashioned, breakfast was a slice of white bread, cornflakes or a tinny muffin. No juice, not clean
Verified traveler
Dirty and old
The experience in the London Elizabeth was not so great. Its quite old and smells mouldy and the rooms and corridors are filthy.
Verified traveler
awful
hotel horrible. no hot water to shower covid season that is a joke. Woman at reception very nonchalant and could not care less. \"I'm bust with breakfast\" never again.
Patrick
Terrible
This hotel is badly maintained to a point where the stairs are dangerous. The carpet and metal plates on the edge of some of the stairs are loose. We reported to reception but they were not interested. The water in the bathroom was lukewarm which we reported on both days but again staff were not interested. Overall the hotel is scruffy and old with repairs, where they have been done, are to a poor standard
The hotel also has a musty smell. We didn't have a breakfast. It's a shame as it once must have been a lovely building. It's very near to a tube station and Hyde park so location was good.
The hotel also has a musty smell. We didn't have a breakfast. It's a shame as it once must have been a lovely building. It's very near to a tube station and Hyde park so location was good.
Sonia
Nice stay
Was lovely stay friendly staff hotel itself can do with a uplift but good value for money
sonia
The guy who was on reception in the afternoon/evening was brilliant his personality made our stay even better thank you
Zafar
Hotel out of hell.
Very dirty cold and out dated hotel. No heating in room. Bed was poor and old mattress couldn’t sleep all night bcz it was so cold.
Robert
Offer said ‘reduced from £260 to £88,
so it seemed a bargain. Upon entry you could see it was in need of significant refurb. Carpets threadbare in places and needed decorating. Rooms very basic but clean.Staff very helpful and attentive.Much money needs spending to bring this place up to scratch.Although I realise I won’t be paying £88 if it is refurbished.
so it seemed a bargain. Upon entry you could see it was in need of significant refurb. Carpets threadbare in places and needed decorating. Rooms very basic but clean.Staff very helpful and attentive.Much money needs spending to bring this place up to scratch.Although I realise I won’t be paying £88 if it is refurbished.
Shihab
Excellent reception desk
The guy at the desk forgot his name was really good and helpful in booking me in.
Robyn
Really lovely stay for our trip to London
Very welcoming and friendly staff always happy to help.
Room was lovely and tidy, fairly big fridge in room.
Lovely and warm bedroom with extra heater/ blankets for if you got cold. Lovely to step out on the balcony if nice weather.
Water work going on over the road but never heard a thing. Was so quiet and peaceful.
Breakfast was nice with a good selection to choose from.
This hotel is a minute walk from Lancaster Gate tube, Kensington gardens and about 20 minutes to Harrods and Knightsbridge tube.
Places to eat a short walk away -
Would recommend this hotel - and will look to stay again in the future visits to London.
Thank you for our lovely stay in London :)
Room was lovely and tidy, fairly big fridge in room.
Lovely and warm bedroom with extra heater/ blankets for if you got cold. Lovely to step out on the balcony if nice weather.
Water work going on over the road but never heard a thing. Was so quiet and peaceful.
Breakfast was nice with a good selection to choose from.
This hotel is a minute walk from Lancaster Gate tube, Kensington gardens and about 20 minutes to Harrods and Knightsbridge tube.
Places to eat a short walk away -
Would recommend this hotel - and will look to stay again in the future visits to London.
Thank you for our lovely stay in London :)
Verified traveler
Worst hotel I have ever stayed in
Worst hotel I have ever stayed in London. Pictures are deceiving. For a room that would of cost £90, that is a robbery. Hotel was really dirty and so was the room. In the morning we had no hot water to have a shower and when I called the receptionist, she said she restarted the boiler and that is all she can do. Not good enough. I expect at least hot water to have a shower. Checked out without having a shower. Would not recommend this hotel to anyone.
Gerald
very surprised
To say we were staying in Central London we were presently surprised by the hotel
cyril
Dirt on carpet.
ANTHONY
GOOD LOCATION
GOOD
Ryan Williams, Annette Duxbury, Stephen
Excellent location overlooking Hyde Park. Good transport links. Very helpful and friendly staff. Good value for money.
Nicholas
I didn't like that there were no guests i could find who i particularly liked apart from at the very end of my stay. Vishe and Tom were very friendly and Cassian was very professional but i was a bit wary of him because i can tell he is very narrow in liking people. I think he found me better than he expected, or perhaps he liked me more than he thought. I know i wasn't like how he had been told about me - in a positive way. He thought correctly that i am normal, and he also noted my choices i made there. He was taken aback by how observant he found me to be.
john
Perfect spot for our trip position wise. The Hotel was a little tired room condition. Breakfast could have been better.
Kevan
Delivered exactly what was required
Delivered exactly what was required. Shame that restaurant closed because of covid
Liz
Excellent Find
This hotel is very comfortable and friendly. It’s clean but the building is a bit tired, hence bargain price. In a perfect spot for exploring Hyde Park, directly opposite The Italian Garden. The staff were more than happy to help with storing our luggage when we checked out.
Verified traveler
Signs of grandeurs past. Extremely good location, Breakfast basic. Service extremely good, requests dealt with swiftly.
Francesca
Rather unique for London!
The staff could not have been nicer! It’s so central yet affordable and while it’s a little dated it has an intriguing vibe I really loved! It’s also dog friendly and has parking (in central london)!! So I would certainly stay there again!
Charles
Comfortable but needs an upgrade .
The hotel decor , carpets and furnishings look very tired . Having said that , my room was perfectly comfortable and I enjoyed my stay there . The service was good and very friendly . The hotel appears to have only one lift which fits only one person which did come as a surprise . However I did enjoy my stay and it was good value for the money I paid .
MK
Birthday celebrations
It was to celebrate my husband birthday. Old building could do with updates in room. Didn't spend much time there but staff were friendly. Breakfast was just toast, pastries and cereal no cooked food plus no juice.
Michala
Relaxed and easy.
pierre francis
Great District ,one corner from underground Lancaster a most for visiting ,a good Italian 10 minutes walking , very good staff for tourists. Worts carpette, shower linking, air traps, and internert for working very worst loosig a lot of communication ! I will go back if they adjust on worts thing !
Amber
There was mouldy fruit and yoygurt left in the fridge, and the shower head doesn't work properly
Verified traveler
Hotel was nice enough. Affordable and friendly it
is In serious need of modernisation. Has a bath tub but no plug, temperature in room fluctuated between boiling and cold.
Breakfast was simple. Could only help yourself to cereal and fruit. Pastries and toast were brought out to you.
Reception team were friendly.
Location was amazing for price paid. Literally opposite Hyde park and tube station on the corner.
Even with the flaws I would return
is In serious need of modernisation. Has a bath tub but no plug, temperature in room fluctuated between boiling and cold.
Breakfast was simple. Could only help yourself to cereal and fruit. Pastries and toast were brought out to you.
Reception team were friendly.
Location was amazing for price paid. Literally opposite Hyde park and tube station on the corner.
Even with the flaws I would return
Tony
Disappointing
This hotel is not as described by Hotels.com. It is certainly not a 4* establishment as advertised and probably hasn’t been since at least the 1990’s. If you’re looking for budget accommodation you won’t be too disappointed, the location and transport links are great. What I take offence to is being conned into booking what I believed was 4* accommodation when clearly it was not.
Geoff
Nice hotel clean
RAMON
The staff was great; the building is old, outdated,in need of major updates and repairs. The location is good; near restaurants and within 30 minutes walk to many shopping centers and tourists icons.
Verified traveler
Good location - needs TLC.
Excellent location for an event in Hyde Park. Overall the hotel needs a lot of TLC. In particular the bathroom basin was damaged, no plug and the tap had lost most of its chrome plating. The windows could not be closed tightly against the outdoor sound.
David
Terrible hotel!
roger
Should be condemned
I elected not to stay at the property due to the filthy and unkempt state of the property and not being anywhere close to as advertised. Thankfully the manager kindly agreed to refund my fee and let me move to a more suitable accommodation
Margaret
Very unhappy guest!! Why?
I had conformation of my booking on the 7th October for my stay on on the 11 th October when arriving at the hotel there were only staff at the hotel as it had been shut for over a week due to a flood. Why did they not inform me ? I am 77 yrs old and had to go to an inferior hotel which I would not have booked but as it was late I had no choice but to drive to to South Kensington to a 3 star hotel. I had been invited to the Royal British Legion celebration of 100 yrs which was being held at Westminster Abby which I had been looking forward to , but because of having to stay at a new hotel we had not researched how to get to Westminster Abby for 10. am . This made what should have been a wonderful experience into a very stressful one . I would be very interested to know why I was not informed of the closure of my chosen hotel . Margaret Capewell
Laura
Nothing like the pictures!
On the first day of our stay there were protests in the hotel. Former staff were there making noise and demanding to be paid. They state managers claimed furlough payments for them and then did not pass these payments on.
They were desperately short of staff, we were told housekeeping would only be done every fifth day not daily, there was no room service as stated, there was no restaurant as stated. Breakfast was an uncooked piece of brioche or croissant or two slices of toast, no drinks, fruit etc. This could not realistically be called a continental breakfast. There was no dining room you had to wander back to your room folornly with a slice of toast. There was no luggage room we were told to leave bags in an open space. My daughter was worried about hers and went back after fifteen minutes, picking it up and walking out without seeing a member of staff. The electrics look dangerous outside the building, the whole place is uncared for and old. The neighbourhood felt safe, the location was good, if you want somewhere to lay your head then okay but don't expect anything more.
They were desperately short of staff, we were told housekeeping would only be done every fifth day not daily, there was no room service as stated, there was no restaurant as stated. Breakfast was an uncooked piece of brioche or croissant or two slices of toast, no drinks, fruit etc. This could not realistically be called a continental breakfast. There was no dining room you had to wander back to your room folornly with a slice of toast. There was no luggage room we were told to leave bags in an open space. My daughter was worried about hers and went back after fifteen minutes, picking it up and walking out without seeing a member of staff. The electrics look dangerous outside the building, the whole place is uncared for and old. The neighbourhood felt safe, the location was good, if you want somewhere to lay your head then okay but don't expect anything more.
Andrew
Fantastic location. Hotel very tired though and was given a room at the rear of the property looking out to a brick wall which included a board over the broken window. Staff very friendly though.
fergus
The Worst hotel in the best location great staff
The hotel was horrible the location was great the staff
Where friendly more like hostel accommodation than hotel accommodation of any star rating beds were rubbish old and out of shape.
Where friendly more like hostel accommodation than hotel accommodation of any star rating beds were rubbish old and out of shape.
Jonathan
It was fine for the location and for the price. Unfortunately only breakfast was available and that was just toast really or some fruit. They were still showing food/drink available but were not actually doing any other food/drink.
Maria
The room had the heating on in August and could not be fixed. Too hot to sleep. But the staff were very helpful and the Hotel was comfortable to stay.
Very well located. Transportation just in front.
Very well located. Transportation just in front.
Hasan
not very good hotel doors are not sound proof floors are noising up and down?if anybody live next door there conversation you can here from your room?but hotel location are excellent fantastic?
Mohammed
Terrible
On a scale of 1 to 10, I will rate this hotel -1. The cleanliness was terrible. When I looked up the hotel on hotel.com, the price of the room was 50% off. I paid £100+ rather than £200+. I thought I got a good deal, apparently, the services are not even worth the price. This is the most dirtiest hotel I have been to in Europe. I will never come back here.
Andrew
It’s not the Ritz, but…..
It’s not the Ritz….. but value for money you won’t find better in London. Yes the rooms are tired & need a refurbishment but linen & towels all clean, Lancaster Gate tube station & Hyde Park both just across the road! 10 minutes & you are in Leicester Square!
Continental breakfast plentiful.
Staff very friendly & helpful ( special mention to Paul on reception, just because he wanted one). We will return.
Continental breakfast plentiful.
Staff very friendly & helpful ( special mention to Paul on reception, just because he wanted one). We will return.
ellie
a 2+ rather
4 what?thats really a 2+ star.i wonder who awards the stars for the hotels.whoever is doing it not woth the money he is paid and becomes a liability for the site because guests can easily sue it for misleading info.does anyone reckons that there are 4 stars without airconditioning?or with showers so tiny as to not be able to turn or with outdated taps that can scold yourself because unable to control temperature?
Michael
Elizabeth Hotel
Hotel, smelt musty, it was meant to include breakfast & Dinner, we were told on arrival the kitchen was closed & had been for weeks, no effort was made to contact us about this, the guy on reception was very apologetic & gave us a bottle of wine, but no help as we had to find somewhere for dinner
Lateef
Nice place in central London, close to everywhere important at a good rate!
Agnieszka
Friendly staff, room big enough, everything what i need. Unfortunately view from room was horrible and rooms needs tlc
Joanne
Ok...potential to be so much more
It was ok....it was a dated hotel but that didnt bother us however they have alot of potential if they invested in upgrading the rooms but we stayed in the suite (hyde park) and it was still nice. The bit i would have preferred to change but due to covid couldnt be helped was a continental breakfast but the size of it was huge ...so they tried their hardest to make it work but room cleaning for two nights was not done once...minor mishap with them thinking we were staying one night and asking when we were leaving but they apologised and only one towel in the room and no milk...just little touches and a bit of refurb would make it entirely different but staff were affable and polite.
jane
1 night stay
Arrived late on Friday evening, my daughter had already checked in as she was already in London.
The lift was broke so had to walk to the top floor, i have serious back problems, just wanted to it and have a coffee, to find out there was no milk, so had to walk down to reception, where two chaps were talking thought thet were guests, as they never asked if i needed anything just acknowledged me by saying hi, few monents later i walked around them and its then they asked if i was ok, i just said i need some milk, which they gave me, with no problem. Walked back up the stairs, back was killing by now, i maybe should of asked to move rooms but as i arrived late and my daughter checked in for us both she had the 1st floor room.
The bed was really comfortable and had a lovely sleep, my 8 year old granddaughter shared my room and she never woke till 930.
Breakfast had to walk down to reception to get continental breakfast to take back to your room.
I would definitely stay in this hotel again, but i would ask for a lower floor.
The lift was broke so had to walk to the top floor, i have serious back problems, just wanted to it and have a coffee, to find out there was no milk, so had to walk down to reception, where two chaps were talking thought thet were guests, as they never asked if i needed anything just acknowledged me by saying hi, few monents later i walked around them and its then they asked if i was ok, i just said i need some milk, which they gave me, with no problem. Walked back up the stairs, back was killing by now, i maybe should of asked to move rooms but as i arrived late and my daughter checked in for us both she had the 1st floor room.
The bed was really comfortable and had a lovely sleep, my 8 year old granddaughter shared my room and she never woke till 930.
Breakfast had to walk down to reception to get continental breakfast to take back to your room.
I would definitely stay in this hotel again, but i would ask for a lower floor.
will
Older property great location
great location near boris bikes and train station, lovely water gardens of hyde park a very short walk away - rooms abit dated but more spacious than the other cheaper hotel rooms in the area, clean and good room facilities - would stay again
Verified traveler
easy bus routes either way west to westfield shopping centre ,east to marble arch / oxford st
Verified traveler
Friendly staff and the room was very good. We were on the 4th floor and carrying the breakfast up to our room in a very small lift was not ideal.
Stephen
Tired looking, but comfy bed
A very tired looking hotel, but the bed was comfy. On the whole, an enjoyable stay.
Verified traveler
The hotel and room was in a poor state of repair. Mould around the bath, curtains not working properly, and just generally quite poor
pheobe
little dated, overall good service and friendly staff
Verified traveler
Excellent service from staff who were kind and very helpful. Only issue I would have is the decor, the hotel is in dire need of renovation but that isn't the fault of the staff. They were excellent and a credit to the hotel, many thanks.
Location & surroundings
London Elizabeth
Lancaster Terrace, 4, London, United Kingdom
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London Elizabeth
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